Kilburn Care Home

All the staff at Kilburn Care Home have worked absolute wonders with my mother in law since she arrived in their care early September 2026. She was very withdrawn and had lost all enjoyment of life. We have now gone from not wanting to leave her bed to joining in activities with other residents and we can really see a change in her. To say we are absolutely delighted with her progress is an understatement. Thank you to the whole team for their help and effort with my mother in law and especially to Carrianne for keeping us updated every step of the way.

When i first came here i stayed in my room but the staff coased me to come out after that i became a better person mix were i can and keep myself busy and helpfull were i can.

My mum recently joined this lovely care home and has settled so well. So much so, when I came to collect her for her 92nd Birthday, She refused to leave and exclaimed "I am happy here and want to spend my day with everyone here" The chef had baked and iced a beautiful cake and we all sang happy birthday. The staff are kind and caring and really look after my mum. The home is very comfortable and clean and the food is wonderful. A big Thankyou!

Iris is being looked after very well. The staff are all very attentive, and she seems happy.

Satisfied with the care and excellent service from all the staff.

Lovely staff. Very caring and always happy to help. Nothing is too much trouble. The environment is welcoming and happy. The lounge and dining areas are spotlessly clean and the food is appetising. The staff are always happy to prepare something else to encourage eating and drinking.

Very friendly team and are always available if needed. Progress updated regularly and if any issues occur are informed of this, e.g. falls from Mum. Could do with stacking chairs for visitors and can be very worn at times. Overall a friendly team of carers and facilities with good access and credit to all the team.

My brother is happy and settled at the care home. He is well looked after and supported by the caring staff. He enjoys his food and most of the activities on offer.

Kilburn Care Home made a challenging period so much easier for all of us, and I'm very thankful for the dedication of the whole team.

Overall, we are extremely grateful for the support that he gets in Kilburn.

My brother had been at Kilburn for nearly a year before he became End of Life. The home improved considerably during the time he was there and the communication was excellent. The staff genuinely cared about him although sometimes it seemed there were not enough of them for the type of residents they have. His wishes were acknowledged and support at the end was amazing.

The nursing care at Kilburn Care home has been exceptional for my mother. Her medical needs are complex, and the clinical team is consistently attentive, proactive, and highly professional. Communication with the family has been excellent; we are always kept in the loop regarding her health and care plan. The facility is clean, well-managed, and the staff-to-resident ratio allows for high-quality, individualised attention. Highly recommended for anyone seeking top-tier nursing support.

My nephew as been at Kilburn care home for about 12/13 year now.I have seen Kilburn at its lows and its highs.On a few occasions I would had rather my nephew move on from Kilburn but he didn't want and its what makes him happy.After all the time he's been there his bedroom had never been decorated,well at last its finally got done and he's a happy chappy.His room is now nice,bright and fresh so he now feels like its his room.Kilburn is certainly changing,its brighter,cleaner and fresher,the new colours on the walls certainly cheer it up.The meals have improved too.The staff are lovely but not enough staff at times.The staff are helpful and pleasant.Keep it up Kilburn.Haha love Aunty Mandy x

My mother is incredibly happy staying at Kilburn Care Home, and that means everything to our family. From the moment she arrived, the staff have made her feel so welcome and truly at home. They are exceptionally patient and caring, and it's clear they genuinely look after the residents with kindness and respect. Seeing how settled and happy my mother is has been such a comfort to us. We're very grateful to the whole team at Kilburn Care Home.

Mu husband is cared for very well. He always looks clean and smart, he's settled really well, there's been lots of changes, all good. Staff are amazing at what they do carn't thank them enough.

The are staff have always been excellent, providing care and support for both my mum and me. The nursing staff keep me informed of any changes in my mums health. The home is well managed, the manager is approachable and available to discuss any concerns I may have.

The Menu could do with a revamp.

My one complaint is the fact that Kilburn care home desperately needs more staff. My other complaint about Kilburn Care Home is their phone service. They seem to operate with one phone line and as an outsider the hours I've spent waiting for the phone to be answered. My father has been in the home for over 5 years now.

I am happy at Kilburn. The staff look after me well. I'm not a mixer with people but when I do join in with activities I enjoy them. There is a good variety of food choices at meal times and the snack trolley.

The staff is very friendly and always offers drinks when we visit. The care my dad has had has been lovely. The staff meet his needs and are very good and attentive to him when needed. The back garden needs a good tidy up and would suggest a designated area for smoke breaks not in full view of the main doors. The main decor is dated and needs a makeover (which they are in motion now). I feel they would benefit from more entertainment/activity in the day/evening. All around very nice homely and friendly. Dad has settled well. The cook is very friendly. I would suggest a snack bowl of fresh fruit/yoghurts etc. would be nice.