What types of Care is Horton Cross registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Horton Cross have?

There are 43 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Horton Cross?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Horton Cross to the centre of Ilminster?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Horton Cross care home, Horton Road, Ilminster, Somerset TA19 9PT

Review from D K (Son of Resident) published on 24 December 2025 Submitted via Postal Card • Report

Overall Experience

My dad needed a local care home for end of life care. I visited Horton Cross, and they were extremely helpful in facilitating a room for him quickly. Even though he spent all of his time in his room, they have been very attentive and accommodating. It is a very clean and caring home.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you very much for taking the time to share your kind feedback about Horton Cross. We are truly grateful for your comments and pleased to hear that you felt supported during such a difficult and emotional time.
It was a privilege to care for your father, and we are glad that our team was able to accommodate his needs promptly and provide attentive, compassionate care throughout his stay. We take great pride in maintaining a clean, caring, and respectful environment, and it is reassuring to know this was reflected in your experience.
We value all feedback from residents and families, as it helps us to maintain good practice and continuously improve the care we provide. Your involvement and dedication to ensuring the best possible care for your father were clearly evident, and it was a pleasure to meet you.
Thank you once again for your trust in Horton Cross.

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Review from Tracy G (Daughter of Resident) published on 17 December 2025 Submitted via Website • Report

Overall Experience

The staff of Holton cross looked after my mum until she sadly passed in June
The support and care mum received was fantastic the home is a welcoming place for families too . The support we received throughout mum's final days was incredible

Mums room was beautiful it was a large room with en suite

and views across the fields

Holton cross is on a busy road but this was never a problem.

I have already told my family if my time comes and I need care Holton cross is where I want to be.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you very much for taking the time to share such kind and heartfelt feedback. We are truly grateful for your words and for the trust you placed in us to care for your mum during such an important time.
I will share your feedback with the whole team at Horton Cross, as it will mean a great deal to them and will serve as encouragement to continue providing compassionate, high-quality care to both residents and their families.
We are pleased to know that you felt supported, welcomed, and reassured throughout your mum's stay, and that her room and surroundings contributed positively to her comfort. Your recognition of the care and support provided during her final days is especially meaningful to us.
Thank you once again for your lovely comments. They are truly appreciated by everyone at Horton Cross Nursing Home.

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Review from Lee F (Son of Resident) published on 3 December 2025 Submitted via Website • Report

Overall Experience

The staff at Horton Cross have been absolutely amazing over a very difficult period after losing my Father. I'd like to make a very special mention to Kathryn, she was amazing looking after my Mother and caring for my Father at this time. Everyone at Horton Cross, the manager, the chef, all the

staff you try so very hard to make everyone part of the Horton Cross family and I thank you all from Lee and all the Fowler family X

Reply from Cathleen Beare, Administrative Executive at Horton CrossThank you so much for taking the time to share such heartfelt words during what has been an incredibly difficult period for you all. We are truly sorry for your loss, and it means a great deal to our whole team to know that we were able to offer support and comfort to your family at this time.

Every member of the Horton Cross team, from our care staff to the chef and management, strives to create a home where families feel supported and included, and your message affirms the importance of that commitment.

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Review from Linda M (Niece of Resident) published on 14 November 2025 Submitted via Website • Report

Overall Experience

We visited our aunt over a week's holiday in Somerset. Every time we turned up we were welcomed. Invited for coffee and cake, made to feel part of things. Our aunt is like she was before the stroke (except for the dementia) she is happy and settled, occupied by the many activities - we turned up when

she and the activities coordinator were preparing the pumpkin for Halloween. Our aunt likes to bake and is encouraged to do so. The home is bright, clean and airy. In the previous home we were reluctant to leave after visiting, but here we know that our aunt is happy, settled and cared for.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you so much for your lovely feedback. We truly appreciate your kind words and are delighted to hear that your aunt is happy, settled, and enjoying her time with us at Horton Cross Nursing Home.
It means a lot to our team to know that their hard work and dedication are recognised. We strive to create a warm, welcoming, and engaging environment where every resident feels valued, supported, and at home.
We're also grateful for the wonderful involvement of families like yours - your visits and encouragement make such a difference. We remain committed to maintaining our high standards of care and to continuously learning and improving, so that every resident continues to enjoy a safe, happy, and fulfilling life here.

