Russettings Care Home

Mill Lane, Balcombe, Haywards Heath RH17 6NP
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9.8 68 Reviews
  • Russettings Care Home, Haywards Heath
At Russettings Care Home, expect the highest level of residential and specialist dementia care in a wonderful setting.

They specialise in a number of areas including but not limited to end of life care, cancer and Alzheimer’s. The beautiful home retains many period features giving it a quaint country house feel.

They focus on ensuring all their residents enjoy a better quality of life and live as independently as possible whilst receiving the best care.
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Care Provided by Russettings Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1650
  • Self-Funded Residential Dementia Care: £1300 – £1650
  • Self-Funded Nursing Care: £1350 – £1650
  • Self-Funded Nursing Dementia Care: £1350 – £1650
  • RESPITE Self-Funded Residential Care: £1350 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1350 – £1500
  • RESPITE Self-Funded Nursing Care: £1350 – £1500
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1500

These prices are only a guideline, please contact Russettings Care Home to find out the exact price for your requirements.

Contact Russettings Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Russettings Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Russettings Care Ltd
  • Privately Owned

Person in Charge

  • Nikki Pile (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (35)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Russettings Care Home Reviews (68)

9.8

Russettings Care Home has a Review Score of 9.8 (9.751) out of 10, based on 15 reviews in the last 2 years.
Over all time Russettings Care Home has 68 reviews.

