What types of Care is Heron Lodge Nursing Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Heron Lodge Nursing Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heron Lodge Nursing Home to the centre of Norwich?

6.7 mile(s) as the crow flies, distance by road may be significantly further.

Heron Lodge Nursing Home, 163 Norwich Road, Wroxham, Norwich, Norfolk NR12 8RZ

Review from Lorraine N (Daughter of Resident) published on 10 December 2025 Submitted via Website • Report

Overall Experience

I just wanted to say how well my mum is being cared for. They say that the people make the place and ALL of the staff, be it the carers, the activity coordinators, the kitchen staff to the Admin, cleaning and maintenance staff, are all wonderful and deserve a big thank you. I have seen for myself,

they all treat the residents with such care, respect and dignity, and they all work very hard in order to make it a safe and homely environment for the residents and their families, with fun, humour and entertainment thrown in for good measure. They make everyone feel so welcome and my mum is happy here as she tells me all of the time.

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Review from David G (Respite Resident) published on 9 October 2025 Submitted via Postal Card • Report

Overall Experience

My care was excellent, first class. I would recommend Heron to all. Their kindness to me from all staff and other parties was all exceptional.

Reply from Heron Lodge Manager ., Home Manager at Heron Lodge Nursing HomeThank you so much for your wonderful review and thoughtful feedback. It was truly a pleasure to welcome you to Heron Lodge, and we're delighted to know you enjoyed your stayWe sincerely wish you continued health, happiness, and all the very best. Please know that you will always be warmly welcomed at Heron Lodge-our doors are open to you whenever you choose to return.With warmest regards,Diana and the team at Heron lodge

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Review from R W (Mother of Resident) published on 30 September 2025 Submitted via Postal Card • Report

Overall Experience

Excellent place.
My son arrived to Heron Lodge after previous experiences in other places. He finally found a place that couldn't be better, very happy here. The summer fete was really lovely.

Reply from Heron Lodge Manager ., Home Manager at Heron Lodge Nursing HomeThank you so much for your kind words. We truly appreciate your thoughtful review.At Heron Lodge, we're committed to creating a warm, happy home for all our residents and their families, and feedback like yours means the world to us.With warmest thanks,Diana

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Review from K D (Daughter of Resident) published on 14 July 2025 Submitted via Postal Card • Report

Overall Experience

As a family we want to say a massive thank you to all the staff for the care, compassion and kindness shown by all.
The cleanliness of the home, Mum's room was all 5 star, as was the food.

Reply from Heron Lodge Manager ., Home Manager at Heron Lodge Nursing HomeThank you so much for your kind words and the wonderful review. We're truly grateful for your positive feedback and are honoured to have earned your trust.At Heron Lodge we are committed to providing compassionate, high-quality care, and it means a great deal to know that our efforts have made a difference. Your recognition encourages our entire team to continue striving for excellence every day .

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Review from S S (Daughter of Resident) published on 6 June 2025 Submitted via Postal Card • Report

Overall Experience

When Mum first arrived at the home, it was brilliant. Sadly, after some shocking managers and a massive change of staff, the home became truly awful. Luckily, since the latest manager arrived in January, I can see that everything is picking up. There is still a way to go, but they are getting there.

Reply from Heron Lodge Manager ., Home Manager at Heron Lodge Nursing HomeThank you for sharing your views regarding your mothers experience at our care home.We regret that there was a period of time that the service did not meet the high standards we strive to uphold. We apologise for this.We are encouraged that you have recognise the improvements we are now making. We acknowledge there is still work to be done and are committed to continuous improvement.Your feedback is invaluable to us and we remain dedicated to providing the best possible care. If you have any further concerns or suggestions please do not hesitate to contact us.

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Review from R B (Wife of Resident) published on 13 May 2025 Submitted via Postal Card • Report

Overall Experience

I'm really pleased with the care he has, although I do find I have to shave him sometimes, clean and cut his nails. Carers seem to use shower soap too much. Don't always brush his teeth before putting them in to soak.

Reply from Heron Lodge Manager ., Home Manager at Heron Lodge Nursing HomeThank you for your positive review, we appreciate all feedback and will continue to ensure we take into account all areas highlighted by yourself.

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Review from Penny C (Daughter-in-law of Resident) published on 1 April 2025 Submitted via Postal Card • Report

Overall Experience

We have just had a care plan review and a lot of issues were raised like correct relationship to resident, medication, safe guarding, we understand the home has now take on 2 new manager/assistant manager and they are going to increase training for staff, record keeping and this all sound encouraging.

