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The Red House

43 Skinners Lane, Ashtead, Surrey KT21 2NN
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Thank you so much to all the staff, we shall miss sharing part of our lives with you.Scilla P(Daughter of Resident/Service User)
The Red House, Ashtead
The Red House, Ashtead
The Red House, Ashtead

The Red House Care Home is a welcoming care home offering residential, nursing, dementia and respite care. Located in a residential area between Leatherhead and Epsom, it is a few minutes walk away from Ashtead village and all its amenities and shops.

The home is ideally situated for the excellent bus and train services nearby. This late Victorian property can accommodate up to 26 residents in tastefully decorated and comfortably furnished...  

Care Provided by The Red House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £2,163From £2,163
Residential Dementia CareFrom £2,163From £2,163
Nursing CareFrom £2,163From £2,163
Nursing Dementia CareFrom £2,163From £2,163

Contact The Red House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Val Mathew(General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2000

Room Information

  • Single Rooms (26)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • The Red House is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.

Parking

  • Parking is available on-site for visitors.

The Red House Reviews (74)

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9.7

The Red House has a Review Score of 9.7 (9.740) out of 10, based on 20 reviews in the last 2 years. Over all time The Red House has 74 reviews.

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Showing 74 reviews matching selected criteria
Review from G R (Respite Resident) published on 25 February 2020 Submitted via Postal Card
Overall Experience

I went to the home having had an emergency operation for bowel cancer. I had to have a stoma fitted; which I hadn't expected. The Red House cared for me, helping me to learn how to change a stoma bag. I felt secure that I had qualified staff on hand all the time. Everyone working at The Red House was kind and helpful. I gradually felt stronger and was able to go home after two weeks stay. It helped that there were activities to join in every day.

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Review from Hilda Mollie C (Resident / Service User) published on 26 March 2019 Submitted via Postal Card
Overall Experience

I was greeted and made to feel at home by both residents and staff. Unfailing care and patience by all staff and a lively sense of humour - food really good interesting and very tasty. Entertainment provided every day - no change to get bored and staff took great pains to engage everyone in conversation. Premises good - sun lounge bright and cheerful.

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Review from Scilla P (Daughter of Resident) published on 19 March 2019 Submitted via Website
Overall Experience
My Mum spent the last years of her life with the caring team at The Red House. They became like family to her, she knitted for their babies and supported them in their life experiences. Their kindness and love toward her were evident in the care they showed her right up to her last day. I was included in that kindness as they welcomed and supported me on every visit.
As a nurse myself, I was critical when choosing a care home and I was confident in the fact that each day shift has at least two Registered Nurses on duty. My mum's tricky drug regime was managed well and I never went home worrying about her care or safety. The homely environment gave some comfort too as it did not feel like an institution. The room was always maintained and clean, laundry was done and communal areas very neat and tidy and as for events for the residents, they are amazing and often accompanied by a sumptuous buffet.

Thank you so much to all the staff, we shall miss sharing part of our lives with you.

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Review from S C (Wife of Resident) published on 28 January 2019 Submitted via Postal Card
Overall Experience

My husband has only been at The Red House for six weeks but we have been very impressed with his care so far. There is a very friendly and homely atmosphere and the staff are most caring and attentive to the residents' needs. The manager and her staff are very helpful and approachable to give advice, especially when the family and I were feeling particularly upset about our situation. The entertainment programme is well-planned. The young lady who organises this works very hard to ensure as many of the residents are included. Activities have included live music, quizzes, games and tai chi. The chef prepares a wide-range of delicious meals - cooked in house.

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Review from Valerie B (Friend of Resident) published on 20 December 2018 Submitted via Postal Card
Overall Experience
1. Great feeling of warmth and welcome.
2. Entertainment and activities are excellent and stimulating.
3. Residents are interacted with in the lounge.
4. Staff always smiling and attentive.
5. Beautiful Graden Room and attractive garden for residents' use.
6. Very accommodating with transport to medical appointments and social events.

7. Excellent choice of homecooked food served with care.

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Review from Jeff T (Son of Resident) published on 19 October 2018 Submitted via Postal Card
Overall Experience

My mother is treated with dignity and care by friendly and efficient staff.

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Review from Jane H (Daughter of Resident) published on 16 October 2018 Submitted via Website
Overall Experience

We were very worried about putting my Mum in The Red House nursing home because she was a very quiet and private lady, but we need not have been. The staff at the home provided such a wonderful caring and nurturing atmosphere that she truly felt at home and when I left her after a visit I knew that she would be safe.

Thanks to everyone at The Red House our final months with Mum were very happy and peaceful and we have many good memories of the time we spent with her there.

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Review from C T (Son of Resident) published on 5 October 2018 Submitted via Postal Card
Overall Experience

The Red House is a 'home from home' for the residents. All the staff seem to be able to cope admirably with the residents, some of whom are definitely somewhat difficult! Nursing is extremely kind and sympathetic and there always seems to be sufficient staff to cope with each residents' needs. The food is excellent, varied and each resident chooses their own menu. Rooms are small but adequate. The activities schedule is superb, with a major themed day each month and both summer and Christmas parties for the families.

