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Derwent Lodge

West Street, Billingshurst, West Sussex RH14 9LX
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my mother is being looked after extremely well and her care needs are always being reviewed and metL P(Daughter of Resident/Service User)
Derwent Lodge, Billingshurst
The care home have been excellentClaire V(Wife of Resident/Service User)
Derwent Lodge, Billingshurst
Overall, amazing and friendly staffPhilip W(Nephew of Resident/Service User)
Derwent Lodge, Billingshurst

Derwent Lodge is a purpose-built care home in tranquil surroundings close to the centre of Billingshurst, West Sussex, which offers residential, nursing and dementia care for older adults with a person-centred approach.

Derwent Lodge employ a skilled care team that focus on supporting residents to achieve their full potential in a safe and friendly environment.

Residents living at Derwent Lodge have a choice of vibrant and enriching activities and a peaceful...  

Care Provided by Derwent Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Care fees are based upon an individual need.

Contact Derwent Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Julie Harper(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1998
  • Last Refurbishment: -1
  • Number of floors: 2

Room Information

  • Single Rooms (56)

Visiting

  • Visiting opens from 10.30am. To enhance the dining experience for everyone, mealtimes are protected. Visitors are welcome to join loved ones for a meal.

Parking

  • Car park to the front of the building.

Derwent Lodge Reviews (40)

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9.3

Derwent Lodge has a Review Score of 9.3 (9.269) out of 10, based on 10 reviews in the last 2 years. Over all time Derwent Lodge has 40 reviews.

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Showing 40 reviews matching selected criteria
Review from S C (Son of Resident) published on 7 July 2026 Submitted via Postal Card
Overall Experience

Just a note about all the staff works at Derwent Lodge Care Home are all doing a wonderful job supporting everyone live there the rooms are always nice clean and tidy the cleaning staff are all doing a great job and the cooking staff is little bit foor the food should do some healthy meals like salads lots of healthy meals my mother is in a care home are doing a great job by supporting her to

Reply from Julie Harper, Home Manager at Derwent Lodge

Thank you for your review and I'm pleased to see that you are happy with the care we provide for your mother. We are currently reviewing the menu options and are open to feedback from residents and their families on the meals provided.

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Review from Rachel J (Daughter of Resident) published on 30 January 2026 Submitted via Website
Overall Experience
Dad was in Derwent Lodge for 2 years and sadly lost his battle with Alzheimers and other complex needs last week.
Derwent lodge is full of wonderful caring staff that have given my Dad so much care and compassion along with the dignity that he deserved. From front of house in the office to deputy managers and amazing nurses who could not of been more caring assuring Dad was kept in as little pain as possible. To the wonderful carers who always had a ready smile for Dad or a jolly sing song with him to try and keep his spirits up and normally encouraging a smile from him. To the wondeful kitchen staff who provided healthy nutritous home cooked food plus Dads favourite cake. To the lovely houseworkers who kept the place smelling fresh and clean. ( This has improved vastly since Dad arrived with the addition of new dayroom and new flooring. )
To entertainment and some wondeful parties we attended with Dad ( 100 %effort from entertainment staff to organise these)

Thankyou Derwent Lodge

Reply from Derwent Lodge, The team at Derwent Lodge

Thank you so much for your very kind words, they are greatly appreciated by everyone at Derwent Lodge. It truly was a privilege and pleasure to care for your father. We are sending our very best wishes to you and your family.

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Review from L W (Daughter of Resident) published on 22 January 2026 Submitted via Website
Overall Experience
My Dad was in Derwent Care Home for respite care from October to December 2025.
The care he received was excellent everyone looked after him so well and I would recommend Derwent Lodge to anyone looking for a care home for a member of their family

Thank you so much to everyone at Derwent Lodge

Reply from Manager, Manager at Derwent Lodge

Thank you for leaving such a positive review. We are glad to hear your Dad had a great stay with us.

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Review from Elizabeth B (Daughter of Resident) published on 8 December 2025 Submitted via Website
Overall Experience
Mother was 105. She had been at Derwent Lodge for five and a half years. She received nothing but kindness, good care and respect from all the staff.
In her final weeks, the care from carers, nurses and general staff was exemplary. My mother was loved and she loved the staff.

The staff worked hard but there were times when Derwent Lodge was understaffed.

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Review from E B (Daughter of Resident) published on 17 November 2025 Submitted via Website
Overall Experience

I recently visited my father at Derwent Lodge and was so impressed by the high standards of cleanliness, organisation, and professionalism throughout the home. But what really stood out was the warmth, kindness, and good humour of the staff - everyone had a smile and genuine care for the residents. Derwent Lodge is a caring and happy place, they do an outstanding job, and it means the world to our family.

