Furzehatt Residential and Nursing Home

59 Furzehatt Road, Plymstock, Plymouth PL9 8QX
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9.7 100 Reviews
  • Furzehatt Residential and Nursing Home, Plymouth
With an excellent reputation for the high standard of care, the long-serving team at Furzehatt are passionate about enriching the lives of their residents. Providing residential, dementia, nursing and palliative care, they also offer respite care breaks.

There are so many activities to enjoy, from baking, yoga, animal therapy and music sessions, to gardening, indoor bowls, church services, games, a book club and crafts.

The community is embraced into life in the home, with regular volunteers enjoying activities too, as well as local school children and college students. The home also has a piano for music sessions.

This summer the team completely revamped the gardens ‘Ground Force’ style! The makeover looks beautiful, with two water features, a tortoise garden, home to Malcolm and Murtle and a new herb and vegetable garden.   

The residents have enjoyed growing their own herbs and vegetables, which the chef used in the kitchen, giving them such a sense of achievement.

And the home-cooked cuisine is a real highlight, with everything from roast dinners with all the trimmings to fish and chip Fridays, and home-baking for afternoon tea.

The team champion their residents to have a very active role to play in how their home is run. There are resident ambassadors, who do everything from interviewing potential staff, to showing new residents and their loved ones around their home.

There are so many homely spaces to relax with loved ones, who are welcome at any time, from welcoming lounges and quiet spaces, to a conservatory overlooking the gardens. There is also a hair salon, for regular appointments with a mobile hairdresser. And a chiropodist also visits monthly.

Furzehatt also has a private family and friends Facebook page, with regular photos, videos and updates on what the residents have been enjoying doing.
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Care Provided by Furzehatt Residential and Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1125
  • Self-Funded Nursing Care: from £1337
  • RESPITE Self-Funded Residential Care: from £1125

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1125 and for nursing care £1337, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Furzehatt Residential and Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Sandra Tucker (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (1)

Furzehatt Residential and Nursing Home Reviews (100)

9.7

Furzehatt Residential and Nursing Home has a Review Score of 9.7 (9.703) out of 10, based on 27 reviews in the last 2 years.
Over all time Furzehatt Residential and Nursing Home has 100 reviews.

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Review from B H (Godson of Resident) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Warm welcome when I entered the home, shown where to go and had a good visit. Really clean and smelled nice. Polite staff and residents throughout. Was offered a cup of tea and biscuits. Family member was happy and well cared for
Reply from Jacob Hardie, Design and Marketing Assistant at Furzehatt Residential and Nursing Home

Thank you for your lovely review! We're so pleased you felt welcomed and comfortable during your visit. It's great to hear your family member is happy and well cared for - that's what matters most to us.

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Review from Jill D (Daughter of Resident) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Furzehatt for a year now. During this year, she has become frailer mentally, often declining personal interventions. The staff have taken time to know her, they manage her care beautifully, using 'retreat & return' approaches. This works well, it gives mum some control of when they always
approach her with dignity and respect. I am confident that she is cared for as an individual, always with kindness & respect. When I visit, it is clear from the tidy appearance of her room and her clean appearance that Mum has been cared for well.
Reply from Jacob Hardie, Design and Marketing Assistant at Furzehatt Residential and Nursing Home

Thank you for your kind words. We're so pleased to hear that your mum feels respected and well cared for at Furzehatt. Our team works hard to provide personalised support, and it's lovely to know the 'retreat and return' approach has helped her maintain a sense of control and dignity.

