What types of Care is Horton Cross registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Horton Cross have?

There are 43 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Horton Cross?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Horton Cross to the centre of Ilminster?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Horton Cross care home, Horton Road, Ilminster, Somerset TA19 9PT

Review from Carole H (Niece of Resident) published on 12 May 2026 Submitted via Postal Card • Report

Overall Experience

I do not live nearby and can only visit my aunt 3 or 4 times a year. Each visit to this lovely, relaxed home is a joy. My aunt is engaged and happy. The staff are attentive to visitors and residents.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you very much for taking the time to visit Horton Cross Nursing Home and for sharing your kind feedback.

We are truly pleased to hear that each visit has been a positive experience for you and that your aunt appears engaged and happy within our home. Creating a relaxed, welcoming, and caring environment for both residents and visitors is very important to us.

Your lovely comments about our staff being attentive and supportive mean a great deal. The team works extremely hard every day to ensure all residents receive compassionate, person-centred care, and they will be very happy to know that their dedication and kindness are recognised not only by residents, but also by family members and visitors.

On behalf of the whole team, thank you once again for your thoughtful feedback and continued trust in Horton Cross Nursing Home.

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Review from Linda M (Niece of Resident) published on 12 May 2026 Submitted via Postal Card • Report

Overall Experience

We visited my aunt, as we have many times. Each time I notice that the home is bright and clean. The staff were welcoming, offering refreshments, and discussing my aunt with us. The dining room opens onto the garden, which is lovely and smart. My aunt is engaged and happy.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you very much for taking the time to share your lovely feedback.

We are delighted to hear that each visit to Horton Cross Nursing Home has been a positive experience for both you and your aunt. Your kind comments regarding the cleanliness and bright environment of the home, the welcoming attitude of our staff, and the pleasant surroundings are greatly appreciated.

It is especially rewarding to know that your aunt feels engaged and happy, as the wellbeing and comfort of our residents remain our highest priority. Our team works hard every day to provide high-quality, person-centred care and to create a warm and homely atmosphere for residents and their families.

I will be very pleased to share your encouraging feedback with the whole team, as recognition such as this means a great deal to everyone.

Thank you once again for your trust and support. You are always very welcome at Horton Cross Nursing Home.

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Review from Polly W (Daughter of Resident) published on 12 May 2026 Submitted via Postal Card • Report

Overall Experience

As always, mum and other residents are happy, healthy and without anxiety. The atmosphere is calm, caring and with lots of interaction.
The day to day running is smooth, with many moments of caring demonstrated by kind words of reassurance from staff.
The nurses are quick to recognise changes, no

matter how small, and problems are addressed with minimum fuss.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you very much for your kind and positive feedback.

It is truly rewarding to know that you feel your mum and the other residents are happy, comfortable, and well supported at Horton Cross Nursing Home. Your lovely comments regarding the calm and caring atmosphere, as well as the dedication and compassion shown by our staff and nurses, are greatly appreciated.

Our team works very hard every day to provide person-centred care with dignity, kindness, and reassurance, and it means a great deal to see their efforts recognised by residents and families.

We are delighted that you feel your mum is in the right place, and we will continue striving to maintain and further improve the quality of care and support we provide to all our residents.

Thank you once again for your trust and support.

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Review from Mark P (Son of Resident) published on 15 April 2026 Submitted via Website • Report

Overall Experience

My mother recently moved into Horton Cross Nursing Home due to the fact that she was unable to look after herself at home on her own and that she needed 24 hour care. This was a huge blow for a fiercely independent woman born in 1932.

Despite a couple of weak elements in the Care Report, a discussion

with the new leadership team calmed concerns and After reviewing a number of care homes in the area we settled on Horton Cross.

I must say that it quickly transpired that we had made the right decision for my mum. Change was always going to be difficult to manage but the team on site showed themselves (and continue) to show a very high level of professional care, concern and empathy.

Being a former hotel, Horton Cross has a different character to it than the other care homes I visited. The open, very light character with rooms having large windows makes a huge and positive difference.

