Horton Cross

Horton Road, Ilminster TA19 9PT
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9.5 45 Reviews
  • Horton Cross, Ilminster
Horton Cross Nursing Home is an Ilminster facility that is registered for forty-seven residents and specialises in personalised care for older people, as well as having a great depth of expertise in dementia care.

Residents have the comfort of en-suite bedrooms, with the home being set up to support privacy and dignity, whilst nurses and skilled carers are available at all hours of the day and night.
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Care Provided by Horton Cross

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Nursing Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1750

Our fee rates indicate a baseline- each person will be individually assessed and a fee rate will be indicated by the care that that is required and this is also dependent on facility.
Horton Cross can accommodate Double occupied rooms for married couples.

The price(s) shown are provided by the care home. Contact Horton Cross for full pricing details and T&Cs.

Contact Horton Cross to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Horton Cross to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Sentimental Care Ltd
  • Privately Owned

Person in Charge

  • Elena-Luminita Porancea (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • Family and friends are welcome to visit at all times.

Parking

  • A large car park either side of building- adequate parking for up to 30 cars

Horton Cross Reviews (45)

9.5

Horton Cross has a Review Score of 9.5 (9.527) out of 10, based on 30 reviews in the last 2 years.
Over all time Horton Cross has 45 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Horton Cross
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Total of 45, showing 21-40
Review from Abigail S (Daughter of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Horton Cross Nursing Home is a warm, caring home. All the staff go above and beyond to make their residents feel respected, safe and well cared for. My mother is a resident, and as a daughter, I have complete peace of mind that all of her needs are met, and she is emotionally and physically stimulated
and loves all the staff. I can not fault this home and would recommend. *****
Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you for your kind feedback and for your lovely words about our staff and our home. We truly appreciate knowing that both residents and their next of kin are happy with the care provided at Horton Cross Nursing Home. One of our most important goals is to deliver high-quality, person-centred care, always placing the resident at the heart of everything we do and ensuring that their needs and wishes are met. Feedback like yours reflects the results of our team's dedication and passion. Thank you again for your thoughtful message
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Review from R D (Nephew of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Aunty decided to move into residential care when she felt unable to cope at home. Physical frailty and increasing "muddiness" necessitated transfer to a nursing home - Horton Cross. She has felt safe and comfortable here. I have been very impressed by the standard of care and attention to detail that
the staff have shown to Aunty & to the other residents. Kindness and patience are always shown. There is always a comfortable family atmosphere.
I give my thanks to everyone at Horton Cross for taking the time to understand Aunty, and for making her life as pleasant as possible given her health & care needs.
Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you so much for taking the time to leave such kind and thoughtful feedback. We are truly grateful for your words and delighted to hear that your Aunty feels safe and comfortable here at Horton Cross.Our team is dedicated to providing personalised, compassionate care, and it means a great deal to know that our efforts have made a positive difference to your Auntys well-being and experience with us.Were especially pleased that youve noticed the family atmosphere we strive to createits at the heart of everything we do.Thank you again for your trust and support. We will be sure to share your message with the entire team.
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Review from Sarah D (Niece of Resident) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt has been living at Horton Cross for 2 years now. Whenever I visit I am impressed by the professionalism and kindness of all the staff and the time taken to get to know each resident and respond to there individual preferences with calm patience.
On our most recent visit my Aunt was quite unwell
and the care she received was exemplary.
The New Manager gives this team of lovely careing people the support, encouragement, and leadership that they so deserve. She is also generous with the time she willingly gives to her residents and their famillies.
The recent improvements both internally and to the gardens add to the welcoming ambience.
Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you so much for your kind and thoughtful feedback. We are truly grateful for your continued support and appreciation. It means a great deal to our team to know that the care and dedication we give to each resident is noticed and valued.Were especially pleased to hear that your Aunt felt well looked after during a difficult time, and that youve seen the positive impact of the recent changes within the home and gardens.Our team at Horton Cross is passionate about providing person-centred care, and we are fortunate to have such committed and compassionate staff. We also appreciate your kind words about our new manager, whose leadership and involvement have indeed made a positive difference.Thank you once again for your support it inspires us to continue working hard every day to provide the highest standard of care in a warm, welcoming environment.
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Review from Z D (Daughter of Resident) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The medical team, carers and staff have been excellent looking after my father for the past 2 years. The home is friendly and welcoming and the nursing home has an excellent manager in place who the staff trust and respect.
As a family we are thankful that Dad was looked after with dignity, kindness
and care in his final years.
Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you for your feedback we truly appreciate your thoughts and the time you took to share them. At Horton Cross, we are committed to delivering high standards of care for all our residents and to creating a welcoming and supportive environment for families. We believe that continuous improvement is only possible through open communication and collaboration with residents, families, and professionals alike. Your input plays an important role in helping us grow and enhance our service. Thank you once again.
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Review from J Y (Daughter of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are amazing, kind and considerate, chatty and always helps when asked. Clean and tidy home. Laundry good, mum always looks clean and tidy. I feel mum is safe here and that's very important to us as a family. The food is very good, portions served are perfect for mum. Entertainment good.
Reply from Elena-Luminita Porancea, Registered General Manager at Horton CrossThank you so much for your lovely feedback. We are delighted to hear that you feel your mum is safe, well cared for, and happy with the meals and activities. Knowing that our residents are comfortable, clean, and supported in a welcoming environment is very important to us. Your kind words mean a lot to the whole team, and we will make sure they are shared with everyone involved in your mums care.
