Submit a Review for Furzehatt Residential and Nursing Home
59 Furzehatt Road, Plymstock, Plymouth, PL9 8QX
View Full Details of Furzehatt Residential and Nursing HomeLatest Reviews for Furzehatt Residential and Nursing Home
11 November 2025
This home is such a lovely warming place! My toddler and I visit the home to dance and play with the residents! Seeing their faces light up and enjoy every moment with my daughter is lovely! Couldn't recommend more!
05 November 2025
My friend came to Furzehatt Nursing Home in January 2025. She was in a very frail state, confused, weighed 6 stone and could not walk unaided. Within 5 months, she was able to walk on her own and had gained a stone in weight. All down to the nursing staff. Everyone was very kind. My one complaint would be the laundry. Although everything was clean, not all of my friend's clothes were returned to her room.
31 October 2025
Nice veneer, but underneath there are, in my experience, fundamental issues of concern. Observed one staff member bully and chide a resident for their disability. The same staff member (right in front of me) also completely dismissed requests for advice and assistance from two carers trying to assist my loved one in a manner which was both completely unprofessional and bordering on spiteful in my view. Some really good staff there, however, but sadly a lot seem to have moved on in recent times for reasons that I cannot share in order to respect their privacy. Whilst food and drink is available all day, main meals seem often not to be suited to the resident's dietary needs and eating capabilities. Care equipment found to be left blocking/impeding access routes that pose fall/trip hazards that even when pointed out kept happening. So much more, too. Good at presentation, actual content (care) less so. The resident cat is ace, though.
24 October 2025
I'll start with some positive feedback. Some staff- caring and kind. Some good activities. Many staff appeared not to want to be there. Poor attitude. If your loved one is on the residential side, you may find this home acceptable. If on the nursing side, possibly not. If activities are top of your list, you may love it here, but if you want expert, kind nursing care, this home may not meet expectations. Our experience of the some of the nursing care was severely lacking. Certain staff rude, dismissive, unprofessional and bordering on cruel, from what we experienced. We left because of this lack of proper nursing care. Issues raised with management were not taken seriously. Now we have found a home that provides exemplary care, we can make a comparison and realise how poor it was at Furzehatt. In our experience. If you end up placing a loved one here, pay close attention. All is not as it seems. In our experience.
16 October 2025
All the staff are friendly & helpful. The smell is pretty strong at times upstairs. The food needs to be catered for elderly people - not pizza and beans or salads, most can't eat it, old-fashioned cottage pie, onions, fish pie, etc, 1970's food and cups of tea and coffee throughout the day whenever they want one. Let people know who's working the shift, and give a menu on a regular basis to those who can't get downstairs; also, sometimes they just want a little bit of company.
13 October 2025
Mum has been a resident at Furzehatt for 16 months. From the day mum arrived, she & my brother & sister have been treated with the utmost respect. Mum is very happy and always speaks highly of all the staff. In her words, "can't fault the place". As a family, we are extremely grateful for the care provided to Mum. Nothing is too much trouble. Mum is now safe and well nourished, and that means a lot to me. The staff are great and all of them should be recognised for their fantastic work. Thank you.
03 October 2025
I continue to be impressed with the care received by Mum. Her mood fluctuates, but she is always treated kindly and respectfully. The whole team at Furzehatt, show such care and concern. I must especially mention the cleaning team, the room is kept clean. Any spills on the carpet are dealt with quickly. Due to poor eyesight and lack of awareness, this can happen a lot. Crusts that are sprinkled "to feed the cat and birds" are vacuumed up and dealt with , with great compassion. Keep going team, you are brilliant.
