The Mill House Nursing Home

Mill Road, Horstead, Norwich NR12 7AT
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9.6 51 Reviews
  • The Mill House Nursing Home, Norwich
The Mill House Nursing Home is originally an old Victorian house adapted to provide accommodation for 46 service users, including its new purpose built wing of 13 beds, on two floors. Both floors are used to accommodate both males and females in a residential or nursing setting for service users over 65 years of age, but depending on needs under 65 year old will be considered for placements.

It has easy access to local amenities within the beautiful country side surroundings. There is a good bus link to the area. Horstead is adjacent to the next village of Coltishall and 7 miles from the city of Norwich.

All the bedrooms have en suite facilities comprising of a toilet and washbasin. Many also have showers or baths. Bathrooms are situated at appropriate places in the house where the staff assist bathing care.

They help everyone personalise their rooms to make them as homely and familiar as possible.

Additional facilities, which will be required to pay for include:

•        Hairdressing
•        Clothing, footwear & toiletries
•        Confectionery & newspapers
•        Dental, Optical & Chiropody services if you do not qualify for exemption
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1230 – £1341
  • Self-Funded Residential Dementia Care: £1230 – £1341
  • Self-Funded Nursing Care: £1362 – £1362
  • Self-Funded Nursing Dementia Care: £1362 – £1362
  • RESPITE Self-Funded Residential Care: £1330 – £1441
  • RESPITE Self-Funded Residential Dementia Care: £1330 – £1441
  • RESPITE Self-Funded Nursing Care: £1462 – £1462
  • RESPITE Self-Funded Nursing Dementia Care: £1462 – £1462

These prices are only a guideline, please contact The Mill House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Susan Smith (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005
  • Number of floors: 2

Room Information

  • Single Rooms (45)
  • Single Rooms with Ensuite Wet Room (14)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

The Mill House Nursing Home Reviews (51)

