Barchester Kenwyn Care Home

Newmills Lane, Kenwyn Hill, Truro TR1 3EB
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9.8 95 Reviews
  • Barchester Kenwyn Care Home, Truro
Kenwyn Care Home offers a warm, caring and friendly environment. The large en-suite bedrooms are complimented by a variety of communal sitting areas, large landscaped grounds in which to spend time together, and a wealth of gardens and borders. There's plenty going on every day, with a dedicated team of activities staff who provide a great lifestyle to the residents, and plenty of opportunity to get the best from life.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. Dedication to the best care available can be seen across the board - in their cooking, hospitality, housekeeping and in organising great opportunities for residents to enjoy their day.

Kenwyn has a long standing reputation for high quality care, and has long been the home of choice for local people wishing to live in an environment which is in keeping with their own high standards.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 102 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Kenwyn Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Haley Welland (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 106

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (94)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (31)

Visiting

  • The home has a very open visiting policy, and encourage visitors to come and see loved ones at any time. Pets are most welcome.

Parking

  • Visitor parking on site, free of charge.

Barchester Kenwyn Care Home Reviews (95)

9.8

Barchester Kenwyn Care Home has a Review Score of 9.8 (9.810) out of 10, based on 26 reviews in the last 2 years.
Over all time Barchester Kenwyn Care Home has 95 reviews.

Overall Experience
  • 74
  • 16
  • 3
  • 0
  • 2
Date Published
  • 95
  • 6
  • 10
  • 26
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Reviewer Connection to Barchester Kenwyn Care Home
  • 29
  • 15
  • 11
  • 10
  • 8
  • 5
  • 4
  • 2
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  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 95, showing 61-80
Review from Geraldine P (Wife of Resident) published on 5 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When life's journey takes a sad and difficult road, we need help and support along the way.
The kindness, care and support shown by the staff at Kenwyn Care Home, not just to my husband but also to me, has been exemplary.
Through all the tears and heartache, I gather strength in the knowledge that
my darling husband is receiving the best care and attention we could wish for.
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Review from G P (Husband of Resident) published on 2 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been a resident for one year. Initially, the care and attention to detail was excellent. However, in the last few months, there has been marked evidence of deteriorating attention to the "charter commitment" given by a Barchester care home. Representation was made to management in this period
but little improvement seen. However, since new manager appointed, there is evidence that improvements in care and safety are improving.
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Review from E M (Granddaughter of Resident) published on 13 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Grandad has been in Kenwyn for three weeks now. He has received 1-1 sessions with the physio who is employed by the home - this is so unusual to have a physio employed in the care home.
The chef is great and has taken a lot of special requests regarding Grandad's food.
The new manager has spent time
discussing Grandad's care. We chose well.
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Review from Peter E (Husband of Resident) published on 19 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife came here after hospital, the prognosis was a little bleak. Since being here she is receiving the best possible care I could wish for. The staff are warm, friendly, caring and professional. Nothing is ever too much trouble and because of this, her condition has improved. In a nutshell its a
fantastic home with fantastic staff, from the management to the carers to the kitchen staff.
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Review from J T (Wife of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Kenwyn staff are very caring and know what my husband's interests were before he became incapacitated his passion was football and the staff always accommodate his wish to watch any football on TV. The home is very welcoming to me and always keeps me informed as to any concerns they may have.
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Review from Eleanor S (Daughter of Resident) published on 6 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff of the Tiesco Unit (memory lane) went above and beyond in terms of care and devotion. In reception, you were always greeted with a warm smile.


The food quality and variety were second to none. Overall a wonderful place.

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Review from Dana E (Daughter of Resident) published on 4 July 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
For the short time my mother was a resident of this care home, all staff made her stay and us as a family welcome at all times of the day or night. They did everything they could to support my mother and the family and nothing was too much trouble. A lovely warm and friendly atmosphere with caring staff.
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Review from Carol O (Wife of Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was discharged from the hospital to the care at Barchester Kenwyn Care Home at the end of his life. They looked after him with dignity and fondness. They also looked after me at a difficult time. They assisted me in taking him home for the last few days. The peace and kindness experienced
at Barchester Kenwyn Care Home was a great relief after the hectic turbulence of a hospital ward. I would like to thank all the staff for their care.
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Review from Hilary M (Sister-in-law of Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The peace of Barchester Kenwyn Care Home and the kindness and thoughtfulness of the staff were solace to my sister in a horrendous situation. Thanks in large to the manager, my brother-in-law was able to return home for his last days as was his wish.
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Review from G R (Daughter of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers have always been nothing but patient and respectful to my parent. Nothing is too much to ask. They are always pleasant to all my family that visited and are always friendly and polite.
Reply from Andrew Kirby, General manager at Barchester Kenwyn Care Home

Thank you for taking the time to complete a review for our lovely home. I will share your comments with the staff.