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Review from Allyson S (Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I love living at this home. Going into my second year now and feel so happy and safe. I have all my needs met. The home is warm and everyone is my family. I have made lots of friends. I join in with all the activities and there are so many. If I want to sit in my room then I can. I visit others in their
rooms and they come to mine to watch a film, eat snacks and drink some wine. The whole team are wonderful. This week a staff member helped me send a bunch of flowers to my niece for her birthday. They care about the little things. They have helped me get physio and I am getting a boot to help me walk again. I cannot thank them enough. We are treated as adults, cared for as adults, allowed to take risks and also kept safe. The food is nice, they treat my things with respect and are discreet when caring for me. Everyone is always so happy. I am always happy. Every morning I get woken with a smile and much needed coffee.
Reply from Jacob Hardie, Design and Marketing Assistant at Furzehatt Residential and Nursing Home

Thank you so much for your lovely review! We're thrilled to hear how happy, safe, and supported you feel. It's wonderful that you've made friends, enjoy the activities, and feel respected and cared for. Your kind words about the team and the little touches-like morning coffee and thoughtful help-mean the world to us.

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Review from S L (Daughter of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum's time at Furzehatt care home, was like home from home with the added bonus of beautiful cooked meals 3 times a day, daily activities, weekly church services and much more.
That is before I begin on to the care and nursing team at Furzehatt, especially in the last two weeks before our mum passed
away. Mum was treated with the upmost dignity and compassion and the staff go up and beyond their job description in the care they all showed to our mum. This also went to us the family they looked after us so well too. If anyone is looking for care for a loved one, I couldn't recommend Furzehatt more. The cleaning team kept all the rooms immaculate along with all the communal lounges and dining rooms.
Thank you doesn't express enough what we feel for The Furzehatt team, from Management to all the carers, nurses, housekeeping, chefs and the wonderful reception team that always make you feel so welcome. Keep up the good work and be proud of your team.
Reply from Fae Doherty, Digital Marketing Manager at Furzehatt Residential and Nursing Home

Thank you so much for such an outstanding review for our team at Furzehatt. We're so sorry to hear of the loss of your mother, but take comfort in the dignity and compassion she was shown, particularly in her final days. All our thoughts are with you. Thank you again.

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Review from T D (Daughter of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Furzehatt is above all a Care Home. The team of staff from cleaners to admin, carers and management are outstanding in the level of care provided. Mum is currently end of life and the team have been amazing in terms of respect, kindness, support, caring - even coming in on days off and holidays to visit
Mum and support the family. Mum has previously commented on the kindness of the staff and we couldn't have asked for more during Mum's final months.
Reply from Jacob Hardie, Design and Marketing Assistant at Furzehatt Residential and Nursing Home

Thank you so much for your kind words. It's truly heartening to know our team has been able to support your mum and your family during such a meaningful time. We're honoured to have cared for her, and your appreciation means a great deal to all of us at Furzehatt.

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Review from Wendy H (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum resided in the nursing side of Furzehatt for approximately 3 years prior to then she had resided in 2 other residential care homes. The Registered Nursing staff are some of the most excellent Nurses I have had the privilege to meet they always ensured My mother's Medical needs were addressed.
They always respected my concerns and included me in decision making.
Mum had end stage Alzheimer's the time she was admitted to Furzehatt carers ensued she was treated with dignity and respect they excepted me as Mums advocate checking in with me ensuring her care needs were being met. After having not good experiences in other residential homes the day we brought Mum into Furzehatt my sister and I felt she had come home. Mum was settled in to a bright sunny room given a lovely lunch and the smile across her face was priceless a smile we had not seen in along time. Mum passed in Furzehatt March 2025 after being poorly for approximately 8 weeks the staff couldn't have been more attentive.
Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

Thank you for sharing such a touching review, especially written at such a difficult time. It means so much to hear that your mum felt so at home at Furzehatt and was treated with the care, dignity, and respect she deserved. We're incredibly grateful for your kind words about our nursing staff and carers, they will be very proud to read your comments.

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Review from Karen H (Daughter of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was transferred to Furzehatt nursing home just before Christmas 2024. She settled in well and was comfortable there. We were called up to Furzehatt home early hours in the morning in the new year, when the on duty nurse noticed mum's condition had changed. Although night time, all staff kept checking
on mum plus making sure we were all okay. When mum passed away they treated her with dignity and respect. The nurse was excellent and helped us through a very sad time and in a gentle way explained next steps. Although mum was there for a short time, we were very impressed with her care and all of the staff.
Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

Thank you for sharing such a heartfelt review during what must be a very difficult time for you and your family. We're deeply sorry for your loss, but we're honoured to know that your mum was comfortable and so well cared for at Furzehatt. It's comforting to hear that our team provided the support and compassion you needed. Our thoughts are with you and your family.

