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Horton Cross

Horton Road, Ilminster, Somerset TA19 9PT
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Horton Cross, Ilminster
Horton Cross, Ilminster
Horton Cross, Ilminster

Horton Cross Nursing Home is an Ilminster facility that is registered for forty-seven residents and specialises in personalised care for older people, as well as having a great depth of expertise in dementia care.

Residents have the comfort of en-suite bedrooms, with the home being set up to support privacy and dignity, whilst nurses and skilled carers are available at all hours of the day and night.

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Care Provided by Horton Cross

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,650From £1,750
Nursing CareFrom £1,650From £1,750
Our fee rates indicate a baseline- each person will be individually assessed and a fee rate will be indicated by the care that that is required and this is also dependent on facility.

Horton Cross can accommodate Double occupied rooms for married couples.

Contact Horton Cross to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Sentimental Care Ltd
  • Private Owned

Person in charge

  • Elena-Luminita Porancea (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (3)

Visiting

  • Family and friends are welcome to visit at all times.

Parking

  • A large car park either side of building- adequate parking for up to 30 cars

Horton Cross Reviews (47)

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9.6

Horton Cross has a Review Score of 9.6 (9.615) out of 10, based on 31 reviews in the last 2 years. Over all time Horton Cross has 47 reviews.

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Showing 47 reviews matching selected criteria
Review from Helena H (Daughter of Resident) published on 12 August 2025 Submitted via Postal Card
Overall Experience

A lovely manager is welcoming and takes time to listen. A friendly, welcoming environment with attentive and motivated staff. Well led team, well maintained environment. Residents are encouraged to get involved with the activities, including accessing the recently refurbished garden. Staff work efficiently but with care and a great deal of respect for residents, and are friendly and supportive of relatives/visitors' needs. An ongoing program of refurbishment is working to update and improve all the rooms, which is welcomed.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton Cross

Thank you so much for your kind words and for taking the time to share this lovely review. At Horton Cross, our focus is always on providing the highest standard of care for our residents. As I mention to all families upon admission, I truly value all feedback whether positive or constructive as it...  

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Review from Trevor R (Son of Resident) published on 28 July 2025 Submitted via Website
Overall Experience

This Care Home, I would really avoid the quality is very poor the food is very poor and a hygiene is very poor and I've had to get in contact with CQC but regarding this Care Home and the staff it's not clever either just from personal experience I really would avoid this Care Home as you can see from the other reviews that people have wrote about this Care Home as well.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton Cross

Thank you for taking the time to leave a review. We are very sorry to hear that your experience did not meet your expectations. At Horton Cross we are committed to providing the highest standards of care, and we take all feedback seriously as it helps us to continually improve. We encourage anyone...  

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Review from Abigail S (Daughter of Resident) published on 15 July 2025 Submitted via Postal Card
Overall Experience

Horton Cross Nursing Home is a warm, caring home. All the staff go above and beyond to make their residents feel respected, safe and well cared for. My mother is a resident, and as a daughter, I have complete peace of mind that all of her needs are met, and she is emotionally and physically stimulated and loves all the staff. I can not fault this home and would recommend. *****

Reply from Elena-Luminita Porancea, Registered General Manager at Horton Cross

Thank you for your kind feedback and for your lovely words about our staff and our home. We truly appreciate knowing that both residents and their next of kin are happy with the care provided at Horton Cross Nursing Home. One of our most important goals is to deliver high-quality, person-centred...  

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Review from R D (Nephew of Resident) published on 27 May 2025 Submitted via Postal Card
Overall Experience
Aunty decided to move into residential care when she felt unable to cope at home. Physical frailty and increasing "muddiness" necessitated transfer to a nursing home - Horton Cross. She has felt safe and comfortable here. I have been very impressed by the standard of care and attention to detail that the staff have shown to Aunty & to the other residents. Kindness and patience are always shown. There is always a comfortable family atmosphere.

