Aurem Care (The Red House)

43 Skinners Lane, Ashtead KT21 2NN
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9.7 70 Reviews
  • Aurem Care (The Red House), Ashtead
The Red House Care Home has a Care Quality Commission 'OUTSTANDING' rating (April 2019) and is located in a residential area between Leatherhead and Epsom, a few minutes walk of Ashtead village with all its amenities and shops.

The home is ideally situated for the excellent bus and train services nearby. This late Victorian property can accommodate up to 26 residents in tastefully decorated and comfortably furnished single rooms. Many rooms have en-suite facilities, TV points, nurse call systems and central heating.

Residents may bring small personal items with them. Residents may relax and socialise in the large lounge provided and there is a separate dining room and a spacious conservatory overlooking large gardens.

Meals are served in the dining room - a home-cooked, varied menu using fresh local produce wherever possible. The home has regular visits from hairdressers, chiropodists, physiotherapists and local doctors. The home employs a dedicated activities coordinator who provides a full programme of activities.
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Care Provided by Aurem Care (The Red House)

Type of Service

    Nursing Home
  • For a maximum of 26 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Aurem Care (The Red House) to confirm what's included and get a personalised quote:

Contact Aurem Care (The Red House) to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Val Mathew (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2000

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (0)

Aurem Care (The Red House) Reviews (70)

9.7

Aurem Care (The Red House) has a Review Score of 9.7 (9.740) out of 10, based on 20 reviews in the last 2 years.
Over all time Aurem Care (The Red House) has 70 reviews.

Overall Experience
  • 59
  • 10
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Date Published
  • 70
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Reviewer Connection to Aurem Care (The Red House)
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Total of 70, showing 61-70
Review from Chris B (Son of Resident) published on 3 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
High quality of attentive care.
Very full activity and entertainment programme.
Good level of staff/patient ratio.
Very knowledgeable and caring staff.
Involved support staff (housekeeper and maintenance)
Excellent food and caring chef(s)
Good management.
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Review from Isabela S (Mother of Resident) published on 3 February 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am very happy with the care that mum is receiving at The Red House. The management and staff are very caring and kind. I would like to see some renovation works done generally to the property. The bedrooms, toilets, bathrooms as well as the chairs in the sitting room. I do understand the quality of
care is more important than décor, but I think it would make a huge difference. Also, the laundry system needs re-thinking.
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Review from M W (Resident) published on 30 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care provided by The Red House is loving and sympathetic. I am often out but I am always welcomed back with a smile - perhaps a hug. I have Parkinson's Disease and when I am badly "off" they will undress me and put me to bed.
I don't know of any other home where the staff will hire costumes and
provide a party meal to entertain their residents. Alice in Wonderland and Christmas time being especially remembered.
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Review from Patricia T (Daughter of Resident) published on 19 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have noticed that this care home is very well staffed which allows my Mum to get a high level of care. I like the fact that they get my Mum up and dressed and down to the communal lounge every day giving her as much stimulation as they can within the company of others. I know that this is the 'last
stop' for her but at least I feel re-assured that when I leave her, she is in good care.
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Review from M B (Resident) published on 19 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here in summer 2016 and felt very much at home immediately. The home is well furnished and we can choose between spending time alone or with members of the patient group.
The staff are normally familiar and spend time with us as well as leaving us alone and we know them well. We are encouraged
to spend time talking to the residents so that we know them and about their families. We have wellness groups each afternoon, plenty of visitors and can go out to family or friends or to groups we belong to like Townswomen’s Guild.
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Review from K D (Granddaughter of Resident) published on 17 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring, patient staff were right on hand when she felt pain and needed assistance.
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Review from G D (Husband of Resident) published on 17 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All excellent care home overall. Food and drink outstanding and often geared to residents needs. Lots of good activities. A very happy and caring environment.
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Review from Frances B (Friend of Resident) published on 23 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whenever we come to visit we are made to feel welcome, offered refreshments and shown to where my friend is. She is always happy looking well groomed as she was at home. She is very happy, enjoys the entertainments provided and loves the food which we have enjoyed with her on many occasion.
All the
staff are friendly and approachable, I have watched them make time for all the residents with a smile on their face. Her room has all her favourite pictures and belongings from home and well decorated. It's like popping into her home still !! I was worried she wouldn't settle but the approach to care The Red House provides has made the adjustment easy and it's like she's never not been there.
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Review from Janella K (Friend of Resident) published on 23 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care of the residents is extremely good, and I can't fault the staff, as they bend over backwards to look after them. The activities are always different each day and most enjoyable even for family members. I would most definitely recommend The Red House.
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Review from Dr Harish N (Friend of Resident) published on 22 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a friend of a resident I have had chances to visit Red House and be with my friend. Also, I have got chances to talk to the care staff. My friend is extremely happy to live there and enjoys each moment of her life. The staff are very caring and passionate about working there. Her artistic interests
are promoted by the home. I attended an art exhibition conducted by her which was organised by the home on her behalf. Her birthday was celebrated with pomp by the home. The general atmosphere at the home is very lively and stimulating. The food served is really tasty. My friend has never felt that she was in a care home. Instead she says she was lucky to be there. She likes the social life there and loves to live there until her last. The residents are entertained in various ways and they are encouraged to do gardening, knitting, engage in group activities, watch movies, live shows, floral arrangements, etc. It's a safe and secure place. Overall, it's a class apart.
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Current Review Score: 9.7 (9.740)

Overview of Review Score

The Review Score of 9.7 (9.740) out of 10 for Aurem Care (The Red House) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.740 for Aurem Care (The Red House) is calculated as follows: ( (184 Excellents x 5) + (41 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 235 Ratings = 4.74
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Aurem Care (The Red House) is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Apr 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Val

Val Mathew

Job Title: General Manager Joined: 2012

Val joined The Red House in December 2012 and comes with a wealth of experience both Clinically and Deputising in Nursing Homes. She is a very experienced RGN with a passion for delivering the highest standards of care to residents and prides herself in supporting and mentoring her staff. Val is very much family orientated, she spends her spare time with her family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Aurem Care (The Red House) to verify any information. View our terms and conditions. Aurem Care (The Red House) has an Enhanced Service - more info.