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Review from Nigel C (Brother of Resident) published on 11 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Love them. Very caring, look after them very well. Make us very welcome. Always keeps me engaged about what is going on. Very helpful, very good staff. 10 out of 10.
Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

Thank you for your wonderful review for Furzehatt, the team will be touched to read your kind words. We're thrilled to hear how much you appreciate the care and attention provided. It's wonderful to know that you feel welcomed, informed, and supported. Your kind words and perfect score will mean so much to the team. Thank you.

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Review from R C (Son of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is very good. The staff work incredibly hard and seems to have a good relationship with the residents. My mum likes being there. There is a good range of activities offered. The home feels nice.
Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

Thank you very much for your wonderful feedback for our team at Furzehatt. We're so pleased to hear that your mum is so happy with us and enjoys the home's atmosphere and activities. Thank you again for sharing your experience, your feedback is greatly appreciated.

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Review from J G (Husband of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been here for the past eight years and I have visited every day even through Covid. I came and spoke through the windows and luckily she was on the ground floor. I have to say that visiting every day I have experienced a lot of staff turnover. With our new management team now, I think every
day is very enjoyable as I have never heard so much laughter and singing. Everyone is very competent in what they do. Well done all and thank you.
Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

Thank you so much for your continued trust over the past eight years. It's heartwarming to hear that you've noticed such a positive atmosphere at Furzehatt and that the home is such a happy place to be. We will be sure to pass your kind words on to the team, who will be touched to read your comments.

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Review from B C (Resident) assisted by family/friend published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a long-time resident, I would not be here unless I was happy and well cared for.
Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

Thank you so much for your kind words about our team at Furzehatt. We're thrilled to know that as a long-term resident, you feel so happy and well cared for. Your feedback is greatly appreciated.

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Review from R L (Son of Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our overall view of the home is excellent. The staff are very obliging. We realise that we are not supported to name people but here are a couple of employees who go above and beyond their job descriptions and did a great job with the planting etc. The food is of good quality and plentiful. There is
always a good selection available.
Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

Thank you so much for your kind words about the team at Furzehatt. We're thrilled to hear that you had an excellent experience and that our staff made a positive impression. We're also glad you enjoyed the food and the variety offered. Your feedback is greatly appreciated, thanks again.

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Review from J T (Wife of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely lovely home from the receptionist to all the care staff and nurses, my husband had to go into the care home after a stay in hospital and he has been treated brilliantly. It can be a frightening experience but the staff are amazing and the food is fantastic. The staff genuinely care for the
residents and there is always something going on daily. I wouldn't hesitate to recommend Furzehatt Care.
Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

Thank you so much for your wonderful review. We're thrilled to hear that your husband had such a positive experience at Furzehatt following his stay in hospital. Your recommendation will mean so much to the staff and we will be sure to pass on your feedback, thanks again.

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Review from B S (Niece of Resident) published on 1 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited my aunt this weekend and the home was having a summer fete. Despite the awful weather, the home was fantastic and decorated beautifully. There was an ice cream van and the most amazing food for the residents and visitors to enjoy. Other relatives were providing the entertainment for everyone.
It was truly a family day. The home manager and deputy are always available and welcoming. The home offers outstanding care. They care about the little things. My aunt stopped walking and they have got her back on her feet slow and steady. My aunt has friends for the first time in her life and loves the knitting club and other activities. They say it can be a hard decision to put your loved one into a home but this was by far the easiest one because they are so great. Thank you Furzehatt.
Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

Thank you for your wonderful review, the team at Furzehatt will be touched to read your kind words. We're thrilled to hear that you enjoyed the summer fete and. It's fantastic to hear that it was such a memorable family day. We're especially pleased to hear that your aunt has made such progress and enjoys her time with us.

