
my mother is being looked after extremely well and her care needs are always being reviewed and metL P(Daughter of Resident/Service User)

The care home have been excellentClaire V(Wife of Resident/Service User)

Overall, amazing and friendly staffPhilip W(Nephew of Resident/Service User)

my mother is being looked after extremely well and her care needs are always being reviewed and metL P(Daughter of Resident/Service User)

The care home have been excellentClaire V(Wife of Resident/Service User)

Overall, amazing and friendly staffPhilip W(Nephew of Resident/Service User)

Derwent Lodge is a purpose-built care home in tranquil surroundings close to the centre of Billingshurst, West Sussex, which offers residential, nursing and dementia care for older adults with a person-centred approach.
Derwent Lodge employ a skilled care team that focus on supporting residents to achieve their full potential in a safe and friendly environment.
Residents living at Derwent Lodge have a choice of vibrant and enriching activities and a peaceful...
Care Provided by Derwent Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 56 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Care fees are based upon an individual need.
Contact Derwent Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Splendid Care Ltd
- Private Owned
Person in charge
- Julie Harper(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1998
- Last Refurbishment: -1
- Number of floors: 2
Room Information
- Single Rooms (56)
Visiting
- Visiting opens from 10.30am. To enhance the dining experience for everyone, mealtimes are protected. Visitors are welcome to join loved ones for a meal.
Parking
- Car park to the front of the building.
Derwent Lodge Reviews (40)
Derwent Lodge has a Review Score of 9.3 (9.269) out of 10, based on 10 reviews in the last 2 years.
Over all time Derwent Lodge has 40 reviews.
Just a note about all the staff works at Derwent Lodge Care Home are all doing a wonderful job supporting everyone live there the rooms are always nice clean and tidy the cleaning staff are all doing a great job and the cooking staff is little bit foor the food should do some healthy meals like salads lots of healthy meals my mother is in a care home are doing a great job by supporting her to
Thank you for your review and I'm pleased to see that you are happy with the care we provide for your mother. We are currently reviewing the menu options and are open to feedback from residents and their families on the meals provided.
Derwent lodge is full of wonderful caring staff that have given my Dad so much care and compassion along with the dignity that he deserved. From front of house in the office to deputy managers and amazing nurses who could not of been more caring assuring Dad was kept in as little pain as possible. To the wonderful carers who always had a ready smile for Dad or a jolly sing song with him to try and keep his spirits up and normally encouraging a smile from him. To the wondeful kitchen staff who provided healthy nutritous home cooked food plus Dads favourite cake. To the lovely houseworkers who kept the place smelling fresh and clean. ( This has improved vastly since Dad arrived with the addition of new dayroom and new flooring. )
To entertainment and some wondeful parties we attended with Dad ( 100 %effort from entertainment staff to organise these)
Thankyou Derwent Lodge
Thank you so much for your very kind words, they are greatly appreciated by everyone at Derwent Lodge. It truly was a privilege and pleasure to care for your father. We are sending our very best wishes to you and your family.
The care he received was excellent everyone looked after him so well and I would recommend Derwent Lodge to anyone looking for a care home for a member of their family
Thank you so much to everyone at Derwent Lodge
Thank you for leaving such a positive review. We are glad to hear your Dad had a great stay with us.
In her final weeks, the care from carers, nurses and general staff was exemplary. My mother was loved and she loved the staff.
The staff worked hard but there were times when Derwent Lodge was understaffed.
I recently visited my father at Derwent Lodge and was so impressed by the high standards of cleanliness, organisation, and professionalism throughout the home. But what really stood out was the warmth, kindness, and good humour of the staff - everyone had a smile and genuine care for the residents. Derwent Lodge is a caring and happy place, they do an outstanding job, and it means the world to our family.
Our Mum moved into Derwent Lodge in January 2024 with advanced dementia and COPD. The early days were challenging, but the team showed patience, kindness, and professionalism throughout. Over time, Mum settled in, started joining activities, and became part of the Derwent family. The care she received was outstanding. In her final weeks, we were welcomed to stay by her side 24/7, and the compassion shown to both Mum and our family was beyond words. Every member of staff played a part in giving her dignity, peace, and comfort. We will always be grateful for the love and support we received.
My father spent the last 2 years of his life at Derwent Lodge. His accommodation was light, bright and spacious and his meals were always delicious. The team who took care of my dad were wonderful, always showing great care, respect, kindness and love for him. We felt extremely lucky that he was placed there and will be always be thankful for the care he received right up until he died there.
It meant so much to me, to be able to move her from London, so that I could see her daily.
The team at Derwent Lodge treated my aunt with compassion and dignity whilst under their care, I couldn't have asked for any more. I'm particularly grateful to one staff member in particular, who developed a special bond with my aunt. She always had her best interests at heart and my aunt was particularly fond of her.
There's so many people that I'd like to thank, who not only cared for my aunt, but made my family and I, feel so welcome. In particular I would like to recognise 4 staff members in particular for the care, compassion and humanity they showed my aunt, myself and my family, they truly are a credit to Derwent Lodge. I'd also like to mention 3 staff members in particular, for their cheerfulness and support.
