Avon House

40-42 Shakespeare Road, Worthing BN11 4AS
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9.9 60 Reviews
  • Avon House, Worthing
Established in 1991, Avon House was one of the first care homes to specialise in dementia care. The home is part of the Cobham Care Group along with its sister home Avon Manor. The home is situated in a quiet, tree-lined road that is only a short distance from Worthing Hospital, Worthing town centre and the seafront.

Cobham Care’s philosophy is that every resident is an individual - individuals’ needs change and therefore need to be continually addressed. In order to achieve this at Avon House, information about a resident’s life and loved ones is gathered from relatives soon after admission. This allows carers to better understand the individual and treat them with a greater degree of sensitivity and understanding. They pride themselves on the friendly, caring and homely atmosphere they provide. Where the residents are encouraged to lead an active, dignified and independent life.

The large number of staff are selected for their kindness, patience and their ability to care for people with dementia. All staff are provided with training in first aid, manual handling, understanding dementia, safeguarding vulnerable adults and other relevant subjects. The careful selection process and ongoing training and assessment is a comfort to relatives who, understandably, are very worried about entrusting loved ones to the care of others. It also ensures that the residents are receiving the highest level of care.

The residents’ rooms are situated on the ground and first floors. Whilst every room is fully furnished, Avon House is pleased to accommodate any personal belongings a resident may wish to bring.

Please feel free to contact Avon House and the Registered Manager, would be more than happy to answer any questions you may have. She would also like to invite you to look around Avon House at any time to see for yourself what the home has to offer.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Tracy Reed (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (1)

Visiting

  • Please get in touch to arrange a visit at Avon House.

Parking

  • Free parking is available on the surrounding streets.

Avon House Reviews (60)

9.9

Avon House has a Review Score of 9.9 (9.867) out of 10, based on 29 reviews in the last 2 years.
Over all time Avon House has 60 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Avon House
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Review from Sara C (Daughter-in-law of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is amazing. The staff are excellent, caring, and thoughtful. My mother-in-law and all the residents are happy and so well looked after. The home itself is always clean and tidy. Nothing is too much trouble for the staff. Residents are kept entertained and stimulated. The meals look and
smell wonderful. Would highly recommend Avon House. Moving my mother-in-law here from her previous care home was absolutely the best thing for her. She is extremely happy, content and well looked after. Thank you so much Avon House and all the staff.
Reply from Tracy Reed, Manager at Avon House

Thank you so much for such a lovely review from the Avon House Team.

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Review from Christine W (Daughter of Resident) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love going to see Mum. Avon House is a happy home. The staff are lovely. Well cleaned. My mum is so happy there. I can discuss anything with the staff. They always have time. They really put themselves into their job to do the best for all the residents there. All lovely.
Reply from Tracy Reed, Manager at Avon House

Thank you for such a lovely review from the Avon House Team.

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Review from Carol S (Daughter of Resident) published on 16 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad is new to Avon House but I have to say the home and its wonderful staff have exceeded any expectations I had. They have made my Dad and our family so welcome, nothing is too much trouble. My Dad is at ease here and I have spent some lovely hours with him. Keep up the good work Avon House, people
need care homes just like you that actually care for people and their families at a difficult time in their lives. Thank you.
Reply from Tracy Reed, Manager at Avon House

Thank you so much for such a lovely review. The Avon House Team.

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Review from Alan H (Son of Resident) published on 9 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was only in the home for a few months before she passed. When we visited her she was clean and content. Very friendly staff and caring.
Reply from Tracy Reed, Registered Manager at Avon House

Thank you very much for taking the time to review Avon House.

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Review from J G (Wife of Resident) published on 13 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was very happy whilst in the care of the staff at Avon House. He felt helped and supported with care and kindness. My husband very much enjoyed the companionship and good company of other residents and staff who worked there.
Reply from Tracy Reed, Manager at Avon House

Thank you for a lovely review, from the Avon House Team.

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Review from Caron S (Daughter of Resident) published on 13 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was placed here for respite care for 3-weeks, and the care that she has received has been outstanding. She has been treated with dignity and understanding.
She has enjoyed the experience and will miss all the staff. The management is amazing, and the home is spotless, food wonderful, and
the overall care is exceptional.
Reply from Tracy Reed, Manager at Avon House

Thank you for a lovely review, from the Avon House team.

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Review from C H (Daughter of Resident) published on 27 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care provided. I feel very confident that any situation that arises is dealt with and advised straight away to our family. Care has been taken to learn my mother's history so as to talk to her about her past. Plenty to do, always drink and food available. Pleased to have moved her
to Avon House.
Reply from Tracy Reed, Manager at Avon House

Thank you for a lovely review from the Avon House team.

