Barchester Dudwell St Mary Care Home

Etchingham Road, Burwash, Etchingham TN19 7BE

Barchester Dudwell St Mary Care Home, Etchingham, East Sussex
Barchester Dudwell St Mary Care Home, Etchingham, East Sussex
Barchester Dudwell St Mary Care Home, Etchingham, East Sussex

With its own extensive grounds, Dudwell St Mary is conveniently situated on the outskirts of Burwash Village, East Sussex just 2 miles from Etchingham and 15 miles from Tunbridge Wells.

They provide first-class 24-hour nursing and residential care alongside expert care for people with dementia in their Memory Lane Community. Also provide respite breaks.

This team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person.

Professionals think you’ll find they're ideally suited to meet your needs - why not arrange a visit and see for yourself!

Group: Barchester Healthcare Ltd

Person in charge: Damon Drummond (General Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 74 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Challenging Behaviour • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 74

Rooms with ensuite WC: 43

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Barchester Dudwell St Mary Care Home located between Etchingham and Burwash (East Sussex).

From Etchingham (train station) 5min by car 1,7miles at left side.
From Burwash (enter) 3min by car 1,1miles at right side.

From Tunbridge Wells 35min 15miles.
From Hastings 32min 15miles.

Visiting:

Why not arrange a visit to see for yourself, guests are always welcome to visit Dudwell St Mary.

Parking:

Dudwell St Mary Care Home have own on site parking facilities.

Latest Care Quality Commission* Report on Barchester Dudwell St Mary Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 12 Feb 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.6 Barchester Dudwell St Mary Care Home has a Review Score of 9.6 (9.567)

The Review Score of 9.6 (maximum of 10) for Barchester Dudwell St Mary Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 45 Reviews over all time. This Average Rating is also the rating value for Barchester Dudwell St Mary Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 24 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.567 for Barchester Dudwell St Mary Care Home is calculated as follows: ( (325 Excellents x 5) + (187 Goods x 4) + (19 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 533 Ratings = 4.567

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Dudwell St Mary Care Home is based on 24 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.8 positive Reviews (74 registered maximum number of service users ÷ 5). 24 Reviews ÷ 14.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    28
  • Good
    17
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Dudwell St Mary Care Home?

  • Extremely LIKELY
    41
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Dudwell St Mary Care Home

  • Daughter of Resident/Service User
    14
  • Son of Resident/Service User
    9
  • Resident / Service User
    6
  • Friend of Resident/Service User
    5
  • Granddaughter of Resident/Service User
    3
  • more

Upon my visit I was offered coffee and cake, staff warm and welcoming. General cleanliness of the building is outstanding and rooms kept very clean. All residents seem very happy and the management are always to hand to ask any questions. Very impressed with the decor, not your typical home.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sam kirwan, Senior General Manager at Barchester Dudwell St Mary Care Home responded to this review on 20 Feb 2018:

Dear Stuart, thank you for your comments on the home. It is so important to us all within the team to hear relatives viewpoints. It enables us to provide the service that people deserve. Hope to see you soon.

Staff are very friendly, the rooms are kept well and the overall cleaning of the home is at a very high standard.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Sam kirwan, Senior General Manager at Barchester Dudwell St Mary Care Home responded to this review on 20 Feb 2018:

Thank you Claire for your feedback on our home, it is always good to hear relatives view point especially when you place your loved one with us. Look forward to seen you in the home when you next visit.

I was visiting the care home today and I felt compelled to share what a great place it is. I have spent a lot of time in various care homes as my granddad had dementia and needed full-time specialist care. But I have never had such a pleasant visit. The grounds were immaculate but it was the staff that made it extra special. All of them were so friendly and pleasant especially the manager who was a joy to be around. You couldn't leave without feeling happier than when you arrived

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sam Kirwan, Senior General Manager at Barchester Dudwell St Mary Care Home responded to this review on 07 Feb 2018:

Dear James, thank you for your feedback it is always positive to hear you had such a good visit to the home. I have passed on your review to staff and it is always good for them to hear positive feedback.

