South Haven Lodge

69/73 Portsmouth Road, Woolston, Southampton SO19 9BE

South Haven Lodge, Southampton, Hampshire
South Haven Lodge, Southampton, Hampshire
South Haven Lodge, Southampton, Hampshire

South Haven Lodge has an overall CQC 'Good' rating, as from February 2015. The friendly and professional team provide expert care for residents, with rooms available for dual residencies.

As with all New Century Care Homes, the focus is on person-centred care, paying careful attention to everyone's requirements as an individual.

South Haven Lodge is well-known in the community for being a warm, friendly and happy place to live, is close to local amenities, transport links, and benefits from beautiful grounds.

Group: New Century Care

Person in charge: Mawuli Mensa (Home Manager)

Local Authority / Social Services: Southampton City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 46 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 46

Rooms with ensuite WC: 7

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

There is plenty of off street parking space available.

Latest Care Quality Commission* Report on South Haven Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 South Haven Lodge has a Review Score of 9.5 (9.544)

The Review Score of 9.5 (maximum of 10) for South Haven Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for South Haven Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.544 for South Haven Lodge is calculated as follows: ( (105 Excellents x 5) + (71 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 182 Ratings = 4.544

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for South Haven Lodge is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 16 Reviews ÷ 9.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend South Haven Lodge?

  • Extremely LIKELY
    13
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to South Haven Lodge

  • Sister of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

I am very pleased to have my lawful wedded wife in here and this gives me peace and I am thankful to your organisation.
The monthly price is painful every time but what doesn't kill me makes me stronger.
Thanks for everything in the future and the support from your manager.

How likely would you be to recommend South Haven Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My brother has been in care at South Haven Lodge for approximately two years and he has not been happier or more content in care for many years.
They also quickly attended to any health problems or suspected problems.
They seemed to understand his dementia difficulties and his desire for brain stimulation, physical and mental activities.
With living on the other side of the world it has been so good to have him looked after by kind, caring friendly and professional people.
Whenever I have been in contact I have always had helpful staff to speak to.
When my brother died suddenly this past week they have been like family, both to him and myself.
Thank you to you all.

How likely would you be to recommend South Haven Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

I consIder my Father to be residing in a caring environment which caters to his challenging needs. He is looked after by an extremely good team who work to make sure that he is safe, comfortable and respected at all times.

How likely would you be to recommend South Haven Lodge? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum has settled in very quickly. She is much calmer and relaxed. Eating better and being kept occupied.

How likely would you be to recommend South Haven Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff at South Haven Lodge are extremely friendly and helpful. This is a good, safe environment for my Uncle to convalesce in. His room is regularly cleaned and I would recommend this home to others. The food quality is good and the staff regularly contact me if need be. the communal areas are very clean and tidy and there are regular activities organised for the residents.

How likely would you be to recommend South Haven Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

The manager of the home and his seniors are brilliant and understand that all residents are different and so are their needs. They having been very supportive of not only my dad but also us as a family. The home allows residents to make their own choices where they can. We have regular reviews and adjust plans where needed and listen to what we want from a care package. Great staff team and they all care about the residents.

How likely would you be to recommend South Haven Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Husband has been resident at Southaven for over 11 months. Since his arrival, the home has gone from strength to strength allowing for my husband to have his dignity and independence. He was in another home that could "cope" with him so when he first arrived, the manager and his team enabled my husband to be more independent and receive excellent care from a dedicated team. When issues arise the manager and his team are quick to rectify and ensure they all learn from this.

How likely would you be to recommend South Haven Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I feel my grandma is looked after very well in this home, since moving she has had fewer infections resulting in fewer visits from the doctor. This has been helped by the staff ensuring she keeps her fluid intake up and is changed regularly. I love how much entertainment is held at the home.
Most of the staff are very friendly and ensure they make the time to come and say hello to her and spend some time with her.
Unfortunately, sometimes she has been put in the wrong chair and when asked she has been moved back into the correct chair meaning she has been in the stand aid and manoeuvred more than needed. This may have been a miscommunication issue between staff or not being aware of her care plan. This was addressed at the time and seems to have been resolved. A few times the staff are tired from working lots of hours and are rushed off their feet. If the shift rotation was altered, less staff would be tired or call in sick. A couple of very good members of staff have left due to this issue.

How likely would you be to recommend South Haven Lodge? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

My mother has received very good care at South Haven Lodge and the staff all seem to be caring and patient with her.
The facilities are good and the food is ideally suited to Mum. The accommodation is good and Mum's room is kept clean and tidy.
The management are always available to give information on Mum's health and keep me informed on any issues regarding her well-being.

How likely would you be to recommend South Haven Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

My wife was sectioned into Western Community Hospital for six months where she received first class care. It was decided to transfer her to South Haven Lodge to be looked after. I am so pleased that she came here as she has become calm and more reserved due I am sure to the care she is receiving. My children and I are so glad that a space was found.

How likely would you be to recommend South Haven Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

I cannot speak highly enough about care and dedication of my sister. She has severe learning difficulties (since birth) and has been in care since 1955 and now finds herself needing nursing care after a long stay in hospital following an operation for kidney removal and abscess. South Haven Lodge is excellent in every way and on behalf of my sister I am pleased to acknowledge them.

How likely would you be to recommend South Haven Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Value for Money: Satisfactory

Always clean. Always caring for my very ill cousin.

How likely would you be to recommend South Haven Lodge? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

When visiting, I am always greeted with a warm, welcome offer of refreshments if required. Very pleasant surroundings which are bright and clean. Staff and carers are always ready to help and they are also very caring and friendly. I consider my brother is in safe hands and he seems contented.

How likely would you be to recommend South Haven Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall care is very good, however, on occasions there appears to be a shortage of staff. As someone has to be in the lounge often residents have to wait to use the toilet. It can be very distressing for some people.

How likely would you be to recommend South Haven Lodge? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Our experience of South Haven Lodge is fab we were very anxious when the decision was made to get a care home but the staff at South Haven Lodge have been amazing, always ready to have a chat and answer any questions I may have.

How likely would you be to recommend South Haven Lodge? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

I have found the home more than adequate in providing care for my father. I would like to see more staff on duty at weekends.

How likely would you be to recommend South Haven Lodge? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

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