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Russettings Care Home

Mill Lane, Balcombe, Haywards Heath, West Sussex RH17 6NP
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Father loved the home and the staff loved him.D S(Son of Resident/Service User)
Russettings Care Home, Haywards Heath
The staff were all amazing and went above and beyond their care of dutyBelinda C(Daughter of Resident/Service User)
Russettings Care Home, Haywards Heath
Welcoming, compassionate, personalised, responsive great friendly staffKatherine M(Daughter of Resident/Service User)
Russettings Care Home, Haywards Heath

At Russettings Care Home, expect the highest level of residential and specialist dementia care in a wonderful setting.

They specialise in a number of areas including but not limited to end of life care, cancer and Alzheimer’s. The beautiful home retains many period features giving it a quaint country house feel.

They focus on ensuring all their residents enjoy a better quality of life and live as independently as possible whilst receiving the best care.

Care Provided by Russettings Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,300 - £1,650£1,350 - £1,500
Residential Dementia Care£1,300 - £1,650£1,350 - £1,500
Nursing Care£1,350 - £1,650£1,350 - £1,500
Nursing Dementia Care£1,350 - £1,650£1,400 - £1,500

Contact Russettings Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Russettings Care Ltd
  • Private Owned

Person in charge

  • Nikki Pile(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (35)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Russettings Care Home Reviews (70)

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9.7

Russettings Care Home has a Review Score of 9.7 (9.744) out of 10, based on 12 reviews in the last 2 years. Over all time Russettings Care Home has 70 reviews.

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Review from Nicola S (Daughter-in-law of Resident) published on 30 November 2023 Submitted via Postal Card
Overall Experience

The staff treat the residents with great care and dignity. Activities are inclusive and imaginative. We enjoy the excellent themed meals and celebrations for residents, families and friends.

Reply from Nikki Pile, Manager at Russettings Care Home
Thank you for your review.

Your feedback is important to us.

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Review from D W (Husband of Resident) published on 30 November 2023 Submitted via Postal Card
Overall Experience

The home laid on a delicious Diwali lunch for residents and guests. It was enjoyed by all - a tribute to the efforts the home makes to give residents some variety in their lives.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for taking the time to send your review, your comments are important to us.

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Review from David W (Son of Resident) published on 30 November 2023 Submitted via Postal Card
Overall Experience
Russettings put on a fabulous Diwali meal for the residents and relatives.

It was a very happy event.

Reply from Nikki Pile, Manager at Russettings Care Home

Many thanks for your review. I agree it was a lovely day and meal enjoyed by all.

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Review from P C (Cousin of Resident) published on 27 September 2023 Submitted via Postal Card
Overall Experience
We have had excellent service from Russettings Care Home over many years. Currently, they ought to be looking to increase their food hygiene rating from 4 to 5 and refurbish the inside of the lift.

Otherwise, excellent in all respects. Thank you.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for taking the time to leave us a review. We value your comments and we always strive to improve our services and the environment.

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Review from Christine W (Wife of Resident) published on 13 September 2023 Submitted via Postal Card
Overall Experience

My review is 100% positive, from first meeting the manger to all the members of staff. I have no negative remarks at all. The staff treat the residents with care. Value your staff. they are hard to find.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for taking the time to complete a review and your positive comments. I do value our staff and will pass your comments on to them.

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Review from Debra P (Daughter of Resident) published on 5 September 2023 Submitted via Postal Card
Overall Experience
Lovely afternoon at the BBQ.

Mum really enjoyed the day.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for your feedback; I agree it was a lovely day, and I'm so pleased your mum really enjoyed it too.

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Review from Ben H (Son of Resident) published on 5 September 2023 Submitted via Postal Card
Overall Experience

In three months, my severely demented mother has become safely and happily oriented at Russettings. She is clearly at ease in the lounge living area and garden, enjoys the food and takes part in the many and varied activities and special events. The staff are caring and constantly engaging, and her physical care is on track despite some initial stumbling blocks in the first weeks (hearing aids and clothes). My family are relieved that we have found Russettinfs and have confidence in its team.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for taking the time to leave us a review. I am glad that the initial stumbling blocks have now been resolved, and agree, that your mother has settled in really well. We're grateful for your feedback; your comments are appreciated and motivate us to keep raising the bar.

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Review from Patricia P (Daughter of Resident) published on 5 September 2023 Submitted via Postal Card
Overall Experience
Overall, the BBQ attended was well organised.
Choice of music was very good.
Staff were really helpful.

Myself and family really enjoyed the afternoon.

Reply from Nikki Pile, Manager at Russettings Care Home

We're really grateful and appreciate you taking the time to share your feedback with us. Thank you.

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Review from Jane H (Niece of Resident) published on 5 September 2023 Submitted via Postal Card
Overall Experience
Enjoyed the BBQ and fun day.
Staff very friendly.
Nice, clean care home.
We all came here as a big family - seated us all.

Thank you for a lovely afternoon.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for your feedback; it was a lovely day, and great to see you all.

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Review from A H (Daughter-in-law of Resident) published on 5 September 2023 Submitted via Postal Card
Overall Experience
We came along to Russettings summer party - a good time was had by everyone. There was a young lady singer, who was very good and sang appropriate songs for the audience.

Also, some alpacas were brought in to see the residents; they were very well-behaved.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for your review. I'm so glad you all enjoyed our Summer party and hope to see you at the next function.

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Review from David C (Son of Resident) published on 5 September 2023 Submitted via Postal Card
Overall Experience
Had a lovely afternoon with Mum.
BBQ food was excellent.

Staff very attentive, as usual.

Reply from Nikki Pile, Manager at Russettings Care Home
Thank you for your kind words, which I will pass on to our lovely team.

