Submit a Review for Culm Valley Care Centre
10 Gravel Walk, Cullompton, EX15 1DA
View full details of Culm Valley Care CentreLatest Reviews for Culm Valley Care Centre
09 March 2026
I found all the staff very efficient they always put the patient first. Nothing was too much trouble. The food was excellent wtih meals to suit individual tastes. The rooms were always clean. I would recommend Culm Valley Care Centre to all my family & friends. Mum was well cared for!
22 January 2026
My father stayed for weeks before he died at the home. His last weeks were so very comfortable, clean, warm and cosy. The staff made him feel very welcome and kind to him. A wonderful experience at such a sad time. Thank you to all at Culm Valley.
14 January 2026
My wife was admitted into Culm Valley Care Centre from 19-10-2025 for 6 weeks until
30-11-2025.
Previous to that she was in Culm Valley from 5-1-2025 until 9-3-2025. My family and I realised she was happy there the first time so I asked for her to go there in October. It is clean, the food is
excellent, plenty of activity or a quiet time watching television. The staff excellent. Yes I would recommend Culm Valley to who needs care & looking after.
08 January 2026
The staff are amazing and I can't thank them enough. They have assisted me and mum when I needed it most. Mum moved in in December and they are very helpful. The day room is light and airy with people around. Mum enjoys the food and is very happy there.
22 December 2025
My mum has been at the Culm Valley Care Centre for a few months now. She has never been happier. The staff are all fantastic and mum feels very safe & secure, also the food is excellent, which is brilliant as my mum likes her food, she is really pleased with the choice and quality of the meals.
Moving here has given mum a big boost and a new zest for life.
06 October 2025
My mother moved to Culm Valley Care Home in July. Me and my siblings, and mum's carers who remain in place to visit her weekly, are all very pleased with the care provided. All the staff are very kind to mum, and us. They are considerate, polite and there to lend a hand if help is needed on our
visits. They are sensitive to mum's needs. There is plenty of communication between staff and residents.
The reception staff listen carefully to all my concerns & desires to keep my mum comfortable. They are always cheerful and nothing is too much trouble, being super efficient & dealing with everything quickly & professionally.
The activities are plentiful & varied and the activities lady is very jolly & imaginative, doing her very best to include as many people as she can and the staff are also good at joining in.
The home is spacious, with pleasant areas to move around in. There are a few areas in need of updating. Perhaps more air freshener upstairs would be nice :-)
01 October 2025
Mum has been welcomed into the Culm Valley family with opened arms. The friendliness, warmth and caring nature of all the staff has taken away a huge amount of pressure, Mum's every need is catered for at the touch of a button. It is a joy to see Mum so happy and animated.
30 September 2025
We are so completely blown away by the care my Grandmother is currently receiving at Culm Valley.
From the moment we arrived with her we were all made to feel welcomed.
The staff did an excellent job of settling her in with dignity, and directing the conversations at her rather than us which was
such a gentle nod to her still having some independence and choice during a difficult, and probably frightening, transition in her life.
We're seeing a whole new side to someone that was previously sedentary and disinterested in any activities or leaving the house. This is, in no small part, thanks to the staff and residents at the home who have made her feel so at home and comfortable in such a short space of time.
The food is amazing; we attended the harvest Festival yesterday and the quality and quantity of food was really good.
We were a little dubious after reading some of the negative reviews, but our experience has been excellent so far.
29 August 2025
I could not have asked for better care for my husband at Culm Valley. All the staff were efficient & polite. The care he received in his last hours was superb.
09 May 2025
A family member has been cared for at Culm Valley for the past couple of years. Neither we nor our relative can fault the standard of care which is provided by all the staff at the nursing home. The staff are all kind, compassionate, caring with good knowledge and hands on skills providing excellent
elderly care. Regular seasonally based activities are put on, to provide enrichment for the residents, who are encouraged to take part. The food is good quality, home-made, using quality local suppliers where possible. We know our relative is in safe hands.
