Submit a Review for Barchester Dudwell St Mary Care Home
Etchingham Road, Burwash, Etchingham, TN19 7BE
View Full Details of Barchester Dudwell St Mary Care HomeLatest Reviews for Barchester Dudwell St Mary Care Home
30 June 2025
A huge thank you to all the staff at the Dudwell who have helped my 98 year old mother adjust to a new life -following the very recent death of my father and a move South. We love the atmosphere, all the staff are so friendly and approachable. It is so good to know she is in the safe hands of such kind and caring staff.
25 June 2025
Dudwell St Mary's is extremely welcoming and the nursing care from my experience is excellent. The staff are very empathetic towards the person they are caring for whilst the cleanliness and general appearance is very good. Admin is efficient. I have absolutely no concerns and have complete faith in their ability to care for my friend.
25 June 2025
My Mum who is a pretty straight talker always praises the staff, the views and her room. And she is definitely eating well. The staff here really seem to care and the ethos from management downwards seems to be to consider the best interests of the resident at every decision point. It's very reassuring to know that Mum is being properly looked after.
23 June 2025
I have a friend who lives at Dudwell St Mary Care Home and I am so impressed in the way she is looked after . The people looking after her are amazing and she feels like home being there. The staff made great efforts to help her settle and now I am so happy to see her thriving each time I visit, I couldn't recommend the place enough.
18 June 2025
I visited my grandad on 30th may at Dudwell, he was in the ground floor lounge area with other residents. They had a disco party which looked really fun and all the residents were enjoying it, they all had on funky coloured glasses and other props. The DJ was really good and entertaining with the different types of music playing and also the staff that were present enjoyed themselves. My grandad was really enjoying himself and I hope they do another disco soon as it was so good to see everyone having fun.
29 April 2025
My wife and I (and our lovely dog) visited the care home on the open day to visit two neighbours. We were immediately impressed by the staff and the feeling of care the were giving. We are both in our middle 80's, still fit and healthy but realise we may both need a care home in the near future. Dudwell St Mary is definitely where we would choose as we live in the area.
09 April 2025
I have visited my sister several times. Always she is clean, the room also. The staff have always been helpful and cheerful and my sister appears to be happy and well looked after for this thank you.
03 March 2025
I am very happy with my Mother's care. The nurses and carers are very helpful and make sure she is comfortable and happy. If I have any thoughts or problems the nurses are always there to listen and advise.
28 January 2025
My mum went into respite just before Christmas and decided very quickly that she would be happy to become a full-time resident. The staff are superb with Mum, they give her the respect and care she deserves and they anticipate her needs rather than just reacting. I had been responsible for all of Mum's care needs and now I can enjoy being a daughter, still assisting Mum as I and she would like me to but I know that Mum is safe and happy whether I'm there or not. Cannot recommend this home enough. Primary needs are met to a very high standard and more than that, the home lives up to the company motto of celebrating life.
20 January 2025
My brother, who was a resident of Barchester Dudwell St Mary Care Home from June 2021 and had severe Alzheimer's, recently passed away there in December 2024 at the age of 86 years. I cannot praise the staff there enough, they cared for him with compassion and understanding as he could be difficult at times. We were welcome to visit him at any time and we would enjoy the musical activities with him, often a live singer. The staff would spend the time to talk to him about his previous hobbies. He had a very pleasant room with lovely views over the countryside - the home itself is in a beautiful setting and we feel we could not have chosen a better place for him to spend his final years.
19 November 2024
My sister has been at Barchester Dudwell St Mary Care Home for over six months, the staff and admin have been fantastic. My sister is very happy and so much better mentally and physically since she arrived. Living at the opposite side of the country, it is great to know she is safe.
21 August 2024
My mother moved into the home in late June when she needed more care and has now become a permanent resident. I am extremely impressed with the home. The most important asset is the staff, both the management and care staff. They are so friendly, caring and welcoming. There is an overall happy atmosphere in the place. The building and facilities are excellent - there is even some air conditioning. There is a full programme of weekly activities, including entertainment and visits from school children. I give everything five stars except for "value for money" as it is so expensive, with an automatic annual increase of at least 5.9% regardless of inflation which seems hard to justify. Having said that, I am so grateful that she is in such a lovely home and send a big thank you to all the wonderful staff who work so hard.
08 August 2024
My father came to Dudwell with complex care needs. The team have treated him with dignity and respect. Our family are so grateful for this, as it has been hard to let Dad go into someone else's care. But we feel at home when we visit and know we can stay as long as we wish. We could not wish for a more perfect place for Dad to be. From the bottom of our hearts - thank you to all of the team.
