Heron Lodge Nursing Home

163 Norwich Road, Wroxham, Norwich NR12 8RZ
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9.2 49 Reviews
  • Heron Lodge Nursing Home, Norwich
Heron Lodge Nursing Home is a Tudor-style building located in the scenic Norfolk Broads, employing a qualified team of Nursing and Care Staff who are thoroughly resourced and skilled in the provision of dementia and palliative care.

All care provision is organised to suit the individual, with person-centred techniques working alongside a varied activities programme to support a flexible lifestyle.

There are regular visits from related health professionals and therapists, while the team take pride in going the extra mile for the sake of residents.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 30 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

* Subject to assessment

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Diana Boros (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)

Visiting

  • Open visiting

Parking

  • Parking on site

Heron Lodge Nursing Home Reviews (49)

9.2

Heron Lodge Nursing Home has a Review Score of 9.2 (9.168) out of 10, based on 7 reviews in the last 2 years.
Over all time Heron Lodge Nursing Home has 49 reviews.

Overall Experience
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Date Published
  • 49
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Reviewer Connection to Heron Lodge Nursing Home
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Total of 49, showing 21-40
Review from Clare P (Daughter of Resident) published on 11 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Heron Lodge for exactly a year now, and I cannot fault anything about her care. She is always dressed lovely with her hair brushed etc The staff are all amazing, they are like a family to my Mum. It doesn't matter what their job is, if they see anything that needs doing or anyone
who needs help, they are straight in. The communication I have always had with the home is brilliant. The management are brilliant and again always hands-on. This is a 5 star home.
Reply from Heron Lodge Manager at Heron Lodge Nursing Home

Thank you so much Claire! We are grateful for your kind words, I will share this with the team.

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Review from Paula L (Daughter of Resident) published on 6 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you're looking for a nursing home for your parents or relative, look no further. My dear dad was only at Heron Lodge for a short time but the care not only for my dad but for me too was exceptional. My dad was kept immaculately clean and tidy at all times and all personal issues were dealt with very
professionally. Every single member of staff was very approachable at all times for the smallest of queries. I can’t praise Heron Lodge high enough. Thank you to each and every one of you for all your help and support.
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Review from Caroline L (Niece of Resident) published on 6 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the care my aunt received whilst living at Heron Lodge during the final months of her life. At 94 years of age, my aunt was frail and chose to stay mainly in her room. However, her needs were always addressed with great kindness and dignity. The staff were always popping
in to check on her and to offer a kind word and a cheerful face. Before she died she told me she was being well looked after and that her meals were lovely! Grateful thanks to all the staff at Heron Lodge!
Reply from Heron Lodge Manager at Heron Lodge Nursing Home

Dear Caroline,
Thank you for your kind words. We are grateful to have been a part of your aunt's life here at Heron Lodge.

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Review from Sue K (Daughter of Resident) published on 7 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been in Heron Lodge for just over a year. Although we have not seen the home in normal times we can see that she is happy and content. It feels like mum is safe and well cared for and there has not been a covid outbreak so good procedures are in place. The home has always been able to facilitate
safe visits during the pandemic for family members and always go out of their way to enable phone or video calls to be made.
We get regular updates from the manager on what is happening at the home and also specifically on how mum is doing. There are also Zoom meetings for family and residents too.
The home seems to have good links to other medical professionals for when needed.
The staff are very friendly and thoughtful, an example is that the kitchen staff keep in snacks which they know mum likes and she can pop into the kitchen at any time and request what she would like as she doesn't always like to eat at regular times.
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Review from Andy Y (Son of Resident) published on 20 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been very happy since moving to Heron Lodge in 2018. Home is well managed and all concerns answered promptly. The staff are all very kind and caring. Home is clean and tidy. Rooms are clean bright and tidy. Covid-19 has been managed exceptionally well, with controlled visits and video
calls available.
Reply from Heron Lodge Manager at Heron Lodge Nursing Home

Thanks, Andy, for such a lovely review, we appreciate the comments

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Review from Elizabeth C (Daughter of Resident) published on 20 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Heron Lodge for nearly 9 months, initially on a temporary placement after a number of falls and a decline in her cognitive abilities. Despite the vast additional work placed on the staff in dealing with the pandemic they have tried very hard to enable me to make safe, distanced visits
when possible. The pandemic has meant that up to now I am only familiar with reception and a dining area which are clean and well-kept. Mum always appears cleanly dressed and well cared for. The staff treat her with courtesy, dignity and patient consideration. She seems very content with her surroundings and her care. The atmosphere between staff and residents is relaxed but professional. I have found the staff friendly and approachable and they keep me very well informed about Mum's condition. I am delighted that Mum now resides here permanently.
Reply from Heron Lodge Manager at Heron Lodge Nursing Home

Thank you for the positive words. We are so glad that Mum has been able to stay with us at Heron Lodge.

