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Russettings Care Home

Mill Lane, Balcombe, Haywards Heath, West Sussex RH17 6NP
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Father loved the home and the staff loved him.D S(Son of Resident/Service User)
Russettings Care Home, Haywards Heath
The staff were all amazing and went above and beyond their care of dutyBelinda C(Daughter of Resident/Service User)
Russettings Care Home, Haywards Heath
Welcoming, compassionate, personalised, responsive great friendly staffKatherine M(Daughter of Resident/Service User)
Russettings Care Home, Haywards Heath

At Russettings Care Home, expect the highest level of residential and specialist dementia care in a wonderful setting.

They specialise in a number of areas including but not limited to end of life care, cancer and Alzheimer’s. The beautiful home retains many period features giving it a quaint country house feel.

They focus on ensuring all their residents enjoy a better quality of life and live as independently as possible whilst receiving the best care.

Care Provided by Russettings Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,300 - £1,650£1,350 - £1,500
Residential Dementia Care£1,300 - £1,650£1,350 - £1,500
Nursing Care£1,350 - £1,650£1,350 - £1,500
Nursing Dementia Care£1,350 - £1,650£1,400 - £1,500

Contact Russettings Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Russettings Care Ltd
  • Private Owned

Person in charge

  • Nikki Pile(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (35)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Russettings Care Home Reviews (70)

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9.7

Russettings Care Home has a Review Score of 9.7 (9.744) out of 10, based on 12 reviews in the last 2 years. Over all time Russettings Care Home has 70 reviews.

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Review from Caroline J (Daughter of Resident) published on 26 May 2026 Submitted via Website
Overall Experience

We are so thankful for the care that mum receives at Russettings. The staff care so much and go above and beyond to provide a personalised and loving service. I feel that mum is always in safe hands and she is treated with dignity and respect.

Reply from Nikki Pile, Manager at Russettings Care Home
Thank you so much for your kind words and thoughtful feedback. It truly means a great deal to us to hear that you feel your mum is safe, cared for, and treated with dignity and respect at Russettings.

Our team are passionate about providing personalised, compassionate care, and it is wonderful to...  

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Review from Peter L (Husband of Resident) published on 26 May 2026 Submitted via Website
Overall Experience

This is my third and final review of Russettings Care home. We had 6 months of wonderful care for my wife. every day was a pleasure for her. The staff are extremely caring and friendly. Calling my wife by her pet name. Christmas day was magical with one member of staff staying up after completing a night shift to ensure my wife and I could have Christmas dinner together.

Its not so much the things you see that make the difference but the extra things the staff do that you find out about later.

I will cherish my wife time at Russettings and cannot thank the team enough for everything they did for us.

Reply from Nikki Pile, Manager at Russettings Care Home
Thank you so much for your incredibly kind and heartfelt words. It was truly a privilege to care for your wife and to be part of both of your lives over those six months. Knowing that she felt happy, comfortable, and cared for every day means the world to us.

Your memories of Christmas Day are...  

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Review from Sarah S (Daughter of Resident) published on 20 February 2026 Submitted via Postal Card
Overall Experience

Mum only spent a week at Russettings, before she died however the care and support she received was excellent. The whole staff team from manager to nurses to the premises team went that extra mile. Nothing was too much trouble for them. She was treated with respect and care and she died with dignity.

Reply from Nikki Pile, Manager at Russettings Care Home
Thank you so much for taking the time to share your experience.
We are truly honoured that your mum spent her final days with us, and we're deeply touched by your kind words. It means a great deal to hear that you felt she was treated with respect, compassion, and dignity.

Our entire team work...  

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Review from Sophia S (Daughter of Resident) published on 18 December 2025 Submitted via Website
Overall Experience

From my first contact with Russettings, I was profoundly impressed by their caring and supportive approach. The home is comfortable and very well equipped, but what really sets it apart from other homes is the compassion and professionalism shown by each and every staff member. From care staff to nursing to housekeeping, people really did look after my mother. The home is cosy, clean and safe, and always felt full of laughter and joy. My mother was treated with dignity and kindness throughout her stay, and I never had to worry about her. She was closely monitored at all times, and I was always kept informed of her health. The food was great and always freshly cooked, and there were a wide variety of wonderful activities. Her room was lovely and peaceful with great views. I would recommend Russettings without reservation to anyone, particularly those suffering from dementia. I can't thank them enough for the support they provided to my mother (and to myself) during her time there.