My mum is more familiar with the environment, has made some good friends and is looked after

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Review from Helen H (Sister of Resident) published on 12 February 2026 Submitted via Postal Card • Report

Overall Experience

My brother was a resident for the last 6 months at Horton Cross. He was always clean, well fed and cared for with affection. There was always lots of activities going on. The manager is caring and very prompt in resolving any issues or concerns, and with time to listen. The care at the end of my brother's

life was exemplary. He was kept comfortable at all times. The staff were also amazing in their care of myself and my family, making sure they looked after us too, and with compassion.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you very much for your warm and thoughtful feedback. It truly means a great deal to us to know that your brother felt cared for, comfortable, and supported during his time at Horton Cross.
Your kind words about our team, the activities, and the care provided at the end of your brother's life are sincerely appreciated. I will be sharing your feedback with all staff, as they will be very touched to know that their compassion, dedication, and hard work have been recognised by you and your family.
On behalf of everyone at Horton Cross, please accept our heartfelt thanks, and our best wishes to you and your family.

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Review from D K (Son of Resident) published on 24 December 2025 Submitted via Postal Card • Report

Overall Experience

My dad needed a local care home for end of life care. I visited Horton Cross, and they were extremely helpful in facilitating a room for him quickly. Even though he spent all of his time in his room, they have been very attentive and accommodating. It is a very clean and caring home.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you very much for taking the time to share your kind feedback about Horton Cross. We are truly grateful for your comments and pleased to hear that you felt supported during such a difficult and emotional time.
It was a privilege to care for your father, and we are glad that our team was able to accommodate his needs promptly and provide attentive, compassionate care throughout his stay. We take great pride in maintaining a clean, caring, and respectful environment, and it is reassuring to know this was reflected in your experience.
We value all feedback from residents and families, as it helps us to maintain good practice and continuously improve the care we provide. Your involvement and dedication to ensuring the best possible care for your father were clearly evident, and it was a pleasure to meet you.
Thank you once again for your trust in Horton Cross.

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Review from Tracy G (Daughter of Resident) published on 17 December 2025 Submitted via Website • Report

Overall Experience

The staff of Holton cross looked after my mum until she sadly passed in June
The support and care mum received was fantastic the home is a welcoming place for families too . The support we received throughout mum's final days was incredible

Mums room was beautiful it was a large room with en suite

and views across the fields

Holton cross is on a busy road but this was never a problem.

I have already told my family if my time comes and I need care Holton cross is where I want to be.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you very much for taking the time to share such kind and heartfelt feedback. We are truly grateful for your words and for the trust you placed in us to care for your mum during such an important time.
I will share your feedback with the whole team at Horton Cross, as it will mean a great deal to them and will serve as encouragement to continue providing compassionate, high-quality care to both residents and their families.
We are pleased to know that you felt supported, welcomed, and reassured throughout your mum's stay, and that her room and surroundings contributed positively to her comfort. Your recognition of the care and support provided during her final days is especially meaningful to us.
Thank you once again for your lovely comments. They are truly appreciated by everyone at Horton Cross Nursing Home.

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Review from Lee F (Son of Resident) published on 3 December 2025 Submitted via Website • Report

Overall Experience

The staff at Horton Cross have been absolutely amazing over a very difficult period after losing my Father. I'd like to make a very special mention to Kathryn, she was amazing looking after my Mother and caring for my Father at this time. Everyone at Horton Cross, the manager, the chef, all the

staff you try so very hard to make everyone part of the Horton Cross family and I thank you all from Lee and all the Fowler family X

Reply from Cathleen Beare, Administrative Executive at Horton CrossThank you so much for taking the time to share such heartfelt words during what has been an incredibly difficult period for you all. We are truly sorry for your loss, and it means a great deal to our whole team to know that we were able to offer support and comfort to your family at this time.

Every member of the Horton Cross team, from our care staff to the chef and management, strives to create a home where families feel supported and included, and your message affirms the importance of that commitment.