Both management and carers are great. My husband has been very ill recently so last week I spent all day and every day sitting with him. The staff were exceptional both for my husband and myself. They made sure I was looked after and given a meal each day. I can't fault them all the nurses are great.
Many thanks for your very kind review which is very much appreciated by the whole team.
I have found all carers to be good and nursing is excellent.
Thank you for taking time to review our home it is very much appreciated by all of the team.
My mother is happy and content where she is now. Dementia is a terrible disease and the team at Derwent manage this with the resident's dignity at the forefront.
We are very pleased to hear you are happy with the care we deliver to your mum. Thank you for your positive feedback, we will share this with our wider team.
Excellent care and such a friendly team of carers. My father has been very well cared for and has been made to feel very much at home. Nothing is too much trouble, and his individual needs have been met.
Thank you very much for your recent feedback; we are pleased to hear that you are happy with the care delivered to your loved one. We will pass your feedback onto the wider team.
Mum got transferred to Derwent Lodge after a long time in hospital with Dementia/Frailty and was unable to return home. While the first week was naturally unsettling for her, she has since made good progress, and I can see the improvement that has been achieved by the care and support of the staff involved. While my mum has a number of difficulties, I can see she is in a better space than she was prior to the beginning of the year.
Thank you very much for your recent feedback; we are pleased to hear that you are happy with the care delivered to your loved one. We will pass your feedback on to the wider team.
My dear Mum had dementia and mobility issues. The team at Derwent Lodge - were unbelievably compassionate, thoughtful and sensitive. Mum went to Derwent Lodge at the end of her life. I will forever be grateful for the way the team cared for her and put her comfort first. And they always had time for me and my Dad when we had questions or simply felt overwhelmed. They were simply amazing.
Thank you very much for your kind words. We aim to care compassionately for all of our residents and I will ensure your thanks are passed onto the team.
You can just see when visiting, that all the staff are passionate and very professional in their duties and respect other staff and residents.
My dad has settled exceptionally well and has been made to feel welcome and they always respect his dignity. I cannot praise Derwent Lodge enough for all they do.
Thank you for your kind words. We will share your positive feedback with the team. We are so pleased to hear you are happy with the care your father receives.
The care my father received at Derwent Lodge was excellent and could not be faulted. Staff all got to know Dad well and cared for his individual needs. The manager was always friendly and willing to speak to me and my family when we came to visit. Another staff member was particularly lovely with the residents and I know my dad was fond of her. We were kept informed of any issues and regularly updated. My only complaint is with the decoration, especially the carpets. The pattern is too busy and it often smelt of urine the last few times I visited. Choosing a home to trust to look after a family member is always difficult but in this instance I know we made to correct choice. Thanks to all of the staff.
My husband was discharged into this care home from hospital following a TIA. He has severe Alzheimer's, dementia and Parkinson's. The care home have been excellent in helping him settle in despite several falls requiring medical attention. The staff are all lovely. My only complaint is recently the home has smelt of urine.
Thank you very much for your review. We will pass this on to the team. We are aware of the malodour currently and apologise for this, we are working hard to resolve this.
Overall, amazing and friendly staff, staff always trying to take time with the residents which is hard because they all have different needs and personalities. Home is always clean and tidy. A wonderful care home where you know you don't have to worry about the care of your loved one as you know that they are in capable and caring hands
Thank you very much for your kind words. We will pass these onto the care team. We are very pleased to hear you’re happy with the care we deliver.
Amazing caring staff and management at Derwent Lodge. They make me feel like my mother is being looked after extremely well and her care needs are always being reviewed and met. Great communication with family members.
Thank you for taking the time to share your views. We will pass your feedback on to the wider staff team. We are so pleased you are happy with the care your mother receives.
Resident alarms left for 15 minutes before I had to suggest to a staff member that someone should attend the call. There is a constant need for more cash despite already paying more than £1200 per week, in fact, we were asked for £10 while there visiting so he could get a haircut. I've got photos of all.
Thank you for your feedback. Please could you email directly so we can contact you to discuss these concerns further to enable us to investigate the issues mentioned.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 May 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Derwent Lodge.
There are no upcoming events for Derwent Lodge.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Derwent Lodge.
Accreditations
There are no accreditations posted yet for Derwent Lodge.
Meet the Team (1)

As Home Manager for Derwent Lodge, I strive to ensure my team makes the care home feel welcoming both for residents and their families.
Frequently Asked Questions about Derwent Lodge
What types of Care is Derwent Lodge registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Derwent Lodge have?
There are 56 Single Rooms.
What are the Facilities & Services at Derwent Lodge?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Derwent Lodge to the centre of Billingshurst?
0.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Derwent Lodge to verify any information. View our terms and conditions. Derwent Lodge has an Enhanced Service -more info.