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Review from P E W (Daughter of Resident) published on 5 November 2025 Submitted via Website • Report

Overall Experience

I've been delighted to see that the introduction of the Ambassador System has created such animation and discussion. A number of residents have been elected as Ambassadors for different things like gardening, baking or knitting. Some are more capable of utilising these positions but all have enjoyed

them. It has created not only discussion but a feeling of inclusion and purpose. Things that enrich the day to day quality of life, and make everything feel like home are so valuable. Improvements to the lounge and library area are a big hit and are being enjoyed by more residents. As with everything here, the residents rights and wishes are respected. I recently visited my Mum to find her reading alone in a quiet corner, while many residents were having a singalong in the lounge with a member of the clergy. Mum enjoys the social aspect of the lounge but also feels quite happy to take herself off to read in her room or somewhere else. Wonderful Staff doing a fabulous job.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossWe sincerely appreciate your lovely feedback. It is wonderful to hear that the Ambassador System has brought joy, purpose, and inclusion to our residents. Our team works hard to ensure that Horton Cross feels like a real home, where everyone is valued, respected, and encouraged to stay active and involved. Your kind words confirm that our staff are delivering care in line with our values and CQC standards, always putting residents' wellbeing first. We are grateful for the trust and partnership of our families, whose involvement helps us make every day meaningful. Your message motivates us to keep improving, maintaining high-quality, person-centred care, and ensuring every resident feels safe, fulfilled, and truly at home at Horton Cross.

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Review from Yvette W (Daughter of Resident) published on 17 October 2025 Submitted via Postal Card • Report

Overall Experience

Very happy with mum's care. Nice to see investment into property to up the standard. Have not really had any problems or concerns. Staff always happy and helpful. I have seen staff changes often over the 3 years, but have no reason to complain. All staff, past & present, have always been helpful and

made mums life as pleasant as can be expected under the circumstances.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you for taking the time to leave a review. We greatly appreciate your kind words. As discussed in residents and family meetings, we are committed to investing in refurbishing rooms and communal areas to ensure residents comfort. While plans do not always go exactly as anticipated, open communication helps build trust. Over the past 10 months, significant improvements have been made thanks to the support of our residents, families, and staff. I would like to thank Tazmina for financial support, all staff for their dedication, and residents and families for their patience and confidence in our projects.

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Review from K B (Son of Resident) published on 14 October 2025 Submitted via Postal Card • Report

Overall Experience

The staff have treated my mother with kindness and dignity. The management and staff are improving the home considerably from where it has been in the past. They seem hardworking, friendly and dedicated to their roles. We are grateful for the love and care they gave my mother, up to her sad passing

recently.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you so much for taking the time to share your kind words. We truly appreciate your feedback. As we always say, there is always room for improvement at Horton Cross Nursing Home, and we value the thoughts and ideas of our residents and their families in helping us continue to grow.It was a genuine pleasure and honour to care for your mum and to have her, along with your family, as part of our Horton Cross family. We are deeply sorry for your loss. The passing of a resident is always felt by all of us our staff form close bonds with those we care for, and a piece of our hearts goes with them. We are grateful for the trust you placed in us and for allowing us to be part of your mums journey.

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Review from A C (Wife of Resident) published on 25 September 2025 Submitted via Postal Card • Report

Overall Experience

My late husband was treated with kindness, dignity & great care. All the staff were very kind & caring towards him.
All staff were very kind to us when we visited each day.
I would recommend Horton Cross to anyone looking for a nursing home.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you so much for your kind and heartfelt words. It was truly an honour and privilege for us to care for your late husband and to have him as part of our Horton Cross family. He will always be remembered with great fondness by our team.It was also a pleasure to welcome you and your son into our home each day. The love, respect, and dedication you showed to him were remarkable, and we felt privileged to share in those moments with you.We are deeply grateful for your appreciation of the care provided by our staff. Your recommendation means so much to us, and it gives the whole team comfort to know that we were able to support both your husband and your family with kindness and dignity.

