Furzehatt Residential and Nursing Home

59 Furzehatt Road, Plymstock, Plymouth PL9 8QX

Furzehatt Residential and Nursing Home, Plymouth, Devon
Furzehatt Residential and Nursing Home, Plymouth, Devon
Furzehatt Residential and Nursing Home, Plymouth, Devon

Furzehatt Care Centre is a sophisticated Plymouth facility that has been purpose-built to provide care for up to sixty-two elderly people, through the expertise of highly-trained carers.

Some of the facilities that service users enjoy include en-suite bedrooms, assisted bathing and shower rooms, as well as having access to private gardens, a conservatory lounge and organised activities.

The aim of staff is to maintain an environment that is beneficial to the emotional needs of service users, encouraging empowerment while having skilled and attentive carers on-hand.

Group: Sanctuary Care Ltd

Person in charge: Kim Newitt (Manager)

Local Authority / Social Services: Plymouth City Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 60

Shared Rooms: 1

Rooms with ensuite WC: 56

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Furzehatt Residential and Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Furzehatt Residential and Nursing Home has a Review Score of 9.6 (9.578)

The Review Score of 9.6 (maximum of 10) for Furzehatt Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Furzehatt Residential and Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.61 for Furzehatt Residential and Nursing Home is calculated as follows: ( (162 Excellents x 5) + (72 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 246 Ratings = 4.61

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.968 Points relating to the number of positive Reviews for Furzehatt Residential and Nursing Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 12 Reviews ÷ 12.4 Target = 0.968

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Furzehatt Residential and Nursing Home?

  • Extremely LIKELY
    19
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Furzehatt Residential and Nursing Home

  • Daughter of Resident/Service User
    7
  • Husband of Resident/Service User
    4
  • Resident / Service User
    4
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • more

When we were told we had to put my dad in a care home we were distraught, but from the second we stepped into Furzehatt Residential and Nursing Home all our concerns and worries were squashed. What an amazing home this is.
Every single member of staff is full of love, compassion warmth and smiles. Nothing is ever too much trouble and they have welcomed our family into their family. I can not find enough words to praise them. Just fabulous.

How likely would you be to recommend Furzehatt Residential and Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care that my mother receives continues to be excellent, despite her increasing disability. The staff, all of them, are incredibly caring and patient, even when under severe pressure. I visit the home most days and have never heard any of the staff lose their temper or complain to the residents. The food at Furzehatt is also of high quality and activities and concerts for the residents are provided on a regular basis.

How likely would you be to recommend Furzehatt Residential and Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My wife suffers from Alzheimer's and cannot now do anything at all. She has to be washed and fed, cannot talk or communicate and is incontinent.
From the manager down everybody makes the effort to talk to her and shows her different things which makes her laugh and giggle all day long. The entertainment lady really goes the extra mile to involve her in all of the activities. All of this makes me very satisfied!!

How likely would you be to recommend Furzehatt Residential and Nursing Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

The care of residents here is clear to see. The staff go above and beyond and for that, we as a family are so grateful. It's an extremely difficult decision to admit a loved one into any kind of care but we sleep well knowing dad is getting the very best of care and kindness.
Thank you to all of the lovely staff.

How likely would you be to recommend Furzehatt Residential and Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleased with everything I see. My husband is kept clean, room clean and food good.

How likely would you be to recommend Furzehatt Residential and Nursing Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Dad settled into Furzehatt Residential and Nursing Home very quickly as he was allowed to bring furniture from home and the colour scheme is his choice. The rooms are generously proportioned. The daily food menus are very useful. Although dad is not able to join in the activities there seems to be enough going on. The staff are very friendly and work very hard. There is a beautiful secluded garden for residents to enjoy and the home welcomes pets which help pass the time and always raises smiles from everyone. There are regular residents meetings which welcome family members to participate.

How likely would you be to recommend Furzehatt Residential and Nursing Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My experience of 8 years of visiting this home was always one of welcome but all staff. Questions were always answered readily.
I always found my aunt well-cared for, clean and given as much help and love as she needed.

How likely would you be to recommend Furzehatt Residential and Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My dad is in Furzehatt Court nursing home and he is very happy there. The staff are all very friendly towards everyone. The home is clean and his room is very nice.

