Russettings Care Home

Mill Lane, Balcombe, Haywards Heath RH17 6NP

Russettings Care Home is situated in the the village of Balcombe, near Haywards Heath. The home is set in spacious grounds and has the feel of a smart country house. Continual efforts are made to refurbish and upgrade the home for the benefit of all that live there.

Care is provided for residential and dementia residents by passionate and experienced staff and they welcome new inquiries from prospective residents.

Owner: Russettings Care Ltd

Person in charge: Nikki Pile (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 45

Rooms with ensuite WC: 45

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Russettings Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Russettings Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Russettings Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.487 for Russettings Care Home is calculated as follows: ( (67 Excellents x 5) + (41 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 117 Ratings = 4.487

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.556 Points relating to the number of positive Reviews for Russettings Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 5 Reviews ÷ 9 Target = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Russettings Care Home has a Review Score of 9 (9.043) from 10 Reviews


Average Ratings

  • Excellent
    7
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Russettings Care Home?

  • Extremely LIKELY
    8
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Russettings Care Home

  • Daughter of Resident/Service User
    4
  • Wife of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

My aunt was admitted to Russettings Care Home just over two months ago. Although it is an adjustment for her, having been a very independent person for most of her life, the care she is receiving has helped her settle in very well.
All the staff are very kind and supportive and do everything they can to make her as comfortable as possible. Her room is pleasant and peaceful and she is thoroughly enjoying the food! Sitting in the conservatory and gazing at the lovely surroundings and countryside is also one of her favorite things to do.
A week ago the staff recently organised a lovely birthday party for her in this conservatory and it was a great success.
I live out of the country and can only visit periodically so knowing my dear aunt is well cared for gives me great peace of mind. Thank you.

How likely would you be to recommend Russettings Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

When my mother had a stroke at the age of 91 and was diagnosed with dementia, my mother's life and mine (her daughter) changed immensely.
My mother had lost her independence and I had lost my mother and we were both scared. However, Rassettings took my mother in an gave her a new lease of life. My mother felt comfortable, safe and happy. She went from living alone to having lots of people to talk to and social events. I could see that my mother was eating a healthy diet and her skin, clothes and bedding were always clean. It was reassuring that the nurses were on hand and the doctor made frequent regular visits. At Russettings my other was in capable hands and lived with dignity until the age of 96.

How likely would you be to recommend Russettings Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My Dad sadly passed 18.12.17 having been a resident since September 2016. During his stay he was always kept clean and comfortable and we could not have asked for better care for my beloved Dad. The staff were all amazing and went above and beyond their care of duty. During my Dad's final 36 hours, me and my Mum and sisters stayed at Dad's bedside. The staff were amazing. I can not thank them enough for making us so welcome and comfortable.

How likely would you be to recommend Russettings Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Transferring directly from hospital at short notice had not allowed much preparation time. However the staff gave us a warm welcome, although it took some time to find out how things worked.

All staff, in spite of being perhaps overly busy, smile and chat to residents, even when dealing with challenging residents.

There is a calm, homely atmosphere and individual needs appear to be catered for.

How likely would you be to recommend Russettings Care Home? Likely

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Average Rating:   4 out of 5

Lovely, happy and friendly home.

How likely would you be to recommend Russettings Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The staff, led by an able and kind manager, are generally helpful and friendly. What is perhaps missing is a sense of camaraderie in the lounge area and a lack of interaction with residents. I understand that attempts are being made, so far unsuccessful to recruit carers of sufficient personality to enliven proceedings and make life more fulfilling for everyone.

How likely would you be to recommend Russettings Care Home? Likely

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Average Rating:   3.5 out of 5

Adam Stuttle, Director at Russettings Care Home responded to this review on 31 Mar 2017:

Many thanks for taking the time to review our home. Constructive feedback allows us to concentrate our efforts on continual improvements and I am sure that you are aware of our ongoing recruitment campaign which has recently welcomed a new activities coordinator to the team. We are always looking at new and innovative ways to attract the very best carers for our home.

Mum was admitted in March 2016 and from the start we felt very comfortable with the home, the staff were very friendly and professional especially the nurses. The rooms were clean and tidy and mum was looked after very well during her stay. The staff always took time to explain what was going on with mum and always had time to talk to the family. I would recommend this home to anyone. Many thanks.

How likely would you be to recommend Russettings Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Everyone is very caring and attentive, this is what makes the home homely. The surroundings help but the staff are what makes it so special.

How likely would you be to recommend Russettings Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum, age 90, has been resident at Russettings since 9.6.15 as she has vascular dementia & Alzheimers. My parents have been married for 70 years & my physically disabled Dad, now age 92, continues to live in their bungalow.

My sisters & I chose Russettings for Mum's care because it felt more 'homely' & welcoming than any others we'd visited...& it smelled nice. Mum's bedroom with ensuite is always clean & tidy & the communal lounge, dining room & lovely conservatory are always welcoming. The staff are friendly, knowledgeable, attentive, look after Mum with caring diligence & ensure she has ready access to the GP, chiropodist, hairdresser, etc. There is plenty of disabled equipment & the laundry is efficient, taking good care of Mum's clothes. Meals are varied, interesting & well cooked. My father is also well looked after when he visits & enjoys having meals with Mum, as do we. Daily 'activities' are somewhat limited but should improve soon. Lucky we made the right choice for Mum!

How likely would you be to recommend Russettings Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Mum tells me she is very comfortable. Happy at Russettings, with a nice selection of people (her words). I myself find the home second to none and my mum receives excellent care and I am always made to feel very welcome.

How likely would you be to recommend Russettings Care Home? Extremely Likely

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Average Rating:   5 out of 5

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