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Review from Peter R (Son of Resident) published on 1 July 2025 Submitted via Website
Overall Experience

Our Mum moved into Derwent Lodge in January 2024 with advanced dementia and COPD. The early days were challenging, but the team showed patience, kindness, and professionalism throughout. Over time, Mum settled in, started joining activities, and became part of the Derwent family. The care she received was outstanding. In her final weeks, we were welcomed to stay by her side 24/7, and the compassion shown to both Mum and our family was beyond words. Every member of staff played a part in giving her dignity, peace, and comfort. We will always be grateful for the love and support we received.

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Review from Fi M (Daughter of Resident) published on 4 April 2025 Submitted via Website
Overall Experience

My father spent the last 2 years of his life at Derwent Lodge. His accommodation was light, bright and spacious and his meals were always delicious. The team who took care of my dad were wonderful, always showing great care, respect, kindness and love for him. We felt extremely lucky that he was placed there and will be always be thankful for the care he received right up until he died there.

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Review from Juliet R (Niece of Resident) published on 9 January 2025 Submitted via Website
Overall Experience
My aunt lived at Derwent Lodge from January 2024, until November 2024.
It meant so much to me, to be able to move her from London, so that I could see her daily.
The team at Derwent Lodge treated my aunt with compassion and dignity whilst under their care, I couldn't have asked for any more. I'm particularly grateful to one staff member in particular, who developed a special bond with my aunt. She always had her best interests at heart and my aunt was particularly fond of her.

There's so many people that I'd like to thank, who not only cared for my aunt, but made my family and I, feel so welcome. In particular I would like to recognise 4 staff members in particular for the care, compassion and humanity they showed my aunt, myself and my family, they truly are a credit to Derwent Lodge. I'd also like to mention 3 staff members in particular, for their cheerfulness and support.

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Review from M G (Wife of Resident) published on 4 October 2024 Submitted via Postal Card
Overall Experience

Both management and carers are great. My husband has been very ill recently so last week I spent all day and every day sitting with him. The staff were exceptional both for my husband and myself. They made sure I was looked after and given a meal each day. I can't fault them all the nurses are great.

Reply from Morgan Owen, Home Manager at Derwent Lodge

Many thanks for your very kind review which is very much appreciated by the whole team.

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Review from Barbara O (Wife of Resident) published on 3 October 2024 Submitted via Postal Card
Overall Experience

I have found all carers to be good and nursing is excellent.

Reply from Morgan Owen, Home Manager at Derwent Lodge

Thank you for taking time to review our home it is very much appreciated by all of the team.

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Review from Mike R (Son of Resident) published on 27 February 2024 Submitted via Website
Overall Experience
Lovely attentive staff, who are always friendly.

My mother is happy and content where she is now. Dementia is a terrible disease and the team at Derwent manage this with the resident's dignity at the forefront.

Reply from Maria Wedd, Home Manager at Derwent Lodge

We are very pleased to hear you are happy with the care we deliver to your mum. Thank you for your positive feedback, we will share this with our wider team.

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Review from Anna C (Daughter of Resident) published on 27 February 2024 Submitted via Website
Overall Experience

Excellent care and such a friendly team of carers. My father has been very well cared for and has been made to feel very much at home. Nothing is too much trouble, and his individual needs have been met.

Reply from Maria Wedd, Home Manager at Derwent Lodge

Thank you very much for your recent feedback; we are pleased to hear that you are happy with the care delivered to your loved one. We will pass your feedback onto the wider team.

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Review from Nigel M (Son of Resident) published on 26 February 2024 Submitted via Website
Overall Experience

Mum got transferred to Derwent Lodge after a long time in hospital with Dementia/Frailty and was unable to return home. While the first week was naturally unsettling for her, she has since made good progress, and I can see the improvement that has been achieved by the care and support of the staff involved. While my mum has a number of difficulties, I can see she is in a better space than she was prior to the beginning of the year.

Reply from Maria Wedd, Home Manager at Derwent Lodge

Thank you very much for your recent feedback; we are pleased to hear that you are happy with the care delivered to your loved one. We will pass your feedback on to the wider team.

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Review from Tim H (Son of Resident) published on 8 November 2023 Submitted via Website
Overall Experience

My dear Mum had dementia and mobility issues. The team at Derwent Lodge - were unbelievably compassionate, thoughtful and sensitive. Mum went to Derwent Lodge at the end of her life. I will forever be grateful for the way the team cared for her and put her comfort first. And they always had time for me and my Dad when we had questions or simply felt overwhelmed. They were simply amazing.