Overall Experience
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Date Published
  • 68
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Reviewer Connection to Russettings Care Home
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Review from Peter L (Husband of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are now 10 weeks since my wife was admitted to Russettings and it has been a learning curve for all involve (i.e. My wife, staff, the family and myself). There has been a coordinated response to my wife's care and needs resulting in an environment that has lead to remarkable improvements in her
health and wellbeing. Personally I have witnessed exceptional care and consideration to all the residents sometimes under stressful conditions.
A big thank you to everybody involve.
Reply from Nikki Pile, Manager at Russettings Care HomeThank you very much for taking the time to share your feedback with us. We are truly grateful for your kind words and for acknowledging the collective efforts of our team during your wife's time at Russettings.
We are delighted to hear that the coordinated approach to your wife's care has had such a positive impact on her health and wellbeing. Your recognition of the dedication, compassion, and professionalism shown by our staff particularly during challenging moments means a great deal to us.
Feedback such as yours is incredibly encouraging for the whole team and reinforces our commitment to providing the highest standard of care for all our residents and their families.
Thank you once again for your support and trust.
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Review from Sophia S (Daughter of Resident) published on 18 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my first contact with Russettings, I was profoundly impressed by their caring and supportive approach. The home is comfortable and very well equipped, but what really sets it apart from other homes is the compassion and professionalism shown by each and every staff member. From care staff to nursing
to housekeeping, people really did look after my mother. The home is cosy, clean and safe, and always felt full of laughter and joy. My mother was treated with dignity and kindness throughout her stay, and I never had to worry about her. She was closely monitored at all times, and I was always kept informed of her health. The food was great and always freshly cooked, and there were a wide variety of wonderful activities. Her room was lovely and peaceful with great views. I would recommend Russettings without reservation to anyone, particularly those suffering from dementia. I can't thank them enough for the support they provided to my mother (and to myself) during her time there.
Reply from Nikki Pile, Manager at Russettings Care HomeThank you so much for taking the time to share such a thoughtful and heartfelt review.
We are truly grateful for your kind words and for entrusting Russettings with your mother's care. It means a great deal to know that from your very first contact you felt supported, and that throughout her stay your mother was treated with the dignity, kindness and compassion that are so important to us.
Your comments will be shared with the whole team. They will be deeply touched to know the positive difference their care and professionalism made to both your mother and to you.
Supporting families as well as residents is at the heart of what we do, and we are honoured to have been able to provide comfort, reassurance and joy during your mother's time with us. Thank you again for your recommendation and for your trust - it truly means more to us than words can express.
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Review from Linda D (Wife of Resident) published on 28 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband came to Russettings on 21st Oct, after over eight weeks in hospital. He was made welcome straight away. Lovely to see such lovely smiles. Nothing is too much trouble.
He was very aggressive in hospital the staff tale the time to handle him with care and understanding.
Reply from Nikki Pile, Manager at Russettings Care HomeThank you so much for taking the time to share this lovely review. We are delighted to hear that your husband felt welcomed when he arrived at Russettings. Our team always aims to greet every resident with kindness and a smile, so it's wonderful to know this made a difference.
We understand how challenging the past weeks must have been for both of you, and we're glad that our staff's patience, care, and understanding have helped your husband settle in after his time in hospital. Supporting residents with compassion especially when they're feeling distressed or unsettled is at the heart of what we do.
Please know that we're always here for you both, and if there is ever anything more we can do, do not hesitate to let us know.
Thank you again for your kind words.
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Review from P T (Wife of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband spent a week at Russettings Care Home in January 2025. Even though he was very poorly, needing end of life care, he was warmly welcomed into the home, and the management were kind and helpful to us as a family. The care he received from all the staff was exceptional. They were always happy
to help in whatever way possible, from making him more comfortable, to suggesting options for food that could be suitable for him. The nursing care, also, was of a very high quality and they did everything they could for him, my husband was shown both dignity and compassion by all. We could see that he was peaceful, in a room we could make his own, which had the most wonderful views. These he was able to enjoy, even though he was bed bound. We felt very supported as a family and were able to spend maximum time with him, which we are so grateful for.
Reply from Nikki Pile, Manager at Russettings Care HomeThank you for your kind words, your feedback is very important to us. It was a pleasure for us to look after your husband and support you and your family during such an emotional time.
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Review from J B (Husband of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my wife became a resident last summer I have been most impressed by the dedication and kindness of all the staff and the care with which they treat all the residents. The effort that was put into the care and entertainment programme for the December and Christmas period was really outstanding
and made what could have been a difficult and upsetting period for residents and family a lovely enjoyable experience.
Reply from Nikki Pile, Manager at Russettings Care HomeThank you so much for taking the time to write your review. I am so glad that we were able to offer families the opportunity to share Christmas dinner together and it means so much for our staff to be recognised for the outstanding work they do.
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Review from Olivia B (Granddaughter of Resident) published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely atmosphere with fabulous entertainment, the food was delicious with lots of variety and the Christmas decorations make it feel very homely.
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Review from Maureen R (Wife of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've just attended the Christmas party at Russettings Care Home where my husband is now a resident. I wasn't sure what to expect but it was a really joyous occasion. Live music with age-appropriate songs. Lovely to see some residents enjoying a boogie with their families and the positive interaction
the carers had with those joining in from their chairs. The conservatory provided a quieter area too, at a distance from the main festivities. A delicious, high-quality buffet to round it off. Well done!
Reply from Nikki Pile, Manager at Russettings Care HomeThank you for taking the time to leave your review. We really look forward to our party's at Russettings it's a great opportunity for residents, staff and relatives to all come together and I'm so glad you both enjoyed it.