Very good staff, friendly and caring. Any problems are dealt with straight away by senior nurses and carers.

Kitchen staff, cleaners and the laundry man are always willing to please.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Sam Kirwan, General Manager at Barchester Dudwell St Mary Care Home responded to this review on 16 Oct 2017:

Thank you Roy for your feedback, I will plan a meeting with you to review the activities in the home.

I can't thank the manager and team enough for the care and compassion they have shown not only my Father who is using the short break service, but also towards my Mum who is his primary carer.

Looking after Dad can be incredibly difficult so respite is much needed; knowing Dad is being looked after by kind and caring staff who treat him with respect means that Mum can really relax and recharge her batteries.

Can't rate highly enough.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

My dad moved into the home for a couple of weeks respite and has now been there for four weeks. He is enjoying the company and activities and is so much better than when he arrived. His care has been excellent and the food is great too. A very welcoming home with caring carers.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jo Wood, Client Liaison Manager at Barchester Dudwell St Mary Care Home responded to this review on 04 Sep 2017:

We will pass on your comments to our activities team who are relatively new and share your responses with the wider teams as well.

Of necessity, my review and comments are only first impressions, given that my friend's mother has only been at Dudwell St Mary for 11 days. However, those first impressions are generally most positive. On our preliminary visits to the home, I was struck by the calm and friendly atmosphere and the overall environment engendered. The grounds are kept immaculately and the staff seem willing to help in any way they can. My friend's mother seemed to have settled in very well and very quickly after an unhappy last few months at her previous care home. Well done.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jo Wood, Client Liaison Manager at Barchester Dudwell St Mary Care Home responded to this review on 04 Sep 2017:

We thank you for your kind comments and we will pass them on to the teams.

My mother has only been here for 11 days, but I am nevertheless more than happy to complete this review on first impressions.

On entering Dudwell St Mary, I was immediately struck by the immaculately tended gardens and the calm and serene atmosphere. All the staff are happy and friendly and have been kind to my mother. The nurses are very vigilant, right down to supplying me with all the relevant information for my mother's trip to the dentist.

The manager clearly operates an open door policy and is willing to discuss any points I may wish to raise. Mum has settled quickly after a 4 and a half year stay at another home.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jo Wood, Client Liaison Manager at Barchester Dudwell St Mary Care Home responded to this review on 04 Sep 2017:

We are pleased that your mother has settled with us and we will pass on your comments to the teams.

My mother was here for just under two weeks for post hip replacement surgery convalescence. She is 87, very forgetful and gets confused easily. She has difficulty processing information, hence unable to complete this form herself.
We are very happy with the care that was provided here and with the very warm and friendly and very patient manner of all the staff. With sincere gratitude thanks from all the family on her behalf.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jo Wood, Client Liaison Manager at Barchester Dudwell St Mary Care Home responded to this review on 15 Aug 2017:

Thank you very much for your kind comments and we will pass them onto our team.

Following a long stay in the hospital and a hospice, Mum had a month here before she came home. The building is pleasing and spotlessly clean and the food is great. The most important thing for us was the care mum received and I had no worries there at all.
I have been a nurse for 38 years, and not once in the month mum was there did I worry about how mum was being treated. If you have been a full-time carer responsible for decisions made for another you will understand what a relief it was to have a conscientious team take over some of the burdens for a while.

Mum or I only needed to highlight something and it was sorted out. The staff were unfailing kind and helpful and I saw some genuinely touching caring attitudes towards the less able residents. I can't name names here but thank you, guys. I needed a break to recharge my batteries for times ahead and I got that. We hope to see you soon.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jo Wood, Client Liaison Manager at Barchester Dudwell St Mary Care Home responded to this review on 04 Jul 2017:

Thank you very much for your kind comments.

