The Mill House Nursing Home

Mill Road, Horstead, Norwich NR12 7AT
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9.6 51 Reviews
  • The Mill House Nursing Home, Norwich
The Mill House Nursing Home is originally an old Victorian house adapted to provide accommodation for 46 service users, including its new purpose built wing of 13 beds, on two floors. Both floors are used to accommodate both males and females in a residential or nursing setting for service users over 65 years of age, but depending on needs under 65 year old will be considered for placements.

It has easy access to local amenities within the beautiful country side surroundings. There is a good bus link to the area. Horstead is adjacent to the next village of Coltishall and 7 miles from the city of Norwich.

All the bedrooms have en suite facilities comprising of a toilet and washbasin. Many also have showers or baths. Bathrooms are situated at appropriate places in the house where the staff assist bathing care.

They help everyone personalise their rooms to make them as homely and familiar as possible.

Additional facilities, which will be required to pay for include:

•        Hairdressing
•        Clothing, footwear & toiletries
•        Confectionery & newspapers
•        Dental, Optical & Chiropody services if you do not qualify for exemption
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1230 – £1341
  • Self-Funded Residential Dementia Care: £1230 – £1341
  • Self-Funded Nursing Care: £1362 – £1362
  • Self-Funded Nursing Dementia Care: £1362 – £1362
  • RESPITE Self-Funded Residential Care: £1330 – £1441
  • RESPITE Self-Funded Residential Dementia Care: £1330 – £1441
  • RESPITE Self-Funded Nursing Care: £1462 – £1462
  • RESPITE Self-Funded Nursing Dementia Care: £1462 – £1462

These prices are only a guideline, please contact The Mill House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Susan Smith (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005
  • Number of floors: 2

Room Information

  • Single Rooms (45)
  • Single Rooms with Ensuite Wet Room (14)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

The Mill House Nursing Home Reviews (51)

9.6

The Mill House Nursing Home has a Review Score of 9.6 (9.643) out of 10, based on 9 reviews in the last 2 years.
Over all time The Mill House Nursing Home has 51 reviews.

Overall Experience
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Reviewer Connection to The Mill House Nursing Home
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Review from J S (Daughter of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After spending over three years at the nursing home, mum passed away peacefully. In that last month, along with all her time in there, the staff treated her with kindness, dignity and professional care. They made sure she was comfortable as possible. They allowed us as much time as we wanted to spend
with her, giving us support and information when required.
Reply from Rona Johnson, Manager at The Mill House Nursing Home

Thank you so much for your lovely review i will share with the staff we are always pleased to hear of your thoughts .

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Review from Aimee T (Granddaughter of Resident) published on 2 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Went to visit my nan today for the first time. The staff were very welcoming and friendly were brilliant with my nan and I can see she's being well cared for which was very reassuring. Also the place is very beautiful.
Reply from Rona Johnson, Manager at The Mill House Nursing Home

Thank you for your kind review its lovely to know your views on the home i will relay this to our staff team .

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Review from Philip L (Son of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
Reply from Rona Johnson, Manager at The Mill House Nursing Home

Thank you for taking the time to review our home, this means a lot to us.

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Review from M C (Wife of Resident) published on 28 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been at The Mill House nearly 4 years. It's a lovely place, bright and homely. The staff are lovely and very caring. they have a lot of things going on for the residents. They go out for trips for those who are able to go. They attend to my husband's needs and keep me informed of any
problems he is going through. He is settled and happy there in his little world. So glad he's in such a lovely home with lovely people looking after him. Can't thank you enough for all you do and the hard work you put in and make me feel welcome when I visit.
Reply from Rona Johnson, Manager at The Mill House Nursing Home

Thank you so much for your review. it's lovely to know that you are happy. All the staff are working hard to ensure the home is kept to a high standard of care and well being for all our residents.

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Review from D T (Resident) published on 28 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had a very nice time at The Mill House Nursing Home. The staff have been very good to me, very caring and friendly. They make you feel like part of their family in the home. I will miss them all very much. Also the residents are lovely.
Reply from Rona Johnson, Manager at The Mill House Nursing Home

Thank you for this very positive and kind review - best wishes from the Mill House Team.

