Heron Lodge Nursing Home

163 Norwich Road, Wroxham, Norwich NR12 8RZ
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9.4 53 Reviews
  • Heron Lodge Nursing Home, Norwich
Heron Lodge Nursing Home is a Tudor-style building located in the scenic Norfolk Broads, employing a qualified team of Nursing and Care Staff who are thoroughly resourced and skilled in the provision of dementia and palliative care.

All care provision is organised to suit the individual, with person-centred techniques working alongside a varied activities programme to support a flexible lifestyle.

There are regular visits from related health professionals and therapists, while the team take pride in going the extra mile for the sake of residents.
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Care Provided by Heron Lodge Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1630
  • Self-Funded Residential Dementia Care: £1100 – £1630
  • Self-Funded Nursing Care: £1100 – £1630
  • Self-Funded Nursing Dementia Care: £1100 – £1630
  • RESPITE Self-Funded Residential Care: £1099 – £1630
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1630
  • RESPITE Self-Funded Nursing Care: £1100 – £1630
  • RESPITE Self-Funded Nursing Dementia Care: £1099 – £1630

* Subject to assessment

These prices are only a guideline, please contact Heron Lodge Nursing Home to find out the exact price for your requirements.

Contact Heron Lodge Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Heron Lodge Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Emma MacKenzie-Bedford (Interim Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)

Visiting

  • Open visiting

Parking

  • Parking on site

Heron Lodge Nursing Home Reviews (53)

