Barchester Red Oaks Care Home, Henfield, West Sussex
Barchester Red Oaks Care Home, Henfield, West Sussex
Barchester Red Oaks Care Home, Henfield, West Sussex

Red Oaks is a purpose-built nursing home in the tranquil village of Henfield, situated in the centre of 3.5 acres of formal gardens.

Their dedicated and experienced team are passionate about providing quality care and specialist 24-hour nursing that affords the best possible alternative for those who are no longer able to manage at home. They aim for independence, choice and freedom in resident’s lives, in a safe and comfortable setting.

Finished and furnished to an extremely high standard offering a homely yet first class spacious environment. Red Oaks is proud of its beautifully maintained and nurtured award-winning gardens which both residents and visitors to the home can enjoy all year around.

They can also provide day care for non-residents or those wishing to spend time with other residents either as a one-off or on a regular basis and to enjoy the facilities and services provided at the home.

Red Oaks has en-suite fully furnished bedrooms which can be personalised, beautiful lounge areas with stunning views as well as elegant dining rooms with a relaxed atmosphere.

The team of chefs are passionate about producing nutritious meals which are appetising and varied. The activities they offer are determined by the interests of residents in the home and can vary from arts and crafts to musical events and much more, as well as weekly outings.

Please don't hesitate to contact for further information or to arrange a viewing.

Group: Barchester Healthcare Ltd

Person in charge: Linda Ryan (General Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Profound & Multiple Learning Disabilties • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): Portuguese, Tagalog

Single Rooms: 62

Shared Rooms: 1

Rooms with ensuite WC: 63

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Barchester Red Oaks Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 30 Oct 2017

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.7 Barchester Red Oaks Care Home has a Review Score of 9.7 (9.728)

The Review Score of 9.7 (maximum of 10) for Barchester Red Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 44 Reviews over all time. This Average Rating is also the rating value for Barchester Red Oaks Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 39 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.728 for Barchester Red Oaks Care Home is calculated as follows: ( (396 Excellents x 5) + (116 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 525 Ratings = 4.728

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Red Oaks Care Home is based on 39 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 39 Reviews ÷ 12.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    34
  • Good
    10
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Red Oaks Care Home?

  • Extremely LIKELY
    42
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Red Oaks Care Home

  • Daughter of Resident/Service User
    13
  • Son of Resident/Service User
    7
  • Granddaughter of Resident/Service User
    3
  • Resident / Service User
    3
  • Sister-in-law of Resident/Service User
    3
  • more

First class care with friendly staff beautifully kept property with well maintained garden.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Comfortable accommodation, beautiful grounds excellent facilities, caring staff and a good range of food and activities.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Thanks to the staff at Red Oaks yesterday, my husband and I had a wedding celebration for our close family and my grandmother who is currently a resident at Red Oaks. We had a local vicar visit and held it in the conservatory overlooking the beautiful gardens. The staff were so supportive and helpful to accommodate our rather unusual request. As our grandmother was unable to make the wedding in London, we decided to bring the wedding to her. Staff had set up the room brilliantly with flowers and prepared everything we needed. They were so helpful throughout the day taking photos etc, but most of all with Nannie being on hand when she needed support. Staff had spent the whole morning supporting Nannie to look extra special, curling her hair and putting on her wedding outfit and she looked fabulous! We cannot thank the staff team enough for accommodating us and allowing us to create such special memories we will treasure forever!

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Great, caring staff. My mother appreciates the quality and choice of food. Everywhere inside and out is kept in good order and there is never a hint of 'care home odour'.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The setting at Red Oaks is beautiful, in the heart of a lovely village. The layout inside is well designed with a welcoming and sunny reception. The dining room and lounges are cosy and comfortable and my nannie's bedroom spacious.

They seem to have thought of everything with a hair salon, secure garden/courtyard and a conservatory where you can have birthday gatherings and things like that.

Above all else though, it's the staff that make it the most wonderful place. They care so much and in the weeks my nannie has been there, I can tell they've formed a bond with her. They take a pride in how she looks each day and are always there to help with anything we need.

