The Red House

I have always been very pleased with the care of my mother in all respects, and other residents appear happy and contented. The Red House always has a nice atmosphere - the staff are very professional, are also caring, patient and attentive. I have felt the care of my mother is very safe and secure in these difficult times. Activities are excellent and stimulating for everyone's abilities. Food, garden and cleanliness also excellent, and necessary equipment. Many thanks.

My mother moved to The Red House about 3-months ago - so her time there has all been under the restrictions that Covid has brought. We were swung towards The Red House by - the 'Outstanding' rating and on reading the full report that the rating is based on, the excellent reviews received (and lack of negative reviews), that a smaller home would feel more 'homely', and that a range of activities was offered. However, right from our initial contacts with The Red House, it has been the staff that I have been most impressed with. All of the staff there have displayed a very caring and professional attitude - both to the residents and their families - and their various disciplines come together to provide a fantastic team. Knowing that Mum is being very well looked after by The Red House team has made a huge difference to our peace of mind. I believe the 'outstanding' rating is well-deserved and am confident that we made the right decision in choosing The Red House as Mum's new home.

Both my parents have been living in The Red House for sixteen months and have been well cared for. Staff are kind and give personal support to the residents with dignity and respect. Transport to hospital and doctors appointments are provided, with a chaperone when needed. The activities programme is varied and stimulating, allowing residents to be involved with national events. Individual interests, for example, music are catered for. The chef is extremely approachable concerning individual resident’s dietary requirements. The garden is not only pleasant to view from inside, but a restful place to spend time in.

Nursing staff are continually available to attend medical needs. When a resident is significantly unwell, the staff offer sensitive support to relatives. During the pandemic, The Red House has been proactive and kept both staff and residents safe.

Having to find a new care home for my father in the middle of lockdown due to Covid, looked like being a nightmare, but I found The Red House, and they made the move so easy and so welcoming. My father has been there nearly three months and has settled very quickly and in that short time, I have found the staff so helpful and thoughtful that it is very reassuring to me and the rest of the family. They are especially proactive with suggestions for activities for my father that are personalised to his interests. Although I have not been able to go into The Red House (and hence am unable to comment objectively on certain aspects), the overall experience of The Red House is very much in line with the other endorsements - as a family, we are very happy to have found The Red House.

I went to the home having had an emergency operation for bowel cancer. I had to have a stoma fitted; which I hadn't expected. The Red House cared for me, helping me to learn how to change a stoma bag. I felt secure that I had qualified staff on hand all the time. Everyone working at The Red House was kind and helpful. I gradually felt stronger and was able to go home after two weeks stay. It helped that there were activities to join in every day.

I was greeted and made to feel at home by both residents and staff. Unfailing care and patience by all staff and a lively sense of humour - food really good interesting and very tasty. Entertainment provided every day - no change to get bored and staff took great pains to engage everyone in conversation. Premises good - sun lounge bright and cheerful.

Thank you so much to all the staff, we shall miss sharing part of our lives with you.

My husband has only been at The Red House for six weeks but we have been very impressed with his care so far. There is a very friendly and homely atmosphere and the staff are most caring and attentive to the residents' needs. The manager and her staff are very helpful and approachable to give advice, especially when the family and I were feeling particularly upset about our situation. The entertainment programme is well-planned. The young lady who organises this works very hard to ensure as many of the residents are included. Activities have included live music, quizzes, games and tai chi. The chef prepares a wide-range of delicious meals - cooked in house.

7. Excellent choice of homecooked food served with care.

My mother is treated with dignity and care by friendly and efficient staff.

We were very worried about putting my Mum in The Red House nursing home because she was a very quiet and private lady, but we need not have been. The staff at the home provided such a wonderful caring and nurturing atmosphere that she truly felt at home and when I left her after a visit I knew that she would be safe.

Thanks to everyone at The Red House our final months with Mum were very happy and peaceful and we have many good memories of the time we spent with her there.

The Red House is a 'home from home' for the residents. All the staff seem to be able to cope admirably with the residents, some of whom are definitely somewhat difficult! Nursing is extremely kind and sympathetic and there always seems to be sufficient staff to cope with each residents' needs. The food is excellent, varied and each resident chooses their own menu. Rooms are small but adequate. The activities schedule is superb, with a major themed day each month and both summer and Christmas parties for the families.

I have been visiting a friend in The Red House for over a year. The resident has settled very well and adjusted well to the huge change in her lifestyle.

The staff are very caring and respectful to residents. The activities director provides amazing regular daily activities and many extra celebrations of birthdays, special holidays and events. I cannot speak highly enough of The Red House.

The Red House is a very welcoming home. Staff are always friendly and helpful. My friend has nothing but praise for the way she is treated and she has settled in well. There seem to be different activities on each day to meet all needs and also entertainers from outside. The atmosphere is always cheerful and friendly.

Excellent facilities - very helpful and friendly staff.

My experience of the care my mother receives at The Red House is first class. I cannot fault the care and attention given to my mother, who is bedridden and needs full nursing care. I am always made most welcome anytime I visit.

Exceptional care and concern shown by all members of staff to my mother-in-law who, at times, can be very challenging. They treat her with dignity at all times although her behaviour at times is extremely difficult. All the team are amazing.

I stayed 2 weeks at the Red House for respite care and found everybody friendly. The staff were excellent and enjoyed staying there. The food is very good.

Mum was accepted very quickly and efficiently, after initially visiting the home, to see if she liked it and fitted the home's criteria. Staff are friendly and helpful and seem to 'go the extra mile!'. Management extremely helpful and accommodating.

Having always promised our 86 year old father that he could remain in his home for the rest of his life, it was a devastating realisation that we were not going to be able to honour that promise, due to his rapidly failing health. As soon as we entered The Red House, we knew this was the home for dad. The management and caregiving staff listened to all our concerns exhibiting professionalism, medical knowledge and an abundance of kindness. The facility is always kept clean and attractive but more importantly, the residents are so well cared for and treated with such respect and dignity. They are always brought down to the conservatory to join stimulating activities aimed at mental, physical and emotional enhancement. Sadly, our dad is unable to communicate, walk or feed himself, requiring 24/7 care, yet we find him sitting smiling and looking relaxed in the conservatory daily. The greatest testament to the home is the residents always telling you how kind the staff are!