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Review from Marlene H (Husband of Resident) published on 27 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my husband is receiving.


I can ask the staff anything relating to my husband and they are very eager to help. Very pleased!

Reply from Andrew Kirby at Barchester Kenwyn Care Home

Thank you Marlene, we really appreciate you taking the time to review our home.

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Review from S F (Wife of Resident) published on 27 April 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Have always found this to be a lovely home and am glad my husband resides here. I know he is well cared for in nice surroundings and have no hesitation in recommending Kenwyn. Unfortunately, over the past few days, there has been insufficient staff to make it safe. As the new manager just started yesterday
he will deal with this as soon as possible.
Reply from Andrew Kirby, General manager at Barchester Kenwyn Care Home

Thank you for taking the time to review this lovely home. I have recently started as the new manager, and can see how well the staff have cared so well for the residents. I am pleased to say I have already employed some more staff, and I look forward to meeting everyone in the coming weeks.

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Review from Anne W (Daughter of Resident) published on 5 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My relative resides on the Tresco Unit at Kenwyn Care Home. Tresco is the dementia unit and my relative has resided there for 5 years. The nurses and staff have always shown genuine care and support, not only to my loved one but also to myself where there have been times of sadness or change. The catering
staff are also an integral part of the team. The food and service is very good. I find that I can approach any member of staff on Tresco, from the nurses to the fantastic care teams and have any concerns dealt with or answered. In all circumstances, I have never felt that I cannot approach anyone that either works on Tresco or in Tresco and speak freely to them all. Everyone is courteous, caring and thoughtful and my loved one and I feel very much part of the Tresco family.
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Review from Kate M (Daughter of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Kenwyn nursing home maintains an excellent standard of care for my dad. He has been a resident at the dementia ward Tresco for almost four years now. I cannot praise the staff enough they are wonderful. The lady who takes charge of the ward is a beautiful person. She runs Tresco with such care
for the residents, with love, patience and professional kindness. I have watched her over these years and I have only ever seen her demonstrate the highest possible standards of professional care.
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Review from Carol R (Daughter of Resident) published on 23 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the care that my mother has received over the last 12 months. The staff are brilliant as is the food. Large rooms with en-suite. Everything is clean. Our family visits range from early morning, afternoons and evenings and on different days of the week. Staff are always friendly and chatty
but always putting the resident first. Nothing but praise for them all from the time we enter the front door. Thank you Kenwyn.
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Review from Diana S (Friend of Resident) published on 12 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend went to live at Kenwyn Nursing Home to be near to her family in Cornwall. She spent 14 months there before she sadly passed away. Despite her medical condition she was always cheerful. Whenever we spoke on the telephone she often told me how kind and considerate she found the people who cared
for her. This was so important to me as I live 300 miles away and could not visit regularly.


I have nothing but praise and thanks for the staff at Kenwyn who strived to make her as comfortable as possible and always had time for a friendly chat. I would not hesitate in recommending Kenwyn Nursing Home for their care and commitment to their residents.

Reply from Annette Russell, General Manager at Barchester Kenwyn Care Home

Thank you so much for your kind words I will ensure that your comments are passed to the team.

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Review from Walter W (Husband of Resident) published on 2 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very caring and have a good rapport with residents and relatives. It would seem that more staff are required. This becomes obvious at meal times when staff are assisting residents who cannot feed themselves. If any resident requires other assistance at this time, i.e. to go to the toilet
or any other help, then nobody is available. The resident then becomes quite distressed.
Laundry can be a problem at times as items of clothing go missing for long periods.
I suggest that regular meetings with management and relatives would be a good idea to sort the problems.
Reply from Annette Russell, General Manager at Barchester Kenwyn Care Home

Thank you for your kind words which I will ensure are passed onto the team.

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Review from Janice M (Partner of Resident) published on 2 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My partner has only been at Kenwyn for 3 weeks. To date, I am very happy with how he is getting along. I feel confident when I leave him that he is well cared for.
Reply from Annette Russell, General Manager at Barchester Kenwyn Care Home

Thank you for your kind words I will ensure that your thanks are passed onto the team.

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Review from Albert (Wife of Resident) published on 27 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Up to present date the service/care given has been very good, would like more ongoing medical condition information.
More staff needed. Not many around during staff lunch time
Reply from Annette Russell, General Manager at Barchester Kenwyn Care Home

Thank you so much for your kind words I will catch you on your next visit to discuss those areas that are not to the standard we expect.