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Review from Yvette W (Daughter of Resident) published on 17 October 2025 Submitted via Postal Card • Report

Overall Experience

Very happy with mum's care. Nice to see investment into property to up the standard. Have not really had any problems or concerns. Staff always happy and helpful. I have seen staff changes often over the 3 years, but have no reason to complain. All staff, past & present, have always been helpful and

made mums life as pleasant as can be expected under the circumstances.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you for taking the time to leave a review. We greatly appreciate your kind words. As discussed in residents and family meetings, we are committed to investing in refurbishing rooms and communal areas to ensure residents comfort. While plans do not always go exactly as anticipated, open communication helps build trust. Over the past 10 months, significant improvements have been made thanks to the support of our residents, families, and staff. I would like to thank Tazmina for financial support, all staff for their dedication, and residents and families for their patience and confidence in our projects.

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Review from K B (Son of Resident) published on 14 October 2025 Submitted via Postal Card • Report

Overall Experience

The staff have treated my mother with kindness and dignity. The management and staff are improving the home considerably from where it has been in the past. They seem hardworking, friendly and dedicated to their roles. We are grateful for the love and care they gave my mother, up to her sad passing

recently.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you so much for taking the time to share your kind words. We truly appreciate your feedback. As we always say, there is always room for improvement at Horton Cross Nursing Home, and we value the thoughts and ideas of our residents and their families in helping us continue to grow.It was a genuine pleasure and honour to care for your mum and to have her, along with your family, as part of our Horton Cross family. We are deeply sorry for your loss. The passing of a resident is always felt by all of us our staff form close bonds with those we care for, and a piece of our hearts goes with them. We are grateful for the trust you placed in us and for allowing us to be part of your mums journey.

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Review from A C (Wife of Resident) published on 25 September 2025 Submitted via Postal Card • Report

Overall Experience

My late husband was treated with kindness, dignity & great care. All the staff were very kind & caring towards him.
All staff were very kind to us when we visited each day.
I would recommend Horton Cross to anyone looking for a nursing home.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you so much for your kind and heartfelt words. It was truly an honour and privilege for us to care for your late husband and to have him as part of our Horton Cross family. He will always be remembered with great fondness by our team.It was also a pleasure to welcome you and your son into our home each day. The love, respect, and dedication you showed to him were remarkable, and we felt privileged to share in those moments with you.We are deeply grateful for your appreciation of the care provided by our staff. Your recommendation means so much to us, and it gives the whole team comfort to know that we were able to support both your husband and your family with kindness and dignity.

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Review from L W (Granddaughter of Resident) published on 24 September 2025 Submitted via Website • Report

Overall Experience

Our grandma moved to Horton across a few months ago after moving from another nursing home. I can't explain how Horton exceeded all my expectations.
Grandma is really treated like an individual who has something to contribute to the place, not like a patient but a resident of a tight community.
She

is bounds happier here than where she has been previously - the freedom is the main thing, she can stay in her (very spacious personalised) room if she wishes, she can make her way down to the living room in the lift. She tells me the meals are lovely. The staff are so kind. There are so many things to keep them entertained - quizzes, garden parties, coffee mornings.
We are incredibly grateful to all the staff for their ongoing care and kindness.

Facilitating care can be very complex and hard to be perfect for everyone but I would genuinely recommended this place.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you so much for your wonderful and heartfelt feedback. We take every commentpositive or constructivevery seriously, and your kind words will be shared with our staff and residents, as they truly mean a great deal to us all.It is deeply rewarding to know that your grandma feels valued as an individual and part of our community here at Horton Cross Nursing Home. Our goal is always to create a safe, supportive, and happy environment where residents can enjoy both independence and companionship, while receiving the care they need. Hearing that she is enjoying her freedom, her personalised room, the meals, and our activities brings us great joy.Our team works tirelessly, always going the extra mile, to ensure every resident is well looked after and has the opportunity to live a fulfilling and enjoyable life with us. Your feedback is an encouragement and a reminder of why we do what we do.Thank you once again for your kind words and for recommending Horton Cross Nursing Homeit

