Avon House, Worthing, West Sussex
Avon House, Worthing, West Sussex
Avon House, Worthing, West Sussex

Established in 1991, Avon House was one of the first specialist dementia care homes in the area.

They provide a friendly, caring and homely atmosphere, encouraging residents to lead an active, dignified and independent life, and they utilise Person-Centred Care to fulfil the care needs of the individual.

Worthing is a coastal town in West Sussex that is a very popular retirement destination. Avon House is situated in a quiet tree-lined road, within easy reach of Worthing town centre and the seafront.

Avon House provide a nutritious and varied diet, considering the individual likes, dislikes and special dietary requirements of all residents.

The activity programme is developed by consulting with residents. Many services are offered within the home including visiting hairdressers and chiropodists.

Michele Gerrish would be pleased to answer your questions and looks forward to welcoming you for a look around Avon House.

Group: Cobham Care Ltd

Person in charge: Michele Gerrish (Registered Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 24

Shared Rooms: 1

Rooms with ensuite WC: 0

Weekly Charges Guide: Personal Care Single £800 – £850 (These prices are only a guideline, please contact Avon House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Avon House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.8 Avon House has a Review Score of 8.8 (8.827)

The Review Score of 8.8 (maximum of 10) for Avon House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Avon House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.75 for Avon House is calculated as follows: ( (91 Excellents x 5) + (28 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 120 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.077 Points relating to the number of positive Reviews for Avon House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 3 Reviews ÷ 5.2 Target = 0.577

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Avon House?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Avon House

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

Avon House specialises in caring for people with dementia. The home is spotlessly clean and well equipped. The staff are friendly and approachable and welcome visitors. Mum is well looked after.
There are regular meetings for family members and these provide an opportunity to discuss any issues and celebrate success.
Activities are encouraged on a daily basis. The menu is varied. Residents are encouraged to use the communal areas.
It is a pleasure to visit Mum and chat with the staff.

How likely would you be to recommend Avon House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Avon House is a very caring environment. The staff were always friendly and welcoming offering a cup of tea and biscuits or lunch if you wanted to stay. My uncle enjoyed the food and gained weight which he needed to do. The staff were adaptable to my uncle's needs and requirements, making his stay as comfortable as possible up to his passing away. Many thanks to all the staff at Alton House

How likely would you be to recommend Avon House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would like to give an excellent review to Avon House. My mother was looked after so well by the staff, the manager and her team. The food is very good. They were so kind and thoughtful right up to her dying hour. It is so sad she has passed at 91. Well done everyone and thank you.

How likely would you be to recommend Avon House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in the care home for the past 10 months and I cannot commend the management and staff highly enough. Daily visits from entertainers, musicians and therapists and also in-house activities have helped structure my mother's mental health. Monthly updates and frequent relative group meetings discussing the needs of residents and giving support to the families. My mother has been taken on excursions to tea rooms in the country and visits to the towns and seaside. Visiting times are often open-ended and relatives and friends are encouraged to join in with the activities. The food is excellent and the liquid refreshments are encouraged and offered all day. My mother's medical needs are taken care of. I cannot recommend this home highly enough.

How likely would you be to recommend Avon House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Always made to feel welcome on arrival. Encouraged to sign in. Escorted to see resident I am visiting and introduced. Offered drink or lunch or asked if going out and help given if required. Always made to feel welcome to join in activities.

How likely would you be to recommend Avon House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As you enter the door you feel that this is the right place for your caring. No urine smell, clean surface and certainly friendly staff.

How likely would you be to recommend Avon House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff are generally kind, considerate and understanding. I am kept informed of any changes or problems with my parents who are both in the home. Management are not only supportive of my parents but the immediate family. Parents are well cared for, food is good personal hygiene and cleanliness is of a high priority. Generally and happy well run home.

How likely would you be to recommend Avon House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

When my mum went to Avon House I had just lost my dad and it was such a relief to know mum was in a safe and caring environment. In the early days I was struggling with having just lost my dad and coming to terms with mums dementia, the staff and manager at Avon House helped me out with advice, compassion and patience.
I am always made to feel welcome at Avon House and the staff are friendly and work so well with the residents. The residents are treated to suit their individual needs and there are daily activities and exercise. I have always been informed immediately about anything involving her dementia.
I would recommend Avon House to anyone who wants their loved ones cared for by a team who are kind and considerate to their needs and be in a friendly and safe environment.

How likely would you be to recommend Avon House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find this Dementia care home to be excellent in the way my mother has been cared for in over three years, the manager and care staff are well trained and approachable to any concerns we may have as a family. I do the care review every four weeks to assess my mothers situation, she is well cared for in all her emotional, physical and mental requirements. They are also supportive and reassuring to us as a family as this is a heartbreaking and stressful time, having a relative with Alzheimer's.
My mothers condition is gradually deteriorating and I feel she is in a secure, caring and happy environment to end her last days. I would recommend this care home to anyone who requires Dementia care.

How likely would you be to recommend Avon House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have always found the management and staff to be welcoming, when not busy they often have a chat with me which I find pleasant. The home is always clean and presentable. My sister, brother and I all feel the same, and are most pleased our mother has made it her home!

How likely would you be to recommend Avon House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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