
Thank you so much to all the staff, we shall miss sharing part of our lives with you.Scilla P(Daughter of Resident/Service User)



Thank you so much to all the staff, we shall miss sharing part of our lives with you.Scilla P(Daughter of Resident/Service User)



The Red House Care Home is a welcoming care home offering residential, nursing, dementia and respite care. Located in a residential area between Leatherhead and Epsom, it is a few minutes walk away from Ashtead village and all its amenities and shops.
The home is ideally situated for the excellent bus and train services nearby. This late Victorian property can accommodate up to 26 residents in tastefully decorated and comfortably furnished...
Care Provided by The Red House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 26 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Red House for full pricing details and T&Cs.
Contact The Red House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Aurem Care
- Private Owned
Person in charge
- Val Mathew(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2000
Room Information
- Single Rooms (26)
- Single Rooms with ensuite Wet Room (1)
Visiting
- The Red House is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.
Parking
- Parking is available on-site for visitors.
The Red House Reviews (74)
The Red House has a Review Score of 9.7 (9.740) out of 10, based on 20 reviews in the last 2 years.
Over all time The Red House has 74 reviews.
The staff are motivated and professional. Each resident is treated and known as an individual. Their care is thoughtfully tailored to their needs. They are part of a family.
This is an ethos set by the manager and carried through with kindness and smiles by everyone.
As a relative, I also felt looked after and considered.
Staff are continually kept up to date with appropriate care practices and records are well kept and available. Safety is paramount.
The chefs are fabulous. They take care to know the favourites and diet of each person and will go to great lengths to provide enjoyable nutritious food, especially for those less keen to eat.
Staff always take care to have a chat, give a smile, hold a hand, sing a song or have a dance with a resident. I cannot recommend it enough.
Thank you for your heartfelt review. We are glad our dedicated staff and caring environment positively impacted your mother and family. Your recommendation is greatly appreciated.
I have been in this care home since 01.02.2022, the care I have received has been excellent from management and all members of staff, with help at anytime - day and night.
Thank you very much for taking the time to share your thoughts with us. Your review is greatly appreciated.
We are very pleased with the care that our mother is receiving at The Red House. In particular, we have been impressed by the ratio of staff to residents, which means that no one is left unattended and every one is carefully managed to meet their varying needs. The atmosphere is always welcoming - staff are friendly and helpful and as relatives, we are encouraged to visit at any time. Great care is taken with the daily menus, with plenty of variety, and individual preferences are always catered for too. Overall we feel relieved and thankful that our mother can be cared for at The Red House.
Thank you very much for taking the time to share your thoughts with us. Your feedback is greatly appreciated.
Carers are lovely and all of them go the extra mile. The kitchen staff works hard to provide lovely food and are friendly to all residents when they come into the lounge. A lot of activities both indoors/garden excellent. Day-to-day care, staff are all happy.
Thank you for sharing your thoughts with us. We greatly appreciate your review.
I decided to transfer into a care home and I did not like living on my own in an empty house so I could leave at any time but I find the care and attention received outweighs anything I could provide for myself. The staff are very caring and helpful and willing to assist wherever needed. The food is very good and plentiful. Need I say more?
Thank you for sharing your valuable reveiw with us. We appreciate your time and effort.
Following a fall that resulted in a fractured pelvis, I realised that on leaving the hospital, I would be unable to return home for some time. As, two years ago, my husband spent the last seven months of his life in this home and knowing how well he had been cared for, I had no hesitation in seeking a room here. It is a relatively small home (26-room), and all the residents are known personally by the excellent staff and are considered to be part of The Red House family.
Thank you to all the staff at the Red House for going above and beyond to ensure my mum was comfortable in her last few months. The team were always friendly and helpful, making my mum's happiness and comfort their priority.
The Red House brought me peace of mind almost immediately. The staff are wonderful, so kind and caring and the residents are beautifully looked after. My mum is so happy and always telling me how lovely the staff are. I cannot thank them enough for all they have done for us.
Mum has been treated with such kindness and care by all the staff at The Red House and says that she loves it there. This gives us such peace of mind, knowing that she is safe, cared for and happy. We cannot thank the staff enough.
The care and support Mum has received since moving into the Red House in late July 2021, has been superb. She is treated with the utmost consideration by all the hardworking and considerate team, who understand and show respect for the differing needs of The Red House residents. The choice and quality of the meals provided are virtually restaurant standard and the variety of organised activities is very good indeed.
I think the place is excellent. I have no complaints, whatsoever. I am well looked after by the staff. They are all very good to me. It seems I shall be spending a fair time here, but I am quite happy to carry on.
My wife is very well looked after and is well turned out. The staff are most friendly and helpful.
The food is very good, there is a lovely garden to enjoy, varied activities and entertainment.
Well done to the whole team for keeping everyone safe during the pandemic.
