The Mill House Nursing Home is originally an old Victorian house adapted to provide accommodation for 46 service users, including its new purpose built wing of 13 beds, on two floors. Both floors are used to accommodate both males and females in a residential or nursing setting for service users over 65 years of age, but depending on needs under 65 year old will be considered for placements.
It has easy access to local amenities within the beautiful country side surroundings. There is a good bus link to the area. Horstead is adjacent to the next village of Coltishall and 7 miles from the city of Norwich.
All the bedrooms have en suite facilities comprising of a toilet and washbasin. Many also have showers or baths. Bathrooms are situated at appropriate places in the house where the staff assist bathing care.
They help everyone personalise their rooms to make them as homely and familiar as possible.
Additional facilities, which will be required to pay for include:
• Hairdressing
• Clothing, footwear & toiletries
• Confectionery & newspapers
• Dental, Optical & Chiropody services if you do not qualify for exemption
Group: Runwood Homes Ltd
Person in charge: Nikki Culleton (Home Manager)
Local Authority / Social Services: Norfolk County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 45 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Cancer Care • Multiple Sclerosis
Admission Information: Ages from 50 to 100.
Single Rooms: 45
Rooms with ensuite WC: 45
Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Sheltered Housing • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Mill House Nursing Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.3 (maximum of 10) for Mill House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Mill House Nursing Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.6 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.733 for Mill House Nursing Home is calculated as follows: ( (135 Excellents x 5) + (42 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 180 Ratings = 4.733
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.556 Points relating to the number of positive Reviews for Mill House Nursing Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 5 Reviews ÷ 9 Target = 0.556
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Mill House Nursing Home has a Review Score of 9.3 (9.289) from 15 Reviews
Review submitted from a Postal Card by Jackie B (Daughter of Resident) on Monday 29 January 2018. Relates to January 2018.
The Mill House Nursing Home is a very caring establishment providing comfort to both it's residents and their family.
The dignity of the service user is maintained at all times and a friendly welcome extended to family members.
How likely would you be to recommend Mill House Nursing Home? Extremely Likely
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Review submitted from a Website Submission by Susan H (Daughter of Resident) on Wednesday 15 November 2017. Relates to October 2017.
My father spent two years at Mill House before getting his angel wings in October 2017. He was a proud and stubborn man, however, carers responded to him in a kind, empathetic and caring manner. He soon settled in and always said he was really happy in Mill House. The care he received was excellent and communication was good. My dad was treated with dignity and a positive understanding of his needs. The manager and all the carers were amazing and near to the end of his days were very supportive. The home was always clean, as was my father who always took a pride in his appearance, carers aware of this and he always presented as clean and well groomed. From manager, deputy manager, kitchen staff, laundry assistants, nurses, carers and maintenance staff a massive thank you for looking after my father and making his time at Mill House a happy time where he felt at home and part of a wonderful family.
How likely would you be to recommend Mill House Nursing Home? Extremely Likely
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Review submitted from a Website Submission by Adrian D (Son of Resident) on Monday 25 September 2017. Relates to September 2017.
The staff at the Mill House Nursing Home in Horstead, Norfolk, were most caring and attentive to my father in his last weeks and days.
They were always on hand to discuss his progress, by phone and during my visits.
They also proactively keep me informed whenever there were any changes in my father's condition and/ or his medication. My deep gratitude to the staff at the Mill House.
How likely would you be to recommend Mill House Nursing Home? Extremely Likely
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Review submitted from a Postal Card by S E (Daughter of Resident) on Wednesday 7 June 2017. Relates to May 2017.
We found Mill House very welcoming. We were told we could visit any time of the day or night. We were allowed into their kitchen to make tea for mum or ourselves. They certainly had nothing to hide. The staff were very friendly and had my mother's care top of their list. She was always clean and cared for. I have nothing but praise. Sadly my mother passed away on the 26th of April but I feel she was so well cared for in her last two months.
How likely would you be to recommend Mill House Nursing Home? Extremely Likely
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Review submitted from a Postal Card by P W (Daughter of Resident) on Tuesday 6 June 2017. Relates to May 2017.
My mother receives a caring service as a resident at The Mill House Nursing Home and genuinely does feel 'at home'. The food is good and there are activities such as the weekly exercise class whilst in a chair.
The gardens are pleasant to sit out in.
The staff are friendly, caring and knowledgeable and will sort out any problems arising.
I would recommend The Mill House to my friends and family if they needed similar care.
My mother is vulnerable and in her nineties, so it is extremely important to me and reassuring to know she is being well cared for in a safe environment.