My mother was enrolled at Dudwell St.Mary (Barchester) after three years of having live-in carers in her own home. This arrangement became unsatisfactory when her night-time wandering increased and a second carer has to be arranged to provide adequate 24 hour cover. My mother settled into Dudwell St. Mary within a few days and we have been impressed by the kindness and care shown. A few organisational 'slips' (running out of paper towel) have not detracted to any real degree.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Very pleased to have found Dudwell St Mary for a short stay for my mum following an operation.
Very efficient, organised and skilled team together with a good balance of care and compassion. Excellent food too. Mum was in good hands.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Dudwell St Mary provides a caring, compassionate and well-managed home for the residents. I visit almost daily and am always impressed. Communication is good. If there is ever a problem, it is dealt with swiftly and promptly.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Good facilities with friendly staff who really seem to care for the residents.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has received the most wonderful care during her stay at Dudwell. The staff have treated her with the utmost care and respect and have also supported us during this difficult time. The team have encouraged my mother to eat something she struggled with at home, and have made her days more peaceful than I had thought possible.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have a lovely downstairs room with a view over the garden. Very kind polite staff. Jolly good food.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother has a delightful downstairs room which is comfortable clean and well decorated. The bed is comfy. It has attached toilet and basin. The food is super I had a Sunday roast with my mother. The staff are fantastic, kind, calm, professional and very caring. We feel well informed at all times.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home responded to this review on 07 Apr 2017:

Thank you for reviewing and providing us with feedback on the environment, and food which you have described as "super". We have also noted your comment on activities as satisfactory. We are currently recruiting into the position. However, we are now providing your mother with a weekly activity programme in order for her to make a choice of what she would like to attend.

I cannot praise all the staff at Dudwell St Mary Care Home enough. They are all exemplary and work to the highest standard. I appreciate their attention to detail, listening skills, policy of transparency, genuine kindness, cooperation, respect and level of hygiene, which is five star. The buildings smell fresh like a family home. It is set in wonderful and peaceful countryside.

I know mum is safe, secure, cared for and loved. I have peace of mind. Dudwell deserves the highest of awards. I never have to worry about mum’s safety or her physical, emotional and mental well-being. She is cared for with the utmost quality and dignity and is utterly respected.

Mum has a beautiful room with a beautiful view and she is very settled. I cannot recommend this care/nursing home highly enough. It is not just the hygiene that is five star, it is every aspect of Dudwell St Mary, from the setting, the buildings, the staff, the management and catering. If only all care/nursing homes were like Dudwell St Mary.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home responded to this review on 07 Apr 2017:

Thank you for taking time to complete a review of our home and the complimentary remarks and that you have found the staff to be exemplary and work to the highest standard. I am delighted that you feel your mother is safe, secure, cared for and love. I have shared your comments with my team and we have been humbled to know " If only all care/nursing homes were like Dudwell St Mary.". We are committed to make Barchester Dudwell St Mary a unique home where we ensure a smooth transition from home to home.

Staff are always kind, helpful and efficient. Rooms are large, comfortable and well lit. Residents are well looked after and fed. The staff do a sometimes difficult job with patience and kindness.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home responded to this review on 07 Apr 2017:

Thank you for your comments about our home and I am pleased that you have found to be helpful and efficient and that residents are well looked after and fed. Over the years, we have been fortunate that our staff retention is good and we have a dedicated team of staff that will go an extra mile to ensure your aunt is well looked after.

In the absence of any close relatives, another longstanding friend and I researched care homes in the area after our friend had a stay in hospital and was recently widowed. She was physically frail and suffering from a degree of confusion and memory problems. In selecting a home, our criteria was "Could we stay there ourselves?". On visiting Dudwell St Mary the answer was a firm "Yes".

