Heron Lodge Nursing Home

163 Norwich Road, Wroxham, Norwich NR12 8RZ
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9.2 49 Reviews
  • Heron Lodge Nursing Home, Norwich
Heron Lodge Nursing Home is a Tudor-style building located in the scenic Norfolk Broads, employing a qualified team of Nursing and Care Staff who are thoroughly resourced and skilled in the provision of dementia and palliative care.

All care provision is organised to suit the individual, with person-centred techniques working alongside a varied activities programme to support a flexible lifestyle.

There are regular visits from related health professionals and therapists, while the team take pride in going the extra mile for the sake of residents.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 30 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

* Subject to assessment

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Diana Boros (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)

Visiting

  • Open visiting

Parking

  • Parking on site

Heron Lodge Nursing Home Reviews (49)

9.2

Heron Lodge Nursing Home has a Review Score of 9.2 (9.168) out of 10, based on 7 reviews in the last 2 years.
Over all time Heron Lodge Nursing Home has 49 reviews.

Overall Experience
  • 35
  • 12
  • 2
  • 0
  • 0
Date Published
  • 49
  • 4
  • 6
  • 7
  • 42
Reviewer Connection to Heron Lodge Nursing Home
  • 19
  • 9
  • 7
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 49, showing 41-49
Review from D P (Daughter of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad went into Heron Lodge after 6 weeks in hospital. The staff at Heron Lodge are very caring and patient and treat him with dignity. The food is excellent and the home is very homely and visitors are made very welcome. Nothing is too much trouble from any member of the team.
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Review from Betty F (Cousin of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the care given to my cousin perfectly satisfactory. Staff are very patient with her as we know she can be very awkward at times, for which we thank them very much. Also, we are kept updated with any change of circumstances.
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Review from Linda W (Wife of Resident) published on 20 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After my husband was in a previous home for only one week and came away very ill and could not talk or walk after that, he is now able to do both and it has made him accept he will not be able to come home to me. Heron Lodge is a very homely place for both the residents and their family's. I would really
recommend them very highly to anyone.
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Review from Sue W (Wife of Resident) published on 20 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband came here in quite a poorly way. He has made remarkable progress with the care and consideration of the staff and doctor together with the home cooked food which he has much enjoyed.
He has been treated with kindness and dignity throughout and I know will miss everyone.
The nurses have
been most helpful and seem to have the balance of medication.
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Review from Monica P (Wife of Resident) published on 7 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Husband has just spent two weeks at Heron Lodge, for me to have some respite care. In that time he was treated very well and was always happy when I went to see him. The staff could not be more kind or courteous, always willing to help in any way that they could. I felt I was leaving him in very
capable care. The home was spotlessly clean and tidy and the food was exceptionally good. They had a very good activities plan, with a firework display organised on Bonfire Night, which all the residents enjoyed, with soup, hotdogs etc to warm them up when they came in. Overall an extremely good home.
Reply from Sue McBroom, Manager at Heron Lodge Nursing Home

Thank you for your kind words. All the staff very much appreciate your feedback.

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Review from C H (Daughter of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very comfortable in this nursing home. The staff are friendly, courteous and helpful. When we visit, we are always made to feel welcome and knowing that mother is being looked after well takes a great deal of pressure off us. If my mother is unwell, we are informed immediately.
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Review from Dave W (Resident) assisted by family/friend published on 3 March 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have been at Heron Lodge now for four months. After the initial settling in period, I have got used to different staff and they are used to me and my needs. I find that most of the time they are very helpful and caring and carry out their caring duties in a friendly and pleasant manner. The nursing
staff are very efficient and always ready to help solve any problems that might arise.
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Review from J D (Husband of Resident) published on 14 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Heron Lodge takes care of all their residents and their individual needs are always prioritised. Where the home loses marks is in the activities available to residents. This is nearly zero and needs a person appointed or establish some activities during the days and to discover what the residents would
appreciate and take part in. Music is always therapeutic, but sadly missing as a rule, as is appropriate TV programmes.
Reply from Sue McBroom, Manager at Heron Lodge Nursing Home

Activities program is being looked into.

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Review from Y W (Wife of Resident) published on 8 February 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have found the staff to be very kind and caring both to myself and my husband.
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Current Review Score: 9.2 (9.168)

Overview of Review Score

The Review Score of 9.2 (9.168) out of 10 for Heron Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.468 for Heron Lodge Nursing Home is calculated as follows: ( (52 Excellents x 5) + (13 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 79 Ratings = 4.468
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Heron Lodge Nursing Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 7 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (3)

Diana

Diana Boros

Job Title: Home Manager

Diana Boros

Michaela

Michaela Bell

Job Title: Hospitality Manager

I have worked in the hospitality industry for over 10 enjoyable years with a wide range of experience in restaurants, events and hotel management. Since joining Heron Lodge in December 2023, I’ve been keen to use my knowledge and passion to create a mealtime experience that can be enjoyed by our wonderful residents and loved ones. I feel very lucky to be part of a team that is constantly laughing, the team are driven to deliver top care with a smile on their faces.


Outside of work, I enjoy going to car shows and live music events.

Stuart

Stuart Gollands

Job Title: Operations Manager

I joined the Operations Team at Kingsley in 2024, having worked in health and social care since early March 2012, having been in Registered Manager and Senior Manager roles for other Providers. With Kingsley being a family-run business, there is always someone to offer support to the staff teams in the homes.


Outside of work, I like to lead a very active life, running trail road races, spending time with my family and walking our 2 Labradors.

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