Submit a Review for Bagshot Gardens Care Home - Avery Collection
14-16 London Road, Bagshot, GU19 5HN
View full details of Bagshot Gardens Care Home - Avery CollectionLatest Reviews for Bagshot Gardens Care Home - Avery Collection
20 January 2026
My Mother-in-law stayed at Bagshot Gardens Care Home - Avery Collection and we honestly couldn't have asked for better care. The staff were absolutely outstanding kind, attentive, and genuinely caring. Nothing was ever too much trouble for them, and they always went above and beyond to make sure she
was comfortable and happy.
The food was amazing, with generous portions and a great variety, which she really enjoyed. The entertainment was also fantastic lively, engaging, and thoughtfully planned to suit everyone's needs and interests.
What meant the most to us as as a family was the warm, welcoming and friendly environment. It gave us real peace of mind knowing she was safe, well cared for, and treated with dignity and respect. We were absolutely delighted with the care she received and would highly recommend Bagshot Gardens to anyone looking for a caring and supportive home or rest-bite!
13 January 2026
My mum is looked after well. Some staff go above and beyond and are keen to check in on her.
GEnerally all things are good & very satisfactory, but if things are not, my mums bale to talk to the staff and feels she is listened to.
It would be lovely if the carers were allocated more time to be
able to chat & socialise with the residents, etc., rather than be very tight on times.
09 January 2026
Always a great experience when I come for breakfast. Food is lovely, nothing is too much trouble. Great service from all the team. A few times I've dealt wtih Karen & she's welcoming and friendly & v helpful. I usually see Ana and she is brilliant and looks after me. A massive thank you to all as it
makes a big difference and it's important to Nanna that she knows I've been looked after and eaten! Thank you to Frysta too!
24 December 2025
Facilities - excellent. Activities - all encouraged to participate. Staff - respectful and caring when dealing with residents
Good communication from staff to family members
Supportive dealing with transfers from hospital
Rooms comfortable and welcoming
Have never needed to make a complaint all
staff more than willing to resolve any issues
22 December 2025
The experience starts when you walk through the door and get a warm friendly greeting at reception. First impressions as you look around you see carers assisting the residents in a warm friendly manner, also interacting with them. I find all members of staff very helpful. My step father is very
happy in his surroundings and interacts with other residents, this reassures me and my family that he is in good hands.
22 December 2025
Mum moved into Bagshot Gardens only 3 weeks ago and we have been delighted with the care that she has received. All the staff are friendly, caring, kind and helpful and mum has been well supported as she settles in. We were dreading this moment, having taken the reluctant decision to move mum into a
care home, but we feel so relieved knowing that she is now safe, well fed and very comfortable with constant supervision both day and night. The food is excellent, the home always clean and tidy with a range of daily activities on offer. Mum has already enjoyed 2 outings in the minibus and today we left her listening to Christmas carols on the piano just as the brass band arrived to play even more. It's a wonderful place for mum to spend another phase of her life at the tender age of 102. I can't recommend it enough.
16 September 2025
My mum has been in Bagshot Gardens Care Home for 14 months. I can honestly say that my mum has received excellent care and I have no complaints whatsoever. Every staff member from hospitality, nurses, carers, receptionists and managers all get a 10 out of 10 from me.
16 September 2025
My Mother has been living in Bagshot Gardens for over a year now and as a family we are extremely pleased with the care she receives. The staff are always friendly and welcoming and we are kept up to date with all aspects of mums care. The home is beautiful and always clean and tidy and the outside
gardens are immaculate and somewhere beautiful for us to take mum when we visit as she loves all the plants! She is regularly taken on trips and particularly enjoys when they have events on and the singers. I would highly recommend Bagshot Gardens.
09 September 2025
I have been very happy here at Bagshot Gardens Care Home, and extremely well looked after in all departments. Huge compliments to all yr teams for how they operate. Of particular importance to me in respite was the willingness of care staff to assist me with dressing and washing, the efficiency with
which you managed by medication and the quality of food and service in the dining room .
22 July 2025
I have recently returned home after six weeks of Respite Care in Bagshot Gardens Care Home. I was lucky enough to have a wonderful suite that had a small patio leading onto the well cared for pretty gardens . My room was cleaned daily and bed linen changed weekly, with personal washing weekly
as well.
The food was good and varied with a choice of starter and main and it catered for all dietary requirements.
