
The home has done an excellent job in enabling residents to keep in touchDavid J(Son of Resident/Service User)



The home has done an excellent job in enabling residents to keep in touchDavid J(Son of Resident/Service User)



The Mill House Nursing Home is originally an old Victorian house adapted to provide accommodation for 46 service users, including its new purpose built wing of 13 beds, on two floors. Both floors are used to accommodate both males and females in a residential or nursing setting for service users over 65 years of age, but depending on needs under 65 year old will be considered for placements.
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Care Provided by The Mill House Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 45 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Mill House Nursing Home for full pricing details and T&Cs.
Contact The Mill House Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Samantha Capper (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2005
- Number of floors: 2
Room Information
- Single Rooms (45)
- Single Rooms with ensuite Wet Room (14)
Visiting
- Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
Parking
- The home includes dedicated parking spaces.
The Mill House Nursing Home Reviews (57)
The Mill House Nursing Home has a Review Score of 9.5 (9.498) out of 10, based on 10 reviews in the last 2 years.
Over all time The Mill House Nursing Home has 57 reviews.
Thank you to all the staff at Mill House who have worked in extremely difficult situations, during the pandemic period. Whenever visiting our relative (in care), we have always found the cleanliness of the room and clean presentation of the bedding and personal clothing spotless. After the initial settling-in period and adjustments, any issues with our relative have been aired and adjusted in a sensitive way. Well done to all those who presented the Open Garden Day in September. It was great.
Hello, thank you for the review. We are happy that despite the toughest circumstances brought on the pandemic, that you remain satisfied with your brother-in-law's care. And thank you for visiting our Open Garden Day, we hope to see you attend future events.
It was lovely to visit inside.
I recently visited my mother inside The Mill House Nursing Home. The whole process was handled very professionally, and my mother was able to see me "in person" for the first time in many months. I had previously visited her in the pod. The home has done an excellent job in enabling residents to keep in touch with their families.
Visiting indoors was allowed for the first time in 12-months. I was desperate to see her, but dreading if she didn't know me or want me. After the safety introduction and wearing the correct PPE, I was taken to see my wife - the carer who had helped her went into the room, and I followed; her face lit up the whole room and she said "my grumpy's here" and held her hand out so we could touch for the first time in 12-months. She looked really good, alert, clean, and with it. During the lockdown, the staff have been awesome. My wife has put weight on, becoming more social, and her condition has improved. Her room was clean, and everything was exactly where it was before visiting was stopped. I knew the housekeeper would not let her standards drop. I have said it before, but Mill House has no weak links, everyone is brilliant and doing a superb job. They are well led, also making sure every resident is safe. I have my wife back, no money can buy that!
During the coronavirus crisis, they took in my father and cared for him like family. I can't recommend the place enough, at the time of writing they have managed to avoid any cases of COVID here by being sensible and diligent.
The staff have gone the extra mile and made my dad's last few months as enjoyable as they could be.
Thank you.
Despite not being in her own home with dad, mum was happy at Mill House; primarily because she understood the level of care needed could no longer be provided at home.
For the first 4 months, we made the best out of the situation and Mill House were always helpful, for example, I'd come and pick mum up on Tuesdays to take her down into the City Centre to see her friends and they always had mum ready and waiting with everything she needed.
When the Coronavirus lockdown occurred, things became very difficult, and Mill House did their utmost to make sure we could see mum through her window, and on the rare occasion when the weather and mum were OK, in the garden.
Having a loved one in a nursing home is tough and I can't imagine there are too many happy stories, however, my mum was mostly happy and felt safe and that meant a lot to us.
This is my first visit to an old lady resident here so I don't feel qualified to tick the boxes accurately. The old lady resident here seems very happy here and independent.
I have been here for 5 years and am very happy. My boys and girls treat me with respect and dignity and as a human. We laugh together but sadly sometimes we cry together. I have complete faith and trust in all of them. They have kept me safe during the pandemic, they worked long hours just to ensure all residents were safe. The management saw I was missing my husband and did everything they could so I could safely see him. We had drive-through visits, garden visits and behind glass visits but most of all we had safe visits. I have started to put weight on at last. I don't need to name individuals, they are all worth a mention - they are all premier league to me.
Generally, I have always found the premises to be satisfactory when visiting. Room furnishings, particularly carpets, should be deep cleaned and/or replaced more frequently. Staff are always helpful and friendly and treat my mother with compassion and respect, which is most important to me. I would like to see additional effort put into activities that actively encourage residents to interact more. Communication and feedback process to relatives could be improved in relation to health and treatments etc. But overall my mother appears very happy and content at The Mill House.
With the resources they have, and we all know all care homes need more, they do a great job.
My mother has been at the care home for a while now and I have always been pleased with the care that is provided. My Mum is always happy and the carers are always welcoming when I visit my mother. They always help with anything I have to ask or need clarification on. Well done to all involved and thank you for all your help and keep safe.
I would recommend Mill House Nursing Home to anyone looking for residential care for their relative.
Like all caring offspring, we were very concerned at the prospect of mum going into a care home. We had heard so many stories about them. However once mum was established and we were able to visit her, we were very pleasantly surprised. For us, the attitude of the staff was more important than the decor. Most important of all was mum's reaction to the staff when they came into her room, she was clearly pleased and comfortable with them being there.
My husband has been here a week and the staff are very pleasant. Nice place, nice and warm. Home from home.
We are both treated with such care and dignity. My husband is always happy here. All the staff are dedicated and do all they can to make sure my husband is comfortable, nothing is too much trouble. Wonderful.
His glucose levels are much better as previously they were up in the 20's but now appear to have settled. All due to his diet!
All the staff at Mill House were very kind and caring, both to my mother and other family members. They were very supportive of what was a difficult time for our family. The home is very bright with lots of interesting displays on the walls. The home is very clean and tidy. The staff always have time to listen and provide outstanding care and compassion.
I have been in Mill House 4.5 months. I was in a very bad state when I arrived and the care they have given me, both day and night, has been wonderful. I am now well enough to return to my own home.
I have been in Mill House since 15th March 2019. They took care of me very well whilst my wife was in hospital for four months. She then came and joined me at the home for another four and a half months. The care and attention I have received has been excellent.
My room is very comfortable and well appointed. The staff are almost, without exception excellent and I regard them as friends.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 April 2025Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (20) & Events (0)
- 05 Aug 2026
Residents and staff at The Mill House care home, part of the Runwood Homes group, saddled up for an unforgettable afternoon of country music, laughter and Western-themed fun as the...
- 04 Aug 2026
The People's Gallery once again welcomed visitors as Runwood Homes and Sanders Senior Living proudly hosted the third annual 'No Art Without Heart' Art Exhibition. The much-loved event showcased an...
- 08 Jul 2026
Residents at The Mill House, part of the Runwood Homes group, enjoyed a special visit from Cuddly Cavies on 6th July 2026, who brought six adorable guinea pigs for an...
There are no upcoming events for The Mill House Nursing Home.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for The Mill House Nursing Home.
Meet the Team (6)