We appreciate your feedback.

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Review from Kim K (Niece of Resident) published on 21 August 2023 Submitted via Website
Overall Experience
We would like to thank you all for looking after our uncle for the two years he was with you. He loved living at Russettings and felt very much at home. He was extremely proud of his room.
When we began to look for a nursing home, we were advised to look for a place where he would feel secure and loved, and we could not have found better.
He very much enjoyed all the fun, dancing and activities, the views down the field and being in the garden with his girls. He was particularly happy to have his fun and banter with your head housekeeper, and we know this was reciprocated.

Thank you again from his family for all your love and care. We know he would love to say thank you too.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for your kind words. Your uncle was a true gentleman who will be sadly missed. It was a great pleasure to have known him, and we feel privileged to have cared for him.

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Review from Geoffrey W (Son of Resident) published on 3 July 2023 Submitted via Postal Card
Overall Experience

Excellent home. Great staff; sensitive to any requests, great with communication, discreet, maintain dignity of patients and have a lovely 'warmth' and caring attitude. Very good communication, always contactable with easy access to Mum and the home. Frankly, a fantastic home and one to be very proud of! Very, very happy that my mother is in their care! Best wishes.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you so much for taking the time to share your five-star review. Your mum has been with us for nearly a year now, and it really is our pleasure to look after her.

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Review from Kim C (Daughter of Resident) published on 29 June 2023 Submitted via Postal Card
Overall Experience

This is the second time I have eaten with my dad at the home, on both occasions, I have been very satisfied with my meals. I have the vegetarian option. Very well seasoned and not seasoned with spices, as most vegetarian food is.

Reply from Nikki Pile, Manager at Russettings Care Home

Many thanks for taking the time to write your review. Feedback is always appreciated.

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Review from M E (Son of Resident) published on 6 June 2023 Submitted via Postal Card
Overall Experience

I was invited to a coronation tea with my mother at Russettings. On arrival, we were shown to the dining room where the tables were set out with decorations and flags to make it special. We were presented with a cream tea for two which was delicious and the service was great. I have a lovely time with my mother.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for your review. I'm so glad to hear that you and your mother enjoyed our coronation tea. It was lovely for you both to share such a memorable occasion.

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Review from Carol K (Daughter of Resident) published on 12 May 2023 Submitted via Postal Card
Overall Experience
Lovely afternoon tea.

Staff very helpful and friendly.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for your kind review; I am glad you enjoyed the afternoon tea.

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Review from Deborah J (Daughter of Resident) published on 11 May 2023 Submitted via Postal Card
Overall Experience
I came for the afternoon Easter tea. A very pleasant experience and the staff and particularly the activities team made a very good success of the event. The room was all decorated with Easter theme which added to the occasion. The afternoon tea was delicious with a nice selection of cakes, scones, hot cross buns and sandwiches.

The well-presented newsletters each month are a nice way to keep us informed of the activities available to the residents.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for your review. I have a great activity team, and it's great when we have such a positive response.

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Review from Perry C (Son of Resident) published on 11 May 2023 Submitted via Postal Card
Overall Experience
Had lunch with Dad on Easter Saturday. Very good food, 3 courses.
All good.

Staff are very helpful and attentive to Dad.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for your review and feedback; I appreciate it.

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Review from Chris B (Son of Resident) published on 14 April 2023 Submitted via Website
Overall Experience

Mum sadly passed away late last week but my positive comments about the home still stand and even more so after their fantastic support for both Mum and our family in the days leading up to and after Mum's passing. Right from the management down, everyone has been wonderfully kind and supportive. We visited Mum daily in her last days and there were always care staff on hand helping and comforting Mum. Even at the end, which can't have been long after my last visit, there were several members of staff with her, so Mum was never alone. I'd like this opportunity to thank all the staff again for all their kindness and support. Dementia is a horrible disease but I know that if Mum could have expressed herself, she too would have wanted to thank them all for making her last years as comfortable as possible. If care, respect and kindness are top of your wishes when looking at a home for a loved one then Russettings should be your choice.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for taking the time to share your feedback, even though this is a very sad time for you. Your mum had lived at Russettings for nearly four years. She loved a chat and had a lovely smile. We all grew very fond of her, and it was our pleasure to have looked after her.

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Review from S H (Son of Resident) published on 10 January 2023 Submitted via Postal Card
Overall Experience

Indian meal was delicious and the room was laid out beautifully. We all enjoyed the experience.

Reply from Nikki Pile, Manager at Russettings Care Home

Thank you for your recent review following our Indian taster day. I agree the food was delicious and the activity team did a sterling job decorating the lounge and dining area. We will be organising further taster days from other countries which relatives and friends will be welcome to attend.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 September 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (2) & Events (0)

News
  • 09 Jul 2026

    Major upgrades are underway at the care home! The reception and office are being fully refitted to create a friendlier experience for visitors and staff. Next phase: the conservatory will...

  • 20 Apr 2026

    March 2026 was a month full of joy, connection, and celebration at Russettings Residential Care Home! Highlights included our heartwarming Mother's Day activities, where residents shared cherished memories of their...

Upcoming Events

There are no upcoming events for Russettings Care Home.

Awards / Recognitions (0)

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Meet the Team (1)

Nikki Pile
Nikki PileJob Title:Home ManagerJoined: 2014

Our team at Russettings is headed up by Nikki Pile, who has extensive experience in the care industry. Nikki strives to ensure the effective delivery of high holistic person-centred care in a safe environment. She leads by example and works with a dedicated team to provide high standards of care in a homely and happy environment. She has always maintained good relationships and partners with the local library, schools, churches and local charities to provide enrich the experience of residents at Russettings.

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