There was a good programme of activities each day..
Something I found very impressive was the fact that your clothes were labelled for you on admittance.
The staff were all, friendly and caring and always had time for a chat. The medical staff were particularly observant and thoughtful. .
Nothing was too much trouble for any of the staff who couldn't do enough for me.
I cant think of nicer surroundings to (in my case) regain one's health. Thank you Bagshot Gardens.
20 June 2025
My mother has been at Bagshot Gardens since it was taken over. She is well cared for in every aspect of her life. She enjoys the activities in the home, although she does not wish to go out on trips any longer.
As a family, we are very happy with the care mum receives, and enjoy our visits to see
her where we make use of the bistro & facilities. We always feel welcome.
20 June 2025
Mother in law has been at the home for around 4 years. Regards it as her home and feels safe and well cared for by the home and staff. It is a pleasant place to visit with a bistro and lounge with coffee, tea, snacks and cakes and homely. Have seen the excellent care and efforts to engage residents
on visits and special events, and fairs put on. Excellent care and attention to detail, and continuous improvement.
05 June 2025
Mum's time at Bagshot was the very best we could have hoped for.
Everyone in the team is extraordinary.
The culture is that of a loving, caring family. Each individual resident in Assisted Living and Reminiscence is given the very best care and respect.
Activities are engaging and inventive -
from live music to petting zoo!
Outings in the minibus (incl wheelchairs) are a boon. It's possible for relatives to meet up to share the afternoon out. This made it feel like old times!
Communication re: health, requests for toiletries etc were always timely. Personal care is of the highest standard.
The nursing staff manage complex medical needs with ease. Likewise, the Carers are very supportive, loving and attentive.
Mum was immobile after her stroke, and had advanced Alzeimers, but felt truly supported and loved, by the staff, family and friends while at Bagshot. We all felt welcome to visit for as long, and as often as we liked.
I cannot recommend Bagshot Gardens Care Home highly enough.
04 June 2025
Everybody at Bagshot Gardens has been so welcoming. A huge thank you to the dementia care staff for settling my Mum in so beautifully. They have made such an effort with her. She is so happy and often singing when we visit which is so lovely to see. Walking onto the 2nd floor is like walking into a
room of sunshine.
Her room is kept spotlessly clean and all the area's around the Carehome are really nice.
The food always smells delicious and they are happy to accommodate any changes in diet. So pleased she is now at this lovely Carehome.
22 April 2025
I would like to express my appreciation to all the staff at Bagshot Gardens for their hard work. In particular I would like to thank Residential Care Manager for her professionalism and help in caring for my mum.
25 March 2025
I cannot express enough of the quality of care, support, love and affection that has been given by all the staff at Bagshot Gardens.
The staff have always kept me informed and updated of the care and needs of my husband.
Thank you all for your support and kindness.
31 January 2025
My sister and I knew, as soon as we walked through the door at Bagshot Gardens Care Home, that this was the right place for mum. This was the sixth care home we had visited, and you could feel the happy atmosphere and positive energy immediately. The staff are friendly, loving and caring - nothing
is too much trouble; the food is good; the activities are great and mum's room is spacious and modern. Since being at Bagshot Gardens, mum has blossomed, come out of her shell, been more mobile with her walker and more communicative and confident. She has had a very positive experience during her few months respite. Bagshot Gardens is a wonderful place. Thank you all so very much for looking after our mum and for giving us peace of mind that she was safe and cared for in the best possible place.
22 January 2025
We came into Bagshot Gardens Care Home for two weeks respite care following my wife's major abdominal surgery. We had previously investigated various specialist convalescent and rehab centres but none was able to take us as a couple; in view of our ages, this support was most important to us.
Our
experience with Avery could not have been better: the staff were all most kind, friendly and helpful and nothing seemed to be too much trouble for them. Our studio room was very comfortable and spacious. The food was of hotel standard and, on the rare occasions when the advertised menu was not suitable, the catering staff were happy to provide a delicious alternative.
After two weeks, we did not feel quite ready to manage at home on our own, so, at short notice, we asked to stay on for an extra week - like everything else, this was no problem. Thank you all so much for a wonderful stay.
04 December 2024
Bagshot Gardens Care Home exceeded expectations.
Thank you so much for the excellent care my mother received during her respite stay. The staff have been excellent, kind, supportive, patient and totally understanding.