We are happy with the home and our relation seem happy there.

Reply from Stuart Gollands, Operations Manager at Heron Lodge Nursing HomeThank you for your valuable feedback following the recent care plan review. We're pleased to hear that you found the review and next steps helpful. Following the appointment of our new management it has supported them to be able to offer the most person centred approach to resident care and continue staff training and development. We would like to clarify that no safeguarding or medication errors were identified during the review. We're glad to know your relative is happy living in the home, and we truly appreciate your continued support as we strive to maintain and improve the quality of care we provide.

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Review from G H (Relative of Resident) published on 27 January 2025 Submitted via Website • Report

Overall Experience

We had such a lovely welcome from the team which instantly gave us confidence that our relative was in such good hands here.
The facilities are great but the staff are what makes this such a special place.

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Review from C G (Friend of Resident) published on 24 January 2025 Submitted via Website • Report

Overall Experience

Staff very friendly and helpful. Everywhere was clean and tidy. Welcoming and residents seemed very happy and content. Lovely and warm and a great atmosphere all around the home. Everywhere nicely decorated finished to a good standard.

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Review from Pauline T (Daughter of Resident) published on 5 March 2024 Submitted via Website • Report

Overall Experience

In the short time my dad was in the care home, we found everyone very caring and helpful from management to care staff etc. The room was moved around to accommodate his needs. No request was too big, even trying to make meals they wouldn't normally make to ensure he had something he would eat. Everyone

did their best to make it feel like his home and as a family we were always welcome whatever time of the day. Not only was Dad offered food and drink, whenever we would visit, someone would also come and offer us something too. If the time came that Dad has to go back into a home, this would be top choice.

Reply from Heron Lodge Manager ., Home Manager at Heron Lodge Nursing HomeThank you for your kind words about Heron Lodge. It was a true pleasure to have your dad with us, and we wish you and your family all the very best for the future.

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Review from Katherine H (Daughter of Resident) published on 13 June 2023 Submitted via Website • Report

Overall Experience

The friendly greeting I received when I came to visit told me that this was the place for mum to receive end of life care and nothing since has challenged this view. Everyone (clinical and non-clinical) has been so caring, with nothing being too much trouble. All have taken time to know her as an individual

and to personalise their care. Her nursing care has been excellent too and she has enjoyed the food. Her room is lovely. All the staff have also been very extremely kind to her family so we feel very well supported too. I can’t think of a better place for her to be.

Reply from Heron Lodge Manager at Heron Lodge Nursing HomeThank you Katherine for the wonderful feedback. It was our pleasure to be able to care for Mum and all the friend and family visits made her weeks with us the best she could have wished for. The staff team were overwhelmed by the gifts of thanks and we really can't thank you enough. It goes without saying that we are all thinking of you at this time. Kindest regards as always.

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Review from Mervyn G (Son of Resident) published on 5 June 2023 Submitted via Postal Card • Report

Overall Experience

The initial tour of Heron Lodge was helpful, informative and reassuring. the staff were very welcoming and went to a great deal of trouble, to settle my frail father into his new surroundings.
The care he then received was personalised with close attention to detail. Relatives and visitor were made

to feel welcome at all hours.
When my father passed away the news was delivered sympathetically. The arrangements proceeded seamlessly with the undertakers.
My father was very fortunate to be able to spend his final days at Heron Lodge.

Reply from Heron Lodge Manager at Heron Lodge Nursing HomeThank you so much for your comments and kind words. We are so glad we could provide some reassurance at this difficult time for you all. We would like to offer our sincere condolences to you and your family. Kindest regards as always, Jo.

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Review from E P (Son of Resident) published on 21 May 2023 Submitted via Postal Card • Report

Overall Experience

Great care and love shown. Staff are superb! Really happy with service.

Reply from Heron Lodge Manager at Heron Lodge Nursing HomeThank you so much for taking the time to complete your review. We really appreciate your feedback and this will mean the world to the team. Thank you!

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Review from Kevin P (Son of Resident) published on 24 April 2023 Submitted via Postal Card • Report

Overall Experience

Heron Lodge is an excellent care home. All the staff provide such a caring and friendly service - nothing is too much trouble! Would thoroughly recommend.

Reply from Heron Lodge Manager at Heron Lodge Nursing HomeThank you for taking the time to review Heron Lodge. We really appreciate your feedback!
We are thrilled Mum has settled so well into her new home and are so pleased you chose us!