12 March 2025
My mother was transferred to Culm Valley from the RD&E Hospital on January 14th, 2025, for palliative care. She lived for a further month or so. During that time, I was extremely impressed by the high quality of support and level of nursing care. My mum was made very comfortable, and died peacefully
on February 21st. The staff were always courteous and considerate to me and my wife, and mum was always treated with the highest of regard and respect. She was never made to do anything she didn't want to. As an aside, the food looked good - certainly a step or two up from the hospital.
So, if you have a relative that is coming to end of life and it's important to you that they pass in comfort with care, support and dignity, I would recommend that you consider the Culm Valley Care Centre in Cullompton. Five star all round.
03 October 2024
My mum has just celebrated her 100th birthday and loves to watch snooker. Because of her complex needs, she is now bedridden and was unable to watch the tv. One phone call to a staff member at Culm Valley and mums room was rearranged to facilitate mum being able to watch tv again. Many thanks.
27 September 2024
Thank you to all the staff at Culm Valley Care Centre for the attention and care you provide my brother. I rest in the knowledge that he is being very well looked after. Staff are attentive to his needs, he is checked regularly and treated with respect together with some delightful senses of humour!
There are always all sorts of interesting posters and leaflets of activities and lovely items for sale in the main entrance hall and always a cheerful welcome whenever I visit together with an atmosphere of calm and quiet efficiency. Thank you.
02 May 2024
Mum was admitted here on a Pathway 2 discharge from the Hospital following a fall at home where she had pelvic and spinal fractures. She was unable to weight bear for the first 6 weeks (4 weeks at home 2 weeks in the hospital) and therefore stayed for a total of 10 weeks, during this time it was
clearly evident that it was an extremely well-run home. The admin staff is really friendly and this makes for an excellent first impression. The nursing and care staff are extremely warm, caring, and totally person-centred. I was completely reassured that my Mum was safe and her needs were more than being met. Mum, a retired Nurse was very impressed with the care and communication from the nursing and care team.
I am a senior Nurse in the NHS and give high praise indeed to Culm Valley Care Centre.
30 August 2023
My friend's grandma stayed in the home and she has nothing but praise for the caring team, excellent food and social activities which she enjoyed. We have been blown away by the care and attention given by the wonderful, empathetic and highly skilled team.
She feels safe and secure here, which has
helped towards her well-being just as important as the medical interventions. We too are grateful to the team and management for the security that she is safe and also values the quality of communication the staff have with us.
Thank you and we wouldn't hesitate to recommend the home to others. Everything is handled with respect, kindness and care.
29 August 2023
I had a wonderful experience at Culm Valley Care Centre during my visit last week. The staff and management were incredibly friendly and welcoming. It's truly heart warming to see how accommodating they are to both residents and visitors, even though they're busy taking care of everyone. Their
genuine care and dedication shine through, making it such a lovely place.
27 July 2023
Culm Valley Care Centre is an incredible care home set in its own grounds next to St Andrew's church. What makes this such an amazing place for both residents and visitors is the truly fantastic staff - everyone is so friendly, professional, caring and welcoming. Both residents and their family and
friends are made to feel very special here, and I really feel as if we are all part of a wonderful family. One other point to mention - the meals are all exceptional, thanks to two fantastic cooks!
27 July 2023
Lovely and caring staff, they take great care of me. I would recommend this place to anyone. The food is nice, they are very, very good.
21 December 2022
Found the whole experience from start to finish distressing. I would not recommend this facility to anyone who would wish for a loved one to be treated with care and dignity. Ambulance crew so disgusted they have put in their own safeguarding complaint.
We are professionals who have over the years
worked in care settings and with the elderly and vulnerable. The working practices of this home are poor verging on dangerous. We have raised complaints and involved adult social care who agreed that our requests, observations and concerns were all valid. In despite of this, no real improvements have been seen. Every visit normally resulted in some form of conflict, just to make sure our loved one was being treated with dignity and respect. The policies and procedures are a farce, that's if any exist at all - still waiting on copies of some they have quoted to account for poor care practices. Our loved one fell five times during his stay - he was on the commode for well over 45 minutes on one occasion.
