Submit a Review for Barchester Red Oaks Care Home
The Hooks, Henfield, BN5 9UY
View full details of Barchester Red Oaks Care HomeLatest Reviews for Barchester Red Oaks Care Home
02 June 2026
I came to visit two lovely residents & to join in with the singing at 11am. Amazing atmosphere in the dining room decorated with Union Jack flags representing V.E.Day. Invited to stay for lunch which was beautifully served. At 3pm I am staying for the sing along. All the staff are dedicated & very
caring. Red Oaks is a truly special place.
28 May 2026
My Dad is a resident of Red Oaks care home and I honestly can't thank the staff enough. They care for him with such kindness, patience and dignity every single day. The care he receives is amazing and most importantly he is genuinely happy there which means the world to me.
The staff go above and
beyond and nothing ever seems too much trouble. It gives me real peace of mind knowing he is safe, comfortable and surrounded by people who truly care. I am so grateful to every member of the team. Thank you all for everything you do.
21 May 2026
My father came for restbite as his primary carer had to spend some time in hospital. The initial assessment was kind & compassionate and even though it was for a short term stay, alot of time was spent getting to know his interests, hobbies family members etc. There was always engaging activities
available. The food options were varied and of good quality. Family members were always made welcome, regardless of when visiting and were well supported through the processes of navigating what was a challenging time.
22 April 2026
Mum was an urgent placement and was admitted following a care crisis. From day one, communication has been open + transparent, building relationships with staff + residents has been supported and staff take time to listen and learn about mum. Cannot fault the kindness and approach of the staff
involved in mums care, the benefits of the activities, meal and medication support has been key in her wellbeing and she has thrived in the home. The rooms, all staff from housekeeping, catering and care are all supportive. Thank you.
22 April 2026
Lucky to have such a good home on our doorstep. Great care, very good food and plenty for residents to do if they wish. A very happy atmosphere feel more like a good hotel. My husband has excellent care and his health is carefully monitored. The beautiful grounds are certainly a bonus. Lovely
setting.
10 April 2026
My mum came into Red Oaks as emergency respite care and is now a permanent resident. I can not fault the lovely staff who have been wonderful with mum. The care at Red Oaks is fantastic. They have created a diet plan to feed mum up incorporating her dietary needs. Everyone is so welcoming and I feel
so pleased that mum is safe and cared for. It is so lovely to see mum part of a new community/family.
08 January 2026
Mum was in home for 13 months.
Very well geared for residents with dementia. Slightly harder for those without dementia to find like minded people to engage with., but soon made friends
Activities geared mainly to those with dementia. But always trying to offer a variety of activities
Staff
excellent became friends. Was always treated with dignity.
The food was not of the same quality as when first admitted, eg to much pepper used, making food not enjoyable.
Rooms on the whole were clean but on a few occasions the en-suite toilet was not clean.
Visitors were always very welcome.
02 January 2026
My Mum with Alzheimers has been living at Red Oaks since January this year. She absolutely loves it and regularly tells us how happy she is in this phase of her life. After a few tricky years living on her own at home she has now got her confidence back. She is cheerful, 'busy' with activities and
has a great relationship with all the staff. She particularly enjoys the weekly community choir and any entertainment where she can dance - something she hasn't done for years!
She's made good friends with residents and staff alike and is being very well looked after.
She loves the food (and the chefs!) and has a beautiful, light room to relax in when she is tired.
We've been nothing but impressed with Red Oaks and knowing she is now safe and happy is such a relief.
02 January 2026
I am really pleased that Mum chose Redoaks. Whenever I visit I can see that she is very well looked after with kindness and dignity. It is so reassuring that she is very happy, safe and contented. She particularly likes the gardens / grounds and the activities each day . Food is tasty and
nutritious.
25 November 2025
What an incredible place Red Oaks is. The staff are so kind and caring. The are friendly to all residents and family when they visit. My father was made to feel very special and enjoyed his time at Red Oaks making new friends with the staff and residents.
20 November 2025
In a year of residence my husband has received excellent personal care and nursing. All staff at Red Oaks are kind and caring and do their utmost to ensure the well being, dignety and welfare of all residents.
As a regular visitor I always feel welcome and am encouraged to liaise over all aspects
of my husband's care. I cannot fault Red Oaks.
18 November 2025
When my father was discharged from the hospital I shortlisted a few nursing homes which had the best CQC ratings. I visited them all and Red Oaks was by far the best. It has impressive grounds, a lovely courtyard and lounge area, the rooms are well-equipped and maintained and comfortable and the
food is really good. But the main difference is the team that they have. They really have invested in their people and without exception they are engaged and caring people who really looked after my father. His floor have a team of nurses, care practitioners and care assistants, all of whom are professional but also delightful, helpful and genuinely caring.