02 July 2025
My mum's time at Furzehatt care home, was like home from home with the added bonus of beautiful cooked meals 3 times a day, daily activities, weekly church services and much more. That is before I begin on to the care and nursing team at Furzehatt, especially in the last two weeks before our mum passed away. Mum was treated with the upmost dignity and compassion and the staff go up and beyond their job description in the care they all showed to our mum. This also went to us the family they looked after us so well too. If anyone is looking for care for a loved one, I couldn't recommend Furzehatt more. The cleaning team kept all the rooms immaculate along with all the communal lounges and dining rooms. Thank you doesn't express enough what we feel for The Furzehatt team, from Management to all the carers, nurses, housekeeping, chefs and the wonderful reception team that always make you feel so welcome. Keep up the good work and be proud of your team.
26 June 2025
Furzehatt is above all a Care Home. The team of staff from cleaners to admin, carers and management are outstanding in the level of care provided. Mum is currently end of life and the team have been amazing in terms of respect, kindness, support, caring - even coming in on days off and holidays to visit Mum and support the family. Mum has previously commented on the kindness of the staff and we couldn't have asked for more during Mum's final months.
15 April 2025
My Mum resided in the nursing side of Furzehatt for approximately 3 years prior to then she had resided in 2 other residential care homes. The Registered Nursing staff are some of the most excellent Nurses I have had the privilege to meet they always ensured My mother's Medical needs were addressed. They always respected my concerns and included me in decision making. Mum had end stage Alzheimer's the time she was admitted to Furzehatt carers ensued she was treated with dignity and respect they excepted me as Mums advocate checking in with me ensuring her care needs were being met. After having not good experiences in other residential homes the day we brought Mum into Furzehatt my sister and I felt she had come home. Mum was settled in to a bright sunny room given a lovely lunch and the smile across her face was priceless a smile we had not seen in along time. Mum passed in Furzehatt March 2025 after being poorly for approximately 8 weeks the staff couldn't have been more attentive.
20 January 2025
Mum was transferred to Furzehatt nursing home just before Christmas 2024. She settled in well and was comfortable there. We were called up to Furzehatt home early hours in the morning in the new year, when the on duty nurse noticed mum's condition had changed. Although night time, all staff kept checking on mum plus making sure we were all okay. When mum passed away they treated her with dignity and respect. The nurse was excellent and helped us through a very sad time and in a gentle way explained next steps. Although mum was there for a short time, we were very impressed with her care and all of the staff.
11 December 2024
Love them. Very caring, look after them very well. Make us very welcome. Always keeps me engaged about what is going on. Very helpful, very good staff. 10 out of 10.
11 November 2024
The home is very good. The staff work incredibly hard and seems to have a good relationship with the residents. My mum likes being there. There is a good range of activities offered. The home feels nice.
09 September 2024
My wife has been here for the past eight years and I have visited every day even through Covid. I came and spoke through the windows and luckily she was on the ground floor. I have to say that visiting every day I have experienced a lot of staff turnover. With our new management team now, I think every day is very enjoyable as I have never heard so much laughter and singing. Everyone is very competent in what they do. Well done all and thank you.
04 September 2024
As a long-time resident, I would not be here unless I was happy and well cared for.
02 September 2024
Our overall view of the home is excellent. The staff are very obliging. We realise that we are not supported to name people but here are a couple of employees who go above and beyond their job descriptions and did a great job with the planting etc. The food is of good quality and plentiful. There is always a good selection available.
28 August 2024
Absolutely lovely home from the receptionist to all the care staff and nurses, my husband had to go into the care home after a stay in hospital and he has been treated brilliantly. It can be a frightening experience but the staff are amazing and the food is fantastic. The staff genuinely care for the residents and there is always something going on daily. I wouldn't hesitate to recommend Furzehatt Care.
18 June 2024
My husband originally in a care home, transferred to a nursing home. Nurses could not be faulted in their continuing care within surgery allowance.
18 June 2024
Mum went in feeling very tired but after 12 days of complete rest, she felt much better. She felt very well looked after by all the attentive staff. She also enjoyed the good food.
11 June 2024
This is not necessarily a complaint but more an observation and a suggestion. At the inner front door to open, some people have to wait up to 15 minutes for the door to be opened. Surely it should be possible to put a push button keypad on the outside lobby door and enter a code to open the door from the outside, the same as the inside.