04 December 2024
My wife seemed content and was kept clean!
Latest Reviews for Bagshot Gardens Care Home - Avery Collection
20 January 2026
My Mother-in-law stayed at Bagshot Gardens Care Home - Avery Collection and we honestly couldn't have asked for better care. The staff were absolutely outstanding kind, attentive, and genuinely caring. Nothing was ever too much trouble for them, and they always went above and beyond to make sure she
was comfortable and happy.
The food was amazing, with generous portions and a great variety, which she really enjoyed. The entertainment was also fantastic lively, engaging, and thoughtfully planned to suit everyone's needs and interests.
What meant the most to us as as a family was the warm, welcoming and friendly environment. It gave us real peace of mind knowing she was safe, well cared for, and treated with dignity and respect. We were absolutely delighted with the care she received and would highly recommend Bagshot Gardens to anyone looking for a caring and supportive home or rest-bite!
13 January 2026
My mum is looked after well. Some staff go above and beyond and are keen to check in on her.
GEnerally all things are good & very satisfactory, but if things are not, my mums bale to talk to the staff and feels she is listened to.
It would be lovely if the carers were allocated more time to be
able to chat & socialise with the residents, etc., rather than be very tight on times.
09 January 2026
Always a great experience when I come for breakfast. Food is lovely, nothing is too much trouble. Great service from all the team. A few times I've dealt wtih Karen & she's welcoming and friendly & v helpful. I usually see Ana and she is brilliant and looks after me. A massive thank you to all as it
makes a big difference and it's important to Nanna that she knows I've been looked after and eaten! Thank you to Frysta too!
24 December 2025
Facilities - excellent. Activities - all encouraged to participate. Staff - respectful and caring when dealing with residents
Good communication from staff to family members
Supportive dealing with transfers from hospital
Rooms comfortable and welcoming
Have never needed to make a complaint all
staff more than willing to resolve any issues
22 December 2025
The experience starts when you walk through the door and get a warm friendly greeting at reception. First impressions as you look around you see carers assisting the residents in a warm friendly manner, also interacting with them. I find all members of staff very helpful. My step father is very
happy in his surroundings and interacts with other residents, this reassures me and my family that he is in good hands.
22 December 2025
Mum moved into Bagshot Gardens only 3 weeks ago and we have been delighted with the care that she has received. All the staff are friendly, caring, kind and helpful and mum has been well supported as she settles in. We were dreading this moment, having taken the reluctant decision to move mum into a
care home, but we feel so relieved knowing that she is now safe, well fed and very comfortable with constant supervision both day and night. The food is excellent, the home always clean and tidy with a range of daily activities on offer. Mum has already enjoyed 2 outings in the minibus and today we left her listening to Christmas carols on the piano just as the brass band arrived to play even more. It's a wonderful place for mum to spend another phase of her life at the tender age of 102. I can't recommend it enough.
16 September 2025
My mum has been in Bagshot Gardens Care Home for 14 months. I can honestly say that my mum has received excellent care and I have no complaints whatsoever. Every staff member from hospitality, nurses, carers, receptionists and managers all get a 10 out of 10 from me.
16 September 2025
My Mother has been living in Bagshot Gardens for over a year now and as a family we are extremely pleased with the care she receives. The staff are always friendly and welcoming and we are kept up to date with all aspects of mums care. The home is beautiful and always clean and tidy and the outside
gardens are immaculate and somewhere beautiful for us to take mum when we visit as she loves all the plants! She is regularly taken on trips and particularly enjoys when they have events on and the singers. I would highly recommend Bagshot Gardens.
09 September 2025
I have been very happy here at Bagshot Gardens Care Home, and extremely well looked after in all departments. Huge compliments to all yr teams for how they operate. Of particular importance to me in respite was the willingness of care staff to assist me with dressing and washing, the efficiency with
which you managed by medication and the quality of food and service in the dining room .
22 July 2025
I have recently returned home after six weeks of Respite Care in Bagshot Gardens Care Home. I was lucky enough to have a wonderful suite that had a small patio leading onto the well cared for pretty gardens . My room was cleaned daily and bed linen changed weekly, with personal washing weekly
as well.
The food was good and varied with a choice of starter and main and it catered for all dietary requirements.
There was a good programme of activities each day..
