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- Furzehatt Residential and Nursing Home

The staff, all of them, are incredibly caring and patient,John O(Son of Resident/Service User)

We cannot recommend them highly enoughCarol G(Daughter of Resident/Service User)


The staff, all of them, are incredibly caring and patient,John O(Son of Resident/Service User)

We cannot recommend them highly enoughCarol G(Daughter of Resident/Service User)


With an excellent reputation for the high standard of care, the long-serving team at Furzehatt are passionate about enriching the lives of their residents. Providing residential, dementia, nursing and palliative care, they also offer respite care breaks.
There are so many activities to enjoy, from baking, yoga, animal therapy and music sessions, to gardening, indoor bowls, church services, games, a book club and crafts.
The community is embraced into life...
Care Provided by Furzehatt Residential and Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 62 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1193 and for nursing care £1417, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
The price(s) shown are provided by the care home. Contact Furzehatt Residential and Nursing Home for full pricing details and T&Cs.
Contact Furzehatt Residential and Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Sanctuary Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Sandra Tucker (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
- Couples/Companion Rooms (1)
Furzehatt Residential and Nursing Home Reviews (113)
Furzehatt Residential and Nursing Home has a Review Score of 9.4 (9.419) out of 10, based on 28 reviews in the last 2 years.
Over all time Furzehatt Residential and Nursing Home has 113 reviews.
I couldn't single out a carer, its a team effort, they are the best.
Thank you for sharing such kind feedback. We're delighted your mum feels respected, comfortable and well cared for, and that our team's kindness makes a difference every day. Your words mean a great deal to us all.
My mother in law entered the home in a confused and emotional state. She was treated with care and respect from the beginning. Eventually, she gained weight as she really liked the food, regained her health, and became more mobile. Moved from nursing care side to residential side, joined social groups (knit and natter) and made a few close friends. She also made good relationships with the staff. She sits out in the garden on sunny days and loves afternoon tea with cake! Her medical needs are met promptly and with care.
Thank you for sharing such thoughtful feedback. We're delighted to hear how your mother in law has regained her health and confidence, and that she feels comfortable, supported and engaged in daily life. It's wonderful to know she enjoys the food, friendships, garden time and social activities, and that her care needs are met with kindness and respect.
I come to this care home regularly with my son to participate in activities with the residents - by doing this we've built meaningful relationships and look forward to seeing one another. We have been in a few different lounges, all of which are clean and accessible. All staff even when passing through ie carers, chefs or management engage with all the residents. With previously working in care for many years I can see residents attended to when asked (toileting & food & drink options) as well as good moving & handling.
Thank you for taking the time to share such thoughtful feedback. We're delighted to hear how much you and your son enjoy spending time with our residents and building meaningful relationships through shared activities.
Absolutely wonderful home my mum's is so well cared for and the staff are so supportive and caring can't ask more for my mum, the home is so clean mum loves the food, I couldn't find any fault wit the place
Thank you for your lovely feedback. We're so pleased to hear your mum is well cared for and that the team's kindness, the clean environment and the food all help her feel happy and comfortable.
We had a very negative experience of this place for the care of my nan who was here for 4 weeks. Would not recommend to anyone. The care provided was not adequate & we had numerous concerns regarding the care of my nan who was non verbal and needed support with eating, drinking, washing, bathroom etc.. her needs were not met.
We're saddened to hear about your experience and understand how upsetting this situation would have been for your family. We appreciate you taking the time to share your feedback. We aim to support residents and families with care, dignity and compassion, and we take all comments seriously. If you wish, you are welcome to contact us directly to discuss your feedback further.
Thank you, Sandra, Debbie and to each and everyone of you X
Thank you for sharing such heartfelt feedback. It means so much to hear how warmly your dad and your family were welcomed, and that he has settled so well. Knowing he feels happy and cared for truly means a great deal to the whole team.
I can't thank the staff enough for the incredible care they've given my dad. From the moment he arrived, they made him feel truly welcome and comfortable. What stood out most was the time they spent getting to know him personally, they were genuinely interested in his life story and history, which meant so much to him and to us as a family. Their kindness has made all the difference to dad as he adjusts to moving into care, he is very happy and so complimentary of the staff. Highly recommend this care home for anyone looking for compassionate, person-centered care.
