Barchester West Abbey Care Centre

Stourton Way, Yeovil BA21 3UA

West Abbey have lots to offer - many local amenities. They provide first-class 24-hour nursing and residential care, alongside expert care for people with dementia in the Memory Lane Community. They also have a facility for younger people with physical disabilities.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person and their dedication can be seen across the board - in cooking, hospitality, housekeeping and organising activities for residents.

They think you'll find West Abbey ideally suited to meet your needs now and in the future.

Why not arrange a visit and see for yourself!

Group: Barchester Healthcare Ltd

Person in charge: Helen Colaco (General Manager)

Local Authority / Social Services: Somerset County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 97 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Head/Brain Injury • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Bulgarian, German, Spanish; Castilian, Polish, Portuguese, Romanian

Single Rooms: 89

Shared Rooms: 4

Rooms with ensuite WC: 89

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Barchester West Abbey Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Barchester West Abbey Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 34 Reviews over all time. This Average Rating is also the rating value for Barchester West Abbey Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 21 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.391 for Barchester West Abbey Care Centre is calculated as follows: ( (216 Excellents x 5) + (135 Goods x 4) + (43 Satisfactorys x 3) + (8 Poors x 2) ) ÷ 402 Ratings = 4.391

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester West Abbey Care Centre is based on 21 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 19.4 positive Reviews (97 registered maximum number of service users ÷ 5). 21 Reviews ÷ 19.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Barchester West Abbey Care Centre has a Review Score of 9.4 (9.391) from 34 Reviews


Average Ratings

  • Excellent
    18
  • Good
    13
  • Satisfactory
    3
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester West Abbey Care Centre?

  • Extremely LIKELY
    26
  • Likely
    4
  • Don't know
    1
  • Neither Unlikely or Likely
    2
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester West Abbey Care Centre

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    4
  • Friend of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • more

The care and attention in the secure unit are excellent.
The general manager was very helpful with advice, attention, care and especially her time.
We would highly recommend West Abbey - it provided a comfortable, safe haven for our aunt in the later stages of her life.
The staff were always welcoming, caring and attentive.

How likely would you be to recommend Barchester West Abbey Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Although my comments relate to the whole of West Abbey, in particular the dementia wing was outstanding.
The staff were all so kind and sympathetic to our aunt and at the end of her life, they never left her.
The general manager always gave us unlimited time and the admin staff were fantastic.
Thank you all at West Abbey, you made a very stressful, sad time much more bearable.

How likely would you be to recommend Barchester West Abbey Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Dad lived at West Abbey for the last 2 1/2 years of his life due to having Alzheimer's and needing to be in a secure unit. The Lyde Unit provided the care and support he needed as his condition progressed. He was treated with dignity, respect and great kindness by the staff, who were also kind and helpful to relatives and other visitors.

How likely would you be to recommend Barchester West Abbey Care Centre? Extremely Likely

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Average Rating:   4.1 out of 5

Dad was at the West Abbey Lyde Unit (for dementia patients) from August 2015 until he died in January 2018. I was very impressed with his care and this was helped by the commitment of the staff and their high retention rate. I strongly recommend West Abbey to prospective residents and families.

How likely would you be to recommend Barchester West Abbey Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

Data protection issues, lack of respect for residents and family’s far too close to some residents, visitors feeding residents they are not visiting.

How likely would you be to recommend Barchester West Abbey Care Centre? Unlikely

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Average Rating:   3 out of 5

I first became aware of West Abbey Care Home in 2013 when taking a neighbour to visit her husband. He was there for over 3 years and our visits were 2-3 times a week. The care taken by staff was impressive. My friend became unwell and West Abbey was the only place I would consider. I was lucky to get her in and until her death at the beginning of December. She was so well looked after. She was a difficult person, but that did not affect the way the staff were - it is like a first class hotel, rather than a care home. The staff are brilliant.

How likely would you be to recommend Barchester West Abbey Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Helen Colaco, General Manager at Barchester West Abbey Care Centre responded to this review on 19 Jan 2018:

Thank you so much for your kind words and I have shared these with the team who were delighted to receive them.
It was a pleasure to see you again and to care for your friend.

