Horton Cross

Horton Road, Ilminster TA19 9PT
Review Us
9.3 30 Reviews
  • Horton Cross, Ilminster
Horton Cross Nursing Home is an Ilminster facility that is registered for forty-seven residents and specialises in personalised care for older people, as well as having a great depth of expertise in dementia care.

Residents have the comfort of en-suite bedrooms, with the home being set up to support privacy and dignity, whilst nurses and skilled carers are available at all hours of the day and night.

Show Horton Cross on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1500

Our fee rates indicate a baseline- each person will be individually assessed and a fee rate will be indicated by the care that that is required and this is also dependent on facility.
Horton Cross can accommodate Double occupied rooms for married couples.

These prices are only a guideline, please contact Horton Cross to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Sentimental Care Ltd

Person in charge

  • Elena-Luminita Porancea (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • all referrals accepted
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • Family and friends are welcome to visit at all times.

Parking

  • A large car park either side of building- adequate parking for up to 30 cars

Horton Cross Reviews (30)

Total of 30, showing 21-30
9.3

Horton Cross has a Review Score of 9.3 (9.312) out of 10, based on 22 reviews in the last 2 years. Over all time Horton Cross has 30 reviews.

Overall Experience

  • 20
  • 8
  • 0
  • 0
  • 2

Date Published

30
10
14
22
8

Review from C K (Daughter of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are first class.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B L (Friend of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect room for my friend. Light and airy. Staff always helpful, always listen. Management is approachable and helpful. Overall excellent, with no complaints at all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T S (Daughter-in-law of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been at Horton Cross for over a year now and has always received very good care. If he's ever had to be admitted to hospital I have always been notified straight away and given every detail about what happened and what the staff had done. The home itself is always very clean and
tidy and has recently had some upgrades. All staff seem very nice and attentive. If there's ever any medical issues or updates on health, someone always rings me to explain everything in full.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C F (Daughter of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care home always clean and tidy. Staff friendly and interested. If I raise concerns they are looked into at once.
I feel the home works with me in the care of my mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen A (Daughter-in-law of Resident) published on 1 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am always impressed by the professionalism, caring and friendly nature of the staff. Nothing is ever too much trouble for them. The residents are treated with dignity and empathy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Daughter of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very kind and caring to my mother who was at the home for a year. We're very grateful for all the care and attention and want to thank everyone for everything they do to make my mothers stay as comfortable as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan R (Daughter of Resident) published on 6 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident of Horton Cross from the end of February 2020 until 1st June 2021. During her entire time at Horton Cross, both she and us as a family were met with nothing but love, care, kindness and endless patience from all the staff. It is impossible to name all the staff who cared for mum,
but thanks must go to the staff and the nurses, who I know were instrumental in ensuring mum was comfortable and happy. Also thanks to the Manager and Deputy. If Mum became poorly, I was notified immediately and medication was obtained and given within a few hours, and when she suddenly took a turn for the worse, we were able to spend her final few hours with her, the staff were kindness itself.
If you have a relative or friend who needs the sort of love and care you would wish for yourself, send them to Horton Cross to be looked after by the best bunch of angels you could wish to meet.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S A (Friend of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Homely, warm, clean, friendly and caring.
Excellent dignified nursing care carried out in a family environment.
Our friend was extremely happy at Horton Cross.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert S (Husband of Resident) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear wife has only been resident since 4th January. We both are very satisfied with her care, nursing and attention given to her.
The staff are wonderful, caring and so friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean B (Daughter of Resident) published on 4 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had vascular dementia and stayed at Horton Cross Nursing Home until she passed away on the 15th March 2017. Words can't really do it justice how grateful we are as a family to all the staff there. All the staff were amazing, caring and gave my mum the best of care. I would 100% recommend to anybody
that has to find a brilliant nursing home for their loved one to pick this one

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.3 (9.312)

Overview of Review Score

The Review Score of 9.3 (9.312) out of 10 for Horton Cross is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.312 for Horton Cross is calculated as follows: ( (157 Excellents x 5) + (66 Goods x 4) + (15 Satisfactorys x 3) + (5 Poors x 2) + (17 Very Poors x 1) ) ÷ 260 Ratings = 4.312

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Horton Cross is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jun 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (0)

Meet the Team (4)

Elena-Luminita

Elena-Luminita Porancea

Job Title: Registered General Manager

Joined: 2025

With over 15 years of experience in the care industry, I've had the privilege of working in various roles that have enriched my understanding of both care delivery and leadership.

No image found

Iulia-Lee Suciachi

Job Title: Clinic Lead

Joined: 2025

I bring a wealth of experience to the team as a Clinic Lead.

No image found

Cathleen Beare

Job Title: Administrative Office/Front of House

Joined: 2025

I have a background in business administration and customer service, and bring a caring and friendly approach to the role.

Alison

Alison Overd

Job Title: Health Care Practitioner

Joined: 1989

Hello and Welcome to Horton Cross,


I am Alison- I am one of the longest serving staff members at Horton Cross, I first joined Horton Cross in Jan 1989!
I love my job- spending time with the residents and creating a family environment, seeing residents smile and taking the time to help them and talk about their lives, some of our residents do not have family and we have become their family members.
I am very family orientated myself- having two grown up sons that I like to spend my time with.
I enjoy travelling abroad, pop concerts and generally having a good time!
Through my time with the Sentimental Care Group I have progressed within my roles I was previously a senior care assistant and now I am an approved practitioner- I am keen to further develop my skills within Horton Cross and to be able to make it even better!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Horton Cross to verify any information. View our terms and conditions. Horton Cross has an Enhanced Service - more info.