West Street, Billingshurst RH14 9LX
Longfield Manor, in Billingshurst, makes the most of peaceful surroundings in order to provide a comfortable retirement and an atmosphere where well-being and friendliness are at the heart of all objectives.
The home specialises in the complications of mental frailties, including the challenges of dementia care and Alzheimer's.
Care workers respect each individual's right to live a normal life, while supported a sound diet and offering access to a range of therapies and activities.
Group: Sussex Healthcare
Person in charge: Mary Jaiyeola (Manager)
Local Authority / Social Services: West Sussex County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Stroke • Visual Impairment
Admission Information: Ages 50+.
Single Rooms: 52
Shared Rooms: 4
Rooms with ensuite WC: 56
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Longfield Manor: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Longfield Manor has a Review Score of 5.2 (5.209)
The Review Score of 5.2 (maximum of 10) for Longfield Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.7 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Longfield Manor in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 3.667 for Longfield Manor is calculated as follows: ( (9 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 12 Ratings = 3.667
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.542 Points relating to the number of positive Reviews for Longfield Manor is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 1 Reviews ÷ 12 Target = 0.083 , then divided by 2 = 0.042
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by D (Resident) on Tuesday 9 August 2016. Relates to July 2016.
With regard to the question of food and drink, there has been no chef here at Longfield for months and the food is poor, the meat is tough, the vegetables are always over cooked and the general standard has gone downhill. Outside there is a lovely garden area but as I am not at all mobile once I have been taken outside, I'm stuck there as there is no way of attracting anyone's attention.
How likely would you be to recommend Longfield Manor? Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Good
Food & Drink: Poor
Safety / Security: Good
Value for Money: Satisfactory
There are currently no Care Home Idol entrants who have performed at Longfield Manor