Care Homes Owned by Splendid Care Ltd in West Sussex

This care home is superb. It is homely and care is personalised. My father was at the home for just a few weeks for end of life care. Communication was good throughout. There is always a warm welcome and staff take their time to get to know you. This is not a modern, newly built home, but that does not dictate the care. Thank you for looking after my father at the end of his life.

Our Mum moved into Upper Mead in May 2026, and since she has been there we have noticed a change in her, she has put on weight, laughing more, and talking more. This is all down to the staff at the home. A special thank you to Steph. The staff really care about the residents and they are very well looked after. When you visit the staff make you feel welcome, a really lovely atmosphere.

My father has been a resident of this incredible place since September 2025, and I cannot emphasise how utterly brilliant this home is. They are so kind to my dad and also the care is so good. They are attentive and provide so much support for him. Having lived independently for so long, I was worried he would not be settled, but he settled in so quickly because of the love and kindness he receives at Upper Mead. I am very keen to ensure everyone knows how awesome this home is.

Staff are excellent at this home; Trevor is content here and kept extremely clean and comfortable. They are very attentive to their patients here. Cannot fault them in any way. I would highly recommend this home to anyone.

Just a note about all the staff works at Derwent Lodge Care Home are all doing a wonderful job supporting everyone live there the rooms are always nice clean and tidy the cleaning staff are all doing a great job and the cooking staff is little bit foor the food should do some healthy meals like salads lots of healthy meals my mother is in a care home are doing a great job by supporting her to

Myself and my daughters wanted to say how exceptional the Manager and all the staff are at Ullswater Cottage. My husband was admitted for respite care, but he really did not want to leave home, understandably. The staff have shown him nothing but compassion, kindness and care at such a difficult time, and he now is luckily enough to stay on as a permanent resident.

Thankyou Derwent Lodge

Thank you so much to everyone at Derwent Lodge

The staff worked hard but there were times when Derwent Lodge was understaffed.

I recently visited my father at Derwent Lodge and was so impressed by the high standards of cleanliness, organisation, and professionalism throughout the home. But what really stood out was the warmth, kindness, and good humour of the staff - everyone had a smile and genuine care for the residents. Derwent Lodge is a caring and happy place, they do an outstanding job, and it means the world to our family.

Mum often needed a handhold when she felt anxious, and the staff always took the time to accommodate this. Thank you so much, it meant a lot to her and us.

Our Mum moved into Derwent Lodge in January 2024 with advanced dementia and COPD. The early days were challenging, but the team showed patience, kindness, and professionalism throughout. Over time, Mum settled in, started joining activities, and became part of the Derwent family. The care she received was outstanding. In her final weeks, we were welcomed to stay by her side 24/7, and the compassion shown to both Mum and our family was beyond words. Every member of staff played a part in giving her dignity, peace, and comfort. We will always be grateful for the love and support we received.

Staff are always polite and helpful. I came to read to a resident and they always are very willing to help by providing a chair and a drink. During our visits they are kind to the resident and ourselves.

All the staff are so friendly and amazing and I couldn't fault with the care that they give not only my son but all the other residents that live there. I'm very happy to have my son here because I know he is receiving the best care that he can get.

We called for a medication review and this was carried out successfully. This care home for us has a really good communication in place and any queries are answered swiftly.

Thank you so much for the care given to my grandad. Your staff were so friendly. Were there to help if we needed. He passed away here as was end of life and as a family were happy with the care he received. He appeared fairly content when I visited him.

My father spent the last 2 years of his life at Derwent Lodge. His accommodation was light, bright and spacious and his meals were always delicious. The team who took care of my dad were wonderful, always showing great care, respect, kindness and love for him. We felt extremely lucky that he was placed there and will be always be thankful for the care he received right up until he died there.

There's so many people that I'd like to thank, who not only cared for my aunt, but made my family and I, feel so welcome. In particular I would like to recognise 4 staff members in particular for the care, compassion and humanity they showed my aunt, myself and my family, they truly are a credit to Derwent Lodge. I'd also like to mention 3 staff members in particular, for their cheerfulness and support.

He is in this nursing home as he needs palliative care. This home is wonderful, all bright and clean. The rooms are all lovely (cleaning every day). All the staff are excellent all very kind and caring. My husband could not be looked after any better. Thank you.

Thank you again!