Barchester Kenwyn Care Home

Newmills Lane, Kenwyn Hill, Truro TR1 3EB
Review Us
9.8 95 Reviews
  • Barchester Kenwyn Care Home, Truro
Kenwyn Care Home offers a warm, caring and friendly environment. The large en-suite bedrooms are complimented by a variety of communal sitting areas, large landscaped grounds in which to spend time together, and a wealth of gardens and borders. There's plenty going on every day, with a dedicated team of activities staff who provide a great lifestyle to the residents, and plenty of opportunity to get the best from life.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. Dedication to the best care available can be seen across the board - in their cooking, hospitality, housekeeping and in organising great opportunities for residents to enjoy their day.

Kenwyn has a long standing reputation for high quality care, and has long been the home of choice for local people wishing to live in an environment which is in keeping with their own high standards.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 102 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Kenwyn Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Haley Welland (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 106

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (94)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (31)

Visiting

  • The home has a very open visiting policy, and encourage visitors to come and see loved ones at any time. Pets are most welcome.

Parking

  • Visitor parking on site, free of charge.

Barchester Kenwyn Care Home Reviews (95)

9.8

Barchester Kenwyn Care Home has a Review Score of 9.8 (9.810) out of 10, based on 26 reviews in the last 2 years.
Over all time Barchester Kenwyn Care Home has 95 reviews.

Overall Experience
  • 74
  • 16
  • 3
  • 0
  • 2
Date Published
  • 95
  • 6
  • 10
  • 26
  • 69
Reviewer Connection to Barchester Kenwyn Care Home
  • 29
  • 15
  • 11
  • 10
  • 8
  • 5
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 95, showing 21-40
Review from Allison W (Daughter of Resident) published on 2 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has a lovely room overlooking the garden and is cared for by welcoming, friendly staff who make him feel part of a family. He loves the trips out and yesterday saw the Christmas lights in the local town, all had a merry time on the bus!
Reply from Adele Beaton, TBC at Barchester Kenwyn Care Home

On behalf of Kenwyn's General Manager, we would like to say a huge thank you for taking the time to leave your review. Kenwyn's residents are at the heart of all we do and it's heartwarming to hear that your dad had such a merry time on the minibus trip. The manager will be sure to pass on your kind words to the rest of the team.

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Review from R W (Friend of Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very obliging staff, all very helpful. Everything appeared as we hoped. Clean and tidy and welcoming. Our friend appeared quite happy and content.
Reply from Adele Beaton, TBC at Barchester Kenwyn Care Home

On behalf of the general manager of Kenwyn, we would like to extend a huge thank you for taking the time to write this review and for your kind words. We are glad that you find Kenwyn clean, tidy and welcoming. Reviews like yours mean such a lot to us and we find them really encouraging. We will ensure to pass this feedback on to the team.

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Review from Ginnie M (Daughter of Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father (96) has been residing in Kenwyn for nearly nine months. I can say that I can pop in at any time and find he is well cared for, and when I leave, I am confident and couldn't do better for his care - I think that's it.
Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home

On behalf of Kenwyn's General Manager, I would like to thank you for taking the time to write this review for us. Feedback in all forms is incredibly important to us here at Kenwyn, and I will be sure to share this with the entire team. Thank you.

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Review from David K (Husband of Resident) published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service in every aspect. The staff are totally dedicated and give 100% to support and help the residents. My wife could not have ended up, with her condition, in a better place.
Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home

On behalf of us all at Kenwyn Care Home, thank you so much for taking the time to write this incredible review. The care of our residents is at the heart of all we do and we will ensure your thoughts are shared with the team.

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Review from Maureen M (Wife of Resident) published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are so helpful and willing to do anything they can to help. They are extremely good with my husband and this is really appreciated.
Reply from Adele Beaton, TBC at Barchester Kenwyn Care Home

On behalf of us all at Kenwyn Care Home, we would like to thank you for taking the time to provide us with this lovely feedback. We will be sure to pass this on to the whole team. Many thanks.

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Review from K B (Daughter of Resident) published on 2 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Barchester Kenwyn Care Home is a wonderful place for my mother. She is well cared for and everyone from the care team to management is wonderful and kind.
Mum likes her room, food and being out in the large garden. Everyone is patient with the residents and very helpful.
Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home

On behalf of the general manager at Kenwyn, I would like to say a huge thank you for taking the time to write this review. We are so pleased to read that you feel your mum is well cared for and enjoys her life here at Kenwyn. I will make sure your thoughts are shared with the whole team. Thanks again.