Reply from Nikki Pile, Manager at Russettings Care Home
Thank you so much for taking the time to share such a thoughtful and heartfelt review.

We are truly grateful for your kind words and for entrusting Russettings with your mother's care. It means a great deal to know that from your very first contact you felt supported, and that throughout her stay...  

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Review from Linda D (Wife of Resident) published on 28 November 2025 Submitted via Postal Card
Overall Experience
My husband came to Russettings on 21st Oct, after over eight weeks in hospital. He was made welcome straight away. Lovely to see such lovely smiles. Nothing is too much trouble.

He was very aggressive in hospital the staff tale the time to handle him with care and understanding.

Reply from Nikki Pile, Manager at Russettings Care Home
Thank you so much for taking the time to share this lovely review. We are delighted to hear that your husband felt welcomed when he arrived at Russettings. Our team always aims to greet every resident with kindness and a smile, so it's wonderful to know this made a difference.

We understand how...  

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Review from P T (Wife of Resident) published on 12 March 2025 Submitted via Postal Card
Overall Experience

My husband spent a week at Russettings Care Home in January 2025. Even though he was very poorly, needing end of life care, he was warmly welcomed into the home, and the management were kind and helpful to us as a family. The care he received from all the staff was exceptional. They were always happy to help in whatever way possible, from making him more comfortable, to suggesting options for food that could be suitable for him. The nursing care, also, was of a very high quality and they did everything they could for him, my husband was shown both dignity and compassion by all. We could see that he was peaceful, in a room we could make his own, which had the most wonderful views. These he was able to enjoy, even though he was bed bound. We felt very supported as a family and were able to spend maximum time with him, which we are so grateful for.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for your kind words, your feedback is very important to us. It was a pleasure for us to look after your husband and support you and your family during such an emotional time.

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Review from J B (Husband of Resident) published on 31 January 2025 Submitted via Postal Card
Overall Experience

Since my wife became a resident last summer I have been most impressed by the dedication and kindness of all the staff and the care with which they treat all the residents. The effort that was put into the care and entertainment programme for the December and Christmas period was really outstanding and made what could have been a difficult and upsetting period for residents and family a lovely enjoyable experience.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you so much for taking the time to write your review. I am so glad that we were able to offer families the opportunity to share Christmas dinner together and it means so much for our staff to be recognised for the outstanding work they do.

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Review from Olivia B (Granddaughter of Resident) published on 6 January 2025 Submitted via Postal Card
Overall Experience

Lovely atmosphere with fabulous entertainment, the food was delicious with lots of variety and the Christmas decorations make it feel very homely.

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Review from Maureen R (Wife of Resident) published on 17 December 2024 Submitted via Postal Card
Overall Experience

I've just attended the Christmas party at Russettings Care Home where my husband is now a resident. I wasn't sure what to expect but it was a really joyous occasion. Live music with age-appropriate songs. Lovely to see some residents enjoying a boogie with their families and the positive interaction the carers had with those joining in from their chairs. The conservatory provided a quieter area too, at a distance from the main festivities. A delicious, high-quality buffet to round it off. Well done!

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for taking the time to leave your review. We really look forward to our party's at Russettings it's a great opportunity for residents, staff and relatives to all come together and I'm so glad you both enjoyed it.

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Review from Andy M (Son of Resident) published on 16 October 2024 Submitted via Postal Card
Overall Experience

My Mother stayed for four weeks during July and August 2024. She was very happy and thoroughly enjoyed her time there.

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Review from S S (Daughter of Resident) published on 1 October 2024 Submitted via Postal Card
Overall Experience
We enjoyed the Caribbean BBQ. The food was fantastic, with a lovely selection of Caribbean delights, including rum cake and rum punch!

The steel pan music made the afternoon perfect.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for your review. It was indeed a lovely afternoon, enjoyed by residents, relatives, friends, and staff. We will definitely be arranging more Caribbean events in the future.

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Review from J B (Brother of Resident) published on 1 October 2024 Submitted via Postal Card
Overall Experience
Above all a friendly, caring home. Warm and skillful staff, excellent catering, and a good team spirit.

My sister's condition has deteriorated fairly quickly. The home has been responsive to her changing needs.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for taking the time to complete a review. We value your feedback and your comments are important to us.

