Submit a Review for Barchester Kenwyn Care Home
Newmills Lane, Kenwyn Hill, Truro, TR1 3EB
View Full Details of Barchester Kenwyn Care HomeLatest Reviews for Barchester Kenwyn Care Home
01 October 2025
My lovely Mum has been at Kenwyn since January 2025. The care she receives is absolutely excellent, and as her needs change the team have done an amazing job of helping her to be calm and comfortable. The variety and freshness of the food has contributed hugely to her feeling well and helped her to enjoy eating again. Her routine has been adapted to suit her declining health and her comfort is always the priority. The team are always so friendly, professional and deeply caring. Thank you for everything you all do for us.
24 September 2025
We had previous experience of Kenwyn as my mother had been there for the last couple of years, passing in April having reached 100. She was always well cared for and the team were lovely. However, it's a very different thing when it's your husband going in for palliative care, but we are so grateful that this is where he went. The home itself has a warm, welcoming feel, with spacious corridors, cosy sitting rooms, tea and biscuits always on hand, and lovely gardens to step out into when you need a breath of fresh air. The team were simply amazing. They couldn't have been kinder - to my husband in his last couple of weeks, and to us as a family in those final days when we camped out with him. They offered food, drinks, and hugs when we needed them, and most importantly gave him the nursing care and support that kept him comfortable and calm, allowing him to pass peacefully and feeling loved. They are a brilliant team with excellent leadership and we genuinely can't thank them enough
11 September 2025
The overall experience has been outstanding in every respect The facilities are first class and the people in the home are without exception the absolute best. Nothing more to add except - 'Thank you'
10 September 2025
Extremely impressed during short visit to see friend. Staff were exceptional. Professional & very welcoming. The home is spotless.
05 August 2025
This is the fourth home mum has been a resident in and the best. Mum's behaviour has been challenging and she has nursing needs. The staff have been very professional and caring both to mum and to me.
25 June 2025
All the staff were so caring and vigilant to the residents' safety and well being. Despite the resident feeling that they did not require care, even though they did, they were very supportive. They were also very supportive to me, who has had to deal with various situations relating to the well-being and safety of the resident.
29 April 2025
When my dad first came into the home I was anxious and unsure as to how he would settle. It soon became very clear that he was well cared for and treated with kindness and respect. My worries were misplaced. The home is calm and the staff are kind although at times I believe they are understaffed and this could be addressed by management. The entertainment is considered and the music/activities put on for the residents is excellent as too are the menu choices. My dad is happy here.
23 January 2025
I was very pleased with my husband's care. The staff were excellent, very compassionate and caring. Thank you.
23 January 2025
All the staff in the Truro, Barchester Kenwyn Care Home are very polite and professional.
06 December 2024
My husband is kept beautifully peaceful, no distress. Staff are excellent and keep my husband very well. Staff are always polite and helpful. I am made to feel welcome on my visits and show dignity and respect for my husband. No complaints.
29 November 2024
Our family member has been at Barchester Kenwyn Care Home for nearly 2 years. The facilities and decor are akin to a 5-star hotel. The dining room and menu choices are first class and delicious in variety and taste. The rooms are very comfortable and well appointed. Above all the service and care from the hugely dedicated care team for the residents is second to none. The compassion and dignity they exude with every interaction is wonderful. Nothing is too much trouble, every day they go above and beyond to ensure the residents every need is met. They do it with warmth, a smile and friendly conversation. They are nothing short of amazing. Special recognition needs to go to one in particular member of staff, she is an angel in every respect and has helped make our relative as happy as she is there.
21 May 2024
Worked very closely with the head of unit, who quickly ascertained my mother's situation, needs and indeed, future needs. Additionally, my mother had been suffering from financial abuse and other safeguarding issues. The head of unit was able to ensure measures were put in place to protect my mother. The environment, care, attention and dedication of the team have actually seen an overall improvement in my mother, who has become more engaging and doing the activities she enjoys. Further, I would like to commend the entire team who work under difficult and emotional situations and yet remain super pleasant and always with a smile, warm and friendly greetings. Thank you.