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Review from Alyson R (Daughter of Resident) published on 28 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father, who is 97, has been a resident at Kenwyn for just over 9 months and both his health and wellbeing have improved; I attribute this to the excellent support and encouragement that he receives. The nursing staff are first class, professional, compassionate, and caring. Dad is treated with dignity
and respect at all times.
In walking along the corridor, it is notable how each member of staff will greet a resident by name, making time to talk to them and make them feel special. The dining room with its semi-formal atmosphere and good food encourages Dad to chat and be sociable, eating three meals a day, very different to eating alone at home. With so much space at Kenwyn there are rooms and outside spaces where family and friends can sit with residents; the coffee and cakes, available at all times, help to reinforce the home-from-home feeling.
As a regular visitor, I am made to feel not only welcome but part of the life of the care home, something that I value greatly.
Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home

On behalf of us all here at Kenwyn, we would like to say a huge thank you for your fantastic review. Your dad's health, happiness and well-being are at the heart of all we do here and your words are testament to the hard work of all staff team at Kenwyn. We will be sure to share your words with all staff. Many thanks.

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Review from Aliisa M (Resident) published on 23 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a resident here for almost a year. I am looked after and I like the staff. I enjoy most of the food, but I am a bit fussy! I enjoyed the curry recently and I like any sponge pudding!
I liked a trip to the salon and am looking forward to going again, the hairdresser did exactly what I asked
for with my colours.
Reply from Adele Beaton at Barchester Kenwyn Care Home

On behalf of the general manager here at Kenwyn, we would like to say a big thank you. It is wonderful feedback for us and the team to know that you are happy in your home. I will make sure I share your review with the team. Thank you for taking the time to write this.

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Review from Margaret W (Resident) published on 22 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have lived at Kenwyn since August last year. The staff are lovely and caring and I have my favourite staff. I am settled here and I enjoy the food and the entertainment. I love the activity girls.
My room is lovely and I have a view of the garden, which is beautiful, especially at this time of year.
Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home

On behalf of the general manager at Kenwyn, I would like to thank you for taking the time to offer your thoughts about how you feel about life at Kenwyn Care Home. I will ensure that your thoughts are shared with the team. Thank you.

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Review from Ann - Marie L (Wife of Resident) published on 22 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is at Kenwyn and he is very happy here as well as well cared for.
The food is nice and the staff are caring.
I visit every day apart from Sunday and I am made to feel very welcome.
And I love the cake and croissants each day. The staff are all kind and welcoming and I have never had
any problems.
Reply from Adele Beaton, TBC at Barchester Kenwyn Care Home

On behalf of the general manager of Kenwyn, I would like to take this opportunity to say thank you. It's good to read that you feel your husband is well cared for as this is truly at the heart of all we do.

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Review from Ruth B (Wife of Resident) published on 21 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As far as I am concerned, Kenwyn is top-class. Nothing is too much trouble, the staff are amazing and incredibly helpful. When we first arrived I was greeted by a member of staff who is the home services advisor, she was so lovely and caring and compassionate. She went way beyond her duty to make sure
everything was up to scratch. They have looked after my husband so well and he has settled in much better than I anticipated. I would like to say a massive thank you to all the staff for everything that they do.
Reply from Adele Beaton, TBC at Barchester Kenwyn Care Home

On behalf of Kenwyn's general manager, we would like to thank you for taking the time to write this review. In addition, we appreciate your kind words and will share them with the team. We are really pleased that your husband has settled and that you are happy with the level of care he continues to receive here. Thank you.

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Review from Lyn H (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we have been very happy with the care our father had received since his stroke in November. All the staff are friendly, caring and professional in their care for Dad and he is definitely in the right place for his care and safety. Staff are always willing to help like today when I couldn’t
get a taxi arranged due to school pickups, the manager drove us in the minibus to an audiologist appointment and ensured Dad arrived safely in time for his appointment. The staff take responsibility for the care and support and Dad is very happy and cared for at Barchester Kenwyn.
Reply from Adele Beaton, Homes Services Advisor at Barchester Kenwyn Care Home

On behalf of the manager, I would like to thank you so much for taking the time to leave this review. It's always good to receive feedback, especially when it comes in such a positive form! It is especially good to hear that you feel the Kenwyn staff team are so helpful. It was myself who took you to your appointment and if ever you need assistance like this we are happy to support you as much as possible. Wonderful to hear that your dad is in the right place for his care and safety. Many thanks, I will pass on your kind words.

