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- Furzehatt Residential and Nursing Home

The staff, all of them, are incredibly caring and patient,John O(Son of Resident/Service User)

We cannot recommend them highly enoughCarol G(Daughter of Resident/Service User)


The staff, all of them, are incredibly caring and patient,John O(Son of Resident/Service User)

We cannot recommend them highly enoughCarol G(Daughter of Resident/Service User)


With an excellent reputation for the high standard of care, the long-serving team at Furzehatt are passionate about enriching the lives of their residents. Providing residential, dementia, nursing and palliative care, they also offer respite care breaks.
There are so many activities to enjoy, from baking, yoga, animal therapy and music sessions, to gardening, indoor bowls, church services, games, a book club and crafts.
The community is embraced into life...
Care Provided by Furzehatt Residential and Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 62 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1193 and for nursing care £1417, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
The price(s) shown are provided by the care home. Contact Furzehatt Residential and Nursing Home for full pricing details and T&Cs.
Contact Furzehatt Residential and Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Sanctuary Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Sandra Tucker (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
- Couples/Companion Rooms (1)
Furzehatt Residential and Nursing Home Reviews (113)
Furzehatt Residential and Nursing Home has a Review Score of 9.4 (9.419) out of 10, based on 28 reviews in the last 2 years.
Over all time Furzehatt Residential and Nursing Home has 113 reviews.
Previous to this she really enjoyed participating as best she could in all the activities. Even during the awful couple of years, we’ve all experienced she always seemed happy when we saw her and always said they are all lovely to me. The home is very much like our extended family and we appreciated and thought the world of the send-off at the home they gave her on the day we said goodbye to mum. As a family we highly recommend Furzehatt.
The room needs updating, the nursing staff are very caring. Management is slow on the uptake of things especially the individual needs of patients. Reception staff on one occasion were very rude, other staff are excellent with not only my mum but also the family. They make sure the needs of all of us were being met and were very accommodating, realising it was a very emotional time for us. Particular staff were amazing to my mum but also my dad.
Whilst my mother was in the last days of her life, she was treated with so much care, dignity and love. All of the staff were amazing and supportive of us as a family. We could not have wished for a better home for our Mum. We were made to feel welcome any time of the day in her final days. Would highly recommend this wonderful team of people at Furzehatt.
The care provided for my sister over the past two years has been excellent. She had dementia and has been treated so kindly, passing away on 19/1/22. We have been treated with help and kindness since she passed.
I was really impressed and so grateful for the high-quality care that was given to my dear Auntie throughout the seven months she spent in the Furzehatt Residential and Nursing Home. All of the staff were extremely professional and so helpful during the Covid restriction times. They enabled me to phone and speak to the nurses for regular updates on how she was doing. The nurses would also take the Home’s mobile phone and hold it for me to speak to her directly. It was heartbreaking not being able to go inside and hug my auntie but I was especially indebted to the lovely nurse, who showed such personal loving care and provided my closest link to her. Later, I was able to make two face-to-face (masked) visits and found the premises to be clean; the meals provided to be of good quality; and all of the staff that I saw to be efficient, friendly, caring and helpful. I would not hesitate in highly recommending this wonderful Nursing Home.
Thank you for such a wonderful review for Furzehatt Residential and Nursing Home. It's wonderful to hear how pleased you are with the care provided to your Auntie during the time she was with us - our team will really appreciate your kind words.
Mum was never helped out of bed. In two months she spent just two hours out of bed dressed. She spent many hours laying in her own urine. The home relies on agency staff each and every day to provide the bare minimum of staffing levels. Her bedroom door didn't close when the fire alarm went off. Dirty cups and cutlery given to Mum to use. The cleaning is very poor. The homes lift was out of service, broken, for the whole of the two months Mum was there. The nurse never attended when we asked her to as Mum was unwell. The toilet in Mum's room was used as a cupboard. Her dustbin was never emptied. The manager is very dismissive and unhelpful and all in all the home is not fit for purpose. Couldn't get Mum out of that home quick enough. It's abysmal. A complaint has been lodged with CQC because we are so concerned with the residents who remain, and we have advised the council. I cannot go into too much detail on here but I have photographic evidence of a whole lot more.
From day one, it was clean. The staff very friendly and helpful, and my wife was well looked after. Cannot fault it.
The care and compassion shown to my father during his stay was exemplary and all the staff caring for him showed immense compassion which never waivered. He felt so cared for that he decided to stay until his end amongst those he trusted to look after him well. The staff supported the family right through the difficult end and afterwards. The home could do with some physical updating but the care is above all key to a happy stay.
