Avon House

40-42 Shakespeare Road, Worthing BN11 4AS
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9.9 60 Reviews
  • Avon House, Worthing
Established in 1991, Avon House was one of the first care homes to specialise in dementia care. The home is part of the Cobham Care Group along with its sister home Avon Manor. The home is situated in a quiet, tree-lined road that is only a short distance from Worthing Hospital, Worthing town centre and the seafront.

Cobham Care’s philosophy is that every resident is an individual - individuals’ needs change and therefore need to be continually addressed. In order to achieve this at Avon House, information about a resident’s life and loved ones is gathered from relatives soon after admission. This allows carers to better understand the individual and treat them with a greater degree of sensitivity and understanding. They pride themselves on the friendly, caring and homely atmosphere they provide. Where the residents are encouraged to lead an active, dignified and independent life.

The large number of staff are selected for their kindness, patience and their ability to care for people with dementia. All staff are provided with training in first aid, manual handling, understanding dementia, safeguarding vulnerable adults and other relevant subjects. The careful selection process and ongoing training and assessment is a comfort to relatives who, understandably, are very worried about entrusting loved ones to the care of others. It also ensures that the residents are receiving the highest level of care.

The residents’ rooms are situated on the ground and first floors. Whilst every room is fully furnished, Avon House is pleased to accommodate any personal belongings a resident may wish to bring.

Please feel free to contact Avon House and the Registered Manager, would be more than happy to answer any questions you may have. She would also like to invite you to look around Avon House at any time to see for yourself what the home has to offer.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Tracy Reed (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (1)

Visiting

  • Please get in touch to arrange a visit at Avon House.

Parking

  • Free parking is available on the surrounding streets.

Avon House Reviews (60)

9.9

Avon House has a Review Score of 9.9 (9.867) out of 10, based on 29 reviews in the last 2 years.
Over all time Avon House has 60 reviews.

Overall Experience
  • 55
  • 5
  • 0
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Date Published
  • 60
  • 6
  • 12
  • 29
  • 31
Reviewer Connection to Avon House
  • 24
  • 9
  • 6
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
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Total of 60, showing 1-20
Review from Ann S (Wife of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Avon House highly enough for their ability to make residents and family members feel safe, comfortable and part of a family.
The building is cosy and decorated with familiar, age appropriate pictures to promote memories and conversations.
The care is resident centred and kind, with
individual needs and interests at the forefront.
My husband was gently encouraged to engage in activities, but allowed to pursue his own interests without being pressured.
I was always kept informed of any changes in his behaviour or health, particularly in the final stages of his condition.
His end of life care was second to none. He was comfortable and a senior carer was with him at the end.
I will always be grateful to the staff at Avon House for their kindness and support to my husband and to me.
Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to write a lovely review for Avon House.

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Review from Steve W (Son of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum has been in Avon House, she has drastically improved. The staff and management are absolutely amazing, it is like a home from home, and my mum, who has dementia, is so happy, it is heartwarming to see her like this and it is total peace of mind for me knowing she is receiving this top level
of care.
Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to write such a lovely review for Avon House.

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Review from Stuart P (Son of Resident) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been in Avon House as a resident for about 16 months. We were very impressed from the outset when we met the Team. We are really glad that Mum is staying at Avon House. Everyone has been exceptionally supportive and professional. The Teams knowledge surrounding Dementia is excellent with
the handling of different situations always being dealt with compassion and understanding. A great Team, well managed and a pleasure to see them regularly.
Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to write a lovely review for Avon House.

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  • Treated with Dignity
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Review from Jackie D (Wife of Resident) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Putting my husband in care was the most difficult choice I've ever had to make but choosing Avon House was totally the right decision.
The care coordinator was really professional in explaining things on my initial visit but very reassuring that I was doing the right thing for both of us. When the
care manager made the home visit she new exactly how to talk to my husband and soon had him agreeing to
"give it a go".
All the staff were very respectful in the way they treated him but also managed to have a laugh with him along the way which made a real difference.
There were some who went above and beyond and I will always be grateful to them.
There were plenty of activities organised and, although they didn't tend to join in, I'm hopeful that he enjoyed watching. He was also taken out, sometimes to the pub, and I can see from photos that it was a popular outing.
Although the home could do with an update, it's always very clean and the food good and well presented.
Keep up the good work. You're all doing great.
Reply from Tracy Reed, Manager at Avon House

Many thanks for a lovely review, from the team at Avon House.

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Review from Sarah G (Daughter of Resident) published on 4 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a wonderful care home. The home is very clean and well presented. The staff are very kind, helpful and great with my Mum. My Mum is well settled here, well cared for and there is very good entertainment provided by entertainers who come to the home. The staff also provide a lot of activities
for the residents too. They do their best to make every resident feel at home.
Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to review Avon House.

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Review from Linda W (Daughter of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed at Avon House for 3.5 years in that time, I could see that she was very very well looked after, everyone was truly amazing. My mother passed away in March 2025 and I am so very glad she was living in Avon House at the time. I am very thankful for all the people that cared for her.
Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to review Avon House.

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Review from W M (Son of Resident) published on 17 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always find Avon House clean and warm. The staff are very friendly, caring and attentive. Mum says the food is very good.
Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to review Avon House.

