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Residents of South...
Care Provided by South Haven Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 46 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for general nursing care, nursing care with dementia and depending on assessment, palliative care/end of life care & support. FNC Contributions (if eligible and awarded) are in addition to any detailed fees & are retained by the home towards the nursing care provision.
The price(s) shown are provided by the care home. Contact South Haven Lodge for full pricing details and T&Cs.
Contact South Haven Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Aurem Care
- Private Owned
Person in charge
- Anne-Marie Stewart(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2007
- Number of floors: 2
Room Information
- Single Rooms (46)
Visiting
- South Haven Lodge is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.
Parking
- Parking is available both on site & on street.
South Haven Lodge Reviews (43)
South Haven Lodge has a Review Score of 8.0 (8.024) out of 10, based on 2 reviews in the last 2 years.
Over all time South Haven Lodge has 43 reviews.
However, since his admittance to this wonderful care home I have noticed his smile and a little wicked sense of humour return.
There was a time and I admit, I'd struggle with foreboding to visit any care home. But this one. This one has dispelled any fears I had.
It seems obvious to me then that these, extremely, hard working staff are certainly doing a great job. Therein I struggle to imagine most people in life giving such dedication and commitment as do these warm and generous carer's show. We so depend on them for their ceaseless efforts when we can return to the comfort of our world behind the closed door.
The Home Manager, together with all the team at South Haven show such sterling determination in their labours. And through all this they will always greet you with such a warm and sincere smile. Well done to you all and thank you.
We are relieved that many of our worries have been lessoned so that we are confident that this is the right place for her to feel as happy as we can expect in the circumstances, thanks to Mawuli and the staff at South Haven Lodge.
Mum moved to South Haven in June 2019. She settled in within 2 weeks. It's the happiest I saw Mum since her diagnosis of vascular dementia. On Thursday 22nd August Mum fell and broke her femur. She was taken into hospital where she sadly passed on 26/08/19. The staff at the home were exemplary. They looked after Mum so well and made her last few months the best ever. Highly recommend, amazing manager, nurses, carers and staff. I would nev3r hesitate in recommending this wonderful home, and sadly Mum did not have long here, but best ever last few months.
My Mother was there for 2 months, confused and anxious when she arrived, soon felt comfortable with plenty of staff keeping her company, she loved to talk and although Alzheimer's had taken her independence and her mobility, she was aware and still remembered us to the end. She knew she was in a safe place and was ready to pass away knowing she was not alone. South Haven Lodge should change their name to 'SAFE HAVEN LODGE'
I am very happy with the care my cousin receives. She is treated with dignity. The staff that I am in contact with are very caring. The food is excellent.
I have had 3 sisters in different homes, some I was not very pleased with. Since my sister has been in South Haven Lodge I can say everything is excellent. As I have said before, I feel that I can truthfully say how good this home is.
Since moving her to South Haven Lodge, she now gets up most days talks to people and staff and is now much more like my mother used to be.
I cannot thank the staff at South Haven Lodge enough they are brilliant.
The monthly price is painful every time but what doesn't kill me makes me stronger.
Thanks for everything in the future and the support from your manager.
They also quickly attended to any health problems or suspected problems.
They seemed to understand his dementia difficulties and his desire for brain stimulation, physical and mental activities.
With living on the other side of the world it has been so good to have him looked after by kind, caring friendly and professional people.
Whenever I have been in contact I have always had helpful staff to speak to.
When my brother died suddenly this past week they have been like family, both to him and myself.
Thank you to you all.
Most of the staff are very friendly and ensure they make the time to come and say hello to her and spend some time with her.
Unfortunately, sometimes she has been put in the wrong chair and when asked she has been moved back into the correct chair meaning she has been in the stand aid and manoeuvred more than needed. This may have been a miscommunication issue between staff or not being aware of her care plan. This was addressed at the time and seems to have been resolved. A few times the staff are tired from working lots of hours and are rushed off their feet. If the shift rotation was altered, less staff would be tired or call in sick. A couple of very good members of staff have left due to this issue.
I consIder my Father to be residing in a caring environment which caters to his challenging needs. He is looked after by an extremely good team who work to make sure that he is safe, comfortable and respected at all times.
Mum has settled in very quickly. She is much calmer and relaxed. Eating better and being kept occupied.
The staff at South Haven Lodge are extremely friendly and helpful. This is a good, safe environment for my Uncle to convalesce in. His room is regularly cleaned and I would recommend this home to others. The food quality is good and the staff regularly contact me if need be. the communal areas are very clean and tidy and there are regular activities organised for the residents.
The manager of the home and his seniors are brilliant and understand that all residents are different and so are their needs. They having been very supportive of not only my dad but also us as a family. The home allows residents to make their own choices where they can. We have regular reviews and adjust plans where needed and listen to what we want from a care package. Great staff team and they all care about the residents.
My Husband has been resident at Southaven for over 11 months. Since his arrival, the home has gone from strength to strength allowing for my husband to have his dignity and independence. He was in another home that could "cope" with him so when he first arrived, the manager and his team enabled my husband to be more independent and receive excellent care from a dedicated team. When issues arise the manager and his team are quick to rectify and ensure they all learn from this.
The facilities are good and the food is ideally suited to Mum. The accommodation is good and Mum's room is kept clean and tidy.
The management are always available to give information on Mum's health and keep me informed on any issues regarding her well-being.
My wife was sectioned into Western Community Hospital for six months where she received first class care. It was decided to transfer her to South Haven Lodge to be looked after. I am so pleased that she came here as she has become calm and more reserved due I am sure to the care she is receiving. My children and I are so glad that a space was found.
I cannot speak highly enough about care and dedication of my sister. She has severe learning difficulties (since birth) and has been in care since 1955 and now finds herself needing nursing care after a long stay in hospital following an operation for kidney removal and abscess. South Haven Lodge is excellent in every way and on behalf of my sister I am pleased to acknowledge them.
Always clean. Always caring for my very ill cousin.
When visiting, I am always greeted with a warm, welcome offer of refreshments if required. Very pleasant surroundings which are bright and clean. Staff and carers are always ready to help and they are also very caring and friendly. I consider my brother is in safe hands and he seems contented.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 July 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 22 Jun 2026
Chefs from across Aurem Care have completed specialist training designed to further enhance the quality, safety and presentation of meals for residents with swallowing difficulties. The training focused on the...
- 12 Jun 2026
By Chelsea Jeffrey, Head of Food Experience, Aurem Care When people think about food in care homes, nutrition is often the first thing that comes to mind. Of course, ensuring...
- 28 May 2026
South Haven Lodge Care Home in Southampton has received a positive outcome following a recent privately commissioned inspection, with the home rated as ‘Good’ overall. The inspection was carried out...
There are no upcoming events for South Haven Lodge.
Awards / Recognitions (1)
- 31 Jan 2024Recipient: Aurem Care
Accreditations
There are no accreditations posted yet for South Haven Lodge.
Meet the Team (1)

Anne-Marie joined South Haven Lodge in March 2026 and is thrilled to be leading the team into an exciting new chapter with Aurem Care.
"I have been dedicated to elderly care within nursing and residential homes since 2013. Armed with a Bachelor’s degree in Dementia, I champion person-centred care, using effective communication skills to ensure every resident’s individual needs and preferences are met."
"My leadership style is both direct and nurturing, aiming to develop my team’s skills while fostering a warm, family atmosphere for staff and residents alike. I am passionate about building relationships with the local Southampton community to ensure life at South Haven Lodge remains vibrant, connected, and deeply fulfilling."
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