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Review from M C (Son of Resident) published on 24 September 2025 Submitted via Postal Card • Report

Overall Experience

The level of care that my late father received from the team at Horton Cross Nursing Home has been absolutely fantastic. He'd been given all the help and support he'd needed during his stay there, and the staff members had all been very kind, caring, courteous, and considerate throughout.
That said,

having to wait three months after his death for the deposit repayments to be given the authorisation to be refunded in full by Sentimental Care was rather frustrating to say the least. The management and admin at Horton Cross also felt that it reflected badly on them, especially as they were the ones who had to chase things up on our behalf. None of this was in any way their fault, however, and it in no way detracted from the high level of care which they'd provided.
IF Sentimental Care addresses the speed with which it makes repayments to the bereaved following the loss of a loved one to back up that high level of nursing care, I'm sure it would make it an even better experience for all concerned.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you sincerely for your thoughtful feedback. We are honoured to have had the privilege of caring for your late father and supporting both him and your family during his time with us. It was always a pleasure to share conversations with him, with you, and with your wonderfully kind mother, who will always remain very special to us at Horton Cross Nursing Home.Our focus is always on ensuring the safety, happiness, and well-being of our residents, while also offering support to their families. We are proud that you felt your father received the care, kindness, and respect he deserved, and it means a great deal to the whole team to know that this was recognised.We truly regret the frustration caused by the delay in the deposit refund process. Although this matter was outside of our direct control, we understand the added difficulty it created during an already very painful time. We appreciate your patience and understanding while we worked alongside the admin team to help resolve

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Review from Kate M (Cousin of Resident) published on 23 September 2025 Submitted via Postal Card • Report

Overall Experience

Very friendly & helpful.
Seems spotlessly clean.
Lovely garden.
Very caring.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you very much, Kate, for your kind words and lovely description of Horton Cross Nursing Home. It is wonderful to see how much can be expressed in just a few words about our home, and we are delighted that you found the environment friendly, caring, clean, and welcoming.We are committed to delivering the highest quality of care to our residents, and it is always a pleasure to know that our visitors notice and appreciate the dedication of our team. While we continuously strive for excellence, we also recognise that there is always room to improve, and every day we do our very best to ensure our residents are happy, healthy, and safe.All feedbackwhether positive or constructiveis invaluable to us, as it helps Horton Cross Nursing Home to grow and improve further. Thank you again for taking the time to share your experience.

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Review from D H (Son of Resident) published on 28 August 2025 Submitted via Postal Card • Report

Overall Experience

All of the staff I have met are friendly, polite, and professional. Helping to make Mum and I feel welcome and important in Mum's "new" home.
The management listens to preferences & concerns so we can all work together to make this change in living arrangements as good as it can be.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you so much for your kind words. We are delighted to hear that both you and your mum feel welcome and valued at Horton Cross Nursing Home. Our team takes great pride in creating a supportive, friendly, and professional environment, and its wonderful to know this has made a positive difference during this important transition. We truly value your trust and look forward to continuing to work closely with you to ensure your mum feels at home and well cared for.

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Review from Helena H (Daughter of Resident) published on 12 August 2025 Submitted via Postal Card • Report

Overall Experience

A lovely manager is welcoming and takes time to listen. A friendly, welcoming environment with attentive and motivated staff. Well led team, well maintained environment. Residents are encouraged to get involved with the activities, including accessing the recently refurbished garden. Staff work efficiently

but with care and a great deal of respect for residents, and are friendly and supportive of relatives/visitors' needs. An ongoing program of refurbishment is working to update and improve all the rooms, which is welcomed.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you so much for your kind words and for taking the time to share this lovely review. At Horton Cross, our focus is always on providing the highest standard of care for our residents. As I mention to all families upon admission, I truly value all feedback whether positive or constructive as it helps us to continuously improve and ensure we meet each individuals needs. I am always happy to listen to residents, relatives, and visitors, as their opinions are vital in helping us maintain and enhance the quality of care we deliver. Our goal is not only to provide excellent care but also to create and maintain a warm, positive atmosphere where residents feel at home and their loved ones feel welcomed and supported. Thank you again for recognising our teams efforts it means a great deal to all of us.

