Horton Cross

Horton Road, Ilminster TA19 9PT
Review Us
9.3 38 Reviews
  • Horton Cross, Ilminster
Horton Cross Nursing Home is an Ilminster facility that is registered for forty-seven residents and specialises in personalised care for older people, as well as having a great depth of expertise in dementia care.

Residents have the comfort of en-suite bedrooms, with the home being set up to support privacy and dignity, whilst nurses and skilled carers are available at all hours of the day and night.

Care Provided by Horton Cross

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1500

Our fee rates indicate a baseline- each person will be individually assessed and a fee rate will be indicated by the care that that is required and this is also dependent on facility.
Horton Cross can accommodate Double occupied rooms for married couples.

These prices are only a guideline, please contact Horton Cross to find out the exact price for your requirements.

Contact Horton Cross to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Horton Cross to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Sentimental Care Ltd

Person in Charge

  • Elena-Luminita Porancea (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Family and friends are welcome to visit at all times.

Parking

  • A large car park either side of building- adequate parking for up to 30 cars

9.3

Horton Cross has a Review Score of 9.3 (9.328) out of 10, based on 26 reviews in the last 2 years.
Over all time Horton Cross has 38 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Horton Cross
  • 17
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Total of 38, showing 1-20
Review from Yvette W (Daughter of Resident) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with mum's care. Nice to see investment into property to up the standard. Have not really had any problems or concerns. Staff always happy and helpful. I have seen staff changes often over the 3 years, but have no reason to complain. All staff, past & present, have always been helpful and
made mums life as pleasant as can be expected under the circumstances.
Reply from Elena-Luminita Porancea, Registered General Manager at Horton Cross
Thank you for taking the time to leave a review. We greatly appreciate your kind words. As discussed in residents and family meetings, we are committed to investing in refurbishing rooms and communal…read more
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Review from K B (Son of Resident) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have treated my mother with kindness and dignity. The management and staff are improving the home considerably from where it has been in the past. They seem hardworking, friendly and dedicated to their roles. We are grateful for the love and care they gave my mother, up to her sad passing
recently.
Reply from Elena-Luminita Porancea, Registered General Manager at Horton Cross
Thank you so much for taking the time to share your kind words. We truly appreciate your feedback. As we always say, there is always room for improvement at Horton Cross Nursing Home, and we value the…read more
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Review from P W (Daughter of Resident) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This place is head and shoulders above other homes in the area . We viewed many others , before moving Mum from the place she was in following her stroke , and nowhere can compare. The improvement in her is amazing , the staff, level of care , the food , activities , all play a part of in the quality
of day to day life for residents. I know many feel safe , secure and as my Mum says ". the Staff don't just know my name , they know who I am " . I have seen huge improvements in the decor and staff all due to brilliant Management , it feels even more like a home .
Reply from Elena-Luminita Porancea, Registered General Manager at Horton Cross
Reading your feedback feels very special, as it reflects so closely the improvement plan we set out in February 2025. I am truly proud of my team, as every member has contributed to delivering the…read more
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Review from Linda M (Niece of Resident) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we arrived at the home, the staff were so welcoming. We introduced ourselves as it was the 1st time we had visited our aunt in this home. Elena introduced herself and some of the other staff members. We visited every day for a week and were made to feel part of things. The staff knew our names
within a couple of days.There are activities for the residents, our aunt has settled very well, she is happy and occupied. The home is bright and airy, with a lovely garden. Her room overlooks the garden and was spotless.
Reply from Elena-Luminita Porancea, Registered General Manager at Horton Cross
Thank you so much for your wonderful feedback. Your kind words truly mean a lot to us and have made the entire team feel valued and appreciated. It is incredibly rewarding to know that our residents…read more
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Review from A C (Wife of Resident) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My late husband was treated with kindness, dignity & great care. All the staff were very kind & caring towards him.
All staff were very kind to us when we visited each day.
I would recommend Horton Cross to anyone looking for a nursing home.
Reply from Elena-Luminita Porancea, Registered General Manager at Horton Cross
Thank you so much for your kind and heartfelt words. It was truly an honour and privilege for us to care for your late husband and to have him as part of our Horton Cross family. He will always be…read more
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Review from L W (Granddaughter of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our grandma moved to Horton across a few months ago after moving from another nursing home. I can't explain how Horton exceeded all my expectations.
Grandma is really treated like an individual who has something to contribute to the place, not like a patient but a resident of a tight community.
She
is bounds happier here than where she has been previously - the freedom is the main thing, she can stay in her (very spacious personalised) room if she wishes, she can make her way down to the living room in the lift. She tells me the meals are lovely. The staff are so kind. There are so many things to keep them entertained - quizzes, garden parties, coffee mornings.
We are incredibly grateful to all the staff for their ongoing care and kindness.


