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The Mill House Nursing Home

Mill Road, Horstead, Norwich, Norfolk NR12 7AT
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The home has done an excellent job in enabling residents to keep in touchDavid J(Son of Resident/Service User)
The Mill House Nursing Home, Norwich
The Mill House Nursing Home, Norwich
The Mill House Nursing Home, Norwich

The Mill House Nursing Home is originally an old Victorian house adapted to provide accommodation for 46 service users, including its new purpose built wing of 13 beds, on two floors. Both floors are used to accommodate both males and females in a residential or nursing setting for service users over 65 years of age, but depending on needs under 65 year old will be considered for placements.

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Care Provided by The Mill House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Nursing CareFrom £1,340N/A
Nursing Dementia CareFrom £1,450N/A

Contact The Mill House Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Samantha Capper (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005
  • Number of floors: 2

Room Information

  • Single Rooms (45)
  • Single Rooms with ensuite Wet Room (14)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

The Mill House Nursing Home Reviews (63)

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9.6

The Mill House Nursing Home has a Review Score of 9.6 (9.637) out of 10, based on 16 reviews in the last 2 years. Over all time The Mill House Nursing Home has 63 reviews.

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Showing 63 reviews matching selected criteria
Review from Jan P (Sister-in-law of Resident) published on 17 August 2016 Submitted via Review Postal Card•
Overall Experience
Review from Rosie G (Daughter of Resident) published on 29 July 2016 Submitted via Review Postal Card•
Overall Experience
Review from Mervyn Y (Son of Resident) published on 10 February 2016 Submitted via Website•
Overall Experience

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 03 April 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (22) & Events (0)

News
  • 14 Aug 2026

    The Mill House care home, part of the Runwood Homes group, welcomed residents, families, friends and members of the local community for an afternoon of summer fun at its annual...

  • 14 Aug 2026

    The Mill House care home, part of the Runwood Homes group, welcomed residents, families, friends and members of the local community for an afternoon of summer fun at its annual...

  • 05 Aug 2026

    Residents and staff at The Mill House care home, part of the Runwood Homes group, saddled up for an unforgettable afternoon of country music, laughter and Western-themed fun as the...

Upcoming Events

There are no upcoming events for The Mill House Nursing Home.

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Runwood Homes Ltd
  • 31 Jan 2025Recipient: Runwood Homes Ltd
  • 31 Jan 2024Recipient: Runwood Homes Ltd

Accreditations

There are no accreditations posted yet for The Mill House Nursing Home.

Meet the Team (6)

Samantha Capper
Samantha CapperJob Title Home ManagerJoined 2025
Kelly Annison
Kelly AnnisonJob Title Clinical Deputy managerJoined 2025
Siobhan Strutt
Siobhan StruttJob Title HousekeeperJoined 2013
Richard Kill
Richard KillJob Title MaintenanceJoined 2006
Tracy Fuller
Tracy FullerJob Title Home AdministratorJoined 2020
Tom Hayes
Tom HayesJob Title ChefJoined 2026

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Mill House Nursing Home to verify any information. View our terms and conditions. The Mill House Nursing Home has an Enhanced Service -what an Enhanced Service includes.