






South Haven Lodge Care Home, located in the heart of Southampton, offers a warm and welcoming environment for its residents. This modern facility is dedicated to providing exceptional care tailored to individual needs, ensuring a comfortable and supportive living experience. The home specialises in both residential and dementia care, supported by a team of highly trained professionals who are committed to fostering a sense of community and well-being.
Residents of South...
Care Provided by South Haven Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 46 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for general nursing care, nursing care with dementia and depending on assessment, palliative care/end of life care & support. FNC Contributions (if eligible and awarded) are in addition to any detailed fees & are retained by the home towards the nursing care provision.
The price(s) shown are provided by the care home. Contact South Haven Lodge for full pricing details and T&Cs.
Contact South Haven Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Aurem Care
- Private Owned
Person in charge
- Anne-Marie Stewart(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2007
- Number of floors: 2
Room Information
- Single Rooms (46)
Visiting
- South Haven Lodge is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.
Parking
- Parking is available both on site & on street.
South Haven Lodge Reviews (43)
South Haven Lodge has a Review Score of 8.0 (8.024) out of 10, based on 2 reviews in the last 2 years.
Over all time South Haven Lodge has 43 reviews.
From the cleaners down to the management, all the staff are caring, kind and professional
Hello Matt,
Thank you for taking the time to share such a wonderful review of South Haven Lodge.
We are delighted to hear about your positive experience. Your kind words mean a great deal to our team, and we will be sure to pass on your feedback to everyone involved.
Providing...
The home is always clean and my mum is well looked after.
Thank you very much for taking the time to leave a lovely review of South Haven Lodge care home.
It means so much to us when our staff receive this level of praise and your kind comments will be sent on to the team.
People caring for people is at the heart of everything we do, and we continually strive to deliver high standards of care and ensuring all residents feel truly at home.
I was really apprehensive on arrival, I was greatly impressed with the whole appearance of the place. The cleanliness and hygiene were above my expectations. The staff were very friendly, approachable and very attentive with the residents that were in the day room. I came home not feeling guilty or worried about her being in a care home.
Thank you for your very positive review of our home, it is lovely to hear such great comments, the staff work hard to enhance the lives of our residents and the home in general. Many thanks.
The managers are friendly and interested in the care of the residents.
Thank you.
Many thanks for your review of our services; we are pleased that you are happy with the care, and we all love to see dogs when families come to visit; it makes the residents smile, and they are able to stroke them.
My sister-in-law has dementia and went to South Haven Lodge a few months ago. She was very confused and anxious. We visited today, and she was so much happier and very chatty. The staff are very good with the residents and very caring. We are so happy with where she is.
Many thanks for your positive review; it is always nice to know that relatives and friends are happy with the care that the staff are providing.
my friend is being well cared for and was more aware of my presence than last time. We were able to communicate and she seemed happier.
I would like to thank you for leaving such a nice review of our home, this helps staff moral and we are pleased we can help in some way to make peoples lives happier.
I visited a my friend on Sunday July 9th. All the staff are very caring and friendly. They do a wonderful job. A big thank you to them, especially seeing my friend so happy. All the staff are wonderful people. Thank you, thank you.
Many thanks for leaving the home such a lovely review of our services, it is much appreciated.
My Mum has been in this care home for a few months now and I am more than happy with the care she is receiving. The care workers and nurses are kind and friendly. The food is really nice. I would recommend this care home. The best thing is she is now eating and trying to walk again which is amazing and it's all thanks to the care she is getting.
Thank you for your review it is good to hear that you are enjoying your visits and that your friend is happy with the care and the staff.
Nothing too much trouble, very supportive.
I have no worries about leaving my husband in their care.
Many thanks for taking the time to leave us such a nice review; it is very much appreciated.
The food is quite simply lovely, and my mum enjoys it all. My father, brother, and I often join our mum for Sunday lunch.
The staff are so caring and easy to approach.
The only possible criticism would be patients' rooms are a little drab.
Many thanks for leaving us such a lovely review; this means a lot to the staff.
My mum had excellent care in the home for the time she had in there, always been clean and tidy. Staff lovely. She had been in there for 9-years. New manager has been very good with Mum and very caring. Can't fault any of staff at all.
I am most happy at the service my wife received from your organisation.