The difference was when it came to the inevitable. I can't thank the team enough for all their care and affection and it is heartwarming to know he was made so comfortable in the final stages. A really top nursing home is all about 'the team' and they have created the right atmosphere for their staff to work and residents to live.
01 October 2025
Red Oaks is the best thing to happen to my father since he started to need care. He is thriving with all the care and attention he receives. The care staff and nurses are so caring. The entertainment that is laid on for the residents is amazing. I could not be happier with this care home. Everything
about it is excellent.
20 August 2025
Mum thoroughly enjoyed her stay, she was very well looked after. The staff were very caring and kind. I wouldn't hesitate to recommend.
04 July 2025
My aunt was looked after with dignity and good humoured friendly by all Red Oaks staff. Her preferences and decisions were respected alongside staff's encouragement to accept help when necessary. She was able to live her last couple of years as independently as was possible, vital given her life and
character. The end of life care was professional, loving and compassionate with all staff members popping in with a friendly word for her (and us!). Thank you Red Oaks.
19 June 2025
The staff at Red Oaks are kind and caring, and nothing is ever too much trouble.
22 January 2025
Thank you for the care and consideration at a time of need. Staff very kind and helpful at all times. Wonderful food and thanks to chef and colleagues. You all made this a safe, happy stay. I felt safe and secure in your hands.
15 January 2025
Our recently deceased Dad spent the last two and half years of his life at Red Oaks. We have nothing but praise for this care home and without exception, the staff who work there. He sometimes referred to it as his 'hotel' and it was that and so much more. He was treated at all times with great love
and affection and nothing was too much trouble for the carers and nursing staff. They made sure his final days were comfortable and dignified and for this and everything else, we are extremely grateful. We will miss you all.
08 January 2025
I came here for a week's respite before going home, after a hip operation. I had been to visit a friend who had stayed for respite in Red Oaks and was impressed by the care she received. I live locally and knew of Red Oaks. I have been well looked after and benefitted from the week here. Carers are
attentive. Excellent menu choices each day. My room was in the older part of the building, hot water took its time to reach the bathroom!
31 October 2024
Barchester Red Oaks Care Home is very welcoming. All the staff are extremely helpful. My mother has settled in very well and is happy and safe with a variety of activities.
Latest Reviews for Barchester Red Oaks Care Home
02 June 2026
I came to visit two lovely residents & to join in with the singing at 11am. Amazing atmosphere in the dining room decorated with Union Jack flags representing V.E.Day. Invited to stay for lunch which was beautifully served. At 3pm I am staying for the sing along. All the staff are dedicated & very
caring. Red Oaks is a truly special place.
28 May 2026
My Dad is a resident of Red Oaks care home and I honestly can't thank the staff enough. They care for him with such kindness, patience and dignity every single day. The care he receives is amazing and most importantly he is genuinely happy there which means the world to me.
The staff go above and
beyond and nothing ever seems too much trouble. It gives me real peace of mind knowing he is safe, comfortable and surrounded by people who truly care. I am so grateful to every member of the team. Thank you all for everything you do.
21 May 2026
My father came for restbite as his primary carer had to spend some time in hospital. The initial assessment was kind & compassionate and even though it was for a short term stay, alot of time was spent getting to know his interests, hobbies family members etc. There was always engaging activities
available. The food options were varied and of good quality. Family members were always made welcome, regardless of when visiting and were well supported through the processes of navigating what was a challenging time.
22 April 2026
Mum was an urgent placement and was admitted following a care crisis. From day one, communication has been open + transparent, building relationships with staff + residents has been supported and staff take time to listen and learn about mum. Cannot fault the kindness and approach of the staff
involved in mums care, the benefits of the activities, meal and medication support has been key in her wellbeing and she has thrived in the home. The rooms, all staff from housekeeping, catering and care are all supportive. Thank you.
22 April 2026
Lucky to have such a good home on our doorstep. Great care, very good food and plenty for residents to do if they wish. A very happy atmosphere feel more like a good hotel. My husband has excellent care and his health is carefully monitored. The beautiful grounds are certainly a bonus. Lovely
setting.
10 April 2026
My mum came into Red Oaks as emergency respite care and is now a permanent resident. I can not fault the lovely staff who have been wonderful with mum. The care at Red Oaks is fantastic. They have created a diet plan to feed mum up incorporating her dietary needs. Everyone is so welcoming and I feel
so pleased that mum is safe and cared for. It is so lovely to see mum part of a new community/family.
