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Barchester Kenwyn Care Home

Newmills Lane, Kenwyn Hill, Truro, Cornwall TR1 3EB
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The staff are warm, friendly, caring and professional. Nothing is ever too much troublePeter E(Husband of Resident/Service User)
Barchester Kenwyn Care Home, Truro
A lovely warm and friendly atmosphere with caring staffDana E(Daughter of Resident/Service User)
Barchester Kenwyn Care Home, Truro
Nothing but praise for them all from the time we enter the front doorCarol R(Daughter of Resident/Service User)
Barchester Kenwyn Care Home, Truro

Kenwyn Care Home offers a warm, caring and friendly environment. The large en-suite bedrooms are complimented by a variety of communal sitting areas, large landscaped grounds in which to spend time together, and a wealth of gardens and borders. There's plenty going on every day, with a dedicated team of activities staff who provide a great lifestyle to the residents, and plenty of opportunity to get the best from life.

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Care Provided by Barchester Kenwyn Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 102 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,689N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Kenwyn Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Haley Welland(General Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 106

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (94)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (31)

Visiting

  • The home has a very open visiting policy, and encourage visitors to come and see loved ones at any time. Pets are most welcome.

Parking

  • Visitor parking on site, free of charge.

Barchester Kenwyn Care Home Reviews (104)

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9.7

Barchester Kenwyn Care Home has a Review Score of 9.7 (9.658) out of 10, based on 19 reviews in the last 2 years. Over all time Barchester Kenwyn Care Home has 104 reviews.

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Showing 104 reviews matching selected criteria
Review from S F (Wife of Resident) published on 27 April 2018 Submitted via Postal Card
Overall Experience

Have always found this to be a lovely home and am glad my husband resides here. I know he is well cared for in nice surroundings and have no hesitation in recommending Kenwyn. Unfortunately, over the past few days, there has been insufficient staff to make it safe. As the new manager just started yesterday he will deal with this as soon as possible.

Reply from Andrew Kirby, General manager at Barchester Kenwyn Care Home

Thank you for taking the time to review this lovely home. I have recently started as the new manager, and can see how well the staff have cared so well for the residents. I am pleased to say I have already employed some more staff, and I look forward to meeting everyone in the coming weeks.

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Review from Anne W (Daughter of Resident) published on 5 February 2018 Submitted via Postal Card
Overall Experience

My relative resides on the Tresco Unit at Kenwyn Care Home. Tresco is the dementia unit and my relative has resided there for 5 years. The nurses and staff have always shown genuine care and support, not only to my loved one but also to myself where there have been times of sadness or change. The catering staff are also an integral part of the team. The food and service is very good. I find that I can approach any member of staff on Tresco, from the nurses to the fantastic care teams and have any concerns dealt with or answered. In all circumstances, I have never felt that I cannot approach anyone that either works on Tresco or in Tresco and speak freely to them all. Everyone is courteous, caring and thoughtful and my loved one and I feel very much part of the Tresco family.

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Review from Kate M (Daughter of Resident) published on 31 January 2018 Submitted via Postal Card
Overall Experience

I find Kenwyn nursing home maintains an excellent standard of care for my dad. He has been a resident at the dementia ward Tresco for almost four years now. I cannot praise the staff enough they are wonderful. The lady who takes charge of the ward is a beautiful person. She runs Tresco with such care for the residents, with love, patience and professional kindness. I have watched her over these years and I have only ever seen her demonstrate the highest possible standards of professional care.

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Review from Carol R (Daughter of Resident) published on 23 January 2018 Submitted via Website
Overall Experience

Very happy with the care that my mother has received over the last 12 months. The staff are brilliant as is the food. Large rooms with en-suite. Everything is clean. Our family visits range from early morning, afternoons and evenings and on different days of the week. Staff are always friendly and chatty but always putting the resident first. Nothing but praise for them all from the time we enter the front door. Thank you Kenwyn.

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Review from Diana S (Friend of Resident) published on 12 October 2017 Submitted via Website
Overall Experience

My friend went to live at Kenwyn Nursing Home to be near to her family in Cornwall. She spent 14 months there before she sadly passed away. Despite her medical condition she was always cheerful. Whenever we spoke on the telephone she often told me how kind and considerate she found the people who cared for her. This was so important to me as I live 300 miles away and could not visit regularly.

