Barchester Red Oaks Care Home

Red Oaks is a very comfortable house set in beautiful gardens. Each resident has a large and airy room, which they are able to personalise and can enjoy the peaceful gardens. The staff offer a very high standard of both nursing and personal care. Everyone is so helpful and friendly. We feel part of a large, happy family. The catering staff make sure that a varied menu is always available, and the food is delicious. We are very lucky to have such a lovely residential home with a dedicated and professional team.

Red Oaks staff take great care of my mother-in-law and are always attentive to her needs and our questions.

It has been a very difficult year since my dear father's death in June 2021, and I am now catching up on the things I need to do. So this is really the first proper opportunity I have had to write a review. The manager and staff at Red Oaks looked after my father wonderfully in the last few weeks of his life. Their kindness, care and patience I will never forget. For the first time in three years, I felt a wonderful sense of peace and trust with all the carers. Red Oaks is a very special place. Highly recommend.

From the time I arrived, I was given every consideration. Initially, I was a Red Oaks while a home care package was worked out. During this time it became clear to me that home care would not really be a feasible option. After several discussions with one of the staff I was reassured on m points also I decided to stay at Red Oaks to end of life.

Without a doubt, the Covid pandemic is adding a tremendous workload to all the staff, but they continue to provide the best quality care that I could wish for my mother.

Mum moved into Red Oaks in the midst of the Pandemic, a challenging time for everyone. The whole team at Red Oaks have been so kind, both to mum and us her family. It's evident that the staff take their time to really get to know the residents as individuals. The atmosphere is upbeat and welcoming, the grounds are lovely and residents are encouraged to enjoy them. I am grateful every day that mum is safe and well cared for.

My experience is that all staff, without exception, are professional, kind, and considerate to all my husband's needs.

My Dad was here for a 3-week respite as one of his Carers needed some time away. We found the staff at Red Oaks extremely helpful, very positive and most of all kind. I asked them to encourage my Dad to take part in activities which they did and feel this has been of great benefit to him. My Dad is also insulin dependant diabetic and the nursing staff are very approachable and helpful so I knew he was in safe hands at all times. The food looked amazing too.

Very pleased generally with the level of care. The staff are excellent and go out of their way to help. Nice food well cooked. The room is excellent with shower and air conditioning, good TV and a nice chair.

I found all the staff extremely helpful and caring. They were always organising things for the residents to do, even with the added difficulty of lockdown. The whole place is very clean and tidy, more like a hotel than a care home. They looked after my auntie for what turned out to be the last year of her life and she thoroughly enjoyed herself. She loved being taken for walks in the beautiful extensive gardens they have there. You couldn't wish for a better place for your loved ones.

A very nice care home in pleasant grounds and close to the town centre. The level of care and of caring is very high and staff are helpful, cheerful and polite. Life at the home is currently constrained by COVID restrictions which is a pity. Hopefully, things will open up more very soon and allow us a fuller appreciation of life there. A visitors toilet would have been helpful during these times and communication could have been better in the first few weeks.

Red Oaks is and has been the most fantastic care home for my parents I could have hoped for, eg caring, very responsive and providing top-quality care. I'm really pleased with them.

The attention to detail from all staff is kind. There is a consideration for me as family too. I can't speak too highly of the reassurance they have given.

So wonderful to be able to visit Dad outside after all this time - brilliant in the gazebo. The staff have been amazing throughout lockdown - sending regular cards, letters and photos of Dad. Wonderful garden with rainbows everywhere cheering everyone up. There are specific staff to thank you to, but I will save that for another day.

I have been extremely happy with the care and attention at Red Oaks since my mother was admitted nine months ago. The staff are outstanding and they are full of energy and enthusiasm. They have coped with the recent crisis extremely efficiently and I would recommend Red Oaks without hesitation.

Excellent care home. Staff are wonderful and their communication is top-notch. Beautiful surroundings. My father is the happiest he has been for years.

Mum is extremely happy at Red Oaks. We are very pleased with her experience at the home, and grateful to all of the wonderful staff.

The staff are always very professional and helpful during these difficult times. My dad always looks well looked after and happy.

My father is looked after with exemplary care. The staff could not be kinder or more caring. The communication and care have been outstanding during Covid-19 and the care home manager is everything you could hope for. Thank you.

My mother lived at Red Oaks, Henfield for the last two-plus years of her life and my father visited most days. I visited frequently and would like to express my thanks and gratitude to the Manager and all the staff who genuinely cared about the people they looked after. There was a very good balance between maintaining dignity and autonomy but also recognising the limitations of the patients. The environment was much like an excellent hotel with beautiful grounds but was also home to all the residents. Staff paid attention to all the little things that meant so much to my mother and were very kind and caring. My father also felt very much at home and enjoyed the relationships he built with the staff and patients who also showed a lot of care towards him. The end of life care and support they gave to us as a family was exemplary and we stayed overnight with my mother and watched her draw her last breath. The nurturing care and support by individual staff meant so much to us.