Something I found very impressive was the fact that your clothes were labelled for you on admittance.
The staff were all, friendly and caring and always had time for a chat. The medical staff were particularly observant and thoughtful. .
Nothing was too much trouble for any of the staff who couldn't do enough for me.
I cant think of nicer surroundings to (in my case) regain one's health. Thank you Bagshot Gardens.
20 June 2025
My mother has been at Bagshot Gardens since it was taken over. She is well cared for in every aspect of her life. She enjoys the activities in the home, although she does not wish to go out on trips any longer.
As a family, we are very happy with the care mum receives, and enjoy our visits to see
her where we make use of the bistro & facilities. We always feel welcome.
20 June 2025
Mother in law has been at the home for around 4 years. Regards it as her home and feels safe and well cared for by the home and staff. It is a pleasant place to visit with a bistro and lounge with coffee, tea, snacks and cakes and homely. Have seen the excellent care and efforts to engage residents
on visits and special events, and fairs put on. Excellent care and attention to detail, and continuous improvement.
05 June 2025
Mum's time at Bagshot was the very best we could have hoped for.
Everyone in the team is extraordinary.
The culture is that of a loving, caring family. Each individual resident in Assisted Living and Reminiscence is given the very best care and respect.
Activities are engaging and inventive -
from live music to petting zoo!
Outings in the minibus (incl wheelchairs) are a boon. It's possible for relatives to meet up to share the afternoon out. This made it feel like old times!
Communication re: health, requests for toiletries etc were always timely. Personal care is of the highest standard.
The nursing staff manage complex medical needs with ease. Likewise, the Carers are very supportive, loving and attentive.
Mum was immobile after her stroke, and had advanced Alzeimers, but felt truly supported and loved, by the staff, family and friends while at Bagshot. We all felt welcome to visit for as long, and as often as we liked.
I cannot recommend Bagshot Gardens Care Home highly enough.
04 June 2025
Everybody at Bagshot Gardens has been so welcoming. A huge thank you to the dementia care staff for settling my Mum in so beautifully. They have made such an effort with her. She is so happy and often singing when we visit which is so lovely to see. Walking onto the 2nd floor is like walking into a
room of sunshine.
Her room is kept spotlessly clean and all the area's around the Carehome are really nice.
The food always smells delicious and they are happy to accommodate any changes in diet. So pleased she is now at this lovely Carehome.
22 April 2025
I would like to express my appreciation to all the staff at Bagshot Gardens for their hard work. In particular I would like to thank Residential Care Manager for her professionalism and help in caring for my mum.
25 March 2025
I cannot express enough of the quality of care, support, love and affection that has been given by all the staff at Bagshot Gardens.
The staff have always kept me informed and updated of the care and needs of my husband.
Thank you all for your support and kindness.
31 January 2025
My sister and I knew, as soon as we walked through the door at Bagshot Gardens Care Home, that this was the right place for mum. This was the sixth care home we had visited, and you could feel the happy atmosphere and positive energy immediately. The staff are friendly, loving and caring - nothing
is too much trouble; the food is good; the activities are great and mum's room is spacious and modern. Since being at Bagshot Gardens, mum has blossomed, come out of her shell, been more mobile with her walker and more communicative and confident. She has had a very positive experience during her few months respite. Bagshot Gardens is a wonderful place. Thank you all so very much for looking after our mum and for giving us peace of mind that she was safe and cared for in the best possible place.
22 January 2025
We came into Bagshot Gardens Care Home for two weeks respite care following my wife's major abdominal surgery. We had previously investigated various specialist convalescent and rehab centres but none was able to take us as a couple; in view of our ages, this support was most important to us.
Our
experience with Avery could not have been better: the staff were all most kind, friendly and helpful and nothing seemed to be too much trouble for them. Our studio room was very comfortable and spacious. The food was of hotel standard and, on the rare occasions when the advertised menu was not suitable, the catering staff were happy to provide a delicious alternative.
After two weeks, we did not feel quite ready to manage at home on our own, so, at short notice, we asked to stay on for an extra week - like everything else, this was no problem. Thank you all so much for a wonderful stay.
04 December 2024
Bagshot Gardens Care Home exceeded expectations.
Thank you so much for the excellent care my mother received during her respite stay. The staff have been excellent, kind, supportive, patient and totally understanding.
04 December 2024
My wife seemed content and was kept clean!