How likely would you be to recommend Mill House Nursing Home? Extremely Likely
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Review submitted from a Postal Card by T K (Daughter of Resident) on Monday 22 May 2017. Relates to May 2017.
Excellent end of life palliative care, encouraging quality life as much as possible eg. hairdressing, manicures etc. Regular and frequent care around the clock. Comfortable room kept clean at all times.
How likely would you be to recommend Mill House Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Sara M (Daughter of Resident) on Wednesday 26 April 2017. Relates to April 2017.
My mother was admitted to hospital on 6th December 2016 with a variety of health problems, not least Alzheimers and Vascular Dementia. When it came time for her to leave hospital she couldn't go back home. We were so lucky that Mill House had a room which they held while she got through Noro Virus just before she left hospital. My husband and I were very impressed when we visited the home. Also, it is just so close to where mum grew up. She used to row and fish in the mill pond too. The accommodation is lovely and the staff are very kind. Mum wasn't here very long - only 3 weeks sadly - but being here eased her passing.
How likely would you be to recommend Mill House Nursing Home? Extremely Likely
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Review submitted from a Postal Card by J W (Son of Resident) on Friday 2 September 2016. Relates to August 2016.
The response I had from the manager on day one was excellent, very quick and efficient. The deputy was also very good as was the rest of the staff. Most impressed with the mardle room. They achieved everything that was required in the planned two weeks. I will certainly recommend it to anyone interested.
How likely would you be to recommend Mill House Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Lucy B (Hairdresser) on Wednesday 31 August 2016. Relates to August 2016.
I'm always made to feel very welcome at the home. It's always very clean. The staff are all very helpful in making my job easier by helping residents into the right wheelchair to enable them to have their hair washed at ease and safely. Maintenance staff are always very cooperative too. If anything needs replacing or repaired. The administration staff, when it comes to me getting paid, are very efficient and organised. My grandfather is also a resident here and he is very happy and we are too with his care etc. No complaints.
How likely would you be to recommend Mill House Nursing Home? Likely
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Review submitted from a Postal Card by Valerie B (Wife of Resident) on Wednesday 17 August 2016. Relates to August 2016.
The staff are lovely, very caring and friendly. The home is very comfortable and clean and my husband is relaxed and happy to live here.
How likely would you be to recommend Mill House Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Patricia P (Daughter of Resident) on Wednesday 17 August 2016. Relates to August 2016.
Father appears well cared for, well fed and usually happy. When upset, staff manage to cajole him out of mood. I live in Australia and am contacted and kept well informed about any issues that arise. The administrator is main point of contact.
How likely would you be to recommend Mill House Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Jan P (Sister-in-law of Resident) on Wednesday 17 August 2016. Relates to August 2016.
He seems happy and has put on weight. Staff appear supportive, friendly and kind to all of us. There is rarely any smell, as in many homes. Always clean and bright and colourful. The administrator is extremely hard working and efficient.
How likely would you be to recommend Mill House Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Rosie G (Daughter of Resident) on Thursday 28 July 2016. Relates to July 2016.
The care received by my father at Mill House Nursing Home has been kind, compassionate and caring. The manager is outstanding and always has an open door. She has helped in so very many ways and provides excellent leadership to her staff. Resident dignity is paramount and the home provides a relaxed home from home atmosphere which is welcoming and friendly.
How likely would you be to recommend Mill House Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Lyn C (Daughter of Resident) on Wednesday 15 June 2016. Relates to May 2016.
My mother moved to Mill House at the beginning of March 2016, from another home (I was not happy with the standards there). The Manager at Mill House was kind, understanding and very efficient, also the admin staff. Mum settled into life at Mill House immediately - the care staff are lovely and the atmosphere there is a very happy one. The nurses are efficient and professional. The home itself is well decorated and extremely clean and well looked after by maintenance and cleaning staff.
How likely would you be to recommend Mill House Nursing Home? Extremely Likely
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Review submitted from a Website Submission by Mervyn Y (Son of Resident) on Tuesday 9 February 2016. Relates to January 2016.
The care my Dad receives in Mill House is second to none. Nothing is too much trouble for any of the staff and he is happy in his surroundings. This brings a huge peace of mind to me and my family. The manager is so helpful and knowledgeable and always willing to help sort the many problems we have come across. I would recommend Mill House to anybody who has a loved one who needs excellent nursing care.
How likely would you be to recommend Mill House Nursing Home? Extremely Likely
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February 2018
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Mill House Nursing Home