Submit a Review for Derwent Lodge
West Street, Billingshurst, RH14 9LX
View full details of Derwent LodgeLatest Reviews for Derwent Lodge
30 January 2026
Dad was in Derwent Lodge for 2 years and sadly lost his battle with Alzheimers and other complex needs last week.
Derwent lodge is full of wonderful caring staff that have given my Dad so much care and compassion along with the dignity that he deserved. From front of house in the office to deputy
managers and amazing nurses who could not of been more caring assuring Dad was kept in as little pain as possible. To the wonderful carers who always had a ready smile for Dad or a jolly sing song with him to try and keep his spirits up and normally encouraging a smile from him. To the wondeful kitchen staff who provided healthy nutritous home cooked food plus Dads favourite cake. To the lovely houseworkers who kept the place smelling fresh and clean. ( This has improved vastly since Dad arrived with the addition of new dayroom and new flooring. )
To entertainment and some wondeful parties we attended with Dad ( 100 %effort from entertainment staff to organise these)
Thankyou Derwent Lodge
22 January 2026
My Dad was in Derwent Care Home for respite care from October to December 2025.
The care he received was excellent everyone looked after him so well and I would recommend Derwent Lodge to anyone looking for a care home for a member of their family
Thank you so much to everyone at Derwent Lodge
08 December 2025
Mother was 105. She had been at Derwent Lodge for five and a half years. She received nothing but kindness, good care and respect from all the staff.
In her final weeks, the care from carers, nurses and general staff was exemplary. My mother was loved and she loved the staff.
The staff worked
hard but there were times when Derwent Lodge was understaffed.
17 November 2025
I recently visited my father at Derwent Lodge and was so impressed by the high standards of cleanliness, organisation, and professionalism throughout the home. But what really stood out was the warmth, kindness, and good humour of the staff - everyone had a smile and genuine care for the residents.
Derwent Lodge is a caring and happy place, they do an outstanding job, and it means the world to our family.
01 July 2025
Our Mum moved into Derwent Lodge in January 2024 with advanced dementia and COPD. The early days were challenging, but the team showed patience, kindness, and professionalism throughout. Over time, Mum settled in, started joining activities, and became part of the Derwent family. The care she
received was outstanding. In her final weeks, we were welcomed to stay by her side 24/7, and the compassion shown to both Mum and our family was beyond words. Every member of staff played a part in giving her dignity, peace, and comfort. We will always be grateful for the love and support we received.
04 April 2025
My father spent the last 2 years of his life at Derwent Lodge. His accommodation was light, bright and spacious and his meals were always delicious. The team who took care of my dad were wonderful, always showing great care, respect, kindness and love for him. We felt extremely lucky that he was
placed there and will be always be thankful for the care he received right up until he died there.
09 January 2025
My aunt lived at Derwent Lodge from January 2024, until November 2024.
It meant so much to me, to be able to move her from London, so that I could see her daily.
The team at Derwent Lodge treated my aunt with compassion and dignity whilst under their care, I couldn't have asked for any more. I'm
particularly grateful to one staff member in particular, who developed a special bond with my aunt. She always had her best interests at heart and my aunt was particularly fond of her.
There's so many people that I'd like to thank, who not only cared for my aunt, but made my family and I, feel so welcome. In particular I would like to recognise 4 staff members in particular for the care, compassion and humanity they showed my aunt, myself and my family, they truly are a credit to Derwent Lodge. I'd also like to mention 3 staff members in particular, for their cheerfulness and support.
04 October 2024
Both management and carers are great. My husband has been very ill recently so last week I spent all day and every day sitting with him. The staff were exceptional both for my husband and myself. They made sure I was looked after and given a meal each day. I can't fault them all the nurses are
great.
03 October 2024
I have found all carers to be good and nursing is excellent.
27 February 2024
Lovely attentive staff, who are always friendly.
My mother is happy and content where she is now. Dementia is a terrible disease and the team at Derwent manage this with the resident's dignity at the forefront.
27 February 2024
Excellent care and such a friendly team of carers. My father has been very well cared for and has been made to feel very much at home. Nothing is too much trouble, and his individual needs have been met.
26 February 2024
Mum got transferred to Derwent Lodge after a long time in hospital with Dementia/Frailty and was unable to return home. While the first week was naturally unsettling for her, she has since made good progress, and I can see the improvement that has been achieved by the care and support of the staff
involved. While my mum has a number of difficulties, I can see she is in a better space than she was prior to the beginning of the year.
08 November 2023
My dear Mum had dementia and mobility issues. The team at Derwent Lodge - were unbelievably compassionate, thoughtful and sensitive. Mum went to Derwent Lodge at the end of her life. I will forever be grateful for the way the team cared for her and put her comfort first. And they always had time
for me and my Dad when we had questions or simply felt overwhelmed. They were simply amazing.
