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Barchester Kenwyn Care Home

Newmills Lane, Kenwyn Hill, Truro, Cornwall TR1 3EB
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The staff are warm, friendly, caring and professional. Nothing is ever too much troublePeter E(Husband of Resident/Service User)
Barchester Kenwyn Care Home, Truro
A lovely warm and friendly atmosphere with caring staffDana E(Daughter of Resident/Service User)
Barchester Kenwyn Care Home, Truro
Nothing but praise for them all from the time we enter the front doorCarol R(Daughter of Resident/Service User)
Barchester Kenwyn Care Home, Truro

Kenwyn Care Home offers a warm, caring and friendly environment. The large en-suite bedrooms are complimented by a variety of communal sitting areas, large landscaped grounds in which to spend time together, and a wealth of gardens and borders. There's plenty going on every day, with a dedicated team of activities staff who provide a great lifestyle to the residents, and plenty of opportunity to get the best from life.

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Care Provided by Barchester Kenwyn Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 102 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,689N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Kenwyn Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Haley Welland(General Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 106

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (94)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (31)

Visiting

  • The home has a very open visiting policy, and encourage visitors to come and see loved ones at any time. Pets are most welcome.

Parking

  • Visitor parking on site, free of charge.

Barchester Kenwyn Care Home Reviews (104)

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9.7

Barchester Kenwyn Care Home has a Review Score of 9.7 (9.658) out of 10, based on 19 reviews in the last 2 years. Over all time Barchester Kenwyn Care Home has 104 reviews.

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Review from Lyn H (Daughter of Resident) published on 28 February 2023 Submitted via Website
Overall Experience

As a family we have been very happy with the care our father had received since his stroke in November. All the staff are friendly, caring and professional in their care for Dad and he is definitely in the right place for his care and safety. Staff are always willing to help like today when I couldn’t get a taxi arranged due to school pickups, the manager drove us in the minibus to an audiologist appointment and ensured Dad arrived safely in time for his appointment. The staff take responsibility for the care and support and Dad is very happy and cared for at Barchester Kenwyn.

Reply from Adele Beaton, Homes Services Advisor at Barchester Kenwyn Care Home

On behalf of the manager, I would like to thank you so much for taking the time to leave this review. It's always good to receive feedback, especially when it comes in such a positive form! It is especially good to hear that you feel the Kenwyn staff team are so helpful. It was myself who took you...  

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Review from Stewart T (Friend of Resident) published on 9 January 2023 Submitted via Website
Overall Experience

The kindness, compassion and love which our elderly friend received from the staff at Kenwyn were outstanding. Her last days were made as comfortable as possible, she was never alone, and we will be forever grateful for the care she received. I cannot speak highly enough of the staff at Kenwyn. Thank you so much.

Reply from Thomas Humphrey, Activities Coordinator at Barchester Kenwyn Care Home

Thank you for taking the time to leave this lovely review. We are so pleased you feel this way, and Kenwyn's doors are always open to relatives and friends of residents who have left us.

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Review from Paul S (Son of Resident) published on 9 December 2022 Submitted via Website
Overall Experience

I would like to say a very big thank you to all at Kenwyn Care Home who provided excellent care for my Father over the last 9 months of his life. He was looked after by their memory Lane/Tresco team at a time in my father's life when his care was very complex and demanding. The home is clean, well-presented, friendly and well-staffed. It was wonderful to see how caring the staff were whilst also at the same time able to provide expert nursing care for his dementia. I am very grateful for the service provided which allowed me to sleep at night knowing he was being looked after so well. Thank you.

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Review from L S (Friend of Resident) published on 21 November 2022 Submitted via Website
Overall Experience
I recently visited Kenwyn Care Home and was met by a lovely manager.
I was offered a drink and a slice of Victoria sponge made by the chef that morning, it was delicious. The manager took the time to show me around the home and answered all my questions. I felt completely at ease.
The staff who saw me all took the time to say hello.

Thank you to the manager time you were a professional to the core, and you and your team made me so very welcome.

Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home
On behalf of the General Manager of Kenwyn, I would like to extend a heartfelt thank you for this lovely feedback.
The manager is indeed professional and will happily take time out of her busy schedule to make sure that anybody who visits Kenwyn feels extremely welcome.

Again, thank you.

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Review from C H (Daughter of Resident) published on 16 August 2022 Submitted via Website
Overall Experience

My father has just been admitted. Our experience from the initial enquiry phone call through to his admission and welcome has been absolutely top rate. The efficiency, kindness and genuine interest in Dad and us as a family warmed our hearts. Last night, his first at Kenwyn, he told me he was pleased and happy, what more can one ask than to know Dad is safe, secure and satisfied. Thank you to all involved.

Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home

On behalf of the General Manager and all of us at Kenwyn Care home, we would like to extend a warm thank you to you for this review. It is wonderful to hear your father felt settled on his first night. Thank you for trusting us with his care, our residents are at the very heart of all we do.

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Review from Kevin E (Son of Resident) published on 27 July 2022 Submitted via Website
Overall Experience

I would like to say that Barchester Kenwyn Care Home provided excellent care for my mother over a long period of time. She was looked after by their memory team at a time in my mother's life when her care was very complex and demanding. The home is clean, well presented, friendly and well staffed. It was wonderful to see how valuing and caring the staff were whilst also at the same time able to provide expert nursing care. I am very grateful for the service provided which allowed me to sleep at night knowing she was being looked after so well. Thank you.

Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home

On behalf of Marie, the General Manager of Kenwyn Care Home, I would like to take this opportunity to thank you for taking the time to write this review. I will make sure your thoughts are shared with the staff team. Your words do seem like an authentic reflection of the hard work and dedication of the whole team show each day. Thank you again.

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Review from J P (Friend of Resident) published on 29 June 2022 Submitted via Website
Overall Experience

Really lovely place. Knowledgable and friendly staff who do so much for my friend. Nice and close to the town. She likes the food and the singers particularly, and we had a great time at the garden party!

Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home

On behalf of the General Manager of Kenwyn, I would like to say a huge thank you for taking the time to leave this review. All our reviews are important to us and we welcome your positive words regarding food, activities and events here at Kenwyn. I will ensure that your feedback is passed on to the team. Thank you

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Review from Paul V (Son of Resident) published on 6 June 2022 Submitted via Postal Card
Overall Experience

On our many visits to my mother (dementia ward), we have found the staff and care to a high standard and have kept us informed of any situation that needed attention. We are very happy to entrust our mother to your amazing care.

Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home

Dear Paul, on behalf of the general manager here at Kenwyn Care Home, I would like to extend a huge thank you for taking the time to write and post this review. We take all of our reviews very seriously; however, your kind words will mean a lot to the whole team here at Kenwyn, and we will be sure to pass them on. Thank you.

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Review from Rachel J (Daughter of Resident) published on 12 April 2022 Submitted via Website
Overall Experience
What a Great team the staff at Kenwyn are. My mother who is in the Dementia unit had her birthday today and they put on a lovely display of balloons, banners and made a special cake for mum as she can only really eat pureed food so it was lovely to see they went out of their way to make it special.
I honestly cannot thank the staff for all they do for my mum and to mum they are her family and that means the world to me.
People are very quick to judge carers and nurses and just presume everything should be done perfectly but do they realise what actually goes into caring especially with very demanding patients who require specialised help.

We as relatives obviously want the very best care and it is very easy for us to say your not doing this or that right but I know if I spent a few days actually inside the home doing the work they do opinions and expectations would change. They deserve our praise so please be nice relatives.

Reply from Marie Wilson, General Manager at Barchester Kenwyn Care Home

Thank you for taking the time to write this remarkable review. Our Residents are absolutely at the focus and heart of all we do. We take all our reviews seriously and see them as an opportunity for reflection. A review that raises a potential issue is a review that we can implement change if...  

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Review from G L (Husband of Resident) published on 12 April 2022 Submitted via Postal Card
Overall Experience
Very polite staff and willing to assist when required. Pleasant on the telephone and answer precisely. Offer good quality care for my dear wife.

The room is always tidy and clean.

