Submit a Review for Barchester Red Oaks Care Home
The Hooks, Henfield, BN5 9UY
View full details of Barchester Red Oaks Care HomeLatest Reviews for Barchester Red Oaks Care Home
08 January 2026
Mum was in home for 13 months.
Very well geared for residents with dementia. Slightly harder for those without dementia to find like minded people to engage with., but soon made friends
Activities geared mainly to those with dementia. But always trying to offer a variety of activities
Staff
excellent became friends. Was always treated with dignity.
The food was not of the same quality as when first admitted, eg to much pepper used, making food not enjoyable.
Rooms on the whole were clean but on a few occasions the en-suite toilet was not clean.
Visitors were always very welcome.
02 January 2026
My Mum with Alzheimers has been living at Red Oaks since January this year. She absolutely loves it and regularly tells us how happy she is in this phase of her life. After a few tricky years living on her own at home she has now got her confidence back. She is cheerful, 'busy' with activities and
has a great relationship with all the staff. She particularly enjoys the weekly community choir and any entertainment where she can dance - something she hasn't done for years!
She's made good friends with residents and staff alike and is being very well looked after.
She loves the food (and the chefs!) and has a beautiful, light room to relax in when she is tired.
We've been nothing but impressed with Red Oaks and knowing she is now safe and happy is such a relief.
02 January 2026
I am really pleased that Mum chose Redoaks. Whenever I visit I can see that she is very well looked after with kindness and dignity. It is so reassuring that she is very happy, safe and contented. She particularly likes the gardens / grounds and the activities each day . Food is tasty and
nutritious.
25 November 2025
What an incredible place Red Oaks is. The staff are so kind and caring. The are friendly to all residents and family when they visit. My father was made to feel very special and enjoyed his time at Red Oaks making new friends with the staff and residents.
20 November 2025
In a year of residence my husband has received excellent personal care and nursing. All staff at Red Oaks are kind and caring and do their utmost to ensure the well being, dignety and welfare of all residents.
As a regular visitor I always feel welcome and am encouraged to liaise over all aspects
of my husband's care. I cannot fault Red Oaks.
18 November 2025
When my father was discharged from the hospital I shortlisted a few nursing homes which had the best CQC ratings. I visited them all and Red Oaks was by far the best. It has impressive grounds, a lovely courtyard and lounge area, the rooms are well-equipped and maintained and comfortable and the
food is really good. But the main difference is the team that they have. They really have invested in their people and without exception they are engaged and caring people who really looked after my father. His floor have a team of nurses, care practitioners and care assistants, all of whom are professional but also delightful, helpful and genuinely caring.
The difference was when it came to the inevitable. I can't thank the team enough for all their care and affection and it is heartwarming to know he was made so comfortable in the final stages. A really top nursing home is all about 'the team' and they have created the right atmosphere for their staff to work and residents to live.
01 October 2025
Red Oaks is the best thing to happen to my father since he started to need care. He is thriving with all the care and attention he receives. The care staff and nurses are so caring. The entertainment that is laid on for the residents is amazing. I could not be happier with this care home. Everything
about it is excellent.
20 August 2025
Mum thoroughly enjoyed her stay, she was very well looked after. The staff were very caring and kind. I wouldn't hesitate to recommend.
04 July 2025
My aunt was looked after with dignity and good humoured friendly by all Red Oaks staff. Her preferences and decisions were respected alongside staff's encouragement to accept help when necessary. She was able to live her last couple of years as independently as was possible, vital given her life and
character. The end of life care was professional, loving and compassionate with all staff members popping in with a friendly word for her (and us!). Thank you Red Oaks.
19 June 2025
The staff at Red Oaks are kind and caring, and nothing is ever too much trouble.
22 January 2025
Thank you for the care and consideration at a time of need. Staff very kind and helpful at all times. Wonderful food and thanks to chef and colleagues. You all made this a safe, happy stay. I felt safe and secure in your hands.
15 January 2025
Our recently deceased Dad spent the last two and half years of his life at Red Oaks. We have nothing but praise for this care home and without exception, the staff who work there. He sometimes referred to it as his 'hotel' and it was that and so much more. He was treated at all times with great love
and affection and nothing was too much trouble for the carers and nursing staff. They made sure his final days were comfortable and dignified and for this and everything else, we are extremely grateful. We will miss you all.