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Review from Katherine C (Daughter of Resident) published on 22 February 2023 Submitted via Postal Card • Report

Overall Experience

After viewing several homes, Heron Lodge stood out, why? The cleanliness and freshness was the first thing that I noticed, then on meeting the staff, they are so genuine and friendly and made us feel so at ease and reassured us we were making the right choice. By the way, the homecooked food is so lovely

too. No one wants to go in a home but for Mum's respite, we would not hesitate if Mu, needed respite or full-time care in the future.

Reply from Heron Lodge Manager at Heron Lodge Nursing HomeGood Morning Katherine, Thank you so much for the wonderful feedback. This review will mean a lot to the wonderful team so we really appreciate you taking the time to do this. We wish you and mum all the very best and hope everything is going well with mum now she is home!

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Review from Peter T (Husband of Resident) published on 6 February 2023 Submitted via Postal Card • Report

Overall Experience

From our first introduction on 23/12/2022 the staff dealt with us with compassion and professionalism for far above our expectations and my wife found the staff friendly and delightful. I can't praise them enough.

Reply from Heron Lodge Manager at Heron Lodge Nursing HomeThank you Peter for your very kind words. You were a joy to spend time with and we will miss her very much.
We look forward to seeing you for lunch very soon.

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Review from Clive S (Civil Partner of Resident) published on 1 November 2022 Submitted via Website • Report

Overall Experience

The nurses, care staff, managers, administrator and all other staff were excellent throughout the time my partner lived at Heron Lodge. They dealt wonderfully with the demands of his dementia and palliative care. They were professional, kind and supportive to us both.

Reply from Heron Lodge Manager at Heron Lodge Nursing HomeThank you for taking the time to share such a lovely review which covers our entire staff team.
We were very lucky to be afforded your partner and you as a welcome visitor during their time with us and to have the opportunity to support you both.

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Review from Melanie H (Daughter of Resident) published on 9 September 2022 Submitted via Website • Report

Overall Experience

My mother has lived at Heron Lodge for three years now. The care she receives is excellent. Staff are so kind and treat her with dignity and with the upmost care. She receives the best nursing care and although she is no longer able to participate in activities with the other residents in the lounge,

she has regular staff members checking on her, spending time with her and making sure she has her favourite music playing. The smaller size of the home makes it feel like a family home and relatives are made welcome and kept informed of any changes/updates of care plans etc. The professionalism and dedication shown by the manager and her team (especially during covid) gives us constant reassurance that our loved ones are safe and loved.

Reply from Heron Lodge Manager at Heron Lodge Nursing HomeThank you for taking the time to give us some positive feedback regarding the home, the staff and Mum's care. It means so much to have such lovely words to relay to the staff team.

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Review from Richard C (Nephew of Resident) published on 9 September 2022 Submitted via Website • Report

Overall Experience

Firstly, a note about my mother who died in February 2022. She had been a resident at Heron Lodge for 5 years and was 99 on her death. The whole staff of Heron Lodge looked after her superbly and were very sensitive and helpful at the time of her death. I felt supported and my mother respected and treated

with dignity all through this time. My aunt has been at Heron Lodge for nearly 3 years and is still telling me when I visit how much she thinks of the place as a home and how much she 'gets on' with all the staff. She is 97 and chooses to stay mainly in her room but that does not minimise the care and company she receives. In my opinion, the leadership at Heron Lodge is key to this being a very successful and restful place for its residents and the values of the management are shared by the brilliant staff the Home employs. Five years ago, when I found Heron Lodge for my mother and subsequently obtained a place for my aunt, I knew I have found a gem in the care system. Thank you.

Reply from Heron Lodge Manager at Heron Lodge Nursing HomeThank you so much for your kind words. You have summed up beautifully exactly what we wish to promote as a staff team to each resident and family at Heron Lodge. It has been our pleasure to look after your Mum and to continue to have your Aunt in our care.

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Review from Linda W (Wife of Resident) published on 2 September 2022 Submitted via Postal Card • Report

Overall Experience

It's a lovely nursing home. The staff are always welcoming and take very good care of their relatives. You can see that they really care for their people who they are looking after. My husband was only here for a short time but he settled in very quickly and loved his food. Very good relationship with

local practitioner too.

Reply from Heron Lodge Manager at Heron Lodge Nursing HomeThank you so much for your kind words Linda. It was a pleasure to have your husband in our care.