Submit a Review for Barchester West Abbey Care Home
Stourton Way, Yeovil, BA21 3UA
View full details of Barchester West Abbey Care HomeLatest Reviews for Barchester West Abbey Care Home
28 January 2026
I have been fortunate to reside at West Abbey Care Home for 6 1/2 weeks, while recuperating after a hip operation. Throughout that time I have been continuously impressed by the professionalism, care, patience and kindness demonstrated every day. All staff, whatever their role, have ensured that
every aspect of service was delivered to the highest standard - and always with a smile. The meals have all been imaginative and prepared to the highest standard.
I would have no hesitation in recommending this very special care home
09 January 2026
I had to do an emergency admission for my mother has advanced dementia, due to my father becoming suddenly ill. The lead administrator took charge of the situation with great professionalism and kindness, which helped defuse what wa an extremely stressful and emotional situation. The lead
administrator along with the care home manager were able to take my mother in as a permanent resident within 48 hours, where she has remained ever since. For this I cannot thank them enough.
02 December 2025
My Mother lived at West Abbey Care Centre for her last 33 months of life. Throughout this time the staff, entertainments, food, physical & mental care, facilitation & access to NHS care; have been consistently excellent. No request was too much effort, and staff have always gone out of their way to
give an outstanding service. The Centre is well run, and efficient. Crucially, staff morale is high: evidenced by their cheery and helpful approach at all times; and always being prepared to "go the extra mile" for the benefit of the resident or relative. The "end of life" care was sympathetic, appropriate, and totally attentive both as she died and afterwards, for my mother and to myself. Overall, I strongly recommend West Abbey for its excellent service and professionalism.
13 October 2025
Mum was very apprehensive going into the care home but soon settled in much to the family's surprise and delight. She was only there for 2 weeks but in that time had a couple of baths (which she thoroughly enjoyed) had a haircut which pleased her very much and made friends with a number of the other
residents. When it was time for her to return home I think she almost regretted having to leave. She may return!
Many thanks to all carers and staff.
14 May 2025
Mum was only with you for two weeks before passing away but she received wonderful care during that time. The staff were also very supportive of the family and always were there to talk to and helped us through a difficult time. Thank you so much.
04 April 2025
My husband has been a resident at West Abbey for twelve months now. He settled in better than we could ever have hoped, and that is largely due to the wonderful care he is receiving. I know that if there were any problems the home would contact me straight away, although this hasn't been necessary
as my husband is so happy and content. I cannot fault the care at West Abbey and the friendly, compassionate atmosphere; you are always greeted with a big smile from all the staff. The care home is immaculately clean and all the residents look well cared for. There is also a wide range of activities laid on for the residents, and the food looks delicious. I would not hesitate to recommend this care home, and we are grateful for the dedication and hard work of all the staff.
04 April 2025
We are delighted to have found such an amazing care home for our mother. From the moment she arrived nearly 18 months ago she has always been treated with endless kindness and respect by all the staff, regardless of role or seniority. The care home itself provides everything she needs from a light
airy home looking onto a beautiful internal garden, with plenty of activities that she is encouraged to participate in with much enthusiasm from the staff.The staff themselves are amazing, often going out of their way to cheer her along when she is struggling with her alzheimers. I am very happy we have found West Abbey Care Home and would like to say a huge thank you to all the staff for taking such good care of our mum.
28 March 2025
I visited many Nursing Homes but West Abbey stood out. Mum has settled in well, thanks to all the wonderful staff. It has not been an easy journey for Mum as she suffers from advancing Alzheimer's.
The Home is clean and well maintained both inside, and in the grounds, outside. The gardens are
lovely to wander around in.
Staff on the Lyde Unit are brilliant where there is such a lovely atmosphere. There is plenty of space to wander around. You feel part of a bigger family.
Staff are polite and very welcoming and quick to resolve any problems or concerns. We love the café area where we can escape the world and have a coffee and one of the slices of the chef's cake of the day!!