I have nothing but praise and thanks for the staff at Kenwyn who strived to make her as comfortable as possible and always had time for a friendly chat. I would not hesitate in recommending Kenwyn Nursing Home for their care and commitment to their residents.

Reply from Annette Russell, General Manager at Barchester Kenwyn Care Home

Thank you so much for your kind words I will ensure that your comments are passed to the team.

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Review from Walter W (Husband of Resident) published on 2 October 2017 Submitted via Postal Card
Overall Experience
The staff are very caring and have a good rapport with residents and relatives. It would seem that more staff are required. This becomes obvious at meal times when staff are assisting residents who cannot feed themselves. If any resident requires other assistance at this time, i.e. to go to the toilet or any other help, then nobody is available. The resident then becomes quite distressed.
Laundry can be a problem at times as items of clothing go missing for long periods.

I suggest that regular meetings with management and relatives would be a good idea to sort the problems.

Reply from Annette Russell, General Manager at Barchester Kenwyn Care Home

Thank you for your kind words which I will ensure are passed onto the team.

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Review from Janice M (Partner of Resident) published on 2 October 2017 Submitted via Postal Card
Overall Experience

My partner has only been at Kenwyn for 3 weeks. To date, I am very happy with how he is getting along. I feel confident when I leave him that he is well cared for.

Reply from Annette Russell, General Manager at Barchester Kenwyn Care Home

Thank you for your kind words I will ensure that your thanks are passed onto the team.

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Review from Albert (Wife of Resident) published on 27 September 2017 Submitted via Postal Card
Overall Experience
Up to present date the service/care given has been very good, would like more ongoing medical condition information.

More staff needed. Not many around during staff lunch time

Reply from Annette Russell, General Manager at Barchester Kenwyn Care Home

Thank you so much for your kind words I will catch you on your next visit to discuss those areas that are not to the standard we expect.

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Review from C S (Wife of Resident) published on 27 September 2017 Submitted via Postal Card
Overall Experience
My husband is being exceptionally well looked after by a lovely team of people. They make me feel confident that he is getting the best possible quality of life despite his serious disabilities.
He particularly enjoys going out into the gardens in his wheelchair whenever it is sunny.
The food is really nice and the staff encourage him to eat regularly and sensibly.

I am so glad that there was a bed for him.

Reply from Annette Russell, General Manager at Barchester Kenwyn Care Home

Thank you so much for your positive comments we really appreciate them I will ensure that your thanks and praise are passed on to the whole team.

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Review from Sarah N (Daughter of Resident) published on 27 September 2017 Submitted via Website
Overall Experience

It was a blessing to me that my dad was cared for at Kenwyn Nursing Home. My dad would always have preferred to remain in his own home, however, Kenwyn, and the care team there made him the most comfortable that I could have imagined him being anywhere, and was like a home from home. The staff at Kenwyn made every effort to ensure my dad enjoyed his time at Kenwyn and cared for him so well. It removed the worry for me as his daughter as I knew that he was receiving such great care. I shall remain eternally grateful for the care, company and love that my dad received from so many of the staff at the home and would not hesitate to recommend anyone looking for a nursing home to select Kenwyn.

Reply from Annette Russell, General Manager at Barchester Kenwyn Care Home

Thank you so much for your kind words and recommendation. We are delighted to know that you were happy with the care and attention received whilst your Dad was at Kenwyn Care Home. I will pass on your comments to the whole staff team who will be thrilled that you were happy with the service they provided.

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Review from R T (Resident / Service User) published on 19 September 2017 Submitted via Postal Card
Overall Experience
I have been a resident at Kenwyn Care Home (one of the Barchester Group) and during that time I have noticed the standards have dropped considerably.
I am a coeliac and diabetic - I do not always receive suitable food to suit my requirements.
Some time ago I was placed on an uncomfortable mattress which resulted in me experiencing very bad backaches.
I have now a bariatric mattress which I hope will alleviate my pain.

The manageress is most unsympathetic on most wants - never visits patients regularly.

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Review from P H (Wife of Resident) published on 6 March 2017 Submitted via Postal Card
Overall Experience

My husband is being very well cared for by all your dedicated staff.