From the general manager down the care is exemplary. Staff are well-trained, friendly, sympathetic and competent. Nothing is too much trouble to spend time with residents and their visitors to talk and to resolve any issues concerning heath, well-being and comfort. The food, atmosphere, furnishings and activities are of a very high standard and I would recommend it without reservation.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home responded to this review on 07 Apr 2017:

Thank you for your review and the most important question which you had to answer on behalf of your friend. ("Could we stay there ourselves?". On visiting Dudwell St Mary the answer was a firm "Yes"). We are delighted that you found our home a place you could stay including all other aspects of care you have complimented.

Our stay at the home has always been welcome by all the members of staff in all areas we go to. My father has enjoyed his time at the care home and is always happy to return back after he goes out, which he does regularly. The care home is always being re-decorated where and when needed and I look forward to seeing the rest of the complex completed.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We find Dudwell St.Mary very caring and excellent nursing home. However, at times we find the use of agency staff who, although caring, are not always familiar with the particular routine of individual residents.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home responded to this review on 07 Apr 2017:

Thank you for your review and that you find Dudwell St. Mary very caring and excellent nursing home.
I would like to reassure you that we have maximised our recruitment and we have progressed in the recruitment. We have also discussed with our agency suppliers to send staff who have worked at the home before to ensure continuity and this is taking place now except under extreme emergency.

We are very happy with our fathers care at Dodwell St Mary. The home is very clean and tidy and there has been investment in decoration. The food is good and so is the nursing care. My dad is on a dementia ward which is always challenging but the staff treat him with dignity and care. We are very pleased with the manager and staff.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home responded to this review on 07 Apr 2017:

I am delighted that you are happy with the care of your father. We are pleased that your father has settled very well in his new home and we thank you for the support and being part of our team to ensure your fathers stay is as comfortable as possible.

The first impression we received when visiting Dudwell St Mary was an atmosphere of warmth, kindness and welcome.
We met several members of the staff, all of whom were friendly and smiling, We were offered tea or coffee, which we accepted with pleasure. The public rooms are sensitively furnished with warm reds and browns and the temperature is kept at a comfortable level. Our daughter, who has been here about one month, seems to like the environment, food and staff. From what we have seen, we would say she is lucky to be a resident at Dudwell St Mary.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home responded to this review on 07 Apr 2017:

Thank you for your complimentary remarks about our home. I have shared your review of our home with my team and we look forward to seeing you when you visit your daughter.

At a distressing and disturbing time Dudwell are providing some much needed stability and calm in all our lives.
The nurses go out of their way to keep us informed in a reassuring and timely manner. The carers treat people with honour, dignity and respect.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home responded to this review on 19 Jan 2017:

Thank you for taking the time to share your views about the care and support that your mother is receiving. I am delighted that the staff keep you updated in a timely manner and that you have found this reassuring.

Lovely relaxed atmosphere. Respectful to residents, staff. Always friendly and helpful. Renovations to the building are being carried out sympathetically towards the residents with minimal disruption seen.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home responded to this review on 19 Jan 2017:

Thank you for posting a review of our nursing home. We are pleased to read that Dudwell St Mary has a lovely and relaxed atmosphere. Your comments about staff being respectful, friendly and helpful is much appreciated.

My father was transferred here at short noticed due to the death of my stepmother. I have found all the staff very helpful and respectful.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home responded to this review on 19 Jan 2017:

Thank you for taking time to review our home and we are pleased that you have found the staff helpful and you are likely to recommend our home.

I am pleased my mother settled in well and is receiving the care and attention she needs. My only gripe is the lack of social activities. When she spent two weeks at Barchester Dudwell St Mary Care Home earlier in the year, there was something happening every weekday or evidenced by her being provided with a weekly time table. At present, something only happens on a Monday. This goes against your brochure which contains 7 pictures, 4 of which cover activities! I know you have many residents who have dementia but certain activities e.g. music can help stimulate them.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have been at Barchester Dudwell St Mary Care Home since September and has settled in really well, although naturally, it took me time to get used to a change of environment. The staff have been excellent and caring and friendly. I would like to see more activities laid on during the day as we only have one per week on a Monday. Otherwise, all is fine.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home responded to this review on 12 Jan 2017:

Thank you for your review and we are pleased that your mother has settled well in our nursing home. We are pleased to confirm that we have a weekly activity schedule covering a range of activities that is given to our residents and also displayed in the home.
Our activities are planned and shaped by interest of our residents and we know your mother likes musical entertainment and exercises.
Our residents are encouraged to participate in our activities. However, we also respect their choices.