There are daily activities which include day trips, games, knit and natter, communion and of course, scrabble!
I wouldn't hesitate to recommend West Abbey. All staff both medical and non-medical are amazing. Thank you so much. It means the world to me to know that Mum is safe, well cared for and loved.
16 January 2025
My first experience is very good. Everybody is very helpful.
16 January 2025
Visited my nan. Home was always clean and lovely.
14 January 2025
My Mother spent her last six months at West Abbey. From walking in the first day until the last we as a family felt very welcome. Always a smile from the staff and very happy residents.
Mum had full nursing care which was amazing. The staff were so kind and caring not only to Mum but to us as
well. She very sadly passed away there. Couldn't wish for better treatment.
A huge thanks to all the staff.
We wouldn't hesitate to recommend West Abbey.
02 October 2024
I was looking for a residential home that could provide a range of care and nursing services. I attended an open day at Barchester West Abbey Care Home, Yeovil.
I was given a guided tour of the facilities that are, to say the least, impressive. The whole place is clean with well-maintained,
pleasant decor, nothing tired-looking. Individual rooms are of a reasonable size with en-suite WC, comfortable beds, furnishings and TV.
The communal areas and dining rooms are spacious and well laid out with comfortable furnishings. Residents are encouraged to use these areas and the facilities they provide. The menus for the dining rooms offer superb choices.
The garden areas are well-kept, very colourful and attractive.
All the staff that I met were, without exception, affable, polite and knowledgeable about their roles and were able to answer my questions about care and accommodation. More importantly, from the reaction of the existing residents, staff were obviously well-liked, kind and caring and residents seemed happy.
27 September 2024
Mum was very well looked after. Lovely rooms with good views of the garden. Food and facilities excellent. Mum could join in with the various activities when she felt like it but wasn't pressured to do so. There was good feedback on how she was coping with her fortnight respite care and she also
made a couple of friends. I also found the whole experience very beneficial. Staff were all very professional and caring.
18 September 2024
Can't thank everyone enough for taking care of two of my family/relatives they have settled in really well as you have made it feel like home for them both, it's lovely to see them both so very happy when we visit.
13 August 2024
During 12 weeks of respite, we have come to know West Abbet and its wonderful staff. It is the team that makes the home. I cannot praise the home highly enough. My brother is moving in permanently in August, and we are so pleased about his future. I would happily go there myself, but you don't do a
BOGOF! Thank you all.
13 August 2024
Cannot fault any aspect of this care home.
12 August 2024
I came to visit my relative and was shouted at by one of your male nurses in a very unprofessional manner. He said have you seen your relative to which I replied yes, he replied drink your tea, leave it at that and go. He then returned to the visitors in seconds and shouted "I will give you 30
seconds", and then 30 seconds for a patient who was end of life. Disgusting and very unprofessional.
03 July 2024
I cannot recommend this care home enough. From the moment we walked in, we were greeted warmly by the staff who showed genuine care and compassion for the residents. The facilities are brilliant, clean and beautifully maintained. The residents are all well taken care of and seem genuinely happy and
content. The activities and programs offered are diverse and engaging, keeping everyone active and stimulated. The meals are delicious and nutritious and there are always options available for any dietary needs. Overall, this care home goes above and beyond in every aspect, providing a safe and nurturing environment for its residents. Five stars all the way!
18 June 2024
Our daughter has been a resident at Barchester West Abbey Care Home for twenty-five years. During that time, we have been more than happy with every aspect of the home. The staff (from cleaners, carers, nurses - everyone!) are friendly, caring and welcoming and make us feel like we are family. A
wonderful home.
05 June 2024
Wow, where do I start? Recently had a relative stay on a short stay and from the moment I made contact with the team I felt at ease and knew I would be confident in the care that my mother needed. The management team were always available to answer any questions I had and added great reassurance
throughout our stay. The manager and her team were absolutely wonderful as were all the staff really. From the kitchen staff to the care team everyone was friendly, smiley and happy to assist and made a huge impact on our family during our stay. A team who are an absolute credit to the care industry. Well done West Abbey, Mum will be back!
