
Well done West Abbey, Mum will be back!Charlotte M(Daughter of Resident/Service User)

The staff are friendly, caring professionals and she is treated with respect at all times.Sarah O(Daughter of Resident/Service User)

I can't thank the staff enough for their kindness, love and care which was excellent.Fiona R(Daughter of Resident/Service User)

Well done West Abbey, Mum will be back!Charlotte M(Daughter of Resident/Service User)

The staff are friendly, caring professionals and she is treated with respect at all times.Sarah O(Daughter of Resident/Service User)

I can't thank the staff enough for their kindness, love and care which was excellent.Fiona R(Daughter of Resident/Service User)

West Abbey has lots to offer. They provide first-class 24-hour nursing and residential care, alongside expert care for people living with dementia in the Memory Lane Community.
A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person and their dedication can be seen across the board - in cooking, hospitality, housekeeping and organising activities for residents.
They think you'll...
Care Provided by Barchester West Abbey Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Nursing Care
- For a maximum of 92 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester West Abbey Care Home for full pricing details and T&Cs.
Contact Barchester West Abbey Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- David Sarreira(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2016
- Number of floors: 2
Room Information
- Single Rooms (84)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (6)
Barchester West Abbey Care Home Reviews (109)
Barchester West Abbey Care Home has a Review Score of 9.8 (9.779) out of 10, based on 22 reviews in the last 2 years.
Over all time Barchester West Abbey Care Home has 109 reviews.
My mum has lived in west Abbey for six weeks. It took a while for her to settle but mum is loving life there and said today, "I am so happy." The staff are so caring and mum has learnt to speak up if she needs anything. We are gradually making her room feel like home and mum has been welcomed and made friends who are genuinely pleased to see her. Having the interaction with others is a great way to stay connected in a community and the staff make WA a very happy home. Mums room is in the process of being refurbished and when her new carpet and new furniture arrive the room will be just lovely.
Thank you so much for taking the time to share your wonderful feedback. It is incredibly heart warming to hear that your mum has settled in so well and that she told you, "I am so happy." Those words mean so much to all of us and are exactly why we do what we do. Thank you again for your kind words...
Mum could not be in a better place. Thank you!
Thank you for your lovely feedback. We loved to hear that your mum is so happy and well cared for at West Abbey. Your kind words mean very much to us. I will share with the team.
My Civil Partner has been a resident at West Abbey Care Home for almost 3 years. I am very satisfied with her care and the staff are so proffessional and caring. I would recommend the Home to anyone who has a loved one that needs 24 hr care. I have left the Food & Drink rating blank because my partner is peg fed
Thank you for your kind comments. We are pleased to hear that you are happy with the care your partner receives at West Abbey. Your recommendation means much to us, and I will be sure to share your comments with our team. Thank you for your continued trust and support.
My mother was a resident at West Abbey for 4 1/2 yrs. Although quite solitary she was content, enjoying the view of the garden. She was well cared for, both by amazing care staff + the medical team. I have to add, that any questions I asked, was always answered quickly, with Mum's welfare in mind. The care staff also made me welcome on every and frequent visit. I loved taking Mum up to the 'cafe' for a cuppa. Her end of life care was second to none. My heartfelt thanks to all.
Thank you so much for your kind and heartfelt words. It means a great deal to us to hear that your mother was happy and well cared for during her time at West Abbey. We are especially touched by your comments about our care staff, medical team, and the support provided to both your mum and your...
My mum has been in the care home for nearly 2 years in the Lyde unit. During this time she has received superb care from every member of staff. She is treated with respect and kindness by all the staff whether carers or supporting staff and I am constantly amazed to see the lengths some staff will go to ensure the residents are kept both entertained and encouraged to live a "normal" life in a place that's made as homely as possible for every individual. Thank you!
I...
What has stood out most is the way the team took the time to get to know Mum as a person - her routines, her worries, and the things that bring her comfort. Their thoughtful approach has helped her adjust far more smoothly than we expected. Communication has been excellent, with staff keeping us informed and involving us in decisions without ever making us feel rushed or pressured.
The home itself feels calm, welcoming, well-organised, creating an environment where Mum can feel safe and supported. Knowing she is treated with dignity.
Thank you so much for taking the time to complete such a fantastic review. It has been a pleasure to care for your mother and we look forward to seeing you soon.
My experience has been good, and very happy. With outstanding staff who will do anything within their power to help you.
Best wishes!
I would have no hesitation in recommending this very special care home
Thank you we all really enjoyed your company, and it was great to see you make a great recovery following your surgery.
I had to do an emergency admission for my mother has advanced dementia, due to my father becoming suddenly ill. The lead administrator took charge of the situation with great professionalism and kindness, which helped defuse what wa an extremely stressful and emotional situation. The lead administrator along with the care home manager were able to take my mother in as a permanent resident within 48 hours, where she has remained ever since. For this I cannot thank them enough.
Thank you so much for your kind review, we pride ourselves on being able to react quickly to help, and we were very happy that we could help.
