Submit a Review for Furzehatt Residential and Nursing Home
59 Furzehatt Road, Plymstock, Plymouth, PL9 8QX
View full details of Furzehatt Residential and Nursing HomeLatest Reviews for Furzehatt Residential and Nursing Home
15 May 2026
My mother in law entered the home in a confused and emotional state. She was treated with care and respect from the beginning. Eventually, she gained weight as she really liked the food, regained her health, and became more mobile. Moved from nursing care side to residential side, joined social
groups (knit and natter) and made a few close friends. She also made good relationships with the staff. She sits out in the garden on sunny days and loves afternoon tea with cake! Her medical needs are met promptly and with care.
01 May 2026
I come to this care home regularly with my son to participate in activities with the residents - by doing this we've built meaningful relationships and look forward to seeing one another. We have been in a few different lounges, all of which are clean and accessible. All staff even when passing
through ie carers, chefs or management engage with all the residents. With previously working in care for many years I can see residents attended to when asked (toileting & food & drink options) as well as good moving & handling.
24 April 2026
Absolutely wonderful home my mum's is so well cared for and the staff are so supportive and caring can't ask more for my mum, the home is so clean mum loves the food, I couldn't find any fault wit the place
17 April 2026
We had a very negative experience of this place for the care of my nan who was here for 4 weeks. Would not recommend to anyone. The care provided was not adequate & we had numerous concerns regarding the care of my nan who was non verbal and needed support with eating, drinking, washing, bathroom
etc.. her needs were not met.
17 March 2026
I cannot praise the team enough for welcoming both my dad and us as a family. Dad has been here 4 weeks now and it was the hardest thing to hear from the hospital that dad wouldn't be coming home. The reassurance we received from staff on the first day was immeasurable and I'm truly grateful for
that. In the first week dad said 'I love it here' and that was enough for us. The staff are all wonderful and really do care for the residents. Lots of activities to join in and we have now become part of the Furzehatt family!
Thank you, Sandra, Debbie and to each and everyone of you X
16 January 2026
I can't thank the staff enough for the incredible care they've given my dad. From the moment he arrived, they made him feel truly welcome and comfortable. What stood out most was the time they spent getting to know him personally, they were genuinely interested in his life story and history, which
meant so much to him and to us as a family. Their kindness has made all the difference to dad as he adjusts to moving into care, he is very happy and so complimentary of the staff. Highly recommend this care home for anyone looking for compassionate, person-centered care.
16 January 2026
All the staff and managers have worked incredibly hard over the Christmas period to make it a wonderful time for the residents. (which it was) I cannot fault the home at all and I would be happy to recommend the home to anyone, my husband has been there for nearly 2yrs and now calls the place his
home which is so reassuring for me as I know that if I can't go in he will be looked after, I wouldn't want him to be anywhere else.
15 January 2026
I'm writing this review on behalf of my husband Arthur. I can genuinely say my overall experience has been very positive from the management down to the domestic staff. I would not hesitate to recommend this care home.
31 December 2025
The staff have gone above and beyond to organise a family get together, providing a private area where Frank could spend some quality time with his family. The staff always have a smile for all the residents, and organise lots of activities for them. Lovely!
30 December 2025
I visited my grandad for a christmas surprise, staff were amazing, welcoming and couldnt be more helpful, i would recomend this site to anyone looking, its lovely to see the care the staff have for my Grandad.
23 December 2025
Mum continues to be car e d for with compassion and respect. The cleaner just popped in to do an afternoon clean, and table wipe down. She came quietly into the room, said hello to Mum and asked if it would be okay for her to vacuum and wipe down the services. This demonstrates such respect for Mum
as an individual, even when asked to look out for the crumbs under the bed, " that I've put down for the birds" . Reassurance that she would and not to worry ill sort it.
This is just one snippet of the care that Mum receives, she varies in her understanding of what is happening from day- to- day. Sometimes actively disengaging from care. All of this is taken with calm respect.
The Furzehatt Team are great, keep doing what you are doing, you are five star!