Latest Reviews for Furzehatt Residential and Nursing Home
11 November 2025
This home is such a lovely warming place! My toddler and I visit the home to dance and play with the residents! Seeing their faces light up and enjoy every moment with my daughter is lovely! Couldn't recommend more!
05 November 2025
My friend came to Furzehatt Nursing Home in January 2025. She was in a very frail state, confused, weighed 6 stone and could not walk unaided. Within 5 months, she was able to walk on her own and had gained a stone in weight. All down to the nursing staff. Everyone was very kind. My one complaint would be the laundry. Although everything was clean, not all of my friend's clothes were returned to her room.
31 October 2025
Nice veneer, but underneath there are, in my experience, fundamental issues of concern. Observed one staff member bully and chide a resident for their disability. The same staff member (right in front of me) also completely dismissed requests for advice and assistance from two carers trying to assist my loved one in a manner which was both completely unprofessional and bordering on spiteful in my view. Some really good staff there, however, but sadly a lot seem to have moved on in recent times for reasons that I cannot share in order to respect their privacy. Whilst food and drink is available all day, main meals seem often not to be suited to the resident's dietary needs and eating capabilities. Care equipment found to be left blocking/impeding access routes that pose fall/trip hazards that even when pointed out kept happening. So much more, too. Good at presentation, actual content (care) less so. The resident cat is ace, though.
24 October 2025
I'll start with some positive feedback. Some staff- caring and kind. Some good activities. Many staff appeared not to want to be there. Poor attitude. If your loved one is on the residential side, you may find this home acceptable. If on the nursing side, possibly not. If activities are top of your list, you may love it here, but if you want expert, kind nursing care, this home may not meet expectations. Our experience of the some of the nursing care was severely lacking. Certain staff rude, dismissive, unprofessional and bordering on cruel, from what we experienced. We left because of this lack of proper nursing care. Issues raised with management were not taken seriously. Now we have found a home that provides exemplary care, we can make a comparison and realise how poor it was at Furzehatt. In our experience. If you end up placing a loved one here, pay close attention. All is not as it seems. In our experience.
16 October 2025
All the staff are friendly & helpful. The smell is pretty strong at times upstairs. The food needs to be catered for elderly people - not pizza and beans or salads, most can't eat it, old-fashioned cottage pie, onions, fish pie, etc, 1970's food and cups of tea and coffee throughout the day whenever they want one. Let people know who's working the shift, and give a menu on a regular basis to those who can't get downstairs; also, sometimes they just want a little bit of company.
13 October 2025
Mum has been a resident at Furzehatt for 16 months. From the day mum arrived, she & my brother & sister have been treated with the utmost respect. Mum is very happy and always speaks highly of all the staff. In her words, "can't fault the place". As a family, we are extremely grateful for the care provided to Mum. Nothing is too much trouble. Mum is now safe and well nourished, and that means a lot to me. The staff are great and all of them should be recognised for their fantastic work. Thank you.
03 October 2025
I continue to be impressed with the care received by Mum. Her mood fluctuates, but she is always treated kindly and respectfully. The whole team at Furzehatt, show such care and concern. I must especially mention the cleaning team, the room is kept clean. Any spills on the carpet are dealt with quickly. Due to poor eyesight and lack of awareness, this can happen a lot. Crusts that are sprinkled "to feed the cat and birds" are vacuumed up and dealt with , with great compassion. Keep going team, you are brilliant.
02 July 2025
My mum's time at Furzehatt care home, was like home from home with the added bonus of beautiful cooked meals 3 times a day, daily activities, weekly church services and much more. That is before I begin on to the care and nursing team at Furzehatt, especially in the last two weeks before our mum passed away. Mum was treated with the upmost dignity and compassion and the staff go up and beyond their job description in the care they all showed to our mum. This also went to us the family they looked after us so well too. If anyone is looking for care for a loved one, I couldn't recommend Furzehatt more. The cleaning team kept all the rooms immaculate along with all the communal lounges and dining rooms. Thank you doesn't express enough what we feel for The Furzehatt team, from Management to all the carers, nurses, housekeeping, chefs and the wonderful reception team that always make you feel so welcome. Keep up the good work and be proud of your team.