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Review from PM (Brother of Resident) published on 13 February 2017 Submitted via Postal Card
Overall Experience

My sister is very lucky to be a resident in Barchester Kenwyn Care Home. The staff are very caring and nothing is too much trouble. Recently, my sister was admitted to hospital with a respiratory infection, two members of the home visited her there. The rooms are large, well decorated and well maintained. My sister often catches the corner in her room with her wheelchair and the maintenance people quickly repair it. My sister is kept occupied by the activities section and on occasion goes out for the day in home's mini-bus. Best of all, my sister is happy and content at Barchester Kenwyn Care Home.

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Review from Alison (Daughter of Resident) published on 6 January 2017 Submitted via Website
Overall Experience
My Mum lived at Kenwyn Care Home for the last 5 weeks of her life. She received the finest care possible, delivered by some very good nurses and carers.

Mum was so well cared for. She was treated respectfully and when mum passed away the staff were so kind to me and my family.

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Review from Alan F (Husband of Resident) published on 14 April 2016 Submitted via Postal Card
Overall Experience

I visit my wife every Saturday alonf with my daughter. My wife is very well cared for at Kenwyn, she is kept clean, well dressed and groomed. The food is excellent and the staff are very professional and caring. We could not wish for a better place than Kenwyn for her to stay.

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Review from S H (Daughter of Resident) published on 4 April 2016 Submitted via Postal Card
Overall Experience
Information from NHS slow to filter to Kenwyn therefore a lack of information concerning mum's needs. Due to staff relations not all staff up to speed on Mum's health needs. Observations would suggest some staff shortages at weekends, although all staff are pleasant and relate to mum.
An information chart discretely displayed (ie. on back of door) would ensure that correct feeding vessels are used and issued. This has also been noted in the dining room. This chart would also inform her daily routine: We have found the nursing and caring staff lovely. Due to lack of dementia mobility mum needs stimulating and is frustrated with her incapacity in terms of bringing like-minded individuals together socially would be beneficial and stimulating.

Great efforts were made at Christmas by the staff.

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Review from Philip H (Son of Resident) published on 15 March 2016 Submitted via Postal Card
Overall Experience

My father has been in Kenwyn for 18 months following a stroke. He has gradually deteriorated mentally and physically, but through no fault of the home. They have kept him well fed, warm, clean and tidy whilst keeping him entertained within his limits of attention. Early in his stay he was able to go on trips and was regularly taken to church. In a recent illness they organised medical care and kept us informed of progress (as we were abroad).

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Review from U E (Mother of Resident) published on 14 March 2016 Submitted via Postal Card
Overall Experience

In the eight weeks since my daughter moved into Kenwyn Care Home she has had the best medical attention she has had for some time, the carers are cheerful and helpful and the management hard working and approachable, always ready to discuss any problems that might arise. She has made friends since she has been in Glendurgen section and she is happier and more settled than she has been for some time.

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Review from Michael K (Partner of Resident) published on 29 February 2016 Submitted via Postal Card
Overall Experience

From my perspective the locations and the grounds are excellent, the fact that the home was purpose built has many positive implications. I applaude and avail myself of the open house visiting policy. This for me is very important, I visit frequently as do friends. My experiences are limited to reception and Treso dementia ward where there is a great family atmosphere which I try to encourage. The nursing staff are most helpful and also facilitate the medical care with dedicated professionalism. The carers are very competent, show extreme patience at times, often go beyond the call of duty, they are the salt of the earth. We would miss them so if they moved on.

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Review from Ian W (Father of Resident) published on 16 February 2016 Submitted via Postal Card
Overall Experience

The review was helpful and constructive. The review was carried out systematically and thoroughly and careful consideration was given to all matters which were of special concern such as a noticeable change in behaviour. The review lasted some two hours and I left feeling satisfied that my sons needs were understood and were being catered for.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 June 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (29) & Events (0)

News
  • 15 Dec 2025

    Our team got into the festive spirit by dressing up as elves to support Elf Day and raise money for the Alzheimer's Society. Supporting people living with dementia and their...

