
The friendly greeting I received when I came to visit told me that this was the place for mumKatherine H(Daughter of Resident/Service User)

the staff were very welcoming and went to a great deal of trouble, to settle my frail fatherMervyn G(Son of Resident/Service User)

elatives and visitor were made to feel welcome at all hoursMervyn G(Son of Resident/Service User)

The friendly greeting I received when I came to visit told me that this was the place for mumKatherine H(Daughter of Resident/Service User)

the staff were very welcoming and went to a great deal of trouble, to settle my frail fatherMervyn G(Son of Resident/Service User)

elatives and visitor were made to feel welcome at all hoursMervyn G(Son of Resident/Service User)

Heron Lodge Nursing Home is a Tudor-style building located in the scenic Norfolk Broads, employing a qualified team of Nursing and Care Staff who are thoroughly resourced and skilled in the provision of dementia and palliative care.
All care provision is organised to suit the individual, with person-centred techniques working alongside a varied activities programme to support a flexible lifestyle.
There are regular visits from related health professionals and therapists, while the team take pride in going the extra mile for the sake of residents.
Care Provided by Heron Lodge Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
* Subject to assessment
The price(s) shown are provided by the care home. Contact Heron Lodge Nursing Home for full pricing details and T&Cs.
Contact Heron Lodge Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Kingsley Healthcare Group
- Private Owned
Person in charge
- Emma MacKenzie-Bedford(Interim Home Manager)
Local Authority / Social Services
Admission Information
- Ages 45+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2012
Room Information
- Single Rooms (30)
Visiting
- Open visiting
Parking
- Parking on site
Heron Lodge Nursing Home Reviews (53)
Heron Lodge Nursing Home has a Review Score of 9.4 (9.371) out of 10, based on 10 reviews in the last 2 years.
Over all time Heron Lodge Nursing Home has 53 reviews.
My father's been here for over three years and I can't fault the care he has received. The staff are kind, caring always treats him with respect and one of the family. They have always been supportive towards me and my family and are always on hand to answer any questions I have. It really does feel like my second home.
The staff are very good, very clean and nice activities. The food is good.
The staff show true care and respect for Mum. They have quickly learnt her preferences, and make a point to visit regularly for social stimulation. Everyone is so welcoming and involved. There are a number of real stars on staff, and some quieter folk who make sure care is there in their own way. Thanks for being there and doing what we cannot do alone.
My Dad has been in Heron Lodge since December and in that time the difference in him is wonderful. His mobility has improved and he seems himself again. The staff go out of their way to get smiles and I am always greeted on arrival and given updates. The home is always clean and there seems to be a good variety of food on offer.
Dad went into Heron Lodge after 6 weeks in hospital. The staff at Heron Lodge are very caring and patient and treat him with dignity. The food is excellent and the home is very homely and visitors are made very welcome. Nothing is too much trouble from any member of the team.
I have found the care given to my cousin perfectly satisfactory. Staff are very patient with her as we know she can be very awkward at times, for which we thank them very much. Also, we are kept updated with any change of circumstances.
After my husband was in a previous home for only one week and came away very ill and could not talk or walk after that, he is now able to do both and it has made him accept he will not be able to come home to me. Heron Lodge is a very homely place for both the residents and their family's. I would really recommend them very highly to anyone.
He has been treated with kindness and dignity throughout and I know will miss everyone.
The nurses have been most helpful and seem to have the balance of medication.
My Husband has just spent two weeks at Heron Lodge, for me to have some respite care. In that time he was treated very well and was always happy when I went to see him. The staff could not be more kind or courteous, always willing to help in any way that they could. I felt I was leaving him in very capable care. The home was spotlessly clean and tidy and the food was exceptionally good. They had a very good activities plan, with a firework display organised on Bonfire Night, which all the residents enjoyed, with soup, hotdogs etc to warm them up when they came in. Overall an extremely good home.
Thank you for your kind words. All the staff very much appreciate your feedback.
My mother is very comfortable in this nursing home. The staff are friendly, courteous and helpful. When we visit, we are always made to feel welcome and knowing that mother is being looked after well takes a great deal of pressure off us. If my mother is unwell, we are informed immediately.
I have been at Heron Lodge now for four months. After the initial settling in period, I have got used to different staff and they are used to me and my needs. I find that most of the time they are very helpful and caring and carry out their caring duties in a friendly and pleasant manner. The nursing staff are very efficient and always ready to help solve any problems that might arise.
Heron Lodge takes care of all their residents and their individual needs are always prioritised. Where the home loses marks is in the activities available to residents. This is nearly zero and needs a person appointed or establish some activities during the days and to discover what the residents would appreciate and take part in. Music is always therapeutic, but sadly missing as a rule, as is appropriate TV programmes.
Activities program is being looked into.
I have found the staff to be very kind and caring both to myself and my husband.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 February 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (1)
There are no news items for Heron Lodge Nursing Home.
- 07 Aug 2026Organiser: Heron Lodge Nursing Home
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Kingsley Healthcare Group
- 31 Jan 2025Recipient: Kingsley Healthcare Group
- 31 Jan 2024Recipient: Kingsley Healthcare Group
Accreditations
There are no accreditations posted yet for Heron Lodge Nursing Home.
Meet the Team (4)

My name is Claire, and I’m so pleased to be part of the team as Home Administrator. While this is my first role within a care home, I bring over 25 years of administrative experience from the hospitality and estate agency sectors, with a strong focus on organisation and working with people. You’ll find me in the Home Manager’s office, supporting the management team with the day-to-day running of the home. I love being part of a caring team and helping to create a warm, well-run environment for our residents. Care is something very close to my heart. My son lives in a supported living home, which has given me a deep understanding and empathy for residents and their families—something I bring with me into my role every day. Outside of work, I enjoy spending time with my family and friends, walking my Labrador, and gardening.

I am the Activities Co-Ordinator for Heron Lodge. I am currently enjoying getting to know the residents. I have a vast amount of experience in the care sector, having previously worked as a Carer and Activities Co-ordinator. I really enjoy being able to fulfil meaningful moments and planned sessions and activities with residents, including 1:1 time and group sessions. I enjoy the happy things in life. I am married to Robert, and we have 8 children, 5 girls and 3 boys, all grown up now, and they have given me 12 lovely grandchildren.

I am an aspiring chef with a strong passion for food, creativity and learning the art of cooking. I enjoy experimenting with flavours, seasonal ingredients and presentation to create dishes that bring joy and connection to others. My goal is to develop my skills in the kitchen, gain hands-on experience, and grow into a confident & innovative chef. I'm enthusiastic, hardworking and dedicated to turning my love for cooking into a lifelong career in the culinary world.

My name is Lisa, and I have worked in the public sector for over 25 years, including roles within the NHS and in this care home. Supporting others is something I truly care about. I believe everyone deserves to feel valued and respected, and I always treat others in the way I would like to be treated. Family is very important to me, and when I am not working, I enjoy spending time with my partner, children, grandchildren, and siblings. I am a reliable and approachable person, looking forward to contributing positively to my new position
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heron Lodge Nursing Home to verify any information. View our terms and conditions. Heron Lodge Nursing Home has an Enhanced Service -more info.