I give my thanks to everyone at Horton Cross for taking the time to understand Aunty, and for making her life as pleasant as possible given her health & care needs.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton Cross

Thank you so much for taking the time to leave such kind and thoughtful feedback. We are truly grateful for your words and delighted to hear that your Aunty feels safe and comfortable here at Horton Cross.Our team is dedicated to providing personalised, compassionate care, and it means a great deal...  

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Review from Sarah D (Niece of Resident) published on 22 May 2025 Submitted via Website
Overall Experience
My Aunt has been living at Horton Cross for 2 years now. Whenever I visit I am impressed by the professionalism and kindness of all the staff and the time taken to get to know each resident and respond to there individual preferences with calm patience.
On our most recent visit my Aunt was quite unwell and the care she received was exemplary.
The New Manager gives this team of lovely careing people the support, encouragement, and leadership that they so deserve. She is also generous with the time she willingly gives to her residents and their famillies.

The recent improvements both internally and to the gardens add to the welcoming ambience.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton Cross

Thank you so much for your kind and thoughtful feedback. We are truly grateful for your continued support and appreciation. It means a great deal to our team to know that the care and dedication we give to each resident is noticed and valued.Were especially pleased to hear that your Aunt felt well...  

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Review from Z D (Daughter of Resident) published on 22 May 2025 Submitted via Website
Overall Experience
The medical team, carers and staff have been excellent looking after my father for the past 2 years. The home is friendly and welcoming and the nursing home has an excellent manager in place who the staff trust and respect.

As a family we are thankful that Dad was looked after with dignity, kindness and care in his final years.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton Cross

Thank you for your feedback we truly appreciate your thoughts and the time you took to share them. At Horton Cross, we are committed to delivering high standards of care for all our residents and to creating a welcoming and supportive environment for families. We believe that continuous...  

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Review from J Y (Daughter of Resident) published on 26 March 2025 Submitted via Postal Card
Overall Experience

The staff are amazing, kind and considerate, chatty and always helps when asked. Clean and tidy home. Laundry good, mum always looks clean and tidy. I feel mum is safe here and that's very important to us as a family. The food is very good, portions served are perfect for mum. Entertainment good.

Reply from Elena-Luminita Porancea, Registered General Manager at Horton Cross

Thank you so much for your lovely feedback. We are delighted to hear that you feel your mum is safe, well cared for, and happy with the meals and activities. Knowing that our residents are comfortable, clean, and supported in a welcoming environment is very important to us. Your kind words mean a lot to the whole team, and we will make sure they are shared with everyone involved in your mums care.

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Review from A P (Daughter of Resident) published on 4 February 2025 Submitted via Postal Card
Overall Experience

Visited my mum on 19th November. Made very welcome by everyone and had an informative talk of future plans for mum. Mum was in the lounge area dressed, warm and contented. While there, she was asked what she would like for lunch. Very attentive staff.

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Review from J E (Daughter of Resident) published on 24 January 2025 Submitted via Postal Card
Overall Experience
Home is clean, tidy and staff welcoming. Resident's room is clean and calm. Resident is regularly taken out of their room into the pleasant day room for lunch time.

Nursing staff could have been more proactive in obtaining GP intervention when resident went without an active prescribed treatment for psoriasis in early December. The psoriasis was causing itching and discomfort.

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Review from D J (Son of Resident) published on 21 January 2025 Submitted via Postal Card
Overall Experience

My mum is very happy at Horton Cross Nursing Home. She has been here for 3 years and has a lovely room with a view of the garden. She loves the activities daily and enjoys particularly the musical ones, quizzes and baking. The carers know both mum and family well and are welcoming, fun and work together as a team. From the management to the domestic staff, mum loves the choices for meals that are offered, as well as snacks! A warm, cosy environment, which has recently been updated into a bright, freshly decorated place with new fixtures and fittings.