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Review from B R (Wife of Resident) published on 18 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband originally in a care home, transferred to a nursing home. Nurses could not be faulted in their continuing care within surgery allowance.
Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

Thank you for your high scoring review for Furzehatt, in particular the praise for our dedicated nurses, the team are certainly very special.

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Review from S H (Daughter of Resident) published on 18 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went in feeling very tired but after 12 days of complete rest, she felt much better. She felt very well looked after by all the attentive staff. She also enjoyed the good food.
Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

Thank you for your review for Furzehatt, we are pleased to hear your mother got the rest and recuperation she needed.

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Review from M G (Husband of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is not necessarily a complaint but more an observation and a suggestion. At the inner front door to open, some people have to wait up to 15 minutes for the door to be opened. Surely it should be possible to put a push button keypad on the outside lobby door and enter a code to open the door from
the outside, the same as the inside.
Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

Thank you for your high-scoring review for Furzehatt. We appreciate there can occasionally be a wait at the weekends, but please rest assured that while we can't have a code for security reasons, we are reviewing our door entry system.

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Review from Lizzie P (Daughter of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't thank the staff enough for looking after my dad, all went beyond and above for him. They truly know the meaning of the importance of a therapeutic relationship between staff and service user. They delivered such high patient-centred care and in turn, this made my dad feel safe, cared for
and he has been able to be the best version of himself. The home is clean, well-staffed, friendly and accommodated not only to Dad but with family too. Dad loved the food, the interaction and he is extremely happy. Thank you.
Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

Thank you for your wonderful review for Furzehatt, the team are certainly passionate about their care being truly person-centred and will be touched to read your comments.

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Review from J G (Daughter of Resident) published on 12 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The kindness and care that Mum received during the last month of her life after a short terminal illness was exceptional. All of the nurses, carers and care home team supported Mum and her family with open hearts during a sad and difficult time. Thank you.
Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

We are so sorry for your loss and thank you for leaving such a heartfelt review, especially at such a difficult time.

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Review from D S (Sister-in-law of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister-in-law moved into the home in December. It is a lovely home with lovely staff who have made her feel safe and well cared for. The food is lovely and her room is nice. Her laundry is always handled with care and the care staff are very polite and welcoming. All of her needs are met and she
loves the activities that are in the home even when they have creature comforts in with snakes and spiders eek. Everyone knows her by name and understands her needs, wishes, likes and dislikes, she is not a number but is treated and loved as a person. I feel so reassured that she is in this home with such highly skilled and trained staff. They are truly remarkable.
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Current Review Score: 9.7 (9.703)

Overview of Review Score

The Review Score of 9.7 (9.703) out of 10 for Furzehatt Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.703 for Furzehatt Residential and Nursing Home is calculated as follows: ( (229 Excellents x 5) + (75 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 313 Ratings = 4.703
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Furzehatt Residential and Nursing Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (4)

Mo

Mo Bowler

Job Title: Senior Care Assistant Joined: 1997

I work with my team to assist and care for our residents, to ensure their health and wellbeing needs are met. I have a very varied role and no day is ever the same.


I enjoy spending as much time with our residents as I possibly can and seeing them smile and enjoy their time with us, is so heart-warming.

Nefertiti

Nefertiti Riley

Job Title: Nurse

Nefertiti is one of our wonderful nurses at Furzehatt.

David

David Jones

Job Title: Care Assistant Joined: 2018

David has worked with us for many years now and loves hearing all of our residents' wonderful stories.

Nicola

Nicola

Job Title: Care Assistant

I have been a carer for over 21 years, and my residents always make my day.

Frequently Asked Questions about Furzehatt Residential and Nursing Home

What types of Care is Furzehatt Residential and Nursing Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Furzehatt Residential and Nursing Home have?

There are 60 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Furzehatt Residential and Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Furzehatt Residential and Nursing Home to the centre of Plymouth?

2.8 mile(s) as the crow flies, distance by road may be significantly further.

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