The Oaks Care Home

15/25 Oaks Drive, Lexden, Colchester CO3 3PR
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9.3 59 Reviews
  • The Oaks Care Home, Colchester
The Oaks Care Home offers a homely and inclusive environment designed to provide exceptional care and comfort for its residents. Nestled in the peaceful suburb of Colchester, this home provides both residential and dementia care, ensuring each individual receives tailored support to meet their unique needs.

The experienced and compassionate team at The Oaks is dedicated to fostering a homely atmosphere where residents can feel safe, respected, and valued. They are committed to delivering person-centred care, focusing on the well-being and personal preferences of each resident.

The home boasts modern, well-equipped facilities, including spacious en-suite bedrooms, comfortable communal areas, and beautifully landscaped gardens. These spaces are designed to encourage social interaction and provide a tranquil setting for relaxation and leisure.

Activities at The Oaks are varied and engaging, aiming to enhance the quality of life for all residents. From arts and crafts to gardening and exercise classes, there is something to suit every interest. The on-site catering team prepares nutritious and delicious meals, catering to all dietary requirements and ensuring mealtimes are a highlight of the day.

Visitors to The Oaks Care Home will find a vibrant, supportive community where the happiness and health of residents are paramount. The team's commitment to excellence in care and their genuine passion for enhancing the lives of those they care for make The Oaks a standout choice for families seeking high-quality care for their loved ones.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1450
  • Self-Funded Nursing Dementia Care: from £1500

Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for general nursing care, nursing care with dementia and depending on assessment, palliative care/end of life care & support. FNC Contributions (if eligible and awarded) are in addition to any detailed fees & are retained by the home towards the nursing care provision.

These prices are only a guideline, please contact The Oaks Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Manford Ncube (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (25)

Visiting

  • The Oaks is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.

Parking

  • There is ample free parking on site.

The Oaks Care Home Reviews (59)

9.3

The Oaks Care Home has a Review Score of 9.3 (9.320) out of 10, based on 11 reviews in the last 2 years.
Over all time The Oaks Care Home has 59 reviews.

Overall Experience
  • 46
  • 10
  • 3
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Date Published
  • 59
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  • 4
  • 11
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Reviewer Connection to The Oaks Care Home
  • 19
  • 14
  • 5
  • 5
  • 4
  • 4
  • 2
  • 1
  • 1
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Total of 59, showing 41-59
Review from Jackie D (Resident) published on 30 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad spent the last five weeks of his life at this home. The staff gave him and us the best service possible - caring, professional, kind and friendly.
In a time of great sadness, we all felt supported and also that they were doing their utmost to provide dignified, respectful care for Dad whilst keeping
a calm and reassuring manner.
Many thanks - we couldn't have asked for more.
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Review from Richard O (Son of Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been resident at the home since May 2016. In the early months, we were not overly impressed with the home. However, since that time, things have changed dramatically for the better. The care given now is excellent. The staff are extremely friendly and caring. The meals are of a high standard
and the home has been superbly decorated throughout. At 98 my mother is happy and content and we are tremendously grateful to the staff of the home for their caring support.
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Review from G F (Son of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We found the home and staff to be caring and high quality in all respects and areas.


Thank you.

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Review from Colin V (Son-in-law of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We compared The Oaks Care Home to a number of other homes in the area and find them comparable although giving more of a hospital feeling. The rooms are adequate. The staff gave an appearance of always wanting to please but did fall short on some promises. There were problems trying to deal with a very
tricky diet due to renal problems.
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Review from Linda S (Daughter of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After my mum being in hospital for 5 weeks on a busy ward, it was absolutely amazing to see her in a place where she is happy. The staff are amazing and very caring. Nothing is too much trouble. The food is excellent and my mum is always asked if there is anything she fancies when she feels unwell.
It is nice being able to rest at night knowing she is being looked after.
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Review from Kim O (Daughter of Resident) published on 5 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted for rehabilitation after being in hospital. The staff have done a fantastic job, she looks so healthy now and back to her old self. Thank you so much.
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Review from Angela T (Daughter of Resident) published on 22 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been here 6 months, she has days when she wants to go home and be like she was before she became ill. Unfortunately, that is not possible. She is well looked after, taken out when possible, taken to appointments and enjoys the activities which she usually does.
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Review from R C (Friend of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are visiting a resident in the above home and find the staff excellent and very caring.
The food is very good and the layout of the home and decoration are excellent.
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Review from Linda P (Daughter of Resident) published on 24 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother only spent a one day as a resident here as we sadly lost her and was on end of life care when she arrived. From the very beginning, all of the staff were nothing less than polite and helpful and above all, thoughtful in their dealings with the family. The room was set up when we arrived and
was very welcoming. I asked if I could stay in my mum's room as I knew she didn't have long and not only did they agree but offered me an empty room if needed. The nurses and staff made my mum comfortable every two hours and made me endless cups of tea and gave me a wonderful breakfast of my choice. Even though we didn't experience anything else in the home I would recommend this home without a doubt for its care and kindness. I lost my mum today and want to thank you all for the kindness and care you showed my mum in her last hours and for the comfort you gave to me in the beginning of my long journey in learning to live without my mum.
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Review from L F (Daughter of Resident) published on 18 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in The Oaks for end of life care. The care that was given to my mother was excellent, all the care given was out of this world by all members of staff.