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Review from Jane O (Daughter of Resident) published on 4 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say that during this Covid-19 crisis, that all the staff at Avon House are doing an outstanding job. The Home has been in lockdown since 13 March and as of today (15 April), there is no sign of anyone having the virus (I now must touch wood!)
The policy seems to be that the staff just
travel between Avon House and their own homes, not exercising or shopping. Now that is impressive, and I would like to thank everyone for looking after my Mum and all the other residents so well.
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Review from J T (Daughter of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mother became a resident of Avon House nearly 5 years ago, in spite of her dementia she was fast on her feet, intrusive into the rooms of others and generally fairly disruptive. She was hard to keep up with and hard work. Over the years she changed and was more manageable until her end of life
care last week, including her death in the home. The staff, during all those years, were utterly wonderful in every situation, including her last moments. She was always treated with understanding and loving-kindness and total respect. Mealtimes were always special, and she always ate freshly cooked food with relish. Care is always that fundamental ingredient, whatever the facilities, and in all, she had to her last moments. I could not have asked for more.
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Review from Nicky H (Daughter of Resident) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel so lucky that my mum is at Avon House.
The staff and management always show care and consideration to the residents and treat them with respect.
I feel that mum is safe and well looked after and as happy as she can be.
I am always made to feel welcome when I visit Avon House to see mum and
am kept up to date with any health issues that may arise.
Knowing mum is in such a caring, clean, happy environment gives me real peace of mind.
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Review from R D (Daughter of Resident) published on 19 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Avon House since May 2017. I can't praise the home or staff enough. Mum is treated so kindly and with respect. Such a homely environment too. I can visit mum whenever I like day or late at night. The manager is very good at sorting out any issues one might have.
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Review from Frances W (Daughter of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Avon House specialises in caring for people with dementia. The home is spotlessly clean and well equipped. The staff are friendly and approachable and welcome visitors. Mum is well looked after.
There are regular meetings for family members and these provide an opportunity to discuss any issues and
celebrate success.
Activities are encouraged on a daily basis. The menu is varied. Residents are encouraged to use the communal areas.
It is a pleasure to visit Mum and chat with the staff.
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Review from G S (Nephew of Resident) published on 23 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Avon House is a very caring environment. The staff were always friendly and welcoming offering a cup of tea and biscuits or lunch if you wanted to stay. My uncle enjoyed the food and gained weight which he needed to do. The staff were adaptable to my uncle's needs and requirements, making his stay as
comfortable as possible up to his passing away. Many thanks to all the staff at Alton House
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Review from M G (Daughter of Resident) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to give an excellent review to Avon House. My mother was looked after so well by the staff, the manager and her team. The food is very good. They were so kind and thoughtful right up to her dying hour. It is so sad she has passed at 91. Well done everyone and thank you.
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Review from Paul C (Son of Resident) published on 9 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in the care home for the past 10 months and I cannot commend the management and staff highly enough. Daily visits from entertainers, musicians and therapists and also in-house activities have helped structure my mother's mental health. Monthly updates and frequent relative group meetings
discussing the needs of residents and giving support to the families. My mother has been taken on excursions to tea rooms in the country and visits to the towns and seaside. Visiting times are often open-ended and relatives and friends are encouraged to join in with the activities. The food is excellent and the liquid refreshments are encouraged and offered all day. My mother's medical needs are taken care of. I cannot recommend this home highly enough.
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Review from Claire N (Friend of Resident) assisted by family/friend published on 26 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always made to feel welcome on arrival. Encouraged to sign in. Escorted to see resident I am visiting and introduced. Offered drink or lunch or asked if going out and help given if required. Always made to feel welcome to join in activities.
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Review from Maurice L (Husband of Resident) published on 3 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As you enter the door you feel that this is the right place for your caring. No urine smell, clean surface and certainly friendly staff.
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Review from Karen B (Daughter of Resident) published on 1 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are generally kind, considerate and understanding. I am kept informed of any changes or problems with my parents who are both in the home. Management are not only supportive of my parents but the immediate family. Parents are well cared for, food is good personal hygiene and cleanliness is
of a high priority. Generally and happy well run home.
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Review from A H (Daughter of Resident) published on 26 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find this Dementia care home to be excellent in the way my mother has been cared for in over three years, the manager and care staff are well trained and approachable to any concerns we may have as a family. I do the care review every four weeks to assess my mothers situation, she is well cared for
in all her emotional, physical and mental requirements. They are also supportive and reassuring to us as a family as this is a heartbreaking and stressful time, having a relative with Alzheimer's.
My mothers condition is gradually deteriorating and I feel she is in a secure, caring and happy environment to end her last days. I would recommend this care home to anyone who requires Dementia care.
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Review from Michael W (Son of Resident) published on 25 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found the management and staff to be welcoming, when not busy they often have a chat with me which I find pleasant. The home is always clean and presentable. My sister, brother and I all feel the same, and are most pleased our mother has made it her home!
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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Avon House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.867 for Avon House is calculated as follows: ( (305 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 346 Ratings = 4.867
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avon House is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (2)

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Tracy Reed

Job Title: Registered Manager Joined: 2020

Tracy has been working in health and social care since 1990 and has gained a wealth of experience and knowledge over the years


As the Manager of Avon House, I feel that I can make a difference in individual's lives who are on their dementia journey, by promoting the core values of care, privacy, dignity, rights, choices and independence. There is nothing more rewarding than being able to support and care for people in the later stages of life, providing the care they wish to receive in the way they would like, just because a person is living with dementia, does not mean they are unable to make decisions. We are their voice and I am passionate that they should be heard.


I have worked every job in care over the years and the most important part to me is enriching our Resident's lives and making many happy memories. I am proud to have the opportunity to look after others and work with such a great team.

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Siobhan Sleet

Job Title: Care Manager Joined: 2020

Siobhan has worked in the care sector for 27 years, mainly working with individuals living with dementia.
In her role as Care Manager, Siobhan is responsible for the day to day running of the home, ensuring quality care is being delivered.
Siobhan said" I really enjoy my job and no two days are the same, I believe the key is to lead by example.
I pride myself on knowing each of my Residents and their families personally and find my role very rewarding, " they are like my extended family".

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