Latest Reviews for Horton Cross
24 December 2025
My dad needed a local care home for end of life care. I visited Horton Cross, and they were extremely helpful in facilitating a room for him quickly. Even though he spent all of his time in his room, they have been very attentive and accommodating. It is a very clean and caring home.
17 December 2025
The staff of Holton cross looked after my mum until she sadly passed in June
The support and care mum received was fantastic the home is a welcoming place for families too . The support we received throughout mum's final days was incredible
Mums room was beautiful it was a large room with en
suite and views across the fields
Holton cross is on a busy road but this was never a problem.
I have already told my family if my time comes and I need care Holton cross is where I want to be.
03 December 2025
The staff at Horton Cross have been absolutely amazing over a very difficult period after losing my Father. I'd like to make a very special mention to Kathryn, she was amazing looking after my Mother and caring for my Father at this time. Everyone at Horton Cross, the manager, the chef, all the
staff you try so very hard to make everyone part of the Horton Cross family and I thank you all from Lee and all the Fowler family X
14 November 2025
We visited our aunt over a week's holiday in Somerset. Every time we turned up we were welcomed. Invited for coffee and cake, made to feel part of things. Our aunt is like she was before the stroke (except for the dementia) she is happy and settled, occupied by the many activities - we turned up
when she and the activities coordinator were preparing the pumpkin for Halloween. Our aunt likes to bake and is encouraged to do so. The home is bright, clean and airy. In the previous home we were reluctant to leave after visiting, but here we know that our aunt is happy, settled and cared for.
05 November 2025
I've been delighted to see that the introduction of the Ambassador System has created such animation and discussion. A number of residents have been elected as Ambassadors for different things like gardening, baking or knitting. Some are more capable of utilising these positions but all have enjoyed
them. It has created not only discussion but a feeling of inclusion and purpose. Things that enrich the day to day quality of life, and make everything feel like home are so valuable. Improvements to the lounge and library area are a big hit and are being enjoyed by more residents. As with everything here, the residents rights and wishes are respected. I recently visited my Mum to find her reading alone in a quiet corner, while many residents were having a singalong in the lounge with a member of the clergy. Mum enjoys the social aspect of the lounge but also feels quite happy to take herself off to read in her room or somewhere else. Wonderful Staff doing a fabulous job.
17 October 2025
Very happy with mum's care. Nice to see investment into property to up the standard. Have not really had any problems or concerns. Staff always happy and helpful. I have seen staff changes often over the 3 years, but have no reason to complain. All staff, past & present, have always been helpful and
made mums life as pleasant as can be expected under the circumstances.
14 October 2025
The staff have treated my mother with kindness and dignity. The management and staff are improving the home considerably from where it has been in the past. They seem hardworking, friendly and dedicated to their roles. We are grateful for the love and care they gave my mother, up to her sad passing
recently.
25 September 2025
My late husband was treated with kindness, dignity & great care. All the staff were very kind & caring towards him.
All staff were very kind to us when we visited each day.
I would recommend Horton Cross to anyone looking for a nursing home.
24 September 2025
Our grandma moved to Horton across a few months ago after moving from another nursing home. I can't explain how Horton exceeded all my expectations.
Grandma is really treated like an individual who has something to contribute to the place, not like a patient but a resident of a tight community.
She
is bounds happier here than where she has been previously - the freedom is the main thing, she can stay in her (very spacious personalised) room if she wishes, she can make her way down to the living room in the lift. She tells me the meals are lovely. The staff are so kind. There are so many things to keep them entertained - quizzes, garden parties, coffee mornings.
We are incredibly grateful to all the staff for their ongoing care and kindness.
Facilitating care can be very complex and hard to be perfect for everyone but I would genuinely recommended this place.
24 September 2025
The level of care that my late father received from the team at Horton Cross Nursing Home has been absolutely fantastic. He'd been given all the help and support he'd needed during his stay there, and the staff members had all been very kind, caring, courteous, and considerate throughout.
That
said, having to wait three months after his death for the deposit repayments to be given the authorisation to be refunded in full by Sentimental Care was rather frustrating to say the least. The management and admin at Horton Cross also felt that it reflected badly on them, especially as they were the ones who had to chase things up on our behalf. None of this was in any way their fault, however, and it in no way detracted from the high level of care which they'd provided.
IF Sentimental Care addresses the speed with which it makes repayments to the bereaved following the loss of a loved one to back up that high level of nursing care, I'm sure it would make it an even better experience for all concerned.
23 September 2025
Very friendly & helpful.
Seems spotlessly clean.
Lovely garden.
Very caring.
29 August 2025
The home is welcoming with no unpleasant smells. The staff are all very caring.
My brother is always clean and dressed smartly. If you ring with queries, the call is always answered promptly. Lots of activities for the residents and a beautiful garden for them to sit out in.
28 August 2025
All of the staff I have met are friendly, polite, and professional. Helping to make Mum and I feel welcome and important in Mum's "new" home.
The management listens to preferences & concerns so we can all work together to make this change in living arrangements as good as it can be.