26 June 2025
Furzehatt is above all a Care Home. The team of staff from cleaners to admin, carers and management are outstanding in the level of care provided. Mum is currently end of life and the team have been amazing in terms of respect, kindness, support, caring - even coming in on days off and holidays to visit Mum and support the family. Mum has previously commented on the kindness of the staff and we couldn't have asked for more during Mum's final months.
15 April 2025
My Mum resided in the nursing side of Furzehatt for approximately 3 years prior to then she had resided in 2 other residential care homes. The Registered Nursing staff are some of the most excellent Nurses I have had the privilege to meet they always ensured My mother's Medical needs were addressed. They always respected my concerns and included me in decision making. Mum had end stage Alzheimer's the time she was admitted to Furzehatt carers ensued she was treated with dignity and respect they excepted me as Mums advocate checking in with me ensuring her care needs were being met. After having not good experiences in other residential homes the day we brought Mum into Furzehatt my sister and I felt she had come home. Mum was settled in to a bright sunny room given a lovely lunch and the smile across her face was priceless a smile we had not seen in along time. Mum passed in Furzehatt March 2025 after being poorly for approximately 8 weeks the staff couldn't have been more attentive.
20 January 2025
Mum was transferred to Furzehatt nursing home just before Christmas 2024. She settled in well and was comfortable there. We were called up to Furzehatt home early hours in the morning in the new year, when the on duty nurse noticed mum's condition had changed. Although night time, all staff kept checking on mum plus making sure we were all okay. When mum passed away they treated her with dignity and respect. The nurse was excellent and helped us through a very sad time and in a gentle way explained next steps. Although mum was there for a short time, we were very impressed with her care and all of the staff.
11 December 2024
Love them. Very caring, look after them very well. Make us very welcome. Always keeps me engaged about what is going on. Very helpful, very good staff. 10 out of 10.
11 November 2024
The home is very good. The staff work incredibly hard and seems to have a good relationship with the residents. My mum likes being there. There is a good range of activities offered. The home feels nice.
09 September 2024
My wife has been here for the past eight years and I have visited every day even through Covid. I came and spoke through the windows and luckily she was on the ground floor. I have to say that visiting every day I have experienced a lot of staff turnover. With our new management team now, I think every day is very enjoyable as I have never heard so much laughter and singing. Everyone is very competent in what they do. Well done all and thank you.
04 September 2024
As a long-time resident, I would not be here unless I was happy and well cared for.
02 September 2024
Our overall view of the home is excellent. The staff are very obliging. We realise that we are not supported to name people but here are a couple of employees who go above and beyond their job descriptions and did a great job with the planting etc. The food is of good quality and plentiful. There is always a good selection available.
28 August 2024
Absolutely lovely home from the receptionist to all the care staff and nurses, my husband had to go into the care home after a stay in hospital and he has been treated brilliantly. It can be a frightening experience but the staff are amazing and the food is fantastic. The staff genuinely care for the residents and there is always something going on daily. I wouldn't hesitate to recommend Furzehatt Care.
18 June 2024
My husband originally in a care home, transferred to a nursing home. Nurses could not be faulted in their continuing care within surgery allowance.
18 June 2024
Mum went in feeling very tired but after 12 days of complete rest, she felt much better. She felt very well looked after by all the attentive staff. She also enjoyed the good food.
11 June 2024
This is not necessarily a complaint but more an observation and a suggestion. At the inner front door to open, some people have to wait up to 15 minutes for the door to be opened. Surely it should be possible to put a push button keypad on the outside lobby door and enter a code to open the door from the outside, the same as the inside.