06 August 2024
My aunt is a resident. The whole process of moving her in and settling her in was made so easy by the supportive and caring team. From initial enquiry where the senior general manager was so helpful to the actual day itself. Our aunt has settled in well and now is well-established at Barchester Dudwell St Mary Care Home. Her care is superb. Thank you.
26 June 2024
We visited our friend who is a resident at the home. We had a spare hour so we popped in for a surprise visit. As usual, the staff were welcoming and friendly. We were all offered a cup of tea and they found us a lovely spot in the lounge so we could sit and talk to our friend. We left feeling very happy that our dear friend was happy and being so well looked after.
18 March 2024
The staff are very pleasant. They are professional, respectful, kind, and patient. The food is excellent freshly prepared and nutritious. Standards in the home are very high.
27 February 2024
My father had excellent palliative care the staff were very patient with his fussy ways and accommodating and always kept me up to date. I don’t however feel the doctor from local surgery made enough visits and was dismissive.
26 February 2024
It feels slightly weird, reading lots of other glowing reviews of Dudwell St Mary and knowing that although I recognise many elements of other reviews, our experience was hugely out of line with others. I would hope that it was a 'one-off'. Dudwell St Mary has a very nice ambience, great location, the staff are lovely, smiles abound and yet, in our case the care just was not there. Our family group has considerable experience of care and nursing, and a relative recently in other local care home, so our expectations were very realistic. My mother, very elderly and with dementia, went there from care at home. It was initially to be four weeks respite, with the intention that it would become long-term. In the event, we brought her home after one week. There was a catalogue of failings, they were recognised by senior staff at the time, apologised for, but nothing seemed to get better. Effective communication between staff seemed to be almost entirely missing.
31 January 2024
Every single person on the team at Dudwell St Mary was outstandingly caring, from our first day onwards. We couldn’t have asked for more. The team really cared for my father, giving him all the care, attention and support that both he and we needed. I couldn’t recommend the team and facility more highly for those in need of the care that Dudwell St Mary offers.
22 January 2024
Every single member of the team at Dudwell is fantastic. They show so much care and empathy, not only to their residents but to the whole family. We can't praise them highly enough. We took great comfort in knowing that Mum was being taken care of so beautifully.
Latest Reviews for Barchester Dudwell St Mary Care Home
30 June 2025
A huge thank you to all the staff at the Dudwell who have helped my 98 year old mother adjust to a new life -following the very recent death of my father and a move South. We love the atmosphere, all the staff are so friendly and approachable. It is so good to know she is in the safe hands of such kind and caring staff.
25 June 2025
Dudwell St Mary's is extremely welcoming and the nursing care from my experience is excellent. The staff are very empathetic towards the person they are caring for whilst the cleanliness and general appearance is very good. Admin is efficient. I have absolutely no concerns and have complete faith in their ability to care for my friend.
25 June 2025
My Mum who is a pretty straight talker always praises the staff, the views and her room. And she is definitely eating well. The staff here really seem to care and the ethos from management downwards seems to be to consider the best interests of the resident at every decision point. It's very reassuring to know that Mum is being properly looked after.
23 June 2025
I have a friend who lives at Dudwell St Mary Care Home and I am so impressed in the way she is looked after . The people looking after her are amazing and she feels like home being there. The staff made great efforts to help her settle and now I am so happy to see her thriving each time I visit, I couldn't recommend the place enough.
18 June 2025
I visited my grandad on 30th may at Dudwell, he was in the ground floor lounge area with other residents. They had a disco party which looked really fun and all the residents were enjoying it, they all had on funky coloured glasses and other props. The DJ was really good and entertaining with the different types of music playing and also the staff that were present enjoyed themselves. My grandad was really enjoying himself and I hope they do another disco soon as it was so good to see everyone having fun.
29 April 2025
My wife and I (and our lovely dog) visited the care home on the open day to visit two neighbours. We were immediately impressed by the staff and the feeling of care the were giving. We are both in our middle 80's, still fit and healthy but realise we may both need a care home in the near future. Dudwell St Mary is definitely where we would choose as we live in the area.
09 April 2025
I have visited my sister several times. Always she is clean, the room also. The staff have always been helpful and cheerful and my sister appears to be happy and well looked after for this thank you.
03 March 2025
I am very happy with my Mother's care. The nurses and carers are very helpful and make sure she is comfortable and happy. If I have any thoughts or problems the nurses are always there to listen and advise.