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Review from Sarah M (Daughter of Resident) published on 22 July 2024 Submitted via Postal Card
Overall Experience

A lovely BBQ, staff worked so hard, food good, music lovely and the right era. Enjoyed the visiting alpacas. Looked after Mum very well, as they always do.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for your review. It was a lovely day enjoyed by residents, relatives, friends and staff. We will look forward to the next one.

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Review from M D (Son of Resident) published on 22 July 2024 Submitted via Postal Card
Overall Experience

BBQ, enjoyable afternoon with good food, good company and good music. Alpaca's great. Wonderful staff/chefs.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for your review. It was such a lovely day thank you for coming.

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Review from D W (Daughter of Resident) published on 10 April 2024 Submitted via Postal Card
Overall Experience

Delicious lunch of beef stew and chocolate pudding all served piping hot by friendly, cheerful staff. Special real to celebrate St Patrick's Day.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for taking the time to complete your review. I am so pleased to hear that you enjoyed our St Patrick's Day meal.

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Review from Sean E (Son of Resident) published on 10 April 2024 Submitted via Postal Card
Overall Experience

I have really enjoyed sharing with my father the St Patrick's Day event as well as my father's birthday. It was a lovely atmosphere, with friendly and helpful staff. The dinner was a wonderful idea, which helped to make an enjoyable time to chat with my father. Thank you so much for this wonderful time.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for your great comments; I am glad that your father had a lovely Birthday and you both enjoyed our St Patrick's Day event.

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Review from Michael D (Son of Resident) published on 4 April 2024 Submitted via Postal Card
Overall Experience

Visited for Mother's Day Lunch, thoroughly enjoyed the meal, better than some restaurants. Mum in good spirits and well cared for by the staff. It's a lovely place and we hope Mum will settle here despite her memory problems. Keep up the good work.

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Review from Derek M (Friend of Resident) published on 4 December 2023 Submitted via Postal Card
Overall Experience
Attended a meal event, Diwali lunch.
Very welcoming and homely surroundings. Successful and enjoyable event.

Very impressed with the home.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for taking the time to leave a review; your comments and feedback are important to us.

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Review from M M (Wife of Resident) published on 30 November 2023 Submitted via Postal Card
Overall Experience

I attended a fabulous Indian lunch to celebrate Diwali at the invitation of the care home management. The portions were very generous and delicious. Although I was unavoidably unable to arrive at the very beginning, I was smoothly directed to my seat next to my husband and daughter. My husband ate a little of the Indian food but found the experience a bit bewildering. However, staff quickly put him at ease by producing his familiar hand sandwiches and ice cream.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for your valuable feedback. I am sorry to hear that your husband found the experience bewildering however it was good to hear that our staff acted quickly and put your husband at ease.

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Review from Helen S (Daughter of Resident) published on 30 November 2023 Submitted via Postal Card
Overall Experience
Russettings Care Home arranged a fantastic Diwali celebration with decoration, music and a cookery demonstration and meal from a lady who has been on a TV cooking show.
I had my hand decorated with a beautiful henna picture.

So beautifully, sensitively well-organised.

Reply from Nikki Pile, Manager at Russettings Care Home

I am delighted to read that you enjoyed our Diwali celebrations and it is great to know that we were able to provide a unique and memorable dining experience.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 September 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (2) & Events (0)

News
  • 09 Jul 2026

    Major upgrades are underway at the care home! The reception and office are being fully refitted to create a friendlier experience for visitors and staff. Next phase: the conservatory will...

  • 20 Apr 2026

    March 2026 was a month full of joy, connection, and celebration at Russettings Residential Care Home! Highlights included our heartwarming Mother's Day activities, where residents shared cherished memories of their...

Upcoming Events

There are no upcoming events for Russettings Care Home.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Russettings Care Home.

Meet the Team (1)

Nikki Pile
Nikki PileJob Title:Home ManagerJoined: 2014

Our team at Russettings is headed up by Nikki Pile, who has extensive experience in the care industry. Nikki strives to ensure the effective delivery of high holistic person-centred care in a safe environment. She leads by example and works with a dedicated team to provide high standards of care in a homely and happy environment. She has always maintained good relationships and partners with the local library, schools, churches and local charities to provide enrich the experience of residents at Russettings.

Frequently Asked Questions about Russettings Care Home

What types of Care is Russettings Care Home registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Russettings Care Home have?

There are 41 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Russettings Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Russettings Care Home to the centre of Haywards Heath?

4.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Russettings Care Home to verify any information. View our terms and conditions. Russettings Care Home has an Enhanced Service -more info.