08 January 2025
I came here for a week's respite before going home, after a hip operation. I had been to visit a friend who had stayed for respite in Red Oaks and was impressed by the care she received. I live locally and knew of Red Oaks. I have been well looked after and benefitted from the week here. Carers are
attentive. Excellent menu choices each day. My room was in the older part of the building, hot water took its time to reach the bathroom!
31 October 2024
Barchester Red Oaks Care Home is very welcoming. All the staff are extremely helpful. My mother has settled in very well and is happy and safe with a variety of activities.
08 August 2024
From the first point of contact to arrange an assessment in hospital, my husband has been welcomed and encouraged with warmth and understanding with person-centred professionalism. Family visits have been welcomed and with first-rate nursing care, aided his recovery. Barchester Red Oaks Care Home is
a truly remarkable care home.
25 March 2024
I am impressed with Red Oaks. As the only relative living in the USA, I needed assurance that my mother would be well cared for and understood. All staff are outstanding. Their compassion, humour and sensitivity are beyond reassuring to me and in turn my mother. The professionalism and training in
dementia is thorough and sensitive to her needs and moods. The comfort and excellent food at Red Oaks make it a real home where visitors are welcomed.
23 February 2024
My wife entered Barchester Red Oaks Care Home on 17th January 2024 having been discharged (on 2nd January) with terminal lymphoma in addition to her existing dementia illness. Prognosis was passing within two months.
Red Oaks management and staff cared for my wife in an exemplary manner; I can't
speak too highly for every aspect of care and compassion to both my wife and family. Three weeks into her stay, my wife passed away, peacefully and with dignity that I/family will treasure.
26 January 2024
It is so nice to visit my friend at Red Oaks. The atmosphere is so calm and friendly and she seems very content there. The gardens are lovely and she enjoys her activities and coffee mornings. I also have the opportunity to have lunch with her and 'fish and chip Friday' is very popular! There is a
lovely hair salon which the ladies love to visit and nothing is too much trouble.
20 October 2023
The current support has been exceptional from all the staff. I would never have coped with the transition from hospital to home without this period of convalescence at bBarchester Red Oaks Care Home. Thank you.
20 September 2023
The premises look like a lovely, high-class hotel. The staff are all really lovely. The home has a lovely, "homely" feel about it. It is a pleasure to visit.
Latest Reviews for Barchester Red Oaks Care Home
08 January 2026
Mum was in home for 13 months.
Very well geared for residents with dementia. Slightly harder for those without dementia to find like minded people to engage with., but soon made friends
Activities geared mainly to those with dementia. But always trying to offer a variety of activities
Staff
excellent became friends. Was always treated with dignity.
The food was not of the same quality as when first admitted, eg to much pepper used, making food not enjoyable.
Rooms on the whole were clean but on a few occasions the en-suite toilet was not clean.
Visitors were always very welcome.
02 January 2026
My Mum with Alzheimers has been living at Red Oaks since January this year. She absolutely loves it and regularly tells us how happy she is in this phase of her life. After a few tricky years living on her own at home she has now got her confidence back. She is cheerful, 'busy' with activities and
has a great relationship with all the staff. She particularly enjoys the weekly community choir and any entertainment where she can dance - something she hasn't done for years!
She's made good friends with residents and staff alike and is being very well looked after.
She loves the food (and the chefs!) and has a beautiful, light room to relax in when she is tired.
We've been nothing but impressed with Red Oaks and knowing she is now safe and happy is such a relief.
02 January 2026
I am really pleased that Mum chose Redoaks. Whenever I visit I can see that she is very well looked after with kindness and dignity. It is so reassuring that she is very happy, safe and contented. She particularly likes the gardens / grounds and the activities each day . Food is tasty and
nutritious.
25 November 2025
What an incredible place Red Oaks is. The staff are so kind and caring. The are friendly to all residents and family when they visit. My father was made to feel very special and enjoyed his time at Red Oaks making new friends with the staff and residents.
20 November 2025
In a year of residence my husband has received excellent personal care and nursing. All staff at Red Oaks are kind and caring and do their utmost to ensure the well being, dignety and welfare of all residents.
As a regular visitor I always feel welcome and am encouraged to liaise over all aspects
of my husband's care. I cannot fault Red Oaks.