This care home is amazing, it was such a relief for my mother-in-law to be in such a great place and to know she is safe, happy and looked after.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home responded to this review on 19 Jan 2017:

Thank you for posting a review of our nursing home and we are pleased that your Mother in-law has settled very well and she is complimentary about the home.

I do like it here. The manager is lovely. The food is good, I can have as much as I like. There is lots of company.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home responded to this review on 19 Jan 2017:

Thank you for taking time to share your views about your living experience at our home. We are delighted that you have made friends and your complimentary remarks.

My mother loves the home and receives excellent care, she has made many friends and tells me how happy she is.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home responded to this review on 19 Jan 2017:

Thanks for posting a review of our nursing Home. We are pleased that you have found the home to be lovely and every aspect of our service to be excellent.

Caring, clean and tidy. Good food and having a nice approach, which in my opinion is all one can ask for when this is happening in one's life.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home responded to this review on 19 Jan 2017:

Thank you for posting a review of our nursing home. We are delighted with the feedback that the staff are caring, and the home is clean and tidy. We are also pleased that you feel the home has nice approach and the food to be good.

I found the staff helpful, friendly and caring without exception.
The accommodation was very comfortable. The food was pleasant and adequate. The activities were interesting especially the land girls.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The care my grandmother receives is second to none. All staff show respect and really care for my nan and staff are welcoming to relatives. Nothing is too much trouble for them. Nan is kept clean, tidy and happy. Her room is personalised to her. The staff are always close to hand for advice and help.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The entire team from manager to all care staff have consistently provided excellent care for my Grandmother over the past 2 1/2 years. The carers treated my Gran with compassion and dignity as well as great patience. The team appeared happy and stable creating a lovely homely atmosphere on memory lane. When my gran was dying all the carers were so kind, gentle and respectful. Out of the 4 homes my gran experienced, Barchester Dudwell St Mary was by far the best in every way!

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband suffered 18 years of PD and diagnosed with myeloma in February 2016 and spent the last six months of his life at Dudwell St. Mary. Management - any issues I raised were resolved quickly and tactfully. Nursing - a very efficient team who delivered complex medication largely on time. Carers - never complained about what they were asked to do, however often. I felt all these highly professional people also became our friends. I was welcomed and invited to share a meal with my husband. End of Life - sensitive and caring. All personnel took the time to talk to my husband and me, whenever.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Exceptional. Conscientious. Impeccable. Safe. Trustworthy. 10/10

The needle in the haystack when it comes to finding the very best care home, with the very best care, the very best staff, and the very best manager.

Add to all of the above, and more in terms of praiseworthy, Dudwell is a haven of peace, calm and beauty.

My mum is here now and I cannot recommend it highly enough.

Absolutely Outstanding.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife is being cared for in a very kind and loving way. She is treated as an individual. The staff take time to listen even when really busy. Response to call bells is prompt. Choice of food is always given. It is a happy and caring place. I spend six hours a day with my wife to have time to observe.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff very friendly and caring- father settled in well. More staff could be with residents at meal times. Some residents who become agitated and verbal could be encouraged to engage with others activities so as not to upset quieter, vulnerable residents. Some residents find language and behaviour of others upsetting- maybe use quieter area for quieter residents as can be upset.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Rooms: Good

Tom Holloway, Senior Digital Marketing Executive at Barchester Dudwell St Mary Care Home responded to this review on 13 May 2016:

Thank you for your invaluable comments. We have reviewed the staffing on the first floor during meal times and have seconded more staff to assist the care staff at these busy times. We will continue to monitor the situation. We are sorry that we cannot provide a quieter lounge area on that particular floor but there is a much quieter lounge on the ground floor which is accessible to all and which all residents and relatives are welcome to use as required.

