Aurem Care (The Red House)

43 Skinners Lane, Ashtead KT21 2NN
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9.7 70 Reviews
  • Aurem Care (The Red House), Ashtead
The Red House Care Home has a Care Quality Commission 'OUTSTANDING' rating (April 2019) and is located in a residential area between Leatherhead and Epsom, a few minutes walk of Ashtead village with all its amenities and shops.

The home is ideally situated for the excellent bus and train services nearby. This late Victorian property can accommodate up to 26 residents in tastefully decorated and comfortably furnished single rooms. Many rooms have en-suite facilities, TV points, nurse call systems and central heating.

Residents may bring small personal items with them. Residents may relax and socialise in the large lounge provided and there is a separate dining room and a spacious conservatory overlooking large gardens.

Meals are served in the dining room - a home-cooked, varied menu using fresh local produce wherever possible. The home has regular visits from hairdressers, chiropodists, physiotherapists and local doctors. The home employs a dedicated activities coordinator who provides a full programme of activities.
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Care Provided by Aurem Care (The Red House)

Type of Service

    Nursing Home
  • For a maximum of 26 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Aurem Care (The Red House) to confirm what's included and get a personalised quote:

Contact Aurem Care (The Red House) to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Val Mathew (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2000

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (0)

Aurem Care (The Red House) Reviews (70)

9.7

Aurem Care (The Red House) has a Review Score of 9.7 (9.740) out of 10, based on 20 reviews in the last 2 years.
Over all time Aurem Care (The Red House) has 70 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Aurem Care (The Red House)
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Total of 70, showing 41-60
Review from Valerie B (Friend of Resident) published on 20 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
1. Great feeling of warmth and welcome.
2. Entertainment and activities are excellent and stimulating.
3. Residents are interacted with in the lounge.
4. Staff always smiling and attentive.
5. Beautiful Graden Room and attractive garden for residents' use.
6. Very accommodating with transport to
medical appointments and social events.
7. Excellent choice of homecooked food served with care.
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Review from Jeff T (Son of Resident) published on 19 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is treated with dignity and care by friendly and efficient staff.
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Review from Jane H (Daughter of Resident) published on 16 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very worried about putting my Mum in The Red House nursing home because she was a very quiet and private lady, but we need not have been. The staff at the home provided such a wonderful caring and nurturing atmosphere that she truly felt at home and when I left her after a visit I knew that
she would be safe.


Thanks to everyone at The Red House our final months with Mum were very happy and peaceful and we have many good memories of the time we spent with her there.

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Review from C T (Son of Resident) published on 5 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Red House is a 'home from home' for the residents. All the staff seem to be able to cope admirably with the residents, some of whom are definitely somewhat difficult! Nursing is extremely kind and sympathetic and there always seems to be sufficient staff to cope with each residents' needs. The food
is excellent, varied and each resident chooses their own menu. Rooms are small but adequate. The activities schedule is superb, with a major themed day each month and both summer and Christmas parties for the families.
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Review from Meg T (Friend of Resident) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting a friend in The Red House for over a year. The resident has settled very well and adjusted well to the huge change in her lifestyle.


The staff are very caring and respectful to residents. The activities director provides amazing regular daily activities and many extra celebrations