Reply from Maria Wedd, Home Manager at Derwent Lodge

Thank you very much for your kind words. We aim to care compassionately for all of our residents and I will ensure your thanks are passed onto the team.

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Review from Joanne B (Daughter of Resident) published on 13 September 2023 Submitted via Website
Overall Experience
I couldn't ask for better care for my Father at Derwent Lodge. The staff are caring and cannot do enough for him. They are approachable and always keep me informed of any progress, changes, medication, visits by healthcare professionals and activities.
You can just see when visiting, that all the staff are passionate and very professional in their duties and respect other staff and residents.

My dad has settled exceptionally well and has been made to feel welcome and they always respect his dignity. I cannot praise Derwent Lodge enough for all they do.

Reply from Maria Wedd, Home Manager at Derwent Lodge

Thank you for your kind words. We will share your positive feedback with the team. We are so pleased to hear you are happy with the care your father receives.

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Review from Kimberley W (Daughter of Resident) published on 12 September 2023 Submitted via Website
Overall Experience

The care my father received at Derwent Lodge was excellent and could not be faulted. Staff all got to know Dad well and cared for his individual needs. The manager was always friendly and willing to speak to me and my family when we came to visit. Another staff member was particularly lovely with the residents and I know my dad was fond of her. We were kept informed of any issues and regularly updated. My only complaint is with the decoration, especially the carpets. The pattern is too busy and it often smelt of urine the last few times I visited. Choosing a home to trust to look after a family member is always difficult but in this instance I know we made to correct choice. Thanks to all of the staff.

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Review from Claire V (Wife of Resident) published on 21 August 2023 Submitted via Postal Card
Overall Experience

My husband was discharged into this care home from hospital following a TIA. He has severe Alzheimer's, dementia and Parkinson's. The care home have been excellent in helping him settle in despite several falls requiring medical attention. The staff are all lovely. My only complaint is recently the home has smelt of urine.

Reply from Maria Wedd, Home Manager at Derwent Lodge

Thank you very much for your review. We will pass this on to the team. We are aware of the malodour currently and apologise for this, we are working hard to resolve this.

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Review from Philip W (Nephew of Resident) published on 2 June 2023 Submitted via Website
Overall Experience

Overall, amazing and friendly staff, staff always trying to take time with the residents which is hard because they all have different needs and personalities. Home is always clean and tidy. A wonderful care home where you know you don't have to worry about the care of your loved one as you know that they are in capable and caring hands

Reply from Maria Wedd, Home Manager at Derwent Lodge

Thank you very much for your kind words. We will pass these onto the care team. We are very pleased to hear you’re happy with the care we deliver.

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Review from L P (Daughter of Resident) published on 16 May 2023 Submitted via Website
Overall Experience

Amazing caring staff and management at Derwent Lodge. They make me feel like my mother is being looked after extremely well and her care needs are always being reviewed and met. Great communication with family members.

Reply from Maria Wedd, Home Manager at Derwent Lodge

Thank you for taking the time to share your views. We will pass your feedback on to the wider staff team. We are so pleased you are happy with the care your mother receives.

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Review from R H (Son-in-law of Resident) published on 4 January 2023 Submitted via Website
Overall Experience
After a recent visit to Derwent Lodge my wife and I visited her father just before Christmas and to be honest, not impressed! His toilet was dirty, clearly not cleaned for several days, a strong smell of urine in his room, PAT test stickers on his appliances were out of date one not updated since 2018.

Resident alarms left for 15 minutes before I had to suggest to a staff member that someone should attend the call. There is a constant need for more cash despite already paying more than £1200 per week, in fact, we were asked for £10 while there visiting so he could get a haircut. I've got photos of all.

Reply from Maria Wedd, Home Manager at Derwent Lodge

Thank you for your feedback. Please could you email directly so we can contact you to discuss these concerns further to enable us to investigate the issues mentioned.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 May 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Derwent Lodge.

Upcoming Events

There are no upcoming events for Derwent Lodge.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Derwent Lodge.

Accreditations

There are no accreditations posted yet for Derwent Lodge.

Meet the Team (1)

Julie Harper
Julie HarperJob Title:Home ManagerJoined: 2026

As Home Manager for Derwent Lodge, I strive to ensure my team makes the care home feel welcoming both for residents and their families.

Frequently Asked Questions about Derwent Lodge

What types of Care is Derwent Lodge registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Derwent Lodge have?

There are 56 Single Rooms.

What are the Facilities & Services at Derwent Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Derwent Lodge to the centre of Billingshurst?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Derwent Lodge to verify any information. View our terms and conditions. Derwent Lodge has an Enhanced Service -more info.