Submit a Review for Russettings Care Home
Mill Lane, Balcombe, Haywards Heath, RH17 6NP
View full details of Russettings Care HomeLatest Reviews for Russettings Care Home
20 February 2026
Mum only spent a week at Russettings, before she died however the care and support she received was excellent. The whole staff team from manager to nurses to the premises team went that extra mile. Nothing was too much trouble for them. She was treated with respect and care and she died with
dignity.
13 January 2026
We are now 10 weeks since my wife was admitted to Russettings and it has been a learning curve for all involve (i.e. My wife, staff, the family and myself). There has been a coordinated response to my wife's care and needs resulting in an environment that has lead to remarkable improvements in her
health and wellbeing. Personally I have witnessed exceptional care and consideration to all the residents sometimes under stressful conditions.
A big thank you to everybody involve.
18 December 2025
From my first contact with Russettings, I was profoundly impressed by their caring and supportive approach. The home is comfortable and very well equipped, but what really sets it apart from other homes is the compassion and professionalism shown by each and every staff member. From care staff to
nursing to housekeeping, people really did look after my mother. The home is cosy, clean and safe, and always felt full of laughter and joy. My mother was treated with dignity and kindness throughout her stay, and I never had to worry about her. She was closely monitored at all times, and I was always kept informed of her health. The food was great and always freshly cooked, and there were a wide variety of wonderful activities. Her room was lovely and peaceful with great views. I would recommend Russettings without reservation to anyone, particularly those suffering from dementia. I can't thank them enough for the support they provided to my mother (and to myself) during her time there.
28 November 2025
My husband came to Russettings on 21st Oct, after over eight weeks in hospital. He was made welcome straight away. Lovely to see such lovely smiles. Nothing is too much trouble.
He was very aggressive in hospital the staff tale the time to handle him with care and understanding.
12 March 2025
My husband spent a week at Russettings Care Home in January 2025. Even though he was very poorly, needing end of life care, he was warmly welcomed into the home, and the management were kind and helpful to us as a family. The care he received from all the staff was exceptional. They were always
happy to help in whatever way possible, from making him more comfortable, to suggesting options for food that could be suitable for him. The nursing care, also, was of a very high quality and they did everything they could for him, my husband was shown both dignity and compassion by all. We could see that he was peaceful, in a room we could make his own, which had the most wonderful views. These he was able to enjoy, even though he was bed bound. We felt very supported as a family and were able to spend maximum time with him, which we are so grateful for.
31 January 2025
Since my wife became a resident last summer I have been most impressed by the dedication and kindness of all the staff and the care with which they treat all the residents. The effort that was put into the care and entertainment programme for the December and Christmas period was really outstanding
and made what could have been a difficult and upsetting period for residents and family a lovely enjoyable experience.
06 January 2025
Lovely atmosphere with fabulous entertainment, the food was delicious with lots of variety and the Christmas decorations make it feel very homely.
17 December 2024
I've just attended the Christmas party at Russettings Care Home where my husband is now a resident. I wasn't sure what to expect but it was a really joyous occasion. Live music with age-appropriate songs. Lovely to see some residents enjoying a boogie with their families and the positive interaction
the carers had with those joining in from their chairs. The conservatory provided a quieter area too, at a distance from the main festivities. A delicious, high-quality buffet to round it off. Well done!
16 October 2024
My Mother stayed for four weeks during July and August 2024. She was very happy and thoroughly enjoyed her time there.
01 October 2024
We enjoyed the Caribbean BBQ. The food was fantastic, with a lovely selection of Caribbean delights, including rum cake and rum punch!
The steel pan music made the afternoon perfect.
01 October 2024
Above all a friendly, caring home. Warm and skillful staff, excellent catering, and a good team spirit.
My sister's condition has deteriorated fairly quickly. The home has been responsive to her changing needs.
22 July 2024
A lovely BBQ, staff worked so hard, food good, music lovely and the right era. Enjoyed the visiting alpacas. Looked after Mum very well, as they always do.
22 July 2024
BBQ, enjoyable afternoon with good food, good company and good music. Alpaca's great. Wonderful staff/chefs.
10 April 2024
Delicious lunch of beef stew and chocolate pudding all served piping hot by friendly, cheerful staff. Special real to celebrate St Patrick's Day.
10 April 2024
I have really enjoyed sharing with my father the St Patrick's Day event as well as my father's birthday. It was a lovely atmosphere, with friendly and helpful staff. The dinner was a wonderful idea, which helped to make an enjoyable time to chat with my father. Thank you so much for this wonderful
time.
04 April 2024
Visited for Mother's Day Lunch, thoroughly enjoyed the meal, better than some restaurants. Mum in good spirits and well cared for by the staff. It's a lovely place and we hope Mum will settle here despite her memory problems. Keep up the good work.
04 December 2023
Attended a meal event, Diwali lunch.
Very welcoming and homely surroundings. Successful and enjoyable event.
Very impressed with the home.
30 November 2023
I attended a fabulous Indian lunch to celebrate Diwali at the invitation of the care home management. The portions were very generous and delicious. Although I was unavoidably unable to arrive at the very beginning, I was smoothly directed to my seat next to my husband and daughter. My husband ate a
little of the Indian food but found the experience a bit bewildering. However, staff quickly put him at ease by producing his familiar hand sandwiches and ice cream.
30 November 2023
Russettings Care Home arranged a fantastic Diwali celebration with decoration, music and a cookery demonstration and meal from a lady who has been on a TV cooking show.
I had my hand decorated with a beautiful henna picture.
So beautifully, sensitively well-organised.
30 November 2023
The staff treat the residents with great care and dignity. Activities are inclusive and imaginative. We enjoy the excellent themed meals and celebrations for residents, families and friends.
