
The home has done an excellent job in enabling residents to keep in touchDavid J(Son of Resident/Service User)



The home has done an excellent job in enabling residents to keep in touchDavid J(Son of Resident/Service User)



The Mill House Nursing Home is originally an old Victorian house adapted to provide accommodation for 46 service users, including its new purpose built wing of 13 beds, on two floors. Both floors are used to accommodate both males and females in a residential or nursing setting for service users over 65 years of age, but depending on needs under 65 year old will be considered for placements.
It has...
Care Provided by The Mill House Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 45 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Mill House Nursing Home for full pricing details and T&Cs.
Contact The Mill House Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Samantha Capper (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2005
- Number of floors: 2
Room Information
- Single Rooms (45)
- Single Rooms with ensuite Wet Room (14)
Visiting
- Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
Parking
- The home includes dedicated parking spaces.
The Mill House Nursing Home Reviews (57)
The Mill House Nursing Home has a Review Score of 9.5 (9.498) out of 10, based on 10 reviews in the last 2 years.
Over all time The Mill House Nursing Home has 57 reviews.
A lovely place to be looked after. Visitors are always made very welcome. All the staff do a excellent job. Could not visit for anything better for my sister to be cared for. Every where looks so clean and tidy.
Our team is committed to providing high-quality, person-centred care in a warm, safe, and welcoming environment, so it is always...
Very friendly staff and very helpful to my sister always look so happy and clean. A lovely place to be looked after in your later years.
Our team is committed to providing high-quality, person-centred care in a warm, safe, and welcoming environment, so it is always...
This was first Christmas mum spent not in her own home so would have been a difficult time for her. The staff in the home have been outstanding in helping mum settle in, and they laid on a number of activities for the residents and their families to enjoy the festive period. On behalf of our family I would like to say a massive THANK YOU to all of the sfaff at Mill House.
Dad moved into Mill House in November 2025 having been in hospital and then respite care at a different home.
Dad settled in almost immediately which we were so relieved about as he always said he would never go into a home. He has a lovely big room and was able to take his own tv and other personal effects and also has his bird table and feeders outside his window, just like at home and with his Alzheimers he does think he is at home a lot of the time.
All the carers we have come into contact with are lovely and really make you and dad feel welcome and you can tell they are committed to their jobs.
We are hopeful that dad will start joining in the regular trips soon as he loves going out for a cuppa! Also looking forward to the spring and getting him out in the lovely grounds. But for now he seems happy and content with how things are.
We feel very lucky the room became available at the right time and now enjoy just going to spend quality time with him.
Thank you for your kind review. We're delighted to know that your experience with The Mill House team is a positive one and that our support made a difference. Your feedback means a great deal to us and inspires our team to continue providing the highest level of care.
Amazing place! Mum spent 4 weeks in emergency respite care here, she was looked after so well. Fantastic staff and team, wonderful room, amazing care, nothing to criticise. Highly recommend. Thank you Sam and your team. You are the best!
Thank you for taking the time to share your positive experience with us. We're delighted to hear that The Mill House team made a meaningful difference for you. Your kind review truly reinforces the dedication and care we bring to our work every day.
My dad was treated amazingly and with dignity in the short stay at Mill House, and the staff were brilliant and caring, always looked after family who visited my dad. Would highly recommend.
Thank you for taking the time to share your positive experience with us. We're delighted to hear that The Mill House team made a meaningful difference for you. Your kind review truly reinforces the dedication and care we bring to our work every day.
After spending over three years at the nursing home, mum passed away peacefully. In that last month, along with all her time in there, the staff treated her with kindness, dignity and professional care. They made sure she was comfortable as possible. They allowed us as much time as we wanted to spend with her, giving us support and information when required.
Thank you so much for your lovely review i will share with the staff we are always pleased to hear of your thoughts .
Went to visit my nan today for the first time. The staff were very welcoming and friendly were brilliant with my nan and I can see she's being well cared for which was very reassuring. Also the place is very beautiful.
Thank you for your kind review its lovely to know your views on the home i will relay this to our staff team .
Very good.
Thank you for taking the time to review our home, this means a lot to us.
My husband has been at The Mill House nearly 4 years. It's a lovely place, bright and homely. The staff are lovely and very caring. they have a lot of things going on for the residents. They go out for trips for those who are able to go. They attend to my husband's needs and keep me informed of any problems he is going through. He is settled and happy there in his little world. So glad he's in such a lovely home with lovely people looking after him. Can't thank you enough for all you do and the hard work you put in and make me feel welcome when I visit.
Thank you so much for your review. it's lovely to know that you are happy. All the staff are working hard to ensure the home is kept to a high standard of care and well being for all our residents.
I have had a very nice time at The Mill House Nursing Home. The staff have been very good to me, very caring and friendly. They make you feel like part of their family in the home. I will miss them all very much. Also the residents are lovely.