I speak to my mother every day on the phone, and the overwhelming effort, kindness and care shown by the staff towards my mother far outweighs any other service provided. This has been more apparent during Covid.
Mum has been well cared for with patience, compassion and empathy. The Covid restrictions have been well adhered to with an understanding of the frustrations that they cause. Communication with relatives is regular and helpful.
I must thank staff for providing mum with care and kindness during this terrible year. I must also thank them for their patience with me as I battled the NHS for funding for mum. Mum feels as secure as anyone with her complex needs can feel at Furzhatt.
Due to visit again in a few weeks and waiting for more details from the home about their revised visit policy following 17 May. Hoping that more of my household can visit as I know she will be delighted to see her grandchildren.
I’ve graded many categories as satisfactory as this was my first visit and I only saw the conservatory and garden.
Due to being constantly updated on the probability of visits, as soon as I was able, I phoned and within two days a visit was arranged. Test was done quickly and a well-awaited visit to follow.
Best wishes, Fae.
This year has been an exceptionally difficult year for everyone, but I don't know what either myself or my mother would have done without the incredible care, dedication and support of all the staff at Furzehatt. During a year when it hasn't been possible to have normal visits with our loved ones, the staff have continually gone the extra mile to ensure that both the residents and their families were able to keep in touch by whatever means were possible. I can't thank them enough for everything.
Thank you for such a wonderful review - our teams are so appreciative of your kind words. Best wishes, Fae
My niece and I are very pleased with the care our relative gets at Furzehatt. Staff are efficient, friendly and prepared to go the extra mile to reassure and help relatives, especially in this very difficult covid year. The communications are excellent as we are kept abreast of all details concerning the care of our loved one.
Thank you so much for your lovely review - our team so appreciate your kind words. Best wishes, Fae
Due to the exceptional circumstances, I have found the staff to be very helpful when I ring to make an appointment to see my mother for a window visit. It is not easy for the staff or my mother to make these visits enjoyable but they do their best.
Thank you for taking the time to review our home - your kind words are really appreciated. Best wishes, Fae
We were treated with kindness, respect and humour. Our tests were carried out quickly and efficiently, and we now await the results. The home is clean and tidy, and my wife's condition seems to fluctuate day by day.
Best wishes, Fae
Since my nan has been in Furzehatt, I have always been so welcomed by all the lovely staff who do an amazing job at looking after my nan - especially during what has been such a challenging time. It's been very hard not being able to see my nan since August but I know she is being well cared for. Thank you to everyone - my family really appreciate everything you all do.
Thank you for such wonderful feedback about our home and team - it is really appreciated. Best wishes, Fae
Basically year from hell, especially Dad. A handful of the staff treated dad with dignity and respect. We will be eternally grateful, please follow your careers. Others rude, intimidating so commonplace. They do it in front of you on the portal. Every question or worry is taken as a criticism and over time a wall proceeded to appear between them and us. Managers hide away in offices, never met them and senior staff give an answer or make a decision for fear of being shot down by them. In September we were so worried we contacted a social worker for help and advice. She went in, did a spot check, pointed out concerns. Been waiting since Sept for a zoom meeting with all parties to talk through dads best interests. Dad went into the hospital for 10 days in November. The day before discharge home wouldn't accept him back. Rather than face criticism, threw him out in the middle of a world pandemic. Shocking!
COVID has changed the way in which the care homes can be visited. Staff have gone above and beyond to make the safe garden and window visits available. When we were not able to visit I know my granny is in safe hands and is receiving excellent care. She is happy, healthy and part of a large second family. Thank you to everyone, carers, management, cleaners, maintenance the cook and catering staff and the volunteers.
Thank you for taking the time to write such a lovely review. Our team will really appreciate it, and it's wonderful to hear that you have been able to see your loved one with our distanced visits.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 July 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Furzehatt Residential and Nursing Home.
There are no upcoming events for Furzehatt Residential and Nursing Home.
Awards / Recognitions (10)
- 21 Jul 2026Recipient: Sanctuary Care Ltd
- 30 Jan 2026Recipient: Sanctuary Care Ltd
- 31 Jan 2025Recipient: Sanctuary Care Ltd
Accreditations
There are no accreditations posted yet for Furzehatt Residential and Nursing Home.
Meet the Team (2)

I work with my team to assist and care for our residents, to ensure their health and wellbeing needs are met. I have a very varied role and no day is ever the same.
I enjoy spending as much time with our residents as I possibly can and seeing them smile and enjoy their time with us, is so heart-warming.

I have been a carer for over 21 years, and my residents always make my day.
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