08 January 2026
Mum was in home for 13 months.
Very well geared for residents with dementia. Slightly harder for those without dementia to find like minded people to engage with., but soon made friends
Activities geared mainly to those with dementia. But always trying to offer a variety of activities
Staff
excellent became friends. Was always treated with dignity.
The food was not of the same quality as when first admitted, eg to much pepper used, making food not enjoyable.
Rooms on the whole were clean but on a few occasions the en-suite toilet was not clean.
Visitors were always very welcome.
02 January 2026
My Mum with Alzheimers has been living at Red Oaks since January this year. She absolutely loves it and regularly tells us how happy she is in this phase of her life. After a few tricky years living on her own at home she has now got her confidence back. She is cheerful, 'busy' with activities and
has a great relationship with all the staff. She particularly enjoys the weekly community choir and any entertainment where she can dance - something she hasn't done for years!
She's made good friends with residents and staff alike and is being very well looked after.
She loves the food (and the chefs!) and has a beautiful, light room to relax in when she is tired.
We've been nothing but impressed with Red Oaks and knowing she is now safe and happy is such a relief.
02 January 2026
I am really pleased that Mum chose Redoaks. Whenever I visit I can see that she is very well looked after with kindness and dignity. It is so reassuring that she is very happy, safe and contented. She particularly likes the gardens / grounds and the activities each day . Food is tasty and
nutritious.
25 November 2025
What an incredible place Red Oaks is. The staff are so kind and caring. The are friendly to all residents and family when they visit. My father was made to feel very special and enjoyed his time at Red Oaks making new friends with the staff and residents.
20 November 2025
In a year of residence my husband has received excellent personal care and nursing. All staff at Red Oaks are kind and caring and do their utmost to ensure the well being, dignety and welfare of all residents.
As a regular visitor I always feel welcome and am encouraged to liaise over all aspects
of my husband's care. I cannot fault Red Oaks.
18 November 2025
When my father was discharged from the hospital I shortlisted a few nursing homes which had the best CQC ratings. I visited them all and Red Oaks was by far the best. It has impressive grounds, a lovely courtyard and lounge area, the rooms are well-equipped and maintained and comfortable and the
food is really good. But the main difference is the team that they have. They really have invested in their people and without exception they are engaged and caring people who really looked after my father. His floor have a team of nurses, care practitioners and care assistants, all of whom are professional but also delightful, helpful and genuinely caring.
The difference was when it came to the inevitable. I can't thank the team enough for all their care and affection and it is heartwarming to know he was made so comfortable in the final stages. A really top nursing home is all about 'the team' and they have created the right atmosphere for their staff to work and residents to live.
01 October 2025
Red Oaks is the best thing to happen to my father since he started to need care. He is thriving with all the care and attention he receives. The care staff and nurses are so caring. The entertainment that is laid on for the residents is amazing. I could not be happier with this care home. Everything
about it is excellent.
20 August 2025
Mum thoroughly enjoyed her stay, she was very well looked after. The staff were very caring and kind. I wouldn't hesitate to recommend.
04 July 2025
My aunt was looked after with dignity and good humoured friendly by all Red Oaks staff. Her preferences and decisions were respected alongside staff's encouragement to accept help when necessary. She was able to live her last couple of years as independently as was possible, vital given her life and
character. The end of life care was professional, loving and compassionate with all staff members popping in with a friendly word for her (and us!). Thank you Red Oaks.
19 June 2025
The staff at Red Oaks are kind and caring, and nothing is ever too much trouble.
22 January 2025
Thank you for the care and consideration at a time of need. Staff very kind and helpful at all times. Wonderful food and thanks to chef and colleagues. You all made this a safe, happy stay. I felt safe and secure in your hands.
15 January 2025
Our recently deceased Dad spent the last two and half years of his life at Red Oaks. We have nothing but praise for this care home and without exception, the staff who work there. He sometimes referred to it as his 'hotel' and it was that and so much more. He was treated at all times with great love
and affection and nothing was too much trouble for the carers and nursing staff. They made sure his final days were comfortable and dignified and for this and everything else, we are extremely grateful. We will miss you all.
08 January 2025
I came here for a week's respite before going home, after a hip operation. I had been to visit a friend who had stayed for respite in Red Oaks and was impressed by the care she received. I live locally and knew of Red Oaks. I have been well looked after and benefitted from the week here. Carers are
attentive. Excellent menu choices each day. My room was in the older part of the building, hot water took its time to reach the bathroom!
31 October 2024
Barchester Red Oaks Care Home is very welcoming. All the staff are extremely helpful. My mother has settled in very well and is happy and safe with a variety of activities.