9.4

Heron Lodge Nursing Home has a Review Score of 9.4 (9.397) out of 10, based on 11 reviews in the last 2 years.
Over all time Heron Lodge Nursing Home has 53 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Heron Lodge Nursing Home
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Total of 53, showing 21-40
Review from Linda W (Wife of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a lovely nursing home. The staff are always welcoming and take very good care of their relatives. You can see that they really care for their people who they are looking after. My husband was only here for a short time but he settled in very quickly and loved his food. Very good relationship with
local practitioner too.
Reply from Heron Lodge Manager at Heron Lodge Nursing HomeThank you so much for your kind words Linda. It was a pleasure to have your husband in our care.
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Review from Paul F (Son of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum spent the last few months of her life at Heron Lodge, receiving palliative and end of life care. From the moment she arrived from hospital, Mum was made to feel welcome and comfortable and all of her family were welcomed too. We were able to visit Mum whenever we could and this gave us extra
special times with her. Mum received quality nursing care and the staff were caring and kind. Heron Lodge is extremely well managed and this shows in the skills, teamwork, friendliness and commitment shown by the staff. We were supported during Mum's final few days, especially my sister who visited daily and was kept in the loop at all times. Mum was treated with the dignity she so deserved and we will always be grateful for that. Thank you to everyone at Heron Lodge.
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Review from Donna M (Daughter of Resident) published on 17 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Heron Lodge is a wonderful home. It has a very safe, homely feel and is a lovely place to spend time. My mum is very well cared for and enjoys her time there being supported by staff that really care. There is a real sense of family which makes our visits even more special. There is always something
going on or someone to talk to. So mum is very happy and content there. I would definitely recommend.
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Review from George B (Son of Resident) published on 1 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent the last few months of his life at Heron Lodge. This home has an excellent management team. The staff are all compassionate and caring, both towards the residents and the families. Communication with me and the family was always excellent – They always had time to address my concerns
despite being very busy at times. My dad was quite frail when he first arrived after previously living independently, but at Heron Lodge he perked up and seemed more like his old self. He enjoyed his time here even though his mobility and memory were failing him. Well done Heron Lodge.
Reply from Heron Lodge Manager at Heron Lodge Nursing HomeGeorge, thank you so much for your kind words, it means so much to us to have the work of the staff and the home acknowledged in such a positive way. We were absolutely honoured to look after Dad, and what an absolute gentleman he was.
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Review from Clare P (Daughter of Resident) published on 11 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Heron Lodge for exactly a year now, and I cannot fault anything about her care. She is always dressed lovely with her hair brushed etc The staff are all amazing, they are like a family to my Mum. It doesn't matter what their job is, if they see anything that needs doing or anyone
who needs help, they are straight in. The communication I have always had with the home is brilliant. The management are brilliant and again always hands-on. This is a 5 star home.
Reply from Heron Lodge Manager at Heron Lodge Nursing HomeThank you so much Claire! We are grateful for your kind words, I will share this with the team.
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Review from Paula L (Daughter of Resident) published on 6 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you're looking for a nursing home for your parents or relative, look no further. My dear dad was only at Heron Lodge for a short time but the care not only for my dad but for me too was exceptional. My dad was kept immaculately clean and tidy at all times and all personal issues were dealt with very
professionally. Every single member of staff was very approachable at all times for the smallest of queries. I can’t praise Heron Lodge high enough. Thank you to each and every one of you for all your help and support.
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Review from Caroline L (Niece of Resident) published on 6 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the care my aunt received whilst living at Heron Lodge during the final months of her life. At 94 years of age, my aunt was frail and chose to stay mainly in her room. However, her needs were always addressed with great kindness and dignity. The staff were always popping
in to check on her and to offer a kind word and a cheerful face. Before she died she told me she was being well looked after and that her meals were lovely! Grateful thanks to all the staff at Heron Lodge!
Reply from Heron Lodge Manager at Heron Lodge Nursing HomeDear Caroline,
Thank you for your kind words. We are grateful to have been a part of your aunt's life here at Heron Lodge.
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Review from Sue K (Daughter of Resident) published on 7 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been in Heron Lodge for just over a year. Although we have not seen the home in normal times we can see that she is happy and content. It feels like mum is safe and well cared for and there has not been a covid outbreak so good procedures are in place. The home has always been able to facilitate
safe visits during the pandemic for family members and always go out of their way to enable phone or video calls to be made.
We get regular updates from the manager on what is happening at the home and also specifically on how mum is doing. There are also Zoom meetings for family and residents too.
The home seems to have good links to other medical professionals for when needed.
The staff are very friendly and thoughtful, an example is that the kitchen staff keep in snacks which they know mum likes and she can pop into the kitchen at any time and request what she would like as she doesn't always like to eat at regular times.
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Review from Andy Y (Son of Resident) published on 20 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been very happy since moving to Heron Lodge in 2018. Home is well managed and all concerns answered promptly. The staff are all very kind and caring. Home is clean and tidy. Rooms are clean bright and tidy. Covid-19 has been managed exceptionally well, with controlled visits and video
calls available.
Reply from Heron Lodge Manager at Heron Lodge Nursing HomeThanks, Andy, for such a lovely review, we appreciate the comments
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Review from Elizabeth C (Daughter of Resident) published on 20 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Heron Lodge for nearly 9 months, initially on a temporary placement after a number of falls and a decline in her cognitive abilities. Despite the vast additional work placed on the staff in dealing with the pandemic they have tried very hard to enable me to make safe, distanced visits
when possible. The pandemic has meant that up to now I am only familiar with reception and a dining area which are clean and well-kept. Mum always appears cleanly dressed and well cared for. The staff treat her with courtesy, dignity and patient consideration. She seems very content with her surroundings and her care. The atmosphere between staff and residents is relaxed but professional. I have found the staff friendly and approachable and they keep me very well informed about Mum's condition. I am delighted that Mum now resides here permanently.
Reply from Heron Lodge Manager at Heron Lodge Nursing HomeThank you for the positive words. We are so glad that Mum has been able to stay with us at Heron Lodge.
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Review from Graham S (Son of Resident) published on 18 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The real test of a care home is the happiness of the residents. At 102 years old, Mum was not enjoying life at home and it was obvious that she needed residential care and a move to Heron Lodge was arranged. Now, at 103, her life has improved dramatically despite the trials that the lockdown has imposed.
She regards the staff highly and talks about them as her friends. From my point of view, I can say that the staff run the home very efficiently and have managed to get through the pandemic with care, understanding and no infections. Nothing is too much trouble.
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Review from Sally B (Sister of Resident) published on 7 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot explain how much in awe I am of the staff of Heron Lodge. Every member is so kind and considerate to all their guests and treats them as family members. To have no covid related outbreaks at this terrible time is remarkable and shows how hard-working all the team are.
Living some distance
from my brother, to know he is being well looked after whilst I'm not able to visit, has been a great relief.
I cannot recommend this home highly enough. Whoever gets to live there will be a very lucky person.
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Review from C J (Daughter of Resident) published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm so pleased with the help I have had to settle my dad in. The care standard is extremely high. I am so happy, and he is quite at home already. This has been so stress-free. Very happy with all the help.
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Review from Stephanie B (Daughter of Resident) published on 16 March 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home takes care of Mum, she is always clean and tidy. She looks well and is well-fed. The home is clean. The staff are friendly.
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Review from E B (Son of Resident) published on 12 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother was admitted under palliative care her improvement and quality of life have improved beyond recognition. This can only be attributed to the excellent care and attention provided by the home.
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Review from S K (Sister of Resident) published on 4 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From conversations with my brother, he feels he should receive more care from a senior carer/nurse. There are no activities for people who are still fully in charge of all their facilities as most of the patients have dementia. The bank nurses are not always fully aware of all his health requirements.
Luckily he has Sky TV to keep him occupied.
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Review from J H (Relative of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are extremely helpful, friendly and cheerful. They seem to genuinely care about their residents and really get to know their residents, treating them with respect and care and as individuals.
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Review from Helen H (Daughter of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is treated as an individual and with dignity and respect. She is always clean and well cared for. The staff are lovely and management are very approachable and have time to listen. Sadly mum passed away on 18th February. She was very well looked after and was kept comfortable, maintained her dignity
and was pain-free until she passed away peacefully on the 18th. On the day and since then, all staff have been fabulous and supportive, in particular the events coordinator, admin, nurse and clinical lead. I know they must face this situation often but I don't and they made me feel at ease and were empathetic and helpful and were extremely respectful and professional. My sincere thanks go to all of them at this sad time.
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Review from S W (Niece of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt has been very comfortable at Heron Lodge. Feedback from her suggests she is very happy with the care she receives and the staff, who are very caring.
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Review from Paul F (Son of Resident) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been here since Christmas an seems to be very happy which is a massive relief for me. The staff are very lovely and caring and respectful. I would highly recommend this home for anyone
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Current Review Score: 9.4 (9.397)

