Ullswater Cottage

Old Brighton Road South, Pease Pottage, Crawley RH11 9AG
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9.1 14 Reviews
  • Ullswater Cottage, Crawley
Ullswater Cottage is a purpose-built care centre in a countryside location near Pease Pottage in West Sussex.

Ullswater Cottage offers care and support for people living with long-term neurological conditions including acquired brain injury, multiple sclerosis, cerebral palsy and motor neurone disease.

Ullswater Cottage's 10 ensuite bedrooms have relaxing woodland views with level access to patio areas. All bedrooms are equipped with a track and hoist system.

Ullswater Cottage has a fully trained care team and provides 24 hour residential and nursing care tailored to each person’s needs.
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Care Provided

Primary Care Categories

  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 10 Service Users

Other Care Provided

  • Stroke
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Joe Patterson (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Number of floors: 1

Room Information

  • Single Rooms (10)
  • Single Rooms with Ensuite Wet Room (10)

Visiting

  • Open door policy. Visitors are welcome at any time.

Parking

  • Free on site parking available to all visitors. Wheelchair accessible.

Ullswater Cottage Reviews (14)

9.1

Ullswater Cottage has a Review Score of 9.1 (9.083) out of 10, based on 3 reviews in the last 2 years.
Over all time Ullswater Cottage has 14 reviews.

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Total of 14, showing 1-14
Review from Silvano R (Friend of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always polite and helpful. I came to read to a resident and they always are very willing to help by providing a chair and a drink. During our visits they are kind to the resident and ourselves.
Reply from Joe Patterson, Home Manager at Ullswater Cottage

Thankyou for your review and also thankyou for what you do for our residents,

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Review from D P (Mother of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are so friendly and amazing and I couldn't fault with the care that they give not only my son but all the other residents that live there. I'm very happy to have my son here because I know he is receiving the best care that he can get.
Reply from Joe Patterson, Home Manager at Ullswater Cottage

Thank you so much for your review, we are so pleased you and your son are having the best experience here at Ullswater Cottage.

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Review from A W (Daughter of Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We called for a medication review and this was carried out successfully. This care home for us has a really good communication in place and any queries are answered swiftly.
Reply from Joe Patterson, Home Manager at Ullswater Cottage

Thank you so much for your review. Communication is a key element within Ullswater care home and we are so pleased you are having a great experience with the team here.

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Review from Macy G (Sister of Resident) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are amazing at what they do; they will always make sure they're meeting my brother's needs. They are always welcoming and friendly. Overall, I am extremely happy with how my brother is being cared for.
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Review from Dave S (Brother of Resident) published on 19 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My young adult brother attended for a brief period to give my parents some well-earned rest. The manager and the team were incredible and totally understood his bespoke needs and cared for him superbly. Lovely room and facilities, great food and superb staff.
Reply from Tanya Laity, Regional Manager at Ullswater Cottage

Thank you for taking the time to write a review for Ullswater Cottage Care Home. Your wonderful comments have been shared with the team.

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Review from J M (Wife of Resident) published on 7 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident since October 2019. He has short term memory issues and the staff are always considerate in answering his questions and keeping him informed and in a positive frame of mind. His surroundings are quiet and picturesque. Nothing is too much trouble and the staff go above
and beyond. I am in awe of their attentiveness and appreciate their efforts in all areas of his care.
Reply from James Ferguson, Home Manager at Ullswater Cottage

Many thanks for taking the time to post your review and for your kind words. they are appreciated and will be passed on to the staff team. Kind regards, Ullswater Cottage.

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Review from T P (Respite Resident) published on 6 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son used the respite care service at Ullswater and he was extremely well looked after. The organising before the visit by the manager and deputy was extensive but very easy and all to make his stay as comfortable as possible. The staff were very attentive and provided everything that he wanted. The
choice of food was excellent and he said it tasted really good.
He was made to feel very welcome and loved the fact that staff called in to see him very regularly to check he was OK and whether he wanted anything. This was the first time we have used respite care and will certainly be using it again.
Reply from James Ferguson, Home Manager at Ullswater Cottage

Dear Sir, Many thanks for your kind words this will be passed on to our team who will appreciate your feedback and look forward to seeing you again. Kind regards, James.