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Review from Stewart T (Friend of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The kindness, compassion and love which our elderly friend received from the staff at Kenwyn were outstanding. Her last days were made as comfortable as possible, she was never alone, and we will be forever grateful for the care she received. I cannot speak highly enough of the staff at Kenwyn. Thank
you so much.
Reply from Thomas Humphrey, Activities Coordinator at Barchester Kenwyn Care Home

Thank you for taking the time to leave this lovely review. We are so pleased you feel this way, and Kenwyn's doors are always open to relatives and friends of residents who have left us.

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Review from Paul S (Son of Resident) published on 9 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say a very big thank you to all at Kenwyn Care Home who provided excellent care for my Father over the last 9 months of his life. He was looked after by their memory Lane/Tresco team at a time in my father's life when his care was very complex and demanding. The home is clean, well-presented,
friendly and well-staffed. It was wonderful to see how caring the staff were whilst also at the same time able to provide expert nursing care for his dementia. I am very grateful for the service provided which allowed me to sleep at night knowing he was being looked after so well. Thank you.
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Review from L S (Friend of Resident) published on 21 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently visited Kenwyn Care Home and was met by a lovely manager.
I was offered a drink and a slice of Victoria sponge made by the chef that morning, it was delicious. The manager took the time to show me around the home and answered all my questions. I felt completely at ease.
The staff who saw
me all took the time to say hello.
Thank you to the manager time you were a professional to the core, and you and your team made me so very welcome.
Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home

On behalf of the General Manager of Kenwyn, I would like to extend a heartfelt thank you for this lovely feedback.
The manager is indeed professional and will happily take time out of her busy schedule to make sure that anybody who visits Kenwyn feels extremely welcome.
Again, thank you.

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Review from C H (Daughter of Resident) published on 16 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has just been admitted. Our experience from the initial enquiry phone call through to his admission and welcome has been absolutely top rate. The efficiency, kindness and genuine interest in Dad and us as a family warmed our hearts. Last night, his first at Kenwyn, he told me he was pleased
and happy, what more can one ask than to know Dad is safe, secure and satisfied. Thank you to all involved.
Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home

On behalf of the General Manager and all of us at Kenwyn Care home, we would like to extend a warm thank you to you for this review. It is wonderful to hear your father felt settled on his first night. Thank you for trusting us with his care, our residents are at the very heart of all we do.

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Review from Kevin E (Son of Resident) published on 27 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say that Barchester Kenwyn Care Home provided excellent care for my mother over a long period of time. She was looked after by their memory team at a time in my mother's life when her care was very complex and demanding. The home is clean, well presented, friendly and well staffed. It
was wonderful to see how valuing and caring the staff were whilst also at the same time able to provide expert nursing care. I am very grateful for the service provided which allowed me to sleep at night knowing she was being looked after so well. Thank you.
Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home

On behalf of Marie, the General Manager of Kenwyn Care Home, I would like to take this opportunity to thank you for taking the time to write this review. I will make sure your thoughts are shared with the staff team. Your words do seem like an authentic reflection of the hard work and dedication of the whole team show each day. Thank you again.

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Review from J P (Friend of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really lovely place. Knowledgable and friendly staff who do so much for my friend. Nice and close to the town. She likes the food and the singers particularly, and we had a great time at the garden party!
Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home

On behalf of the General Manager of Kenwyn, I would like to say a huge thank you for taking the time to leave this review. All our reviews are important to us and we welcome your positive words regarding food, activities and events here at Kenwyn. I will ensure that your feedback is passed on to the team. Thank you

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Review from Paul V (Son of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On our many visits to my mother (dementia ward), we have found the staff and care to a high standard and have kept us informed of any situation that needed attention. We are very happy to entrust our mother to your amazing care.
Reply from Adele Beaton, Home Services Advisor at Barchester Kenwyn Care Home

Dear Paul, on behalf of the general manager here at Kenwyn Care Home, I would like to extend a huge thank you for taking the time to write and post this review. We take all of our reviews very seriously; however, your kind words will mean a lot to the whole team here at Kenwyn, and we will be sure to pass them on. Thank you.

