Submit a Review for The Mill House Nursing Home
Mill Road, Horstead, Norwich, NR12 7AT
View full details of The Mill House Nursing HomeLatest Reviews for The Mill House Nursing Home
19 January 2026
This was first Christmas mum spent not in her own home so would have been a difficult time for her. The staff in the home have been outstanding in helping mum settle in, and they laid on a number of activities for the residents and their families to enjoy the festive period. On behalf of our family I would like to say a massive THANK YOU to all of the sfaff at Mill House.
13 January 2026
Dad moved into Mill House in November 2025 having been in hospital and then respite care at a different home. Dad settled in almost immediately which we were so relieved about as he always said he would never go into a home. He has a lovely big room and was able to take his own tv and other personal effects and also has his bird table and feeders outside his window, just like at home and with his Alzheimers he does think he is at home a lot of the time. All the carers we have come into contact with are lovely and really make you and dad feel welcome and you can tell they are committed to their jobs. We are hopeful that dad will start joining in the regular trips soon as he loves going out for a cuppa! Also looking forward to the spring and getting him out in the lovely grounds. But for now he seems happy and content with how things are. We feel very lucky the room became available at the right time and now enjoy just going to spend quality time with him.
12 January 2026
Amazing place! Mum spent 4 weeks in emergency respite care here, she was looked after so well. Fantastic staff and team, wonderful room, amazing care, nothing to criticise. Highly recommend. Thank you Sam and your team. You are the best!
08 January 2026
My dad was treated amazingly and with dignity in the short stay at Mill House, and the staff were brilliant and caring, always looked after family who visited my dad. Would highly recommend.
13 June 2025
After spending over three years at the nursing home, mum passed away peacefully. In that last month, along with all her time in there, the staff treated her with kindness, dignity and professional care. They made sure she was comfortable as possible. They allowed us as much time as we wanted to spend with her, giving us support and information when required.
02 May 2025
Went to visit my nan today for the first time. The staff were very welcoming and friendly were brilliant with my nan and I can see she's being well cared for which was very reassuring. Also the place is very beautiful.
04 March 2025
Very good.
28 October 2024
My husband has been at The Mill House nearly 4 years. It's a lovely place, bright and homely. The staff are lovely and very caring. they have a lot of things going on for the residents. They go out for trips for those who are able to go. They attend to my husband's needs and keep me informed of any problems he is going through. He is settled and happy there in his little world. So glad he's in such a lovely home with lovely people looking after him. Can't thank you enough for all you do and the hard work you put in and make me feel welcome when I visit.
28 June 2024
I have had a very nice time at The Mill House Nursing Home. The staff have been very good to me, very caring and friendly. They make you feel like part of their family in the home. I will miss them all very much. Also the residents are lovely.
05 June 2024
My mum has recently been placed at Mill House and I can honestly say I’m very impressed. I saw her the other day in a chair for the first time in nearly 2 years so glad with the progress so far. She is so much happier and the house is beautiful. She has gone from living alone and not speaking to anyone to having people around her to talk to. Have no complaints at all and would highly recommend it. Also great that it is very dog-friendly.
23 April 2024
Mum has been living at Mill House since October 2023. She never wanted to go into a care home but Mill House has changed all that. She settled in really quickly and seems very happy. Me and my brother know that she is safe and very well cared for. She is being encouraged to join in all the lovely activities that are regularly organised from singing in the garden to meeting furry friends. She loves the staff and enjoys the meals. The staff are incredibly friendly and really attentive. Mill House is a beautiful place inside and outside, and has a lovely atmosphere. It’s right near the river too so Mum can enjoy the peaceful beauty and get close to nature. Thank you to the manager and her wonderful team.
12 April 2024
My mother spent her last days in Mill House. It was an upsetting time for us all but I have to say the staff treated my mother as an individual, this was very important to us. We were able to take her own quilt bed linen and pillows in all things that were important to Mum. The nurses and carers were wonderful and seemed happy in their roles which was reflected in their work. In fact, all the staff we came across were wonderful. Mum had a good relationship with the staff and would always have a joke with them. Mum was in the home from October until the beginning of December 2023.
11 December 2023
Mill House exceeds our expectations providing a warm and welcoming environment. The staff demonstrate genuine compassion and create a supportive atmosphere. Overall it is a home from home for my father and prioritises the well-being and comfort of its residents.
19 May 2023
My mother is a resident at The Mill House Nursing Home and is receiving good care and attention. She is supported by the staff who are helpful and kind and will always provide assistance. My mother's experience and day to day care is exemplary and keeping my mother comfortable and happy is the most important thing to me. The Mill House has a friendly and homely atmosphere and it is most reassuring to know my mother is in a safe place and is well cared for.