23 December 2025
I cannot praise all the staff at Furzehatt enough for making the care home such a caring, friendly and sociable place to live. It makes me very happy knowing my friend is now living in such a wonderful environment and being cared for. The team at Furzehatt organise lovely activities for the
residents especially now leading up to Christmas. My friend has always been very sociable and therefore is enjoying all the activities that Furzehatt arrange. They are also very friendly towards residents friends and family and actively invite them to all their social events. Thankyou Furzehatt.
17 November 2025
Furzehatt is such a lovely home. The staff are so friendly and kind, they go above and beyond. It's a lovely family feel environment and looks really homely. The residents always look happy and well cared for.
11 November 2025
This home is such a lovely warming place! My toddler and I visit the home to dance and play with the residents! Seeing their faces light up and enjoy every moment with my daughter is lovely!
Couldn't recommend more!
05 November 2025
My friend came to Furzehatt Nursing Home in January 2025. She was in a very frail state, confused, weighed 6 stone and could not walk unaided. Within 5 months, she was able to walk on her own and had gained a stone in weight. All down to the nursing staff.
Everyone was very kind.
My one complaint
would be the laundry. Although everything was clean, not all of my friend's clothes were returned to her room.
31 October 2025
Nice veneer, but underneath there are, in my experience, fundamental issues of concern. Observed one staff member bully and chide a resident for their disability. The same staff member (right in front of me) also completely dismissed requests for advice and assistance from two carers trying to
assist my loved one in a manner which was both completely unprofessional and bordering on spiteful in my view. Some really good staff there, however, but sadly a lot seem to have moved on in recent times for reasons that I cannot share in order to respect their privacy. Whilst food and drink is available all day, main meals seem often not to be suited to the resident's dietary needs and eating capabilities. Care equipment found to be left blocking/impeding access routes that pose fall/trip hazards that even when pointed out kept happening. So much more, too. Good at presentation, actual content (care) less so. The resident cat is ace, though.
24 October 2025
I'll start with some positive feedback. Some staff- caring and kind. Some good activities.
Many staff appeared not to want to be there. Poor attitude.
If your loved one is on the residential side, you may find this home acceptable. If on the nursing side, possibly not.
If activities are top of
your list, you may love it here, but if you want expert, kind nursing care, this home may not meet expectations.
Our experience of the some of the nursing care was severely lacking. Certain staff rude, dismissive, unprofessional and bordering on cruel, from what we experienced. We left because of this lack of proper nursing care.
Issues raised with management were not taken seriously.
Now we have found a home that provides exemplary care, we can make a comparison and realise how poor it was at Furzehatt. In our experience.
If you end up placing a loved one here, pay close attention. All is not as it seems. In our experience.
16 October 2025
All the staff are friendly & helpful. The smell is pretty strong at times upstairs. The food needs to be catered for elderly people - not pizza and beans or salads, most can't eat it, old-fashioned cottage pie, onions, fish pie, etc, 1970's food and cups of tea and coffee throughout the day whenever
they want one. Let people know who's working the shift, and give a menu on a regular basis to those who can't get downstairs; also, sometimes they just want a little bit of company.
13 October 2025
Mum has been a resident at Furzehatt for 16 months. From the day mum arrived, she & my brother & sister have been treated with the utmost respect. Mum is very happy and always speaks highly of all the staff. In her words, "can't fault the place". As a family, we are extremely grateful for the care
provided to Mum. Nothing is too much trouble. Mum is now safe and well nourished, and that means a lot to me. The staff are great and all of them should be recognised for their fantastic work. Thank you.
02 July 2025
My mum's time at Furzehatt care home, was like home from home with the added bonus of beautiful cooked meals 3 times a day, daily activities, weekly church services and much more.
That is before I begin on to the care and nursing team at Furzehatt, especially in the last two weeks before our mum
passed away. Mum was treated with the upmost dignity and compassion and the staff go up and beyond their job description in the care they all showed to our mum. This also went to us the family they looked after us so well too. If anyone is looking for care for a loved one, I couldn't recommend Furzehatt more. The cleaning team kept all the rooms immaculate along with all the communal lounges and dining rooms.
Thank you doesn't express enough what we feel for The Furzehatt team, from Management to all the carers, nurses, housekeeping, chefs and the wonderful reception team that always make you feel so welcome. Keep up the good work and be proud of your team.