How likely would you be to recommend Furzehatt Residential and Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

From the time my father went into Furzehatt, he has been treated with brilliant care and dignity. The staff know each resident well, the likes and dislikes and treat them accordingly. Each staff member knows their role but will, when necessary cover any task needed. The manager's door is always open and she is always prepared to listen. The food is prepared beautifully by fully trained chefs and presented well. Overall I am very pleased with the choice of Furzehatt for my very elderly father's care.

How likely would you be to recommend Furzehatt Residential and Nursing Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My father was here for four months until he passed away and he had the best possible care. The Nursing Home is light and airy and very modern but homely, the staff are absolutely wonderful and so caring. The standard of care is second to none, my father was always washed, shaved and wearing clean clothes every day, the food is superb and beautifully presented and there is always something going on e.g entertainment and activities. There is a resident dog, cat and budgies and the staff are familiar with each resident. As my father came to the end he was treated with tremendous dignity and respect and the very capable and well-trained Nurses were just so gentle with him treating him as they would if he were their own father. I cannot praise this place highly enough, it is well managed and the staff are well trained and professional and extremely efficient.

How likely would you be to recommend Furzehatt Residential and Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My wife has always been extremely well cared for during the four years as a resident. I have suggested the home to at least three people.

How likely would you be to recommend Furzehatt Residential and Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would recommend as no matter what position the staff are in, every single one is friendly, kind, polite and considerate.
I am treated with dignity and do not feel embarrassed to ask for help with my personal needs.

How likely would you be to recommend Furzehatt Residential and Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care and treatment. I would recommend the home to other's as the care staff are friendly. It's like home from home it doesn't get any better than this home.

How likely would you be to recommend Furzehatt Residential and Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Really can't praise the staff enough for the care and kindness shown to my wife in her last days of dementia. She was only at Furzehatt Residential and Nursing Home a short period but she was well looked after each day. The staff were fantastic with the family on the days leading up to her passing, we were given tea and sandwiches to see us through the night. I cannot thank them enough, great care and compassion shown to my wife.

How likely would you be to recommend Furzehatt Residential and Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I had to go with my husband to Furzehatt Residential and Nursing Home as a medical crisis and was dreading it, but I was amazed on arrival to be welcomed by three staff members, welcoming us and immediately putting us at ease. Their care, sensitivity was amazing for the week my husband survived he was cared for in every way and our family were reassured and made welcome at every visit. It was wonderful to have my husband's last hours together in such a caring place. Staff sensitivity provided us with drinks, sandwiches or a meal without being asked, if my husband had lived longer we would have been thankful he was in Furzehatt Residential and Nursing Home

How likely would you be to recommend Furzehatt Residential and Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

From the first time we walked in unannounced we were happy with choice of home for dad. He was cared for very well with dignity. They also showed great compassion and support for both myself, step mother and family. I would not hesitate to recommend. Thank you all.

How likely would you be to recommend Furzehatt Residential and Nursing Home? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Fab staff, lovely and friendly. Mum loved all staff. Had to move her only due to distance from family, otherwise wouldn't have moved her. Highly recommended.

How likely would you be to recommend Furzehatt Residential and Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

All the staff that I met over the 5 weeks she was in the home, were most kind and considerate tot he patient and to all the family members who attended visits, we were always greeted with an update on her condition and asked if we would like a refreshment. I cannot speak more highly of the attention to detail.

How likely would you be to recommend Furzehatt Residential and Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have enjoyed my stay. Food is excellent, good enough for a hotel. No complaints. I have been a resident in a few care homes and in my opinion this is one of the best in Plymouth.

How likely would you be to recommend Furzehatt Residential and Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have thoroughly enjoyed it. I have no complaints. I have found the staff very helpful and considerate. Staff will go out of their way to help myself and all the other's.

How likely would you be to recommend Furzehatt Residential and Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

very impressed by the home where my sister has been for five years. The staff are friendly and helpful. I spoke to the nurse about my sisters long term care and was given a full and honest account. I have come along way to see her (from Norwich to Plymouth) and very reassured by the care.

How likely would you be to recommend Furzehatt Residential and Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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