30 August 2022
Food is very poor and is in need of improvement. Quite often it's so poor my mum doesn't eat.
Latest Reviews for Culm Valley Care Centre
09 March 2026
I found all the staff very efficient they always put the patient first. Nothing was too much trouble. The food was excellent wtih meals to suit individual tastes. The rooms were always clean. I would recommend Culm Valley Care Centre to all my family & friends. Mum was well cared for!
22 January 2026
My father stayed for weeks before he died at the home. His last weeks were so very comfortable, clean, warm and cosy. The staff made him feel very welcome and kind to him. A wonderful experience at such a sad time. Thank you to all at Culm Valley.
14 January 2026
My wife was admitted into Culm Valley Care Centre from 19-10-2025 for 6 weeks until
30-11-2025.
Previous to that she was in Culm Valley from 5-1-2025 until 9-3-2025. My family and I realised she was happy there the first time so I asked for her to go there in October. It is clean, the food is
excellent, plenty of activity or a quiet time watching television. The staff excellent. Yes I would recommend Culm Valley to who needs care & looking after.
08 January 2026
The staff are amazing and I can't thank them enough. They have assisted me and mum when I needed it most. Mum moved in in December and they are very helpful. The day room is light and airy with people around. Mum enjoys the food and is very happy there.
22 December 2025
My mum has been at the Culm Valley Care Centre for a few months now. She has never been happier. The staff are all fantastic and mum feels very safe & secure, also the food is excellent, which is brilliant as my mum likes her food, she is really pleased with the choice and quality of the meals.
Moving here has given mum a big boost and a new zest for life.
06 October 2025
My mother moved to Culm Valley Care Home in July. Me and my siblings, and mum's carers who remain in place to visit her weekly, are all very pleased with the care provided. All the staff are very kind to mum, and us. They are considerate, polite and there to lend a hand if help is needed on our
visits. They are sensitive to mum's needs. There is plenty of communication between staff and residents.
The reception staff listen carefully to all my concerns & desires to keep my mum comfortable. They are always cheerful and nothing is too much trouble, being super efficient & dealing with everything quickly & professionally.
The activities are plentiful & varied and the activities lady is very jolly & imaginative, doing her very best to include as many people as she can and the staff are also good at joining in.
The home is spacious, with pleasant areas to move around in. There are a few areas in need of updating. Perhaps more air freshener upstairs would be nice :-)
01 October 2025
Mum has been welcomed into the Culm Valley family with opened arms. The friendliness, warmth and caring nature of all the staff has taken away a huge amount of pressure, Mum's every need is catered for at the touch of a button. It is a joy to see Mum so happy and animated.
30 September 2025
We are so completely blown away by the care my Grandmother is currently receiving at Culm Valley.
From the moment we arrived with her we were all made to feel welcomed.
The staff did an excellent job of settling her in with dignity, and directing the conversations at her rather than us which was
such a gentle nod to her still having some independence and choice during a difficult, and probably frightening, transition in her life.
We're seeing a whole new side to someone that was previously sedentary and disinterested in any activities or leaving the house. This is, in no small part, thanks to the staff and residents at the home who have made her feel so at home and comfortable in such a short space of time.
The food is amazing; we attended the harvest Festival yesterday and the quality and quantity of food was really good.
We were a little dubious after reading some of the negative reviews, but our experience has been excellent so far.
29 August 2025
I could not have asked for better care for my husband at Culm Valley. All the staff were efficient & polite. The care he received in his last hours was superb.
09 May 2025
A family member has been cared for at Culm Valley for the past couple of years. Neither we nor our relative can fault the standard of care which is provided by all the staff at the nursing home. The staff are all kind, compassionate, caring with good knowledge and hands on skills providing excellent
elderly care. Regular seasonally based activities are put on, to provide enrichment for the residents, who are encouraged to take part. The food is good quality, home-made, using quality local suppliers where possible. We know our relative is in safe hands.
