Heron Lodge Nursing Home

every one of the staff are very caring to my mum. with all her needs being meet at all times

Wow! What can I say, my dear mum is week 3 into respite care, with a future to stay at Heron Lodge. As soon as you open the door, you get greeted with pure love, and care, you have literally made my mum and myself feel like it's home from home, nothing is to much trouble, all the staff are second to none, and I feel my mum is safe and cared for. The transistion of leaving your own home over 50 years to comming to Heron Lodge, has not been difficult for both my mum and myself, its absoluutely fantastic, well done to all involved with my mums care.

I just wanted to say how well my mum is being cared for. They say that the people make the place and ALL of the staff, be it the carers, the activity coordinators, the kitchen staff to the Admin, cleaning and maintenance staff, are all wonderful and deserve a big thank you. I have seen for myself, they all treat the residents with such care, respect and dignity, and they all work very hard in order to make it a safe and homely environment for the residents and their families, with fun, humour and entertainment thrown in for good measure. They make everyone feel so welcome and my mum is happy here as she tells me all of the time.

My care was excellent, first class. I would recommend Heron to all. Their kindness to me from all staff and other parties was all exceptional.

My son arrived to Heron Lodge after previous experiences in other places. He finally found a place that couldn't be better, very happy here. The summer fete was really lovely.

The cleanliness of the home, Mum's room was all 5 star, as was the food.

When Mum first arrived at the home, it was brilliant. Sadly, after some shocking managers and a massive change of staff, the home became truly awful. Luckily, since the latest manager arrived in January, I can see that everything is picking up. There is still a way to go, but they are getting there.

I'm really pleased with the care he has, although I do find I have to shave him sometimes, clean and cut his nails. Carers seem to use shower soap too much. Don't always brush his teeth before putting them in to soak.

We have just had a care plan review and a lot of issues were raised like correct relationship to resident, medication, safe guarding, we understand the home has now take on 2 new manager/assistant manager and they are going to increase training for staff, record keeping and this all sound encouraging. We are happy with the home and our relation seem happy there.

The facilities are great but the staff are what makes this such a special place.

Staff very friendly and helpful. Everywhere was clean and tidy. Welcoming and residents seemed very happy and content. Lovely and warm and a great atmosphere all around the home. Everywhere nicely decorated finished to a good standard.

In the short time my dad was in the care home, we found everyone very caring and helpful from management to care staff etc. The room was moved around to accommodate his needs. No request was too big, even trying to make meals they wouldn't normally make to ensure he had something he would eat. Everyone did their best to make it feel like his home and as a family we were always welcome whatever time of the day. Not only was Dad offered food and drink, whenever we would visit, someone would also come and offer us something too. If the time came that Dad has to go back into a home, this would be top choice.

The friendly greeting I received when I came to visit told me that this was the place for mum to receive end of life care and nothing since has challenged this view. Everyone (clinical and non-clinical) has been so caring, with nothing being too much trouble. All have taken time to know her as an individual and to personalise their care. Her nursing care has been excellent too and she has enjoyed the food. Her room is lovely. All the staff have also been very extremely kind to her family so we feel very well supported too. I can’t think of a better place for her to be.

My father was very fortunate to be able to spend his final days at Heron Lodge.

Great care and love shown. Staff are superb! Really happy with service.

Heron Lodge is an excellent care home. All the staff provide such a caring and friendly service - nothing is too much trouble! Would thoroughly recommend.

After viewing several homes, Heron Lodge stood out, why? The cleanliness and freshness was the first thing that I noticed, then on meeting the staff, they are so genuine and friendly and made us feel so at ease and reassured us we were making the right choice. By the way, the homecooked food is so lovely too. No one wants to go in a home but for Mum's respite, we would not hesitate if Mu, needed respite or full-time care in the future.

From our first introduction on 23/12/2022 the staff dealt with us with compassion and professionalism for far above our expectations and my wife found the staff friendly and delightful. I can't praise them enough.

The nurses, care staff, managers, administrator and all other staff were excellent throughout the time my partner lived at Heron Lodge. They dealt wonderfully with the demands of his dementia and palliative care. They were professional, kind and supportive to us both.

My mother has lived at Heron Lodge for three years now. The care she receives is excellent. Staff are so kind and treat her with dignity and with the upmost care. She receives the best nursing care and although she is no longer able to participate in activities with the other residents in the lounge, she has regular staff members checking on her, spending time with her and making sure she has her favourite music playing. The smaller size of the home makes it feel like a family home and relatives are made welcome and kept informed of any changes/updates of care plans etc. The professionalism and dedication shown by the manager and her team (especially during covid) gives us constant reassurance that our loved ones are safe and loved.