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Review from Lauren C (Daughter of Resident) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has recently been placed at Mill House and I can honestly say I’m very impressed. I saw her the other day in a chair for the first time in nearly 2 years so glad with the progress so far. She is so much happier and the house is beautiful. She has gone from living alone and not speaking to anyone
to having people around her to talk to. Have no complaints at all and would highly recommend it. Also great that it is very dog-friendly.
Reply from Rona Johnson, Manager at The Mill House Nursing Home

Thank you for your kind review we are so happy that Mum has settled well all our staff work hard to ensure that our residents are well cared for, and your dogs are always welcome.

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Review from Bryony D (Daughter of Resident) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been living at Mill House since October 2023. She never wanted to go into a care home but Mill House has changed all that. She settled in really quickly and seems very happy. Me and my brother know that she is safe and very well cared for. She is being encouraged to join in all the lovely activities
that are regularly organised from singing in the garden to meeting furry friends. She loves the staff and enjoys the meals. The staff are incredibly friendly and really attentive. Mill House is a beautiful place inside and outside, and has a lovely atmosphere. It’s right near the river too so Mum can enjoy the peaceful beauty and get close to nature. Thank you to the manager and her wonderful team.
Reply from Rona Johnson, Manager at The Mill House Nursing Home

Thank you for your feedback I'm very pleased that your mother has settled so well, all the staff are committed to their job roles and I think this shows in your review it's lovely to hear and see that she is happy.

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Review from Beverly H (Daughter of Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother spent her last days in Mill House. It was an upsetting time for us all but I have to say the staff treated my mother as an individual, this was very important to us. We were able to take her own quilt bed linen and pillows in all things that were important to Mum. The nurses and carers were
wonderful and seemed happy in their roles which was reflected in their work.
In fact, all the staff we came across were wonderful.
Mum had a good relationship with the staff and would always have a joke with them.
Mum was in the home from October until the beginning of December 2023.
Reply from Rona Johnson, Home Manager at The Mill House Nursing Home

Thank you for your kind words all our staff are committed to ensuring that our residents are cared for in the kindest and most dignified manner, so it was a pleasure to look after your mother, she will be sadly missed.

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Review from D W (Son of Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mill House exceeds our expectations providing a warm and welcoming environment. The staff demonstrate genuine compassion and create a supportive atmosphere. Overall it is a home from home for my father and prioritises the well-being and comfort of its residents.
Reply from Rona Johnson, Manager at The Mill House Nursing Home

Thank you very much for your kind review all our staff work hard to ensure our residents are happy and well cared for.

