Barchester Kenwyn Care Home

Newmills Lane, Kenwyn Hill, Truro TR1 3EB

Kenwyn Care Home offers a warm, caring and friendly environment. The large en-suite bedrooms are complimented by a variety of communal sitting areas, large landscaped grounds in which to spend time together, and a wealth of gardens and borders. There's plenty going on every day, with a dedicated team of activities staff who provide a great lifestyle to the residents, and plenty of opportunity to get the best from life.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. Dedication to the best care available can be seen across the board - in their cooking, hospitality, housekeeping and in organising great opportunities for residents to enjoy their day.

Kenwyn has a long standing reputation for high quality care, and has long been the home of choice for local people wishing to live in an environment which is in keeping with their own high standards.

Group: Barchester Healthcare Ltd

Person in charge: Andrew Kirby (General Manager)

Local Authority / Social Services: Cornwall Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 109 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages from 18 to 106.

Languages Spoken by Staff (other than English): Romanian

Single Rooms: 101

Shared Rooms: 4

Rooms with ensuite WC: 101

Fees information:

We have a very transparent structure to our fees, and our manager will be more than happy to discuss this with you when you call.

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Directions:

Based on the outskirts of Truro in the delightful parish of Kenwyn, which is on the north side of this wonderful city. Easily accessed from the A30, with great bus and train links, close to Newquay Airport.

Visiting:

The home has a very open visiting policy, and encourage visitors to come and see loved ones at any time. Pets are most welcome.

Parking:

There's visitor parking on site, free of charge.

Latest Care Quality Commission* Report on Barchester Kenwyn Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Barchester Kenwyn Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for Barchester Kenwyn Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.464 for Barchester Kenwyn Care Home is calculated as follows: ( (185 Excellents x 5) + (118 Goods x 4) + (23 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 330 Ratings = 4.464

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.55 Points relating to the number of positive Reviews for Barchester Kenwyn Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 21.8 positive Reviews (109 registered maximum number of service users ÷ 5). 12 Reviews ÷ 21.8 Target = 0.550

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Barchester Kenwyn Care Home has a Review Score of 9 (9.014) from 28 Reviews


Average Ratings

  • Excellent
    17
  • Good
    10
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Kenwyn Care Home?

  • Extremely LIKELY
    21
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Kenwyn Care Home

  • Daughter of Resident/Service User
    9
  • Wife of Resident/Service User
    5
  • Husband of Resident/Service User
    4
  • Resident / Service User
    3
  • Partner of Resident/Service User
    2
  • more

The carers have always been nothing but patient and respectful to my parent. Nothing is too much to ask. They are always pleasant to all my family that visited and are always friendly and polite.

How likely would you be to recommend Barchester Kenwyn Care Home? Extremely Likely

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Average Rating:   5 out of 5

Andrew Kirby, General manager at Barchester Kenwyn Care Home responded to this review on 03 May 2018:

Thank you for taking the time to complete a review for our lovely home. I will share your comments with the staff.

Have always found this to be a lovely home and am glad my husband resides here. I know he is well cared for in nice surroundings and have no hesitation in recommending Kenwyn. Unfortunately, over the past few days, there has been insufficient staff to make it safe. As the new manager just started yesterday he will deal with this as soon as possible.

How likely would you be to recommend Barchester Kenwyn Care Home? Likely

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Average Rating:   3.6 out of 5

Andrew Kirby, General manager at Barchester Kenwyn Care Home responded to this review on 17 Apr 2018:

Thank you for taking the time to review this lovely home. I have recently started as the new manager, and can see how well the staff have cared so well for the residents. I am pleased to say I have already employed some more staff, and I look forward to meeting everyone in the coming weeks.

I am very pleased with the care my husband is receiving.

I can ask the staff anything relating to my husband and they are very eager to help. Very pleased!

How likely would you be to recommend Barchester Kenwyn Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Andrew Kirby at Barchester Kenwyn Care Home responded to this review on 27 Apr 2018:

Thank you Marlene, we really appreciate you taking the time to review our home.

I find Kenwyn nursing home maintains an excellent standard of care for my dad. He has been a resident at the dementia ward Tresco for almost four years now. I cannot praise the staff enough they are wonderful. The lady who takes charge of the ward is a beautiful person. She runs Tresco with such care for the residents, with love, patience and professional kindness. I have watched her over these years and I have only ever seen her demonstrate the highest possible standards of professional care.