Abbey West continues to provide excellent care. My brother in law regularly states that he 'is very lucky to have ended up in this home'.
He enjoys the food and the friendly staff. He always comments on its cleanliness.
I am impressed by staff members politeness and warmth when I visit.

How likely would you be to recommend Barchester West Abbey Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

My mum was not in a good way with dementia when she came to West Abbey Care Centre. This has been turned around and she is happy where she is. The staff are a credit to the home, especially the Lyde Unit. They care so much for mum and also think about me and my family supporting us a lot. When you walk in the door it's like being with family right from reception to carers and the manager has been wonderful to us and the lady in finance too.

How likely would you be to recommend Barchester West Abbey Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Very satisfied with the care my friend receives all the time.

How likely would you be to recommend Barchester West Abbey Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Very friendly staff who are always around to help. The food is very good. Lovely room and a great view of the garden. Made to feel very welcome. Flexible with visitors and visiting hours. All in all, I can't fault it.

How likely would you be to recommend Barchester West Abbey Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

The staff are really friendly. We can't fault anyone or anything! Always clean and tidy and very well presented.

How likely would you be to recommend Barchester West Abbey Care Centre? Don't know

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Average Rating:   4 out of 5

It's in a beautiful setting and my Grandma is looking onto a garden which is lovely. All of the staff seem extremely friendly and offer a nice welcome.

The rooms are nicely decorated and clean. Overall, it has a lovely feel.

How likely would you be to recommend Barchester West Abbey Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My parents have both been at West Abbey recently, my mother for respite care and my father now long term. Our experience to date has been very good. Any issues are sorted out very quickly and efficiently. The staff are excellent, always have a smile and always call us by name. My mother's highlight of her respite was a wonderful bubble bath - which she has not had for a few years.
It is a difficult and sad situation watching your father change with dementia but the environment here is making it easier to cope with.

How likely would you be to recommend Barchester West Abbey Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

My husband has dementia and our circumstances meant that I am not able to care for him at home anymore, I am 80 and have Parkinson's.
It is very reassuring to know that he is being cared for with compassion. The staff are excellent and treat him as a person and not a room number.

How likely would you be to recommend Barchester West Abbey Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

My nan has been living at West Abbey Care Centre for nearly four years now. I could not wish for a better place for her to be.
The staff are all so loving and caring. The level of care far surpasses any hope I had. Nan started on the first floor however, she soon moved to the Lyde Unit.

How likely would you be to recommend Barchester West Abbey Care Centre? Extremely Likely

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Average Rating:   5 out of 5

We are so pleased with the care and attention mum gets from all of the staff, she could not be looked after any better, they go the extra mile. We, as a family are also well looked after and nothing is too much trouble for them, we are so happy with her care that we would not want her to be anywhere else.

How likely would you be to recommend Barchester West Abbey Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Staff are top draw. All areas very clean. Admin staff show interest in you. Caring staff are full of information.

How likely would you be to recommend Barchester West Abbey Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

Helen Colaco, General Manager at Barchester West Abbey Care Centre responded to this review on 20 Sep 2017:

Thank you for your feedback, it is lovely to hear how happy you are and how highly you recommend us. I have shared your feedback with the team and they are also delighted with your comments.
Thank you very much.

The West Abbey Care Centre is well run with caring and professional staff members. My mother has been there for three years since being diagnosed with dementia. She is now 94 and in good health, otherwise, mainly due to the care she receives at West Abbey Care Centre

How likely would you be to recommend Barchester West Abbey Care Centre? Likely

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Average Rating:   4.4 out of 5

Helen Colaco, General Manager at Barchester West Abbey Care Centre responded to this review on 20 Sep 2017:

Thank you so much for your lovely review. I am really happy and delighted with your feedback and I have shared it with the care team who look after mum. They were also very happy to hear your kind words.
Many thanks.