Thank you so much for sharing your experience. We're delighted to hear your dad feels happy and settled, and that our team's efforts to get to know him personally have made such a positive difference. Your recommendation is truly appreciated.
All the staff and managers have worked incredibly hard over the Christmas period to make it a wonderful time for the residents. (which it was) I cannot fault the home at all and I would be happy to recommend the home to anyone, my husband has been there for nearly 2yrs and now calls the place his home which is so reassuring for me as I know that if I can't go in he will be looked after, I wouldn't want him to be anywhere else.
Thank you so much for sharing such a heartfelt review. We're delighted to hear that the festive period was special for your husband and that he feels truly at home with us. Knowing that you have peace of mind about his care means everything to our team.
I'm writing this review on behalf of my husband Arthur. I can genuinely say my overall experience has been very positive from the management down to the domestic staff. I would not hesitate to recommend this care home.
Thank you for sharing such positive feedback on behalf of your husband. It means a great deal to know that the experience across our whole team has been so reassuring. We're delighted that the care and support provided have left such a strong impression, and we truly appreciate your recommendation.
The staff have gone above and beyond to organise a family get together, providing a private area where Frank could spend some quality time with his family. The staff always have a smile for all the residents, and organise lots of activities for them. Lovely!
Thank you for sharing such lovely feedback. We're delighted to hear that the family get together was so special and that our team helped create those precious moments. It's wonderful to know the activities and friendly atmosphere are making a positive difference for our residents. Your kind words mean so much to us.
I visited my grandad for a christmas surprise, staff were amazing, welcoming and couldnt be more helpful, i would recomend this site to anyone looking, its lovely to see the care the staff have for my Grandad.
Thank you for your lovely feedback. We're so pleased your Christmas visit was special and that our team made you feel welcome. It's wonderful to know the care we provide for your grandad is appreciated.
I cannot praise all the staff at Furzehatt enough for making the care home such a caring, friendly and sociable place to live. It makes me very happy knowing my friend is now living in such a wonderful environment and being cared for. The team at Furzehatt organise lovely activities for the residents especially now leading up to Christmas. My friend has always been very sociable and therefore is enjoying all the activities that Furzehatt arrange. They are also very friendly towards residents friends and family and actively invite them to all their social events. Thankyou Furzehatt.
Furzehatt is such a lovely home. The staff are so friendly and kind, they go above and beyond. It's a lovely family feel environment and looks really homely. The residents always look happy and well cared for.
Thank you for sharing such wonderful feedback. We're delighted to hear you feel Furzehatt has a homely, family atmosphere and that our team's kindness and dedication shine through. Creating a welcoming environment where residents feel happy and well cared for is at the heart of everything we do, and it's lovely to know this is recognised.
Couldn't recommend more!
Thank you so much for your kind words. It's truly heartwarming to hear how much joy your visits bring to our residents. Moments like these make such a meaningful difference, and we're so grateful to have you and your little one as part of our community.
Everyone was very kind.
My one complaint would be the laundry. Although everything was clean, not all of my friend's clothes were returned to her room.
Thank you so much for sharing your friend's journey with us. It's truly heartening to hear how much progress she's made with the support of our dedicated team. We're saddened to hear about the issue with laundry and appreciate you bringing it to our attention. Feedback like this helps us continue to improve every aspect of our care.
Nice veneer, but underneath there are, in my experience, fundamental issues of concern. Observed one staff member bully and chide a resident for their disability. The same staff member (right in front of me) also completely dismissed requests for advice and assistance from two carers trying to assist my loved one in a manner which was both completely unprofessional and bordering on spiteful in my view. Some really good staff there, however, but sadly a lot seem to have moved on in recent times for reasons that I cannot share in order to respect their privacy. Whilst food and drink is available all day, main meals seem often not to be suited to the resident's dietary needs and eating capabilities. Care equipment found to be left blocking/impeding access routes that pose fall/trip hazards that even when pointed out kept happening. So much more, too. Good at presentation, actual content (care) less so. The resident cat is ace, though.
