The Red House

This is a very comfortable home and my mother is well cared for. My mother has seen the nurses caring for difficult residents with patience and care. The home provides services like hairdressing, nails, hand and foot massages. They have a full holistic approach. It does not feel like a care home and we are like a family. I am in my 90s and am having a wonderful time.

All staff are extremely friendly, helpful and caring. Food is excellent (I have had lunch there with my father several times). Staff made a huge effort to enable us to take my father to the Remembrance Day Cenotaph march past. Any medical or dental issues are sorted very competently by their staff, always keeping us well informed. I am not surprised that they have an outstanding rating.

My father in law has been with you for 4 years now, he seems very happy and content. He feels comfortable inviting people to visit him, know they will be welcomed and often offered tea and biscuits. He is treated with respect and dignity, there always seems a lot of staff around who are attentive to the resident'd needs. The food is good with lots of choice. The Red House are very good at keep us informed if there are any changes in his health or dental needs.

My mother is unwell this week due to a long-term medical condition and is receiving excellent care from the staff at The Red House. We are kept informed of every change to her condition, staff make time to update us on every visit, and Mum is being treated with dignity and respect. She is calm, well-fed and is being made as comfortable as possible. Thanks to all involved.

Staff always take care to have a chat, give a smile, hold a hand, sing a song or have a dance with a resident. I cannot recommend it enough.

I have been in this care home since 01.02.2022, the care I have received has been excellent from management and all members of staff, with help at anytime - day and night.

We are very pleased with the care that our mother is receiving at The Red House. In particular, we have been impressed by the ratio of staff to residents, which means that no one is left unattended and every one is carefully managed to meet their varying needs. The atmosphere is always welcoming - staff are friendly and helpful and as relatives, we are encouraged to visit at any time. Great care is taken with the daily menus, with plenty of variety, and individual preferences are always catered for too. Overall we feel relieved and thankful that our mother can be cared for at The Red House.

Carers are lovely and all of them go the extra mile. The kitchen staff works hard to provide lovely food and are friendly to all residents when they come into the lounge. A lot of activities both indoors/garden excellent. Day-to-day care, staff are all happy.

I decided to transfer into a care home and I did not like living on my own in an empty house so I could leave at any time but I find the care and attention received outweighs anything I could provide for myself. The staff are very caring and helpful and willing to assist wherever needed. The food is very good and plentiful. Need I say more?

Following a fall that resulted in a fractured pelvis, I realised that on leaving the hospital, I would be unable to return home for some time. As, two years ago, my husband spent the last seven months of his life in this home and knowing how well he had been cared for, I had no hesitation in seeking a room here. It is a relatively small home (26-room), and all the residents are known personally by the excellent staff and are considered to be part of The Red House family.

Thank you to all the staff at the Red House for going above and beyond to ensure my mum was comfortable in her last few months. The team were always friendly and helpful, making my mum's happiness and comfort their priority.

The Red House brought me peace of mind almost immediately. The staff are wonderful, so kind and caring and the residents are beautifully looked after. My mum is so happy and always telling me how lovely the staff are. I cannot thank them enough for all they have done for us.

Mum has been treated with such kindness and care by all the staff at The Red House and says that she loves it there. This gives us such peace of mind, knowing that she is safe, cared for and happy. We cannot thank the staff enough.

The care and support Mum has received since moving into the Red House in late July 2021, has been superb. She is treated with the utmost consideration by all the hardworking and considerate team, who understand and show respect for the differing needs of The Red House residents. The choice and quality of the meals provided are virtually restaurant standard and the variety of organised activities is very good indeed.

I think the place is excellent. I have no complaints, whatsoever. I am well looked after by the staff. They are all very good to me. It seems I shall be spending a fair time here, but I am quite happy to carry on.

My wife is very well looked after and is well turned out. The staff are most friendly and helpful.

Well done to the whole team for keeping everyone safe during the pandemic.

My father's health deteriorated rapidly following a hip fracture and hospital stay at the peak of the second wave of Covid early in 2021. It was a traumatic time for both of us, with decisions having to be made quickly and with little information due to visiting restrictions. Dad's condition has steadily improved over the three months or so since then. He is becoming visibly stronger, calmer and more "himself". I had my doubts about how he would get on in a relatively small nursing home, as he does love to be outdoors and have lots of space. But the atmosphere is so positive, and he is responding well to the care. The team (and they really are a team) are alert to his needs, creative in how they engage with him and always seem very upbeat despite doing a really difficult job. When investigating nursing homes, several people told me that The Red House has a reputation for providing excellent care, and I'm happy to confirm that reputation is well deserved.

My brother ended up in The Red House, to be honest, it was not my choice, however, as I also work in a residential facility I have nothing but praise for the nurses, care assistants and management and the rest of the team what a great job you do.

I have only praise, a huge amount of thanks and gratitude for the care, love, stimulation, and commitment that all the staff at The Red House provide for my Dad. (Resident since December 2020). The staff have not only cared for my dad but have gone over and above to make sure Mum has been supported through these challenging times we have all been experiencing. When we had to make one of the hardest decisions ever to place Dad in a nursing home, the manager warmly invited Mum and me to talk about his needs and the care they would be able to provide. We were bowled over with an overwhelming feeling of relief, that Dad would be well cared for. The months that have followed have only backed up that we made the right choice, as Dad has flourished, with the excellent all-round nursing care, excellent nourishing and varied menus and outstanding stimulating program of activities, not to mention the commitment to make sure our family has been able to share special events that mean so much. Thank you.