My Mother lived at West Abbey Care Centre for her last 33 months of life. Throughout this time the staff, entertainments, food, physical & mental care, facilitation & access to NHS care; have been consistently excellent. No request was too much effort, and staff have always gone out of their way to give an outstanding service. The Centre is well run, and efficient. Crucially, staff morale is high: evidenced by their cheery and helpful approach at all times; and always being prepared to "go the extra mile" for the benefit of the resident or relative. The "end of life" care was sympathetic, appropriate, and totally attentive both as she died and afterwards, for my mother and to myself. Overall, I strongly recommend West Abbey for its excellent service and professionalism.
Thank you so much for your review, your words mean so much to all the staff that cared for your Mother.
Many thanks to all carers and staff.
Thank you very much for your kind review, hopefully we can welcome her again.
Mum was only with you for two weeks before passing away but she received wonderful care during that time. The staff were also very supportive of the family and always were there to talk to and helped us through a difficult time. Thank you so much.
Thank you so much for taking the time to complete such a lovely review. We will be sure to share your review with the team that supported and cared for your Mum.
My husband has been a resident at West Abbey for twelve months now. He settled in better than we could ever have hoped, and that is largely due to the wonderful care he is receiving. I know that if there were any problems the home would contact me straight away, although this hasn't been necessary as my husband is so happy and content. I cannot fault the care at West Abbey and the friendly, compassionate atmosphere; you are always greeted with a big smile from all the staff. The care home is immaculately clean and all the residents look well cared for. There is also a wide range of activities laid on for the residents, and the food looks delicious. I would not hesitate to recommend this care home, and we are grateful for the dedication and hard work of all the staff.
Thank you so much for taking the time to complete such a lovely response. We will be sure to share your feedback with the team. We look forward to seeing you soon.
My first experience is very good. Everybody is very helpful.
Thank you so much for taking the time to complete a review card for us. We will be sure to share your feedback with our team.
Visited my nan. Home was always clean and lovely.
Thank you so much for taking the time to complete West Abbey a review. We have thoroughly enjoyed caring for your grandmother and hope she returns soon for another period of respite. Thank you.
Mum had full nursing care which was amazing. The staff were so kind and caring not only to Mum but to us as well. She very sadly passed away there. Couldn't wish for better treatment.
A huge thanks to all the staff.
We wouldn't hesitate to recommend West Abbey.
Thank you so much for taking the time to complete such a kind review. We will be sure to pass this on to our team. It was a pleasure to care for your mother.
I was given a guided tour of the facilities that are, to say the least, impressive. The whole place is clean with well-maintained, pleasant decor, nothing tired-looking. Individual rooms are of a reasonable size with en-suite WC, comfortable beds, furnishings and TV.
The communal areas and dining rooms are spacious and well laid out with comfortable furnishings. Residents are encouraged to use these areas and the facilities they provide. The menus for the dining rooms offer superb choices.
The garden areas are well-kept, very colourful and attractive.
All the staff that I met were, without exception, affable, polite and knowledgeable about their roles and were able to answer my questions about care and accommodation. More importantly, from the reaction of the existing residents, staff were obviously well-liked, kind and caring and residents seemed happy.
Thank you so much for your kind review, we will be sure to share the feedback with all departments within the home. It has been a pleasure supporting your next of kin and family. We look forward to seeing you at your next visit. Thank you.
Mum was very well looked after. Lovely rooms with good views of the garden. Food and facilities excellent. Mum could join in with the various activities when she felt like it but wasn't pressured to do so. There was good feedback on how she was coping with her fortnight respite care and she also made a couple of friends. I also found the whole experience very beneficial. Staff were all very professional and caring.
Thank you for your kind review, we will be sure to share this with our team. We look forward to you returning shortly.
Can't thank everyone enough for taking care of two of my family/relatives they have settled in really well as you have made it feel like home for them both, it's lovely to see them both so very happy when we visit.
Thank you so much for your kind review - it has been a pleasure to care for your relatives. We look forward to seeing you soon when you next view.
During 12 weeks of respite, we have come to know West Abbet and its wonderful staff. It is the team that makes the home. I cannot praise the home highly enough. My brother is moving in permanently in August, and we are so pleased about his future. I would happily go there myself, but you don't do a BOGOF! Thank you all.
Thank you for taking the time to complete such a heartwarming review for our team to read. We are looking forward to welcoming your brother back to us as a permanent resident.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (80) & Events (0)
- 23 Jul 2026
Our residents enjoyed a wonderful day out visiting the Clarks Shoemakers Museum, but this trip was extra special as it was the heartfelt wish of one of our residents through...
- 23 Jul 2026
Our residents enjoyed a wonderful time welcoming a beautifully restored World War II Jeep, kindly brought in by the daughter and son-in-law of one of our residents. The visit sparked...
- 23 Jul 2026
A fantastic day filled with colour and community spirit! Our team had an amazing time taking part in the Wincanton Colour Run, creating great memories while supporting a brilliant local...
There are no upcoming events for Barchester West Abbey Care Home.
Awards / Recognitions (59)
- 20 Jun 2026Recipient: Barchester West Abbey Care Home
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester West Abbey Care Home.
Meet the Team (17)