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Review from Danny N (Son of Resident) published on 12 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother came to this home in February. I live out of the county it was hard but the Service Advisor talked me through the process and put my mind at ease. Since she has been admitted mum has settled well and enjoying her meals and is still close to her old home in Cornwall, where her friends are.
Living far away is hard but the staff let me do virtual visits, talking to my mum on video calls. She has never been one for technology but the staff support her. My wife and I are reassured she is cared for and not alone anymore.
Thank you
Reply from Marie Wilson, General Manager at Barchester Kenwyn Care Home

Thank you so much for your review and for taking the time to write it. The Care of our residents is at the heart of all we do here at Kenwyn and reviews like yours are a true testament to the hard work of the entire team. We are so happy to hear of your experience and how happy your Mother is. We will share your 5-star review with the whole Kenwyn team. Thank you.

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Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for Barchester Kenwyn Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.810 for Barchester Kenwyn Care Home is calculated as follows: ( (253 Excellents x 5) + (48 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 306 Ratings = 4.81
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Kenwyn Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jun 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (32)

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Meet the Team (6)

Haley

Haley Reeve-Larson

Job Title: General Manager Joined: 2021

Hello and welcome, I am Haley Reeve-Larson, and I am the General Manager here at Kenwyn Care Home


With over a decade’s worth of experience in health and social care, I am a passionate registered manager with a wealth of knowledge including managing nursing, residential and community care. I have extensive knowledge in supporting residents with a dementia to live well and have a passion for encouraging dementia friendly support within our local community. As a dementia champion and dementia care mapper with the University of Bradford I am competent in supporting colleagues to understand quality care for those living with a dementia.


Majority of my career has been working in Cornwall with the local community and healthcare professionals and therefore have a solid understanding of how best to support our local residents.


I have a very active role in the lives of all residents, ensuring resident-centred care is delivered by every member of staff to a high standard. My passion for quality care is fuelled by my own personal experiences of placing loves ones in the hands of care teams. I feel my own experiences have moulded me into the manager I am today and take pride in my ability to support residents, families and friends to make informed choices about the care options available to them including how to live as independently for as long as possible.


I look forward to welcoming you at Kenwyn Care Home.

Adelina

Adelina Dan

Job Title: Deputy Manager Joined: 2018

Adelina has been a valued member of the Kenwyn team since 2018.


Extremely skilled in her field, Adelina is the Deputy Manager at Kenwyn and has previously been a Unit Manager for our Tresco Community.


Adelina is loved by residents, relatives and staff and works incredibly hard. Her passion for her work and residents stands out.


Adelina has been a nurse for more than 10 years. She chose Barchester due to its reputation for Person-Centred Care.

Ela

Ela Wisniewska

Job Title: Head of Pencarrow Community Joined: 2005

Ela has been a valued member of the Kenwyn team for 20 years. Her dedication to building strong relationships with residents and their families ensures everyone feels truly at home. Ela is passionate about providing the highest standard of care and creating a warm, welcoming environment where residents feel supported and cherished.


Outside of work, Ela loves exploring the UK in her favourite adventure so far has been travelling the iconic Scotland NC500 route. When she's not on the road, Ela enjoys realxing with a good movie.

Holly

Holly Rimmer

Job Title: Head of Housekeeping and Speak up Champion Joined: 2018

Hollyjoined Kenwyn in 2018 as a carer, bringing dedication and compassion to her rols. Over the years, her commitment to excellence and her natural leadership skills have seen her progress to head of House Keeping. Holly leads her team with the same care and attention to detail she has always shown, ensuring Kenwyn remains a welcoming and comfortable home for all.


Holly is also Kenwyn's Speak Up Champion and says:
'As speak up champion for the home I act as a voice for colleagues to express their ideas, develop new ways of working and a pathway for them to report concerns. I regularly meet with the manager to discuss the running of the home from the colleagues’ perspective and am grateful that my colleagues feel able to trust me to speak to them.'

Mercy

Mercy Sebuava

Job Title: Senior Carer Joined: 2017

Mercy is an amazing Senior Carer and has done some amazing work both on our Glendurgan and Pencarrow unit!

Martin

Martin Williams

Job Title: Gardener Joined: 2020

Martin first joined Kenwyn in a Housekeeping role, although his ambition was always to become Kenwyn's Gardener.


This year his dream came true and Martin took his longed-for role. Martin absolutely loves his work and it is clear for all to see. 


Kenwyn's gardens are truly a hidden gem and an extension of the luxury Kenwyn offers. He has a lot to keep on top of, but with his passion for his role and Kenwyn, he continues to do a fantastic job. 

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