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Review from Pauline W (Daughter of Resident) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident at The Mill House Nursing Home and is receiving good care and attention. She is supported by the staff who are helpful and kind and will always provide assistance. My mother's experience and day to day care is exemplary and keeping my mother comfortable and happy is the most
important thing to me. The Mill House has a friendly and homely atmosphere and it is most reassuring to know my mother is in a safe place and is well cared for.
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Review from Lucy H (Niece of Resident) published on 20 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was only a resident for two days as she passed away very quickly. Without exception the staff were so kind and caring and professional, ensuring she had oxygen and pain relief, but also someone holding her hand when we weren’t there. They treated her as an individual despite her recent admission.
It was lovely for her to have her friends to visit without restrictions. They were also so kind to me and my family, making us feel welcome too.
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Review from Ann P (Daughter of Resident) published on 20 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was admitted to The Mill House Nursing Home after being in hospital for ten weeks following a stroke which left him very poorly, but the whole team look after him and have got to understand him. They have done wonders with my dad, they are so caring and friendly and nothing is too much trouble.
However long my dad has with us, I know he is in the best place and looked after so well. I cannot praise them all enough.
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Review from Hannah H (Daughter of Resident) published on 14 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My darling Dad was very fortunate to spend his last days being cared for as a palliative service user at Mill House after a nearly nine-month fight in hospital following a series of strokes. The personal care and attention he received from the whole team at Mill House was beyond any expectation or hope
that we could have wished for. Despite being really very poorly, the whole team took time to understand him as an individual; his likes and dislikes and just who he really was as a man. They were also fantastically supportive to me, my husband, Dad's friends who visited as well as his sister and her partner, leaving us all with a feeling of absolute trust that he was as important to all the people supporting him as he was to us, his family and friends. An incredibly special factor was taking in his beloved dog so that all the right goodbyes could be said. We will all think so fondly of Mill House and the calm, caring passing that Dad was able to have.
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Review from Sophie T (Daughter-in-law of Resident) published on 9 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Slightly late but better late than never. The Mill House Nursing Home looked after my mother in law for just over a month. They were absolutely fantastic with her and us and nothing was too much trouble. My mother in law was in hospital for numerous months before being moved into Mill House, unlike
the hospital we could visit whenever we wanted including taking her young grandsons into see her which she enjoyed very much. Unfortunately, she took poorly just before Christmas 2021 and passed away on 2nd January 2022 peacefully in hospital. Mill House were so kind when we told them and even sorted her items and possessions out and packed them up for us to collect so we didn’t have to have the worry of doing so as would have been extremely raw. Thank you to each and every one of you who helped with the care of my Mother In law. It was so very appreciated.
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Review from B G (Sister-in-law of Resident) published on 14 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Thank you to all the staff at Mill House who have worked in extremely difficult situations, during the pandemic period. Whenever visiting our relative (in care), we have always found the cleanliness of the room and clean presentation of the bedding and personal clothing spotless. After the initial settling-in
period and adjustments, any issues with our relative have been aired and adjusted in a sensitive way. Well done to all those who presented the Open Garden Day in September. It was great.
Reply from Alison Lawrence, Home Manager at The Mill House Nursing Home

Hello, thank you for the review. We are happy that despite the toughest circumstances brought on the pandemic, that you remain satisfied with your brother-in-law's care. And thank you for visiting our Open Garden Day, we hope to see you attend future events.

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Review from Sarahlee H (Granddaughter of Resident) published on 24 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very impressed with how everything is set up for visiting.
It was lovely to visit inside.
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Review from David J (Son of Resident) published on 19 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I recently visited my mother inside The Mill House Nursing Home. The whole process was handled very professionally, and my mother was able to see me "in person" for the first time in many months. I had previously visited her in the pod. The home has done an excellent job in enabling residents to keep
in touch with their families.
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Review from Peter S (Husband of Resident) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visiting indoors was allowed for the first time in 12-months. I was desperate to see her, but dreading if she didn't know me or want me. After the safety introduction and wearing the correct PPE, I was taken to see my wife - the carer who had helped her went into the room, and I followed; her face lit
up the whole room and she said "my grumpy's here" and held her hand out so we could touch for the first time in 12-months. She looked really good, alert, clean, and with it. During the lockdown, the staff have been awesome. My wife has put weight on, becoming more social, and her condition has improved. Her room was clean, and everything was exactly where it was before visiting was stopped. I knew the housekeeper would not let her standards drop. I have said it before, but Mill House has no weak links, everyone is brilliant and doing a superb job. They are well led, also making sure every resident is safe. I have my wife back, no money can buy that!
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Review from Henry M (Son of Resident) published on 10 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Deeply impressed. Great facilities and staff that truly care.
During the coronavirus crisis, they took in my father and cared for him like family. I can't recommend the place enough, at the time of writing they have managed to avoid any cases of COVID here by being sensible and diligent.
The staff
have gone the extra mile and made my dad's last few months as enjoyable as they could be.
Thank you.
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Review from Mark F (Son of Resident) published on 13 August 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum became a resident of Mill House in December 2019 having been diagnosed with terminal cancer 12 months previously.
Despite not being in her own home with dad, mum was happy at Mill House; primarily because she understood the level of care needed could no longer be provided at home.
For the first
4 months, we made the best out of the situation and Mill House were always helpful, for example, I'd come and pick mum up on Tuesdays to take her down into the City Centre to see her friends and they always had mum ready and waiting with everything she needed.
When the Coronavirus lockdown occurred, things became very difficult, and Mill House did their utmost to make sure we could see mum through her window, and on the rare occasion when the weather and mum were OK, in the garden.
Having a loved one in a nursing home is tough and I can't imagine there are too many happy stories, however, my mum was mostly happy and felt safe and that meant a lot to us.
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Current Review Score: 9.6 (9.643)

