Horton Cross

Horton Road, Ilminster TA19 9PT
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9.3 38 Reviews
  • Horton Cross, Ilminster
Horton Cross Nursing Home is an Ilminster facility that is registered for forty-seven residents and specialises in personalised care for older people, as well as having a great depth of expertise in dementia care.

Residents have the comfort of en-suite bedrooms, with the home being set up to support privacy and dignity, whilst nurses and skilled carers are available at all hours of the day and night.
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Care Provided by Horton Cross

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1500

Our fee rates indicate a baseline- each person will be individually assessed and a fee rate will be indicated by the care that that is required and this is also dependent on facility.
Horton Cross can accommodate Double occupied rooms for married couples.

These prices are only a guideline, please contact Horton Cross to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Sentimental Care Ltd

Person in Charge

  • Elena-Luminita Porancea (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Family and friends are welcome to visit at all times.

Parking

  • A large car park either side of building- adequate parking for up to 30 cars

Horton Cross Reviews (38)

9.3

Horton Cross has a Review Score of 9.3 (9.328) out of 10, based on 26 reviews in the last 2 years.
Over all time Horton Cross has 38 reviews.

Overall Experience
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Reviewer Connection to Horton Cross
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Total of 38, showing 21-38
Review from D J (Son of Resident) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy at Horton Cross Nursing Home. She has been here for 3 years and has a lovely room with a view of the garden. She loves the activities daily and enjoys particularly the musical ones, quizzes and baking. The carers know both mum and family well and are welcoming, fun and work together
as a team. From the management to the domestic staff, mum loves the choices for meals that are offered, as well as snacks! A warm, cosy environment, which has recently been updated into a bright, freshly decorated place with new fixtures and fittings.
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Review from J J (Daughter of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative has been living at Horton Cross Nursing Home for over 3 years and would not want to be anywhere else! Well cared for with regular reviews and meetings with relatives. The home offers a welcoming and very caring environment for our relative and family when visiting. The food is prepared well
and provided in a tasty and appropriate way for her dietary needs. The management are experienced in all areas, the home has recently gone through extensive changes with redecoration, fixtures and fittings and training for staff.
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Review from C G (Friend of Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Service user was distressed on my arrival, slumped in a chair unable to move as the chair was reclined. Uncomfortable and in pain. I pressed the button for help. After 20 minutes had to go and find staff. No staff at all on the 2nd floor found someone who then took 10 minutes to attend service user
who was in tears. If I hadn't visited she could have been left for much longer. No manager to talk to onsite.
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Review from J D (Wife of Resident) published on 1 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everybody is pleasant and kind.
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Review from Louise B (Daughter of Resident) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, the care is very good. The care staff are kind. Night care staff are noisy which can be disruptive to sleep. Would like Dad to have a shower/bath more often. He says people are constantly coming in and out when he's in the shower which he does not like. All staff are friendly and helpful.
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Review from G C (Friend of Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is clean and warm. Services are exceptional but the food is often cold or overcooked. The staff are fine.
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Review from Lynne M (Daughter of Resident) published on 23 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
There has been a marked improvement to the services at Horton Cross since having been taken over by the new manager in February this year. My mum is very well cared for and enjoys all the activities now available. The staff keep me well informed of any changes to her care and well-being.
Reply from Roz Gingell, General Manager at Horton Cross
Thank you ever so much for a positive review, we really appreciate your feedback.
I will share this with the team. Thank you.
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Review from P T (Great-Nephew of Resident) published on 19 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Have always found Horton Cross to be looking after my relative very well, never had any complaints, her room is always kept clean and tidy and the staff are always helpful and cheery.
Would definitely recommend it to others.
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Review from C K (Daughter of Resident) published on 16 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are first class.
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Review from B L (Friend of Resident) published on 16 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Perfect room for my friend. Light and airy. Staff always helpful, always listen. Management is approachable and helpful. Overall excellent, with no complaints at all.
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Review from T S (Daughter-in-law of Resident) published on 13 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law has been at Horton Cross for over a year now and has always received very good care. If he's ever had to be admitted to hospital I have always been notified straight away and given every detail about what happened and what the staff had done. The home itself is always very clean and
tidy and has recently had some upgrades. All staff seem very nice and attentive. If there's ever any medical issues or updates on health, someone always rings me to explain everything in full.
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Review from C F (Daughter of Resident) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care home always clean and tidy. Staff friendly and interested. If I raise concerns they are looked into at once.
I feel the home works with me in the care of my mother.
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Review from Karen A (Daughter-in-law of Resident) published on 1 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am always impressed by the professionalism, caring and friendly nature of the staff. Nothing is ever too much trouble for them. The residents are treated with dignity and empathy.
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Review from S W (Daughter of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were very kind and caring to my mother who was at the home for a year. We're very grateful for all the care and attention and want to thank everyone for everything they do to make my mothers stay as comfortable as possible.
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Review from Susan R (Daughter of Resident) published on 6 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident of Horton Cross from the end of February 2020 until 1st June 2021. During her entire time at Horton Cross, both she and us as a family were met with nothing but love, care, kindness and endless patience from all the staff. It is impossible to name all the staff who cared for mum,
but thanks must go to the staff and the nurses, who I know were instrumental in ensuring mum was comfortable and happy. Also thanks to the Manager and Deputy. If Mum became poorly, I was notified immediately and medication was obtained and given within a few hours, and when she suddenly took a turn for the worse, we were able to spend her final few hours with her, the staff were kindness itself.
If you have a relative or friend who needs the sort of love and care you would wish for yourself, send them to Horton Cross to be looked after by the best bunch of angels you could wish to meet.
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Review from S A (Friend of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Homely, warm, clean, friendly and caring.
Excellent dignified nursing care carried out in a family environment.
Our friend was extremely happy at Horton Cross.
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Review from Robert S (Husband of Resident) published on 9 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dear wife has only been resident since 4th January. We both are very satisfied with her care, nursing and attention given to her.
The staff are wonderful, caring and so friendly.
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Review from Jean B (Daughter of Resident) published on 4 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had vascular dementia and stayed at Horton Cross Nursing Home until she passed away on the 15th March 2017. Words can't really do it justice how grateful we are as a family to all the staff there. All the staff were amazing, caring and gave my mum the best of care. I would 100% recommend to anybody
that has to find a brilliant nursing home for their loved one to pick this one
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Current Review Score: 9.3 (9.328)

Overview of Review Score

The Review Score of 9.3 (9.328) out of 10 for Horton Cross is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.328 for Horton Cross is calculated as follows: ( (178 Excellents x 5) + (88 Goods x 4) + (17 Satisfactorys x 3) + (5 Poors x 2) + (17 Very Poors x 1) ) ÷ 305 Ratings = 4.328
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Horton Cross is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jun 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Elena-Luminita

Elena-Luminita Porancea

Job Title: Registered General Manager Joined: 2025

With over 15 years of experience in the care industry, I've had the privilege of working in various roles that have enriched my understanding of both care delivery and leadership.

Iulia-Lee

Iulia-Lee Suciachi

Job Title: Deputy Manager Joined: 2025

I bring a wealth of experience to the team as a Clinic Lead.

Cathleen

Cathleen Beare

Job Title: Administrative Executive Joined: 2025

I have a background in business administration and customer service, and I bring a caring and friendly approach to the role.

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