Latest Reviews for Furzehatt Residential and Nursing Home
15 May 2026
My mother in law entered the home in a confused and emotional state. She was treated with care and respect from the beginning. Eventually, she gained weight as she really liked the food, regained her health, and became more mobile. Moved from nursing care side to residential side, joined social
groups (knit and natter) and made a few close friends. She also made good relationships with the staff. She sits out in the garden on sunny days and loves afternoon tea with cake! Her medical needs are met promptly and with care.
01 May 2026
I come to this care home regularly with my son to participate in activities with the residents - by doing this we've built meaningful relationships and look forward to seeing one another. We have been in a few different lounges, all of which are clean and accessible. All staff even when passing
through ie carers, chefs or management engage with all the residents. With previously working in care for many years I can see residents attended to when asked (toileting & food & drink options) as well as good moving & handling.
24 April 2026
Absolutely wonderful home my mum's is so well cared for and the staff are so supportive and caring can't ask more for my mum, the home is so clean mum loves the food, I couldn't find any fault wit the place
17 April 2026
We had a very negative experience of this place for the care of my nan who was here for 4 weeks. Would not recommend to anyone. The care provided was not adequate & we had numerous concerns regarding the care of my nan who was non verbal and needed support with eating, drinking, washing, bathroom
etc.. her needs were not met.
17 March 2026
I cannot praise the team enough for welcoming both my dad and us as a family. Dad has been here 4 weeks now and it was the hardest thing to hear from the hospital that dad wouldn't be coming home. The reassurance we received from staff on the first day was immeasurable and I'm truly grateful for
that. In the first week dad said 'I love it here' and that was enough for us. The staff are all wonderful and really do care for the residents. Lots of activities to join in and we have now become part of the Furzehatt family!
Thank you, Sandra, Debbie and to each and everyone of you X
16 January 2026
I can't thank the staff enough for the incredible care they've given my dad. From the moment he arrived, they made him feel truly welcome and comfortable. What stood out most was the time they spent getting to know him personally, they were genuinely interested in his life story and history, which
meant so much to him and to us as a family. Their kindness has made all the difference to dad as he adjusts to moving into care, he is very happy and so complimentary of the staff. Highly recommend this care home for anyone looking for compassionate, person-centered care.
16 January 2026
All the staff and managers have worked incredibly hard over the Christmas period to make it a wonderful time for the residents. (which it was) I cannot fault the home at all and I would be happy to recommend the home to anyone, my husband has been there for nearly 2yrs and now calls the place his
home which is so reassuring for me as I know that if I can't go in he will be looked after, I wouldn't want him to be anywhere else.
15 January 2026
I'm writing this review on behalf of my husband Arthur. I can genuinely say my overall experience has been very positive from the management down to the domestic staff. I would not hesitate to recommend this care home.
31 December 2025
The staff have gone above and beyond to organise a family get together, providing a private area where Frank could spend some quality time with his family. The staff always have a smile for all the residents, and organise lots of activities for them. Lovely!
30 December 2025
I visited my grandad for a christmas surprise, staff were amazing, welcoming and couldnt be more helpful, i would recomend this site to anyone looking, its lovely to see the care the staff have for my Grandad.
23 December 2025
Mum continues to be car e d for with compassion and respect. The cleaner just popped in to do an afternoon clean, and table wipe down. She came quietly into the room, said hello to Mum and asked if it would be okay for her to vacuum and wipe down the services. This demonstrates such respect for Mum
as an individual, even when asked to look out for the crumbs under the bed, " that I've put down for the birds" . Reassurance that she would and not to worry ill sort it.
This is just one snippet of the care that Mum receives, she varies in her understanding of what is happening from day- to- day. Sometimes actively disengaging from care. All of this is taken with calm respect.
The Furzehatt Team are great, keep doing what you are doing, you are five star!
