Splendid Health Care in West Sussex | 3 Care Homes

Review of
Upper Mead
from Kerry M (Daughter of Resident) published on 27 August 2025

Submitted via Website • Report

Overall Experience

We as a family can't thank the whole team at Upper Meads enough for their sensitivity, kindness, patience and hard work with our Mum, who sadly passed away on 2nd August.
Mum often needed a handhold when she felt anxious, and the staff always took the time to accommodate this. Thank you so much, it

meant a lot to her and us.

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Review of
Derwent Lodge
from Peter R (Son of Resident) published on 1 July 2025

Submitted via Website • Report

Overall Experience

Our Mum moved into Derwent Lodge in January 2024 with advanced dementia and COPD. The early days were challenging, but the team showed patience, kindness, and professionalism throughout. Over time, Mum settled in, started joining activities, and became part of the Derwent family. The care she received

was outstanding. In her final weeks, we were welcomed to stay by her side 24/7, and the compassion shown to both Mum and our family was beyond words. Every member of staff played a part in giving her dignity, peace, and comfort. We will always be grateful for the love and support we received.

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Review of
Ullswater Cottage
from Silvano R (Friend of Resident) published on 26 June 2025

Submitted via Postal Card • Report

Overall Experience

Staff are always polite and helpful. I came to read to a resident and they always are very willing to help by providing a chair and a drink. During our visits they are kind to the resident and ourselves.

Reply from Joe Patterson, Home Manager at Ullswater Cottage

Thankyou for your review and also thankyou for what you do for our residents,

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Review of
Ullswater Cottage
from D P (Mother of Resident) published on 26 June 2025

Submitted via Website • Report

Overall Experience

All the staff are so friendly and amazing and I couldn't fault with the care that they give not only my son but all the other residents that live there. I'm very happy to have my son here because I know he is receiving the best care that he can get.

Reply from Joe Patterson, Home Manager at Ullswater Cottage

Thank you so much for your review, we are so pleased you and your son are having the best experience here at Ullswater Cottage.

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Review of
Ullswater Cottage
from A W (Daughter of Resident) published on 4 June 2025

Submitted via Postal Card • Report

Overall Experience

We called for a medication review and this was carried out successfully. This care home for us has a really good communication in place and any queries are answered swiftly.

Reply from Joe Patterson, Home Manager at Ullswater Cottage

Thank you so much for your review. Communication is a key element within Ullswater care home and we are so pleased you are having a great experience with the team here.

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Review of
Upper Mead
from l m (Granddaughter of Resident) published on 14 May 2025

Submitted via Website • Report

Overall Experience

Thank you so much for the care given to my grandad. Your staff were so friendly. Were there to help if we needed. He passed away here as was end of life and as a family were happy with the care he received. He appeared fairly content when I visited him.

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Review of
Derwent Lodge
from Fi M (Daughter of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

My father spent the last 2 years of his life at Derwent Lodge. His accommodation was light, bright and spacious and his meals were always delicious. The team who took care of my dad were wonderful, always showing great care, respect, kindness and love for him. We felt extremely lucky that he was placed

there and will be always be thankful for the care he received right up until he died there.

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Review of
Derwent Lodge
from Juliet R (Niece of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience

My aunt lived at Derwent Lodge from January 2024, until November 2024.
It meant so much to me, to be able to move her from London, so that I could see her daily.
The team at Derwent Lodge treated my aunt with compassion and dignity whilst under their care, I couldn't have asked for any more. I'm

particularly grateful to one staff member in particular, who developed a special bond with my aunt. She always had her best interests at heart and my aunt was particularly fond of her.
There's so many people that I'd like to thank, who not only cared for my aunt, but made my family and I, feel so welcome. In particular I would like to recognise 4 staff members in particular for the care, compassion and humanity they showed my aunt, myself and my family, they truly are a credit to Derwent Lodge. I'd also like to mention 3 staff members in particular, for their cheerfulness and support.

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Review of
Upper Mead
from Doreen S (Wife of Resident) published on 18 December 2024

Submitted via Postal Card • Report

Overall Experience

He is in this nursing home as he needs palliative care. This home is wonderful, all bright and clean. The rooms are all lovely (cleaning every day). All the staff are excellent all very kind and caring. My husband could not be looked after any better. Thank you.

Reply from Lynn Lovett, Home Manager at Upper Mead

Thank you so much for your lovely words, I share them with all the staff.

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Review of
Upper Mead
from Julie W (Niece of Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience

Thank you for all your care and kindness to my uncle. You all go beyond loveliness, so thoughtful.
Thank you again!

Reply from Lynn Lovett, Home Manager at Upper Mead

Thank you so much for your lovely comments I will pass them on to all the staff.

