Caring for up to forty-nine people, Kilburn Care Centre is a Four Seasons service that strives for excellence for each and every care package it maintains.
Carers are well-qualified and experienced in modern care techniques, aspiring to meet Care Quality Commission guidelines, while ensuring that a good living environment is enjoyed by all.
Modern care technology is incorporated where it will benefit personal care needs, with the service keen to pioneer new care sector techniques where possible.
Group: Four Seasons Health Care
Person in charge: Lisa Tungate (Home Manager)
Local Authority / Social Services: Derbyshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 49 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults
Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Stroke • Visual Impairment
Single Rooms: 45
Shared Rooms: 2
Rooms with ensuite WC: 47
Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room
Latest Care Quality Commission* Report on Kilburn Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.8 (maximum of 10) for Kilburn Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Kilburn Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 2.5 out of 5 from 12 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.331 for Kilburn Care Home is calculated as follows: ( (85 Excellents x 5) + (58 Goods x 4) + (17 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 166 Ratings = 4.331
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 2.5 Points relating to the number of positive Reviews for Kilburn Care Home is based on 12 positive Reviews in the last 24 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000
Target of 9.8 positive Reviews (49 registered maximum number of service users ÷ 5). 12 Reviews ÷ 9.8 Target Reached = 1 , then divided by 2 = 0.500
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Kilburn Care Home has a Review Score of 6.8 (6.831) from 14 Reviews
Review submitted from a Postal Card by Irene M (Friend of Resident) on Wednesday 22 March 2017. Relates to March 2017.
My husband and I visit our friend in Kilburn Care Home and we would like to say how wonderful the carers are here. Nothing, but nothing is any problem and all the staff work so very hard and are so very, very friendly, to see them is to believe it. It is with many thanks for the wonderful care given here.
How likely would you be to recommend Kilburn Care Home? Extremely Likely
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Review submitted from a Postal Card by William H (Husband of Resident) on Monday 20 March 2017. Relates to March 2017.
All staff were very caring and understanding of my wife's needs. Kept clean in body and clothes. A 1 service.
How likely would you be to recommend Kilburn Care Home? Extremely Likely
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Review submitted from a Postal Card by B S (Husband of Resident) on Friday 17 March 2017. Relates to February 2017.
I have put security as poor as my husband and a lady got out one evening last summer.
They have done more now to make it better.
How likely would you be to recommend Kilburn Care Home? Likely
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Charlotte Jackson, Marketing Assistant at Kilburn Care Home responded to this review on 27 Mar 2017:
I am very sorry this incident happened. We have taken the correct action to prevent this ever happening again. We have increased security in the home by installing a padlock to the side gate and the patio doors are double locked so can only be used with a staff member present. Since inputting these control measures we have had no further issues or concerns of this nature.
Kind Regards,
Lisa Tungate
Review submitted from a Postal Card by D W (Daughter of Resident) on Wednesday 15 March 2017. Relates to February 2017.
Hardworking, pleasant staff.
Overworked and underpaid!
Supportive to residents family.
How likely would you be to recommend Kilburn Care Home? Extremely Likely
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Review submitted from a Postal Card by E B (Friend of Resident) on Wednesday 15 March 2017. Relates to February 2017.
Only been connected to the home for less than two months. Overall, the staff are extremely helpful and friendly. They try to do a good job under difficult circumstances.
I would like to see some air conditioning (or extra) in the main reception room, as it gets extremely warm in there.
How likely would you be to recommend Kilburn Care Home? Likely
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Review submitted from a Postal Card by David O (Son of Resident) on Wednesday 15 March 2017. Relates to February 2017.
I find the staff kind, caring and very helpful. I am treated like a friend and much more, my dad is happy and safe.
How likely would you be to recommend Kilburn Care Home? Extremely Likely
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Review submitted from a Postal Card by Sharon L (Daughter of Resident) on Tuesday 14 March 2017. Relates to February 2017.
Very caring staff they are all very good with each person's needs. Everyone needs different care. They all call mum (mama) because when mum's grandchildren come they call her that. Mum calls all the staff by her grandchildren's names because they are the same young and it saves confusion. They are very good with mums personal care, gentle and very respectful. Very good allrounder.