12 August 2025
A lovely manager is welcoming and takes time to listen. A friendly, welcoming environment with attentive and motivated staff. Well led team, well maintained environment. Residents are encouraged to get involved with the activities, including accessing the recently refurbished garden. Staff work
efficiently but with care and a great deal of respect for residents, and are friendly and supportive of relatives/visitors' needs. An ongoing program of refurbishment is working to update and improve all the rooms, which is welcomed.
28 July 2025
This Care Home, I would really avoid the quality is very poor the food is very poor and a hygiene is very poor and I've had to get in contact with CQC but regarding this Care Home and the staff it's not clever either just from personal experience I really would avoid this Care Home as you can see
from the other reviews that people have wrote about this Care Home as well.
15 July 2025
Horton Cross Nursing Home is a warm, caring home. All the staff go above and beyond to make their residents feel respected, safe and well cared for. My mother is a resident, and as a daughter, I have complete peace of mind that all of her needs are met, and she is emotionally and physically
stimulated and loves all the staff. I can not fault this home and would recommend. *****
27 May 2025
Aunty decided to move into residential care when she felt unable to cope at home. Physical frailty and increasing "muddiness" necessitated transfer to a nursing home - Horton Cross. She has felt safe and comfortable here. I have been very impressed by the standard of care and attention to detail
that the staff have shown to Aunty & to the other residents. Kindness and patience are always shown. There is always a comfortable family atmosphere.
I give my thanks to everyone at Horton Cross for taking the time to understand Aunty, and for making her life as pleasant as possible given her health & care needs.
22 May 2025
My Aunt has been living at Horton Cross for 2 years now. Whenever I visit I am impressed by the professionalism and kindness of all the staff and the time taken to get to know each resident and respond to there individual preferences with calm patience.
On our most recent visit my Aunt was quite
unwell and the care she received was exemplary.
The New Manager gives this team of lovely careing people the support, encouragement, and leadership that they so deserve. She is also generous with the time she willingly gives to her residents and their famillies.
The recent improvements both internally and to the gardens add to the welcoming ambience.
22 May 2025
The medical team, carers and staff have been excellent looking after my father for the past 2 years. The home is friendly and welcoming and the nursing home has an excellent manager in place who the staff trust and respect.
As a family we are thankful that Dad was looked after with dignity,
kindness and care in his final years.
26 March 2025
The staff are amazing, kind and considerate, chatty and always helps when asked. Clean and tidy home. Laundry good, mum always looks clean and tidy. I feel mum is safe here and that's very important to us as a family. The food is very good, portions served are perfect for mum. Entertainment good.
Latest Reviews for Horton Cross
24 December 2025
My dad needed a local care home for end of life care. I visited Horton Cross, and they were extremely helpful in facilitating a room for him quickly. Even though he spent all of his time in his room, they have been very attentive and accommodating. It is a very clean and caring home.
17 December 2025
The staff of Holton cross looked after my mum until she sadly passed in June
The support and care mum received was fantastic the home is a welcoming place for families too . The support we received throughout mum's final days was incredible
Mums room was beautiful it was a large room with en
suite and views across the fields
Holton cross is on a busy road but this was never a problem.
I have already told my family if my time comes and I need care Holton cross is where I want to be.
03 December 2025
The staff at Horton Cross have been absolutely amazing over a very difficult period after losing my Father. I'd like to make a very special mention to Kathryn, she was amazing looking after my Mother and caring for my Father at this time. Everyone at Horton Cross, the manager, the chef, all the
staff you try so very hard to make everyone part of the Horton Cross family and I thank you all from Lee and all the Fowler family X
14 November 2025
We visited our aunt over a week's holiday in Somerset. Every time we turned up we were welcomed. Invited for coffee and cake, made to feel part of things. Our aunt is like she was before the stroke (except for the dementia) she is happy and settled, occupied by the many activities - we turned up
when she and the activities coordinator were preparing the pumpkin for Halloween. Our aunt likes to bake and is encouraged to do so. The home is bright, clean and airy. In the previous home we were reluctant to leave after visiting, but here we know that our aunt is happy, settled and cared for.
05 November 2025
I've been delighted to see that the introduction of the Ambassador System has created such animation and discussion. A number of residents have been elected as Ambassadors for different things like gardening, baking or knitting. Some are more capable of utilising these positions but all have enjoyed
them. It has created not only discussion but a feeling of inclusion and purpose. Things that enrich the day to day quality of life, and make everything feel like home are so valuable. Improvements to the lounge and library area are a big hit and are being enjoyed by more residents. As with everything here, the residents rights and wishes are respected. I recently visited my Mum to find her reading alone in a quiet corner, while many residents were having a singalong in the lounge with a member of the clergy. Mum enjoys the social aspect of the lounge but also feels quite happy to take herself off to read in her room or somewhere else. Wonderful Staff doing a fabulous job.
17 October 2025
Very happy with mum's care. Nice to see investment into property to up the standard. Have not really had any problems or concerns. Staff always happy and helpful. I have seen staff changes often over the 3 years, but have no reason to complain. All staff, past & present, have always been helpful and
made mums life as pleasant as can be expected under the circumstances.
