Submit a Review for Heron Lodge Nursing Home
163 Norwich Road, Wroxham, Norwich, NR12 8RZ
View full details of Heron Lodge Nursing HomeLatest Reviews for Heron Lodge Nursing Home
30 December 2025
Wow! What can I say, my dear mum is week 3 into respite care, with a future to stay at Heron Lodge. As soon as you open the door, you get greeted with pure love, and care, you have literally made my mum and myself feel like it's home from home, nothing is to much trouble, all the staff are second to
none, and I feel my mum is safe and cared for. The transistion of leaving your own home over 50 years to comming to Heron Lodge, has not been difficult for both my mum and myself, its absoluutely fantastic, well done to all involved with my mums care.
10 December 2025
I just wanted to say how well my mum is being cared for. They say that the people make the place and ALL of the staff, be it the carers, the activity coordinators, the kitchen staff to the Admin, cleaning and maintenance staff, are all wonderful and deserve a big thank you. I have seen for myself,
they all treat the residents with such care, respect and dignity, and they all work very hard in order to make it a safe and homely environment for the residents and their families, with fun, humour and entertainment thrown in for good measure. They make everyone feel so welcome and my mum is happy here as she tells me all of the time.
09 October 2025
My care was excellent, first class. I would recommend Heron to all. Their kindness to me from all staff and other parties was all exceptional.
30 September 2025
Excellent place.
My son arrived to Heron Lodge after previous experiences in other places. He finally found a place that couldn't be better, very happy here. The summer fete was really lovely.
14 July 2025
As a family we want to say a massive thank you to all the staff for the care, compassion and kindness shown by all.
The cleanliness of the home, Mum's room was all 5 star, as was the food.
06 June 2025
When Mum first arrived at the home, it was brilliant. Sadly, after some shocking managers and a massive change of staff, the home became truly awful. Luckily, since the latest manager arrived in January, I can see that everything is picking up. There is still a way to go, but they are getting there.
13 May 2025
I'm really pleased with the care he has, although I do find I have to shave him sometimes, clean and cut his nails. Carers seem to use shower soap too much. Don't always brush his teeth before putting them in to soak.
01 April 2025
We have just had a care plan review and a lot of issues were raised like correct relationship to resident, medication, safe guarding, we understand the home has now take on 2 new manager/assistant manager and they are going to increase training for staff, record keeping and this all sound
encouraging. We are happy with the home and our relation seem happy there.
27 January 2025
We had such a lovely welcome from the team which instantly gave us confidence that our relative was in such good hands here.
The facilities are great but the staff are what makes this such a special place.
24 January 2025
Staff very friendly and helpful. Everywhere was clean and tidy. Welcoming and residents seemed very happy and content. Lovely and warm and a great atmosphere all around the home. Everywhere nicely decorated finished to a good standard.
05 March 2024
In the short time my dad was in the care home, we found everyone very caring and helpful from management to care staff etc. The room was moved around to accommodate his needs. No request was too big, even trying to make meals they wouldn't normally make to ensure he had something he would eat.
Everyone did their best to make it feel like his home and as a family we were always welcome whatever time of the day. Not only was Dad offered food and drink, whenever we would visit, someone would also come and offer us something too. If the time came that Dad has to go back into a home, this would be top choice.
13 June 2023
The friendly greeting I received when I came to visit told me that this was the place for mum to receive end of life care and nothing since has challenged this view. Everyone (clinical and non-clinical) has been so caring, with nothing being too much trouble. All have taken time to know her as an
individual and to personalise their care. Her nursing care has been excellent too and she has enjoyed the food. Her room is lovely. All the staff have also been very extremely kind to her family so we feel very well supported too. I can’t think of a better place for her to be.
05 June 2023
The initial tour of Heron Lodge was helpful, informative and reassuring. the staff were very welcoming and went to a great deal of trouble, to settle my frail father into his new surroundings.
The care he then received was personalised with close attention to detail. Relatives and visitor were
made to feel welcome at all hours.
When my father passed away the news was delivered sympathetically. The arrangements proceeded seamlessly with the undertakers.
My father was very fortunate to be able to spend his final days at Heron Lodge.
21 May 2023
Great care and love shown. Staff are superb! Really happy with service.