9.6

The Mill House Nursing Home has a Review Score of 9.6 (9.643) out of 10, based on 9 reviews in the last 2 years.
Over all time The Mill House Nursing Home has 51 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Mill House Nursing Home
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Review from D R (Friend of Resident) published on 21 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my first visit to an old lady resident here so I don't feel qualified to tick the boxes accurately. The old lady resident here seems very happy here and independent.
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Review from Pat S (Resident) published on 10 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been here for 5 years and am very happy. My boys and girls treat me with respect and dignity and as a human. We laugh together but sadly sometimes we cry together. I have complete faith and trust in all of them. They have kept me safe during the pandemic, they worked long hours just to ensure
all residents were safe. The management saw I was missing my husband and did everything they could so I could safely see him. We had drive-through visits, garden visits and behind glass visits but most of all we had safe visits. I have started to put weight on at last. I don't need to name individuals, they are all worth a mention - they are all premier league to me.
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Review from A W (Son of Resident) published on 19 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Generally, I have always found the premises to be satisfactory when visiting. Room furnishings, particularly carpets, should be deep cleaned and/or replaced more frequently. Staff are always helpful and friendly and treat my mother with compassion and respect, which is most important to me. I would
like to see additional effort put into activities that actively encourage residents to interact more. Communication and feedback process to relatives could be improved in relation to health and treatments etc. But overall my mother appears very happy and content at The Mill House.
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Review from Lyn C (Daughter of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been at Mill House for more than three years. The nurses and carers, admin, kitchen, housekeeping and maintenance staff all contribute to the comfortable, friendly atmosphere, not just for residents but for families too. During the present Covid 19 crisis, the home has managed, so far, to
avoid any positive cases due to early lockdown and good protective measures and I have been able to keep in touch by telephone or video link.
With the resources they have, and we all know all care homes need more, they do a great job.
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Review from Jan (Daughter of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at the care home for a while now and I have always been pleased with the care that is provided. My Mum is always happy and the carers are always welcoming when I visit my mother. They always help with anything I have to ask or need clarification on. Well done to all involved and thank
you for all your help and keep safe.
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Review from Fiona S (Daughter of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Mill House for the last nine months. He settled quickly and received a lovely welcome when he arrived. The staff are very caring, professional and kind and I can not praise them highly enough. The home itself had a welcoming homely feel and has a lovely conservatory
for residents to relax in and two very pleasant dining rooms together with a lounge for residents to watch TV. The bedrooms are very nice and have en suite facilities. Also, there is a delightful garden for residents' use. The food is cooked on-site and always looks appetising and nutritious. Visitors are always made welcome and there are no restrictions on visiting (Pre Corona Virus). I have every confidence that my father is well cared for and safe.
I would recommend Mill House Nursing Home to anyone looking for residential care for their relative.
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Review from Marilyn L (Daughter of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Like all caring offspring, we were very concerned at the prospect of mum going into a care home. We had heard so many stories about them. However once mum was established and we were able to visit her, we were very pleasantly surprised. For us, the attitude of the staff was more important than the decor.
Most important of all was mum's reaction to the staff when they came into her room, she was clearly pleased and comfortable with them being there.
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Review from Catherine W (Wife of Resident) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been here a week and the staff are very pleasant. Nice place, nice and warm. Home from home.
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Review from S D (Wife of Resident) published on 10 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are both treated with such care and dignity. My husband is always happy here. All the staff are dedicated and do all they can to make sure my husband is comfortable, nothing is too much trouble. Wonderful.
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Review from L L (Friend of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend arrived on 8th February from a private nursing home. By 12th February I was amazed at the difference in him. He was bright, energetic and looked better than he has in a long time.
His glucose levels are much better as previously they were up in the 20's but now appear to have settled. All
due to his diet!
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Review from H H (Daughter of Resident) published on 9 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Mill House were very kind and caring, both to my mother and other family members. They were very supportive of what was a difficult time for our family. The home is very bright with lots of interesting displays on the walls. The home is very clean and tidy. The staff always have time
to listen and provide outstanding care and compassion.
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Review from A S (Respite Resident) published on 21 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been in Mill House 4.5 months. I was in a very bad state when I arrived and the care they have given me, both day and night, has been wonderful. I am now well enough to return to my own home.
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Review from Colin S (Resident) published on 21 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been in Mill House since 15th March 2019. They took care of me very well whilst my wife was in hospital for four months. She then came and joined me at the home for another four and a half months. The care and attention I have received has been excellent.
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Review from Jonathan C (Respite Resident) published on 7 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My room is very comfortable and well appointed. The staff are almost, without exception excellent and I regard them as friends.
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Review from Julie D (Wife of Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband had 2 weeks respite care at Mill House and had a good 2 weeks. He reported to me the staff very caring, spending time helping him communicate. The Manager helped me also. She is very kind. All his needs were met equally well to what happens at home. Cannot praise this well run caring home
enough.
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Review from Rachel C (Sister of Resident) published on 22 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and administration secretary pulled out all the stops to admit my brother on the day he was discharged from hospital for some much-needed convalescence. Already he is benefitting from the care of the nursing and auxiliary staff who are friendly, helpful and flexible in looking after him.
The manager has spent quite a lot of time talking to me about ways in which they could assist my brother to look after himself better when he returns home.
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Review from Tom H (Grandson of Resident) published on 20 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely fantastic care home, great manager, very helpful and very efficient. All the staff are very friendly, welcoming and helpful, would highly recommend this home its a fantastic place to be.
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Review from Ella B (Granddaughter of Resident) published on 17 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unfortunately, granddad was only at the Mill House Nursing Home for 16 days.
The nurses were fantastic and we could not fault the care grandad received. A special shout out to one of the night nurses, who gave grandad dignity, care and love and her dog. Thank you to everyone who made it a caring,
loving environment for grandad until the end.
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Review from Debbie B (Daughter of Resident) published on 2 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff made Mum feel welcome from day one. This has continued throughout. She has gained confidence, mobility, speech. The benefits the home have had is incredible. They all respect my Mum and us as visitors (2 weekly). I highly recommend Mill House care facility.
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Review from Jackie B (Daughter of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Mill House Nursing Home is a very caring establishment providing comfort to both it's residents and their family.
The dignity of the service user is maintained at all times and a friendly welcome extended to family members.
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Current Review Score: 9.6 (9.643)