21 May 2024
We realised very quickly that the residents are treated with care and compassion but most importantly, treated with dignity. The staff make the time to know the residents so are all treated as individuals and get to know their likes and dislikes, their history and family so that the resident feels like they are with friends. Memory lane is secure, so, as family, we know Mum is not able to wander off. Food is excellent, activities are every day and varied and looking out into the gardens gives a lot of pleasure.
08 May 2024
Mum, who has dementia, has been at Kenwyn for a couple of years now. The staff work tirelessly to care for all the residents and meet their individual needs. I am always met with a smile and I find they listen to suggestions and act on them when they can. I have been kept well informed of any changes in mum's health and my consent is always asked for when changes are needed. The staff are continually looking for ways to engage with the residents and keep them as happy as possible.
02 May 2024
Lovely, friendly staff, all are happy to answer any questions or concerns. Great to see staff interacting with everyone. Lovely garden areas which are very well maintained. The meals always look appetising and plenty.
29 April 2024
Fabulous care for my dad. Lovely staff and activities.
29 April 2024
The staff are extremely friendly and helpful. The environment is very comfortable and welcoming. They cater to needs efficiently and professionally. Always greeted with a smile.
26 April 2024
My mum has been a resident at Barchester Kenwyn Care Home, Memory Lane Dementia Community, since October 2023. As a family, we feel that Mum is well cared for, safe and treated with respect and dignity. The staff are very welcoming, friendly and always happy to help. We are kept informed of any health issues that arise and appreciate the good communication and reassurance we receive.
13 April 2024
I approached the home to enquire about a two-week respite stay, post-operative convalescence and care, for my mother-in-law. From start to finish, we were all treated with care, compassion and dignity. My mother-in-law was very well cared for and even said she would come back again - this is a real compliment to the staff who cared for her. Thank you for making this an excellent experience.
27 March 2024
Staff brilliant. Family member looked after very well.
Latest Reviews for Barchester Kenwyn Care Home
01 October 2025
My lovely Mum has been at Kenwyn since January 2025. The care she receives is absolutely excellent, and as her needs change the team have done an amazing job of helping her to be calm and comfortable. The variety and freshness of the food has contributed hugely to her feeling well and helped her to enjoy eating again. Her routine has been adapted to suit her declining health and her comfort is always the priority. The team are always so friendly, professional and deeply caring. Thank you for everything you all do for us.
24 September 2025
We had previous experience of Kenwyn as my mother had been there for the last couple of years, passing in April having reached 100. She was always well cared for and the team were lovely. However, it's a very different thing when it's your husband going in for palliative care, but we are so grateful that this is where he went. The home itself has a warm, welcoming feel, with spacious corridors, cosy sitting rooms, tea and biscuits always on hand, and lovely gardens to step out into when you need a breath of fresh air. The team were simply amazing. They couldn't have been kinder - to my husband in his last couple of weeks, and to us as a family in those final days when we camped out with him. They offered food, drinks, and hugs when we needed them, and most importantly gave him the nursing care and support that kept him comfortable and calm, allowing him to pass peacefully and feeling loved. They are a brilliant team with excellent leadership and we genuinely can't thank them enough
11 September 2025
The overall experience has been outstanding in every respect The facilities are first class and the people in the home are without exception the absolute best. Nothing more to add except - 'Thank you'
10 September 2025
Extremely impressed during short visit to see friend. Staff were exceptional. Professional & very welcoming. The home is spotless.
05 August 2025
This is the fourth home mum has been a resident in and the best. Mum's behaviour has been challenging and she has nursing needs. The staff have been very professional and caring both to mum and to me.
25 June 2025
All the staff were so caring and vigilant to the residents' safety and well being. Despite the resident feeling that they did not require care, even though they did, they were very supportive. They were also very supportive to me, who has had to deal with various situations relating to the well-being and safety of the resident.