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Review from Graham S (Son of Resident) published on 18 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The real test of a care home is the happiness of the residents. At 102 years old, Mum was not enjoying life at home and it was obvious that she needed residential care and a move to Heron Lodge was arranged. Now, at 103, her life has improved dramatically despite the trials that the lockdown has imposed.
She regards the staff highly and talks about them as her friends. From my point of view, I can say that the staff run the home very efficiently and have managed to get through the pandemic with care, understanding and no infections. Nothing is too much trouble.
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Review from Sally B (Sister of Resident) published on 7 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot explain how much in awe I am of the staff of Heron Lodge. Every member is so kind and considerate to all their guests and treats them as family members. To have no covid related outbreaks at this terrible time is remarkable and shows how hard-working all the team are.
Living some distance
from my brother, to know he is being well looked after whilst I'm not able to visit, has been a great relief.
I cannot recommend this home highly enough. Whoever gets to live there will be a very lucky person.
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Review from C J (Daughter of Resident) published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm so pleased with the help I have had to settle my dad in. The care standard is extremely high. I am so happy, and he is quite at home already. This has been so stress-free. Very happy with all the help.
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Review from Stephanie B (Daughter of Resident) published on 16 March 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home takes care of Mum, she is always clean and tidy. She looks well and is well-fed. The home is clean. The staff are friendly.
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Review from E B (Son of Resident) published on 12 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother was admitted under palliative care her improvement and quality of life have improved beyond recognition. This can only be attributed to the excellent care and attention provided by the home.
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Review from S K (Sister of Resident) published on 4 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From conversations with my brother, he feels he should receive more care from a senior carer/nurse. There are no activities for people who are still fully in charge of all their facilities as most of the patients have dementia. The bank nurses are not always fully aware of all his health requirements.
Luckily he has Sky TV to keep him occupied.
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Review from J H (Relative of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are extremely helpful, friendly and cheerful. They seem to genuinely care about their residents and really get to know their residents, treating them with respect and care and as individuals.
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Review from Helen H (Daughter of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is treated as an individual and with dignity and respect. She is always clean and well cared for. The staff are lovely and management are very approachable and have time to listen. Sadly mum passed away on 18th February. She was very well looked after and was kept comfortable, maintained her dignity
and was pain-free until she passed away peacefully on the 18th. On the day and since then, all staff have been fabulous and supportive, in particular the events coordinator, admin, nurse and clinical lead. I know they must face this situation often but I don't and they made me feel at ease and were empathetic and helpful and were extremely respectful and professional. My sincere thanks go to all of them at this sad time.
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Review from S W (Niece of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt has been very comfortable at Heron Lodge. Feedback from her suggests she is very happy with the care she receives and the staff, who are very caring.
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Review from Paul F (Son of Resident) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been here since Christmas an seems to be very happy which is a massive relief for me. The staff are very lovely and caring and respectful. I would highly recommend this home for anyone
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Review from Tanya A (Daughter of Resident) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father's been here for over three years and I can't fault the care he has received. The staff are kind, caring always treats him with respect and one of the family. They have always been supportive towards me and my family and are always on hand to answer any questions I have. It really does feel
like my second home.
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Review from Sandra T (Wife of Resident) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very good, very clean and nice activities. The food is good.
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Review from Maureen R (Daughter of Resident) published on 1 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff show true care and respect for Mum. They have quickly learnt her preferences, and make a point to visit regularly for social stimulation. Everyone is so welcoming and involved. There are a number of real stars on staff, and some quieter folk who make sure care is there in their own way. Thanks
for being there and doing what we cannot do alone.
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Review from Cindy S (Daughter of Resident) published on 29 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been in Heron Lodge since December and in that time the difference in him is wonderful. His mobility has improved and he seems himself again. The staff go out of their way to get smiles and I am always greeted on arrival and given updates. The home is always clean and there seems to be a
good variety of food on offer.
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Current Review Score: 9.2 (9.168)

Overview of Review Score

The Review Score of 9.2 (9.168) out of 10 for Heron Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.468 for Heron Lodge Nursing Home is calculated as follows: ( (52 Excellents x 5) + (13 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 79 Ratings = 4.468
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Heron Lodge Nursing Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 7 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (3)

Diana

Diana Boros

Job Title: Home Manager

Diana Boros

Michaela

Michaela Bell

Job Title: Hospitality Manager

I have worked in the hospitality industry for over 10 enjoyable years with a wide range of experience in restaurants, events and hotel management. Since joining Heron Lodge in December 2023, I’ve been keen to use my knowledge and passion to create a mealtime experience that can be enjoyed by our wonderful residents and loved ones. I feel very lucky to be part of a team that is constantly laughing, the team are driven to deliver top care with a smile on their faces.


Outside of work, I enjoy going to car shows and live music events.

Stuart

Stuart Gollands

Job Title: Operations Manager

I joined the Operations Team at Kingsley in 2024, having worked in health and social care since early March 2012, having been in Registered Manager and Senior Manager roles for other Providers. With Kingsley being a family-run business, there is always someone to offer support to the staff teams in the homes.


Outside of work, I like to lead a very active life, running trail road races, spending time with my family and walking our 2 Labradors.

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