It only took a short while for my nannie to settle. We had expected it to take a lot longer and I believe it's the caring nature of the staff and their genuine interest in finding out what my nannie liked and didn't like, that enabled this to happen, especially when my nannie had lived alone and been independent beforehand.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Red Oaks Care Home is a welcoming and friendly place. The grounds are beautifully kept and the rooms and communal areas are clean, tastefully decorated and fit for purpose. The staff are always cheerful and treat everyone with dignity and respect. The new communal areas and coffee and tea facilities are a great addition. I can highly recommend Red Oaks Care Home to everyone.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We visit the home regularly and have only found kindness and concern from the staff whenever we have been.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister has been a resident for over two years. We visit at least twice a week and we have never had cause for concern over the care she receives, the friendliness of the staff or the general cleanliness of the home.
A beautiful home in wonderful grounds.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother loves it here and very content. I feel she is in safe hands and very well cared for - gives me peace of mind. All staff are friendly and capable.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Red Oaks is a warm and friendly, comfortable environment for the residents. Staff try to ensure public spaces are homely and relaxing, with items of interest dotted about and music played in the background. The garden is a lovely space used in the summer for activities that also include the local community (concerts, theatre productions). Some residents would like more regular outings to places of interest, shopping or pubs for lunch/tea and to have more activities to choose from. The less able to get about enjoy quality one to one social chats with me and others.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I can't think that there's anything wrong, any queries are quickly put right.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been a volunteer here for 22 years. I come regularly on Wednesdays to help with their weekly church service. I also come on Sundays to have lunch and take one or two people for a walk with my cocker spaniel - we go to see and feed the ducks at a nearby pond.

I think I am fairly observant and I am most impressed by the patience and loving kindness the staff show to the residents, even with people who are difficult. I enjoy coming here to Red Oaks and am always warmly welcomed (or is it my dog they love?!)

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was in the care of Red Oaks for two years and was treated with great care, kindness and compassion during that time. We were so grateful to all the staff for the way they looked after her in her declining years.

There is an ethos in the home of not only practical and safe care but sympathetic nurture of the residents. I would also like to pay tribute to not only the lovely way they helped my mother but how kind they were to myself.

I can strongly recommend the home as a place of care and kindness.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I come here approximately 5 times a year.
Staff are very good and food is very good too.
Very comfortable here.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The nurses and care staff were extremely kind and attentive to my father and treated hm with respect and where possible dignity. We would have loved to take him into the beautiful gardens but he was too disabled. However, for the more able I am sure the gardens would be a great comfort. We are enormously grateful for the care and support received from all the care staff in my father's final weeks.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My sister in law is disabled. Red Oaks look after her with great dignity. She has been at Red Oaks since February 2009 and is extremely happy there. They have a full range of activities every day to keep her busy.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An excellent (if expensive) care home. The staff are all very kind, caring and helpful.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

