
Thank you so much to all the staff, we shall miss sharing part of our lives with you.Scilla P(Daughter of Resident/Service User)



Thank you so much to all the staff, we shall miss sharing part of our lives with you.Scilla P(Daughter of Resident/Service User)



The Red House Care Home is a welcoming care home offering residential, nursing, dementia and respite care. Located in a residential area between Leatherhead and Epsom, it is a few minutes walk away from Ashtead village and all its amenities and shops.
The home is ideally situated for the excellent bus and train services nearby. This late Victorian property can accommodate up to 26 residents in tastefully decorated and comfortably furnished...
Care Provided by The Red House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 26 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Red House for full pricing details and T&Cs.
Contact The Red House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Aurem Care
- Private Owned
Person in charge
- Val Mathew (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2000
Room Information
- Single Rooms (26)
- Single Rooms with ensuite Wet Room (1)
Visiting
- The Red House is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.
Parking
- Parking is available on-site for visitors.
The Red House Reviews (76)
The Red House has a Review Score of 9.7 (9.741) out of 10, based on 22 reviews in the last 2 years.
Over all time The Red House has 76 reviews.
Both my parents have been living in The Red House for sixteen months and have been well cared for. Staff are kind and give personal support to the residents with dignity and respect. Transport to hospital and doctors appointments are provided, with a chaperone when needed. The activities programme is varied and stimulating, allowing residents to be involved with national events. Individual interests, for example, music are catered for. The chef is extremely approachable concerning individual resident’s dietary requirements. The garden is not only pleasant to view from inside, but a restful place to spend time in.
Nursing staff are continually available to attend medical needs. When a resident is significantly unwell, the staff offer sensitive support to relatives. During the pandemic, The Red House has been proactive and kept both staff and residents safe.
Having to find a new care home for my father in the middle of lockdown due to Covid, looked like being a nightmare, but I found The Red House, and they made the move so easy and so welcoming. My father has been there nearly three months and has settled very quickly and in that short time, I have found the staff so helpful and thoughtful that it is very reassuring to me and the rest of the family. They are especially proactive with suggestions for activities for my father that are personalised to his interests. Although I have not been able to go into The Red House (and hence am unable to comment objectively on certain aspects), the overall experience of The Red House is very much in line with the other endorsements - as a family, we are very happy to have found The Red House.
I went to the home having had an emergency operation for bowel cancer. I had to have a stoma fitted; which I hadn't expected. The Red House cared for me, helping me to learn how to change a stoma bag. I felt secure that I had qualified staff on hand all the time. Everyone working at The Red House was kind and helpful. I gradually felt stronger and was able to go home after two weeks stay. It helped that there were activities to join in every day.
I was greeted and made to feel at home by both residents and staff. Unfailing care and patience by all staff and a lively sense of humour - food really good interesting and very tasty. Entertainment provided every day - no change to get bored and staff took great pains to engage everyone in conversation. Premises good - sun lounge bright and cheerful.
As a nurse myself, I was critical when choosing a care home and I was confident in the fact that each day shift has at least two Registered Nurses on duty. My mum's tricky drug regime was managed well and I never went home worrying about her care or safety. The homely environment gave some comfort too as it did not feel like an institution. The room was always maintained and clean, laundry was done and communal areas very neat and tidy and as for events for the residents, they are amazing and often accompanied by a sumptuous buffet.
Thank you so much to all the staff, we shall miss sharing part of our lives with you.
My husband has only been at The Red House for six weeks but we have been very impressed with his care so far. There is a very friendly and homely atmosphere and the staff are most caring and attentive to the residents' needs. The manager and her staff are very helpful and approachable to give advice, especially when the family and I were feeling particularly upset about our situation. The entertainment programme is well-planned. The young lady who organises this works very hard to ensure as many of the residents are included. Activities have included live music, quizzes, games and tai chi. The chef prepares a wide-range of delicious meals - cooked in house.
2. Entertainment and activities are excellent and stimulating.
3. Residents are interacted with in the lounge.
4. Staff always smiling and attentive.
5. Beautiful Graden Room and attractive garden for residents' use.
