
Thank you so much to all the staff, we shall miss sharing part of our lives with you.Scilla P(Daughter of Resident/Service User)



Thank you so much to all the staff, we shall miss sharing part of our lives with you.Scilla P(Daughter of Resident/Service User)



The Red House Care Home is a welcoming care home offering residential, nursing, dementia and respite care. Located in a residential area between Leatherhead and Epsom, it is a few minutes walk away from Ashtead village and all its amenities and shops.
The home is ideally situated for the excellent bus and train services nearby. This late Victorian property can accommodate up to 26 residents in tastefully decorated and comfortably furnished...
Care Provided by The Red House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 26 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Red House for full pricing details and T&Cs.
Contact The Red House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Aurem Care
- Private Owned
Person in charge
- Val Mathew(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2000
Room Information
- Single Rooms (26)
- Single Rooms with ensuite Wet Room (1)
Visiting
- The Red House is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.
Parking
- Parking is available on-site for visitors.
The Red House Reviews (74)
The Red House has a Review Score of 9.7 (9.740) out of 10, based on 20 reviews in the last 2 years.
Over all time The Red House has 74 reviews.
He receives excellent nursing care which is well managed. The carers always respect his dignity, especially when carrying out personal care.
Activities are well thought about and varied, making the day more interesting. There are special days throughout the year, birthdays, Easter, Christmas and summer parties etc, where family and friends can attend to be part of the celebrations.
The food is very well cooked with plenty of choice. It is nicely served with clean table cloths and they can take their time, no one rushes anyone.
My husband has been a resident of The Red House care home since October 2016. I am comforted by the fact that he is content and considers the staff and residents as his family. I think that says it all. It has a pleasant and friendly atmosphere of the staff are welcoming.
The residents all appear comfortable, happy and well cared for. All staff are welcoming, polite and attentive. The food is of a very high standard and all residents requirements are met. The home feels like one big family and all members of staff partake in monthly theme days organised by an excellent activities co-ordinator. Daily activities provided for all residents. Staff always willing and have a good understanding of dementia care. Wheelchair users always kept comfortable. Altogether an excellent care home with dedicated staff.
Very full activity and entertainment programme.
Good level of staff/patient ratio.
Very knowledgeable and caring staff.
Involved support staff (housekeeper and maintenance)
Excellent food and caring chef(s)
Good management.
I am very happy with the care that mum is receiving at The Red House. The management and staff are very caring and kind. I would like to see some renovation works done generally to the property. The bedrooms, toilets, bathrooms as well as the chairs in the sitting room. I do understand the quality of care is more important than décor, but I think it would make a huge difference. Also, the laundry system needs re-thinking.
I don't know of any other home where the staff will hire costumes and provide a party meal to entertain their residents. Alice in Wonderland and Christmas time being especially remembered.
I have noticed that this care home is very well staffed which allows my Mum to get a high level of care. I like the fact that they get my Mum up and dressed and down to the communal lounge every day giving her as much stimulation as they can within the company of others. I know that this is the 'last stop' for her but at least I feel re-assured that when I leave her, she is in good care.
The staff are normally familiar and spend time with us as well as leaving us alone and we know them well. We are encouraged to spend time talking to the residents so that we know them and about their families. We have wellness groups each afternoon, plenty of visitors and can go out to family or friends or to groups we belong to like Townswomen’s Guild.
Caring, patient staff were right on hand when she felt pain and needed assistance.
All excellent care home overall. Food and drink outstanding and often geared to residents needs. Lots of good activities. A very happy and caring environment.
The care of the residents is extremely good, and I can't fault the staff, as they bend over backwards to look after them. The activities are always different each day and most enjoyable even for family members. I would most definitely recommend The Red House.
All the staff are friendly and approachable, I have watched them make time for all the residents with a smile on their face. Her room has all her favourite pictures and belongings from home and well decorated. It's like popping into her home still !! I was worried she wouldn't settle but the approach to care The Red House provides has made the adjustment easy and it's like she's never not been there.
As a friend of a resident I have had chances to visit Red House and be with my friend. Also, I have got chances to talk to the care staff. My friend is extremely happy to live there and enjoys each moment of her life. The staff are very caring and passionate about working there. Her artistic interests are promoted by the home. I attended an art exhibition conducted by her which was organised by the home on her behalf. Her birthday was celebrated with pomp by the home. The general atmosphere at the home is very lively and stimulating. The food served is really tasty. My friend has never felt that she was in a care home. Instead she says she was lucky to be there. She likes the social life there and loves to live there until her last. The residents are entertained in various ways and they are encouraged to do gardening, knitting, engage in group activities, watch movies, live shows, floral arrangements, etc. It's a safe and secure place. Overall, it's a class apart.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 April 2026Requires improvement
- CaringRequires improvement
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 25 Jun 2026
Residents at Aurem's The Red House care home in Ashtead have been getting into the football spirit, inspired by the World Cup, with a fun-filled afternoon of football, music and...
- 22 Jun 2026
Chefs from across Aurem Care have completed specialist training designed to further enhance the quality, safety and presentation of meals for residents with swallowing difficulties. The training focused on the...
- 12 Jun 2026
By Chelsea Jeffrey, Head of Food Experience, Aurem Care When people think about food in care homes, nutrition is often the first thing that comes to mind. Of course, ensuring...
There are no upcoming events for The Red House.
Awards / Recognitions (1)
- 31 Jan 2024Recipient: Aurem Care
Meet the Team (1)

Val joined The Red House in December 2012 and comes with a wealth of experience, both clinically and in deputising in nursing homes. She is a very experienced RGN with a passion for delivering the highest standards of care to residents and prides herself in supporting and mentoring her staff. Val is very much family-oriented; she spends her spare time with her family.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Red House to verify any information. View our terms and conditions. The Red House has an Enhanced Service -more info.