Search...

Heron Lodge Nursing Home

163 Norwich Road, Wroxham, Norwich, Norfolk NR12 8RZ
Heron Lodge Nursing Home Logo
Jobs
Heron Lodge Nursing Home logo
The friendly greeting I received when I came to visit told me that this was the place for mumKatherine H(Daughter of Resident/Service User)
Heron Lodge Nursing Home, Norwich
the staff were very welcoming and went to a great deal of trouble, to settle my frail fatherMervyn G(Son of Resident/Service User)
Heron Lodge Nursing Home, Norwich
elatives and visitor were made to feel welcome at all hoursMervyn G(Son of Resident/Service User)
Heron Lodge Nursing Home, Norwich

Heron Lodge Nursing Home is a Tudor-style building located in the scenic Norfolk Broads, employing a qualified team of Nursing and Care Staff who are thoroughly resourced and skilled in the provision of dementia and palliative care.

All care provision is organised to suit the individual, with person-centred techniques working alongside a varied activities programme to support a flexible lifestyle.

There are regular visits from related health professionals and therapists, while the team take pride in going the extra mile for the sake of residents.

Care Provided by Heron Lodge Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,100 - £1,630£1,099 - £1,630
Residential Dementia Care£1,100 - £1,630£1,100 - £1,630
Nursing Care£1,100 - £1,630£1,100 - £1,630
Nursing Dementia Care£1,100 - £1,630£1,099 - £1,630

* Subject to assessment

Contact Heron Lodge Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Emma MacKenzie-Bedford(Interim Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (30)

Visiting

  • Open visiting

Parking

  • Parking on site

Heron Lodge Nursing Home Reviews (53)

Submit a Review
9.4

Heron Lodge Nursing Home has a Review Score of 9.4 (9.371) out of 10, based on 10 reviews in the last 2 years. Over all time Heron Lodge Nursing Home has 53 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Heron Lodge Nursing Home
Loading...
Showing 53 reviews matching selected criteria
Review from Tanya A (Daughter of Resident) published on 28 May 2019 Submitted via Postal Card
Overall Experience

My father's been here for over three years and I can't fault the care he has received. The staff are kind, caring always treats him with respect and one of the family. They have always been supportive towards me and my family and are always on hand to answer any questions I have. It really does feel like my second home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sandra T (Wife of Resident) published on 28 May 2019 Submitted via Postal Card
Overall Experience

The staff are very good, very clean and nice activities. The food is good.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Maureen R (Daughter of Resident) published on 1 June 2018 Submitted via Website
Overall Experience

The staff show true care and respect for Mum. They have quickly learnt her preferences, and make a point to visit regularly for social stimulation. Everyone is so welcoming and involved. There are a number of real stars on staff, and some quieter folk who make sure care is there in their own way. Thanks for being there and doing what we cannot do alone.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Cindy S (Daughter of Resident) published on 29 May 2018 Submitted via Website
Overall Experience

My Dad has been in Heron Lodge since December and in that time the difference in him is wonderful. His mobility has improved and he seems himself again. The staff go out of their way to get smiles and I am always greeted on arrival and given updates. The home is always clean and there seems to be a good variety of food on offer.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from D P (Daughter of Resident) published on 22 May 2018 Submitted via Postal Card
Overall Experience

Dad went into Heron Lodge after 6 weeks in hospital. The staff at Heron Lodge are very caring and patient and treat him with dignity. The food is excellent and the home is very homely and visitors are made very welcome. Nothing is too much trouble from any member of the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Betty F (Cousin of Resident) published on 18 April 2018 Submitted via Postal Card
Overall Experience

I have found the care given to my cousin perfectly satisfactory. Staff are very patient with her as we know she can be very awkward at times, for which we thank them very much. Also, we are kept updated with any change of circumstances.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Linda W (Wife of Resident) published on 20 November 2017 Submitted via Postal Card
Overall Experience

After my husband was in a previous home for only one week and came away very ill and could not talk or walk after that, he is now able to do both and it has made him accept he will not be able to come home to me. Heron Lodge is a very homely place for both the residents and their family's. I would really recommend them very highly to anyone.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue W (Wife of Resident) published on 20 November 2017 Submitted via Postal Card
Overall Experience
My husband came here in quite a poorly way. He has made remarkable progress with the care and consideration of the staff and doctor together with the home cooked food which he has much enjoyed.
He has been treated with kindness and dignity throughout and I know will miss everyone.