18 November 2025
When my father was discharged from the hospital I shortlisted a few nursing homes which had the best CQC ratings. I visited them all and Red Oaks was by far the best. It has impressive grounds, a lovely courtyard and lounge area, the rooms are well-equipped and maintained and comfortable and the
food is really good. But the main difference is the team that they have. They really have invested in their people and without exception they are engaged and caring people who really looked after my father. His floor have a team of nurses, care practitioners and care assistants, all of whom are professional but also delightful, helpful and genuinely caring.
The difference was when it came to the inevitable. I can't thank the team enough for all their care and affection and it is heartwarming to know he was made so comfortable in the final stages. A really top nursing home is all about 'the team' and they have created the right atmosphere for their staff to work and residents to live.
01 October 2025
Red Oaks is the best thing to happen to my father since he started to need care. He is thriving with all the care and attention he receives. The care staff and nurses are so caring. The entertainment that is laid on for the residents is amazing. I could not be happier with this care home. Everything
about it is excellent.
20 August 2025
Mum thoroughly enjoyed her stay, she was very well looked after. The staff were very caring and kind. I wouldn't hesitate to recommend.
04 July 2025
My aunt was looked after with dignity and good humoured friendly by all Red Oaks staff. Her preferences and decisions were respected alongside staff's encouragement to accept help when necessary. She was able to live her last couple of years as independently as was possible, vital given her life and
character. The end of life care was professional, loving and compassionate with all staff members popping in with a friendly word for her (and us!). Thank you Red Oaks.
19 June 2025
The staff at Red Oaks are kind and caring, and nothing is ever too much trouble.
22 January 2025
Thank you for the care and consideration at a time of need. Staff very kind and helpful at all times. Wonderful food and thanks to chef and colleagues. You all made this a safe, happy stay. I felt safe and secure in your hands.
15 January 2025
Our recently deceased Dad spent the last two and half years of his life at Red Oaks. We have nothing but praise for this care home and without exception, the staff who work there. He sometimes referred to it as his 'hotel' and it was that and so much more. He was treated at all times with great love
and affection and nothing was too much trouble for the carers and nursing staff. They made sure his final days were comfortable and dignified and for this and everything else, we are extremely grateful. We will miss you all.
08 January 2025
I came here for a week's respite before going home, after a hip operation. I had been to visit a friend who had stayed for respite in Red Oaks and was impressed by the care she received. I live locally and knew of Red Oaks. I have been well looked after and benefitted from the week here. Carers are
attentive. Excellent menu choices each day. My room was in the older part of the building, hot water took its time to reach the bathroom!
31 October 2024
Barchester Red Oaks Care Home is very welcoming. All the staff are extremely helpful. My mother has settled in very well and is happy and safe with a variety of activities.
08 August 2024
From the first point of contact to arrange an assessment in hospital, my husband has been welcomed and encouraged with warmth and understanding with person-centred professionalism. Family visits have been welcomed and with first-rate nursing care, aided his recovery. Barchester Red Oaks Care Home is
a truly remarkable care home.
25 March 2024
I am impressed with Red Oaks. As the only relative living in the USA, I needed assurance that my mother would be well cared for and understood. All staff are outstanding. Their compassion, humour and sensitivity are beyond reassuring to me and in turn my mother. The professionalism and training in
dementia is thorough and sensitive to her needs and moods. The comfort and excellent food at Red Oaks make it a real home where visitors are welcomed.
23 February 2024
My wife entered Barchester Red Oaks Care Home on 17th January 2024 having been discharged (on 2nd January) with terminal lymphoma in addition to her existing dementia illness. Prognosis was passing within two months.
Red Oaks management and staff cared for my wife in an exemplary manner; I can't
speak too highly for every aspect of care and compassion to both my wife and family. Three weeks into her stay, my wife passed away, peacefully and with dignity that I/family will treasure.
26 January 2024
It is so nice to visit my friend at Red Oaks. The atmosphere is so calm and friendly and she seems very content there. The gardens are lovely and she enjoys her activities and coffee mornings. I also have the opportunity to have lunch with her and 'fish and chip Friday' is very popular! There is a
lovely hair salon which the ladies love to visit and nothing is too much trouble.
20 October 2023
The current support has been exceptional from all the staff. I would never have coped with the transition from hospital to home without this period of convalescence at bBarchester Red Oaks Care Home. Thank you.
20 September 2023
The premises look like a lovely, high-class hotel. The staff are all really lovely. The home has a lovely, "homely" feel about it. It is a pleasure to visit.