Hello, my name is David, and I am the General Manager at West Abbey.
I have over 12 years’ experience in the care sector in England, working across both nursing and residential settings, with a strong focus on dementia care, including complex dementia and high-acuity nursing needs. Throughout my career, I have developed a clear focus on quality, team development, and creating positive and person-centred environments. I have been proud to contribute to achieving Outstanding as Head of Care, and more recently to achieving Gold Standards Framework accreditation, recognising high-quality end-of-life care.
I am passionate about building strong, supportive teams and working closely with residents, families, and professionals. One of my key focuses is creating a real sense of community within the home, where people feel valued, respected, and truly at home. I am particularly driven by achieving positive outcomes for residents and their families, while supporting staff to grow and develop into confident leaders.
For me, it’s about the small details, ensuring high standards of care, creating meaningful daily experiences, and delivering consistency across the home.
In my spare time, I enjoy exploring the UK and its beautiful villages, spending time with my children, and watching professional cycling.

I have worked in healthcare for 20 years and have been a registered nurse for 14 of them. I am passionate about Private Sector Care and have always loved the work I do. I am lucky that I look forward to coming to work every day.
I am originally from Somerset, and my nursing career has allowed me to live in different parts of the country before recently returning home. I am very excited to be part of the West Abbey Team and work with some amazing people.

Hi, I’m Dani, I started working at West Abbey in 2005 as a Unit Head and have progressed to Clinical Lead. I am happy to be a part of an amazing team that delivers the highest level of care to those they support. In my free time, I like football, running and music.