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Review of
Upper Mead
from Lynne P (Daughter of Resident) published on 21 November 2024

Submitted via Website • Report

Overall Experience

My mother was placed with Upper Mead in January as an emergency placement. The placement was longer than I hoped, but the care and support given by all the staff at Upper Mead was exceptional, not only for my mother but also for my father when he came to visit.
My thanks also to two members of staff

within management who were very kind and supportive in guiding me through difficult times. I am extremely grateful to every single member of the staff at Upper Mead, who are truly very special people.

Reply from Lynn Lovett, Home Manager at Upper Mead

Thank you so much for your kind review which I will share with all the staff.

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Review of
Derwent Lodge
from M G (Wife of Resident) published on 4 October 2024

Submitted via Postal Card • Report

Overall Experience

Both management and carers are great. My husband has been very ill recently so last week I spent all day and every day sitting with him. The staff were exceptional both for my husband and myself. They made sure I was looked after and given a meal each day. I can't fault them all the nurses are great.

Reply from Morgan Owen, Home Manager at Derwent Lodge

Many thanks for your very kind review which is very much appreciated by the whole team.

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Review of
Derwent Lodge
from Barbara O (Wife of Resident) published on 3 October 2024

Submitted via Postal Card • Report

Overall Experience

I have found all carers to be good and nursing is excellent.

Reply from Morgan Owen, Home Manager at Derwent Lodge

Thank you for taking time to review our home it is very much appreciated by all of the team.

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Review of
Upper Mead
from Pamela S (Mother of Resident) published on 14 August 2024

Submitted via Postal Card • Report

Overall Experience

Happy home. Staff kind, helpful.
Food good.

Reply from Lynn Lovett, Home Manager at Upper Mead

Thank you so much for the lovely review I will pass this on to all the staff.

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Review of
Upper Mead
from Clair R (Wife of Resident) published on 31 July 2024

Submitted via Postal Card • Report

Overall Experience

My husband is staying with Upper Mead who we think are the very best. The manager and her team go out of their way to give their very best which makes a very happy camp. So a big thank you to all. Kind regards.

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Review of
Upper Mead
from C W (Son of Resident) published on 7 June 2024

Submitted via Postal Card • Report

Overall Experience

Great staff who really care epitomize Upper Mead Care Home. The manager has an open-door policy and is always happy to help. All the staff are wonderful.

Reply from Lynn Lovett, Home Manager at Upper Mead

Thank you so much for your kind review, I will pass your comments on to all the staff.

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Review of
Upper Mead
from G W (Granddaughter of Resident) published on 7 June 2024

Submitted via Postal Card • Report

Overall Experience

The staff are all lovely and happy to help. All are personable and friendly.

Reply from Lynn Lovett, Home Manager at Upper Mead

Thank you so much for your lovely review, I will pass this on to all the staff.

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Review of
Upper Mead
from R M (Wife of Resident) published on 3 June 2024

Submitted via Postal Card • Report

Overall Experience

All the staff at Upper Mead are so kind and efficient. My husband is always clean and dressed very well and always shaved. The whole care home is kept clean and tidy.

Reply from Lynn Lovett, Home Manager at Upper Mead

Thank you so much for your kind review, I will share this with all the staff.

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Review of
Upper Mead
from I W (Son of Resident) published on 10 May 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been at Upper Mead since October 2015. She has always been looked after very well and is very happy there. The continuity of the staff and nurses caring for her has helped tremendously. Thank you!

Reply from Lynn Lovett, Home Manager at Upper Mead

Thank you so much for your lovely review, it's a pleasure looking after your mum. I will pass this onto all the staff.

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Review of
Upper Mead
from E R (Granddaughter of Resident) published on 8 May 2024

Submitted via Website • Report

Overall Experience

Upper Mead have been amazing. I couldn’t have asked for a better home for Grandma to live in - the staff have gone above and beyond, and Grandma has referred to everyone here as her second family.
All the staff are so friendly and always have a smile on their faces when greeting and carrying out care.
The

staff have also treated my Grandad (who doesn’t live at Upper Mead) with such care and compassion.
I highly recommend Upper Mead.

Reply from Lynn Lovett, Home Manager at Upper Mead

Thank you so much for your lovely review. It was our pleasure looking after your Grandma. We miss her dearly.

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Care Homes Owned by Splendid Health Care in West Sussex

Splendid Health Care Locations in West Sussex (3)

Splendid Health Care Reviews in West Sussex (86)

Upper Mead

Derwent Lodge

Ullswater Cottage

Ullswater Cottage

Ullswater Cottage

Upper Mead

Derwent Lodge

Derwent Lodge

Upper Mead

Upper Mead

Upper Mead

Derwent Lodge

Derwent Lodge

Upper Mead

Upper Mead

Upper Mead

Upper Mead

Upper Mead

Upper Mead

Upper Mead

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