Overview of Review Score

The Review Score of 9.6 (9.643) out of 10 for The Mill House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.743 for The Mill House Nursing Home is calculated as follows: ( (81 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 105 Ratings = 4.743
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for The Mill House Nursing Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2025

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (5)

Siobhan

Siobhan Strutt

Job Title: Housekeeper Joined: 2013

My name is Siobhan, and I am the Housekeeper at The Mill House. I have had the pleasure of working with Runwood Homes for 11 wonderful years. My goal has always been to create a clean, comfortable, and homely environment for all our residents, making a positive difference in their lives. I truly enjoy spending time with them, as their happiness brings me great fulfilment.


In 2024, I was honoured to receive the Housekeeper of the Year award, a recognition that reflects my dedication to excellence in my role.


A little about me: I’m an easy going and sociable person who loves meeting new people and exploring new places in my spare time. Whether at work or in life, I strive to bring warmth and positivity wherever I go.

Samantha

Samantha Finch

Job Title: Head Chef Joined: 2000

My name is Samantha. I am the Kitchen Manager (Chef) at The Mill House.


I’ve proudly served as the Kitchen Manager, also known as Chef, at The Mill House since I began my career with Runwood Homes in 2000—an incredible journey spanning 24 years to date. My dedication to the home, its residents, and our wonderful staff is what keeps me motivated and passionate every day.


Over the years, I’ve achieved several qualifications, including NVQ Levels 2 and 3 in Health and Social Care, a Level 3 Food Hygiene certification, and I’m proud to say I’ve maintained a 5-star food safety rating for three consecutive years.


To me, our residents are more than just people I care for—they’re family. I love being part of their lives and bringing joy to their days through delicious meals and meaningful interactions.


When I’m not cooking, I enjoy knitting, reading, spending time with my family, and cherishing moments with my dogs.

Richard

Richard Kill

Job Title: Maintenance Joined: 2006

My name is Richard, and I am the Maintenance man at Mill House Care Home. Like many of my peers, I have proudly served Runwood Homes for many years—18 years, to be exact. I am deeply passionate about making Mill House feel like home for our wonderful residents.


Known as the cheeky one, I’m always up for a laugh and enjoy being around people. When I’m not busy maintaining the home, you’ll find me watching football, fishing, or spending time on holiday creating cherished memories with my family.

Colin

Colin Chalmers

Job Title: Deputy Manager Joined: 2022

I am Colin, the Deputy Manager at The Mill House, where I’ve proudly served for the past two years. I thoroughly enjoy working alongside a fantastic team, ensuring we meet our residents’ needs to provide rewarding and positive outcomes.


Before this role, I was a mental health nurse, now retired, with a wealth of experience in care and support. I am also a qualified hypnotherapist, bringing a unique perspective to my work.


In my free time, I love listening to music, which helps me unwind and stay inspired. I am deeply committed to my role and plan to stay with The Mill House for many more years to come.

Tracy

Tracy Fuller

Job Title: Home Administrator Joined: 2020

My name is Tracy Fuller, and I have been the Homes Finance Administrator for 4 years now. I really enjoy my role, especially the little things, like our small home and the wonderful staff and residents. What I love most is the sense of community, and I enjoy sharing a laugh and being around people. In my spare time, I like spending time with my family and my animals. I also enjoy dog grooming, which is a passion of mine.

Frequently Asked Questions about The Mill House Nursing Home

What types of Care is The Mill House Nursing Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Mill House Nursing Home have?

There are 45 Single Rooms.

What are the Facilities & Services at The Mill House Nursing Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Mill House Nursing Home to the centre of Norwich?

7.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Mill House Nursing Home to verify any information. View our terms and conditions. The Mill House Nursing Home has an Enhanced Service - more info.