This is a very caring happy home with a lovely garden area. Residents appear to be very satisfied with all aspects of their environment. I feel younger members of staff need a little more direction in communication skills with resident families and in the finishing touches of personal care ie making sure the resident looks good by their hair and facial skin and choosing what clothes matches what! The mature staff seem to do all of the above fantastically well, we as a family can always tell when a special carer has done the care - exemplary in the word! Matron is wonderful, so human!

How likely would you be to recommend Barchester West Abbey Care Centre? Extremely Likely

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Average Rating:   4 out of 5

Helen Colaco, General Manager at Barchester West Abbey Care Centre responded to this review on 20 Sep 2017:

Thank you for your feedback, it is lovely to have such positive feedback and this has been shared with the team. Your comments about the younger team members needing more direction has been very helpful and we have tailor-made a home specific induction programme that will run alongside the regional induction to support carers more within the home in their delivery of care. I hope you find this improves the finishing touches for you.

When I visit the home the staff are very friendly.
My father thinks the standard of food could be better.
Also, clothes go missing ie vests and nightwear etc.
Usually, there are 3 items, all the same, in the wash at the same time.
These are small things but it makes life difficult for my parents.
All in all, we are pleased with the care home but we feel there could be a few improvements especially for the amount of money the family are paying for both parents.

How likely would you be to recommend Barchester West Abbey Care Centre? Likely

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Average Rating:   3.3 out of 5

The musical activities have too much similarity and are very boring. Too much time being wasted. I am very happy with the cleanliness of the premises, the standards are very high, the majority of the staff are very kind and helpful to me and respond to my needs promptly. I attend the centre every Wednesday and spend two periods of approximately 10 days at the centre every year as a resident. I am very happy with this situation and look forward to my stays and visits.

How likely would you be to recommend Barchester West Abbey Care Centre? Likely

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Average Rating:   3.8 out of 5

When my father went into West Abbey Care Centre with dementia I was a little apprehensive of what care to expect. However, dad has been there over a year now and I am so grateful for the kindness and helpfulness of all the staff. Everyone cannot do enough to help. My dad keeps them on their toes as he walks around so much and they always know where he is. The manager and nurses go way and beyond their duties to ensure dad's needs are met. I wouldn't wish for dad top be anywhere else. We have been blessed with West Abbey Care Centre.

How likely would you be to recommend Barchester West Abbey Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Mum has been happy here for the past six years. Staff, on the whole, are excellent, very caring and kind. I feel like more stimulation would have helped ie activities and outings. Sometimes there is not enough staff and they are stretched to the limit. The building is well designed but rooms a little on the small side, not enough wardrobe space and difficulty manoeuvring in the bathroom.

How likely would you be to recommend Barchester West Abbey Care Centre? Extremely Likely

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Average Rating:   3.7 out of 5

Generally, the care here is very good. Sometimes resident is left too long in bed in morning and his general cleanliness and tidiness are a bit lacking in effort. One member of the care staff though is amazing and treats resident as one of her own. He is dressed etc immaculately and very compassionate. Again one of the management team is very approachable and caring, whereas another is not so thorough with their work. Unfortunately, some of the younger care team are not so compassionate and easy to converse with when asking how resident has been.

How likely would you be to recommend Barchester West Abbey Care Centre? Neither Unlikely or Likely

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Average Rating:   3 out of 5

A really nice care home - my wife and I know my mother-in-law is in the right place and as she likes it, it is the icing on the cake. We only wish we had found one down our way. (We live in Falmouth).

How likely would you be to recommend Barchester West Abbey Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

Very friendly environment, supportive staff, bright, clean and well maintained. More could be done to integrate residents into the community,

How likely would you be to recommend Barchester West Abbey Care Centre? Extremely Likely

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Average Rating:   3.8 out of 5

All the staff have been very supportive to us as a family and so kind and caring to my mother.
Lovely room with a view of the garden. Extremely pleased with West Abbey.

How likely would you be to recommend Barchester West Abbey Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Over the years I've come into contact with a number of care homes. West Abbey exceeds them all for the consistently warm, respectful and caring approaches to residents. My father has complex long-term conditions, and I have always felt fully confident in the knowledge and ability of the managers and care staff. It's been a relief to know that he is so well taken care of. The atmosphere is very relaxed and benefits from having lively personalities within the staff team.
There's a good range of activities although it will be great when there is a more dedicated resource for this work so that it can be more personalised. There is a mini bus as well, although I haven't seen that in use yet.
The building is very clean and well maintained, and the food is good - and all the ancillary staff add to the positive atmosphere.
This is a great place.

