Care Homes Owned by Splendid Care
9.4
Group Review Score
(the average from all locations with a review score)
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Splendid Care Locations (3)
Upper Mead
9.7
37 reviews
Fabians Way, Henfield BN5 9PX
"We as a family can't thank the whole team at Upper Meads enough for their sensitivity, kindness, patience and hard work with our Mum, who…" Read all 37 reviews
Location Type Care Home
Upper Mead is a purpose-built care home in the historic village of Henfield, West Sussex. The home delivers residential, nursing and dementia care for older adults with choice, dignity and respect at the heart of everything. The home has a strong… Read more about Upper Mead
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Palliative Care
- 48 Rooms
Derwent Lodge
9.5
39 reviews
West Street, Billingshurst RH14 9LX
"Dad was in Derwent Lodge for 2 years and sadly lost his battle with Alzheimers and other complex needs last week. Derwent lodge is full of…" Read all 39 reviews
Location Type Care Home
Derwent Lodge is a purpose-built care home in tranquil surroundings close to the centre of Billingshurst, West Sussex, which offers residential, nursing and dementia care for older adults with a person-centred approach. Derwent Lodge employ a skilled… Read more about Derwent Lodge
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 56 Rooms
Ullswater Cottage
9.1
14 reviews
Old Brighton Road South, Pease Pottage, Crawley RH11 9AG
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Residential Care
- Nursing Care
- Younger Adults
- Physical Disability
- Acquired Brain Injury
- 10 Rooms
Other Care Groups you may be interested in:
Splendid Care Reviews (90)
9.4
Splendid Care has a Group Review Score of 9.4 (9.439) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Splendid Care must have a Review Score.
Review of
Derwent Lodge
from Rachel J (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Dad was in Derwent Lodge for 2 years and sadly lost his battle with Alzheimers and other complex needs last week.
Derwent lodge is full of wonderful caring staff that have given my Dad so much care and compassion along with the dignity that he deserved. From front of house in the office to deputy managers
Derwent lodge is full of wonderful caring staff that have given my Dad so much care and compassion along with the dignity that he deserved. From front of house in the office to deputy managers
and amazing nurses who could not of been more caring assuring Dad was kept in as little pain as possible. To the wonderful carers who always had a ready smile for Dad or a jolly sing song with him to try and keep his spirits up and normally encouraging a smile from him. To the wondeful kitchen staff who provided healthy nutritous home cooked food plus Dads favourite cake. To the lovely houseworkers who kept the place smelling fresh and clean. ( This has improved vastly since Dad arrived with the addition of new dayroom and new flooring. )
To entertainment and some wondeful parties we attended with Dad ( 100 %effort from entertainment staff to organise these)
Thankyou Derwent Lodge
To entertainment and some wondeful parties we attended with Dad ( 100 %effort from entertainment staff to organise these)
Thankyou Derwent Lodge
Reply from Derwent Lodge, The team at Derwent LodgeThank you so much for your very kind words, they are greatly appreciated by everyone at Derwent Lodge. It truly was a privilege and pleasure to care for your father. We are sending our very best wishes to you and your family.
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Review of
Derwent Lodge
from L W (Daughter of Resident) published on 22 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Dad was in Derwent Care Home for respite care from October to December 2025.
The care he received was excellent everyone looked after him so well and I would recommend Derwent Lodge to anyone looking for a care home for a member of their family
Thank you so much to everyone at Derwent Lodge
The care he received was excellent everyone looked after him so well and I would recommend Derwent Lodge to anyone looking for a care home for a member of their family
Thank you so much to everyone at Derwent Lodge
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Review of
Derwent Lodge
from Elizabeth B (Daughter of Resident) published on 8 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mother was 105. She had been at Derwent Lodge for five and a half years. She received nothing but kindness, good care and respect from all the staff.
In her final weeks, the care from carers, nurses and general staff was exemplary. My mother was loved and she loved the staff.
The staff worked
In her final weeks, the care from carers, nurses and general staff was exemplary. My mother was loved and she loved the staff.
The staff worked
hard but there were times when Derwent Lodge was understaffed.
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Review of
Derwent Lodge
from E B (Daughter of Resident) published on 17 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I recently visited my father at Derwent Lodge and was so impressed by the high standards of cleanliness, organisation, and professionalism throughout the home. But what really stood out was the warmth, kindness, and good humour of the staff - everyone had a smile and genuine care for the residents.
Derwent Lodge is a caring and happy place, they do an outstanding job, and it means the world to our family.
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Review of
Upper Mead
from Kerry M (Daughter of Resident) published on 27 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We as a family can't thank the whole team at Upper Meads enough for their sensitivity, kindness, patience and hard work with our Mum, who sadly passed away on 2nd August.
Mum often needed a handhold when she felt anxious, and the staff always took the time to accommodate this. Thank you so much, it
Mum often needed a handhold when she felt anxious, and the staff always took the time to accommodate this. Thank you so much, it
meant a lot to her and us.
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Review of
Derwent Lodge
from Peter R (Son of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our Mum moved into Derwent Lodge in January 2024 with advanced dementia and COPD. The early days were challenging, but the team showed patience, kindness, and professionalism throughout. Over time, Mum settled in, started joining activities, and became part of the Derwent family. The care she received
was outstanding. In her final weeks, we were welcomed to stay by her side 24/7, and the compassion shown to both Mum and our family was beyond words. Every member of staff played a part in giving her dignity, peace, and comfort. We will always be grateful for the love and support we received.
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Review of
Ullswater Cottage
from Silvano R (Friend of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff are always polite and helpful. I came to read to a resident and they always are very willing to help by providing a chair and a drink. During our visits they are kind to the resident and ourselves.