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Review from C S (Wife of Resident) published on 27 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is being exceptionally well looked after by a lovely team of people. They make me feel confident that he is getting the best possible quality of life despite his serious disabilities.
He particularly enjoys going out into the gardens in his wheelchair whenever it is sunny.
The food is really
nice and the staff encourage him to eat regularly and sensibly.
I am so glad that there was a bed for him.
Reply from Annette Russell, General Manager at Barchester Kenwyn Care Home

Thank you so much for your positive comments we really appreciate them I will ensure that your thanks and praise are passed on to the whole team.

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Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for Barchester Kenwyn Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.810 for Barchester Kenwyn Care Home is calculated as follows: ( (253 Excellents x 5) + (48 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 306 Ratings = 4.81
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Kenwyn Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jun 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (32)

Meet the Team (6)

Haley

Haley Reeve-Larson

Job Title: General Manager Joined: 2021

Hello and welcome, I am Haley Reeve-Larson, and I am the General Manager here at Kenwyn Care Home


With over a decade’s worth of experience in health and social care, I am a passionate registered manager with a wealth of knowledge including managing nursing, residential and community care. I have extensive knowledge in supporting residents with a dementia to live well and have a passion for encouraging dementia friendly support within our local community. As a dementia champion and dementia care mapper with the University of Bradford I am competent in supporting colleagues to understand quality care for those living with a dementia.


Majority of my career has been working in Cornwall with the local community and healthcare professionals and therefore have a solid understanding of how best to support our local residents.


I have a very active role in the lives of all residents, ensuring resident-centred care is delivered by every member of staff to a high standard. My passion for quality care is fuelled by my own personal experiences of placing loves ones in the hands of care teams. I feel my own experiences have moulded me into the manager I am today and take pride in my ability to support residents, families and friends to make informed choices about the care options available to them including how to live as independently for as long as possible.


I look forward to welcoming you at Kenwyn Care Home.

Adelina

Adelina Dan

Job Title: Deputy Manager Joined: 2018

Adelina has been a valued member of the Kenwyn team since 2018.


Extremely skilled in her field, Adelina is the Deputy Manager at Kenwyn and has previously been a Unit Manager for our Tresco Community.


Adelina is loved by residents, relatives and staff and works incredibly hard. Her passion for her work and residents stands out.


Adelina has been a nurse for more than 10 years. She chose Barchester due to its reputation for Person-Centred Care.

Ela

Ela Wisniewska

Job Title: Head of Pencarrow Community Joined: 2005

Ela has been a valued member of the Kenwyn team for 20 years. Her dedication to building strong relationships with residents and their families ensures everyone feels truly at home. Ela is passionate about providing the highest standard of care and creating a warm, welcoming environment where residents feel supported and cherished.


Outside of work, Ela loves exploring the UK in her favourite adventure so far has been travelling the iconic Scotland NC500 route. When she's not on the road, Ela enjoys realxing with a good movie.

Holly

Holly Rimmer

Job Title: Head of Housekeeping and Speak up Champion Joined: 2018

Hollyjoined Kenwyn in 2018 as a carer, bringing dedication and compassion to her rols. Over the years, her commitment to excellence and her natural leadership skills have seen her progress to head of House Keeping. Holly leads her team with the same care and attention to detail she has always shown, ensuring Kenwyn remains a welcoming and comfortable home for all.


Holly is also Kenwyn's Speak Up Champion and says:
'As speak up champion for the home I act as a voice for colleagues to express their ideas, develop new ways of working and a pathway for them to report concerns. I regularly meet with the manager to discuss the running of the home from the colleagues’ perspective and am grateful that my colleagues feel able to trust me to speak to them.'

Mercy

Mercy Sebuava

Job Title: Senior Carer Joined: 2017

Mercy is an amazing Senior Carer and has done some amazing work both on our Glendurgan and Pencarrow unit!

Martin

Martin Williams

Job Title: Gardener Joined: 2020

Martin first joined Kenwyn in a Housekeeping role, although his ambition was always to become Kenwyn's Gardener.


This year his dream came true and Martin took his longed-for role. Martin absolutely loves his work and it is clear for all to see. 


Kenwyn's gardens are truly a hidden gem and an extension of the luxury Kenwyn offers. He has a lot to keep on top of, but with his passion for his role and Kenwyn, he continues to do a fantastic job. 

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Kenwyn Care Home to verify any information. View our terms and conditions. Barchester Kenwyn Care Home has an Enhanced Service - more info.