Overview of Review Score

The Review Score of 9.4 (9.397) out of 10 for Heron Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.622 for Heron Lodge Nursing Home is calculated as follows: ( (94 Excellents x 5) + (19 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 127 Ratings = 4.622
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for Heron Lodge Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (3)

Elaine

Elaine Wilcox

Job Title: Activities & Lifestyle Co-ordinator

I am the Activities Co-Ordinator for Heron Lodge. I am currently enjoying getting to know the residents. I have a vast amount of experience in the care sector, having previously worked as a Carer and Activities Co-ordinator, I really enjoy being able to fulfil meaningful moments and planned sessions and activities with resident including 1:1 time and group sessions. I enjoy the happy things in life. I am married to Robert, and we have 8 children, 5 girls and 3 boys, all grown up now, and they have given me 12 lovely grandchildren.

Chacko

Chacko Ansel

Job Title: Chef

I am an aspiring chef with a strong passion for food, creativity and learning the art of cooking. I enjoy experimenting with flavours, seasonal ingredients and presentation to create dishes that bring joy and connection to others. My goal is to develop my skills in the kitchen, gain hands-on experience, and grow into a confident & innovative chef. I'm enthusiastic, hardworking and dedicated to turning my love for cooking into a lifelong career in the culinary world.

Lisa

Lisa Kerrison

Job Title: Head Housekeeper

My name is Lisa, and I have worked in the public sector for over 25 years, including roles within the NHS and in this care home. Supporting others is something I truly care about. I believe everyone deserves to feel valued and respected, and I always treat others in the way I would like to be treated. Family is very important to me, and when I am not working, I enjoy spending time with my partner, children, grandchildren, and siblings. I am a reliable and approachable person, looking forward to contributing positively to my new position

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