6. Very accommodating with transport to medical appointments and social events.
7. Excellent choice of homecooked food served with care.
My mother is treated with dignity and care by friendly and efficient staff.
We were very worried about putting my Mum in The Red House nursing home because she was a very quiet and private lady, but we need not have been. The staff at the home provided such a wonderful caring and nurturing atmosphere that she truly felt at home and when I left her after a visit I knew that she would be safe.
Thanks to everyone at The Red House our final months with Mum were very happy and peaceful and we have many good memories of the time we spent with her there.
The Red House is a 'home from home' for the residents. All the staff seem to be able to cope admirably with the residents, some of whom are definitely somewhat difficult! Nursing is extremely kind and sympathetic and there always seems to be sufficient staff to cope with each residents' needs. The food is excellent, varied and each resident chooses their own menu. Rooms are small but adequate. The activities schedule is superb, with a major themed day each month and both summer and Christmas parties for the families.
I have been visiting a friend in The Red House for over a year. The resident has settled very well and adjusted well to the huge change in her lifestyle.
The staff are very caring and respectful to residents. The activities director provides amazing regular daily activities and many extra celebrations of birthdays, special holidays and events. I cannot speak highly enough of The Red House.
The Red House is a very welcoming home. Staff are always friendly and helpful. My friend has nothing but praise for the way she is treated and she has settled in well. There seem to be different activities on each day to meet all needs and also entertainers from outside. The atmosphere is always cheerful and friendly.
Excellent facilities - very helpful and friendly staff.
My experience of the care my mother receives at The Red House is first class. I cannot fault the care and attention given to my mother, who is bedridden and needs full nursing care. I am always made most welcome anytime I visit.
Exceptional care and concern shown by all members of staff to my mother-in-law who, at times, can be very challenging. They treat her with dignity at all times although her behaviour at times is extremely difficult. All the team are amazing.
I stayed 2 weeks at the Red House for respite care and found everybody friendly. The staff were excellent and enjoyed staying there. The food is very good.
Mum was accepted very quickly and efficiently, after initially visiting the home, to see if she liked it and fitted the home's criteria. Staff are friendly and helpful and seem to 'go the extra mile!'. Management extremely helpful and accommodating.
Having always promised our 86 year old father that he could remain in his home for the rest of his life, it was a devastating realisation that we were not going to be able to honour that promise, due to his rapidly failing health. As soon as we entered The Red House, we knew this was the home for dad. The management and caregiving staff listened to all our concerns exhibiting professionalism, medical knowledge and an abundance of kindness. The facility is always kept clean and attractive but more importantly, the residents are so well cared for and treated with such respect and dignity. They are always brought down to the conservatory to join stimulating activities aimed at mental, physical and emotional enhancement. Sadly, our dad is unable to communicate, walk or feed himself, requiring 24/7 care, yet we find him sitting smiling and looking relaxed in the conservatory daily. The greatest testament to the home is the residents always telling you how kind the staff are!
A restful interesting stay with well training caring staff.
Excellent attention paid to me with all of my requirements. The nurses on duty here are excellent and have considerable expertise. Extremely pleasant to communicate with. I look forward to a return stay here.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 April 2026Requires improvement
- CaringRequires improvement
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 25 Jun 2026
Residents at Aurem's The Red House care home in Ashtead have been getting into the football spirit, inspired by the World Cup, with a fun-filled afternoon of football, music and...
- 22 Jun 2026
Chefs from across Aurem Care have completed specialist training designed to further enhance the quality, safety and presentation of meals for residents with swallowing difficulties. The training focused on the...
- 12 Jun 2026
By Chelsea Jeffrey, Head of Food Experience, Aurem Care When people think about food in care homes, nutrition is often the first thing that comes to mind. Of course, ensuring...
There are no upcoming events for The Red House.
Awards / Recognitions (1)
- 31 Jan 2024Recipient: Aurem Care
Accreditations
There are no accreditations posted yet for The Red House.
Meet the Team (1)

Val joined The Red House in December 2012 and comes with a wealth of experience, both clinically and in deputising in nursing homes. She is a very experienced RGN with a passion for delivering the highest standards of care to residents and prides herself in supporting and mentoring her staff. Val is very much family-oriented; she spends her spare time with her family.
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