Kilburn Care Home

The care of my mother is excellent. Everyone is so kind to her.

I have nothing but praise for Kilbury Care Home. From the first day my Dad went there to the day he passed away they treated him with not just care but love that could only come from a team of staff that are like a family amongst themselves and with every resident. I feel very lucky that my Dad spent his last few months in their care. Thank you.

They have done more now to make it better.

All staff were very caring and understanding of my wife's needs. Kept clean in body and clothes. A 1 service.

My husband and I visit our friend in Kilburn Care Home and we would like to say how wonderful the carers are here. Nothing, but nothing is any problem and all the staff work so very hard and are so very, very friendly, to see them is to believe it. It is with many thanks for the wonderful care given here.

Supportive to residents family.

Only been connected to the home for less than two months. Overall, the staff are extremely helpful and friendly. They try to do a good job under difficult circumstances.

I would like to see some air conditioning (or extra) in the main reception room, as it gets extremely warm in there.

I find the staff kind, caring and very helpful. I am treated like a friend and much more, my dad is happy and safe.

Very caring staff they are all very good with each person's needs. Everyone needs different care. They all call mum (mama) because when mum's grandchildren come they call her that. Mum calls all the staff by her grandchildren's names because they are the same young and it saves confusion. They are very good with mums personal care, gentle and very respectful. Very good allrounder.

My mum has been a resident at Kilburn Care Home since November 2016 and I can't praise the staff enough. They are very welcoming and always take the time to listen and answer any questions I may have. They are friendly, caring and committed to their jobs. They look after and care for my mum with all her needs. They are patient, kind and very helpful.

I am really pleased with how mum is looked after and treated and would highly recommend Kilburn Care Home to anyone who is looking for care for a loved one.

My husband transferred here at end of stage dementia. Lovely welcome, nice room and everything he needed. Caring, professional staff, very impressed. Unfortunately, he was admitted to hospital and died three weeks after admission.

My brother is cared for very well and is treated with dignity.

As my dear wife was admitted to the above named care and nursing home I cannot honestly praise the management and staff enough for what they are all doing to love and help her in any way possible. I visit her every day and I am always greeted with a smile and asked also if I would like anything, i.e. a mug of coffee or tea and whilst I am there I have noticed how loving they are to other residents. Like I have said I am very happy and satisfied with the home and everyone involved.

My father in law often complains of the waiting time for assistance especially for toilet and needing fluids. Often no one comes. I stood one day at the door on his level while he shouted for help, there was a nurse next door to his room and she failed to attend to my father in laws calls for help. After 7 mins which I timed I went in as I no longer could take his calls for help. My father in law is blind and cannot walk. So disappointing. There are a couple of nice staff but that's it.

My father recently passed away after just a few weeks at this home. I cannot speak highly enough of the care and compassion that was shown to both him and to us his family. The staff are very special and what was a very distressing time was kept calm and peaceful throughout, a very caring care home.