Facilitating care can be very complex and hard to be perfect for everyone but I would genuinely recommended this place.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton Cross
Thank you so much for your wonderful and heartfelt feedback. We take every commentpositive or constructivevery seriously, and your kind words will be shared with our staff and residents, as they truly…read more
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Review from M C (Son of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care that my late father received from the team at Horton Cross Nursing Home has been absolutely fantastic. He'd been given all the help and support he'd needed during his stay there, and the staff members had all been very kind, caring, courteous, and considerate throughout.
That said,
having to wait three months after his death for the deposit repayments to be given the authorisation to be refunded in full by Sentimental Care was rather frustrating to say the least. The management and admin at Horton Cross also felt that it reflected badly on them, especially as they were the ones who had to chase things up on our behalf. None of this was in any way their fault, however, and it in no way detracted from the high level of care which they'd provided.
IF Sentimental Care addresses the speed with which it makes repayments to the bereaved following the loss of a loved one to back up that high level of nursing care, I'm sure it would make it an even better experience for all concerned.
Reply from Elena-Luminita Porancea, Registered General Manager at Horton Cross
Thank you sincerely for your thoughtful feedback. We are honoured to have had the privilege of caring for your late father and supporting both him and your family during his time with us. It was…read more
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Review from Kate M (Cousin of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly & helpful.
Seems spotlessly clean.
Lovely garden.
Very caring.
Reply from Elena-Luminita Porancea, Registered General Manager at Horton Cross
Thank you very much, Kate, for your kind words and lovely description of Horton Cross Nursing Home. It is wonderful to see how much can be expressed in just a few words about our home, and we are…read more
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Review from Helen H (Sister of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is welcoming with no unpleasant smells. The staff are all very caring.
My brother is always clean and dressed smartly. If you ring with queries, the call is always answered promptly. Lots of activities for the residents and a beautiful garden for them to sit out in.
Reply from Elena-Luminita Porancea, Registered General Manager at Horton Cross
Thank you so much for your lovely feedback. We are delighted to hear that you find Horton Cross welcoming and that your brother is well cared for. Our team works hard to ensure residents are…read more
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Review from D H (Son of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All of the staff I have met are friendly, polite, and professional. Helping to make Mum and I feel welcome and important in Mum's "new" home.
The management listens to preferences & concerns so we can all work together to make this change in living arrangements as good as it can be.
Reply from Elena-Luminita Porancea, Registered General Manager at Horton Cross
Thank you so much for your kind words. We are delighted to hear that both you and your mum feel welcome and valued at Horton Cross Nursing Home. Our team takes great pride in creating a supportive,…read more
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Review from Helena H (Daughter of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely manager is welcoming and takes time to listen. A friendly, welcoming environment with attentive and motivated staff. Well led team, well maintained environment. Residents are encouraged to get involved with the activities, including accessing the recently refurbished garden. Staff work efficiently
but with care and a great deal of respect for residents, and are friendly and supportive of relatives/visitors' needs. An ongoing program of refurbishment is working to update and improve all the rooms, which is welcomed.
Reply from Elena-Luminita Porancea, Registered General Manager at Horton Cross
Thank you so much for your kind words and for taking the time to share this lovely review. At Horton Cross, our focus is always on providing the highest standard of care for our residents. As I…read more
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Review from Trevor R (Son of Resident) published on 28 July 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
This Care Home, I would really avoid the quality is very poor the food is very poor and a hygiene is very poor and I've had to get in contact with CQC but regarding this Care Home and the staff it's not clever either just from personal experience I really would avoid this Care Home as you can see from
the other reviews that people have wrote about this Care Home as well.
Reply from Elena-Luminita Porancea, Registered General Manager at Horton Cross
Thank you for taking the time to leave a review. We are very sorry to hear that your experience did not meet your expectations. At Horton Cross we are committed to providing the highest standards of…read more
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Review from Abigail S (Daughter of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Horton Cross Nursing Home is a warm, caring home. All the staff go above and beyond to make their residents feel respected, safe and well cared for. My mother is a resident, and as a daughter, I have complete peace of mind that all of her needs are met, and she is emotionally and physically stimulated
and loves all the staff. I can not fault this home and would recommend. *****
Reply from Elena-Luminita Porancea, Registered General Manager at Horton Cross
Thank you for your kind feedback and for your lovely words about our staff and our home. We truly appreciate knowing that both residents and their next of kin are happy with the care provided at…read more
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Review from R D (Nephew of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Aunty decided to move into residential care when she felt unable to cope at home. Physical frailty and increasing "muddiness" necessitated transfer to a nursing home - Horton Cross. She has felt safe and comfortable here. I have been very impressed by the standard of care and attention to detail that