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Review from A P (Daughter of Resident) published on 4 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited my mum on 19th November. Made very welcome by everyone and had an informative talk of future plans for mum. Mum was in the lounge area dressed, warm and contented. While there, she was asked what she would like for lunch. Very attentive staff.
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Review from J E (Daughter of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Home is clean, tidy and staff welcoming. Resident's room is clean and calm. Resident is regularly taken out of their room into the pleasant day room for lunch time.
Nursing staff could have been more proactive in obtaining GP intervention when resident went without an active prescribed treatment for
psoriasis in early December. The psoriasis was causing itching and discomfort.
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Review from D J (Son of Resident) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy at Horton Cross Nursing Home. She has been here for 3 years and has a lovely room with a view of the garden. She loves the activities daily and enjoys particularly the musical ones, quizzes and baking. The carers know both mum and family well and are welcoming, fun and work together
as a team. From the management to the domestic staff, mum loves the choices for meals that are offered, as well as snacks! A warm, cosy environment, which has recently been updated into a bright, freshly decorated place with new fixtures and fittings.
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Review from J J (Daughter of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative has been living at Horton Cross Nursing Home for over 3 years and would not want to be anywhere else! Well cared for with regular reviews and meetings with relatives. The home offers a welcoming and very caring environment for our relative and family when visiting. The food is prepared well
and provided in a tasty and appropriate way for her dietary needs. The management are experienced in all areas, the home has recently gone through extensive changes with redecoration, fixtures and fittings and training for staff.
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Review from C G (Friend of Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Service user was distressed on my arrival, slumped in a chair unable to move as the chair was reclined. Uncomfortable and in pain. I pressed the button for help. After 20 minutes had to go and find staff. No staff at all on the 2nd floor found someone who then took 10 minutes to attend service user
who was in tears. If I hadn't visited she could have been left for much longer. No manager to talk to onsite.
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Review from J D (Wife of Resident) published on 1 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everybody is pleasant and kind.
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Review from Louise B (Daughter of Resident) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, the care is very good. The care staff are kind. Night care staff are noisy which can be disruptive to sleep. Would like Dad to have a shower/bath more often. He says people are constantly coming in and out when he's in the shower which he does not like. All staff are friendly and helpful.
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Review from G C (Friend of Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is clean and warm. Services are exceptional but the food is often cold or overcooked. The staff are fine.
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Review from Lynne M (Daughter of Resident) published on 23 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
There has been a marked improvement to the services at Horton Cross since having been taken over by the new manager in February this year. My mum is very well cared for and enjoys all the activities now available. The staff keep me well informed of any changes to her care and well-being.
Reply from Roz Gingell, General Manager at Horton CrossThank you ever so much for a positive review, we really appreciate your feedback.
I will share this with the team. Thank you.
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Review from P T (Great-Nephew of Resident) published on 19 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Have always found Horton Cross to be looking after my relative very well, never had any complaints, her room is always kept clean and tidy and the staff are always helpful and cheery.
Would definitely recommend it to others.
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Review from C K (Daughter of Resident) published on 16 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are first class.
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Review from B L (Friend of Resident) published on 16 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Perfect room for my friend. Light and airy. Staff always helpful, always listen. Management is approachable and helpful. Overall excellent, with no complaints at all.
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Review from T S (Daughter-in-law of Resident) published on 13 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law has been at Horton Cross for over a year now and has always received very good care. If he's ever had to be admitted to hospital I have always been notified straight away and given every detail about what happened and what the staff had done. The home itself is always very clean and
tidy and has recently had some upgrades. All staff seem very nice and attentive. If there's ever any medical issues or updates on health, someone always rings me to explain everything in full.
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Review from C F (Daughter of Resident) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care home always clean and tidy. Staff friendly and interested. If I raise concerns they are looked into at once.
I feel the home works with me in the care of my mother.
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Review from Karen A (Daughter-in-law of Resident) published on 1 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am always impressed by the professionalism, caring and friendly nature of the staff. Nothing is ever too much trouble for them. The residents are treated with dignity and empathy.
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Current Review Score: 9.5 (9.527)

Overview of Review Score

The Review Score of 9.5 (9.527) out of 10 for Horton Cross is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.527 for Horton Cross is calculated as follows: ( (253 Excellents x 5) + (66 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) + (17 Very Poors x 1) ) ÷ 351 Ratings = 4.527
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Horton Cross is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Dec 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 24 Jun 2026

General Nursing vacancies

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Awards / Recognitions (0)

Meet the Team (3)

Elena-Luminita

Elena-Luminita Porancea

Job Title: Registered General Manager Joined: 2025

With over 15 years of experience in the care industry, I've had the privilege of working in various roles that have enriched my understanding of both care delivery and leadership.

Raquel

Raquel Gomez

Job Title: Deputy Manager Joined: 2026

I bring a wealth of experience to the team as a Clinic Lead.

Cathleen

Cathleen Beare

Job Title: Administrative Executive Joined: 2025

I have a background in business administration and customer service, and I bring a caring and friendly approach to the role.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Horton Cross to verify any information. View our terms and conditions. Horton Cross has an Enhanced Service - more info.