When visiting, a good welcome and helpfulness by staff.
Having had the experience of visiting two people on a regular basis (at any time), having seen and witnessed how staff help them and the way they react to each person concerned.
I have been impressed.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lovely home with excellent staff.
I am very happy for mum to stay here being well cared for.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Over a period of 3/4 years, we have had a brother and sister-in-law as residents.
They were certainly capable of criticising if or when in their opinion it was necessary, but I am unable to recall an instance.
Have visited at various times of the day and I can only compliment the staff on efficiency.
I can only comment on my opinion formed during my occasional visits.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My grandfather loved living here, right up to when he passed away. Day to day care was wonderful and saw the staff as extended family. They truly came into their own as his time to part came giving our family the chance to come and say goodbye and looking after my relatives after he died. The visitors flat was wonderful to be able to use when we visited from devon.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My elderly aunt (suffering from dementia) was a resident of Red Oaks for 2.5years until her death in February 2017. The house is bright and cheerful looking, spotlessly clean, beautifully furnished and set in lovely gardens, in the centre of a busy, friendly and small country town. The cooking is a speciality (as is the lunchtime sherry) the chef takes great trouble to produce varied and tempting menus.
This is a care home with professional nursing and my aunt was looked after with care, patience and affection by the carers and nursing staff. Especially during the last days of her life, when everything possible was done to make her comfortable, give her privacy and dignity.
I strongly recommend it.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Barchester Redoaks Care Home's care of my aunt is second to none. The carers are very caring and do lots of extras for the residents. I am completely happy that my aunt is there. I have visited many care homes in the last 10 years and there are many I would not put a dog in but Redoaks is excellent.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My aunt really enjoys living at Red Oaks. She is wheelchair bound but enjoys a wide range of activities.
The carers go out of their way to look after her very well.
I am so happy she is there.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in Barchester Red Oaks Care Home for a month, moving there when her previous nursing home no longer felt able to cope with her increasing level of dementia. Her family dreaded the possible upset and confusion the move could cause her but I can honestly say there have been no problems at all. Every member of staff from my initial visit to view, the manager, the admin staff, nursing and care staff and since Mum moved in has been pleasant, helpful and professional.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother received excellent care, been well looked after. The food is fabulous. I would happily recommend.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Both my parents had to go to Red Oaks, after a car crash in April 2016. The standard of care is very good, the cleanliness is of a good standard and the food varied and healthy. All the staff are extremely helpful, friendly and kind. I have recommended Red Oaks to others.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Continuous excellent care from supportive and compassionate staff. They treat the individual and not the disease. Excellent facilities and setting with a beautiful accessible garden.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Red Oaks Care Home provides first class care in beautiful surroundings. The staff interact with residents as individuals and are unfailingly kind and available to them. My father has been extremely well looked after for almost four years after arriving in a very distressed and poorly state. Although he is now immobile and unable to communicate the staff know him well and treat him with great kindness and respect and his physical care is excellent. Any queries or requests I have are immediately attended to and I feel Red Oaks provides the best possible care.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My lovely mum and dad have been residents at the Red Oaks since April 2016. Throughout their time, the staff have always been polite and helpful. The standard of care is excellent especially in Lavender Ward where my dad is staying. Whenever my sister and I visit, (which is weekly at least) everyone is very welcoming, I sometimes bring my little dog too! I would like to thank all the staff for looking after my mum and dad so compassionately.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother in law moved into Red Oaks Care Home towards the end of 2016 and I am very happy with the way she has been made welcome and cared for. In particular, I have been impressed with the atmosphere at Red Oaks and the caring attitude of the staff.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother is 97 - has dementia and cancer and is still mobile but declining rapidly. She is fond of all her carers and is treated with dignity and respect.
The care she receives is excellent and consistent. Above all, despite her illness, she is happy and pain-free and knows she is well looked after.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum has been here since June 2016 and we have seen such a fantastic change in her in every way.
She is happy, bright, clean and so well looked after. We feel like we have our mum back and she will probably love forever under the superb care of Red Oaks and their caring staff.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband, who has Parkinson's Disease with Lewy Bodies, went to live in Red Oaks in June 2016. It was the most traumatic time of our lives but all the staff at Red Oaks helped us in every way to adjust to our new circumstances. It is a welcoming, friendly and caring place to live and visit. The house is set in beautiful grounds and during the summer months, they often have outdoor events for all the residents and families to enjoy. The food is delicious and appetising and freshly cooked. Fresh fruit in the morning, a small sherry before lunch and tea and homemade cakes in the afternoon make it feel like home from home. Every member of staff from the management and carers to the housekeeping and catering staff know each individual resident's name and treat them with kindness, respect, patience and dignity.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am extremely pleased and satisfied with the care and attention my mother receives. The staff are fantastic. The is very clean. Food is excellent.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am very satisfied with the care and attention my mother in law is getting. She is warm and well cared for. The home is very clean and no smells at all. When my Mother in Law does not eat she is given vitamin milk drink which she loves.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Excellent home - very clean (no smell at all). Treated you as a guest rather than a patient. All staff caring and attentive. Very impressive lounges and dining room. Fantastic service in dining room and visitors made welcome.
I have experience of past nursing homes with my parents and elderly relatives and this is way above normal.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I visit my wife on a daily basis.
Choice of meals.
Cleanliness of home.
Staff are excellent.
I am able to visit anytime.
Management is available.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have submitted a comprehensive review to the manager of Red Oaks (DCA). I am assisting with their pilot induction literature 'Getting To Know You' from a relatives standpoint. The experience is positive overall and I would recommend it:
Strengths: Warmth of staff and quality of environment.
Areas for improvement: Working with relatives and more transport methods.

How likely would you be to recommend Barchester Red Oaks Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

(2wks respite) From pre-assessment to pick up my dad had a wonderful time, the staff were all incredibly helpful and considerate. I could not fault any part of the Red Oaks team, my dad came home full of tales after being slightly reluctant, we are in process for booking up another 2wks stay in September- 5 stars.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident at Red Oaks for three and a half years and soon settled in the homely and welcoming environment. I feel she is safe, secure, content and more importantly, so does she. A good level of caring staff, ensure my mother is not neglected and she has plenty of activities in which to participate. Also the option to enjoy the privacy of her room with its balcony and views across the gardens and countryside. It couldn't be better!

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

- A friendly, helpful atmosphere; clean environment.
- Key workers could support service users more in purchasing their personal items.
- Wonderful gardens used for different outdoor activities.
- Happy service users generally not withstanding their medical situations restricting certain activities.
- Good person-centred care provided.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Staff are very pleasant couldn't be nicer. Rooms are nicely appointed. I would enjoy life here more if there were more people like myself easy on a conversation.

