The Mill House Nursing Home

We are both treated with such care and dignity. My husband is always happy here. All the staff are dedicated and do all they can to make sure my husband is comfortable, nothing is too much trouble. Wonderful.

His glucose levels are much better as previously they were up in the 20's but now appear to have settled. All due to his diet!

All the staff at Mill House were very kind and caring, both to my mother and other family members. They were very supportive of what was a difficult time for our family. The home is very bright with lots of interesting displays on the walls. The home is very clean and tidy. The staff always have time to listen and provide outstanding care and compassion.

I have been in Mill House 4.5 months. I was in a very bad state when I arrived and the care they have given me, both day and night, has been wonderful. I am now well enough to return to my own home.

I have been in Mill House since 15th March 2019. They took care of me very well whilst my wife was in hospital for four months. She then came and joined me at the home for another four and a half months. The care and attention I have received has been excellent.

My room is very comfortable and well appointed. The staff are almost, without exception excellent and I regard them as friends.

My husband had 2 weeks respite care at Mill House and had a good 2 weeks. He reported to me the staff very caring, spending time helping him communicate. The Manager helped me also. She is very kind. All his needs were met equally well to what happens at home. Cannot praise this well run caring home enough.

The manager and administration secretary pulled out all the stops to admit my brother on the day he was discharged from hospital for some much-needed convalescence. Already he is benefitting from the care of the nursing and auxiliary staff who are friendly, helpful and flexible in looking after him. The manager has spent quite a lot of time talking to me about ways in which they could assist my brother to look after himself better when he returns home.

Absolutely fantastic care home, great manager, very helpful and very efficient. All the staff are very friendly, welcoming and helpful, would highly recommend this home its a fantastic place to be.

The nurses were fantastic and we could not fault the care grandad received. A special shout out to one of the night nurses, who gave grandad dignity, care and love and her dog. Thank you to everyone who made it a caring, loving environment for grandad until the end.

All the staff made Mum feel welcome from day one. This has continued throughout. She has gained confidence, mobility, speech. The benefits the home have had is incredible. They all respect my Mum and us as visitors (2 weekly). I highly recommend Mill House care facility.

The dignity of the service user is maintained at all times and a friendly welcome extended to family members.

My father spent two years at Mill House before getting his angel wings in October 2017. He was a proud and stubborn man, however, carers responded to him in a kind, empathetic and caring manner. He soon settled in and always said he was really happy in Mill House. The care he received was excellent and communication was good. My dad was treated with dignity and a positive understanding of his needs. The manager and all the carers were amazing and near to the end of his days were very supportive. The home was always clean, as was my father who always took a pride in his appearance, carers aware of this and he always presented as clean and well groomed. From manager, deputy manager, kitchen staff, laundry assistants, nurses, carers and maintenance staff a massive thank you for looking after my father and making his time at Mill House a happy time where he felt at home and part of a wonderful family.

They also proactively keep me informed whenever there were any changes in my father's condition and/ or his medication. My deep gratitude to the staff at the Mill House.

We found Mill House very welcoming. We were told we could visit any time of the day or night. We were allowed into their kitchen to make tea for mum or ourselves. They certainly had nothing to hide. The staff were very friendly and had my mother's care top of their list. She was always clean and cared for. I have nothing but praise. Sadly my mother passed away on the 26th of April but I feel she was so well cared for in her last two months.

Excellent end of life palliative care, encouraging quality life as much as possible eg. hairdressing, manicures etc. Regular and frequent care around the clock. Comfortable room kept clean at all times.

My mother was admitted to hospital on 6th December 2016 with a variety of health problems, not least Alzheimers and Vascular Dementia. When it came time for her to leave hospital she couldn't go back home. We were so lucky that Mill House had a room which they held while she got through Noro Virus just before she left hospital. My husband and I were very impressed when we visited the home. Also, it is just so close to where mum grew up. She used to row and fish in the mill pond too. The accommodation is lovely and the staff are very kind. Mum wasn't here very long - only 3 weeks sadly - but being here eased her passing.

The response I had from the manager on day one was excellent, very quick and efficient. The deputy was also very good as was the rest of the staff. Most impressed with the mardle room. They achieved everything that was required in the planned two weeks. I will certainly recommend it to anyone interested.

The staff are lovely, very caring and friendly. The home is very comfortable and clean and my husband is relaxed and happy to live here.

Father appears well cared for, well fed and usually happy. When upset, staff manage to cajole him out of mood. I live in Australia and am contacted and kept well informed about any issues that arise. The administrator is main point of contact.