13 September 2023
I couldn't ask for better care for my Father at Derwent Lodge. The staff are caring and cannot do enough for him. They are approachable and always keep me informed of any progress, changes, medication, visits by healthcare professionals and activities.
You can just see when visiting, that all the
staff are passionate and very professional in their duties and respect other staff and residents.
My dad has settled exceptionally well and has been made to feel welcome and they always respect his dignity. I cannot praise Derwent Lodge enough for all they do.
12 September 2023
The care my father received at Derwent Lodge was excellent and could not be faulted. Staff all got to know Dad well and cared for his individual needs. The manager was always friendly and willing to speak to me and my family when we came to visit. Another staff member was particularly lovely with
the residents and I know my dad was fond of her. We were kept informed of any issues and regularly updated. My only complaint is with the decoration, especially the carpets. The pattern is too busy and it often smelt of urine the last few times I visited. Choosing a home to trust to look after a family member is always difficult but in this instance I know we made to correct choice. Thanks to all of the staff.
21 August 2023
My husband was discharged into this care home from hospital following a TIA. He has severe Alzheimer's, dementia and Parkinson's. The care home have been excellent in helping him settle in despite several falls requiring medical attention. The staff are all lovely. My only complaint is recently the
home has smelt of urine.
02 June 2023
Overall, amazing and friendly staff, staff always trying to take time with the residents which is hard because they all have different needs and personalities. Home is always clean and tidy. A wonderful care home where you know you don't have to worry about the care of your loved one as you know
that they are in capable and caring hands
16 May 2023
Amazing caring staff and management at Derwent Lodge. They make me feel like my mother is being looked after extremely well and her care needs are always being reviewed and met. Great communication with family members.
04 January 2023
After a recent visit to Derwent Lodge my wife and I visited her father just before Christmas and to be honest, not impressed! His toilet was dirty, clearly not cleaned for several days, a strong smell of urine in his room, PAT test stickers on his appliances were out of date one not updated since
2018.
Resident alarms left for 15 minutes before I had to suggest to a staff member that someone should attend the call. There is a constant need for more cash despite already paying more than £1200 per week, in fact, we were asked for £10 while there visiting so he could get a haircut. I've got photos of all.
20 December 2022
I am so happy to have found this place for my mum. The staff are lovely that go above and beyond, and are very good at keeping me aware of any changes or worries. I get an update every time she is seen by a GP, and my mum seems happy there and settled in really quickly. She has had a few problems
recently, but the staff do everything to make sure she is looked after and will spend extra time with her if needed to ensure she is content. I could not recommend enough.
Latest Reviews for Derwent Lodge
30 January 2026
Dad was in Derwent Lodge for 2 years and sadly lost his battle with Alzheimers and other complex needs last week.
Derwent lodge is full of wonderful caring staff that have given my Dad so much care and compassion along with the dignity that he deserved. From front of house in the office to deputy
managers and amazing nurses who could not of been more caring assuring Dad was kept in as little pain as possible. To the wonderful carers who always had a ready smile for Dad or a jolly sing song with him to try and keep his spirits up and normally encouraging a smile from him. To the wondeful kitchen staff who provided healthy nutritous home cooked food plus Dads favourite cake. To the lovely houseworkers who kept the place smelling fresh and clean. ( This has improved vastly since Dad arrived with the addition of new dayroom and new flooring. )
To entertainment and some wondeful parties we attended with Dad ( 100 %effort from entertainment staff to organise these)
Thankyou Derwent Lodge
22 January 2026
My Dad was in Derwent Care Home for respite care from October to December 2025.
The care he received was excellent everyone looked after him so well and I would recommend Derwent Lodge to anyone looking for a care home for a member of their family
Thank you so much to everyone at Derwent Lodge
08 December 2025
Mother was 105. She had been at Derwent Lodge for five and a half years. She received nothing but kindness, good care and respect from all the staff.
In her final weeks, the care from carers, nurses and general staff was exemplary. My mother was loved and she loved the staff.
The staff worked
hard but there were times when Derwent Lodge was understaffed.
17 November 2025
I recently visited my father at Derwent Lodge and was so impressed by the high standards of cleanliness, organisation, and professionalism throughout the home. But what really stood out was the warmth, kindness, and good humour of the staff - everyone had a smile and genuine care for the residents.
Derwent Lodge is a caring and happy place, they do an outstanding job, and it means the world to our family.
01 July 2025
Our Mum moved into Derwent Lodge in January 2024 with advanced dementia and COPD. The early days were challenging, but the team showed patience, kindness, and professionalism throughout. Over time, Mum settled in, started joining activities, and became part of the Derwent family. The care she
received was outstanding. In her final weeks, we were welcomed to stay by her side 24/7, and the compassion shown to both Mum and our family was beyond words. Every member of staff played a part in giving her dignity, peace, and comfort. We will always be grateful for the love and support we received.