Thank you for your kind review; I have shared it with the team, and they are delighted!
We visit on behalf of the solicitors either because they have no relatives or none living nearby. We provide clothing/toiletries and treats and visit on a regular basis. The staff are friendly and our clients are well looked after. Their rooms are well maintained and clean. They enjoy the entertainment at the home.
Thank you for taking the time to give feedback, it is always appreciated. The service you provide is invaluable to those residents with no relatives. Thank you!
South Haven is just that - a haven - the manager and his team work tirelessly to ensure my Mum gets the best from life. Despite the challenges I can tell she feels cared for, accepted as the unique individual that she is and above all that she feels loved. Exemplary professional care coupled with everyday kindness, good humour and warmth make South Haven a very special place to be."
Many thanks for your wonderful review; we are so glad Mum is settled and enjoying Southaven Lodge!
South Haven Lodge has been extremely helpful in setting my mind to rest with regards to providing care for my mum during Covid. They are a very approachable team and have their mind on providing residents with the care they require. During this time, my family have been able to phone and Skype our mother with the assistance of the dedicated staff at the care home, so that we are able to keep in contact. They provide an excellent service. I have not visited South Haven due to Covid. My review has been based on my experience on Skype and the phone calls with the staff and my mum.
Thank you for your positive review. We appreciate how hard it has been whilst we have restrictions on visiting. We hope to be open as soon as possible!
The home is very friendly and the staff are very helpful. My mother, I know, is looked after well now once the staff got used to her, also my mother gets on with the staff. The security is very very good and when you are sat down in the lounge you can meet other residents and they look happy.
Many thanks for your review of South Haven Lodge. Feedback good or bad is always so helpful. Thank you again
A warm and welcome environment. The staff are very welcoming, friendly and helpful. Mum has settled in very well into the warm and welcoming environment. The staff remember the family first names. They always give us an update on how my mother has been. We can have tea/biscuits at any time, this is not a facility just for residents. As a family, we are very happy with South Haven Lodge.
Many thanks for your lovely review of South Haven Lodge. I am so glad that your Mother has settled well. Thank you again
All the staff from the manager to maintenance staff treat their patients with kindness, courtesy and patience at all times.
The staff are caring and professional, they take care and pride in their jobs. They are always friendly and have time for the residents and family. It's a very hard job but all the staff are full of smiles and have time for both residents and family.
I consider my brother to be very lucky to have been given a room in this nursing home. I am very impressed with all the staff I've met so far, and in particular, the leadership at this home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 July 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 22 Jun 2026
Chefs from across Aurem Care have completed specialist training designed to further enhance the quality, safety and presentation of meals for residents with swallowing difficulties. The training focused on the...
- 12 Jun 2026
By Chelsea Jeffrey, Head of Food Experience, Aurem Care When people think about food in care homes, nutrition is often the first thing that comes to mind. Of course, ensuring...
- 28 May 2026
South Haven Lodge Care Home in Southampton has received a positive outcome following a recent privately commissioned inspection, with the home rated as ‘Good’ overall. The inspection was carried out...
There are no upcoming events for South Haven Lodge.
Awards / Recognitions (1)
- 31 Jan 2024Recipient: Aurem Care
Accreditations
There are no accreditations posted yet for South Haven Lodge.
Meet the Team (1)

Anne-Marie joined South Haven Lodge in March 2026 and is thrilled to be leading the team into an exciting new chapter with Aurem Care.
"I have been dedicated to elderly care within nursing and residential homes since 2013. Armed with a Bachelor’s degree in Dementia, I champion person-centred care, using effective communication skills to ensure every resident’s individual needs and preferences are met."
"My leadership style is both direct and nurturing, aiming to develop my team’s skills while fostering a warm, family atmosphere for staff and residents alike. I am passionate about building relationships with the local Southampton community to ensure life at South Haven Lodge remains vibrant, connected, and deeply fulfilling."
Frequently Asked Questions about South Haven Lodge
What types of Care is South Haven Lodge registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does South Haven Lodge have?
There are 46 Single Rooms.
What are the Facilities & Services at South Haven Lodge?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is South Haven Lodge to the centre of Southampton?
1.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact South Haven Lodge to verify any information. View our terms and conditions. South Haven Lodge has an Enhanced Service -more info.