20 March 2023
My aunt was only a resident for two days as she passed away very quickly. Without exception the staff were so kind and caring and professional, ensuring she had oxygen and pain relief, but also someone holding her hand when we weren’t there. They treated her as an individual despite her recent admission. It was lovely for her to have her friends to visit without restrictions. They were also so kind to me and my family, making us feel welcome too.
20 March 2023
My dad was admitted to The Mill House Nursing Home after being in hospital for ten weeks following a stroke which left him very poorly, but the whole team look after him and have got to understand him. They have done wonders with my dad, they are so caring and friendly and nothing is too much trouble. However long my dad has with us, I know he is in the best place and looked after so well. I cannot praise them all enough.
14 November 2022
My darling Dad was very fortunate to spend his last days being cared for as a palliative service user at Mill House after a nearly nine-month fight in hospital following a series of strokes. The personal care and attention he received from the whole team at Mill House was beyond any expectation or hope that we could have wished for. Despite being really very poorly, the whole team took time to understand him as an individual; his likes and dislikes and just who he really was as a man. They were also fantastically supportive to me, my husband, Dad's friends who visited as well as his sister and her partner, leaving us all with a feeling of absolute trust that he was as important to all the people supporting him as he was to us, his family and friends. An incredibly special factor was taking in his beloved dog so that all the right goodbyes could be said. We will all think so fondly of Mill House and the calm, caring passing that Dad was able to have.
09 June 2022
Slightly late but better late than never. The Mill House Nursing Home looked after my mother in law for just over a month. They were absolutely fantastic with her and us and nothing was too much trouble. My mother in law was in hospital for numerous months before being moved into Mill House, unlike the hospital we could visit whenever we wanted including taking her young grandsons into see her which she enjoyed very much. Unfortunately, she took poorly just before Christmas 2021 and passed away on 2nd January 2022 peacefully in hospital. Mill House were so kind when we told them and even sorted her items and possessions out and packed them up for us to collect so we didn’t have to have the worry of doing so as would have been extremely raw. Thank you to each and every one of you who helped with the care of my Mother In law. It was so very appreciated.
14 December 2021
Thank you to all the staff at Mill House who have worked in extremely difficult situations, during the pandemic period. Whenever visiting our relative (in care), we have always found the cleanliness of the room and clean presentation of the bedding and personal clothing spotless. After the initial settling-in period and adjustments, any issues with our relative have been aired and adjusted in a sensitive way. Well done to all those who presented the Open Garden Day in September. It was great.
24 March 2021
I was very impressed with how everything is set up for visiting. It was lovely to visit inside.
Latest Reviews for The Mill House Nursing Home
19 January 2026
This was first Christmas mum spent not in her own home so would have been a difficult time for her. The staff in the home have been outstanding in helping mum settle in, and they laid on a number of activities for the residents and their families to enjoy the festive period. On behalf of our family I would like to say a massive THANK YOU to all of the sfaff at Mill House.
13 January 2026
Dad moved into Mill House in November 2025 having been in hospital and then respite care at a different home. Dad settled in almost immediately which we were so relieved about as he always said he would never go into a home. He has a lovely big room and was able to take his own tv and other personal effects and also has his bird table and feeders outside his window, just like at home and with his Alzheimers he does think he is at home a lot of the time. All the carers we have come into contact with are lovely and really make you and dad feel welcome and you can tell they are committed to their jobs. We are hopeful that dad will start joining in the regular trips soon as he loves going out for a cuppa! Also looking forward to the spring and getting him out in the lovely grounds. But for now he seems happy and content with how things are. We feel very lucky the room became available at the right time and now enjoy just going to spend quality time with him.
12 January 2026
Amazing place! Mum spent 4 weeks in emergency respite care here, she was looked after so well. Fantastic staff and team, wonderful room, amazing care, nothing to criticise. Highly recommend. Thank you Sam and your team. You are the best!
08 January 2026
My dad was treated amazingly and with dignity in the short stay at Mill House, and the staff were brilliant and caring, always looked after family who visited my dad. Would highly recommend.
13 June 2025
After spending over three years at the nursing home, mum passed away peacefully. In that last month, along with all her time in there, the staff treated her with kindness, dignity and professional care. They made sure she was comfortable as possible. They allowed us as much time as we wanted to spend with her, giving us support and information when required.
02 May 2025
Went to visit my nan today for the first time. The staff were very welcoming and friendly were brilliant with my nan and I can see she's being well cared for which was very reassuring. Also the place is very beautiful.
04 March 2025
Very good.
28 October 2024
My husband has been at The Mill House nearly 4 years. It's a lovely place, bright and homely. The staff are lovely and very caring. they have a lot of things going on for the residents. They go out for trips for those who are able to go. They attend to my husband's needs and keep me informed of any problems he is going through. He is settled and happy there in his little world. So glad he's in such a lovely home with lovely people looking after him. Can't thank you enough for all you do and the hard work you put in and make me feel welcome when I visit.