Hello, my name is Dovile and I am proud to say I am the Administrator here at West Abbey Care Home. I have worked within the care industry for nearly 20 years and have found a passion for working with the admin sector. I really enjoy being able to help everyone and I look forward to welcoming existing and new families to our home. In my spare time, I enjoy spending quality time with my son.

Hello! My name is Holly and I am happy to introduce myself as the Head of the Lyde Community here at West Abbey which specialises in dementia care. Having recently joined the team I have thoroughly enjoyed getting to know the relatives and residents, it is such a great environment. I have been working within the nursing industry for nearly 10 years now including other care homes and being a part of the district nursing teams.
In my spare time, I enjoy keeping active and taking part in adventurous activities!

My name is Ritu, and I am a Care Practitioner at West Abbey Care Home. I am passionate about providing compassionate, person-centred care and supporting our residents to live with dignity, comfort, and independence. I enjoy getting to know each resident as an individual and building meaningful relationships with them and their families.

Hi, I am Holly, a Care Practitioner. Working at West Abbey Care Home means being part of a supportive team that shares the same commitment to delivering high-quality care. I take pride in helping create a warm, welcoming environment where residents can feel at home, maintain their independence, and enjoy the best possible quality of life.

Hi, I’m Louis. I have been working at West Abbey since 2007. I really ensure the home is presented to the highest standard and support residents with any personalisations to their rooms. In my spare time, I enjoy sightseeing and most of all my PlayStation.

Hi, my name is Andy, I have worked in catering for 15 years and have been here at West Abbey for over 10 years. I am a Level 3 Qualified Production Chef and take delight in cooking and providing good food for my residents, colleagues and family during my days off!

Hi, I'm Nikki and I originally came to work at West Abbey in 2018 and have worked in various roles supporting our residents.
What I enjoy about my job is that no two days are the same and most of all, I thoroughly enjoy everyday activities with the residents including 1-2-1 room visits all the way to professional singers visiting us. A firm favourite of mine and the residents at West Abbey is using our mini-bus weekly and visiting local nature hot spots! I look forward to welcoming you to our home.

Hi, I'm Keira, the Activities Assistant at West Abbey. I'm passionate about creating enjoyable, meaningful experiences that bring people together and brighten each day for our residents.

Hello, I'm Nicola, and I am an admin assistant at West Abbey. As one of the first people you'll meet when you visit or contact West Abbey Care Home, I take pride in making everyone feel welcome. Whether I'm greeting residents and their families, answering enquiries, or supporting the team with day-to-day administration, I enjoy helping to ensure everything runs smoothly.

Hi, my name is Claudia. I’ve recently joined the West Abbey team as the new Head of Housekeeping. I take great pride in maintaining high standards and have a strong eye for detail.
In my spare time, I enjoy travelling and spending quality time with my family and friends.

Hi I’m Serg. I have worked here at West Abbey for 7 years. I love making lovely dishes for all of the residents here, and knowing they’ve enjoyed it makes my day. In my free time I like to spend my time with my family and my son.

Hello, my name is Kristen and I am proud to say I am a Care Assistant here at West Abbey. I love helping our residents with all their needs and making everything a little easier for each and every one of them.

Hello, my name is Richard, and I am proud to say I am a Care Assistant here at West Abbey.

Hello, my name is Kathryn, and I am proud to say I am a Care Assistant here at West Abbey.
Frequently Asked Questions about Barchester West Abbey Care Home
What types of Care is Barchester West Abbey Care Home registered for?
Older Person Care, Dementia, Physical Disability, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Barchester West Abbey Care Home have?
There are 84 Single Rooms and 4 Couples/Companion Rooms.
What are the Facilities & Services at Barchester West Abbey Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Barchester West Abbey Care Home to the centre of Yeovil?
1.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester West Abbey Care Home to verify any information. View our terms and conditions. Barchester West Abbey Care Home has an Enhanced Service -more info.