Thank you for taking the time to share your experience. We're saddened to hear that aspects of your visit left you feeling concerned. We're committed to providing compassionate, respectful care and take all feedback seriously. It's reassuring to hear you found some of our team members to be...
Many staff appeared not to want to be there. Poor attitude.
If your loved one is on the residential side, you may find this home acceptable. If on the nursing side, possibly not.
If activities are top of your list, you may love it here, but if you want expert, kind nursing care, this home may not meet expectations.
Our experience of the some of the nursing care was severely lacking. Certain staff rude, dismissive, unprofessional and bordering on cruel, from what we experienced. We left because of this lack of proper nursing care.
Issues raised with management were not taken seriously.
Now we have found a home that provides exemplary care, we can make a comparison and realise how poor it was at Furzehatt. In our experience.
If you end up placing a loved one here, pay close attention. All is not as it seems. In our experience.
We're proud of the kindness and dedication shown by many of our team members, and we're pleased you found some of the...
All the staff are friendly & helpful. The smell is pretty strong at times upstairs. The food needs to be catered for elderly people - not pizza and beans or salads, most can't eat it, old-fashioned cottage pie, onions, fish pie, etc, 1970's food and cups of tea and coffee throughout the day whenever they want one. Let people know who's working the shift, and give a menu on a regular basis to those who can't get downstairs; also, sometimes they just want a little bit of company.
Thank you so much for your feedback. We're delighted to hear that our team made a positive impression. We take every comment on board and will carefully consider your suggestions as part of our ongoing commitment to providing the highest standard of care. Your input is truly valued and appreciated.
Mum has been a resident at Furzehatt for 16 months. From the day mum arrived, she & my brother & sister have been treated with the utmost respect. Mum is very happy and always speaks highly of all the staff. In her words, "can't fault the place". As a family, we are extremely grateful for the care provided to Mum. Nothing is too much trouble. Mum is now safe and well nourished, and that means a lot to me. The staff are great and all of them should be recognised for their fantastic work. Thank you.
Thank you so much for your kind words. We're delighted to hear your mum feels happy, safe, and well cared for at Furzehatt. Your appreciation means a lot to our team, and we'll be sure to pass it on. It's a privilege to support your family.
That is before I begin on to the care and nursing team at Furzehatt, especially in the last two weeks before our mum passed away. Mum was treated with the upmost dignity and compassion and the staff go up and beyond their job description in the care they all showed to our mum. This also went to us the family they looked after us so well too. If anyone is looking for care for a loved one, I couldn't recommend Furzehatt more. The cleaning team kept all the rooms immaculate along with all the communal lounges and dining rooms.
Thank you doesn't express enough what we feel for The Furzehatt team, from Management to all the carers, nurses, housekeeping, chefs and the wonderful reception team that always make you feel so welcome. Keep up the good work and be proud of your team.
Thank you so much for such an outstanding review for our team at Furzehatt. We're so sorry to hear of the loss of your mother, but take comfort in the dignity and compassion she was shown, particularly in her final days. All our thoughts are with you. Thank you again.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 July 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Furzehatt Residential and Nursing Home.
There are no upcoming events for Furzehatt Residential and Nursing Home.
Awards / Recognitions (10)
- 21 Jul 2026Recipient: Sanctuary Care Ltd
- 30 Jan 2026Recipient: Sanctuary Care Ltd
- 31 Jan 2025Recipient: Sanctuary Care Ltd
Accreditations
There are no accreditations posted yet for Furzehatt Residential and Nursing Home.
Meet the Team (2)

I work with my team to assist and care for our residents, to ensure their health and wellbeing needs are met. I have a very varied role and no day is ever the same.
I enjoy spending as much time with our residents as I possibly can and seeing them smile and enjoy their time with us, is so heart-warming.

I have been a carer for over 21 years, and my residents always make my day.
Frequently Asked Questions about Furzehatt Residential and Nursing Home
What types of Care is Furzehatt Residential and Nursing Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Furzehatt Residential and Nursing Home have?
There are 60 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Furzehatt Residential and Nursing Home?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Furzehatt Residential and Nursing Home to the centre of Plymouth?
2.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Furzehatt Residential and Nursing Home to verify any information. View our terms and conditions. Furzehatt Residential and Nursing Home has an Enhanced Service -more info.