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Review from L W (Granddaughter of Resident) published on 24 September 2025 Submitted via Website • Report

Overall Experience

Our grandma moved to Horton across a few months ago after moving from another nursing home. I can't explain how Horton exceeded all my expectations.
Grandma is really treated like an individual who has something to contribute to the place, not like a patient but a resident of a tight community.
She

is bounds happier here than where she has been previously - the freedom is the main thing, she can stay in her (very spacious personalised) room if she wishes, she can make her way down to the living room in the lift. She tells me the meals are lovely. The staff are so kind. There are so many things to keep them entertained - quizzes, garden parties, coffee mornings.
We are incredibly grateful to all the staff for their ongoing care and kindness.

Facilitating care can be very complex and hard to be perfect for everyone but I would genuinely recommended this place.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you so much for your wonderful and heartfelt feedback. We take every commentpositive or constructivevery seriously, and your kind words will be shared with our staff and residents, as they truly mean a great deal to us all.It is deeply rewarding to know that your grandma feels valued as an individual and part of our community here at Horton Cross Nursing Home. Our goal is always to create a safe, supportive, and happy environment where residents can enjoy both independence and companionship, while receiving the care they need. Hearing that she is enjoying her freedom, her personalised room, the meals, and our activities brings us great joy.Our team works tirelessly, always going the extra mile, to ensure every resident is well looked after and has the opportunity to live a fulfilling and enjoyable life with us. Your feedback is an encouragement and a reminder of why we do what we do.Thank you once again for your kind words and for recommending Horton Cross Nursing Homeit

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Review from M C (Son of Resident) published on 24 September 2025 Submitted via Postal Card • Report

Overall Experience

The level of care that my late father received from the team at Horton Cross Nursing Home has been absolutely fantastic. He'd been given all the help and support he'd needed during his stay there, and the staff members had all been very kind, caring, courteous, and considerate throughout.
That said,

having to wait three months after his death for the deposit repayments to be given the authorisation to be refunded in full by Sentimental Care was rather frustrating to say the least. The management and admin at Horton Cross also felt that it reflected badly on them, especially as they were the ones who had to chase things up on our behalf. None of this was in any way their fault, however, and it in no way detracted from the high level of care which they'd provided.
IF Sentimental Care addresses the speed with which it makes repayments to the bereaved following the loss of a loved one to back up that high level of nursing care, I'm sure it would make it an even better experience for all concerned.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you sincerely for your thoughtful feedback. We are honoured to have had the privilege of caring for your late father and supporting both him and your family during his time with us. It was always a pleasure to share conversations with him, with you, and with your wonderfully kind mother, who will always remain very special to us at Horton Cross Nursing Home.Our focus is always on ensuring the safety, happiness, and well-being of our residents, while also offering support to their families. We are proud that you felt your father received the care, kindness, and respect he deserved, and it means a great deal to the whole team to know that this was recognised.We truly regret the frustration caused by the delay in the deposit refund process. Although this matter was outside of our direct control, we understand the added difficulty it created during an already very painful time. We appreciate your patience and understanding while we worked alongside the admin team to help resolve

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Review from Kate M (Cousin of Resident) published on 23 September 2025 Submitted via Postal Card • Report

Overall Experience

Very friendly & helpful.
Seems spotlessly clean.
Lovely garden.
Very caring.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you very much, Kate, for your kind words and lovely description of Horton Cross Nursing Home. It is wonderful to see how much can be expressed in just a few words about our home, and we are delighted that you found the environment friendly, caring, clean, and welcoming.We are committed to delivering the highest quality of care to our residents, and it is always a pleasure to know that our visitors notice and appreciate the dedication of our team. While we continuously strive for excellence, we also recognise that there is always room to improve, and every day we do our very best to ensure our residents are happy, healthy, and safe.All feedbackwhether positive or constructiveis invaluable to us, as it helps Horton Cross Nursing Home to grow and improve further. Thank you again for taking the time to share your experience.

