Kilburn Care Home, Belper, Derbyshire
Kilburn Care Home, Belper, Derbyshire
Kilburn Care Home, Belper, Derbyshire

Caring for up to forty-nine people, Kilburn Care Centre is a Four Seasons service that strives for excellence for each and every care package it maintains.

Carers are well-qualified and experienced in modern care techniques, aspiring to meet Care Quality Commission guidelines, while ensuring that a good living environment is enjoyed by all.

Modern care technology is incorporated where it will benefit personal care needs, with the service keen to pioneer new care sector techniques where possible.

Group: Four Seasons Health Care

Person in charge: Lisa Tungate (Home Manager)

Local Authority / Social Services: Derbyshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 49 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Stroke • Visual Impairment

Single Rooms: 45

Shared Rooms: 2

Rooms with ensuite WC: 47

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Kilburn Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 17 Nov 2017

Nursing bed vacancy.

Reviews

9.2 Kilburn Care Home has a Review Score of 9.2 (9.249)

The Review Score of 9.2 (maximum of 10) for Kilburn Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Kilburn Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.331 for Kilburn Care Home is calculated as follows: ( (85 Excellents x 5) + (58 Goods x 4) + (17 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 166 Ratings = 4.331

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.918 Points relating to the number of positive Reviews for Kilburn Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.8 positive Reviews (49 registered maximum number of service users ÷ 5). 9 Reviews ÷ 9.8 Target = 0.918

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    7
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kilburn Care Home?

  • Extremely LIKELY
    10
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Kilburn Care Home

  • Daughter of Resident/Service User
    6
  • Husband of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

My husband and I visit our friend in Kilburn Care Home and we would like to say how wonderful the carers are here. Nothing, but nothing is any problem and all the staff work so very hard and are so very, very friendly, to see them is to believe it. It is with many thanks for the wonderful care given here.

How likely would you be to recommend Kilburn Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

All staff were very caring and understanding of my wife's needs. Kept clean in body and clothes. A 1 service.

How likely would you be to recommend Kilburn Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have put security as poor as my husband and a lady got out one evening last summer.
They have done more now to make it better.

How likely would you be to recommend Kilburn Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Satisfactory

Charlotte Jackson, Marketing Assistant at Kilburn Care Home responded to this review on 27 Mar 2017:

I am very sorry this incident happened. We have taken the correct action to prevent this ever happening again. We have increased security in the home by installing a padlock to the side gate and the patio doors are double locked so can only be used with a staff member present. Since inputting these control measures we have had no further issues or concerns of this nature.
Kind Regards,
Lisa Tungate

Hardworking, pleasant staff.
Overworked and underpaid!
Supportive to residents family.

How likely would you be to recommend Kilburn Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Only been connected to the home for less than two months. Overall, the staff are extremely helpful and friendly. They try to do a good job under difficult circumstances.

I would like to see some air conditioning (or extra) in the main reception room, as it gets extremely warm in there.

How likely would you be to recommend Kilburn Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

I find the staff kind, caring and very helpful. I am treated like a friend and much more, my dad is happy and safe.

How likely would you be to recommend Kilburn Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very caring staff they are all very good with each person's needs. Everyone needs different care. They all call mum (mama) because when mum's grandchildren come they call her that. Mum calls all the staff by her grandchildren's names because they are the same young and it saves confusion. They are very good with mums personal care, gentle and very respectful. Very good allrounder.

How likely would you be to recommend Kilburn Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mum has been a resident at Kilburn Care Home since November 2016 and I can't praise the staff enough. They are very welcoming and always take the time to listen and answer any questions I may have. They are friendly, caring and committed to their jobs. They look after and care for my mum with all her needs. They are patient, kind and very helpful.

I am really pleased with how mum is looked after and treated and would highly recommend Kilburn Care Home to anyone who is looking for care for a loved one.

How likely would you be to recommend Kilburn Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband transferred here at end of stage dementia. Lovely welcome, nice room and everything he needed. Caring, professional staff, very impressed. Unfortunately, he was admitted to hospital and died three weeks after admission.

How likely would you be to recommend Kilburn Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother is cared for very well and is treated with dignity.

How likely would you be to recommend Kilburn Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

The staff at the home give mum help and support 24/7. She has eventually settled down, with the help of the staff. I think the home could provide much better quality food (condiment cupboard is always empty).
I also think there should be staff the management could call upon when they need cover for absences as sometimes they are rushed off their feet. Entertainment is good, just need more of it.
Overall satisfied, but could be made much better with a bit more thought and money. The outside needs much more attention.

How likely would you be to recommend Kilburn Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lisa Tungate, Home Manager at Kilburn Care Home responded to this review on 19 May 2016:

Many thanks for taking the time to review Kilburn Care Home - we appreciate all comment and feedback, and I’m delighted to see you would recommend us. In relation to condiments, we tend to keep a lot of them in the fridge so they stay fresh but I have spoken with the catering team and we have ordered some sachets so they will be available at all times. If you have any further suggestions on meals or activities you’d like to see in the home, please get in touch so we can talk in more detail. I look forward to hearing from you. Best wishes, Lisa.

As my dear wife was admitted to the above named care and nursing home I cannot honestly praise the management and staff enough for what they are all doing to love and help her in any way possible. I visit her every day and I am always greeted with a smile and asked also if I would like anything, i.e. a mug of coffee or tea and whilst I am there I have noticed how loving they are to other residents. Like I have said I am very happy and satisfied with the home and everyone involved.

How likely would you be to recommend Kilburn Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are not very helpful and the lacking of an appointed person in charge 24/7 is not right. None of the staff like to make a decision as there is no appointed person.
My father in law often complains of the waiting time for assistance especially for toilet and needing fluids. Often no one comes. I stood one day at the door on his level while he shouted for help, there was a nurse next door to his room and she failed to attend to my father in laws calls for help. After 7 mins which I timed I went in as I no longer could take his calls for help. My father in law is blind and cannot walk. So disappointing. There are a couple of nice staff but that's it.

How likely would you be to recommend Kilburn Care Home? Extremely Unlikely

Average Rating: 

 2.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Poor

Treated with Dignity: Poor

Food & Drink: Satisfactory

Staff: Poor

Activities: Satisfactory

Management: Very Poor

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My father recently passed away after just a few weeks at this home. I cannot speak highly enough of the care and compassion that was shown to both him and to us his family. The staff are very special and what was a very distressing time was kept calm and peaceful throughout, a very caring care home.

How likely would you be to recommend Kilburn Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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