I believe it is the next best place to home. Everyone treats you very well.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Everyone is friendly, they make you feel at home. They really cater for my needs here. The activities are lovely. I really enjoy the dog visits and the musical entertainment.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

As a family we are very pleased with the care my mother and father are receiving.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

I have found Dudwell St Mary to be a warm and friendly home with excellent caring staff and a very pleasant environment. It is clean and very well presented. My mum is happy there in her ground floor room where she's allowed numerous bird feeders outside her window! I am kept informed about her welfare and we are allowed to come and go freely and always offered tea and very often a meal. I am very happy that mum is living there.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been resident at Dudwell St Mary since September 2007. The home handled her transition with all the anxieties, gently and carefully. We have had consistently good care. As her strength has diminished the care needs have changed. She has been consistently and gently cared for. Now she is asleep almost all the time. Care standard have been very high. The home has responded quickly to any and all of our concerns as soon as they are raised.

How likely would you be to recommend Barchester Dudwell St Mary Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

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February 2016

Job Vacancies

Staff Profiles

Sam

Sam Kirwan

Job Title: Senior General Manager

Joined: 2016

Description:

I started to work in the care industry in 1998; I worked for an organisation called Southdown Housing and supported people with learning disabilities in their own homes - one-to-one - due to the nature of their complex needs. During this time I also supported a woman with mental health needs and became interested in this area, as I would accompany her when attending a day centre once a week. I volunteered to do group work in the day centre and then, when a vacancy became available, I applied for the position and was successful.
I also worked at Brighton Family Service - a family substance misuse rehabilitation unit for parents and children - from 2002 to 2008.
I developed an interest in training and development and I worked for an organisation called Revolutions Training, whom I had completed my NVQ Level 4 and Registered Manager Award qualification with. I worked with them until 2009 when I took the opportunity to become self-employed, and spent the first six months of this managing a day service for people with learning disabilities.
Following this, I then worked freelance as a trainer and an assessor for qualifications in Health and Social Care. I was also the main trainer in dementia qualifications level II and III for a number of organisations across Sussex.
I have also received a Humanitarian Award from the Suffolk Police Constabulary for saving a man’s life in 2013 by administering CPR when he had had a heart attack whilst driving - he lived because of this action. As a result, my partner and I made the front page of their Ipswich Star newspaper for our bravery.
I joined Barchester in 2016 as General Manager of Hurstwood View Care Home before accepting a senior post within the company and moved to Dudwell St Mary.

Joao

Joao Carvalho

Job Title: Deputy Manager

Joined: 2011

Description:

I have been working for Barchester Healthcare since 2011. I started as a Nurse and progressed to the role of Head of Unit and at the moment I am working in Deputy Manager position. My role is to support the families/representatives and make the people who live in our community as comfortable as possible. When the General Manager is away , I am delegated to act in her role and it provides me with the opportunity to exercise my talent and network at a higher level. I am a person who love my job and enjoy team work and going an extra mile to ensure that the care and support of the people who live with us and their families/representative exceed their expectations.

In my free time I like fishing, cycling and spend time with friends.

Caroline

Caroline Morley

Job Title: Home Administrator

Joined: 2011

Description:

Hi, my name is Caroline, and I joined the team here at Dudwell in February 2011. My role as Administrator involves managing payroll, accounts and HR, in addition to the financial and business systems in the home, working closely with the General Manager.

I enjoy meeting residents old and new, along with their loved ones, and building these relationships.

I am supported by two members of the admin team to ensure that we deliver a high standard of work.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Dudwell St Mary Care Home