How likely would you be to recommend Barchester Kenwyn Care Home? Extremely Likely

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Average Rating:   5 out of 5

My relative resides on the Tresco Unit at Kenwyn Care Home. Tresco is the dementia unit and my relative has resided there for 5 years. The nurses and staff have always shown genuine care and support, not only to my loved one but also to myself where there have been times of sadness or change. The catering staff are also an integral part of the team. The food and service is very good. I find that I can approach any member of staff on Tresco, from the nurses to the fantastic care teams and have any concerns dealt with or answered. In all circumstances, I have never felt that I cannot approach anyone that either works on Tresco or in Tresco and speak freely to them all. Everyone is courteous, caring and thoughtful and my loved one and I feel very much part of the Tresco family.

How likely would you be to recommend Barchester Kenwyn Care Home? Likely

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Average Rating:   4.8 out of 5

Very happy with the care that my mother has received over the last 12 months. The staff are brilliant as is the food. Large rooms with en-suite. Everything is clean. Our family visits range from early morning, afternoons and evenings and on different days of the week. Staff are always friendly and chatty but always putting the resident first. Nothing but praise for them all from the time we enter the front door. Thank you Kenwyn.

How likely would you be to recommend Barchester Kenwyn Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My friend went to live at Kenwyn Nursing Home to be near to her family in Cornwall. She spent 14 months there before she sadly passed away. Despite her medical condition she was always cheerful. Whenever we spoke on the telephone she often told me how kind and considerate she found the people who cared for her. This was so important to me as I live 300 miles away and could not visit regularly.

I have nothing but praise and thanks for the staff at Kenwyn who strived to make her as comfortable as possible and always had time for a friendly chat. I would not hesitate in recommending Kenwyn Nursing Home for their care and commitment to their residents.

How likely would you be to recommend Barchester Kenwyn Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Annette Russell, General Manager at Barchester Kenwyn Care Home responded to this review on 12 Oct 2017:

Thank you so much for your kind words I will ensure that your comments are passed to the team.

My partner has only been at Kenwyn for 3 weeks. To date, I am very happy with how he is getting along. I feel confident when I leave him that he is well cared for.

How likely would you be to recommend Barchester Kenwyn Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Annette Russell, General Manager at Barchester Kenwyn Care Home responded to this review on 02 Oct 2017:

Thank you for your kind words I will ensure that your thanks are passed onto the team.

Up to present date the service/care given has been very good, would like more ongoing medical condition information.
More staff needed. Not many around during staff lunch time

How likely would you be to recommend Barchester Kenwyn Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

Annette Russell, General Manager at Barchester Kenwyn Care Home responded to this review on 27 Sep 2017:

Thank you so much for your kind words I will catch you on your next visit to discuss those areas that are not to the standard we expect.

My husband is being exceptionally well looked after by a lovely team of people. They make me feel confident that he is getting the best possible quality of life despite his serious disabilities.
He particularly enjoys going out into the gardens in his wheelchair whenever it is sunny.
The food is really nice and the staff encourage him to eat regularly and sensibly.
I am so glad that there was a bed for him.

How likely would you be to recommend Barchester Kenwyn Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Annette Russell, General Manager at Barchester Kenwyn Care Home responded to this review on 27 Sep 2017:

Thank you so much for your positive comments we really appreciate them I will ensure that your thanks and praise are passed on to the whole team.

The staff are very caring and have a good rapport with residents and relatives. It would seem that more staff are required. This becomes obvious at meal times when staff are assisting residents who cannot feed themselves. If any resident requires other assistance at this time, i.e. to go to the toilet or any other help, then nobody is available. The resident then becomes quite distressed.
Laundry can be a problem at times as items of clothing go missing for long periods.
I suggest that regular meetings with management and relatives would be a good idea to sort the problems.

How likely would you be to recommend Barchester Kenwyn Care Home? Likely

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Average Rating:   3.9 out of 5

Annette Russell, General Manager at Barchester Kenwyn Care Home responded to this review on 02 Oct 2017:

Thank you for your kind words which I will ensure are passed onto the team.

I have been a resident at Kenwyn Care Home (one of the Barchester Group) and during that time I have noticed the standards have dropped considerably.
I am a coeliac and diabetic - I do not always receive suitable food to suit my requirements.
Some time ago I was placed on an uncomfortable mattress which resulted in me experiencing very bad backaches.
I have now a bariatric mattress which I hope will alleviate my pain.
The manageress is most unsympathetic on most wants - never visits patients regularly.

