Furzehatt Residential and Nursing Home

Previous to this she really enjoyed participating as best she could in all the activities. Even during the awful couple of years, we’ve all experienced she always seemed happy when we saw her and always said they are all lovely to me. The home is very much like our extended family and we appreciated and thought the world of the send-off at the home they gave her on the day we said goodbye to mum. As a family we highly recommend Furzehatt.

The room needs updating, the nursing staff are very caring. Management is slow on the uptake of things especially the individual needs of patients. Reception staff on one occasion were very rude, other staff are excellent with not only my mum but also the family. They make sure the needs of all of us were being met and were very accommodating, realising it was a very emotional time for us. Particular staff were amazing to my mum but also my dad.

Whilst my mother was in the last days of her life, she was treated with so much care, dignity and love. All of the staff were amazing and supportive of us as a family. We could not have wished for a better home for our Mum. We were made to feel welcome any time of the day in her final days. Would highly recommend this wonderful team of people at Furzehatt.

The care provided for my sister over the past two years has been excellent. She had dementia and has been treated so kindly, passing away on 19/1/22. We have been treated with help and kindness since she passed.

I was really impressed and so grateful for the high-quality care that was given to my dear Auntie throughout the seven months she spent in the Furzehatt Residential and Nursing Home. All of the staff were extremely professional and so helpful during the Covid restriction times. They enabled me to phone and speak to the nurses for regular updates on how she was doing. The nurses would also take the Home’s mobile phone and hold it for me to speak to her directly. It was heartbreaking not being able to go inside and hug my auntie but I was especially indebted to the lovely nurse, who showed such personal loving care and provided my closest link to her. Later, I was able to make two face-to-face (masked) visits and found the premises to be clean; the meals provided to be of good quality; and all of the staff that I saw to be efficient, friendly, caring and helpful. I would not hesitate in highly recommending this wonderful Nursing Home.

Mum was never helped out of bed. In two months she spent just two hours out of bed dressed. She spent many hours laying in her own urine. The home relies on agency staff each and every day to provide the bare minimum of staffing levels. Her bedroom door didn't close when the fire alarm went off. Dirty cups and cutlery given to Mum to use. The cleaning is very poor. The homes lift was out of service, broken, for the whole of the two months Mum was there. The nurse never attended when we asked her to as Mum was unwell. The toilet in Mum's room was used as a cupboard. Her dustbin was never emptied. The manager is very dismissive and unhelpful and all in all the home is not fit for purpose. Couldn't get Mum out of that home quick enough. It's abysmal. A complaint has been lodged with CQC because we are so concerned with the residents who remain, and we have advised the council. I cannot go into too much detail on here but I have photographic evidence of a whole lot more.

From day one, it was clean. The staff very friendly and helpful, and my wife was well looked after. Cannot fault it.

The care and compassion shown to my father during his stay was exemplary and all the staff caring for him showed immense compassion which never waivered. He felt so cared for that he decided to stay until his end amongst those he trusted to look after him well. The staff supported the family right through the difficult end and afterwards. The home could do with some physical updating but the care is above all key to a happy stay.

I speak to my mother every day on the phone, and the overwhelming effort, kindness and care shown by the staff towards my mother far outweighs any other service provided. This has been more apparent during Covid.

Mum has been well cared for with patience, compassion and empathy. The Covid restrictions have been well adhered to with an understanding of the frustrations that they cause. Communication with relatives is regular and helpful.

I must thank staff for providing mum with care and kindness during this terrible year. I must also thank them for their patience with me as I battled the NHS for funding for mum. Mum feels as secure as anyone with her complex needs can feel at Furzhatt.

I’ve graded many categories as satisfactory as this was my first visit and I only saw the conservatory and garden.

Due to being constantly updated on the probability of visits, as soon as I was able, I phoned and within two days a visit was arranged. Test was done quickly and a well-awaited visit to follow.

This year has been an exceptionally difficult year for everyone, but I don't know what either myself or my mother would have done without the incredible care, dedication and support of all the staff at Furzehatt. During a year when it hasn't been possible to have normal visits with our loved ones, the staff have continually gone the extra mile to ensure that both the residents and their families were able to keep in touch by whatever means were possible. I can't thank them enough for everything.

My niece and I are very pleased with the care our relative gets at Furzehatt. Staff are efficient, friendly and prepared to go the extra mile to reassure and help relatives, especially in this very difficult covid year. The communications are excellent as we are kept abreast of all details concerning the care of our loved one.

Due to the exceptional circumstances, I have found the staff to be very helpful when I ring to make an appointment to see my mother for a window visit. It is not easy for the staff or my mother to make these visits enjoyable but they do their best.

We were treated with kindness, respect and humour. Our tests were carried out quickly and efficiently, and we now await the results. The home is clean and tidy, and my wife's condition seems to fluctuate day by day.

Since my nan has been in Furzehatt, I have always been so welcomed by all the lovely staff who do an amazing job at looking after my nan - especially during what has been such a challenging time. It's been very hard not being able to see my nan since August but I know she is being well cared for. Thank you to everyone - my family really appreciate everything you all do.

Basically year from hell, especially Dad. A handful of the staff treated dad with dignity and respect. We will be eternally grateful, please follow your careers. Others rude, intimidating so commonplace. They do it in front of you on the portal. Every question or worry is taken as a criticism and over time a wall proceeded to appear between them and us. Managers hide away in offices, never met them and senior staff give an answer or make a decision for fear of being shot down by them. In September we were so worried we contacted a social worker for help and advice. She went in, did a spot check, pointed out concerns. Been waiting since Sept for a zoom meeting with all parties to talk through dads best interests. Dad went into the hospital for 10 days in November. The day before discharge home wouldn't accept him back. Rather than face criticism, threw him out in the middle of a world pandemic. Shocking!

COVID has changed the way in which the care homes can be visited. Staff have gone above and beyond to make the safe garden and window visits available. When we were not able to visit I know my granny is in safe hands and is receiving excellent care. She is happy, healthy and part of a large second family. Thank you to everyone, carers, management, cleaners, maintenance the cook and catering staff and the volunteers.