23 December 2025
I cannot praise all the staff at Furzehatt enough for making the care home such a caring, friendly and sociable place to live. It makes me very happy knowing my friend is now living in such a wonderful environment and being cared for. The team at Furzehatt organise lovely activities for the
residents especially now leading up to Christmas. My friend has always been very sociable and therefore is enjoying all the activities that Furzehatt arrange. They are also very friendly towards residents friends and family and actively invite them to all their social events. Thankyou Furzehatt.
17 November 2025
Furzehatt is such a lovely home. The staff are so friendly and kind, they go above and beyond. It's a lovely family feel environment and looks really homely. The residents always look happy and well cared for.
11 November 2025
This home is such a lovely warming place! My toddler and I visit the home to dance and play with the residents! Seeing their faces light up and enjoy every moment with my daughter is lovely!
Couldn't recommend more!
05 November 2025
My friend came to Furzehatt Nursing Home in January 2025. She was in a very frail state, confused, weighed 6 stone and could not walk unaided. Within 5 months, she was able to walk on her own and had gained a stone in weight. All down to the nursing staff.
Everyone was very kind.
My one complaint
would be the laundry. Although everything was clean, not all of my friend's clothes were returned to her room.
31 October 2025
Nice veneer, but underneath there are, in my experience, fundamental issues of concern. Observed one staff member bully and chide a resident for their disability. The same staff member (right in front of me) also completely dismissed requests for advice and assistance from two carers trying to
assist my loved one in a manner which was both completely unprofessional and bordering on spiteful in my view. Some really good staff there, however, but sadly a lot seem to have moved on in recent times for reasons that I cannot share in order to respect their privacy. Whilst food and drink is available all day, main meals seem often not to be suited to the resident's dietary needs and eating capabilities. Care equipment found to be left blocking/impeding access routes that pose fall/trip hazards that even when pointed out kept happening. So much more, too. Good at presentation, actual content (care) less so. The resident cat is ace, though.
24 October 2025
I'll start with some positive feedback. Some staff- caring and kind. Some good activities.
Many staff appeared not to want to be there. Poor attitude.
If your loved one is on the residential side, you may find this home acceptable. If on the nursing side, possibly not.
If activities are top of
your list, you may love it here, but if you want expert, kind nursing care, this home may not meet expectations.
Our experience of the some of the nursing care was severely lacking. Certain staff rude, dismissive, unprofessional and bordering on cruel, from what we experienced. We left because of this lack of proper nursing care.
Issues raised with management were not taken seriously.
Now we have found a home that provides exemplary care, we can make a comparison and realise how poor it was at Furzehatt. In our experience.
If you end up placing a loved one here, pay close attention. All is not as it seems. In our experience.
16 October 2025
All the staff are friendly & helpful. The smell is pretty strong at times upstairs. The food needs to be catered for elderly people - not pizza and beans or salads, most can't eat it, old-fashioned cottage pie, onions, fish pie, etc, 1970's food and cups of tea and coffee throughout the day whenever
they want one. Let people know who's working the shift, and give a menu on a regular basis to those who can't get downstairs; also, sometimes they just want a little bit of company.
13 October 2025
Mum has been a resident at Furzehatt for 16 months. From the day mum arrived, she & my brother & sister have been treated with the utmost respect. Mum is very happy and always speaks highly of all the staff. In her words, "can't fault the place". As a family, we are extremely grateful for the care
provided to Mum. Nothing is too much trouble. Mum is now safe and well nourished, and that means a lot to me. The staff are great and all of them should be recognised for their fantastic work. Thank you.
02 July 2025
My mum's time at Furzehatt care home, was like home from home with the added bonus of beautiful cooked meals 3 times a day, daily activities, weekly church services and much more.
That is before I begin on to the care and nursing team at Furzehatt, especially in the last two weeks before our mum
passed away. Mum was treated with the upmost dignity and compassion and the staff go up and beyond their job description in the care they all showed to our mum. This also went to us the family they looked after us so well too. If anyone is looking for care for a loved one, I couldn't recommend Furzehatt more. The cleaning team kept all the rooms immaculate along with all the communal lounges and dining rooms.
Thank you doesn't express enough what we feel for The Furzehatt team, from Management to all the carers, nurses, housekeeping, chefs and the wonderful reception team that always make you feel so welcome. Keep up the good work and be proud of your team.