The Mill House Nursing Home

Mill House exceeds our expectations providing a warm and welcoming environment. The staff demonstrate genuine compassion and create a supportive atmosphere. Overall it is a home from home for my father and prioritises the well-being and comfort of its residents.

My mother is a resident at The Mill House Nursing Home and is receiving good care and attention. She is supported by the staff who are helpful and kind and will always provide assistance. My mother's experience and day to day care is exemplary and keeping my mother comfortable and happy is the most important thing to me. The Mill House has a friendly and homely atmosphere and it is most reassuring to know my mother is in a safe place and is well cared for.

My dad was admitted to The Mill House Nursing Home after being in hospital for ten weeks following a stroke which left him very poorly, but the whole team look after him and have got to understand him. They have done wonders with my dad, they are so caring and friendly and nothing is too much trouble. However long my dad has with us, I know he is in the best place and looked after so well. I cannot praise them all enough.

My aunt was only a resident for two days as she passed away very quickly. Without exception the staff were so kind and caring and professional, ensuring she had oxygen and pain relief, but also someone holding her hand when we weren’t there. They treated her as an individual despite her recent admission. It was lovely for her to have her friends to visit without restrictions. They were also so kind to me and my family, making us feel welcome too.

My darling Dad was very fortunate to spend his last days being cared for as a palliative service user at Mill House after a nearly nine-month fight in hospital following a series of strokes. The personal care and attention he received from the whole team at Mill House was beyond any expectation or hope that we could have wished for. Despite being really very poorly, the whole team took time to understand him as an individual; his likes and dislikes and just who he really was as a man. They were also fantastically supportive to me, my husband, Dad's friends who visited as well as his sister and her partner, leaving us all with a feeling of absolute trust that he was as important to all the people supporting him as he was to us, his family and friends. An incredibly special factor was taking in his beloved dog so that all the right goodbyes could be said. We will all think so fondly of Mill House and the calm, caring passing that Dad was able to have.

Slightly late but better late than never. The Mill House Nursing Home looked after my mother in law for just over a month. They were absolutely fantastic with her and us and nothing was too much trouble. My mother in law was in hospital for numerous months before being moved into Mill House, unlike the hospital we could visit whenever we wanted including taking her young grandsons into see her which she enjoyed very much. Unfortunately, she took poorly just before Christmas 2021 and passed away on 2nd January 2022 peacefully in hospital. Mill House were so kind when we told them and even sorted her items and possessions out and packed them up for us to collect so we didn’t have to have the worry of doing so as would have been extremely raw. Thank you to each and every one of you who helped with the care of my Mother In law. It was so very appreciated.

Thank you to all the staff at Mill House who have worked in extremely difficult situations, during the pandemic period. Whenever visiting our relative (in care), we have always found the cleanliness of the room and clean presentation of the bedding and personal clothing spotless. After the initial settling-in period and adjustments, any issues with our relative have been aired and adjusted in a sensitive way. Well done to all those who presented the Open Garden Day in September. It was great.

It was lovely to visit inside.

I recently visited my mother inside The Mill House Nursing Home. The whole process was handled very professionally, and my mother was able to see me "in person" for the first time in many months. I had previously visited her in the pod. The home has done an excellent job in enabling residents to keep in touch with their families.

Visiting indoors was allowed for the first time in 12-months. I was desperate to see her, but dreading if she didn't know me or want me. After the safety introduction and wearing the correct PPE, I was taken to see my wife - the carer who had helped her went into the room, and I followed; her face lit up the whole room and she said "my grumpy's here" and held her hand out so we could touch for the first time in 12-months. She looked really good, alert, clean, and with it. During the lockdown, the staff have been awesome. My wife has put weight on, becoming more social, and her condition has improved. Her room was clean, and everything was exactly where it was before visiting was stopped. I knew the housekeeper would not let her standards drop. I have said it before, but Mill House has no weak links, everyone is brilliant and doing a superb job. They are well led, also making sure every resident is safe. I have my wife back, no money can buy that!

Thank you.

Having a loved one in a nursing home is tough and I can't imagine there are too many happy stories, however, my mum was mostly happy and felt safe and that meant a lot to us.

This is my first visit to an old lady resident here so I don't feel qualified to tick the boxes accurately. The old lady resident here seems very happy here and independent.

I have been here for 5 years and am very happy. My boys and girls treat me with respect and dignity and as a human. We laugh together but sadly sometimes we cry together. I have complete faith and trust in all of them. They have kept me safe during the pandemic, they worked long hours just to ensure all residents were safe. The management saw I was missing my husband and did everything they could so I could safely see him. We had drive-through visits, garden visits and behind glass visits but most of all we had safe visits. I have started to put weight on at last. I don't need to name individuals, they are all worth a mention - they are all premier league to me.

Generally, I have always found the premises to be satisfactory when visiting. Room furnishings, particularly carpets, should be deep cleaned and/or replaced more frequently. Staff are always helpful and friendly and treat my mother with compassion and respect, which is most important to me. I would like to see additional effort put into activities that actively encourage residents to interact more. Communication and feedback process to relatives could be improved in relation to health and treatments etc. But overall my mother appears very happy and content at The Mill House.

With the resources they have, and we all know all care homes need more, they do a great job.

My mother has been at the care home for a while now and I have always been pleased with the care that is provided. My Mum is always happy and the carers are always welcoming when I visit my mother. They always help with anything I have to ask or need clarification on. Well done to all involved and thank you for all your help and keep safe.

I would recommend Mill House Nursing Home to anyone looking for residential care for their relative.

Like all caring offspring, we were very concerned at the prospect of mum going into a care home. We had heard so many stories about them. However once mum was established and we were able to visit her, we were very pleasantly surprised. For us, the attitude of the staff was more important than the decor. Most important of all was mum's reaction to the staff when they came into her room, she was clearly pleased and comfortable with them being there.

My husband has been here a week and the staff are very pleasant. Nice place, nice and warm. Home from home.