Thank you for this very positive and kind review - best wishes from the Mill House Team.
My mum has recently been placed at Mill House and I can honestly say I’m very impressed. I saw her the other day in a chair for the first time in nearly 2 years so glad with the progress so far. She is so much happier and the house is beautiful. She has gone from living alone and not speaking to anyone to having people around her to talk to. Have no complaints at all and would highly recommend it. Also great that it is very dog-friendly.
Thank you for your kind review we are so happy that Mum has settled well all our staff work hard to ensure that our residents are well cared for, and your dogs are always welcome.
Mum has been living at Mill House since October 2023. She never wanted to go into a care home but Mill House has changed all that. She settled in really quickly and seems very happy. Me and my brother know that she is safe and very well cared for. She is being encouraged to join in all the lovely activities that are regularly organised from singing in the garden to meeting furry friends. She loves the staff and enjoys the meals. The staff are incredibly friendly and really attentive. Mill House is a beautiful place inside and outside, and has a lovely atmosphere. It’s right near the river too so Mum can enjoy the peaceful beauty and get close to nature. Thank you to the manager and her wonderful team.
Thank you for your feedback I'm very pleased that your mother has settled so well, all the staff are committed to their job roles and I think this shows in your review it's lovely to hear and see that she is happy.
In fact, all the staff we came across were wonderful.
Mum had a good relationship with the staff and would always have a joke with them.
Mum was in the home from October until the beginning of December 2023.
Thank you for your kind words all our staff are committed to ensuring that our residents are cared for in the kindest and most dignified manner, so it was a pleasure to look after your mother, she will be sadly missed.
Mill House exceeds our expectations providing a warm and welcoming environment. The staff demonstrate genuine compassion and create a supportive atmosphere. Overall it is a home from home for my father and prioritises the well-being and comfort of its residents.
Thank you very much for your kind review all our staff work hard to ensure our residents are happy and well cared for.
My mother is a resident at The Mill House Nursing Home and is receiving good care and attention. She is supported by the staff who are helpful and kind and will always provide assistance. My mother's experience and day to day care is exemplary and keeping my mother comfortable and happy is the most important thing to me. The Mill House has a friendly and homely atmosphere and it is most reassuring to know my mother is in a safe place and is well cared for.
My dad was admitted to The Mill House Nursing Home after being in hospital for ten weeks following a stroke which left him very poorly, but the whole team look after him and have got to understand him. They have done wonders with my dad, they are so caring and friendly and nothing is too much trouble. However long my dad has with us, I know he is in the best place and looked after so well. I cannot praise them all enough.
My aunt was only a resident for two days as she passed away very quickly. Without exception the staff were so kind and caring and professional, ensuring she had oxygen and pain relief, but also someone holding her hand when we weren’t there. They treated her as an individual despite her recent admission. It was lovely for her to have her friends to visit without restrictions. They were also so kind to me and my family, making us feel welcome too.
My darling Dad was very fortunate to spend his last days being cared for as a palliative service user at Mill House after a nearly nine-month fight in hospital following a series of strokes. The personal care and attention he received from the whole team at Mill House was beyond any expectation or hope that we could have wished for. Despite being really very poorly, the whole team took time to understand him as an individual; his likes and dislikes and just who he really was as a man. They were also fantastically supportive to me, my husband, Dad's friends who visited as well as his sister and her partner, leaving us all with a feeling of absolute trust that he was as important to all the people supporting him as he was to us, his family and friends. An incredibly special factor was taking in his beloved dog so that all the right goodbyes could be said. We will all think so fondly of Mill House and the calm, caring passing that Dad was able to have.
Slightly late but better late than never. The Mill House Nursing Home looked after my mother in law for just over a month. They were absolutely fantastic with her and us and nothing was too much trouble. My mother in law was in hospital for numerous months before being moved into Mill House, unlike the hospital we could visit whenever we wanted including taking her young grandsons into see her which she enjoyed very much. Unfortunately, she took poorly just before Christmas 2021 and passed away on 2nd January 2022 peacefully in hospital. Mill House were so kind when we told them and even sorted her items and possessions out and packed them up for us to collect so we didn’t have to have the worry of doing so as would have been extremely raw. Thank you to each and every one of you who helped with the care of my Mother In law. It was so very appreciated.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 April 2025Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (20) & Events (0)
- 05 Aug 2026
Residents and staff at The Mill House care home, part of the Runwood Homes group, saddled up for an unforgettable afternoon of country music, laughter and Western-themed fun as the...
- 04 Aug 2026
The People's Gallery once again welcomed visitors as Runwood Homes and Sanders Senior Living proudly hosted the third annual 'No Art Without Heart' Art Exhibition. The much-loved event showcased an...
- 08 Jul 2026
Residents at The Mill House, part of the Runwood Homes group, enjoyed a special visit from Cuddly Cavies on 6th July 2026, who brought six adorable guinea pigs for an...
There are no upcoming events for The Mill House Nursing Home.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for The Mill House Nursing Home.
Meet the Team (6)

