






Horton Cross Nursing Home is an Ilminster facility that is registered for forty-seven residents and specialises in personalised care for older people, as well as having a great depth of expertise in dementia care.
Residents have the comfort of en-suite bedrooms, with the home being set up to support privacy and dignity, whilst nurses and skilled carers are available at all hours of the day and night.
Care Provided by Horton Cross
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 47 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Horton Cross can accommodate Double occupied rooms for married couples.
The price(s) shown are provided by the care home. Contact Horton Cross for full pricing details and T&Cs.
Contact Horton Cross to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Sentimental Care Ltd
- Private Owned
Person in charge
- Elena-Luminita Porancea (Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (43)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (3)
Visiting
- Family and friends are welcome to visit at all times.
Parking
- A large car park either side of building- adequate parking for up to 30 cars
Horton Cross Reviews (47)
Horton Cross has a Review Score of 9.6 (9.615) out of 10, based on 31 reviews in the last 2 years.
Over all time Horton Cross has 47 reviews.
A lovely manager is welcoming and takes time to listen. A friendly, welcoming environment with attentive and motivated staff. Well led team, well maintained environment. Residents are encouraged to get involved with the activities, including accessing the recently refurbished garden. Staff work efficiently but with care and a great deal of respect for residents, and are friendly and supportive of relatives/visitors' needs. An ongoing program of refurbishment is working to update and improve all the rooms, which is welcomed.
Thank you so much for your kind words and for taking the time to share this lovely review. At Horton Cross, our focus is always on providing the highest standard of care for our residents. As I mention to all families upon admission, I truly value all feedback whether positive or constructive as it...
This Care Home, I would really avoid the quality is very poor the food is very poor and a hygiene is very poor and I've had to get in contact with CQC but regarding this Care Home and the staff it's not clever either just from personal experience I really would avoid this Care Home as you can see from the other reviews that people have wrote about this Care Home as well.
Thank you for taking the time to leave a review. We are very sorry to hear that your experience did not meet your expectations. At Horton Cross we are committed to providing the highest standards of care, and we take all feedback seriously as it helps us to continually improve. We encourage anyone...
Horton Cross Nursing Home is a warm, caring home. All the staff go above and beyond to make their residents feel respected, safe and well cared for. My mother is a resident, and as a daughter, I have complete peace of mind that all of her needs are met, and she is emotionally and physically stimulated and loves all the staff. I can not fault this home and would recommend. *****
Thank you for your kind feedback and for your lovely words about our staff and our home. We truly appreciate knowing that both residents and their next of kin are happy with the care provided at Horton Cross Nursing Home. One of our most important goals is to deliver high-quality, person-centred...
I give my thanks to everyone at Horton Cross for taking the time to understand Aunty, and for making her life as pleasant as possible given her health & care needs.
Thank you so much for taking the time to leave such kind and thoughtful feedback. We are truly grateful for your words and delighted to hear that your Aunty feels safe and comfortable here at Horton Cross.Our team is dedicated to providing personalised, compassionate care, and it means a great deal...
On our most recent visit my Aunt was quite unwell and the care she received was exemplary.
The New Manager gives this team of lovely careing people the support, encouragement, and leadership that they so deserve. She is also generous with the time she willingly gives to her residents and their famillies.
The recent improvements both internally and to the gardens add to the welcoming ambience.
Thank you so much for your kind and thoughtful feedback. We are truly grateful for your continued support and appreciation. It means a great deal to our team to know that the care and dedication we give to each resident is noticed and valued.Were especially pleased to hear that your Aunt felt well...
As a family we are thankful that Dad was looked after with dignity, kindness and care in his final years.
Thank you for your feedback we truly appreciate your thoughts and the time you took to share them. At Horton Cross, we are committed to delivering high standards of care for all our residents and to creating a welcoming and supportive environment for families. We believe that continuous...
The staff are amazing, kind and considerate, chatty and always helps when asked. Clean and tidy home. Laundry good, mum always looks clean and tidy. I feel mum is safe here and that's very important to us as a family. The food is very good, portions served are perfect for mum. Entertainment good.
Thank you so much for your lovely feedback. We are delighted to hear that you feel your mum is safe, well cared for, and happy with the meals and activities. Knowing that our residents are comfortable, clean, and supported in a welcoming environment is very important to us. Your kind words mean a lot to the whole team, and we will make sure they are shared with everyone involved in your mums care.
Visited my mum on 19th November. Made very welcome by everyone and had an informative talk of future plans for mum. Mum was in the lounge area dressed, warm and contented. While there, she was asked what she would like for lunch. Very attentive staff.
Nursing staff could have been more proactive in obtaining GP intervention when resident went without an active prescribed treatment for psoriasis in early December. The psoriasis was causing itching and discomfort.
My mum is very happy at Horton Cross Nursing Home. She has been here for 3 years and has a lovely room with a view of the garden. She loves the activities daily and enjoys particularly the musical ones, quizzes and baking. The carers know both mum and family well and are welcoming, fun and work together as a team. From the management to the domestic staff, mum loves the choices for meals that are offered, as well as snacks! A warm, cosy environment, which has recently been updated into a bright, freshly decorated place with new fixtures and fittings.
My relative has been living at Horton Cross Nursing Home for over 3 years and would not want to be anywhere else! Well cared for with regular reviews and meetings with relatives. The home offers a welcoming and very caring environment for our relative and family when visiting. The food is prepared well and provided in a tasty and appropriate way for her dietary needs. The management are experienced in all areas, the home has recently gone through extensive changes with redecoration, fixtures and fittings and training for staff.
Service user was distressed on my arrival, slumped in a chair unable to move as the chair was reclined. Uncomfortable and in pain. I pressed the button for help. After 20 minutes had to go and find staff. No staff at all on the 2nd floor found someone who then took 10 minutes to attend service user who was in tears. If I hadn't visited she could have been left for much longer. No manager to talk to onsite.
Everybody is pleasant and kind.
On the whole, the care is very good. The care staff are kind. Night care staff are noisy which can be disruptive to sleep. Would like Dad to have a shower/bath more often. He says people are constantly coming in and out when he's in the shower which he does not like. All staff are friendly and helpful.
The care home is clean and warm. Services are exceptional but the food is often cold or overcooked. The staff are fine.
There has been a marked improvement to the services at Horton Cross since having been taken over by the new manager in February this year. My mum is very well cared for and enjoys all the activities now available. The staff keep me well informed of any changes to her care and well-being.
I will share this with the team. Thank you.
Would definitely recommend it to others.
Perfect room for my friend. Light and airy. Staff always helpful, always listen. Management is approachable and helpful. Overall excellent, with no complaints at all.
Staff are first class.
I feel the home works with me in the care of my mother.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 December 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 15 May 2026
We are excited to announce that our annual Garden Party will be held on Saturday 25th July from 2 -4pm. Everyone is welcome to come and enjoy a fun afternoon...
There are no upcoming events for Horton Cross.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Horton Cross.
Accreditations
There are no accreditations posted yet for Horton Cross.
Meet the Team (3)

With over 15 years of experience in the care industry, I've had the privilege of working in various roles that have enriched my understanding of both care delivery and leadership.

I bring a wealth of experience to the team as a Clinic Lead.

I have a background in business administration and customer service, and I bring a caring and friendly approach to the role.
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