Reply from Marie Wilson, General Manager at Barchester Kenwyn Care Home

Thank you so much for taking the time to write this postal review. We take all of our feedback extremely seriously. Your comments are hugely appreciated and will of course be shared with the whole team at Kenwyn. Thank you.

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Review from Danny N (Son of Resident) published on 12 April 2022 Submitted via Website
Overall Experience
My Mother came to this home in February. I live out of the county it was hard but the Service Advisor talked me through the process and put my mind at ease. Since she has been admitted mum has settled well and enjoying her meals and is still close to her old home in Cornwall, where her friends are.
Living far away is hard but the staff let me do virtual visits, talking to my mum on video calls. She has never been one for technology but the staff support her. My wife and I are reassured she is cared for and not alone anymore.

Thank you

Reply from Marie Wilson, General Manager at Barchester Kenwyn Care Home

Thank you so much for your review and for taking the time to write it. The Care of our residents is at the heart of all we do here at Kenwyn and reviews like yours are a true testament to the hard work of the entire team. We are so happy to hear of your experience and how happy your Mother is. We will share your 5-star review with the whole Kenwyn team. Thank you.

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Review from S B (Resident / Service User) published on 6 April 2022 Submitted via Website
Overall Experience
After moving to another care home, I realised people actually cared about me. I felt bullied at Kenwyn Care Home which came from the management down. Always talking behind residents' and family members' backs and sadly hiding the truth. Kenwyn used to be a lovely place when I first arrived but it became toxic and the activities and money they were given during even covid times was zero. Terrible activities and that was really hard for me mentally being locked into a care home.

They are more worried about their chandeliers than caring for the residents. The one person who really cared about me and all of the residents was the Sister on my unit. All the kind and good staff left. People need to know the truth and how they made me feel.

Reply from Adele Beaton, Homes Services Advisor at Barchester Kenwyn Care Home

On behalf of the General Manager of Kenwyn, I would like to thank you for taking the time to bring your experience to our attention, we take all our feedback extremely seriously. We always welcome and encourage the opportunity to be able to discuss any concern in person to enable us to identify...  

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Review from Maureen D (Sister of Resident) published on 6 April 2022 Submitted via Website
Overall Experience

Just returned from a fruitless visit to see my sister who is end of Life at Kenwyn Care Home. Nowhere on the write up about Kenwyn do they advise friends or families not to visit as they have an outbreak of Covid at the moment. At the door, we were told they have been closed already a few days. Why was this not put on their site to prevent worthless visits? Sometimes family travelling many miles to get here.

Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home
On behalf of the General Manager of Kenwyn, I would like to thank you for taking the time to bring your experience to our attention and reassure you that we take all our feedback extremely seriously
Would you be available for a call to discuss this further?

Our colleague who met you at the door...  

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Review from S T (Daughter of Resident) published on 23 March 2022 Submitted via Website
Overall Experience

This home was recommended by professionals but there was a definite lack of care and compassion towards my mum. The list of issues is long, basic needs not attended to, very rude manager (think she may have left) both to other professionals and family members and staff. Mum's needs were not met and were often overlooked. Staff told me on one occasion that she was having CPR when in fact it was a different client with the same Christian name. She went without meds because staff refused to allow entry to a named person despite Government guidelines saying to the contrary. They tried to feed her fish and chips when they knew she was finding it hard to swallow. She could barely swallow yoghurt or ice cream never mind chips! They failed to listen to her needs and suggested instead that we were purely thinking of ourselves. Mum was distressed and confused without the reassurance she needed. The whole experience was horrendous and I would never recommend this home to anyone for a loved one.

Reply from Adele Beaton, Homes Services Advisor at Barchester Kenwyn Care Home
On behalf of the General Manager of Kenwyn, I would like to thank you for taking the time to bring your experience to our attention, we take all our feedback extremely seriously.

We always welcome and encourage the opportunity to be able to discuss any issue in person to enable us to identify...  

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Review from S W (Friend of Resident) published on 21 March 2022 Submitted via Website
Overall Experience

Kenwyn is very clean and tidy. There is a lovely warm atmosphere as soon as you walk through the door and the staff at Kenwyn are amazing they are very friendly, caring and professional and nothing is ever too much trouble for them.