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Review from P E (Resident) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Supportive staff, very clean home, always lots to do. I love living at Avon House.
Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to write a review for Avon House.

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Review from B S (Resident) published on 9 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been a resident of Avon House for a year, The staff are lovey and helpful. The home is very clean, Always have activities. The office staff are wonderful and I'm very happy here.
Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to write a review of Avon House.

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Review from A C (Resident) published on 18 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been made to feel at home. Great activities, excellent staff and management are outstanding. Thank you so much for taking such good care of me.
Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to review Avon House.

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Review from Nasser E (Son of Resident) published on 21 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding care for my mother. Simple as that. Highly recommended. Well looked after, always smiling and happy. The standards set by this care home are exceptional. All the staff are attentive, empathetic and genuinely kind.
Reply from Tracy Reed, Manager at Avon House

Thank you so much for such a lovely review of Avon House.

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Review from Suzannah G (Daughter of Resident) published on 21 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much to all the staff at Avon House for looking after my mother wonderfully for the last 18 months of her life. Communication with me, as next of kin, was superb: the staff always informed me of any changes and kept me updated as she gradually deteriorated and faded away. In particular,
I always felt that she was respected as a valuable individual human being right to the very end, with instinctive regard for her and her choices. The regular updates of activities via the social media page were great and a really good example of how you don't have to do expensive things to provide stimulation - normally the opposite is true and Avon House are a brilliant example of it. There always seemed to be something to engage the residents if they chose to participate, but never any pressure if they did not. This was her 5th care home - but the only one in which she settled. In particular, 5/5 is not enough for being treated with dignity. Can I give 10/5 please?!
Reply from Tracy Reed, Manager at Avon House

Thank you so much for such a lovely review of Avon House.

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Review from R G (Resident) published on 19 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love living here at Avon House. I have made lots of friends, the staff are happy and helpful and the activities keep me very occupied.
Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to review Avon House.

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  • Treated with Dignity
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Review from Jazz G (Son of Resident) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Knowing my dad is safe and secure at Avon House is a huge relief. The staff makes it a fantastic environment for the residents to feel comfortable and happy. They are always doing engaging activities, providing good nourishment and great care to all residents. They give regular and detailed reports/updates
so that we are always kept in the loop. It is always clean and I love taking my little boy to visit his grandad. I couldn't imagine a better place for dad to be.
Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to review Avon House.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
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Review from P R (Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved into Avon House in August 2023, since being here I have made friends and feel settled. My meals are lovely and the home is clean.
All the staff are lovely and I enjoy lots of activities, especially the Arts and Crafts.
Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to review Avon House.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from J S (Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived at Avon House since August 2023.
Since being here I have made many friends and I do many activities.
I feel at home here and feel looked after and safe.
Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to review Avon House.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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Review from Sam M (Granddaughter of Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely fantastic home full of engagement for residents and enthusiastic workers. Lots of inclusive activities such as arts and crafts, musicians, singers, sporting events and board games. Beautifully clean home, that offers tailored meals from a brilliant chef. I couldn't imagine a better home for
my family members to stay.
Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to review Avon House.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from M G (Wife of Resident) published on 25 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All very homely; my husband is very content.
Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to review Avon House.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from P H (Sister-in-law of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
He appears happy and well cared for. Staff are always very happy to help. He seems very content with the food and enjoys the activities.
Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to review Avon House.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
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Review from A S (Daughter of Resident) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum has been at Avon House it has taken all the worry away. She is well cared for and I know that if the staff have any concerns they call me to discuss so that I am fully aware of any situation. The activities are good and varied and all the staff are so friendly and treat all the residents
well and engage with them. I would highly recommend this care home to anyone whose loved one is suffering from Alzheimer's disease.
Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to review Avon House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Avon House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.867 for Avon House is calculated as follows: ( (305 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 346 Ratings = 4.867
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avon House is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (2)

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Tracy Reed

Job Title: Registered Manager Joined: 2020

Tracy has been working in health and social care since 1990 and has gained a wealth of experience and knowledge over the years


As the Manager of Avon House, I feel that I can make a difference in individual's lives who are on their dementia journey, by promoting the core values of care, privacy, dignity, rights, choices and independence. There is nothing more rewarding than being able to support and care for people in the later stages of life, providing the care they wish to receive in the way they would like, just because a person is living with dementia, does not mean they are unable to make decisions. We are their voice and I am passionate that they should be heard.


I have worked every job in care over the years and the most important part to me is enriching our Resident's lives and making many happy memories. I am proud to have the opportunity to look after others and work with such a great team.

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Siobhan Sleet

Job Title: Care Manager Joined: 2020

Siobhan has worked in the care sector for 27 years, mainly working with individuals living with dementia.
In her role as Care Manager, Siobhan is responsible for the day to day running of the home, ensuring quality care is being delivered.
Siobhan said" I really enjoy my job and no two days are the same, I believe the key is to lead by example.
I pride myself on knowing each of my Residents and their families personally and find my role very rewarding, " they are like my extended family".

Frequently Asked Questions about Avon House

What types of Care is Avon House registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Avon House have?

There are 24 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Avon House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Avon House to the centre of Worthing?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avon House to verify any information. View our terms and conditions. Avon House has an Enhanced Service - more info.