of birthdays, special holidays and events. I cannot speak highly enough of The Red House.
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Review from J A (Friend of Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Red House is a very welcoming home. Staff are always friendly and helpful. My friend has nothing but praise for the way she is treated and she has settled in well. There seem to be different activities on each day to meet all needs and also entertainers from outside. The atmosphere is always cheerful
and friendly.
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Review from J C (Friend of Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facilities - very helpful and friendly staff.
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Review from Caroline K (Daughter of Resident) published on 13 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of the care my mother receives at The Red House is first class. I cannot fault the care and attention given to my mother, who is bedridden and needs full nursing care. I am always made most welcome anytime I visit.
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Review from J T (Daughter-in-law of Resident) published on 31 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptional care and concern shown by all members of staff to my mother-in-law who, at times, can be very challenging. They treat her with dignity at all times although her behaviour at times is extremely difficult. All the team are amazing.
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Review from Edna G (Respite Resident) published on 26 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed 2 weeks at the Red House for respite care and found everybody friendly. The staff were excellent and enjoyed staying there. The food is very good.
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Review from H G (Daughter of Resident) published on 13 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was accepted very quickly and efficiently, after initially visiting the home, to see if she liked it and fitted the home's criteria. Staff are friendly and helpful and seem to 'go the extra mile!'. Management extremely helpful and accommodating.
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Review from Lindsay A (Son of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having always promised our 86 year old father that he could remain in his home for the rest of his life, it was a devastating realisation that we were not going to be able to honour that promise, due to his rapidly failing health. As soon as we entered The Red House, we knew this was the home for dad.
The management and caregiving staff listened to all our concerns exhibiting professionalism, medical knowledge and an abundance of kindness. The facility is always kept clean and attractive but more importantly, the residents are so well cared for and treated with such respect and dignity. They are always brought down to the conservatory to join stimulating activities aimed at mental, physical and emotional enhancement. Sadly, our dad is unable to communicate, walk or feed himself, requiring 24/7 care, yet we find him sitting smiling and looking relaxed in the conservatory daily. The greatest testament to the home is the residents always telling you how kind the staff are!
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Review from Alfreda S (Resident) published on 22 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A restful interesting stay with well training caring staff.
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Review from George H (Resident) published on 6 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent attention paid to me with all of my requirements. The nurses on duty here are excellent and have considerable expertise. Extremely pleasant to communicate with. I look forward to a return stay here.
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Review from Doreen C (Sister-in-law of Resident) published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister in law seems really happy here and has settled down very well.
Unfortunately, she needs quite a lot of attention and is being looked after really well.
Her personal cleanliness is really taken care of, her hair always looks good and she is always dressed nicely.
The atmosphere here is excellent
and the staff are always welcoming and helpful.
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Review from Mary S (Wife of Resident) published on 22 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found everyone I have met to be very efficient and helpful. So many smiling faces and all willing to help. Entertainment and ideas for patients able to participate were very good. Everyone was encouraged to drink water and juices provided.
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Review from A V (Friend of Resident) published on 3 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend, who is a client at the Red House, is happy at the Red House and feels at home, often referring to his 'family'.
He receives excellent nursing care which is well managed. The carers always respect his dignity, especially when carrying out personal care.
Activities are well thought about
and varied, making the day more interesting. There are special days throughout the year, birthdays, Easter, Christmas and summer parties etc, where family and friends can attend to be part of the celebrations.
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Review from Jean B (Sister of Resident) published on 3 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find visiting my brother a very pleasant exchange. The staff are so sweet and helpful and kind to all the patients, nothing too much trouble.
The food is very well cooked with plenty of choice. It is nicely served with clean table cloths and they can take their time, no one rushes anyone.
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Review from Dorothy B (Wife of Resident) published on 13 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident of The Red House care home since October 2016. I am comforted by the fact that he is content and considers the staff and residents as his family. I think that says it all. It has a pleasant and friendly atmosphere of the staff are welcoming.
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Review from Marilyn B (Daughter-in-law of Resident) published on 10 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The residents all appear comfortable, happy and well cared for. All staff are welcoming, polite and attentive. The food is of a very high standard and all residents requirements are met. The home feels like one big family and all members of staff partake in monthly theme days organised by an excellent
activities co-ordinator. Daily activities provided for all residents. Staff always willing and have a good understanding of dementia care. Wheelchair users always kept comfortable. Altogether an excellent care home with dedicated staff.
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Current Review Score: 9.7 (9.740)

Overview of Review Score

The Review Score of 9.7 (9.740) out of 10 for Aurem Care (The Red House) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.740 for Aurem Care (The Red House) is calculated as follows: ( (184 Excellents x 5) + (41 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 235 Ratings = 4.74
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Aurem Care (The Red House) is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Apr 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Val

Val Mathew

Job Title: General Manager Joined: 2012

Val joined The Red House in December 2012 and comes with a wealth of experience both Clinically and Deputising in Nursing Homes. She is a very experienced RGN with a passion for delivering the highest standards of care to residents and prides herself in supporting and mentoring her staff. Val is very much family orientated, she spends her spare time with her family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Aurem Care (The Red House) to verify any information. View our terms and conditions. Aurem Care (The Red House) has an Enhanced Service - more info.