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Review from Trevor R (Son of Resident) published on 28 July 2025 Submitted via Website • Report

Overall Experience

This Care Home, I would really avoid the quality is very poor the food is very poor and a hygiene is very poor and I've had to get in contact with CQC but regarding this Care Home and the staff it's not clever either just from personal experience I really would avoid this Care Home as you can see from

the other reviews that people have wrote about this Care Home as well.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you for taking the time to leave a review. We are very sorry to hear that your experience did not meet your expectations. At Horton Cross we are committed to providing the highest standards of care, and we take all feedback seriously as it helps us to continually improve. We encourage anyone with concerns to contact us directly, so we can discuss them in more detail and work towards a positive resolution.

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Review from Abigail S (Daughter of Resident) published on 15 July 2025 Submitted via Postal Card • Report

Overall Experience

Horton Cross Nursing Home is a warm, caring home. All the staff go above and beyond to make their residents feel respected, safe and well cared for. My mother is a resident, and as a daughter, I have complete peace of mind that all of her needs are met, and she is emotionally and physically stimulated

and loves all the staff. I can not fault this home and would recommend. *****

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you for your kind feedback and for your lovely words about our staff and our home. We truly appreciate knowing that both residents and their next of kin are happy with the care provided at Horton Cross Nursing Home. One of our most important goals is to deliver high-quality, person-centred care, always placing the resident at the heart of everything we do and ensuring that their needs and wishes are met. Feedback like yours reflects the results of our team's dedication and passion. Thank you again for your thoughtful message

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Review from R D (Nephew of Resident) published on 27 May 2025 Submitted via Postal Card • Report

Overall Experience

Aunty decided to move into residential care when she felt unable to cope at home. Physical frailty and increasing "muddiness" necessitated transfer to a nursing home - Horton Cross. She has felt safe and comfortable here. I have been very impressed by the standard of care and attention to detail that

the staff have shown to Aunty & to the other residents. Kindness and patience are always shown. There is always a comfortable family atmosphere.
I give my thanks to everyone at Horton Cross for taking the time to understand Aunty, and for making her life as pleasant as possible given her health & care needs.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you so much for taking the time to leave such kind and thoughtful feedback. We are truly grateful for your words and delighted to hear that your Aunty feels safe and comfortable here at Horton Cross.Our team is dedicated to providing personalised, compassionate care, and it means a great deal to know that our efforts have made a positive difference to your Auntys well-being and experience with us.Were especially pleased that youve noticed the family atmosphere we strive to createits at the heart of everything we do.Thank you again for your trust and support. We will be sure to share your message with the entire team.

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Review from Sarah D (Niece of Resident) published on 22 May 2025 Submitted via Website • Report

Overall Experience

My Aunt has been living at Horton Cross for 2 years now. Whenever I visit I am impressed by the professionalism and kindness of all the staff and the time taken to get to know each resident and respond to there individual preferences with calm patience.
On our most recent visit my Aunt was quite unwell

and the care she received was exemplary.
The New Manager gives this team of lovely careing people the support, encouragement, and leadership that they so deserve. She is also generous with the time she willingly gives to her residents and their famillies.
The recent improvements both internally and to the gardens add to the welcoming ambience.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you so much for your kind and thoughtful feedback. We are truly grateful for your continued support and appreciation. It means a great deal to our team to know that the care and dedication we give to each resident is noticed and valued.Were especially pleased to hear that your Aunt felt well looked after during a difficult time, and that youve seen the positive impact of the recent changes within the home and gardens.Our team at Horton Cross is passionate about providing person-centred care, and we are fortunate to have such committed and compassionate staff. We also appreciate your kind words about our new manager, whose leadership and involvement have indeed made a positive difference.Thank you once again for your support it inspires us to continue working hard every day to provide the highest standard of care in a warm, welcoming environment.