12 March 2025
My mother was transferred to Culm Valley from the RD&E Hospital on January 14th, 2025, for palliative care. She lived for a further month or so. During that time, I was extremely impressed by the high quality of support and level of nursing care. My mum was made very comfortable, and died peacefully
on February 21st. The staff were always courteous and considerate to me and my wife, and mum was always treated with the highest of regard and respect. She was never made to do anything she didn't want to. As an aside, the food looked good - certainly a step or two up from the hospital.
So, if you have a relative that is coming to end of life and it's important to you that they pass in comfort with care, support and dignity, I would recommend that you consider the Culm Valley Care Centre in Cullompton. Five star all round.
03 October 2024
My mum has just celebrated her 100th birthday and loves to watch snooker. Because of her complex needs, she is now bedridden and was unable to watch the tv. One phone call to a staff member at Culm Valley and mums room was rearranged to facilitate mum being able to watch tv again. Many thanks.
27 September 2024
Thank you to all the staff at Culm Valley Care Centre for the attention and care you provide my brother. I rest in the knowledge that he is being very well looked after. Staff are attentive to his needs, he is checked regularly and treated with respect together with some delightful senses of humour!
There are always all sorts of interesting posters and leaflets of activities and lovely items for sale in the main entrance hall and always a cheerful welcome whenever I visit together with an atmosphere of calm and quiet efficiency. Thank you.
02 May 2024
Mum was admitted here on a Pathway 2 discharge from the Hospital following a fall at home where she had pelvic and spinal fractures. She was unable to weight bear for the first 6 weeks (4 weeks at home 2 weeks in the hospital) and therefore stayed for a total of 10 weeks, during this time it was
clearly evident that it was an extremely well-run home. The admin staff is really friendly and this makes for an excellent first impression. The nursing and care staff are extremely warm, caring, and totally person-centred. I was completely reassured that my Mum was safe and her needs were more than being met. Mum, a retired Nurse was very impressed with the care and communication from the nursing and care team.
I am a senior Nurse in the NHS and give high praise indeed to Culm Valley Care Centre.
30 August 2023
My friend's grandma stayed in the home and she has nothing but praise for the caring team, excellent food and social activities which she enjoyed. We have been blown away by the care and attention given by the wonderful, empathetic and highly skilled team.
She feels safe and secure here, which has
helped towards her well-being just as important as the medical interventions. We too are grateful to the team and management for the security that she is safe and also values the quality of communication the staff have with us.
Thank you and we wouldn't hesitate to recommend the home to others. Everything is handled with respect, kindness and care.
29 August 2023
I had a wonderful experience at Culm Valley Care Centre during my visit last week. The staff and management were incredibly friendly and welcoming. It's truly heart warming to see how accommodating they are to both residents and visitors, even though they're busy taking care of everyone. Their
genuine care and dedication shine through, making it such a lovely place.
27 July 2023
Culm Valley Care Centre is an incredible care home set in its own grounds next to St Andrew's church. What makes this such an amazing place for both residents and visitors is the truly fantastic staff - everyone is so friendly, professional, caring and welcoming. Both residents and their family and
friends are made to feel very special here, and I really feel as if we are all part of a wonderful family. One other point to mention - the meals are all exceptional, thanks to two fantastic cooks!
27 July 2023
Lovely and caring staff, they take great care of me. I would recommend this place to anyone. The food is nice, they are very, very good.
21 December 2022
Found the whole experience from start to finish distressing. I would not recommend this facility to anyone who would wish for a loved one to be treated with care and dignity. Ambulance crew so disgusted they have put in their own safeguarding complaint.
We are professionals who have over the years
worked in care settings and with the elderly and vulnerable. The working practices of this home are poor verging on dangerous. We have raised complaints and involved adult social care who agreed that our requests, observations and concerns were all valid. In despite of this, no real improvements have been seen. Every visit normally resulted in some form of conflict, just to make sure our loved one was being treated with dignity and respect. The policies and procedures are a farce, that's if any exist at all - still waiting on copies of some they have quoted to account for poor care practices. Our loved one fell five times during his stay - he was on the commode for well over 45 minutes on one occasion.
30 August 2022
Food is very poor and is in need of improvement. Quite often it's so poor my mum doesn't eat.