How likely would you be to recommend Barchester Red Oaks Care Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Poor

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Red Oaks is a country house in a superb location of landscaped grounds close to the attractive village of Henfield. Superbly refurbished, the interior offers a warm welcome with friendly professional staff at every level. Patients/residents are treated with utmost respect, dignity and care, with lovely county views from light, airy, en-suite bedrooms. Residents are provided with a huge variety of activities, talks and encouragement to socialise. The ambience conveys the ideal relaxed extremely comfortable well organised care home.

How likely would you be to recommend Barchester Red Oaks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

October 2016

Barchester Care Awards

Recipient: Barchester Red Oaks Care Home

Date: Wednesday 12 Oct 2016

more details

Barchester Care Awards

Recipient: Barchester Red Oaks Care Home

Date: Wednesday 12 Oct 2016

more details

February 2016

Job Vacancies

Staff Profiles

Linda

Linda Ryan

Job Title: General Manager

Joined: 2017

Description:

I have been a registered nurse for over 20 years. My passion for working with older people in a nursing home environment started with my first registered manager position in 2003. My career has also included positions such as a Practice Development Nurse and a Dementia Specialist. Before Barchester, I was a Director of Care for a luxury retirement village, commissioning both a nursing home and a domiciliary care service. This position involved managing, coaching and mentoring the registered managers.

I am proud of being able to make a difference to peoples' lives by providing high quality, person-centred care in a supportive learning environment within an open and fair culture.

My door is always open for a coffee (or tea) and a chat, whether that is for residents, relatives or staff members.

Karen

Karen Poulter

Job Title: Care Manager

Joined: 2003

Description:

I qualified as a RN1 and RMN in the 1980's and after a career in psychiatry I joined the team at Red Oaks as the Care Manager. After 10 years I still love coming to work and have met and worked with many fantastic people. My role is to ensure a high quality of care for our residents. Off duty I love travelling with my family and reading gives me great pleasure.

Martin

Martin Knight

Job Title: Marketing Administrator

Joined: 2008

Description:

I have been working at Red Oaks for more than 9 years during which time I have worked in most departments. I get to meet with the families of potential residents who are seeking to find the right level of care for their relatives. I love showing our fantastic home to everyone who visits and I feel privileged to be able to offer help to families, what is often, a very difficult and emotional decision.

Marilyn

Marilyn Knight

Job Title: Activities Manager / Head of Dementia Unit

Joined: 1986

Description:

I have worked at Red Oaks for nearly 30 years. I started as a Carer on Nights. I now work as Head of Dementia Unit and Activities Manager. My job is very rewarding as I have always enjoyed working with people with Dementia.

Clare

Clare Mowatt

Job Title: Hospitality Manager

Joined: 1994

Description:

Clare's role as Hospitality Manager means that she is responsible for the restaurant and also for the hostess services to the Assisted Living Apartments. She maintains overall responsibility for hygiene procedures and ensures that staff follow these at all times. Clare is also responsible for the housekeeping and laundry function at the home.

Terri

Terri Tester

Job Title: Receptionist

Joined: 2013

Description:

Having been at Red Oaks since June 2013, I am thoroughly enjoying my role as Administrative Assistant. My role is to support the General Manager and staff and residents in the daily running of the office, and to greet all visitors to the care home. I am passionate about providing a friendly, caring service and enjoy getting to know the residents and their families. My interests include the theatre, music and quilting.

Leigh

Leigh Clifford

Job Title: Head Chef

Joined: 2014

Description:

I have always been passionate about fresh, local produce and simple home cooked foods. I bring this passion into my kitchen everyday in the hope I can deliver on my promise to provide fresh and healthy meals to our residents.

Louise

Louise Pocock

Job Title: Administrator

Joined: 2005

Description:

I have worked at Red Oaks since April 2005, initially on reception before becoming administrator in March 2006. I provide financial and HR support for the benefit of our residents, their relatives and my colleagues which contributes to the warm family atmosphere of the home.

Steve

Steve Martin

Job Title: Head of Maintenance

Joined: 2015

Description:

I enjoy working at Red Oaks, I ensure that the home is well maintained and work with external contractors to ensure all equipment and the home itself is safe and fit for purpose. I enjoy chatting to the residents as I go around the home and it’s a lovely part of my job to build relationships not only my colleagues but with the residents in their home.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Red Oaks Care Home