14 October 2025
The staff have treated my mother with kindness and dignity. The management and staff are improving the home considerably from where it has been in the past. They seem hardworking, friendly and dedicated to their roles. We are grateful for the love and care they gave my mother, up to her sad passing
recently.
25 September 2025
My late husband was treated with kindness, dignity & great care. All the staff were very kind & caring towards him.
All staff were very kind to us when we visited each day.
I would recommend Horton Cross to anyone looking for a nursing home.
24 September 2025
Our grandma moved to Horton across a few months ago after moving from another nursing home. I can't explain how Horton exceeded all my expectations.
Grandma is really treated like an individual who has something to contribute to the place, not like a patient but a resident of a tight community.
She
is bounds happier here than where she has been previously - the freedom is the main thing, she can stay in her (very spacious personalised) room if she wishes, she can make her way down to the living room in the lift. She tells me the meals are lovely. The staff are so kind. There are so many things to keep them entertained - quizzes, garden parties, coffee mornings.
We are incredibly grateful to all the staff for their ongoing care and kindness.
Facilitating care can be very complex and hard to be perfect for everyone but I would genuinely recommended this place.
24 September 2025
The level of care that my late father received from the team at Horton Cross Nursing Home has been absolutely fantastic. He'd been given all the help and support he'd needed during his stay there, and the staff members had all been very kind, caring, courteous, and considerate throughout.
That
said, having to wait three months after his death for the deposit repayments to be given the authorisation to be refunded in full by Sentimental Care was rather frustrating to say the least. The management and admin at Horton Cross also felt that it reflected badly on them, especially as they were the ones who had to chase things up on our behalf. None of this was in any way their fault, however, and it in no way detracted from the high level of care which they'd provided.
IF Sentimental Care addresses the speed with which it makes repayments to the bereaved following the loss of a loved one to back up that high level of nursing care, I'm sure it would make it an even better experience for all concerned.
23 September 2025
Very friendly & helpful.
Seems spotlessly clean.
Lovely garden.
Very caring.
29 August 2025
The home is welcoming with no unpleasant smells. The staff are all very caring.
My brother is always clean and dressed smartly. If you ring with queries, the call is always answered promptly. Lots of activities for the residents and a beautiful garden for them to sit out in.
28 August 2025
All of the staff I have met are friendly, polite, and professional. Helping to make Mum and I feel welcome and important in Mum's "new" home.
The management listens to preferences & concerns so we can all work together to make this change in living arrangements as good as it can be.
12 August 2025
A lovely manager is welcoming and takes time to listen. A friendly, welcoming environment with attentive and motivated staff. Well led team, well maintained environment. Residents are encouraged to get involved with the activities, including accessing the recently refurbished garden. Staff work
efficiently but with care and a great deal of respect for residents, and are friendly and supportive of relatives/visitors' needs. An ongoing program of refurbishment is working to update and improve all the rooms, which is welcomed.
28 July 2025
This Care Home, I would really avoid the quality is very poor the food is very poor and a hygiene is very poor and I've had to get in contact with CQC but regarding this Care Home and the staff it's not clever either just from personal experience I really would avoid this Care Home as you can see
from the other reviews that people have wrote about this Care Home as well.
15 July 2025
Horton Cross Nursing Home is a warm, caring home. All the staff go above and beyond to make their residents feel respected, safe and well cared for. My mother is a resident, and as a daughter, I have complete peace of mind that all of her needs are met, and she is emotionally and physically
stimulated and loves all the staff. I can not fault this home and would recommend. *****
27 May 2025
Aunty decided to move into residential care when she felt unable to cope at home. Physical frailty and increasing "muddiness" necessitated transfer to a nursing home - Horton Cross. She has felt safe and comfortable here. I have been very impressed by the standard of care and attention to detail
that the staff have shown to Aunty & to the other residents. Kindness and patience are always shown. There is always a comfortable family atmosphere.
I give my thanks to everyone at Horton Cross for taking the time to understand Aunty, and for making her life as pleasant as possible given her health & care needs.
22 May 2025
My Aunt has been living at Horton Cross for 2 years now. Whenever I visit I am impressed by the professionalism and kindness of all the staff and the time taken to get to know each resident and respond to there individual preferences with calm patience.
On our most recent visit my Aunt was quite
unwell and the care she received was exemplary.
The New Manager gives this team of lovely careing people the support, encouragement, and leadership that they so deserve. She is also generous with the time she willingly gives to her residents and their famillies.
The recent improvements both internally and to the gardens add to the welcoming ambience.
22 May 2025
The medical team, carers and staff have been excellent looking after my father for the past 2 years. The home is friendly and welcoming and the nursing home has an excellent manager in place who the staff trust and respect.
As a family we are thankful that Dad was looked after with dignity,
kindness and care in his final years.
26 March 2025
The staff are amazing, kind and considerate, chatty and always helps when asked. Clean and tidy home. Laundry good, mum always looks clean and tidy. I feel mum is safe here and that's very important to us as a family. The food is very good, portions served are perfect for mum. Entertainment good.