24 April 2023
Heron Lodge is an excellent care home. All the staff provide such a caring and friendly service - nothing is too much trouble! Would thoroughly recommend.
22 February 2023
After viewing several homes, Heron Lodge stood out, why? The cleanliness and freshness was the first thing that I noticed, then on meeting the staff, they are so genuine and friendly and made us feel so at ease and reassured us we were making the right choice. By the way, the homecooked food is so
lovely too. No one wants to go in a home but for Mum's respite, we would not hesitate if Mu, needed respite or full-time care in the future.
06 February 2023
From our first introduction on 23/12/2022 the staff dealt with us with compassion and professionalism for far above our expectations and my wife found the staff friendly and delightful. I can't praise them enough.
01 November 2022
The nurses, care staff, managers, administrator and all other staff were excellent throughout the time my partner lived at Heron Lodge. They dealt wonderfully with the demands of his dementia and palliative care. They were professional, kind and supportive to us both.
09 September 2022
My mother has lived at Heron Lodge for three years now. The care she receives is excellent. Staff are so kind and treat her with dignity and with the upmost care. She receives the best nursing care and although she is no longer able to participate in activities with the other residents in the
lounge, she has regular staff members checking on her, spending time with her and making sure she has her favourite music playing. The smaller size of the home makes it feel like a family home and relatives are made welcome and kept informed of any changes/updates of care plans etc. The professionalism and dedication shown by the manager and her team (especially during covid) gives us constant reassurance that our loved ones are safe and loved.
09 September 2022
Firstly, a note about my mother who died in February 2022. She had been a resident at Heron Lodge for 5 years and was 99 on her death. The whole staff of Heron Lodge looked after her superbly and were very sensitive and helpful at the time of her death. I felt supported and my mother respected and
treated with dignity all through this time. My aunt has been at Heron Lodge for nearly 3 years and is still telling me when I visit how much she thinks of the place as a home and how much she 'gets on' with all the staff. She is 97 and chooses to stay mainly in her room but that does not minimise the care and company she receives. In my opinion, the leadership at Heron Lodge is key to this being a very successful and restful place for its residents and the values of the management are shared by the brilliant staff the Home employs. Five years ago, when I found Heron Lodge for my mother and subsequently obtained a place for my aunt, I knew I have found a gem in the care system. Thank you.
Latest Reviews for Heron Lodge Nursing Home
30 December 2025
Wow! What can I say, my dear mum is week 3 into respite care, with a future to stay at Heron Lodge. As soon as you open the door, you get greeted with pure love, and care, you have literally made my mum and myself feel like it's home from home, nothing is to much trouble, all the staff are second to
none, and I feel my mum is safe and cared for. The transistion of leaving your own home over 50 years to comming to Heron Lodge, has not been difficult for both my mum and myself, its absoluutely fantastic, well done to all involved with my mums care.
10 December 2025
I just wanted to say how well my mum is being cared for. They say that the people make the place and ALL of the staff, be it the carers, the activity coordinators, the kitchen staff to the Admin, cleaning and maintenance staff, are all wonderful and deserve a big thank you. I have seen for myself,
they all treat the residents with such care, respect and dignity, and they all work very hard in order to make it a safe and homely environment for the residents and their families, with fun, humour and entertainment thrown in for good measure. They make everyone feel so welcome and my mum is happy here as she tells me all of the time.
09 October 2025
My care was excellent, first class. I would recommend Heron to all. Their kindness to me from all staff and other parties was all exceptional.
30 September 2025
Excellent place.
My son arrived to Heron Lodge after previous experiences in other places. He finally found a place that couldn't be better, very happy here. The summer fete was really lovely.
14 July 2025
As a family we want to say a massive thank you to all the staff for the care, compassion and kindness shown by all.
The cleanliness of the home, Mum's room was all 5 star, as was the food.
06 June 2025
When Mum first arrived at the home, it was brilliant. Sadly, after some shocking managers and a massive change of staff, the home became truly awful. Luckily, since the latest manager arrived in January, I can see that everything is picking up. There is still a way to go, but they are getting there.
13 May 2025
I'm really pleased with the care he has, although I do find I have to shave him sometimes, clean and cut his nails. Carers seem to use shower soap too much. Don't always brush his teeth before putting them in to soak.