  • 10 Dec 2025

    Our residents living with dementia, recently attended a special tea dance, which offered a blend of music and dancing, with and without ribbons, and a chance to socialise with others....

  • 05 Dec 2025

    Residents enjoyed an unusual and uplifting experience this week as ZooLab brought in a selection of exotic animals for an interactive session. The visit, which forms part of the home's...

Upcoming Events

There are no upcoming events for Barchester Kenwyn Care Home.

Awards / Recognitions (36)

Accreditations

There are no accreditations posted yet for Barchester Kenwyn Care Home.

Meet the Team (6)

Haley Welland
Haley WellandJob Title:General ManagerJoined: 2021

Hello and welcome, I am Haley Welland, and I am the General Manager here at Kenwyn Care Home

With over a decade’s worth of experience in health and social care, I am a passionate registered manager with a wealth of knowledge, including managing nursing, residential and community care. I have extensive knowledge in supporting residents with dementia to live well and have a passion for encouraging dementia friendly support within our local community. As a dementia champion and dementia care mapper with the University of Bradford, I am competent in supporting colleagues to understand quality care for those living with dementia.

The majority of my career has been working in Cornwall with the local community and healthcare professionals, and therefore have a solid understanding of how best to support our local residents.

I have a very active role in the lives of all residents, ensuring resident-centred care is delivered by every member of staff to a high standard. My passion for quality care is fuelled by my own personal experiences of placing loved ones in the hands of care teams. I feel my own experiences have moulded me into the manager I am today, and I take pride in my ability to support residents, families and friends to make informed choices about the care options available to them, including how to live as independently for as long as possible.

I look forward to welcoming you at Kenwyn Care Home.

Adelina Dan
Adelina DanJob Title:Deputy ManagerJoined: 2018

Adelina has been a valued member of the Kenwyn team since 2018.

Extremely skilled in her field, Adelina is the Deputy Manager at Kenwyn and has previously been a Unit Manager for our Tresco Community.

Adelina is loved by residents, relatives and staff and works incredibly hard. Her passion for her work and residents stands out.

Adelina has been a nurse for more than 10 years. She chose Barchester due to its reputation for Person-Centred Care.

Ela Wisniewska
Ela WisniewskaJob Title:Pencarrow Community ManagerJoined: 2005

Ela has been a valued member of the Kenwyn team for 20 years. Her dedication to building strong relationships with residents and their families ensures everyone feels truly at home. Ela is passionate about providing the highest standard of care and creating a warm, welcoming environment where residents feel supported and cherished.

Outside of work, Ela loves exploring the UK in her favourite adventure so far has been travelling the iconic Scotland NC500 route. When she's not on the road, Ela enjoys relaxing with a good movie.

Holly Rimmer
Holly RimmerJob Title:Head of Housekeeping and Speak up ChampionJoined: 2018

Holly joined Kenwyn in 2018 as a carer, bringing dedication and compassion to her role. Over the years, her commitment to excellence and her natural leadership skills have seen her progress to head of Housekeeping. Holly leads her team with the same care and attention to detail she has always shown, ensuring Kenwyn remains a welcoming and comfortable home for all.

Holly is also Kenwyn's Speak Up Champion and says: "As speak up champion for the home, I act as a voice for colleagues to express their ideas, develop new ways of working and a pathway for them to report concerns. I regularly meet with the manager to discuss the running of the home from the colleagues’ perspective and am grateful that my colleagues feel able to trust me to speak to."

Mercy Sebuava
Mercy SebuavaJob Title:Senior CarerJoined: 2017

Mercy is an amazing Senior Carer and has done some amazing work both on our Glendurgan and Pencarrow unit!

Martin Williams
Martin WilliamsJob Title:GardenerJoined: 2020

Martin first joined Kenwyn in a Housekeeping role, although his ambition was always to become Kenwyn's Gardener.

This year his dream came true and Martin took his longed-for role. Martin absolutely loves his work and it is clear for all to see.

Kenwyn's gardens are truly a hidden gem and an extension of the luxury Kenwyn offers. He has a lot to keep on top of, but with his passion for his role and Kenwyn, he continues to do a fantastic job.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Kenwyn Care Home to verify any information. View our terms and conditions. Barchester Kenwyn Care Home has an Enhanced Service -more info.