Reply from Adele Beaton, at Barchester Kenwyn Care Home

On behalf of Marie, the General Manager here at Kenwyn, we would like to say a huge thank you, for your comments and feedback. This is a real testament to the hard work and dedication of the staff. Thank you

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Review from Karen W (Friend of Resident) published on 21 March 2022 Submitted via Website
Overall Experience

I just want to say a huge thank you to all the staff for looking after my friend, she has the best care and is really supported. When I visit her it,s nice to see her so happy. The home is wonderful and I could not ask for anything more.

Reply from Adele Beaton, at Barchester Kenwyn Care Home

Hello Karen. On behalf of Kenwyn's Manager Marie, we would like to say a huge thank you for taking the time to write this review. Your feedback is important and means a lot to the whole team here at Kenwyn. Thank you

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Review from C W (Wife of Resident) published on 25 November 2021 Submitted via Postal Card
Overall Experience

During regular visits, I have got to know many staff members at Kenwyn. The reception team are warm, friendly and supportive. I have nothing but praise and admiration for the nurses and carers who work closely with the residents. I admire and commend their fortitude and cheerful, unfaltering dedication to their work, dealing as they do with a multitude of complex cases. Given that I never planned for my husband to require 24-hour care, he could not be in a better place.

Reply from Adele Beaton, Homes Services Advisor at Barchester Kenwyn Care Home

Thank you so much for taking the time to write this review. The team at Kenwyn work tirelessly and your words and acknowledgement really do mean a lot. It is wonderful to know how happy you are with the care that your husband receives. Thank you.

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Review from Rebecca P (Niece of Resident) published on 25 November 2021 Submitted via Website
Overall Experience
My aunt has resided in the home for 6 months when she became too frail to be at home and needed additional support. The home is beautiful and my aunt says it feels like a home from home for her. She has a better social life with other residents than she did when she was at home. Making friends and doing activities her mental wellbeing is the best it's been for years and her physical health is being supported.
She enjoys her meals and has gained weight.
The staff are lovely and so supportive and keep me informed as to her next of kin along the way.

This was the best move for my aunt and she is blooming again in Kenwyn.

Reply from Adele Beaton, Homes Services Advisor at Barchester Kenwyn Care Home

Thank you so much for taking the time to write this review, Rebecca. Your words mean a lot to us and are a real testament to the wonderful team that we have here at Kenwyn. It's wonderful to hear how settled and happy your Aunt is, and that the move has had such a positive impact on her physical and mental health. I agree, Kenwyn truly is a home from home. Thank you once more.

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Review from Claire A (Niece of Resident) published on 30 June 2021 Submitted via Website
Overall Experience

The manager and her team have created a kind, compassionate and caring environment at Kenwyn. Our aunt and uncle have been treated with genuine care and it has been a real comfort to us, knowing that they are safe. The medical care that they receive is comprehensive and the staff on both Tresco and Trelissick have been amazingly kind and caring. I have utter confidence in Kenwyn and the staff there; their professionalism means that we don’t need to worry, even during a very difficult time for the family.

Reply from Nikki Culleton, General Manager at Barchester Kenwyn Care Home

Thank you so much for your kind words, Claire. I hope that myself and my team have supported you and your family during this difficult period. I agree with you that all of my team are amazing and show nothing but true dedication to our residents. Myself and my team are always here for you at any time.

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Review from D K (Husband of Resident) published on 2 June 2021 Submitted via Postal Card
Overall Experience

My wife was admitted to the care home with dementia. The care that she has received been absolutely wonderful in every way. I feel so reassured after each visit that she is in the best place possible with the condition she has. Most of all she is happy and enjoying time with the staff on the ward who make the most of every day for my wife. It is also a great comfort to my 3 children and their families who feel exactly the same as me in their praise for the staff and the care home.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 June 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (29) & Events (0)

News
  • 15 Dec 2025

    Our team got into the festive spirit by dressing up as elves to support Elf Day and raise money for the Alzheimer's Society. Supporting people living with dementia and their...