28 June 2024
I have had a very nice time at The Mill House Nursing Home. The staff have been very good to me, very caring and friendly. They make you feel like part of their family in the home. I will miss them all very much. Also the residents are lovely.
05 June 2024
My mum has recently been placed at Mill House and I can honestly say I’m very impressed. I saw her the other day in a chair for the first time in nearly 2 years so glad with the progress so far. She is so much happier and the house is beautiful. She has gone from living alone and not speaking to anyone to having people around her to talk to. Have no complaints at all and would highly recommend it. Also great that it is very dog-friendly.
23 April 2024
Mum has been living at Mill House since October 2023. She never wanted to go into a care home but Mill House has changed all that. She settled in really quickly and seems very happy. Me and my brother know that she is safe and very well cared for. She is being encouraged to join in all the lovely activities that are regularly organised from singing in the garden to meeting furry friends. She loves the staff and enjoys the meals. The staff are incredibly friendly and really attentive. Mill House is a beautiful place inside and outside, and has a lovely atmosphere. It’s right near the river too so Mum can enjoy the peaceful beauty and get close to nature. Thank you to the manager and her wonderful team.
12 April 2024
My mother spent her last days in Mill House. It was an upsetting time for us all but I have to say the staff treated my mother as an individual, this was very important to us. We were able to take her own quilt bed linen and pillows in all things that were important to Mum. The nurses and carers were wonderful and seemed happy in their roles which was reflected in their work. In fact, all the staff we came across were wonderful. Mum had a good relationship with the staff and would always have a joke with them. Mum was in the home from October until the beginning of December 2023.
11 December 2023
Mill House exceeds our expectations providing a warm and welcoming environment. The staff demonstrate genuine compassion and create a supportive atmosphere. Overall it is a home from home for my father and prioritises the well-being and comfort of its residents.
19 May 2023
My mother is a resident at The Mill House Nursing Home and is receiving good care and attention. She is supported by the staff who are helpful and kind and will always provide assistance. My mother's experience and day to day care is exemplary and keeping my mother comfortable and happy is the most important thing to me. The Mill House has a friendly and homely atmosphere and it is most reassuring to know my mother is in a safe place and is well cared for.
20 March 2023
My aunt was only a resident for two days as she passed away very quickly. Without exception the staff were so kind and caring and professional, ensuring she had oxygen and pain relief, but also someone holding her hand when we weren’t there. They treated her as an individual despite her recent admission. It was lovely for her to have her friends to visit without restrictions. They were also so kind to me and my family, making us feel welcome too.
20 March 2023
My dad was admitted to The Mill House Nursing Home after being in hospital for ten weeks following a stroke which left him very poorly, but the whole team look after him and have got to understand him. They have done wonders with my dad, they are so caring and friendly and nothing is too much trouble. However long my dad has with us, I know he is in the best place and looked after so well. I cannot praise them all enough.
14 November 2022
My darling Dad was very fortunate to spend his last days being cared for as a palliative service user at Mill House after a nearly nine-month fight in hospital following a series of strokes. The personal care and attention he received from the whole team at Mill House was beyond any expectation or hope that we could have wished for. Despite being really very poorly, the whole team took time to understand him as an individual; his likes and dislikes and just who he really was as a man. They were also fantastically supportive to me, my husband, Dad's friends who visited as well as his sister and her partner, leaving us all with a feeling of absolute trust that he was as important to all the people supporting him as he was to us, his family and friends. An incredibly special factor was taking in his beloved dog so that all the right goodbyes could be said. We will all think so fondly of Mill House and the calm, caring passing that Dad was able to have.
09 June 2022
Slightly late but better late than never. The Mill House Nursing Home looked after my mother in law for just over a month. They were absolutely fantastic with her and us and nothing was too much trouble. My mother in law was in hospital for numerous months before being moved into Mill House, unlike the hospital we could visit whenever we wanted including taking her young grandsons into see her which she enjoyed very much. Unfortunately, she took poorly just before Christmas 2021 and passed away on 2nd January 2022 peacefully in hospital. Mill House were so kind when we told them and even sorted her items and possessions out and packed them up for us to collect so we didn’t have to have the worry of doing so as would have been extremely raw. Thank you to each and every one of you who helped with the care of my Mother In law. It was so very appreciated.
14 December 2021
Thank you to all the staff at Mill House who have worked in extremely difficult situations, during the pandemic period. Whenever visiting our relative (in care), we have always found the cleanliness of the room and clean presentation of the bedding and personal clothing spotless. After the initial settling-in period and adjustments, any issues with our relative have been aired and adjusted in a sensitive way. Well done to all those who presented the Open Garden Day in September. It was great.
24 March 2021
I was very impressed with how everything is set up for visiting. It was lovely to visit inside.