All the staff were very welcoming on arrival. The home was very bright, clean and comfortable for all the residents with beautiful,

well-kept gardens. There was also plenty of activities going on to keep everyone active and occupied.
Reply from Becky Relf, Marketing Executive at The Oaks Care Home

Thank you for taking the time to provide such a lovely review. It really means a lot to the team at The Oaks.

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Review from Karen T (Daughter of Resident) published on 9 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The newly refurbished home and beautiful garden are impressive but it's the fantastic staff that made Dad's last months so much better than they could have been.
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Review from L A (Friend of Resident) published on 14 September 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very good 'end of life' care shown recently. Latterly, since last CQC review and refurbishment taken place, The Oaks has seemed better organised and staff friendly and helpful.
I have visited a resident for 5 years and communication and messages are sometimes not that good.
Also not a helpful attitude
of 'can't make someone do what they don't want...' If it has a detrimental effect (i.e. sticking to a specialised diet) or anything in patients best interests.
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Review from Alexander P (Son of Resident) published on 11 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I and my sister wished to leave positive feedback for the Oaks. Following a short period in hospital as a result of a newly discovered terminal cancer diagnosis (in addition to dementia/alzheimers), our mum was admitted to this home for what turned out to be end of life care. We spent several days here
and the support from staff and the care our mum received was attentive and outstanding. We had no worries leaving her for a little while if we had to leave briefly (unlike the hospital). The facilities were also great. We were allowed to be there with no limits on the use of facilities which was a relief as you don't want to be asking for things every two minutes. Making your own cup of tea or coffee was a boon. Even so, there was never a hint that it was too much trouble to ask the staff for their help or advice. We thank you from the bottom of our hearts for everything you did.
Much love,
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Review from Trinity S (Granddaughter of Resident) assisted by family/friend published on 10 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In three days of being here, I've seen great care from all the nurses and my grandad made 3 new friends. Thank you for looking after my grandad.
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Review from Rebecca R (Daughter of Resident) published on 3 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad has only been here for a week but in that week he and I met some lovely, kind, thoughtful and very helpful staff. My Dad enjoyed having a cigarette with a friend he made and enjoyed the routine of the home also. A massive thank you.
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Review from Cheryl B (Daughter of Resident) published on 23 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent all round, staff are very kind, considerate, compassionate and caring not only to my mum but also to myself. You ring for help and every time it has been answered within 30 seconds to a minute. Staff often around to offer help, bringing food and drinks and always knock before coming into the
room. The staff are always happy to help and service with a smile.
The environment is very well kept, tidy and very tastefully decorated. They also have very specialist equipment on hand to assist mum. If I needed care I would definitely want to be in this care home.
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Review from C M (Son of Resident) published on 16 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at this care home for approximately two and a half years during which time I consider that she has been consistently well looked after. Initially, I experienced communication difficulties with the management of the home which have been thoroughly resolved in recent months
following the changes that have been made. The recent refurbishment is most pleasing. Currently, the (low) number of residents has resulted in possibly above average attention being given to my mother, including a brilliant 105th birthday party, where the management and staff went out of their way to give her a good time.
It is sincerely hoped that this will continue when a full establishment is achieved. I have felt that continuity of staffing had been a problem during the first one and a half years of my mother's residence but this too I feel has been rectified in recent months. I consider that it is necessary for a few more months to elapse and to observe when at full establishment, before a full appreciation of the position can be made. It is a pleasure to visit the home.
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Review from B W (Wife of Resident) published on 11 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This home which is being refurbished tastefully has a homely, happy atmosphere. The staff are very friendly and helpful. My husband who needs twenty-four home nursing care is being well looked after and is already gaining weight after only one week in the Oaks, which must say something about the food!
The garden is very well maintained and has a variety of wildlife.
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Review from Val C (Daughter of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Excellent care given by nursing and care staff. Also, the social/activities co-ordinator is excellent and encourages residents to join in or spends time with them if they declined.
The home has improved beyond recognition in the last few months regarding the management, also the cleanliness and overall
state of the home.
The rooms have been updated and are now so much brighter and lovely.
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Current Review Score: 9.3 (9.320)

Overview of Review Score

The Review Score of 9.3 (9.320) out of 10 for The Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.500 for The Oaks Care Home is calculated as follows: ( (71 Excellents x 5) + (56 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 132 Ratings = 4.5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.82 Points relating to the number of positive Reviews for The Oaks Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 10 Positive Reviews ÷ 12.2 = 0.82
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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