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Review from J J (Daughter of Resident) published on 16 January 2025 Submitted via Postal Card
Overall Experience

My relative has been living at Horton Cross Nursing Home for over 3 years and would not want to be anywhere else! Well cared for with regular reviews and meetings with relatives. The home offers a welcoming and very caring environment for our relative and family when visiting. The food is prepared well and provided in a tasty and appropriate way for her dietary needs. The management are experienced in all areas, the home has recently gone through extensive changes with redecoration, fixtures and fittings and training for staff.

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Review from C G (Friend of Resident) published on 22 July 2024 Submitted via Postal Card
Overall Experience

Service user was distressed on my arrival, slumped in a chair unable to move as the chair was reclined. Uncomfortable and in pain. I pressed the button for help. After 20 minutes had to go and find staff. No staff at all on the 2nd floor found someone who then took 10 minutes to attend service user who was in tears. If I hadn't visited she could have been left for much longer. No manager to talk to onsite.

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Review from J D (Wife of Resident) published on 1 December 2023 Submitted via Postal Card
Overall Experience

Everybody is pleasant and kind.

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Review from Louise B (Daughter of Resident) published on 16 November 2023 Submitted via Postal Card
Overall Experience

On the whole, the care is very good. The care staff are kind. Night care staff are noisy which can be disruptive to sleep. Would like Dad to have a shower/bath more often. He says people are constantly coming in and out when he's in the shower which he does not like. All staff are friendly and helpful.

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Review from G C (Friend of Resident) published on 9 November 2023 Submitted via Postal Card
Overall Experience

The care home is clean and warm. Services are exceptional but the food is often cold or overcooked. The staff are fine.

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Review from Lynne M (Daughter of Resident) published on 23 October 2023 Submitted via Website
Overall Experience

There has been a marked improvement to the services at Horton Cross since having been taken over by the new manager in February this year. My mum is very well cared for and enjoys all the activities now available. The staff keep me well informed of any changes to her care and well-being.

Reply from Roz Gingell, General Manager at Horton Cross
Thank you ever so much for a positive review, we really appreciate your feedback.

I will share this with the team. Thank you.

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Review from P T (Great-Nephew of Resident) published on 19 October 2023 Submitted via Website
Overall Experience
Have always found Horton Cross to be looking after my relative very well, never had any complaints, her room is always kept clean and tidy and the staff are always helpful and cheery.

Would definitely recommend it to others.

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Review from B L (Friend of Resident) published on 16 October 2023 Submitted via Postal Card
Overall Experience

Perfect room for my friend. Light and airy. Staff always helpful, always listen. Management is approachable and helpful. Overall excellent, with no complaints at all.

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Review from C K (Daughter of Resident) published on 16 October 2023 Submitted via Postal Card
Overall Experience

Staff are first class.

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Review from C F (Daughter of Resident) published on 13 February 2023 Submitted via Postal Card
Overall Experience
Care home always clean and tidy. Staff friendly and interested. If I raise concerns they are looked into at once.

I feel the home works with me in the care of my mother.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 December 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 15 May 2026

    We are excited to announce that our annual Garden Party will be held on Saturday 25th July from 2 -4pm. Everyone is welcome to come and enjoy a fun afternoon...

Upcoming Events

There are no upcoming events for Horton Cross.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Horton Cross.

Accreditations

There are no accreditations posted yet for Horton Cross.

Meet the Team (3)

Elena-Luminita Porancea
Elena-Luminita PoranceaJob Title:Registered General ManagerJoined: 2025

With over 15 years of experience in the care industry, I've had the privilege of working in various roles that have enriched my understanding of both care delivery and leadership.

Raquel Gomez
Raquel GomezJob Title:Deputy ManagerJoined: 2026

I bring a wealth of experience to the team as a Clinic Lead.

Cathleen Beare
Cathleen BeareJob Title:Administrative ExecutiveJoined: 2025

I have a background in business administration and customer service, and I bring a caring and friendly approach to the role.

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