04 April 2025
My father spent the last 2 years of his life at Derwent Lodge. His accommodation was light, bright and spacious and his meals were always delicious. The team who took care of my dad were wonderful, always showing great care, respect, kindness and love for him. We felt extremely lucky that he was
placed there and will be always be thankful for the care he received right up until he died there.
09 January 2025
My aunt lived at Derwent Lodge from January 2024, until November 2024.
It meant so much to me, to be able to move her from London, so that I could see her daily.
The team at Derwent Lodge treated my aunt with compassion and dignity whilst under their care, I couldn't have asked for any more. I'm
particularly grateful to one staff member in particular, who developed a special bond with my aunt. She always had her best interests at heart and my aunt was particularly fond of her.
There's so many people that I'd like to thank, who not only cared for my aunt, but made my family and I, feel so welcome. In particular I would like to recognise 4 staff members in particular for the care, compassion and humanity they showed my aunt, myself and my family, they truly are a credit to Derwent Lodge. I'd also like to mention 3 staff members in particular, for their cheerfulness and support.
04 October 2024
Both management and carers are great. My husband has been very ill recently so last week I spent all day and every day sitting with him. The staff were exceptional both for my husband and myself. They made sure I was looked after and given a meal each day. I can't fault them all the nurses are
great.
03 October 2024
I have found all carers to be good and nursing is excellent.
27 February 2024
Lovely attentive staff, who are always friendly.
My mother is happy and content where she is now. Dementia is a terrible disease and the team at Derwent manage this with the resident's dignity at the forefront.
27 February 2024
Excellent care and such a friendly team of carers. My father has been very well cared for and has been made to feel very much at home. Nothing is too much trouble, and his individual needs have been met.
26 February 2024
Mum got transferred to Derwent Lodge after a long time in hospital with Dementia/Frailty and was unable to return home. While the first week was naturally unsettling for her, she has since made good progress, and I can see the improvement that has been achieved by the care and support of the staff
involved. While my mum has a number of difficulties, I can see she is in a better space than she was prior to the beginning of the year.
08 November 2023
My dear Mum had dementia and mobility issues. The team at Derwent Lodge - were unbelievably compassionate, thoughtful and sensitive. Mum went to Derwent Lodge at the end of her life. I will forever be grateful for the way the team cared for her and put her comfort first. And they always had time
for me and my Dad when we had questions or simply felt overwhelmed. They were simply amazing.
13 September 2023
I couldn't ask for better care for my Father at Derwent Lodge. The staff are caring and cannot do enough for him. They are approachable and always keep me informed of any progress, changes, medication, visits by healthcare professionals and activities.
You can just see when visiting, that all the
staff are passionate and very professional in their duties and respect other staff and residents.
My dad has settled exceptionally well and has been made to feel welcome and they always respect his dignity. I cannot praise Derwent Lodge enough for all they do.
12 September 2023
The care my father received at Derwent Lodge was excellent and could not be faulted. Staff all got to know Dad well and cared for his individual needs. The manager was always friendly and willing to speak to me and my family when we came to visit. Another staff member was particularly lovely with
the residents and I know my dad was fond of her. We were kept informed of any issues and regularly updated. My only complaint is with the decoration, especially the carpets. The pattern is too busy and it often smelt of urine the last few times I visited. Choosing a home to trust to look after a family member is always difficult but in this instance I know we made to correct choice. Thanks to all of the staff.
21 August 2023
My husband was discharged into this care home from hospital following a TIA. He has severe Alzheimer's, dementia and Parkinson's. The care home have been excellent in helping him settle in despite several falls requiring medical attention. The staff are all lovely. My only complaint is recently the
home has smelt of urine.
02 June 2023
Overall, amazing and friendly staff, staff always trying to take time with the residents which is hard because they all have different needs and personalities. Home is always clean and tidy. A wonderful care home where you know you don't have to worry about the care of your loved one as you know
that they are in capable and caring hands
16 May 2023
Amazing caring staff and management at Derwent Lodge. They make me feel like my mother is being looked after extremely well and her care needs are always being reviewed and met. Great communication with family members.
04 January 2023
After a recent visit to Derwent Lodge my wife and I visited her father just before Christmas and to be honest, not impressed! His toilet was dirty, clearly not cleaned for several days, a strong smell of urine in his room, PAT test stickers on his appliances were out of date one not updated since
2018.
Resident alarms left for 15 minutes before I had to suggest to a staff member that someone should attend the call. There is a constant need for more cash despite already paying more than £1200 per week, in fact, we were asked for £10 while there visiting so he could get a haircut. I've got photos of all.
20 December 2022
I am so happy to have found this place for my mum. The staff are lovely that go above and beyond, and are very good at keeping me aware of any changes or worries. I get an update every time she is seen by a GP, and my mum seems happy there and settled in really quickly. She has had a few problems
recently, but the staff do everything to make sure she is looked after and will spend extra time with her if needed to ensure she is content. I could not recommend enough.