29 April 2025
When my dad first came into the home I was anxious and unsure as to how he would settle. It soon became very clear that he was well cared for and treated with kindness and respect. My worries were misplaced. The home is calm and the staff are kind although at times I believe they are understaffed and this could be addressed by management. The entertainment is considered and the music/activities put on for the residents is excellent as too are the menu choices. My dad is happy here.
23 January 2025
I was very pleased with my husband's care. The staff were excellent, very compassionate and caring. Thank you.
23 January 2025
All the staff in the Truro, Barchester Kenwyn Care Home are very polite and professional.
06 December 2024
My husband is kept beautifully peaceful, no distress. Staff are excellent and keep my husband very well. Staff are always polite and helpful. I am made to feel welcome on my visits and show dignity and respect for my husband. No complaints.
29 November 2024
Our family member has been at Barchester Kenwyn Care Home for nearly 2 years. The facilities and decor are akin to a 5-star hotel. The dining room and menu choices are first class and delicious in variety and taste. The rooms are very comfortable and well appointed. Above all the service and care from the hugely dedicated care team for the residents is second to none. The compassion and dignity they exude with every interaction is wonderful. Nothing is too much trouble, every day they go above and beyond to ensure the residents every need is met. They do it with warmth, a smile and friendly conversation. They are nothing short of amazing. Special recognition needs to go to one in particular member of staff, she is an angel in every respect and has helped make our relative as happy as she is there.
21 May 2024
Worked very closely with the head of unit, who quickly ascertained my mother's situation, needs and indeed, future needs. Additionally, my mother had been suffering from financial abuse and other safeguarding issues. The head of unit was able to ensure measures were put in place to protect my mother. The environment, care, attention and dedication of the team have actually seen an overall improvement in my mother, who has become more engaging and doing the activities she enjoys. Further, I would like to commend the entire team who work under difficult and emotional situations and yet remain super pleasant and always with a smile, warm and friendly greetings. Thank you.
21 May 2024
We realised very quickly that the residents are treated with care and compassion but most importantly, treated with dignity. The staff make the time to know the residents so are all treated as individuals and get to know their likes and dislikes, their history and family so that the resident feels like they are with friends. Memory lane is secure, so, as family, we know Mum is not able to wander off. Food is excellent, activities are every day and varied and looking out into the gardens gives a lot of pleasure.
08 May 2024
Mum, who has dementia, has been at Kenwyn for a couple of years now. The staff work tirelessly to care for all the residents and meet their individual needs. I am always met with a smile and I find they listen to suggestions and act on them when they can. I have been kept well informed of any changes in mum's health and my consent is always asked for when changes are needed. The staff are continually looking for ways to engage with the residents and keep them as happy as possible.
02 May 2024
Lovely, friendly staff, all are happy to answer any questions or concerns. Great to see staff interacting with everyone. Lovely garden areas which are very well maintained. The meals always look appetising and plenty.
29 April 2024
Fabulous care for my dad. Lovely staff and activities.
29 April 2024
The staff are extremely friendly and helpful. The environment is very comfortable and welcoming. They cater to needs efficiently and professionally. Always greeted with a smile.
26 April 2024
My mum has been a resident at Barchester Kenwyn Care Home, Memory Lane Dementia Community, since October 2023. As a family, we feel that Mum is well cared for, safe and treated with respect and dignity. The staff are very welcoming, friendly and always happy to help. We are kept informed of any health issues that arise and appreciate the good communication and reassurance we receive.
13 April 2024
I approached the home to enquire about a two-week respite stay, post-operative convalescence and care, for my mother-in-law. From start to finish, we were all treated with care, compassion and dignity. My mother-in-law was very well cared for and even said she would come back again - this is a real compliment to the staff who cared for her. Thank you for making this an excellent experience.
27 March 2024
Staff brilliant. Family member looked after very well.