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Review from Helen H (Sister of Resident) published on 29 August 2025 Submitted via Postal Card • Report

Overall Experience

The home is welcoming with no unpleasant smells. The staff are all very caring.
My brother is always clean and dressed smartly. If you ring with queries, the call is always answered promptly. Lots of activities for the residents and a beautiful garden for them to sit out in.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you so much for your lovely feedback. We are delighted to hear that you find Horton Cross welcoming and that your brother is well cared for. Our team works hard to ensure residents are comfortable, well-presented, and supported in every way, so your kind words mean a lot.It's also wonderful to know you appreciate the activities we provide and our garden space - both are so important for wellbeing and quality of life.Thank you again for taking the time to share your experience.

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Review from D H (Son of Resident) published on 28 August 2025 Submitted via Postal Card • Report

Overall Experience

All of the staff I have met are friendly, polite, and professional. Helping to make Mum and I feel welcome and important in Mum's "new" home.
The management listens to preferences & concerns so we can all work together to make this change in living arrangements as good as it can be.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you so much for your kind words. We are delighted to hear that both you and your mum feel welcome and valued at Horton Cross Nursing Home. Our team takes great pride in creating a supportive, friendly, and professional environment, and its wonderful to know this has made a positive difference during this important transition. We truly value your trust and look forward to continuing to work closely with you to ensure your mum feels at home and well cared for.

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Review from Helena H (Daughter of Resident) published on 12 August 2025 Submitted via Postal Card • Report

Overall Experience

A lovely manager is welcoming and takes time to listen. A friendly, welcoming environment with attentive and motivated staff. Well led team, well maintained environment. Residents are encouraged to get involved with the activities, including accessing the recently refurbished garden. Staff work efficiently

but with care and a great deal of respect for residents, and are friendly and supportive of relatives/visitors' needs. An ongoing program of refurbishment is working to update and improve all the rooms, which is welcomed.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you so much for your kind words and for taking the time to share this lovely review. At Horton Cross, our focus is always on providing the highest standard of care for our residents. As I mention to all families upon admission, I truly value all feedback whether positive or constructive as it helps us to continuously improve and ensure we meet each individuals needs. I am always happy to listen to residents, relatives, and visitors, as their opinions are vital in helping us maintain and enhance the quality of care we deliver. Our goal is not only to provide excellent care but also to create and maintain a warm, positive atmosphere where residents feel at home and their loved ones feel welcomed and supported. Thank you again for recognising our teams efforts it means a great deal to all of us.

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Review from Trevor R (Son of Resident) published on 28 July 2025 Submitted via Website • Report

Overall Experience

This Care Home, I would really avoid the quality is very poor the food is very poor and a hygiene is very poor and I've had to get in contact with CQC but regarding this Care Home and the staff it's not clever either just from personal experience I really would avoid this Care Home as you can see from

the other reviews that people have wrote about this Care Home as well.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you for taking the time to leave a review. We are very sorry to hear that your experience did not meet your expectations. At Horton Cross we are committed to providing the highest standards of care, and we take all feedback seriously as it helps us to continually improve. We encourage anyone with concerns to contact us directly, so we can discuss them in more detail and work towards a positive resolution.