How likely would you be to recommend Barchester Kenwyn Care Home? Neither Unlikely or Likely

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Average Rating:   2.6 out of 5

It was a blessing to me that my dad was cared for at Kenwyn Nursing Home. My dad would always have preferred to remain in his own home, however, Kenwyn, and the care team there made him the most comfortable that I could have imagined him being anywhere, and was like a home from home. The staff at Kenwyn made every effort to ensure my dad enjoyed his time at Kenwyn and cared for him so well. It removed the worry for me as his daughter as I knew that he was receiving such great care. I shall remain eternally grateful for the care, company and love that my dad received from so many of the staff at the home and would not hesitate to recommend anyone looking for a nursing home to select Kenwyn.

How likely would you be to recommend Barchester Kenwyn Care Home? Extremely Likely

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Average Rating:   5 out of 5

Annette Russell, General Manager at Barchester Kenwyn Care Home responded to this review on 08 Sep 2017:

Thank you so much for your kind words and recommendation. We are delighted to know that you were happy with the care and attention received whilst your Dad was at Kenwyn Care Home. I will pass on your comments to the whole staff team who will be thrilled that you were happy with the service they provided.

My husband is being very well cared for by all your dedicated staff.

How likely would you be to recommend Barchester Kenwyn Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My sister is very lucky to be a resident in Barchester Kenwyn Care Home. The staff are very caring and nothing is too much trouble. Recently, my sister was admitted to hospital with a respiratory infection, two members of the home visited her there. The rooms are large, well decorated and well maintained. My sister often catches the corner in her room with her wheelchair and the maintenance people quickly repair it. My sister is kept occupied by the activities section and on occasion goes out for the day in home's mini-bus. Best of all, my sister is happy and content at Barchester Kenwyn Care Home.

How likely would you be to recommend Barchester Kenwyn Care Home? Extremely Likely

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Average Rating:   5 out of 5

When I first came here I was at a very low point in my life. Gradually I have become stronger and happier due to the care I have received from Kenwyn staff. There is always a qualified member of staff on each unit. They always inform my case manager of any problems.

How likely would you be to recommend Barchester Kenwyn Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

From the moment you enter Kenwyn Care Home, you are aware of the fresh, welcoming reception area and very pleasant staff. This continues throughout the unit. The care staff work in such challenging circumstances, physically and mentally. I so appreciate the kindness and care given to my husband and also for the support and compassion given to me. I am on this heartbreaking journey but along the way I have met the most wonderful care staff to whom I shall be forever grateful.

How likely would you be to recommend Barchester Kenwyn Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My Mum lived at Kenwyn Care Home for the last 5 weeks of her life. She received the finest care possible, delivered by some very good nurses and carers.
Mum was so well cared for. She was treated respectfully and when mum passed away the staff were so kind to me and my family.

How likely would you be to recommend Barchester Kenwyn Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Information from NHS slow to filter to Kenwyn therefore a lack of information concerning mum's needs. Due to staff relations not all staff up to speed on Mum's health needs. Observations would suggest some staff shortages at weekends, although all staff are pleasant and relate to mum.
An information chart discretely displayed (ie. on back of door) would ensure that correct feeding vessels are used and issued. This has also been noted in the dining room. This chart would also inform her daily routine: We have found the nursing and caring staff lovely. Due to lack of dementia mobility mum needs stimulating and is frustrated with her incapacity in terms of bringing like-minded individuals together socially would be beneficial and stimulating.
Great efforts were made at Christmas by the staff.

How likely would you be to recommend Barchester Kenwyn Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My father has been in Kenwyn for 18 months following a stroke. He has gradually deteriorated mentally and physically, but through no fault of the home. They have kept him well fed, warm, clean and tidy whilst keeping him entertained within his limits of attention. Early in his stay he was able to go on trips and was regularly taken to church. In a recent illness they organised medical care and kept us informed of progress (as we were abroad).

How likely would you be to recommend Barchester Kenwyn Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

In the eight weeks since my daughter moved into Kenwyn Care Home she has had the best medical attention she has had for some time, the carers are cheerful and helpful and the management hard working and approachable, always ready to discuss any problems that might arise. She has made friends since she has been in Glendurgen section and she is happier and more settled than she has been for some time.

