South Haven Lodge

69/73 Portsmouth Road, Woolston, Southampton SO19 9BE

South Haven Lodge, Southampton, Hampshire
South Haven Lodge, Southampton, Hampshire
South Haven Lodge, Southampton, Hampshire

South Haven Lodge practices a variety of long and short-term care techniques, including typical nursing, respite and residential care, as well as more specialist care for people with dementia and mental disorders.

The lodge has rooms for up to 46 residents, with five rooms available for dual residencies, all of whom can benefit from a friendly care service that adheres to the highest levels of professionalism.

South Haven remains one of the area's most important providers of mental health care and has undergone refurbishments to ensure its facilities are modernised to current industry standards.

Group: New Century Care

Person in charge: Mawuli Mensa (Home Manager)

Local Authority / Social Services: Southampton City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 46 Service Users

Registered Care Categories*: Dementia • Mental Health Condition

Admission Information: Ages 18+.

Single Rooms: 36

Shared Rooms: 5

Rooms with ensuite WC: 7

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on South Haven Lodge: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 South Haven Lodge has a Review Score of 9.3 (9.267)

The Review Score of 9.3 (maximum of 10) for South Haven Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for South Haven Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.506 for South Haven Lodge is calculated as follows: ( (45 Excellents x 5) + (29 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 79 Ratings = 4.506

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.761 Points relating to the number of positive Reviews for South Haven Lodge is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.2 positive Reviews (46 registered beds ÷ 5). 7 Reviews ÷ 9.2 Target = 0.761

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend South Haven Lodge?

  • Extremely LIKELY
    5
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to South Haven Lodge

  • Sister of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Goddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

I cannot speak highly enough about care and dedication of my sister. She has severe learning difficulties (since birth) and has been in care since 1955 and now finds herself needing nursing care after a long stay in hospital following an operation for kidney removal and abscess. South Haven Lodge is excellent in every way and on behalf of my sister I am pleased to acknowledge them.

How likely would you be to recommend South Haven Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Value for Money: Satisfactory

Always clean. Always caring for my very ill cousin.

How likely would you be to recommend South Haven Lodge? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

When visiting, I am always greeted with a warm, welcome offer of refreshments if required. Very pleasant surroundings which are bright and clean. Staff and carers are always ready to help and they are also very caring and friendly. I consider my brother is in safe hands and he seems contented.

How likely would you be to recommend South Haven Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall care is very good, however, on occasions there appears to be a shortage of staff. As someone has to be in the lounge often residents have to wait to use the toilet. It can be very distressing for some people.

How likely would you be to recommend South Haven Lodge? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Our experience of South Haven Lodge is fab we were very anxious when the decision was made to get a care home but the staff at South Haven Lodge have been amazing, always ready to have a chat and answer any questions I may have.

How likely would you be to recommend South Haven Lodge? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

My husband has been in South Haven Lodge since March and he's had good care. I am very pleased with all the staff as they are so friendly and nothing is too much trouble. If I am worried about anything they will always try and help.
Overall, I wouldn't have my husband anywhere else. I feel that more staff required at weekends, also they need a leader on the floor.

How likely would you be to recommend South Haven Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found the home more than adequate in providing care for my father. I would like to see more staff on duty at weekends.

How likely would you be to recommend South Haven Lodge? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

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Awards / Recognitions

There are currently no awards/recognitions posted yet for South Haven Lodge

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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