Upper Mead

I am very grateful for the level of care that my mother has received since she moved to Upper Mead in May 2014.

Whenever I visit my mother, (1) there is invariably a smiling face to greet me - be it a resident, nurse or carer, (2) the manager’s door is “always open" (3) answers to any questions I might have are always provided knowledgeably and promptly and (4) most importantly, my mother is happy. Moreover, whenever she has had a health issue, I have been notified immediately and kept informed of any changes to her condition. I have no concerns that she is at risk.

The staff are very helpful, attentive and friendly; nothing seems to be too much trouble for them and I think the Manager, does an amazing job. It is plain for all to see that the principle reason for this is that she is devoted and cares greatly about her residents and staff. In turn, the reason her residents and staff are happy must have a huge amount to do with her.

My husband has been cared for in the Chestnut Unit at Upper Mead for the past 18mths. He is content, always smiling at the carers and other residents. He will greet a carer who may have been out of his sight for a while with enthusiasm, he seems to feel they are his family. He is always clean and tidy, his clothes are well laundered. There is a full programme of activities available, he is not really interested in doing anything now, but he is given the opportunity, and encouraged, to participate. He enjoys the homely cooked meals.
When I do find something I am not happy about I discuss with the manager and/or the administrator, they are always approachable and helpful.
I am pleased to have found such a happy place for my husband to be looked after.

In general I am my husbands care. However when well - he was very particular about his appearance and dressed well. Too often I find him looking untidy - ill matching clothing - which is frequently not his own.

Our 93 year old mother moved to Upper Mead in June 2014 after suffering several falls and blackouts at home. She had always been a very independent lady, and we were worried whether she would cope with a move at this stage in her life. However, from the moment Mum arrived at Upper Mead, the Manager and her lovely team made her feel so welcome and included that she settled in with absolutely no problems and has made new friends.
The staff treat all the residents with respect, humour, dignity and care. They are unfailingly kind and patient and take the time to get to know everyone as an individual.
Mum really enjoys taking part in the excellent activity program that takes place every morning and afternoon, but if on occasion she decides to have a quiet afternoon in her room one of the carers will often pop in to sit and chat with her.
The food at Upper Mead is tasty, varied and plentiful. Always freshly cooked and well presented. Cups of tea in the afternoon are often accompanied by home baked cakes!
All in all I can't speak highly enough of Upper Mead. The Manager and all the staff do a tremendous job and have created a warm and friendly community.