the staff have shown to Aunty & to the other residents. Kindness and patience are always shown. There is always a comfortable family atmosphere.
I give my thanks to everyone at Horton Cross for taking the time to understand Aunty, and for making her life as pleasant as possible given her health & care needs.
Reply from Elena-Luminita Porancea, Registered General Manager at Horton Cross
Thank you so much for taking the time to leave such kind and thoughtful feedback. We are truly grateful for your words and delighted to hear that your Aunty feels safe and comfortable here at Horton…read more
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Review from Sarah D (Niece of Resident) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt has been living at Horton Cross for 2 years now. Whenever I visit I am impressed by the professionalism and kindness of all the staff and the time taken to get to know each resident and respond to there individual preferences with calm patience.
On our most recent visit my Aunt was quite unwell
and the care she received was exemplary.
The New Manager gives this team of lovely careing people the support, encouragement, and leadership that they so deserve. She is also generous with the time she willingly gives to her residents and their famillies.
The recent improvements both internally and to the gardens add to the welcoming ambience.
Reply from Elena-Luminita Porancea, Registered General Manager at Horton Cross
Thank you so much for your kind and thoughtful feedback. We are truly grateful for your continued support and appreciation. It means a great deal to our team to know that the care and dedication we…read more
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Review from Z D (Daughter of Resident) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The medical team, carers and staff have been excellent looking after my father for the past 2 years. The home is friendly and welcoming and the nursing home has an excellent manager in place who the staff trust and respect.
As a family we are thankful that Dad was looked after with dignity, kindness
and care in his final years.
Reply from Elena-Luminita Porancea, Registered General Manager at Horton Cross
Thank you for your feedback we truly appreciate your thoughts and the time you took to share them. At Horton Cross, we are committed to delivering high standards of care for all our residents and to…read more
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Review from J Y (Daughter of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are amazing, kind and considerate, chatty and always helps when asked. Clean and tidy home. Laundry good, mum always looks clean and tidy. I feel mum is safe here and that's very important to us as a family. The food is very good, portions served are perfect for mum. Entertainment good.
Reply from Elena-Luminita Porancea, Registered General Manager at Horton Cross
Thank you so much for your lovely feedback. We are delighted to hear that you feel your mum is safe, well cared for, and happy with the meals and activities. Knowing that our residents are…read more
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Review from Tracy G (Daughter of Resident) published on 25 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has only been at Horton Cross for two weeks. The staff are all very welcoming and hard working. The staff have been amazing and made sure us and mum are happy. The entertainment team leader is amazing too, she works so hard, I notice doing more jobs than just entertainment. So far all is going well
in the home. It's difficult for us to except mum need this care!
Reply from Elena-Luminita Porancea, Registered General Manager at Horton Cross
Thank you so much for your kind words and for taking the time to share your experience. We understand that it can be difficult when a loved one needs extra care, and we are truly grateful that you…read more
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Review from A P (Daughter of Resident) published on 4 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited my mum on 19th November. Made very welcome by everyone and had an informative talk of future plans for mum. Mum was in the lounge area dressed, warm and contented. While there, she was asked what she would like for lunch. Very attentive staff.
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Review from J E (Daughter of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Home is clean, tidy and staff welcoming. Resident's room is clean and calm. Resident is regularly taken out of their room into the pleasant day room for lunch time.
Nursing staff could have been more proactive in obtaining GP intervention when resident went without an active prescribed treatment for
psoriasis in early December. The psoriasis was causing itching and discomfort.
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Current Review Score: 9.3 (9.328)

Overview of Review Score

The Review Score of 9.3 (9.328) out of 10 for Horton Cross is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.328 for Horton Cross is calculated as follows: ( (178 Excellents x 5) + (88 Goods x 4) + (17 Satisfactorys x 3) + (5 Poors x 2) + (17 Very Poors x 1) ) ÷ 305 Ratings = 4.328
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Horton Cross is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jun 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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Meet the Team (3)

Elena-Luminita

Elena-Luminita Porancea

Job Title: Registered General Manager Joined: 2025

With over 15 years of experience in the care industry, I've had the privilege of working in various roles that have enriched my understanding of both care delivery and leadership.

Iulia-Lee

Iulia-Lee Suciachi

Job Title: Deputy Manager Joined: 2025

I bring a wealth of experience to the team as a Clinic Lead.

Cathleen

Cathleen Beare

Job Title: Administrative Executive Joined: 2025

I have a background in business administration and customer service, and I bring a caring and friendly approach to the role.

Frequently Asked Questions about Horton Cross

What types of Care is Horton Cross registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Horton Cross have?

There are 43 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Horton Cross?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Horton Cross to the centre of Ilminster?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Horton Cross to verify any information. View our terms and conditions. Horton Cross has an Enhanced Service - more info.