How likely would you be to recommend Barchester Kenwyn Care Home? Likely

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Average Rating:   5 out of 5

I visit my wife every Saturday alonf with my daughter. My wife is very well cared for at Kenwyn, she is kept clean, well dressed and groomed. The food is excellent and the staff are very professional and caring. We could not wish for a better place than Kenwyn for her to stay.

How likely would you be to recommend Barchester Kenwyn Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

From my perspective the locations and the grounds are excellent, the fact that the home was purpose built has many positive implications. I applaude and avail myself of the open house visiting policy. This for me is very important, I visit frequently as do friends. My experiences are limited to reception and Treso dementia ward where there is a great family atmosphere which I try to encourage. The nursing staff are most helpful and also facilitate the medical care with dedicated professionalism. The carers are very competent, show extreme patience at times, often go beyond the call of duty, they are the salt of the earth. We would miss them so if they moved on.

How likely would you be to recommend Barchester Kenwyn Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

The review was helpful and constructive. The review was carried out systematically and thoroughly and careful consideration was given to all matters which were of special concern such as a noticeable change in behaviour. The review lasted some two hours and I left feeling satisfied that my sons needs were understood and were being catered for.

How likely would you be to recommend Barchester Kenwyn Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My mother came to Kenwyn at the beginning of January. the initial process was handled very professionally by the Deputy Manager and the move was handled well. The staff are all very friendly, helpful and supportive. I have had issues with the laundry service which needs to be better organised. The staff treat my mother very kindly despite her dementia and frailty. She is checked every 30 minutes to ensure she is ok. The food is good and the staff have now found her portion size which makes eating easier. Overall we are very happy to have found Kenwyn for her.

How likely would you be to recommend Barchester Kenwyn Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

A great deal of money has been spent on the building and upgrading of rooms etc and not much spent on increasing staffing levels. The rooms were very good before improvements.

How likely would you be to recommend Barchester Kenwyn Care Home? Likely

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Average Rating:   4 out of 5

Excellent home, caring staff and management, very efficient see below ticked boxes.

How likely would you be to recommend Barchester Kenwyn Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My mother is always well cared for and feels comfortable whenever I visit her. I feel she had a good Christmas and is contented. Her room is looking a little shabby now and needs decoration and updated with a wet room, hopefully will be done in the near future, but I understand the foyer and corridors are being decorated first. I feel residents rooms should be updated as first priority as that is where my mother spends her life and would have a greater benefit to her.

How likely would you be to recommend Barchester Kenwyn Care Home? Likely

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Average Rating:   3.9 out of 5

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Bed Vacancies

Bed Vacancies

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

Andrew

Andrew Kirby

Job Title: General Manager

Joined: 2018

Description:

Hi, my name is Andrew and I am the manager of Kenwyn Care Home. I have been a registered nurse for nearly 30 years, and really enjoy bringing joy to people's lives regardless of their age or infirmities.

We have a wonderful home here, and I am really looking forward to making the most of working with the lovely staff and residents at Kenwyn.

It's a very open home, with everyone enjoying their lives, and spending good times with us and each other. there's never a dull moment here, and the home is full of laughter and fun. I do hope you will come and join us.

Hayley

Hayley Oakley-Rowe

Job Title: Deputy Manager

Joined: 2017

Description:

Hayley is a registered nurse with twenty years experience in healthcare.

Hayley is passionate about making a difference to people's lives, and ensuring residents have the opportunity to live their lives to the full in Kenwyn.

Hayley enjoys spending time with her family, has an appreciation of art, and loves reading autobiographies and history.

Jackie

Jackie Jefferies

Job Title: Sister of Trellisick

Description:

Jackie has been at Kenywn for 17 years and is among some of our longest serving staff at the home.

Kitchen Staff

Kitchen Staff

Job Title: 2nd Chef and Ktchen Assistants

Joined: 2010

Description:

Gloria, Andrew and Tara are some of the catering staff who cook all the lovely food the home provides for the residents, families and staff at the home.

All the food is freshly prepared in our well equipped 5 star kitchen, and the aromas of the food cooking in the ovens can often be enjoyed throughout the home.

The team always ensure that all diets are catered for, and that residents are able to get the food they love as the catering team meet with residents to find out their favourite foods.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Kenwyn Care Home