Mill House Nursing Home

We found Mill House very welcoming. We were told we could visit any time of the day or night. We were allowed into their kitchen to make tea for mum or ourselves. They certainly had nothing to hide. The staff were very friendly and had my mother's care top of their list. She was always clean and cared for. I have nothing but praise. Sadly my mother passed away on the 26th of April but I feel she was so well cared for in her last two months.

My mother receives a caring service as a resident at The Mill House Nursing Home and genuinely does feel 'at home'. The food is good and there are activities such as the weekly exercise class whilst in a chair.
The gardens are pleasant to sit out in.
The staff are friendly, caring and knowledgeable and will sort out any problems arising.
I would recommend The Mill House to my friends and family if they needed similar care.
My mother is vulnerable and in her nineties, so it is extremely important to me and reassuring to know she is being well cared for in a safe environment.

Excellent end of life palliative care, encouraging quality life as much as possible eg. hairdressing, manicures etc. Regular and frequent care around the clock. Comfortable room kept clean at all times.

My mother was admitted to hospital on 6th December 2016 with a variety of health problems, not least Alzheimers and Vascular Dementia. When it came time for her to leave hospital she couldn't go back home. We were so lucky that Mill House had a room which they held while she got through Noro Virus just before she left hospital. My husband and I were very impressed when we visited the home. Also, it is just so close to where mum grew up. She used to row and fish in the mill pond too. The accommodation is lovely and the staff are very kind. Mum wasn't here very long - only 3 weeks sadly - but being here eased her passing.

The response I had from the manager on day one was excellent, very quick and efficient. The deputy was also very good as was the rest of the staff. Most impressed with the mardle room. They achieved everything that was required in the planned two weeks. I will certainly recommend it to anyone interested.

I'm always made to feel very welcome at the home. It's always very clean. The staff are all very helpful in making my job easier by helping residents into the right wheelchair to enable them to have their hair washed at ease and safely. Maintenance staff are always very cooperative too. If anything needs replacing or repaired. The administration staff, when it comes to me getting paid, are very efficient and organised. My grandfather is also a resident here and he is very happy and we are too with his care etc. No complaints.

The staff are lovely, very caring and friendly. The home is very comfortable and clean and my husband is relaxed and happy to live here.

Father appears well cared for, well fed and usually happy. When upset, staff manage to cajole him out of mood. I live in Australia and am contacted and kept well informed about any issues that arise. The administrator is main point of contact.

He seems happy and has put on weight. Staff appear supportive, friendly and kind to all of us. There is rarely any smell, as in many homes. Always clean and bright and colourful. The administrator is extremely hard working and efficient.

The care received by my father at Mill House Nursing Home has been kind, compassionate and caring. The manager is outstanding and always has an open door. She has helped in so very many ways and provides excellent leadership to her staff. Resident dignity is paramount and the home provides a relaxed home from home atmosphere which is welcoming and friendly.

My mother moved to Mill House at the beginning of March 2016, from another home (I was not happy with the standards there). The Manager at Mill House was kind, understanding and very efficient, also the admin staff. Mum settled into life at Mill House immediately - the care staff are lovely and the atmosphere there is a very happy one. The nurses are efficient and professional. The home itself is well decorated and extremely clean and well looked after by maintenance and cleaning staff.

The care my Dad receives in Mill House is second to none. Nothing is too much trouble for any of the staff and he is happy in his surroundings. This brings a huge peace of mind to me and my family. The manager is so helpful and knowledgeable and always willing to help sort the many problems we have come across. I would recommend Mill House to anybody who has a loved one who needs excellent nursing care.