Latest Reviews for Barchester West Abbey Care Home
28 January 2026
I have been fortunate to reside at West Abbey Care Home for 6 1/2 weeks, while recuperating after a hip operation. Throughout that time I have been continuously impressed by the professionalism, care, patience and kindness demonstrated every day. All staff, whatever their role, have ensured that
every aspect of service was delivered to the highest standard - and always with a smile. The meals have all been imaginative and prepared to the highest standard.
I would have no hesitation in recommending this very special care home
09 January 2026
I had to do an emergency admission for my mother has advanced dementia, due to my father becoming suddenly ill. The lead administrator took charge of the situation with great professionalism and kindness, which helped defuse what wa an extremely stressful and emotional situation. The lead
administrator along with the care home manager were able to take my mother in as a permanent resident within 48 hours, where she has remained ever since. For this I cannot thank them enough.
02 December 2025
My Mother lived at West Abbey Care Centre for her last 33 months of life. Throughout this time the staff, entertainments, food, physical & mental care, facilitation & access to NHS care; have been consistently excellent. No request was too much effort, and staff have always gone out of their way to
give an outstanding service. The Centre is well run, and efficient. Crucially, staff morale is high: evidenced by their cheery and helpful approach at all times; and always being prepared to "go the extra mile" for the benefit of the resident or relative. The "end of life" care was sympathetic, appropriate, and totally attentive both as she died and afterwards, for my mother and to myself. Overall, I strongly recommend West Abbey for its excellent service and professionalism.
13 October 2025
Mum was very apprehensive going into the care home but soon settled in much to the family's surprise and delight. She was only there for 2 weeks but in that time had a couple of baths (which she thoroughly enjoyed) had a haircut which pleased her very much and made friends with a number of the other
residents. When it was time for her to return home I think she almost regretted having to leave. She may return!
Many thanks to all carers and staff.
14 May 2025
Mum was only with you for two weeks before passing away but she received wonderful care during that time. The staff were also very supportive of the family and always were there to talk to and helped us through a difficult time. Thank you so much.
04 April 2025
My husband has been a resident at West Abbey for twelve months now. He settled in better than we could ever have hoped, and that is largely due to the wonderful care he is receiving. I know that if there were any problems the home would contact me straight away, although this hasn't been necessary
as my husband is so happy and content. I cannot fault the care at West Abbey and the friendly, compassionate atmosphere; you are always greeted with a big smile from all the staff. The care home is immaculately clean and all the residents look well cared for. There is also a wide range of activities laid on for the residents, and the food looks delicious. I would not hesitate to recommend this care home, and we are grateful for the dedication and hard work of all the staff.
04 April 2025
We are delighted to have found such an amazing care home for our mother. From the moment she arrived nearly 18 months ago she has always been treated with endless kindness and respect by all the staff, regardless of role or seniority. The care home itself provides everything she needs from a light
airy home looking onto a beautiful internal garden, with plenty of activities that she is encouraged to participate in with much enthusiasm from the staff.The staff themselves are amazing, often going out of their way to cheer her along when she is struggling with her alzheimers. I am very happy we have found West Abbey Care Home and would like to say a huge thank you to all the staff for taking such good care of our mum.
28 March 2025
I visited many Nursing Homes but West Abbey stood out. Mum has settled in well, thanks to all the wonderful staff. It has not been an easy journey for Mum as she suffers from advancing Alzheimer's.
The Home is clean and well maintained both inside, and in the grounds, outside. The gardens are
lovely to wander around in.
Staff on the Lyde Unit are brilliant where there is such a lovely atmosphere. There is plenty of space to wander around. You feel part of a bigger family.
Staff are polite and very welcoming and quick to resolve any problems or concerns. We love the café area where we can escape the world and have a coffee and one of the slices of the chef's cake of the day!!
There are daily activities which include day trips, games, knit and natter, communion and of course, scrabble!