With over 18 years of experience in the health and social care sector, I’m a dedicated and compassionate Home Manager committed to providing the highest standards of person-centred care. I began my career in domiciliary care and have since gained extensive experience across a range of settings, including nursing, elderly care, and children’s mental health. Throughout my career, I’ve achieved a variety of qualifications and awards that reflect my commitment to professional growth and excellence in care.
I take a hands-on approach to leadership and pride myself on building supportive, well-led environments where both residents and staff can thrive. I have a deep understanding of complex care needs and a strong focus on developing and empowering my team. I’m passionate about maintaining compliance, enhancing the quality of life for residents, and promoting a culture of respect, empathy, and excellence in every aspect of care delivery.

I am a Registered Nurse and Clinical Deputy at Mill House, with over 20 years of experience across health and social care. Over the course of my career, I’ve had the privilege of working in a wide range of settings, in community nursing, hospitals, and nursing homes, specialising in different areas such as end-of-life care, long-term conditions, therapy and rehabilitation, mental health, emergency and acute care. This breadth of experience has shaped me into a well-rounded practitioner who understands the full journey of a person’s health needs.
What drives me most is the belief that everyone deserves compassionate, high-quality care delivered with respect, empathy, and dignity. I always aim to treat people as I would treat my own family by offering reassurance, listening carefully, and supporting them through both challenging and hopeful moments. Building trust and meaningful connections with residents, their families, and the wider multidisciplinary team is at the heart of my practice.
In my role as a Clinical Deputy, I take pride in supporting clinical standards, mentoring and supporting staff, and helping to create environments where excellent care can truly flourish. I am committed to continuous learning, reflective practice, and promoting a culture where kindness, safety, and person-centred care are at the core of everything I do.Every day, I am reminded of the privilege of nursing, and I remain dedicated to making a positive difference in the lives of the people I care for.

My name is Siobhan, and I am the Housekeeper at The Mill House. I have had the pleasure of working with Runwood Homes for 11 wonderful years. My goal has always been to create a clean, comfortable, and homely environment for all our residents, making a positive difference in their lives. I truly enjoy spending time with them, as their happiness brings me great fulfilment.
In 2024, I was honoured to receive the Housekeeper of the Year award, a recognition that reflects my dedication to excellence in my role.
A little about me: I’m an easy going and sociable person who loves meeting new people and exploring new places in my spare time. Whether at work or in life, I strive to bring warmth and positivity wherever I go.

My name is Richard, and I am the Maintenance man at Mill House Care Home. Like many of my peers, I have proudly served Runwood Homes for many years—18 years, to be exact. I am deeply passionate about making Mill House feel like home for our wonderful residents.
Known as the cheeky one, I’m always up for a laugh and enjoy being around people. When I’m not busy maintaining the home, you’ll find me watching football, fishing, or spending time on holiday creating cherished memories with my family.

My name is Tracy Fuller, and I have been the Homes Finance Administrator for 4 years now. I really enjoy my role, especially the little things, like our small home and the wonderful staff and residents. What I love most is the sense of community, and I enjoy sharing a laugh and being around people. In my spare time, I like spending time with my family and my animals. I also enjoy dog grooming, which is a passion of mine.

Tom is a qualified chef with extensive experience working in a variety of kitchens, including care home settings, where he has developed a strong understanding of residents’ dietary needs and preferences. Since joining our home in March 2026, he has been dedicated to preparing nutritious, safe, and tasty meals that meet individual dietary requirements, including special diets and modified textures where needed.
He enjoys creating meals that are both appealing and nourishing, considering residents’ likes, dislikes, and any clinical requirements. His experience in care homes has helped him adapt recipes and menus to ensure residents receive food that is enjoyable, balanced, and supportive of their well-being.
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