How likely would you be to recommend Kilburn Care Home? Extremely Likely
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Review submitted from a Postal Card by Alison B (Daughter of Resident) on Tuesday 14 March 2017. Relates to February 2017.
My mum has been a resident at Kilburn Care Home since November 2016 and I can't praise the staff enough. They are very welcoming and always take the time to listen and answer any questions I may have. They are friendly, caring and committed to their jobs. They look after and care for my mum with all her needs. They are patient, kind and very helpful.
I am really pleased with how mum is looked after and treated and would highly recommend Kilburn Care Home to anyone who is looking for care for a loved one.
How likely would you be to recommend Kilburn Care Home? Extremely Likely
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Review submitted from a Postal Card by Patricia B (Wife of Resident) on Tuesday 29 November 2016. Relates to September 2016.
My husband transferred here at end of stage dementia. Lovely welcome, nice room and everything he needed. Caring, professional staff, very impressed. Unfortunately, he was admitted to hospital and died three weeks after admission.
How likely would you be to recommend Kilburn Care Home? Extremely Likely
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Review submitted from a Postal Card by L P (Brother of Resident) on Wednesday 25 May 2016. Relates to April 2016.
My brother is cared for very well and is treated with dignity.
How likely would you be to recommend Kilburn Care Home? Extremely Likely
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Review submitted from a Postal Card by J S (Daughter of Resident) on Tuesday 17 May 2016. Relates to April 2016.
The staff at the home give mum help and support 24/7. She has eventually settled down, with the help of the staff. I think the home could provide much better quality food (condiment cupboard is always empty).
I also think there should be staff the management could call upon when they need cover for absences as sometimes they are rushed off their feet. Entertainment is good, just need more of it.
Overall satisfied, but could be made much better with a bit more thought and money. The outside needs much more attention.
How likely would you be to recommend Kilburn Care Home? Likely
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Lisa Tungate, Home Manager at Kilburn Care Home responded to this review on 19 May 2016:
Many thanks for taking the time to review Kilburn Care Home - we appreciate all comment and feedback, and I’m delighted to see you would recommend us. In relation to condiments, we tend to keep a lot of them in the fridge so they stay fresh but I have spoken with the catering team and we have ordered some sachets so they will be available at all times. If you have any further suggestions on meals or activities you’d like to see in the home, please get in touch so we can talk in more detail. I look forward to hearing from you. Best wishes, Lisa.
Review submitted from a Postal Card by Gordon W (Husband of Resident) on Wednesday 11 May 2016. Relates to June 2015.
As my dear wife was admitted to the above named care and nursing home I cannot honestly praise the management and staff enough for what they are all doing to love and help her in any way possible. I visit her every day and I am always greeted with a smile and asked also if I would like anything, i.e. a mug of coffee or tea and whilst I am there I have noticed how loving they are to other residents. Like I have said I am very happy and satisfied with the home and everyone involved.
How likely would you be to recommend Kilburn Care Home? Extremely Likely
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Review submitted from a Website Submission by Jane P (Daughter of Resident) on Sunday 1 November 2015. Relates to November 2015.
Staff are not very helpful and the lacking of an appointed person in charge 24/7 is not right. None of the staff like to make a decision as there is no appointed person.
My father in law often complains of the waiting time for assistance especially for toilet and needing fluids. Often no one comes. I stood one day at the door on his level while he shouted for help, there was a nurse next door to his room and she failed to attend to my father in laws calls for help. After 7 mins which I timed I went in as I no longer could take his calls for help. My father in law is blind and cannot walk. So disappointing. There are a couple of nice staff but that's it.
How likely would you be to recommend Kilburn Care Home? Extremely Unlikely
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Review submitted from a Website Submission by Jane H (Daughter of Resident) on Wednesday 9 September 2015. Relates to September 2015.
My father recently passed away after just a few weeks at this home. I cannot speak highly enough of the care and compassion that was shown to both him and to us his family. The staff are very special and what was a very distressing time was kept calm and peaceful throughout, a very caring care home.
How likely would you be to recommend Kilburn Care Home? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Kilburn Care Home