I wouldn't hesitate to recommend West Abbey. All staff both medical and non-medical are amazing. Thank you so much. It means the world to me to know that Mum is safe, well cared for and loved.
16 January 2025
My first experience is very good. Everybody is very helpful.
16 January 2025
Visited my nan. Home was always clean and lovely.
14 January 2025
My Mother spent her last six months at West Abbey. From walking in the first day until the last we as a family felt very welcome. Always a smile from the staff and very happy residents.
Mum had full nursing care which was amazing. The staff were so kind and caring not only to Mum but to us as
well. She very sadly passed away there. Couldn't wish for better treatment.
A huge thanks to all the staff.
We wouldn't hesitate to recommend West Abbey.
02 October 2024
I was looking for a residential home that could provide a range of care and nursing services. I attended an open day at Barchester West Abbey Care Home, Yeovil.
I was given a guided tour of the facilities that are, to say the least, impressive. The whole place is clean with well-maintained,
pleasant decor, nothing tired-looking. Individual rooms are of a reasonable size with en-suite WC, comfortable beds, furnishings and TV.
The communal areas and dining rooms are spacious and well laid out with comfortable furnishings. Residents are encouraged to use these areas and the facilities they provide. The menus for the dining rooms offer superb choices.
The garden areas are well-kept, very colourful and attractive.
All the staff that I met were, without exception, affable, polite and knowledgeable about their roles and were able to answer my questions about care and accommodation. More importantly, from the reaction of the existing residents, staff were obviously well-liked, kind and caring and residents seemed happy.
27 September 2024
Mum was very well looked after. Lovely rooms with good views of the garden. Food and facilities excellent. Mum could join in with the various activities when she felt like it but wasn't pressured to do so. There was good feedback on how she was coping with her fortnight respite care and she also
made a couple of friends. I also found the whole experience very beneficial. Staff were all very professional and caring.
18 September 2024
Can't thank everyone enough for taking care of two of my family/relatives they have settled in really well as you have made it feel like home for them both, it's lovely to see them both so very happy when we visit.
13 August 2024
During 12 weeks of respite, we have come to know West Abbet and its wonderful staff. It is the team that makes the home. I cannot praise the home highly enough. My brother is moving in permanently in August, and we are so pleased about his future. I would happily go there myself, but you don't do a
BOGOF! Thank you all.
13 August 2024
Cannot fault any aspect of this care home.
12 August 2024
I came to visit my relative and was shouted at by one of your male nurses in a very unprofessional manner. He said have you seen your relative to which I replied yes, he replied drink your tea, leave it at that and go. He then returned to the visitors in seconds and shouted "I will give you 30
seconds", and then 30 seconds for a patient who was end of life. Disgusting and very unprofessional.
03 July 2024
I cannot recommend this care home enough. From the moment we walked in, we were greeted warmly by the staff who showed genuine care and compassion for the residents. The facilities are brilliant, clean and beautifully maintained. The residents are all well taken care of and seem genuinely happy and
content. The activities and programs offered are diverse and engaging, keeping everyone active and stimulated. The meals are delicious and nutritious and there are always options available for any dietary needs. Overall, this care home goes above and beyond in every aspect, providing a safe and nurturing environment for its residents. Five stars all the way!
18 June 2024
Our daughter has been a resident at Barchester West Abbey Care Home for twenty-five years. During that time, we have been more than happy with every aspect of the home. The staff (from cleaners, carers, nurses - everyone!) are friendly, caring and welcoming and make us feel like we are family. A
wonderful home.
05 June 2024
Wow, where do I start? Recently had a relative stay on a short stay and from the moment I made contact with the team I felt at ease and knew I would be confident in the care that my mother needed. The management team were always available to answer any questions I had and added great reassurance
throughout our stay. The manager and her team were absolutely wonderful as were all the staff really. From the kitchen staff to the care team everyone was friendly, smiley and happy to assist and made a huge impact on our family during our stay. A team who are an absolute credit to the care industry. Well done West Abbey, Mum will be back!