Overview of Review Score

The Review Score of 9.6 (9.643) out of 10 for The Mill House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.743 for The Mill House Nursing Home is calculated as follows: ( (81 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 105 Ratings = 4.743
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for The Mill House Nursing Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2025

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (5)

Siobhan

Siobhan Strutt

Job Title: Housekeeper Joined: 2013

My name is Siobhan, and I am the Housekeeper at The Mill House. I have had the pleasure of working with Runwood Homes for 11 wonderful years. My goal has always been to create a clean, comfortable, and homely environment for all our residents, making a positive difference in their lives. I truly enjoy spending time with them, as their happiness brings me great fulfilment.


In 2024, I was honoured to receive the Housekeeper of the Year award, a recognition that reflects my dedication to excellence in my role.


A little about me: I’m an easy going and sociable person who loves meeting new people and exploring new places in my spare time. Whether at work or in life, I strive to bring warmth and positivity wherever I go.

Samantha

Samantha Finch

Job Title: Head Chef Joined: 2000

My name is Samantha. I am the Kitchen Manager (Chef) at The Mill House.


I’ve proudly served as the Kitchen Manager, also known as Chef, at The Mill House since I began my career with Runwood Homes in 2000—an incredible journey spanning 24 years to date. My dedication to the home, its residents, and our wonderful staff is what keeps me motivated and passionate every day.


Over the years, I’ve achieved several qualifications, including NVQ Levels 2 and 3 in Health and Social Care, a Level 3 Food Hygiene certification, and I’m proud to say I’ve maintained a 5-star food safety rating for three consecutive years.


To me, our residents are more than just people I care for—they’re family. I love being part of their lives and bringing joy to their days through delicious meals and meaningful interactions.


When I’m not cooking, I enjoy knitting, reading, spending time with my family, and cherishing moments with my dogs.

Richard

Richard Kill

Job Title: Maintenance Joined: 2006

My name is Richard, and I am the Maintenance man at Mill House Care Home. Like many of my peers, I have proudly served Runwood Homes for many years—18 years, to be exact. I am deeply passionate about making Mill House feel like home for our wonderful residents.


Known as the cheeky one, I’m always up for a laugh and enjoy being around people. When I’m not busy maintaining the home, you’ll find me watching football, fishing, or spending time on holiday creating cherished memories with my family.

Colin

Colin Chalmers

Job Title: Deputy Manager Joined: 2022

I am Colin, the Deputy Manager at The Mill House, where I’ve proudly served for the past two years. I thoroughly enjoy working alongside a fantastic team, ensuring we meet our residents’ needs to provide rewarding and positive outcomes.


Before this role, I was a mental health nurse, now retired, with a wealth of experience in care and support. I am also a qualified hypnotherapist, bringing a unique perspective to my work.


In my free time, I love listening to music, which helps me unwind and stay inspired. I am deeply committed to my role and plan to stay with The Mill House for many more years to come.

Tracy

Tracy Fuller

Job Title: Home Administrator Joined: 2020

My name is Tracy Fuller, and I have been the Homes Finance Administrator for 4 years now. I really enjoy my role, especially the little things, like our small home and the wonderful staff and residents. What I love most is the sense of community, and I enjoy sharing a laugh and being around people. In my spare time, I like spending time with my family and my animals. I also enjoy dog grooming, which is a passion of mine.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Mill House Nursing Home to verify any information. View our terms and conditions. The Mill House Nursing Home has an Enhanced Service - more info.