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Review from Andy M (Son of Resident) published on 16 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother stayed for four weeks during July and August 2024. She was very happy and thoroughly enjoyed her time there.
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Review from S S (Daughter of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We enjoyed the Caribbean BBQ. The food was fantastic, with a lovely selection of Caribbean delights, including rum cake and rum punch!
The steel pan music made the afternoon perfect.
Reply from Nikki Pile, Manager at Russettings Care HomeThank you for your review. It was indeed a lovely afternoon, enjoyed by residents, relatives, friends, and staff. We will definitely be arranging more Caribbean events in the future.
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Review from J B (Brother of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Above all a friendly, caring home. Warm and skillful staff, excellent catering, and a good team spirit.
My sister's condition has deteriorated fairly quickly. The home has been responsive to her changing needs.
Reply from Nikki Pile, Manager at Russettings Care HomeThank you for taking the time to complete a review. We value your feedback and your comments are important to us.
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Review from Sarah M (Daughter of Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely BBQ, staff worked so hard, food good, music lovely and the right era. Enjoyed the visiting alpacas. Looked after Mum very well, as they always do.
Reply from Nikki Pile, Manager at Russettings Care HomeThank you for your review. It was a lovely day enjoyed by residents, relatives, friends and staff. We will look forward to the next one.
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Review from M D (Son of Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
BBQ, enjoyable afternoon with good food, good company and good music. Alpaca's great. Wonderful staff/chefs.
Reply from Nikki Pile, Manager at Russettings Care HomeThank you for your review. It was such a lovely day thank you for coming.
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Review from D W (Daughter of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Delicious lunch of beef stew and chocolate pudding all served piping hot by friendly, cheerful staff. Special real to celebrate St Patrick's Day.
Reply from Nikki Pile, Manager at Russettings Care HomeThank you for taking the time to complete your review. I am so pleased to hear that you enjoyed our St Patrick's Day meal.
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Review from Sean E (Son of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have really enjoyed sharing with my father the St Patrick's Day event as well as my father's birthday. It was a lovely atmosphere, with friendly and helpful staff. The dinner was a wonderful idea, which helped to make an enjoyable time to chat with my father. Thank you so much for this wonderful time.
Reply from Nikki Pile, Manager at Russettings Care HomeThank you for your great comments; I am glad that your father had a lovely Birthday and you both enjoyed our St Patrick's Day event.
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Review from Michael D (Son of Resident) published on 4 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited for Mother's Day Lunch, thoroughly enjoyed the meal, better than some restaurants. Mum in good spirits and well cared for by the staff. It's a lovely place and we hope Mum will settle here despite her memory problems. Keep up the good work.
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Review from Derek M (Friend of Resident) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Attended a meal event, Diwali lunch.
Very welcoming and homely surroundings. Successful and enjoyable event.
Very impressed with the home.
Reply from Nikki Pile, Manager at Russettings Care HomeThank you for taking the time to leave a review; your comments and feedback are important to us.
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Review from M M (Wife of Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I attended a fabulous Indian lunch to celebrate Diwali at the invitation of the care home management. The portions were very generous and delicious. Although I was unavoidably unable to arrive at the very beginning, I was smoothly directed to my seat next to my husband and daughter. My husband ate a
little of the Indian food but found the experience a bit bewildering. However, staff quickly put him at ease by producing his familiar hand sandwiches and ice cream.
Reply from Nikki Pile, Manager at Russettings Care HomeThank you for your valuable feedback. I am sorry to hear that your husband found the experience bewildering however it was good to hear that our staff acted quickly and put your husband at ease.
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Review from Helen S (Daughter of Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Russettings Care Home arranged a fantastic Diwali celebration with decoration, music and a cookery demonstration and meal from a lady who has been on a TV cooking show.
I had my hand decorated with a beautiful henna picture.
So beautifully, sensitively well-organised.
Reply from Nikki Pile, Manager at Russettings Care HomeI am delighted to read that you enjoyed our Diwali celebrations and it is great to know that we were able to provide a unique and memorable dining experience.
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Review from Nicola S (Daughter-in-law of Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff treat the residents with great care and dignity. Activities are inclusive and imaginative. We enjoy the excellent themed meals and celebrations for residents, families and friends.
Reply from Nikki Pile, Manager at Russettings Care HomeThank you for your review.
Your feedback is important to us.
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Review from D W (Husband of Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home laid on a delicious Diwali lunch for residents and guests. It was enjoyed by all - a tribute to the efforts the home makes to give residents some variety in their lives.
Reply from Nikki Pile, Manager at Russettings Care HomeThank you for taking the time to send your review, your comments are important to us.
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Current Review Score: 9.8 (9.751)

Overview of Review Score

The Review Score of 9.8 (9.751) out of 10 for Russettings Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.876 for Russettings Care Home is calculated as follows: ( (155 Excellents x 5) + (22 Goods x 4) ) ÷ 177 Ratings = 4.876
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Russettings Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Nikki

Nikki Pile

Job Title: Home Manager Joined: 2014

Our team at Russettings is headed up by Nikki Pile, who has extensive experience in the care industry. Nikki strives to ensure the effective delivery of high holistic person-centred care in a safe environment. She leads by example and works with a dedicated team to provide high standards of care in a homely and happy environment. She has always maintained good relationships and partners with the local library, schools, churches and local charities to provide enrich the experience of residents at Russettings.

Frequently Asked Questions about Russettings Care Home

What types of Care is Russettings Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Russettings Care Home have?

There are 41 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Russettings Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Russettings Care Home to the centre of Haywards Heath?

4.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Russettings Care Home to verify any information. View our terms and conditions. Russettings Care Home has an Enhanced Service - more info.