With over 18 years of experience in the health and social care sector, I’m a dedicated and compassionate Home Manager committed to providing the highest standards of person-centred care. I began my career in domiciliary care and have since gained extensive experience across a range of settings, including nursing, elderly care, and children’s mental health. Throughout my career, I’ve achieved a variety of qualifications and awards that reflect my commitment to professional growth and excellence in care.
I take a hands-on approach to leadership and pride myself on building supportive, well-led environments where both residents and staff can thrive. I have a deep understanding of complex care needs and a strong focus on developing and empowering my team. I’m passionate about maintaining compliance, enhancing the quality of life for residents, and promoting a culture of respect, empathy, and excellence in every aspect of care delivery.

I am a Registered Nurse and Clinical Deputy at Mill House, with over 20 years of experience across health and social care. Over the course of my career, I’ve had the privilege of working in a wide range of settings, in community nursing, hospitals, and nursing homes, specialising in different areas such as end-of-life care, long-term conditions, therapy and rehabilitation, mental health, emergency and acute care. This breadth of experience has shaped me into a well-rounded practitioner who understands the full journey of a person’s health needs.
What drives me most is the belief that everyone deserves compassionate, high-quality care delivered with respect, empathy, and dignity. I always aim to treat people as I would treat my own family by offering reassurance, listening carefully, and supporting them through both challenging and hopeful moments. Building trust and meaningful connections with residents, their families, and the wider multidisciplinary team is at the heart of my practice.
In my role as a Clinical Deputy, I take pride in supporting clinical standards, mentoring and supporting staff, and helping to create environments where excellent care can truly flourish. I am committed to continuous learning, reflective practice, and promoting a culture where kindness, safety, and person-centred care are at the core of everything I do.Every day, I am reminded of the privilege of nursing, and I remain dedicated to making a positive difference in the lives of the people I care for.

My name is Siobhan, and I am the Housekeeper at The Mill House. I have had the pleasure of working with Runwood Homes for 11 wonderful years. My goal has always been to create a clean, comfortable, and homely environment for all our residents, making a positive difference in their lives. I truly enjoy spending time with them, as their happiness brings me great fulfilment.
In 2024, I was honoured to receive the Housekeeper of the Year award, a recognition that reflects my dedication to excellence in my role.
A little about me: I’m an easy going and sociable person who loves meeting new people and exploring new places in my spare time. Whether at work or in life, I strive to bring warmth and positivity wherever I go.

My name is Richard, and I am the Maintenance man at Mill House Care Home. Like many of my peers, I have proudly served Runwood Homes for many years—18 years, to be exact. I am deeply passionate about making Mill House feel like home for our wonderful residents.
Known as the cheeky one, I’m always up for a laugh and enjoy being around people. When I’m not busy maintaining the home, you’ll find me watching football, fishing, or spending time on holiday creating cherished memories with my family.

My name is Tracy Fuller, and I have been the Homes Finance Administrator for 4 years now. I really enjoy my role, especially the little things, like our small home and the wonderful staff and residents. What I love most is the sense of community, and I enjoy sharing a laugh and being around people. In my spare time, I like spending time with my family and my animals. I also enjoy dog grooming, which is a passion of mine.

Tom is a qualified chef with extensive experience working in a variety of kitchens, including care home settings, where he has developed a strong understanding of residents’ dietary needs and preferences. Since joining our home in March 2026, he has been dedicated to preparing nutritious, safe, and tasty meals that meet individual dietary requirements, including special diets and modified textures where needed.
He enjoys creating meals that are both appealing and nourishing, considering residents’ likes, dislikes, and any clinical requirements. His experience in care homes has helped him adapt recipes and menus to ensure residents receive food that is enjoyable, balanced, and supportive of their well-being.
Frequently Asked Questions about The Mill House Nursing Home
What types of Care is The Mill House Nursing Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Mill House Nursing Home have?
There are 45 Single Rooms.
What are the Facilities & Services at The Mill House Nursing Home?
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Mill House Nursing Home to the centre of Norwich?
7.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Mill House Nursing Home to verify any information. View our terms and conditions. The Mill House Nursing Home has an Enhanced Service -more info.