The nurses have been most helpful and seem to have the balance of medication.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Monica P (Wife of Resident) published on 7 November 2017 Submitted via Website
Overall Experience

My Husband has just spent two weeks at Heron Lodge, for me to have some respite care. In that time he was treated very well and was always happy when I went to see him. The staff could not be more kind or courteous, always willing to help in any way that they could. I felt I was leaving him in very capable care. The home was spotlessly clean and tidy and the food was exceptionally good. They had a very good activities plan, with a firework display organised on Bonfire Night, which all the residents enjoyed, with soup, hotdogs etc to warm them up when they came in. Overall an extremely good home.

Reply from Sue McBroom, Manager at Heron Lodge Nursing Home

Thank you for your kind words. All the staff very much appreciate your feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C H (Daughter of Resident) published on 8 March 2017 Submitted via Postal Card
Overall Experience

My mother is very comfortable in this nursing home. The staff are friendly, courteous and helpful. When we visit, we are always made to feel welcome and knowing that mother is being looked after well takes a great deal of pressure off us. If my mother is unwell, we are informed immediately.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dave W (Resident / Service User) published on 3 March 2017 Submitted via Postal Card
Overall Experience

I have been at Heron Lodge now for four months. After the initial settling in period, I have got used to different staff and they are used to me and my needs. I find that most of the time they are very helpful and caring and carry out their caring duties in a friendly and pleasant manner. The nursing staff are very efficient and always ready to help solve any problems that might arise.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J D (Husband of Resident) published on 14 February 2017 Submitted via Postal Card
Overall Experience

Heron Lodge takes care of all their residents and their individual needs are always prioritised. Where the home loses marks is in the activities available to residents. This is nearly zero and needs a person appointed or establish some activities during the days and to discover what the residents would appreciate and take part in. Music is always therapeutic, but sadly missing as a rule, as is appropriate TV programmes.

Reply from Sue McBroom, Manager at Heron Lodge Nursing Home

Activities program is being looked into.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Y W (Wife of Resident) published on 8 February 2017 Submitted via Postal Card
Overall Experience

I have found the staff to be very kind and caring both to myself and my husband.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 February 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (1)

News

There are no news items for Heron Lodge Nursing Home.

Upcoming Events

Awards / Recognitions (10)

Accreditations

There are no accreditations posted yet for Heron Lodge Nursing Home.

Meet the Team (4)

Claire Pope
Claire PopeJob Title:Home Administrator

My name is Claire, and I’m so pleased to be part of the team as Home Administrator. While this is my first role within a care home, I bring over 25 years of administrative experience from the hospitality and estate agency sectors, with a strong focus on organisation and working with people. You’ll find me in the Home Manager’s office, supporting the management team with the day-to-day running of the home. I love being part of a caring team and helping to create a warm, well-run environment for our residents. Care is something very close to my heart. My son lives in a supported living home, which has given me a deep understanding and empathy for residents and their families—something I bring with me into my role every day. Outside of work, I enjoy spending time with my family and friends, walking my Labrador, and gardening.

Elaine Wilcox
Elaine WilcoxJob Title:Activities Co-ordinator

I am the Activities Co-Ordinator for Heron Lodge. I am currently enjoying getting to know the residents. I have a vast amount of experience in the care sector, having previously worked as a Carer and Activities Co-ordinator. I really enjoy being able to fulfil meaningful moments and planned sessions and activities with residents, including 1:1 time and group sessions. I enjoy the happy things in life. I am married to Robert, and we have 8 children, 5 girls and 3 boys, all grown up now, and they have given me 12 lovely grandchildren.

Chacko Ansel
Chacko AnselJob Title:Chef

I am an aspiring chef with a strong passion for food, creativity and learning the art of cooking. I enjoy experimenting with flavours, seasonal ingredients and presentation to create dishes that bring joy and connection to others. My goal is to develop my skills in the kitchen, gain hands-on experience, and grow into a confident & innovative chef. I'm enthusiastic, hardworking and dedicated to turning my love for cooking into a lifelong career in the culinary world.

Lisa Kerrison
Lisa KerrisonJob Title:Head Housekeeper

My name is Lisa, and I have worked in the public sector for over 25 years, including roles within the NHS and in this care home. Supporting others is something I truly care about. I believe everyone deserves to feel valued and respected, and I always treat others in the way I would like to be treated. Family is very important to me, and when I am not working, I enjoy spending time with my partner, children, grandchildren, and siblings. I am a reliable and approachable person, looking forward to contributing positively to my new position

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heron Lodge Nursing Home to verify any information. View our terms and conditions. Heron Lodge Nursing Home has an Enhanced Service -more info.