01 April 2025
We have just had a care plan review and a lot of issues were raised like correct relationship to resident, medication, safe guarding, we understand the home has now take on 2 new manager/assistant manager and they are going to increase training for staff, record keeping and this all sound
encouraging. We are happy with the home and our relation seem happy there.
27 January 2025
We had such a lovely welcome from the team which instantly gave us confidence that our relative was in such good hands here.
The facilities are great but the staff are what makes this such a special place.
24 January 2025
Staff very friendly and helpful. Everywhere was clean and tidy. Welcoming and residents seemed very happy and content. Lovely and warm and a great atmosphere all around the home. Everywhere nicely decorated finished to a good standard.
05 March 2024
In the short time my dad was in the care home, we found everyone very caring and helpful from management to care staff etc. The room was moved around to accommodate his needs. No request was too big, even trying to make meals they wouldn't normally make to ensure he had something he would eat.
Everyone did their best to make it feel like his home and as a family we were always welcome whatever time of the day. Not only was Dad offered food and drink, whenever we would visit, someone would also come and offer us something too. If the time came that Dad has to go back into a home, this would be top choice.
13 June 2023
The friendly greeting I received when I came to visit told me that this was the place for mum to receive end of life care and nothing since has challenged this view. Everyone (clinical and non-clinical) has been so caring, with nothing being too much trouble. All have taken time to know her as an
individual and to personalise their care. Her nursing care has been excellent too and she has enjoyed the food. Her room is lovely. All the staff have also been very extremely kind to her family so we feel very well supported too. I can’t think of a better place for her to be.
05 June 2023
The initial tour of Heron Lodge was helpful, informative and reassuring. the staff were very welcoming and went to a great deal of trouble, to settle my frail father into his new surroundings.
The care he then received was personalised with close attention to detail. Relatives and visitor were
made to feel welcome at all hours.
When my father passed away the news was delivered sympathetically. The arrangements proceeded seamlessly with the undertakers.
My father was very fortunate to be able to spend his final days at Heron Lodge.
21 May 2023
Great care and love shown. Staff are superb! Really happy with service.
24 April 2023
Heron Lodge is an excellent care home. All the staff provide such a caring and friendly service - nothing is too much trouble! Would thoroughly recommend.
22 February 2023
After viewing several homes, Heron Lodge stood out, why? The cleanliness and freshness was the first thing that I noticed, then on meeting the staff, they are so genuine and friendly and made us feel so at ease and reassured us we were making the right choice. By the way, the homecooked food is so
lovely too. No one wants to go in a home but for Mum's respite, we would not hesitate if Mu, needed respite or full-time care in the future.
06 February 2023
From our first introduction on 23/12/2022 the staff dealt with us with compassion and professionalism for far above our expectations and my wife found the staff friendly and delightful. I can't praise them enough.
01 November 2022
The nurses, care staff, managers, administrator and all other staff were excellent throughout the time my partner lived at Heron Lodge. They dealt wonderfully with the demands of his dementia and palliative care. They were professional, kind and supportive to us both.
09 September 2022
My mother has lived at Heron Lodge for three years now. The care she receives is excellent. Staff are so kind and treat her with dignity and with the upmost care. She receives the best nursing care and although she is no longer able to participate in activities with the other residents in the
lounge, she has regular staff members checking on her, spending time with her and making sure she has her favourite music playing. The smaller size of the home makes it feel like a family home and relatives are made welcome and kept informed of any changes/updates of care plans etc. The professionalism and dedication shown by the manager and her team (especially during covid) gives us constant reassurance that our loved ones are safe and loved.
09 September 2022
Firstly, a note about my mother who died in February 2022. She had been a resident at Heron Lodge for 5 years and was 99 on her death. The whole staff of Heron Lodge looked after her superbly and were very sensitive and helpful at the time of her death. I felt supported and my mother respected and
treated with dignity all through this time. My aunt has been at Heron Lodge for nearly 3 years and is still telling me when I visit how much she thinks of the place as a home and how much she 'gets on' with all the staff. She is 97 and chooses to stay mainly in her room but that does not minimise the care and company she receives. In my opinion, the leadership at Heron Lodge is key to this being a very successful and restful place for its residents and the values of the management are shared by the brilliant staff the Home employs. Five years ago, when I found Heron Lodge for my mother and subsequently obtained a place for my aunt, I knew I have found a gem in the care system. Thank you.