28 January 2025
My mum went into respite just before Christmas and decided very quickly that she would be happy to become a full-time resident. The staff are superb with Mum, they give her the respect and care she deserves and they anticipate her needs rather than just reacting. I had been responsible for all of Mum's care needs and now I can enjoy being a daughter, still assisting Mum as I and she would like me to but I know that Mum is safe and happy whether I'm there or not. Cannot recommend this home enough. Primary needs are met to a very high standard and more than that, the home lives up to the company motto of celebrating life.
20 January 2025
My brother, who was a resident of Barchester Dudwell St Mary Care Home from June 2021 and had severe Alzheimer's, recently passed away there in December 2024 at the age of 86 years. I cannot praise the staff there enough, they cared for him with compassion and understanding as he could be difficult at times. We were welcome to visit him at any time and we would enjoy the musical activities with him, often a live singer. The staff would spend the time to talk to him about his previous hobbies. He had a very pleasant room with lovely views over the countryside - the home itself is in a beautiful setting and we feel we could not have chosen a better place for him to spend his final years.
19 November 2024
My sister has been at Barchester Dudwell St Mary Care Home for over six months, the staff and admin have been fantastic. My sister is very happy and so much better mentally and physically since she arrived. Living at the opposite side of the country, it is great to know she is safe.
21 August 2024
My mother moved into the home in late June when she needed more care and has now become a permanent resident. I am extremely impressed with the home. The most important asset is the staff, both the management and care staff. They are so friendly, caring and welcoming. There is an overall happy atmosphere in the place. The building and facilities are excellent - there is even some air conditioning. There is a full programme of weekly activities, including entertainment and visits from school children. I give everything five stars except for "value for money" as it is so expensive, with an automatic annual increase of at least 5.9% regardless of inflation which seems hard to justify. Having said that, I am so grateful that she is in such a lovely home and send a big thank you to all the wonderful staff who work so hard.
08 August 2024
My father came to Dudwell with complex care needs. The team have treated him with dignity and respect. Our family are so grateful for this, as it has been hard to let Dad go into someone else's care. But we feel at home when we visit and know we can stay as long as we wish. We could not wish for a more perfect place for Dad to be. From the bottom of our hearts - thank you to all of the team.
06 August 2024
My aunt is a resident. The whole process of moving her in and settling her in was made so easy by the supportive and caring team. From initial enquiry where the senior general manager was so helpful to the actual day itself. Our aunt has settled in well and now is well-established at Barchester Dudwell St Mary Care Home. Her care is superb. Thank you.
26 June 2024
We visited our friend who is a resident at the home. We had a spare hour so we popped in for a surprise visit. As usual, the staff were welcoming and friendly. We were all offered a cup of tea and they found us a lovely spot in the lounge so we could sit and talk to our friend. We left feeling very happy that our dear friend was happy and being so well looked after.
18 March 2024
The staff are very pleasant. They are professional, respectful, kind, and patient. The food is excellent freshly prepared and nutritious. Standards in the home are very high.
27 February 2024
My father had excellent palliative care the staff were very patient with his fussy ways and accommodating and always kept me up to date. I don’t however feel the doctor from local surgery made enough visits and was dismissive.
26 February 2024
It feels slightly weird, reading lots of other glowing reviews of Dudwell St Mary and knowing that although I recognise many elements of other reviews, our experience was hugely out of line with others. I would hope that it was a 'one-off'. Dudwell St Mary has a very nice ambience, great location, the staff are lovely, smiles abound and yet, in our case the care just was not there. Our family group has considerable experience of care and nursing, and a relative recently in other local care home, so our expectations were very realistic. My mother, very elderly and with dementia, went there from care at home. It was initially to be four weeks respite, with the intention that it would become long-term. In the event, we brought her home after one week. There was a catalogue of failings, they were recognised by senior staff at the time, apologised for, but nothing seemed to get better. Effective communication between staff seemed to be almost entirely missing.
31 January 2024
Every single person on the team at Dudwell St Mary was outstandingly caring, from our first day onwards. We couldn’t have asked for more. The team really cared for my father, giving him all the care, attention and support that both he and we needed. I couldn’t recommend the team and facility more highly for those in need of the care that Dudwell St Mary offers.
22 January 2024
Every single member of the team at Dudwell is fantastic. They show so much care and empathy, not only to their residents but to the whole family. We can't praise them highly enough. We took great comfort in knowing that Mum was being taken care of so beautifully.