My father's health deteriorated rapidly following a hip fracture and hospital stay at the peak of the second wave of Covid early in 2021. It was a traumatic time for both of us, with decisions having to be made quickly and with little information due to visiting restrictions. Dad's condition has steadily improved over the three months or so since then. He is becoming visibly stronger, calmer and more "himself". I had my doubts about how he would get on in a relatively small nursing home, as he does love to be outdoors and have lots of space. But the atmosphere is so positive, and he is responding well to the care. The team (and they really are a team) are alert to his needs, creative in how they engage with him and always seem very upbeat despite doing a really difficult job. When investigating nursing homes, several people told me that The Red House has a reputation for providing excellent care, and I'm happy to confirm that reputation is well deserved.
My brother ended up in The Red House, to be honest, it was not my choice, however, as I also work in a residential facility I have nothing but praise for the nurses, care assistants and management and the rest of the team what a great job you do.
I have only praise, a huge amount of thanks and gratitude for the care, love, stimulation, and commitment that all the staff at The Red House provide for my Dad. (Resident since December 2020). The staff have not only cared for my dad but have gone over and above to make sure Mum has been supported through these challenging times we have all been experiencing. When we had to make one of the hardest decisions ever to place Dad in a nursing home, the manager warmly invited Mum and me to talk about his needs and the care they would be able to provide. We were bowled over with an overwhelming feeling of relief, that Dad would be well cared for. The months that have followed have only backed up that we made the right choice, as Dad has flourished, with the excellent all-round nursing care, excellent nourishing and varied menus and outstanding stimulating program of activities, not to mention the commitment to make sure our family has been able to share special events that mean so much. Thank you.
I have always been very pleased with the care of my mother in all respects, and other residents appear happy and contented. The Red House always has a nice atmosphere - the staff are very professional, are also caring, patient and attentive. I have felt the care of my mother is very safe and secure in these difficult times. Activities are excellent and stimulating for everyone's abilities. Food, garden and cleanliness also excellent, and necessary equipment. Many thanks.
My mother moved to The Red House about 3-months ago - so her time there has all been under the restrictions that Covid has brought. We were swung towards The Red House by - the 'Outstanding' rating and on reading the full report that the rating is based on, the excellent reviews received (and lack of negative reviews), that a smaller home would feel more 'homely', and that a range of activities was offered. However, right from our initial contacts with The Red House, it has been the staff that I have been most impressed with. All of the staff there have displayed a very caring and professional attitude - both to the residents and their families - and their various disciplines come together to provide a fantastic team. Knowing that Mum is being very well looked after by The Red House team has made a huge difference to our peace of mind. I believe the 'outstanding' rating is well-deserved and am confident that we made the right decision in choosing The Red House as Mum's new home.
Both my parents have been living in The Red House for sixteen months and have been well cared for. Staff are kind and give personal support to the residents with dignity and respect. Transport to hospital and doctors appointments are provided, with a chaperone when needed. The activities programme is varied and stimulating, allowing residents to be involved with national events. Individual interests, for example, music are catered for. The chef is extremely approachable concerning individual resident’s dietary requirements. The garden is not only pleasant to view from inside, but a restful place to spend time in.
Nursing staff are continually available to attend medical needs. When a resident is significantly unwell, the staff offer sensitive support to relatives. During the pandemic, The Red House has been proactive and kept both staff and residents safe.
Having to find a new care home for my father in the middle of lockdown due to Covid, looked like being a nightmare, but I found The Red House, and they made the move so easy and so welcoming. My father has been there nearly three months and has settled very quickly and in that short time, I have found the staff so helpful and thoughtful that it is very reassuring to me and the rest of the family. They are especially proactive with suggestions for activities for my father that are personalised to his interests. Although I have not been able to go into The Red House (and hence am unable to comment objectively on certain aspects), the overall experience of The Red House is very much in line with the other endorsements - as a family, we are very happy to have found The Red House.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 April 2026Requires improvement
- CaringRequires improvement
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 25 Jun 2026
Residents at Aurem's The Red House care home in Ashtead have been getting into the football spirit, inspired by the World Cup, with a fun-filled afternoon of football, music and...
- 22 Jun 2026
Chefs from across Aurem Care have completed specialist training designed to further enhance the quality, safety and presentation of meals for residents with swallowing difficulties. The training focused on the...
- 12 Jun 2026
By Chelsea Jeffrey, Head of Food Experience, Aurem Care When people think about food in care homes, nutrition is often the first thing that comes to mind. Of course, ensuring...
There are no upcoming events for The Red House.
Awards / Recognitions (1)
- 31 Jan 2024Recipient: Aurem Care
Meet the Team (1)

Val joined The Red House in December 2012 and comes with a wealth of experience, both clinically and in deputising in nursing homes. She is a very experienced RGN with a passion for delivering the highest standards of care to residents and prides herself in supporting and mentoring her staff. Val is very much family-oriented; she spends her spare time with her family.
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