  • 10 Dec 2025

    Our residents living with dementia, recently attended a special tea dance, which offered a blend of music and dancing, with and without ribbons, and a chance to socialise with others....

  • 05 Dec 2025

    Residents enjoyed an unusual and uplifting experience this week as ZooLab brought in a selection of exotic animals for an interactive session. The visit, which forms part of the home's...

Upcoming Events

There are no upcoming events for Barchester Kenwyn Care Home.

Awards / Recognitions (36)

Accreditations

There are no accreditations posted yet for Barchester Kenwyn Care Home.

Meet the Team (6)

Haley Welland
Haley WellandJob Title:General ManagerJoined: 2021

Hello and welcome, I am Haley Welland, and I am the General Manager here at Kenwyn Care Home

With over a decade’s worth of experience in health and social care, I am a passionate registered manager with a wealth of knowledge, including managing nursing, residential and community care. I have extensive knowledge in supporting residents with dementia to live well and have a passion for encouraging dementia friendly support within our local community. As a dementia champion and dementia care mapper with the University of Bradford, I am competent in supporting colleagues to understand quality care for those living with dementia.

The majority of my career has been working in Cornwall with the local community and healthcare professionals, and therefore have a solid understanding of how best to support our local residents.

I have a very active role in the lives of all residents, ensuring resident-centred care is delivered by every member of staff to a high standard. My passion for quality care is fuelled by my own personal experiences of placing loved ones in the hands of care teams. I feel my own experiences have moulded me into the manager I am today, and I take pride in my ability to support residents, families and friends to make informed choices about the care options available to them, including how to live as independently for as long as possible.

I look forward to welcoming you at Kenwyn Care Home.

Adelina Dan
Adelina DanJob Title:Deputy ManagerJoined: 2018

Adelina has been a valued member of the Kenwyn team since 2018.

Extremely skilled in her field, Adelina is the Deputy Manager at Kenwyn and has previously been a Unit Manager for our Tresco Community.

Adelina is loved by residents, relatives and staff and works incredibly hard. Her passion for her work and residents stands out.

Adelina has been a nurse for more than 10 years. She chose Barchester due to its reputation for Person-Centred Care.

Ela Wisniewska
Ela WisniewskaJob Title:Pencarrow Community ManagerJoined: 2005

Ela has been a valued member of the Kenwyn team for 20 years. Her dedication to building strong relationships with residents and their families ensures everyone feels truly at home. Ela is passionate about providing the highest standard of care and creating a warm, welcoming environment where residents feel supported and cherished.

Outside of work, Ela loves exploring the UK in her favourite adventure so far has been travelling the iconic Scotland NC500 route. When she's not on the road, Ela enjoys relaxing with a good movie.

Holly Rimmer
Holly RimmerJob Title:Head of Housekeeping and Speak up ChampionJoined: 2018

Holly joined Kenwyn in 2018 as a carer, bringing dedication and compassion to her role. Over the years, her commitment to excellence and her natural leadership skills have seen her progress to head of Housekeeping. Holly leads her team with the same care and attention to detail she has always shown, ensuring Kenwyn remains a welcoming and comfortable home for all.

Holly is also Kenwyn's Speak Up Champion and says: "As speak up champion for the home, I act as a voice for colleagues to express their ideas, develop new ways of working and a pathway for them to report concerns. I regularly meet with the manager to discuss the running of the home from the colleagues’ perspective and am grateful that my colleagues feel able to trust me to speak to."

Mercy Sebuava
Mercy SebuavaJob Title:Senior CarerJoined: 2017

Mercy is an amazing Senior Carer and has done some amazing work both on our Glendurgan and Pencarrow unit!

Martin Williams
Martin WilliamsJob Title:GardenerJoined: 2020

Martin first joined Kenwyn in a Housekeeping role, although his ambition was always to become Kenwyn's Gardener.

This year his dream came true and Martin took his longed-for role. Martin absolutely loves his work and it is clear for all to see.

Kenwyn's gardens are truly a hidden gem and an extension of the luxury Kenwyn offers. He has a lot to keep on top of, but with his passion for his role and Kenwyn, he continues to do a fantastic job.

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