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Review from Meg T (Friend of Resident) published on 4 October 2018 Submitted via Postal Card
Overall Experience

I have been visiting a friend in The Red House for over a year. The resident has settled very well and adjusted well to the huge change in her lifestyle.

The staff are very caring and respectful to residents. The activities director provides amazing regular daily activities and many extra celebrations of birthdays, special holidays and events. I cannot speak highly enough of The Red House.

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Review from J A (Friend of Resident) published on 2 October 2018 Submitted via Postal Card
Overall Experience

The Red House is a very welcoming home. Staff are always friendly and helpful. My friend has nothing but praise for the way she is treated and she has settled in well. There seem to be different activities on each day to meet all needs and also entertainers from outside. The atmosphere is always cheerful and friendly.

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Review from J C (Friend of Resident) published on 2 October 2018 Submitted via Postal Card
Overall Experience

Excellent facilities - very helpful and friendly staff.

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Review from Caroline K (Daughter of Resident) published on 13 August 2018 Submitted via Postal Card
Overall Experience

My experience of the care my mother receives at The Red House is first class. I cannot fault the care and attention given to my mother, who is bedridden and needs full nursing care. I am always made most welcome anytime I visit.

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Review from J T (Daughter-in-law of Resident) published on 31 July 2018 Submitted via Postal Card
Overall Experience

Exceptional care and concern shown by all members of staff to my mother-in-law who, at times, can be very challenging. They treat her with dignity at all times although her behaviour at times is extremely difficult. All the team are amazing.

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Review from Edna G (Respite Resident) published on 26 April 2018 Submitted via Postal Card
Overall Experience

I stayed 2 weeks at the Red House for respite care and found everybody friendly. The staff were excellent and enjoyed staying there. The food is very good.

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Review from H G (Daughter of Resident) published on 13 April 2018 Submitted via Postal Card
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Mum was accepted very quickly and efficiently, after initially visiting the home, to see if she liked it and fitted the home's criteria. Staff are friendly and helpful and seem to 'go the extra mile!'. Management extremely helpful and accommodating.

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Review from Lindsay A (Son of Resident) published on 6 March 2018 Submitted via Postal Card
Overall Experience

Having always promised our 86 year old father that he could remain in his home for the rest of his life, it was a devastating realisation that we were not going to be able to honour that promise, due to his rapidly failing health. As soon as we entered The Red House, we knew this was the home for dad. The management and caregiving staff listened to all our concerns exhibiting professionalism, medical knowledge and an abundance of kindness. The facility is always kept clean and attractive but more importantly, the residents are so well cared for and treated with such respect and dignity. They are always brought down to the conservatory to join stimulating activities aimed at mental, physical and emotional enhancement. Sadly, our dad is unable to communicate, walk or feed himself, requiring 24/7 care, yet we find him sitting smiling and looking relaxed in the conservatory daily. The greatest testament to the home is the residents always telling you how kind the staff are!

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Review from Alfreda S (Resident / Service User) published on 22 November 2017 Submitted via Postal Card
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A restful interesting stay with well training caring staff.

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Review from George H (Resident / Service User) published on 6 November 2017 Submitted via Postal Card
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Excellent attention paid to me with all of my requirements. The nurses on duty here are excellent and have considerable expertise. Extremely pleasant to communicate with. I look forward to a return stay here.

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Review from Doreen C (Sister-in-law of Resident) published on 25 May 2017 Submitted via Postal Card
Overall Experience
My sister in law seems really happy here and has settled down very well.
Unfortunately, she needs quite a lot of attention and is being looked after really well.
Her personal cleanliness is really taken care of, her hair always looks good and she is always dressed nicely.

The atmosphere here is excellent and the staff are always welcoming and helpful.

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Review from Mary S (Wife of Resident) published on 22 May 2017 Submitted via Postal Card
Overall Experience

I have found everyone I have met to be very efficient and helpful. So many smiling faces and all willing to help. Entertainment and ideas for patients able to participate were very good. Everyone was encouraged to drink water and juices provided.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 April 2026
Overall
Requires improvement
  • CaringRequires improvement
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (3) & Events (0)

News
  • 25 Jun 2026

    Residents at Aurem's The Red House care home in Ashtead have been getting into the football spirit, inspired by the World Cup, with a fun-filled afternoon of football, music and...

  • 22 Jun 2026

    Chefs from across Aurem Care have completed specialist training designed to further enhance the quality, safety and presentation of meals for residents with swallowing difficulties. The training focused on the...

  • 12 Jun 2026

    By Chelsea Jeffrey, Head of Food Experience, Aurem Care When people think about food in care homes, nutrition is often the first thing that comes to mind. Of course, ensuring...

Upcoming Events

There are no upcoming events for The Red House.

Awards / Recognitions (1)

  • 31 Jan 2024Recipient: Aurem Care

Meet the Team (1)

Val Mathew
Val MathewJob Title:General ManagerJoined: 2012

Val joined The Red House in December 2012 and comes with a wealth of experience, both clinically and in deputising in nursing homes. She is a very experienced RGN with a passion for delivering the highest standards of care to residents and prides herself in supporting and mentoring her staff. Val is very much family-oriented; she spends her spare time with her family.

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