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Review from Abigail S (Daughter of Resident) published on 15 July 2025 Submitted via Postal Card • Report

Overall Experience

Horton Cross Nursing Home is a warm, caring home. All the staff go above and beyond to make their residents feel respected, safe and well cared for. My mother is a resident, and as a daughter, I have complete peace of mind that all of her needs are met, and she is emotionally and physically stimulated

and loves all the staff. I can not fault this home and would recommend. *****

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you for your kind feedback and for your lovely words about our staff and our home. We truly appreciate knowing that both residents and their next of kin are happy with the care provided at Horton Cross Nursing Home. One of our most important goals is to deliver high-quality, person-centred care, always placing the resident at the heart of everything we do and ensuring that their needs and wishes are met. Feedback like yours reflects the results of our team's dedication and passion. Thank you again for your thoughtful message

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Review from R D (Nephew of Resident) published on 27 May 2025 Submitted via Postal Card • Report

Overall Experience

Aunty decided to move into residential care when she felt unable to cope at home. Physical frailty and increasing "muddiness" necessitated transfer to a nursing home - Horton Cross. She has felt safe and comfortable here. I have been very impressed by the standard of care and attention to detail that

the staff have shown to Aunty & to the other residents. Kindness and patience are always shown. There is always a comfortable family atmosphere.
I give my thanks to everyone at Horton Cross for taking the time to understand Aunty, and for making her life as pleasant as possible given her health & care needs.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you so much for taking the time to leave such kind and thoughtful feedback. We are truly grateful for your words and delighted to hear that your Aunty feels safe and comfortable here at Horton Cross.Our team is dedicated to providing personalised, compassionate care, and it means a great deal to know that our efforts have made a positive difference to your Auntys well-being and experience with us.Were especially pleased that youve noticed the family atmosphere we strive to createits at the heart of everything we do.Thank you again for your trust and support. We will be sure to share your message with the entire team.

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Review from Sarah D (Niece of Resident) published on 22 May 2025 Submitted via Website • Report

Overall Experience

My Aunt has been living at Horton Cross for 2 years now. Whenever I visit I am impressed by the professionalism and kindness of all the staff and the time taken to get to know each resident and respond to there individual preferences with calm patience.
On our most recent visit my Aunt was quite unwell

and the care she received was exemplary.
The New Manager gives this team of lovely careing people the support, encouragement, and leadership that they so deserve. She is also generous with the time she willingly gives to her residents and their famillies.
The recent improvements both internally and to the gardens add to the welcoming ambience.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you so much for your kind and thoughtful feedback. We are truly grateful for your continued support and appreciation. It means a great deal to our team to know that the care and dedication we give to each resident is noticed and valued.Were especially pleased to hear that your Aunt felt well looked after during a difficult time, and that youve seen the positive impact of the recent changes within the home and gardens.Our team at Horton Cross is passionate about providing person-centred care, and we are fortunate to have such committed and compassionate staff. We also appreciate your kind words about our new manager, whose leadership and involvement have indeed made a positive difference.Thank you once again for your support it inspires us to continue working hard every day to provide the highest standard of care in a warm, welcoming environment.

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Review from Z D (Daughter of Resident) published on 22 May 2025 Submitted via Website • Report

Overall Experience

The medical team, carers and staff have been excellent looking after my father for the past 2 years. The home is friendly and welcoming and the nursing home has an excellent manager in place who the staff trust and respect.
As a family we are thankful that Dad was looked after with dignity, kindness

and care in his final years.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you for your feedback we truly appreciate your thoughts and the time you took to share them. At Horton Cross, we are committed to delivering high standards of care for all our residents and to creating a welcoming and supportive environment for families. We believe that continuous improvement is only possible through open communication and collaboration with residents, families, and professionals alike. Your input plays an important role in helping us grow and enhance our service. Thank you once again.

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Review from J Y (Daughter of Resident) published on 26 March 2025 Submitted via Postal Card • Report

Overall Experience

The staff are amazing, kind and considerate, chatty and always helps when asked. Clean and tidy home. Laundry good, mum always looks clean and tidy. I feel mum is safe here and that's very important to us as a family. The food is very good, portions served are perfect for mum. Entertainment good.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you so much for your lovely feedback. We are delighted to hear that you feel your mum is safe, well cared for, and happy with the meals and activities. Knowing that our residents are comfortable, clean, and supported in a welcoming environment is very important to us. Your kind words mean a lot to the whole team, and we will make sure they are shared with everyone involved in your mums care.