Heron Lodge Nursing Home

163 Norwich Road, Wroxham, Norwich NR12 8RZ
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9.4 53 Reviews
  • Heron Lodge Nursing Home, Norwich
Heron Lodge Nursing Home is a Tudor-style building located in the scenic Norfolk Broads, employing a qualified team of Nursing and Care Staff who are thoroughly resourced and skilled in the provision of dementia and palliative care.

All care provision is organised to suit the individual, with person-centred techniques working alongside a varied activities programme to support a flexible lifestyle.

There are regular visits from related health professionals and therapists, while the team take pride in going the extra mile for the sake of residents.
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Care Provided by Heron Lodge Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1630
  • Self-Funded Residential Dementia Care: £1100 – £1630
  • Self-Funded Nursing Care: £1100 – £1630
  • Self-Funded Nursing Dementia Care: £1100 – £1630
  • RESPITE Self-Funded Residential Care: £1099 – £1630
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1630
  • RESPITE Self-Funded Nursing Care: £1100 – £1630
  • RESPITE Self-Funded Nursing Dementia Care: £1099 – £1630

* Subject to assessment

These prices are only a guideline, please contact Heron Lodge Nursing Home to find out the exact price for your requirements.

Contact Heron Lodge Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Heron Lodge Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Emma MacKenzie-Bedford (Interim Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)

Visiting

  • Open visiting

Parking

  • Parking on site

Heron Lodge Nursing Home Reviews (53)

9.4

Heron Lodge Nursing Home has a Review Score of 9.4 (9.397) out of 10, based on 11 reviews in the last 2 years.
Over all time Heron Lodge Nursing Home has 53 reviews.

Overall Experience
  • 39
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Date Published
  • 53
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Reviewer Connection to Heron Lodge Nursing Home
  • 21
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Total of 53, showing 41-53
Review from Tanya A (Daughter of Resident) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father's been here for over three years and I can't fault the care he has received. The staff are kind, caring always treats him with respect and one of the family. They have always been supportive towards me and my family and are always on hand to answer any questions I have. It really does feel
like my second home.
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Review from Sandra T (Wife of Resident) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very good, very clean and nice activities. The food is good.
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Review from Maureen R (Daughter of Resident) published on 1 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff show true care and respect for Mum. They have quickly learnt her preferences, and make a point to visit regularly for social stimulation. Everyone is so welcoming and involved. There are a number of real stars on staff, and some quieter folk who make sure care is there in their own way. Thanks
for being there and doing what we cannot do alone.
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Review from Cindy S (Daughter of Resident) published on 29 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been in Heron Lodge since December and in that time the difference in him is wonderful. His mobility has improved and he seems himself again. The staff go out of their way to get smiles and I am always greeted on arrival and given updates. The home is always clean and there seems to be a
good variety of food on offer.
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Review from D P (Daughter of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad went into Heron Lodge after 6 weeks in hospital. The staff at Heron Lodge are very caring and patient and treat him with dignity. The food is excellent and the home is very homely and visitors are made very welcome. Nothing is too much trouble from any member of the team.
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Review from Betty F (Cousin of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the care given to my cousin perfectly satisfactory. Staff are very patient with her as we know she can be very awkward at times, for which we thank them very much. Also, we are kept updated with any change of circumstances.
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Review from Linda W (Wife of Resident) published on 20 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After my husband was in a previous home for only one week and came away very ill and could not talk or walk after that, he is now able to do both and it has made him accept he will not be able to come home to me. Heron Lodge is a very homely place for both the residents and their family's. I would really
recommend them very highly to anyone.
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Review from Sue W (Wife of Resident) published on 20 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband came here in quite a poorly way. He has made remarkable progress with the care and consideration of the staff and doctor together with the home cooked food which he has much enjoyed.
He has been treated with kindness and dignity throughout and I know will miss everyone.
The nurses have
been most helpful and seem to have the balance of medication.
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Review from Monica P (Wife of Resident) published on 7 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Husband has just spent two weeks at Heron Lodge, for me to have some respite care. In that time he was treated very well and was always happy when I went to see him. The staff could not be more kind or courteous, always willing to help in any way that they could. I felt I was leaving him in very
capable care. The home was spotlessly clean and tidy and the food was exceptionally good. They had a very good activities plan, with a firework display organised on Bonfire Night, which all the residents enjoyed, with soup, hotdogs etc to warm them up when they came in. Overall an extremely good home.
Reply from Sue McBroom, Manager at Heron Lodge Nursing HomeThank you for your kind words. All the staff very much appreciate your feedback.
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Review from C H (Daughter of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very comfortable in this nursing home. The staff are friendly, courteous and helpful. When we visit, we are always made to feel welcome and knowing that mother is being looked after well takes a great deal of pressure off us. If my mother is unwell, we are informed immediately.
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Review from Dave W (Resident) assisted by family/friend published on 3 March 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have been at Heron Lodge now for four months. After the initial settling in period, I have got used to different staff and they are used to me and my needs. I find that most of the time they are very helpful and caring and carry out their caring duties in a friendly and pleasant manner. The nursing
staff are very efficient and always ready to help solve any problems that might arise.
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Review from J D (Husband of Resident) published on 14 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Heron Lodge takes care of all their residents and their individual needs are always prioritised. Where the home loses marks is in the activities available to residents. This is nearly zero and needs a person appointed or establish some activities during the days and to discover what the residents would
appreciate and take part in. Music is always therapeutic, but sadly missing as a rule, as is appropriate TV programmes.
Reply from Sue McBroom, Manager at Heron Lodge Nursing HomeActivities program is being looked into.
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Review from Y W (Wife of Resident) published on 8 February 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have found the staff to be very kind and caring both to myself and my husband.
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Current Review Score: 9.4 (9.397)

Overview of Review Score

The Review Score of 9.4 (9.397) out of 10 for Heron Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.622 for Heron Lodge Nursing Home is calculated as follows: ( (94 Excellents x 5) + (19 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 127 Ratings = 4.622
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for Heron Lodge Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (3)

Elaine

Elaine Wilcox

Job Title: Activities & Lifestyle Co-ordinator

I am the Activities Co-Ordinator for Heron Lodge. I am currently enjoying getting to know the residents. I have a vast amount of experience in the care sector, having previously worked as a Carer and Activities Co-ordinator, I really enjoy being able to fulfil meaningful moments and planned sessions and activities with resident including 1:1 time and group sessions. I enjoy the happy things in life. I am married to Robert, and we have 8 children, 5 girls and 3 boys, all grown up now, and they have given me 12 lovely grandchildren.

Chacko

Chacko Ansel

Job Title: Chef

I am an aspiring chef with a strong passion for food, creativity and learning the art of cooking. I enjoy experimenting with flavours, seasonal ingredients and presentation to create dishes that bring joy and connection to others. My goal is to develop my skills in the kitchen, gain hands-on experience, and grow into a confident & innovative chef. I'm enthusiastic, hardworking and dedicated to turning my love for cooking into a lifelong career in the culinary world.

Lisa

Lisa Kerrison

Job Title: Head Housekeeper

My name is Lisa, and I have worked in the public sector for over 25 years, including roles within the NHS and in this care home. Supporting others is something I truly care about. I believe everyone deserves to feel valued and respected, and I always treat others in the way I would like to be treated. Family is very important to me, and when I am not working, I enjoy spending time with my partner, children, grandchildren, and siblings. I am a reliable and approachable person, looking forward to contributing positively to my new position

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