Kilburn Care Home

I find the care given to my mother to be very good, she is well cared for, her needs are met in full, she is assisted whenever needed, the food is good, the atmosphere, facilities and care are very warm and welcoming. There are a range of varying activities provided for recreation by the staff, overall the care provided is excellent and both Mother and myself are satisfied with it, it's implementation and improvement.

Very well-run nursing home, they take good care of my grandmother and support her and her needs. She’s settled in very well with the nurse's help and support and her health has improved since her arrival in May of 2023.

My dad moved to Kilburn from the hospital in November and it is now his permanent home. The staff have been brilliant at settling him in, making him feel at home and part of the Kilburn family. They know his likes, dislikes and preferred routines and provide activities to keep him stimulated and engaged. They have also arranged for Dad to have a regular visit from the Church which is important to him. Previously Dad had been very poorly and couldn’t look after himself independently so now he feels safe, secure and reassured that caring staff are always around. The weekly visit from the GP is really good to make sure we are on top of his conditions. I also appreciate how staff organise Dad’s hospital appointments etc. Dad was really lonely after we lost Mum so now he has people around him to chat to he is becoming more himself again. Can’t thank the lovely staff and great manager enough for making this transition seamless and reassuring and for being so welcoming to us as a family.

Very happy with all the staff, they are very caring and thoughtful. We appreciate all they do for our father. I love to take cakes in for the staff as they work very hard and deserve a treat. It’s very safe for our father and he loves to go for walks around. I’m always kept informed of anything that happens to Dad and I am very happy with the care given.

I am satisfied with how my husband is looked after and cared for at Kilburn. He seems very happy and settled. He enjoys the food he has here and appears to sleep well and settled. My thanks to all the staff at Kilburn.

Each time we visit the team are very friendly and caring towards the residents which is very reassuring as we are placing our loved one into their care.

Staff always friendly and helpful. Sat outside but garden area needs improvement. Couldn't sit at the outside table and chairs due to staff having cigarette break. Other chairs were broken. Alot of cigarette ends on the floor.

My aunt is being looked after in Kilburn Care Home and is well looked after. Her nutritional health has improved resulting in an improvement in her general health. Her mental health is deteriorating and she is receiving very patient care. The general tone of the home is upbeat and positive and requests from family are met with a positive approach. The daily activities provide an important part of life-enjoyment. Thanks to all.

100% throughout, I am very happy that my wife is at Kilburn Care Home. When I come to visit my wife all the staff look after me while Im here visiting.

The staff at Kilburn are always to be found amongst the residents, giving care and encouragement. I find them endlessly patient, cheerful and hardworking, creating a safe and friendly environment for those in their care, for which my sisters and I are extremely grateful.

I cannot wait until the government and covid allow us back into care homes so I can say thank you in person as I know know she is in very capable hands.

The care provided to my husband is excellent. All the staff are friendly and helpful. My husband is treated with dignity and respect. It is positive that the new owners are investing in the building and improving the decoration however, it is always clean. The only area for improvement would be to improve the ensuite facilities.

I have found Kilburn Care Home to be very friendly and caring towards all residents and their family and friends. My mother has been living there for 54 months with good care. The manageress and her team all go that extra mile to help make their life healthy, safe and happy.

Care is 100%.

The carers get on with each other so well and are happy which gives a lovely atmosphere at the home. There is always entertainment planned and lovely decorations, especially at Halloween, Christmas, etc.

I have been extremely pleased with the care and attention provided and the pleasant manner of every single member of staff. I would find it difficult to imagine anywhere better and I would like to thank everyone involved.

Staff very good.

He is well looked after here in the care home and we are very grateful to all staff and management.

The care home is well managed and the atmosphere is cheerful.

My Uncle became unable to look after himself and had no local relatives. We tried 3 other care homes. In the last one, we really believed he would die. We moved him to Kilburn and there was a transformation. His health improved and he got a new lease of life. You can tell by the atmosphere and attitude of the staff that residents are cared for. His room is always spotless. He is clean and despite being almost blind and deaf his communication has improved.