Ullswater Cottage

Myself and my daughters wanted to say how exceptional the Manager and all the staff are at Ullswater Cottage. My husband was admitted for respite care, but he really did not want to leave home, understandably. The staff have shown him nothing but compassion, kindness and care at such a difficult time, and he now is luckily enough to stay on as a permanent resident.

Staff are always polite and helpful. I came to read to a resident and they always are very willing to help by providing a chair and a drink. During our visits they are kind to the resident and ourselves.

All the staff are so friendly and amazing and I couldn't fault with the care that they give not only my son but all the other residents that live there. I'm very happy to have my son here because I know he is receiving the best care that he can get.

We called for a medication review and this was carried out successfully. This care home for us has a really good communication in place and any queries are answered swiftly.

The staff are amazing at what they do; they will always make sure they're meeting my brother's needs. They are always welcoming and friendly. Overall, I am extremely happy with how my brother is being cared for.

My young adult brother attended for a brief period to give my parents some well-earned rest. The manager and the team were incredible and totally understood his bespoke needs and cared for him superbly. Lovely room and facilities, great food and superb staff.

My husband has been a resident since October 2019. He has short term memory issues and the staff are always considerate in answering his questions and keeping him informed and in a positive frame of mind. His surroundings are quiet and picturesque. Nothing is too much trouble and the staff go above and beyond. I am in awe of their attentiveness and appreciate their efforts in all areas of his care.

He was made to feel very welcome and loved the fact that staff called in to see him very regularly to check he was OK and whether he wanted anything. This was the first time we have used respite care and will certainly be using it again.

My mother is a resident and it's a blessing to know how well she is being looked after by the manager and his team. They really show compassion and empathy and always go above and beyond to assist, not only my mum but the family as well. They always add a special touch when it comes to events like birthdays or Christmas and make it personal. Thank you so much for everything you have all done.

My dad has been in this facility since October 2019. I’ve been so pleased with how they look after him and keep the family included, constantly. They have a great personalised programme, allowing him to get the best for his needs and the food is amazing. Set in lovely grounds, with lots of windows so they can see all the wildlife. This last year, the COVID measures have been incredible, allowing us to safely visit when possible. Keep up the good work.

My brother has been a resident since October 2019 and I'm very happy with the level of care he has received. The facilities which are situated in a pleasant location are clean, spacious and well equipped. The staff is always welcoming and obviously appreciates the difference that receiving visitors can make to their residents' well being. Currently, I'm reassured to witness the stringent control measures that have been put in place to protect residents and staff against Covid-19. through every circumstance, I can see that the staff have sought to respect my brother's preferences and wishes whilst keeping him healthy, safe, and buoyant.

My partner has always been very well looked after and his needs always come first. The staff are always very attentive and nothing is ever too much for them.

Our sister was the first resident to move into this care home! Her needs and levels of care have obviously increased over the years. The necessary equipment, staffing and safety measures have been put in place as required. The Manager is always approachable. She has used initiative and empathy into making life comfortable for my sister. Patient and caring staff and thanks to the Chefs for providing healthy delicious vegetarian meals. The team always give the warmest welcome to family and friends. They are ready to answer any questions and encourage suggestions.

From the moment my son arrived in November 2019, we have been very impressed with the staff. They are extremely supportive and sympathetic and want to help his recovery as much as they can. Already the difference in his overall health has been remarkable, which has enabled him to be more alert and his progress is fantastic. The home is always spotless and set in lovely grounds.

The staff team listen to any concerns I have and action them appropriately, always keeping the family in the loop. Many thanks!