Reply from Joe Patterson, Home Manager at Ullswater CottageThankyou for your review and also thankyou for what you do for our residents,
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Review of
Ullswater Cottage
from D P (Mother of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the staff are so friendly and amazing and I couldn't fault with the care that they give not only my son but all the other residents that live there. I'm very happy to have my son here because I know he is receiving the best care that he can get.
Reply from Joe Patterson, Home Manager at Ullswater CottageThank you so much for your review, we are so pleased you and your son are having the best experience here at Ullswater Cottage.
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Review of
Ullswater Cottage
from A W (Daughter of Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
We called for a medication review and this was carried out successfully. This care home for us has a really good communication in place and any queries are answered swiftly.
Reply from Joe Patterson, Home Manager at Ullswater CottageThank you so much for your review. Communication is a key element within Ullswater care home and we are so pleased you are having a great experience with the team here.
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Review of
Upper Mead
from l m (Granddaughter of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Thank you so much for the care given to my grandad. Your staff were so friendly. Were there to help if we needed. He passed away here as was end of life and as a family were happy with the care he received. He appeared fairly content when I visited him.
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Review of
Derwent Lodge
from Fi M (Daughter of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father spent the last 2 years of his life at Derwent Lodge. His accommodation was light, bright and spacious and his meals were always delicious. The team who took care of my dad were wonderful, always showing great care, respect, kindness and love for him. We felt extremely lucky that he was placed
there and will be always be thankful for the care he received right up until he died there.
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Review of
Derwent Lodge
from Juliet R (Niece of Resident) published on 9 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My aunt lived at Derwent Lodge from January 2024, until November 2024.
It meant so much to me, to be able to move her from London, so that I could see her daily.
The team at Derwent Lodge treated my aunt with compassion and dignity whilst under their care, I couldn't have asked for any more. I'm
It meant so much to me, to be able to move her from London, so that I could see her daily.
The team at Derwent Lodge treated my aunt with compassion and dignity whilst under their care, I couldn't have asked for any more. I'm
particularly grateful to one staff member in particular, who developed a special bond with my aunt. She always had her best interests at heart and my aunt was particularly fond of her.
There's so many people that I'd like to thank, who not only cared for my aunt, but made my family and I, feel so welcome. In particular I would like to recognise 4 staff members in particular for the care, compassion and humanity they showed my aunt, myself and my family, they truly are a credit to Derwent Lodge. I'd also like to mention 3 staff members in particular, for their cheerfulness and support.
There's so many people that I'd like to thank, who not only cared for my aunt, but made my family and I, feel so welcome. In particular I would like to recognise 4 staff members in particular for the care, compassion and humanity they showed my aunt, myself and my family, they truly are a credit to Derwent Lodge. I'd also like to mention 3 staff members in particular, for their cheerfulness and support.
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Review of
Upper Mead
from Doreen S (Wife of Resident) published on 18 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
He is in this nursing home as he needs palliative care. This home is wonderful, all bright and clean. The rooms are all lovely (cleaning every day). All the staff are excellent all very kind and caring. My husband could not be looked after any better. Thank you.
Reply from Lynn Lovett, Home Manager at Upper MeadThank you so much for your lovely words, I share them with all the staff.
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Review of
Upper Mead
from Julie W (Niece of Resident) published on 12 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Thank you for all your care and kindness to my uncle. You all go beyond loveliness, so thoughtful.
Thank you again!
Thank you again!
Reply from Lynn Lovett, Home Manager at Upper MeadThank you so much for your lovely comments I will pass them on to all the staff.
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Review of
Upper Mead
from Lynne P (Daughter of Resident) published on 21 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother was placed with Upper Mead in January as an emergency placement. The placement was longer than I hoped, but the care and support given by all the staff at Upper Mead was exceptional, not only for my mother but also for my father when he came to visit.
My thanks also to two members of staff
My thanks also to two members of staff
within management who were very kind and supportive in guiding me through difficult times. I am extremely grateful to every single member of the staff at Upper Mead, who are truly very special people.
Reply from Lynn Lovett, Home Manager at Upper MeadThank you so much for your kind review which I will share with all the staff.
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Review of
Derwent Lodge
from M G (Wife of Resident) published on 4 October 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Both management and carers are great. My husband has been very ill recently so last week I spent all day and every day sitting with him. The staff were exceptional both for my husband and myself. They made sure I was looked after and given a meal each day. I can't fault them all the nurses are great.
Reply from Morgan Owen, Home Manager at Derwent LodgeMany thanks for your very kind review which is very much appreciated by the whole team.
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Review of
Derwent Lodge
from Barbara O (Wife of Resident) published on 3 October 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I have found all carers to be good and nursing is excellent.
Reply from Morgan Owen, Home Manager at Derwent LodgeThank you for taking time to review our home it is very much appreciated by all of the team.
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Review of
Upper Mead
from Pamela S (Mother of Resident) published on 14 August 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Happy home. Staff kind, helpful.
Food good.
Food good.
Reply from Lynn Lovett, Home Manager at Upper MeadThank you so much for the lovely review I will pass this on to all the staff.
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Review of
Upper Mead
from Clair R (Wife of Resident) published on 31 July 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband is staying with Upper Mead who we think are the very best. The manager and her team go out of their way to give their very best which makes a very happy camp. So a big thank you to all. Kind regards.
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Review of
Upper Mead
from C W (Son of Resident) published on 7 June 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Great staff who really care epitomize Upper Mead Care Home. The manager has an open-door policy and is always happy to help. All the staff are wonderful.
Reply from Lynn Lovett, Home Manager at Upper MeadThank you so much for your kind review, I will pass your comments on to all the staff.
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Splendid Care own 3 Care Homes.
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