Latest Reviews for Russettings Care Home
20 February 2026
Mum only spent a week at Russettings, before she died however the care and support she received was excellent. The whole staff team from manager to nurses to the premises team went that extra mile. Nothing was too much trouble for them. She was treated with respect and care and she died with
dignity.
13 January 2026
We are now 10 weeks since my wife was admitted to Russettings and it has been a learning curve for all involve (i.e. My wife, staff, the family and myself). There has been a coordinated response to my wife's care and needs resulting in an environment that has lead to remarkable improvements in her
health and wellbeing. Personally I have witnessed exceptional care and consideration to all the residents sometimes under stressful conditions.
A big thank you to everybody involve.
18 December 2025
From my first contact with Russettings, I was profoundly impressed by their caring and supportive approach. The home is comfortable and very well equipped, but what really sets it apart from other homes is the compassion and professionalism shown by each and every staff member. From care staff to
nursing to housekeeping, people really did look after my mother. The home is cosy, clean and safe, and always felt full of laughter and joy. My mother was treated with dignity and kindness throughout her stay, and I never had to worry about her. She was closely monitored at all times, and I was always kept informed of her health. The food was great and always freshly cooked, and there were a wide variety of wonderful activities. Her room was lovely and peaceful with great views. I would recommend Russettings without reservation to anyone, particularly those suffering from dementia. I can't thank them enough for the support they provided to my mother (and to myself) during her time there.
28 November 2025
My husband came to Russettings on 21st Oct, after over eight weeks in hospital. He was made welcome straight away. Lovely to see such lovely smiles. Nothing is too much trouble.
He was very aggressive in hospital the staff tale the time to handle him with care and understanding.
12 March 2025
My husband spent a week at Russettings Care Home in January 2025. Even though he was very poorly, needing end of life care, he was warmly welcomed into the home, and the management were kind and helpful to us as a family. The care he received from all the staff was exceptional. They were always
happy to help in whatever way possible, from making him more comfortable, to suggesting options for food that could be suitable for him. The nursing care, also, was of a very high quality and they did everything they could for him, my husband was shown both dignity and compassion by all. We could see that he was peaceful, in a room we could make his own, which had the most wonderful views. These he was able to enjoy, even though he was bed bound. We felt very supported as a family and were able to spend maximum time with him, which we are so grateful for.
31 January 2025
Since my wife became a resident last summer I have been most impressed by the dedication and kindness of all the staff and the care with which they treat all the residents. The effort that was put into the care and entertainment programme for the December and Christmas period was really outstanding
and made what could have been a difficult and upsetting period for residents and family a lovely enjoyable experience.
06 January 2025
Lovely atmosphere with fabulous entertainment, the food was delicious with lots of variety and the Christmas decorations make it feel very homely.
17 December 2024
I've just attended the Christmas party at Russettings Care Home where my husband is now a resident. I wasn't sure what to expect but it was a really joyous occasion. Live music with age-appropriate songs. Lovely to see some residents enjoying a boogie with their families and the positive interaction
the carers had with those joining in from their chairs. The conservatory provided a quieter area too, at a distance from the main festivities. A delicious, high-quality buffet to round it off. Well done!
16 October 2024
My Mother stayed for four weeks during July and August 2024. She was very happy and thoroughly enjoyed her time there.
01 October 2024
We enjoyed the Caribbean BBQ. The food was fantastic, with a lovely selection of Caribbean delights, including rum cake and rum punch!
The steel pan music made the afternoon perfect.
01 October 2024
Above all a friendly, caring home. Warm and skillful staff, excellent catering, and a good team spirit.
My sister's condition has deteriorated fairly quickly. The home has been responsive to her changing needs.
22 July 2024
A lovely BBQ, staff worked so hard, food good, music lovely and the right era. Enjoyed the visiting alpacas. Looked after Mum very well, as they always do.
22 July 2024
BBQ, enjoyable afternoon with good food, good company and good music. Alpaca's great. Wonderful staff/chefs.
10 April 2024
Delicious lunch of beef stew and chocolate pudding all served piping hot by friendly, cheerful staff. Special real to celebrate St Patrick's Day.
10 April 2024
I have really enjoyed sharing with my father the St Patrick's Day event as well as my father's birthday. It was a lovely atmosphere, with friendly and helpful staff. The dinner was a wonderful idea, which helped to make an enjoyable time to chat with my father. Thank you so much for this wonderful
time.
04 April 2024
Visited for Mother's Day Lunch, thoroughly enjoyed the meal, better than some restaurants. Mum in good spirits and well cared for by the staff. It's a lovely place and we hope Mum will settle here despite her memory problems. Keep up the good work.
04 December 2023
Attended a meal event, Diwali lunch.
Very welcoming and homely surroundings. Successful and enjoyable event.
Very impressed with the home.
30 November 2023
I attended a fabulous Indian lunch to celebrate Diwali at the invitation of the care home management. The portions were very generous and delicious. Although I was unavoidably unable to arrive at the very beginning, I was smoothly directed to my seat next to my husband and daughter. My husband ate a
little of the Indian food but found the experience a bit bewildering. However, staff quickly put him at ease by producing his familiar hand sandwiches and ice cream.
30 November 2023
Russettings Care Home arranged a fantastic Diwali celebration with decoration, music and a cookery demonstration and meal from a lady who has been on a TV cooking show.
I had my hand decorated with a beautiful henna picture.
So beautifully, sensitively well-organised.
30 November 2023
The staff treat the residents with great care and dignity. Activities are inclusive and imaginative. We enjoy the excellent themed meals and celebrations for residents, families and friends.