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Review from Natalie H (Daughter of Resident) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident and it's a blessing to know how well she is being looked after by the manager and his team. They really show compassion and empathy and always go above and beyond to assist, not only my mum but the family as well. They always add a special touch when it comes to events like birthdays
or Christmas and make it personal. Thank you so much for everything you have all done.
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Review from Simeon P (Son of Resident) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in this facility since October 2019. I’ve been so pleased with how they look after him and keep the family included, constantly. They have a great personalised programme, allowing him to get the best for his needs and the food is amazing. Set in lovely grounds, with lots of windows so
they can see all the wildlife. This last year, the COVID measures have been incredible, allowing us to safely visit when possible. Keep up the good work.
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Review from Julie (Sister of Resident) published on 19 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been a resident since October 2019 and I'm very happy with the level of care he has received. The facilities which are situated in a pleasant location are clean, spacious and well equipped. The staff is always welcoming and obviously appreciates the difference that receiving visitors
can make to their residents' well being. Currently, I'm reassured to witness the stringent control measures that have been put in place to protect residents and staff against Covid-19. through every circumstance, I can see that the staff have sought to respect my brother's preferences and wishes whilst keeping him healthy, safe, and buoyant.
Reply from Laura Bennett, Marketing & Business Development Manager at Ullswater Cottage

Thank you for your review. I really appreciate you taking the time to fill this in and welcome all feedback. It is great to see you feel your brother is well cared for and is happy I will share the feedback with the team who will appreciate to receive it. Please do let me know if there is anything you feel we can do to better improve the service for your brother or yourself. Kind Regards.

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Review from Michelle G (Partner of Resident) published on 9 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner has always been very well looked after and his needs always come first. The staff are always very attentive and nothing is ever too much for them.
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Review from Jane R (Sister of Resident) published on 24 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our sister was the first resident to move into this care home! Her needs and levels of care have obviously increased over the years. The necessary equipment, staffing and safety measures have been put in place as required. The Manager is always approachable. She has used initiative and empathy into
making life comfortable for my sister. Patient and caring staff and thanks to the Chefs for providing healthy delicious vegetarian meals. The team always give the warmest welcome to family and friends. They are ready to answer any questions and encourage suggestions.
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Review from M M (Mother of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment my son arrived in November 2019, we have been very impressed with the staff. They are extremely supportive and sympathetic and want to help his recovery as much as they can. Already the difference in his overall health has been remarkable, which has enabled him to be more alert and his
progress is fantastic. The home is always spotless and set in lovely grounds.
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Review from Ruth I (Sister of Resident) published on 22 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister is cared for here. They do an amazing job keeping her safe and her choices are always respected. Many thanks to the staff team. I would not like my sister in any other care home.
The staff team listen to any concerns I have and action them appropriately, always keeping the family in the
loop. Many thanks!
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Current Review Score: 9.1 (9.083)

Overview of Review Score

The Review Score of 9.1 (9.083) out of 10 for Ullswater Cottage is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Ullswater Cottage is calculated as follows: ( (25 Excellents x 5) + (5 Goods x 4) ) ÷ 30 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.25 Points relating to the number of positive Reviews for Ullswater Cottage is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 10 registered maximum number of service users is 2, which has been reached with 3 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

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Katie Barrett

Job Title: Registered Manager

Katie has been a qualified nurse for over 18 years and has worked in various settings across the NHS and the private care sector. Her most recent position before joining us was as Deputy Manager in a Leonard Cheshire home, caring for residents with complex learning and physical disabilities as well as those living with an Acquired Brain Injury.

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Neha Chaturvedi

Job Title: Administrator Joined: 2020

We rock at Ullswater Cottage! We pride ourselves on having a good team and environment for our residents, relatives and staff alike.

Frequently Asked Questions about Ullswater Cottage

What types of Care is Ullswater Cottage registered for?

Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ullswater Cottage have?

There are 10 Single Rooms.

What are the Facilities & Services at Ullswater Cottage?

Own Furniture if required, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ullswater Cottage to the centre of Crawley?

2.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ullswater Cottage to verify any information. View our terms and conditions. Ullswater Cottage has an Enhanced Service - more info.