How likely would you be to recommend Barchester West Abbey Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

My father is happy at West Abbey Care Centre and that is all the recommendation you need.

How likely would you be to recommend Barchester West Abbey Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

I have found carers and staff to be courteous and friendly at all times. Their attitude to residents is very caring. Since my husband has been at West Abbey Care Centre I have never heard harsh words directed at anyone. The boys and girls are cheerful and hard working. I often think there are not enough of them as they seem to have to rush about and do everything at full speed which sometimes, inevitably leads to untidiness in personal care for residents. However, this is a happy environment and I am pleased with the general standards that prevail here.

How likely would you be to recommend Barchester West Abbey Care Centre? Likely

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Average Rating:   4.4 out of 5

When my friend moved to the care home he had been diagnosed with a form of dementia. He had no interest in developing any hobbies e.g gardening or art which the home tried to interest in him and was available. He seemed to love in his own little world. The way the staff dealt with his needs was done with patience and care for his needs. For most of his stay, he needed 24/7 care to deal with personal care and feeding as he took no interest in looking after himself.

How likely would you be to recommend Barchester West Abbey Care Centre? Neither Unlikely or Likely

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Average Rating:   3.8 out of 5

Our daughter has been a resident at West Abbey Care Centre for the past 18 years. We have always been very happy with the standard of care, the friendly and efficient staff and the "open door" management policy. We regard the staff as friends and are always made to feel welcome. Recently the deputy manageress solved a really difficult problem concerning our daughter's care, she really pulled out all the stops for us and we couldn't be more grateful. West Abbey Care Centre is a great home.

How likely would you be to recommend Barchester West Abbey Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

Mum has only been here for two weeks. But there has been a change in her so calm and stressless. Old nursing home bells ringing long waits to be seen. Not at West Abbey Care and attention is amazing. Mum is more like mum calm not frustrated she is out of her room every day. She wouldn't come our of her room. Food good, the staff are also caring to me and my family. I would recommend it to any one.

How likely would you be to recommend Barchester West Abbey Care Centre? Extremely Likely

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Average Rating:   4.4 out of 5

My Wife has been in West Abbey Yeovil since October 2013 suffering with Alzheimer's.
She is cared for beyond what we could anticipate, the care and attention given by the staff is wonderful.
To me and my family, they are like an extended family, always willing to attend to us whatever we need and comfort us in times of stress.
Obviously I would like my wife at home but that isn't possible, however, I am content in my mind that she is well cared for in all her needs, I wouldn't want her to be anywhere else apart from West Abbey.

How likely would you be to recommend Barchester West Abbey Care Centre? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Bed Vacancies

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

Helen

Helen Colaco

Job Title: General Manager

Joined: 1999

Description:

I am a registered nurse and general manager here at West Abbey - and it is a job I absolutely love! I have been nursing now for nearly 30 years, and I’m as passionate and excited about it as when I first started. I look forward to meeting you all, introducing you to my team and to West Abbey

Karen

Karen Hussey

Job Title: Home Administrator

Joined: 2012

Description:

Home Administrator. I have been with West Abbey for 3 years. I run the office finances with my wonderful team, Tracey and Becky. I have been office based for over 20 years and the last 3 years have been fantastic.

Vovo

Vovo Toso

Job Title: Head of Unit

Joined: 2008

Description:

Head of Unit Memory Lane

Kathleen

Kathleen Stacey

Job Title: Support Service Manager

Joined: 1995

Description:

As support service manager
In charge of cleaning and laundry

Paul

Paul Pippard

Job Title: Care Pratitioner

Joined: 2009

Description:

Care Pratitioner

Mark

Mark Kaleda

Job Title: Head of Maintenance

Joined: 2010

Description:

Head of Maintenance

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester West Abbey Care Centre